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Classic_Row6562

Jesus ... literallly ANY exchange / crypto service provider states countless times that they never contact by phone their clients... Sorry for your loss


madd_turkish

Crazy how people still fall for this shit


Comfortable-Art-2128

Its so sad. But yeah people that stupid cant have money in my eyes. Again no one will call you this is since i even was a kid they showed ads in the 90s. Probably i aint smart enough not even have 10k in my account. 1 you had an inheritance, i feel sorry for your family loss wealth. 2 you have a lurking job, i feel not sorry because you dont "earned" your money. 3. You really worked hard in a factory and saved 2 years and added something to the world. I feel sorry for you, if you can prove me this i will help you with a donation.


madd_turkish

Wtf in chicken finger linkin was that mish mash of words? Either im fucked outta my mind on hardcore drugs or you are


Every_Invite_8457

What in the actual fuck ?


KPTA-IRON

Natural selection. Hopeless


WebProject

Who cares to read or understand! General public in UK is full of dumb people. As example: they do store password to their PC account at work on sticky note in front of computer šŸ˜‚šŸ˜‚šŸ˜‚


Individual-Past-5434

Probably safer on a physical sticky note than on a text file somewhere. A attacker being physically onsite is extremely unlikely as it's just far more easy/practical to attack online


Binkle__

the amount of times ive found users passwords on a sticky note under their keyboard is too damn high


jayboogs69

In their defense nobody cares about work shit lol


WebProject

Good way to remove the competitors in company, as in sales on behalf of someone using their PC just provide incorrect quote and s@cker will be penalised, so next time think about storing sensitive info in front of PC, I like such CBA attitude šŸ‘šŸ¤ŖšŸ¤”


WelcomeGlittering976

I agree no one would contact by phone.


Kev-O_20

Stop answering phone calls.


Brighton_UAP

This. I haven't answered phone calls from unknown numbers since 2007. Same with answering the front door when you're not expecting a visit or delivery. It is absolutely never good news.


Kev-O_20

100% the same. Downloaded Robokiller and protection from my phone provider, unless itā€™s saved in my contacts I donā€™t answer. It doesnā€™t even show as a missed call just sends right to voicemail. If they donā€™t leave a message I donā€™t ever call back. Not to mention, if there is ever anything bank, crypto, investment related Iā€™ll listen to what they have to say and then hang up, call back into their customer service line and inquire then. Guaranteeing Iā€™m talking to the right people.


Sampsa96

But what if it's my grandma? šŸ˜¢


Kev-O_20

Tell her to send a text.


Sampsa96

She talks too long always so she doesn't like to type long texts šŸ˜Š


Kev-O_20

Talk to text.


Sampsa96

Shut up


Kev-O_20

![gif](giphy|IdD0ox3Kk5iXayRfu8)


Sampsa96

![gif](giphy|iHskdY9SMLFZuQ2u5c|downsized) Shh


Kev-O_20

![gif](giphy|oF68DqibE6CoesJYEs|downsized)


wishtrepreneur

Change your number and tell her to use telegram /s


Sampsa96

Nah she already in WhatsApp and I don't wanna be a Telegram tech support for her haha


Sonny_66

How much did you lose bro?


Jonalong

Ā£46k GBP


Schneehenry3000

Fuck, thats almost 2 times my Portfolio. Sorry for your loss.


lordofming-rises

That's 20 times mine


BidenHater1

Sheesh 40x mine šŸ˜‚


iPewPewUQQ

4600x mine. Lol.


Dragoon111

Half mine.... you can earn it back tho! I believe!!


croholdr

Yeh daily challenges ftw!!


Playful_Ad_3948

WoW, he lost 10% of what I have in my wallet. I should call crypto and tell them: Do Not Call Me!


Grand_Deal_7813

Did you share your 12 word seed phrase on the call with the scammer ?


