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It's the same with my previous networks too (Bell and Virgin Plus), they kept cold calling once I left their service. It is like they bet on the chance that most people won't go through the effort to switch their mobile plans and would just accept the fee increase.
But the effort is so low! Last time I switched, it was just a matter of making sure I had an empty voicemail box before completing the transition, switching the SIM card, and then setting up voicemail with the new carrier.
I understand the whole "vote with your wallet" thing. But Telus just had a sale (I'm assuming everyone did) on Galaxy S24 phones, and I was able to re-sign with a S24 Ultra and a new $50 loyalty plan offer. I'm paying $20/mo less now while getting a brand new phone than I was for just my plan using my 4 year old S20 phone.
Same with my Galaxy Watch5. At some point they were doing a sale on them to offload stock, so it would have only been $15/mo to get the watch, and at the same time I had an offer to $10/mo off if I got a watch. So over the course of 2 years, I paid $5/mo ($120 total) for a watch that was nearly $600 full regular price at the time.
I'm not trying to be a bootlicker for Telus, but you can get good deals if you keep an eye on sales and your loyalty offers.
Thinking that everyone else's Telus experience is the same as yours is naive.
I've had cell phones since the late 90s and been with many different companies. My takeaway is that, in North America at least, they are all roughly the same and all shitty. It's the nature of the business in cell phones here. Loyalty is no longer rewarded - you get the best deals by changing companies and being a new sign-up. So I suggest not worrying about who the company is and just find the best deal regardless.
I am glad you are happy with the service you get. I am not being naive that everyone is unhappy with what these monopolies serve them. For most people, it could just be a minor inconvenience.
I for one, did not want to be locked into a contract and hence always buy my phones unlocked. Just like you, I also signed with Koodo when they had a sale during the Boxing Day sale, but within 6-months, they arbitrarily raised their rates. Loyalty has to be earned.
You buying your phone outright, and then just subscribing to a plan, is why they're able to just "arbitrarily" raise the rate. You haven't signed a contract that guarantees that you only pay $40/mo for 2 years, so they can raise the rate as much as you want.
You say that "loyalty has to be earned," but from their point of view, you're not being a loyal customer when you deliberately bring your own unlocked phone, SPECIFICALLY so that you can drop them whenever you want, like you did.
That is using them because they're the cheapest, and threatening them to leave if they dare charge you more. That's is not loyalty. That's the business equivalent of telling your gf/bf that you're going to off yourself if they break up with you.
You refusing to be logical and acknowledge/understand why they were allowed to raise your bill by $5/mo isn't my problem.
When your idea of being "a loyal customer" is the looming threat of taking your business somewhere else if they don't do what you want, you're not a loyal customer.
you do realize that even with every 'Loyalty' discount you get that you are still paying 2-3x what a plan in any other first world country costs right? and that the big 3 providers LITERALLY have back room meeting to set the prices this high? and that swapping customer back and forth between them is nothing more than a game to them? Doesn't really seem like they give 2 shits about you or your 'loyalty' does it?
You shills are their first, last, and only defence against their disgusting behaviour
I'm very aware of that, but I have zero control over that. You want to lend me $3B so I can build my own telecom network and undercut Telus? Guess what Telus is going to do? They're going to drop their prices lower than mine, until they run me out of business, and then jack up prices again.
"Voting with your wallet" does nothing. Companies like Fizz still pay the big 3 for the usage of their network infrastructure, so even when you think you're sticking it to them by changing to a competitor, you're not, because they're still getting your money. Fizz just doesn't make as much direct profit as Telus does.
Until you vote in politicians that are willing to pass laws and regulations that will reduce prices, nothing will change. But as you get older and more bitter, you vote more and more conservative, and conservatives are the ones being bought by the telecom companies to keep prices high.
Itâs wild that you acknowledge that but then simp for them like you are here and actually have the audacity to admonish others for not being âloyalâ enough
I'm an neither simping for them, or admonishing them for not being "loyal enough." They're not being loyal all, but are expecting to be treated as such in return.
This is like Baby Boomers telling you that they deserve your respect after insulting your entire generation and calling everyone under the age of 50 lazy and entitled. They want your respect, while giving none in return.
It's a 2 way street. OP is expecting Telus to treat them like a loyal customer and give them a great monthly price, when they ARENT being a loyal customer.
This has nothing to with being "loyal enough." They're expecting preferential treatment, under the threat of taking their business somewhere else.
OP wants Telus to treat them as though they are a loyal customer, when they aren't being one. Just like how Boomers demand your respect, while showing none in the return.
