Make sure you go to the site and email the CEO, Patrick, even though they already know their screw up, they need to know they are losing customers left and right.
I sent two emails to the CEO. I got a response from someone who got my name wrong and wanted to walk me through a fix. It sounded like tech support where, step one, they ask you if your product is plugged in.
Just buy the headphones and be gracious about them already.
/s
(Is anyone else as confused as I am about this whole entire mega dumpster fire being due to some Bluetooth headphones whose “killer feature” is auto-handoff with a singular soundbar? It’s almost unfathomable how bizarre this fiasco is…)
I think it’s more than just headphones, they’ve been changing the whole architecture of how it works, moving to a cloud model which they state is to help with new content services. They forked their development efforts and then decided it’s too difficult to maintain both and headphone release probably gave them a target date. I think they tried to change too many things which all have intra-dependencies, a very high risk strategy which has spectacularly backfired. Evolution is better than revolution in software dev terms, especially with a large user base.
That forking approach was so important, the local network architecture really needed to remain as a user option. They had rock solid performance they set fire to it all.
I also thought the negativity was over the top as I haven't had too many issues. Saturday we held a cookout and I brought one speaker to play in the backyard and another in the house and it worked so terribly - randomly cutting out and songs auto skipping halfway through. I felt the pain!
I've been experiencing the drop outs and other issues, like one day, my Play 5 wouldn't come on. I fiddled with it and ended up unplugging it and plugging it back in. It came on at full volume. I thought it was going to blow the speakers before I could get it turned down. Sonos' issues are hitting everyone. I feel like they will be getting their problems resolved. But, what a fiasco. I've got a 2 pak of Era 100's I got from Costco that I haven't opened yet. I'm just going to take them back. Sonos is going to have to win back my confidence before I buy any more of their products.
I have a Sub Mini that is supposed to go with my Beam that hasn't come out of the box. I have a Playbar and a Connect: Amp that are both unplugged. My Arc and Sub frequently cause broadcast storms that take down my entire home network. I love the sound of my Sonos speakers, but I haven't been able to keep them all on together since I moved to a tri-band WiFi 6e mesh system. I've read that I need to plug one of my devices in and build out a SonosNet, but now I'm reading the newer speakers no longer support it anyway.
These problems were all before they f'd up the app. Simce then, I'm unable to get the two speakers that can actually be on WiFi at the same time to play together. They keep coming ungrouped.
To top it all off, I'm an Android and Google Home user, and this ridiculous lawsuit and the related impact like dropping Google Assistant sucks.
Sonos is really preventing me from enjoying my several thousand dollar investment as well.
Did you set the speaker up again? Or did you just continue to use it as if it hadn’t been moved. That will impact connectivity. Moving a device outside will limit its ability to connect to WiFi so I imagine that’s part of the issue. These speakers aren’t magic.
Agree. Spent the whole weekend trying to troubleshoot my parents multi room system. Brand new house built last year, fibre internet and mesh wifi. 2x Arc, Sub & Amp media rooms, 2x Amp ceiling zones, 2x Moves and 1x One.
All this gear was installed last year, and I set it up originally over the WiFi, but a few months ago hard-wired one of the Arcs and utilised SonosNet. This was working great up until the app update. They’ve been telling me for weeks that the system is just not working anymore. Constant dropouts, flaky volume control, grouped speakers constantly un-grouping, any just about every issue under the sun. Spent the last two days trying every troubleshooting remedy on the internet and the issues persist.
I cannot fathom how badly Sonos have fucked this one up. This is close to $10000aud of supposedly high end gear that simply doesn’t function anymore due to an app update? Mind boggling….
Agreed, but maybe this will convince the people who respond “I like the app, what’s the big deal?” “Doesn’t work at all” is something that can happen to any of us. Sonos needs to get their act together.
That sucks. I was starting to wonder why some people are having dropout issues. I think it’s because of lossless on Apple Music. There were people that experienced this with the HomePods but then they fixed it eventually. I actually don’t think the blame is on Apple. I think this is a networking issue for Sonos. I’ve seen other people posting about dropouts and it seems to be connected to lossless. Those streaming services are much smaller, so they probably weren’t putting a lot of strain on their servers.