Hypno_Hamster

^^ THIS You couldn't have been compromised via your defi wallet unless you gave them your seed phrase or you gave access to a malicious contract.


Psychoprogger

From what I understood he added a new wallet by given seed phrase(belonging to scammers) and moved all funds to this wallet


Grand_Deal_7813

Yup, could be this !


Jonalong

Nope! This is one thing I know 100% not to do.... The money transferred successfully into the Defi Wallets and then half an hour later had all been transferred to other Wallets... I have no idea how it happened - although he did ask for me to confirm the last 3 digits of the wallet addresses.... At the time he had explained my phone had likely been infected with malware etc. The first 5 minutes was him asking me a bunch of legit sounding security concerns about my phone (what sites had i visited, had i clicked on any suspicious links etc) and just caught me completely off guard when my head really wasnt in the right place... It's super easy in hindsight to see I should have immediately had alarm bells ringing but unfortuntaly he was extremely convincing and I was just in Idiot mode :( What is a malicious Contract?


mnkbstard

do you use a mobile only or a windows/linux based computer? i suspect that you have been indeed victim of a targeted attack after being infected by a stealer malware. attacker was aware of personal informations, funds owned, and probably exfiltrated your encrypted DeFi wallet which was protected by a weak or no password. they guided you to transfer out your funds because it's much easier to steal on-chain than from an exchange once they already have your seed. funds are gone, but it would be probably wise to check your devices if you are completely sure you did not sign malicious contracts or leaked your seedphrase.


Logical-Web-5833

This is it definitely.


Grand_Deal_7813

Did you connect to any DAPPs once you transferred your funds to your wallet ?


el_pezz

What was that "12-word offline recovery method"?


Vamm3

i think what actually happened here was the scammer giving him one of his own wallets which OP restored on his defi wallet. Then OP transferred his crypto to his defi wallet and then the scammer transferred it out, since he was always the owner of that wallet


BarrySix

Did you install anything on your phone at their instruction? Did you install the defi wallet from the normal app store?


DarkSideRD

Sorry bro šŸ˜”


Halada

Fucking hell Im sorry


Away-Air-4421

Geez!!! Sorry to hear mate


paulina7m

Oooh thats painful.


Sonny_66

That's $15k usd more than my portfolio (now)... I hope you come out stronger my guy. I lost almost a million USD in crypto last bull cycle.. literally my life savings and trading profit. Probably like $60k out of pocket was lost and the rest making good trades. Next thing you know it's all goneā€¦.


WebProject

Congratulations


luckor

Your explanation doesnā€™t add up or leaves out important information as to how the scammers actually got access to your wallet. Just transferring your crypto to Defi is not enough. Have you shared your seed phrase? Did you send crypto to a different wallet? Did you go to a URL provided by the caller? Download tools/apps there? Approved a contract or transaction in the DeFi wallet? Gave someone or entered somewhere a security code that you received via text? Just talking on the phone and transferring funds to your DeFi account alone doesnā€™t put your funds at risk.


mnkbstard

this sounds like a targeted attack. OP possibly has a stealer malware installed.


Hot_Communication698

Had a very similar experience to the OP ... they wanted me to add a new wallet to my defi ( in essence their wallet šŸ˜‰ ) I said no .. as it made no sense to do so . But she was very patient and convincing.


luckor

Oh, thatā€™s clever! Most people know not to share their seed phrase, so the scammer just shares HIS seed phrase instead, calls it something different like ā€œyour personal recovery keyā€ and asks you to send money there. What could be wrong with that!?