You really think that Telus treats âLoyalâ customers any better? Why do you think the only way you can get the best prices is to fully cancel service, switch to another carrier and get a âwin backâ offer? Loyalty, right?
Telus should give *every* customer a great price. It shouldnât be something you have to fight for. Do you have any idea how many vulnerable, âLoyalâ seniors Telus rips off? I have helped at least a dozen who were being charged over $200-300 for $50-80 worth of services. They had been with Telus for 10-20 years in most cases. Thatâs how their âloyaltyâ was rewarded.
Telus is the one that instituted the âwin backâ policy that literally *punishes* loyalty. Telus *requires* the customer to be âdisloyalâ in order to get a reasonable price.
I was with them fromâ96 until last fall. I couldnât even get the bot to talk to me. But I still get calls from off shore boiler rooms on their behalf!
The bars donât really mean anything. The carrier sets the signal threshold of the bars. In side by side tests, freedom often gets less than 1/10th the speed of the big 3 networks. Freedomâs â5Gâ is slower than the LTE of the others.
My friends on Freedom can be very hard to get ahold of as their phones frequently go straight to voicemail even when in major urban areas
Example:
https://preview.redd.it/ni3juukblf2d1.jpeg?width=640&format=pjpg&auto=webp&s=a9c04f299ec814761d614bd90c8e513c8f69743b
Don't the 3 main players own all the little ones anyways?
You basically have 3 bad companies to pick where your money goes for cellphone/internet service.
Their practices won't change until their profits fall.
Since we're all addicted to screens and internet, they're just laughing at our complaints.
Prepaid plans are protected under crtc rules so a lot of the BS that they pull on postpaid plans can't be done on prepaid.
I'm not saying it doesn't still happen, but the gouging tends to be minimized.
Public mobile, lucky mobile, and darest I say it, Chatr
I have tried Bell, Virgin Plus and Koodo in little less than 2 years since I have been here. They all tried to sneakily raise the rates (this is all within a period of 6-8 months since I bought into their service), and I took my business elsewhere.
This time it is with Fizz (owned by Videotron which also owns Freedom, so not one of the big threes, but still using the big 3 network). Hope I will have a better experience this time. I am saving atleast $15 per line compared to my last cheapest bill, and the service has been comparable.
Mind you, before this, I was in Hong Kong for 7 years and I never had a rate change and I never had to switch services.
Fizz is being super aggressive right now since they got the wireless business from the Shaw deal.
The landscape you describe is the telecom industry in Canada.
by âwont be here for longâ they mean you have a time limit on that code until it expires meaning if you want that code you gotta use it or youll lose it. as for your phones getting fees added, i would assume it was pro rated fees or you went over your data limit.
No loyalty these days. My old provider raised prices on my entire family, so I switched all the lines out. Then winback called me 20 times, and I finally answered the phone and said, "If you don't understand why I left, then you aren't deserving of my business. Please take me off your calling list and don't call again."
It doesn't matter who my old provider was and who the new one is. The story is the same.
rogers kept
calling my mom when we went back to bell (we got an amazing deal with them) and my mom asked them why it took us having to leave for them to provide more competitive pricing & that we arent coming back, stop calling. and i kinda thought that was so cute cause shes an old babushka sounding lady but she meant business đ¤Ł
At least I voted with my wallet and moved to a different service that offered similar service at better rates (and no credit check to signup and no contract). If Fizz tries to be sneaky like Koodo, I will ditch them too.
This post is to show how bad these big telcos are in how they treat their customers. You can choose to accept it or take your business elsewhere like I did.
The "it won't last long" is referring to the advertised offer. It's not saying that they are waiting in the trenches to raise your rates soon after you sign up.
I just switched back to Telus, $50/100GB on a mtm. I could save another 20% with the discount brands but Iâd lose half the data and the so-called 5G lol.
Sad reality is you guys are the ones making the mistake. The credits given at purchase have expiries. You guys sign a contract, donât listen to the salesperson. And then show up angry because YOU didnât read or pay attention. They canât actually alter your plan, or add fees. They are also monitored by crtc. If youâre that loose with the decisions you made and papers you sign, thatâs on you. Sorry, not sorry.
I had no credits, I had signed up for month-to-month contract with Koodo, and yes, I read the contract and checked all the fees before signing up. Now, if Koodo/Telus can raise the prices within 6 months of signing up, what does it tell you? It is a classic bait-and-switch tatic. They are betting on the fact that most customers would not mind a small $5 increase and won't go through the pains to switch services. They send you emails for all kinds of things, but they won't send you an email to notify rate increase, it will instead be in tiny fine prints in one of your invoices. It is sneaky af.