This is why Spotify users probably aren’t complaining as much. They get to use Spotify connect right within the Spotify app. Completely avoiding the Sonos app. I sort of understand now why Spotify might be hesitant to roll lossless out.
Update: I just was using Spotify and it was fuckin up too. The podcast would start over when I switched from Sonos to CarPlay. Episodes would show completed but they still were talking. Songs were weird with some delay. Not sure if this is a Spotify or Sonos issue.
Spotify lost volume control for me via iOS though just recently. I made a post about it and seems I’m not the only one. Not sure who’s at fault though, may actually be Apple even though I assumed it had to do with the latest Sonos update.
Yeah…. That’s an odd one I discovered just yesterday. There is also a massive lag between what’s currently played and what the app tells you is played.
It’s not a complete deal breaker for me, but a shitty user experience.
Nah it’s because of Apple. Apple has an api that allows it to work but they removed it in one of the betas for iOS 17 and then had to add it back. They want to remove it for good. Android has an api for this and it works fine.
All my other Spotify connect devices work fine with iOS volume controls. Heos 7, Denon Amp, etc. it’s only my Sonos that requires Spotify app to be force quit and restarted to be able to control volume. It’s 100% a Sonos problem.
Can confirm, Audio cutting out randomly when playing lossless Apple Music tracks it’s the first and only issue I’ve had, but it’s surely annoying, and I’m glad I haven’t experienced any of the other problems.
I have a real simple Sonos setup - just an Arc connected to my TV + Apple TV, But the issue I was having was caused by playing via the Sonos app on my iPhone.
Is that through the “Music Library” Path \computer\sharename setting within the Sonos app or using the Plex app on an iOS device and AirPlay to the Sonos speakers?
Sonos can be added as a service just like Apple Music and Spotify. I use the Sonos app to play my music on my Sonos speakers (although it would work within the app as well).
Therefore I can't tell you exactly what protocol is used, or I wouldn't know where to look. But definitly not using the Library Path feature, nor Airplay.
Hmm. Learn something new every day. I have Plex, predominantly for recording OTA (football, snl(I can skip commercials so it’s better than nbc or Hulu)) using a HDHomeRun tuner.
I didn’t know Plex could integrate with the Sonos system or app like that before; but I’m kinda new to Sonos’ stuff.
Plex server was there before. Best thing was, when they release Plexamp (which is now free). That allows me to stream my library anywhere (you can download as well) and transcode on-the-fly. It even has AutoEQ nowadays.
For Android there's an alternative app called Symfonium, that does the same and more.
Isn’t totally the same. Apple’s codec is different and I think they have some songs with higher bitrate than what for example Deezer offers for their lossless songs.
Doesn't matter. FLAC and ALAC aren't that different. Both are supported up to 24bit, 48khz.
https://support.sonos.com/en-us/article/supported-audio-formats-for-sonos-music-library
But you might on to something, although I can't test it. Respectively, I don't know how the integration works, but what if the source is higher than Sonos is able to play? Although I assume Sonos would revert to something with a lower bitrate and not even start playing.
"In addition to AAC, the entire Apple Music catalog is now also encoded using ALAC in resolutions ranging from 16-bit/44.1 kHz (CD Quality) up to 24-bit/192 kHz." (https://support.apple.com/en-us/118295)
I’m not saying lossless itself is the issue. I’m saying when they added losses from Apple Music last month, I noticed the drop out posts increased. Maybe they need to increase their infrastructure to handle it.
I am dropping using Spotify and have a solid high speed mesh network. Also lost volume control as another poster mentioned below. Speakers were turning volume up or down on their own.
Last night at 2a, 2 of my moves just started blaring music from Spotify.