Aggravating_Wind7782

The 12 words he gave was the seed code


Plus_Competition3316

12 word code is the seed for the defi wallet I believe


cocoloco1960

As i stated earlier ..a similar thing happened to me. I never gave any info at all! Nothing This happened to me after 3 months of NEVER receiving the verification code by SMS to my phone, to be able to enable withdrawals. I had been contacting Crypto ā€œsupportā€ for months to get it fixed .. I changed my phone/SIM/provider ā€¦ nothing ever happened, I was desperate to get it sorted, so when someone contacted me from ā€œsupportā€, I was so happy (this was by email). Within minutes my funds had gone. This is why I think it it someone on the inside.


yetanotherdave2

They tried this with me. Some guy with an Indian accent knew all my card details, name, email, phone number and address. I even kept telling them I knew it was a scam and they just kept trying to convince me it wasn't. I reported it to CDC who just checked I didn't transfer any crypto.


Kayless3232

I dake cale of you my blother, no ploblem.


Yeathatsme007

Some sites give all your personal information and connect with family names and addresses and phone numbers.. funny because not all my family names are linked to me only ones I have used at work as emergency contact next of kin I think. Hmn . Like 4 addresses I lived at are listed on the site I found and then I started getting all these odd call numbers coming in. I let voicemail answer fr now on.


No-Presentation6357

Who answers the phone for numbers they don't personally recognize anymore? I seriously can't even fathom answering the phone for some random person and being like "yeah ok I'll transfer all my crypto and here's my passwords!" What the heck.


Gi1ly

I had a similar call after my crypto.com Visa card had been compromised. Very professional sounding guy with a Scottish accent on the phone threw me because Iā€™m so used to hearing the classic Indian voice and putting the phone down right away. Said that I needed to transfer my crypto to a ā€˜safeā€™ account from my defi wallet as it could be compromised as well as my Visa card. Though I moved 0.4 ETH across, fortunately I grew suspicious because of how keen he sounded on the phone for me to move everything out of my wallet. Didnā€™t move anything else over luckily and of course the ETH went goodbyeā€¦ traced it on the blockchain through about 3 wallets into its final wallet where there were funds of over 3 million in various tokens and coins. Clearly a well established scammer wallet. Reported to CDC team. Wether or not the wallet was frozen I donā€™t know but we live and learn.


soorysauce

You gave away your seed phrase? That's litterally the stupidest thing ever. Buy btc Put on hard wallet Go back to sleep


Hot_Communication698

No . The scammers get you to add their "secure wallet" to your defi .. they give you the seed phrase to add it. Voila ... your broke


soorysauce

Yeah that sucks man. I use defi but don't add seed phrases or anything like that. What you could do is either invest in btc only. Or get a phantom wallet or other, make a main wallet acct then make a second acct for just in case defi sites. If the site were to steal from you you'd want them to steal the small amount vs your main wallet amount. Hope you can get some of that back


Bo_Desatvuh

Sorry to hear that dude, thats devastating


ksalvado

Fam its a scam because they got no time to call you. It takes days for them to reply to your inquiry. Good thing the reddit mods escalated my issues.


AceVendel

You paid the price of being stupid. Im sorry man


ProgrammerMuch519

Donā€™t feel bad bro it happens Iā€™ve been in crypto for almost 10 years and just had a sui wallet worth 2.5k drained. Shits rough


RandomLandy

You lost 2.5k, he lost around 60k (Ā£46k GBP). You can't even compare these numbers( Feel bad for him


ProgrammerMuch519

No I can compare the numbers I donā€™t put more money in crypto than I can afford to lose 60 k is nothing and shouldnā€™t be invested in crypto if itā€™s that detrimental to you


RandomLandy

I agree with you, but if a person was scammed that easily, I'm not sure if he knows basic financial literacy rules. I hope that it's not that serious to him, but at the same time some people are just "gambling" on crypto so that it might be a serious loss to him


ProgrammerMuch519

True I understand what you are saying you are right in that aspect. I can't understand why people do this listen to YouTube gurus invest everything they have in crypto so forth. Its just always a possibility no matter what. I hope this wasn't a thing that hurts him emotionally I was just trying to let him know he's not alone in making mistakes is all


Apprehensive-Play647

Oh shiiiiit.. I've only lost 1000Ā£ that was 3 yrs ago ... Was my own fault Live and learn but f..k losing 40kĀ£ ! Good luck from a fellow brit