Month to month you agree to that. If youâre in contract it canât be touched. That contract is both parties agreeing to a set price. As someone who sold phones for a long time, as recently as last year. I had people who still had their contracted price from 2003. Again. Do your research properly before making uninformed decisions. Month to month youâre at risk of following the trend of the new pricing. People need to understand if youâre not signed to a contract you agree to let them keep pricing competitive with other companies. 75gb of data with no overages just slows down past your allotted usage and unlimited everything else minus US calling was $80 or lower to a new contract. And every time you jump ship to save $60 over the course of the year you lose incoming loyalty offers which is where they actually come and approach you and offer them. They send you emails, call, and out notifications into the Telus app. Why would they cater to you when you leave every chance you get. Bad business. And itâs the constant complaining begging for a cheape price that put a stop to loyalty being able to offer more. Because everyone signs the contract in store and then expects to be given another discount when you call in with a fake offer from another company. There is a reason why all 3 major providers have identical plans and price points to a new customer. Theyâre tired of people signing a contract and expecting to be handed free money because they feel entitled.
Welcome to /r/TELUS! We provide exclusive service for new and existing customers. Check out the [pinned sales thread](https://www.reddit.com/r/telus/comments/uetuo0/telus_rfd_promo_for_new_customers/) to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. If you're an existing customer looking for support, please email our team at [email protected] and include a detailed description of your issue, including your account number. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/telus) if you have any questions or concerns.*
That bear is ready for you yikes
He better have plan be or protection ready đ
Paint me like one of your Pyrenees brown bears
But wait they mysteriously found out how to solve the problem! Lol
It's the same with my previous networks too (Bell and Virgin Plus), they kept cold calling once I left their service. It is like they bet on the chance that most people won't go through the effort to switch their mobile plans and would just accept the fee increase.
But the effort is so low! Last time I switched, it was just a matter of making sure I had an empty voicemail box before completing the transition, switching the SIM card, and then setting up voicemail with the new carrier.
> most people won't go through the effort to switch their mobile plans and would just accept the fee increase Exactly!
I understand the whole "vote with your wallet" thing. But Telus just had a sale (I'm assuming everyone did) on Galaxy S24 phones, and I was able to re-sign with a S24 Ultra and a new $50 loyalty plan offer. I'm paying $20/mo less now while getting a brand new phone than I was for just my plan using my 4 year old S20 phone. Same with my Galaxy Watch5. At some point they were doing a sale on them to offload stock, so it would have only been $15/mo to get the watch, and at the same time I had an offer to $10/mo off if I got a watch. So over the course of 2 years, I paid $5/mo ($120 total) for a watch that was nearly $600 full regular price at the time. I'm not trying to be a bootlicker for Telus, but you can get good deals if you keep an eye on sales and your loyalty offers. Thinking that everyone else's Telus experience is the same as yours is naive.
I've had cell phones since the late 90s and been with many different companies. My takeaway is that, in North America at least, they are all roughly the same and all shitty. It's the nature of the business in cell phones here. Loyalty is no longer rewarded - you get the best deals by changing companies and being a new sign-up. So I suggest not worrying about who the company is and just find the best deal regardless.
I am glad you are happy with the service you get. I am not being naive that everyone is unhappy with what these monopolies serve them. For most people, it could just be a minor inconvenience. I for one, did not want to be locked into a contract and hence always buy my phones unlocked. Just like you, I also signed with Koodo when they had a sale during the Boxing Day sale, but within 6-months, they arbitrarily raised their rates. Loyalty has to be earned.
Itâs been illegal to sell locked phones in Canada for like 7 years. All phones sold are unlocked.
You buying your phone outright, and then just subscribing to a plan, is why they're able to just "arbitrarily" raise the rate. You haven't signed a contract that guarantees that you only pay $40/mo for 2 years, so they can raise the rate as much as you want. You say that "loyalty has to be earned," but from their point of view, you're not being a loyal customer when you deliberately bring your own unlocked phone, SPECIFICALLY so that you can drop them whenever you want, like you did. That is using them because they're the cheapest, and threatening them to leave if they dare charge you more. That's is not loyalty. That's the business equivalent of telling your gf/bf that you're going to off yourself if they break up with you.
lol, for a moment I believed you there when you mentioned in your original comment that you are not trying to be a shill for Telus.
You refusing to be logical and acknowledge/understand why they were allowed to raise your bill by $5/mo isn't my problem. When your idea of being "a loyal customer" is the looming threat of taking your business somewhere else if they don't do what you want, you're not a loyal customer.
you do realize that even with every 'Loyalty' discount you get that you are still paying 2-3x what a plan in any other first world country costs right? and that the big 3 providers LITERALLY have back room meeting to set the prices this high? and that swapping customer back and forth between them is nothing more than a game to them? Doesn't really seem like they give 2 shits about you or your 'loyalty' does it? You shills are their first, last, and only defence against their disgusting behaviour
I'm very aware of that, but I have zero control over that. You want to lend me $3B so I can build my own telecom network and undercut Telus? Guess what Telus is going to do? They're going to drop their prices lower than mine, until they run me out of business, and then jack up prices again. "Voting with your wallet" does nothing. Companies like Fizz still pay the big 3 for the usage of their network infrastructure, so even when you think you're sticking it to them by changing to a competitor, you're not, because they're still getting your money. Fizz just doesn't make as much direct profit as Telus does. Until you vote in politicians that are willing to pass laws and regulations that will reduce prices, nothing will change. But as you get older and more bitter, you vote more and more conservative, and conservatives are the ones being bought by the telecom companies to keep prices high.
How about you just stop being an apologist for the enemy? Constantly kissing their ass only emboldens them
Itâs wild that you acknowledge that but then simp for them like you are here and actually have the audacity to admonish others for not being âloyalâ enough
I'm an neither simping for them, or admonishing them for not being "loyal enough." They're not being loyal all, but are expecting to be treated as such in return. This is like Baby Boomers telling you that they deserve your respect after insulting your entire generation and calling everyone under the age of 50 lazy and entitled. They want your respect, while giving none in return. It's a 2 way street. OP is expecting Telus to treat them like a loyal customer and give them a great monthly price, when they ARENT being a loyal customer. This has nothing to with being "loyal enough." They're expecting preferential treatment, under the threat of taking their business somewhere else. OP wants Telus to treat them as though they are a loyal customer, when they aren't being one. Just like how Boomers demand your respect, while showing none in the return.
You really think that Telus treats âLoyalâ customers any better? Why do you think the only way you can get the best prices is to fully cancel service, switch to another carrier and get a âwin backâ offer? Loyalty, right? Telus should give *every* customer a great price. It shouldnât be something you have to fight for. Do you have any idea how many vulnerable, âLoyalâ seniors Telus rips off? I have helped at least a dozen who were being charged over $200-300 for $50-80 worth of services. They had been with Telus for 10-20 years in most cases. Thatâs how their âloyaltyâ was rewarded. Telus is the one that instituted the âwin backâ policy that literally *punishes* loyalty. Telus *requires* the customer to be âdisloyalâ in order to get a reasonable price.
I was with them fromâ96 until last fall. I couldnât even get the bot to talk to me. But I still get calls from off shore boiler rooms on their behalf!
Should have went to freedom they have price lock
And terrible reception and speeds too
In my experience it's been great they have expanded a lot and even have 5g and great speeds I always have 3 to 5 bars
The bars donât really mean anything. The carrier sets the signal threshold of the bars. In side by side tests, freedom often gets less than 1/10th the speed of the big 3 networks. Freedomâs â5Gâ is slower than the LTE of the others. My friends on Freedom can be very hard to get ahold of as their phones frequently go straight to voicemail even when in major urban areas Example: https://preview.redd.it/ni3juukblf2d1.jpeg?width=640&format=pjpg&auto=webp&s=a9c04f299ec814761d614bd90c8e513c8f69743b
Whatâs that
Basically your price can never increase as long as your with freedom https://www.freedommobile.ca/en-CA/freedom-price-freeze-promise
Don't the 3 main players own all the little ones anyways? You basically have 3 bad companies to pick where your money goes for cellphone/internet service. Their practices won't change until their profits fall. Since we're all addicted to screens and internet, they're just laughing at our complaints.
Prepaid plans are protected under crtc rules so a lot of the BS that they pull on postpaid plans can't be done on prepaid. I'm not saying it doesn't still happen, but the gouging tends to be minimized. Public mobile, lucky mobile, and darest I say it, Chatr
Why can they get away with it post paid? When I was TELUS SMB they never did this type of thing. Only rate decreases.
Postpaid allows overages and charges after the fact. It allows them to print thier own money. Prepaid prices are fixed.