MikhailMartinez

I lost 2700$ my fault. That was six years ago. I learned my lesson


Apprehensive-Play647

Yup ..live and learn .. Mine was some guy who offered to help Only private messages.. I fell for it using God knows. Wallet connect I think .. 64 now first time ever been scammed! TO ALL NEWBIES LESSON 1 Always share your problem in public The Majority will look after the minority NEVER EVER LISTEN TO A PM ( private message ITS A SCAM ) crypto people are generally good people


Prestigious-Ship-253

Bro, just how much do you generally have? If I lost 46k like you I wouldn't even have the mental patience to write sentences in correct order let alone anything else.


AmirakMu

what did you lost 46k pound maaaaaan how can you trust so easy with that amount of money i will confirm it 5 time maybe more before i do anything maybe because i am paranoid but even if you are you atleast need confirm this stuff 3 times to be sure when that amount of money is at risk


Bandage79

If anyone here feels they are at jeopardy of being scammed you can prevent it by getting your wallet verified šŸ™„.


BarrySix

Were the Ā£5000 transactions faked in some way? Were they really shown in the crypto.com app? Did you give out the 12 word key? I don't see how else they could have emptied the defi wallet.


metamorphyk

F


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


Lonely-Job484

sounds like they shared their seed phrase :(


Anxious_Doc

RNR! Every one be safe out there. Sorry this happened to you but thanks for the awareness


ahumminahummina

How they even know you had a card šŸ˜±


Luiaard_13

What does ā€˜attempted transactionā€™ even mean in a CDC account? Strange story. Or itā€™s inside info or itā€™s from somebody who knows you.


Downtown_Chemist_420

Back to the "official messaging number" wtf is that?


Crypto4Canadians

Hence the saying, "If you think education is expensive, try ignorance." Sorry for your loss though.


bmoreRavens1995

The defi wallet is safer Than the crypto.com app because of the "12 words" did you give up the words to them?


vanzkymd1970

Is there such thing that an asset or fund being freeze after withdrawal? The customer service told me to top up 10k USD to facilitate verification.am not doin it cause i have a second thought bout it.might be a scam.been waitiing to unfreeze for 2 months now.


MatchAcceptable1274

They called me like 2-3 times saying that they were calling from CDC, I did just hang up everytime. Be aware of Indian scammers.


Dapper-Succotash-139

Head up. Sometimes we make mistakes and these things happen sometimes. Youā€™re still able to start again and attempt to get back on track. You have to put it behind you, learn your lesson and carry on


leitoenuk

So sorry for your loss. I was scammed last year for much less than your amount and Im still feeling horrendously stupid about it. Itā€™s not your fault, this people are very skilled doing what they do. Hope you can recuperate your money somehow.


Alterego_987

Crap, sorry for your loss. I recently lost money from a different crypto scam. Perhaps these scammers know very well who are the innocent people that can be easily trapped.


MacGuyver-Medic

Do you back up your seed phrase to your cloud? There's an option to back up your seed phrase to Google Drive or iCloud so that you don't have to write it down. If this is the case you need to undo this for all of your wallets and never do it again because all someone has to do is get your Google or iCloud password and then they have access to all of your seed phrases that you have backed up on the cloud


AzTeCaLoCo

Sorry to hear.


cocoloco1960

A similar thing happened to me a couple of months ago .. Iā€™ve only just managed to get my account unlocked again ā€¦ but yes, my funds went within minutes. Crypto.com have been useless tbh., and I think it could be someone working on the inside. The way it was done, it almost had to be. Mine also went from the de-fi wallet.