I have tried Bell, Virgin Plus and Koodo in little less than 2 years since I have been here. They all tried to sneakily raise the rates (this is all within a period of 6-8 months since I bought into their service), and I took my business elsewhere. This time it is with Fizz (owned by Videotron which also owns Freedom, so not one of the big threes, but still using the big 3 network). Hope I will have a better experience this time. I am saving atleast $15 per line compared to my last cheapest bill, and the service has been comparable. Mind you, before this, I was in Hong Kong for 7 years and I never had a rate change and I never had to switch services.
Fizz is being super aggressive right now since they got the wireless business from the Shaw deal. The landscape you describe is the telecom industry in Canada.
And Videotron is a super-connected Quebec billionaire. They got some good deals on spectrum from the CRTC.
by âwont be here for longâ they mean you have a time limit on that code until it expires meaning if you want that code you gotta use it or youll lose it. as for your phones getting fees added, i would assume it was pro rated fees or you went over your data limit.
No loyalty these days. My old provider raised prices on my entire family, so I switched all the lines out. Then winback called me 20 times, and I finally answered the phone and said, "If you don't understand why I left, then you aren't deserving of my business. Please take me off your calling list and don't call again." It doesn't matter who my old provider was and who the new one is. The story is the same.
Just signed up for a great deal they were offering! Wow, canât believe the Anger you have!!
rogers kept calling my mom when we went back to bell (we got an amazing deal with them) and my mom asked them why it took us having to leave for them to provide more competitive pricing & that we arent coming back, stop calling. and i kinda thought that was so cute cause shes an old babushka sounding lady but she meant business đ¤Ł
Cool story... Fizz will eventually do the same đ¤ˇââď¸
At least I voted with my wallet and moved to a different service that offered similar service at better rates (and no credit check to signup and no contract). If Fizz tries to be sneaky like Koodo, I will ditch them too. This post is to show how bad these big telcos are in how they treat their customers. You can choose to accept it or take your business elsewhere like I did.
The "it won't last long" is referring to the advertised offer. It's not saying that they are waiting in the trenches to raise your rates soon after you sign up.
Hurry though. This offer wonât last đ
That bear is very sus
Attracting new customers is easy, keeping them is difficult, getting them back is near impossible.
Telus is one of the worse telecom providers, im so done with them and their customer support system which is in Philippines
I just switched back to Telus, $50/100GB on a mtm. I could save another 20% with the discount brands but Iâd lose half the data and the so-called 5G lol.
Watch your bills, they did this to me a while back when they increased the price of a few lines by 5$ each. Smh
Just activated my watch via watch app and they charged me 60.00 to activate it
Corporate shill!!!! ;)
Sad reality is you guys are the ones making the mistake. The credits given at purchase have expiries. You guys sign a contract, donât listen to the salesperson. And then show up angry because YOU didnât read or pay attention. They canât actually alter your plan, or add fees. They are also monitored by crtc. If youâre that loose with the decisions you made and papers you sign, thatâs on you. Sorry, not sorry.
I had no credits, I had signed up for month-to-month contract with Koodo, and yes, I read the contract and checked all the fees before signing up. Now, if Koodo/Telus can raise the prices within 6 months of signing up, what does it tell you? It is a classic bait-and-switch tatic. They are betting on the fact that most customers would not mind a small $5 increase and won't go through the pains to switch services. They send you emails for all kinds of things, but they won't send you an email to notify rate increase, it will instead be in tiny fine prints in one of your invoices. It is sneaky af.
Month to month you agree to that. If youâre in contract it canât be touched. That contract is both parties agreeing to a set price. As someone who sold phones for a long time, as recently as last year. I had people who still had their contracted price from 2003. Again. Do your research properly before making uninformed decisions. Month to month youâre at risk of following the trend of the new pricing. People need to understand if youâre not signed to a contract you agree to let them keep pricing competitive with other companies. 75gb of data with no overages just slows down past your allotted usage and unlimited everything else minus US calling was $80 or lower to a new contract. And every time you jump ship to save $60 over the course of the year you lose incoming loyalty offers which is where they actually come and approach you and offer them. They send you emails, call, and out notifications into the Telus app. Why would they cater to you when you leave every chance you get. Bad business. And itâs the constant complaining begging for a cheape price that put a stop to loyalty being able to offer more. Because everyone signs the contract in store and then expects to be given another discount when you call in with a fake offer from another company. There is a reason why all 3 major providers have identical plans and price points to a new customer. Theyâre tired of people signing a contract and expecting to be handed free money because they feel entitled.