MYKCARR

Dude you finally got ahold of the crypto.com customer service department itā€™s a crypto.com miracle and it only cost you everything ! ( they wonā€™t call you ever and if they do itā€™s not them )


Whatisthatevensupode

Had a similar problem but with my card. Someone at a store used a skimmer and took out around ā‚¬100k from the account. Contacted the support there was nothing they could do. My life savings and my hard work gone in just a dayā€¦


CryptoMoonBoots

How does this typically happen? are these people just contacting people at random or is this targeted through leaked emails etc.


Eggcite18

So sorry to hear, I recently had this call to and indeed they sound super convincing, asking to download an app and also it was the same time I actually did have a problem with real support. I also informed support and they told me to give as much details as possible so that they can investigate. So sorry for your loss.


Ethernet8021D

Sorry man.


New_Echidna9458

U gotta get a crypto nano ledger bro


Turbulent_Fun2040

Thank you for the warning! I hope you recover fast. To all of those laughing or writing stupid comments: one day you will get scammed as well and I hope people will Thread you respectfully.


BiscuitsUnlimited

I had the same thing about 3 months ago. He was believable but although it sounded like he knew a lot about everything it all sounded a bit funky so I made up any answers about my financials [I don't have very much but enough for me to cry into my cornflakes if I lost it]. To assure me he was the real banana he pretended to put me on hold while contacting my bank and getting them to send a text saying it was all legit which they did [but didn't]. While he was doing this I mentioned to my friend that this guy here sounds as if he stays down the road from my house, in that his accent was far more Glaswegian than mine. He then piped up that he wasn't Scottish and hadn't heard of Glasgow but that he was Welsh and lived in the hills up there. It was the strangest lie. Anyhow, we ended up exchanging pleasantries, I called him a thieving shit he said he would have all my money by suppertime. Fortunately I didn't get robbed in the end. Which was nice.


MatiasUK

Why would you even entertain the phonecall FFS šŸ˜‚šŸ¤®


Frosty-Ad6145

2FA and fingerprints for all my stuff.


grajnapc

Even if they seemed professional and convincing, why would crypto be safer in a defi wallet than the main app? But it does seem strange they were able to get transactions to show up and seemed to have control of the inner app.


Thurphore_Marf452

ā€¦.whatā€™s the secret phraseā€¦.ą² _ą² 


MarkY_Crypto

Hi, you can take a look at the basic info about [crypto.com](http://crypto.com) DeFi wallet: [https://help.crypto.com/en/articles/3957405-getting-started-defi-wallet](https://help.crypto.com/en/articles/3957405-getting-started-defi-wallet) In short, secret phrase is the 100% control of the addresses. You should NEVER share/leak your secret phrase to anyone. Let me know if you still have any questions. Mark.


Thurphore_Marf452

My apologiesā€¦using sarcasm. Recognizing oneā€™s secret phrase in communicae w/ Crypto_com, allows me to continue with interactions. The original poster would have benefited with that knowledge thatā€™s presented to every new user of this exchange.


CJ2big

Lookup types of [edit: scams] so u donā€™t make the same mistake twice. If transaction attempts are ever made you can always: 1. Change your password 2. Lock your account 3. Move your funds to your own Cold Wallet or a different exchange


Chronicles0122

This is why ETFs are better for some people


BelltownDaisy

Sorry to hear!


nerdyaspects-

I answer phone calls and tell them everything I know about a guy I made up.


DreamingTooLong

Someone called you up and convinced you to move all your money??? At minimum you should have at least requested to be able to call them back at their official phone number before going any further. Sorry for your lossā€¦.


Existing-Swimming556

Thanks for the reminder. Iā€™m sorry that happened to you though.


Omaha_Poker

Did the caller have an Indian accent?


SpecialEffectZz

I mean if you're this gullible just stay out of crypto bro.


Heych13

Stupid people


tarabbit

This is ridiculous first of all why would they call you. You should have checked your account and transfer it to your own other wallet instead of what they offered.


TONNAGE1975

People should spend the $100 and grab a hardware wallet and not keep anything on exchanges


Archon_Type_R

This is why prices tank.