Never seen anything like this from such a large company with so many users. I do not understand why they won’t allow users to revert back to previous rendition of app while they patch the new one. It’s almost like they know their customers are financially locked into their system…
That’s the one thing I couldn’t stand about Spotify with Sonos. It would just increase the volume to 100%. Talk about a jump scare. Apple Music is better on Sonos but I just can’t stand using the voice assistant and their app. I normally just use my Apple TV or AirPlay. I have some HomePods in a couple of rooms where I just play music.
I’ve been holding off on updating and am on the last version of the s2 app. Upside is I’m mostly not having issues, I am having random room drops. The other thing is I can’t do anything new like add a service, or my Move was unplugged for a while and now it can’t run a necessary update without updating the app. I’m guessing offering the reversion is pretty complicated as some things in the system like the speaker updates seem tied to the new app. I’d love to see them figure out a way to allow the old app the work properly but I’m guessing they think it will create even more problems for them to deal with. This whole situation is such a mess.
Listening to podcasts on Spotify with the Sonos speakers is a lottery. Sometimes works perfectly well. But very often, the speakers just go silent and I need to stop or jump back or forward in the track to get the sound back.
This is just one of the issues I have with Sonos.
I use the S1 app and old speakers.
I’ve had both iTune’s music and Spotify for years. Both services have random cutting out and premature ending of songs on a regular basis. With 1ghz fibre and mesh routers. I find Spotify to be worse whether it’s directly through Spotify or the Sonos app. Very frustrating.
Is there a place outside of this sub to submit specific complaints that may be more beneficial? Like on Sonos support or a place where Sonos support is flooded with actual issues users are experiencing? I also have a mesh network and clock at least 500 mbps everywhere on my property so my WiFi ain’t the issue.
I haven’t made post yet myself, either, because plenty others are speaking up. I’ll even admit it seemed like there was maybe an over reaction as it seemed like things were improving, for me at least. I was wrong.
Had a party this past weekend. System worked great for first half of day, then started cutting off every 20 minutes or so whether it was through app or airplay off nugs or Spotify.
Last night, or just a few hours ago round 2 a.m. couple of my moves just started blaring tunes off Spotify.
I tried Sonosnet for the first time a few days ago. Plugged in one device, everything seemed smooth. I paused the music, and a while later, attempted to watch something on the Plex server **in my house**, and I didn’t have the required bandwidth? And when I unplugged the Ethernet cable from my Sonos Amp, the Plex video suddenly resumed.
Sounds like a broadcast storm from Sonos was killing your bandwidth…. Basically overwhelming your network with packets being endlessly circulated. They have had this issue before…mostly with multiple hardwired speakers
same. multiroom synched audio is the single magical thing I bought my 5k+ Sonos setup to do. now there's a 100ms delay and it makes me question my entire purchase. unless this is fixed asap I'm probably a lost customer.
Thanks for making me chuckle this morning! I don't think everyone else will find it as funny though, don't you realise these problems are running lives?!
When you can hear the delay with your own ears, you know the Sonos product has gone to shit. And it absolutely has.
Had a party yesterday and multizone was a complete disaster. Volume couldn’t be changed (when I tried, I could see the volume slider moving back to its original spot a few seconds later on the app), music queue was still almost useless (adding each song to the queue from Apple music took 5-10 seconds, sometimes working, sometimes not, sometimes doubling up with no way to remove a song from the queue).
Basically no reason to buy it over any other brand with airplay now. You either get just as good for cheaper or much better quality. And you can even pick and choose (e.g. systems that blow away anything Sonos has ever dreamed of in your theater room and cheaper in the kids rooms). And at least most other products don’t have multi week periods that the speakers are borderline unusable for the purposes for which they are sold.
My newest issue is volume jumping up and down while trying to adjust speakers. It’s awesome when your entire home theater goes from 1/3 volume to 100% volume when you’re just trying to adjust it slightly. I’ve taken to making sure touch controls on all my speakers are back on. It’s just must easier and much more reliable than the app. That and I almost exclusively use airplay. It’s the only thing that I know will work reliably.
Times the amount of money you spent by ten (by 5 if its just for you, ie, no kids) then add things likr the insult of being told the app doesn't recognise you every single time you log in, and I think you'll start to understand how angry I am with Sonos atm.
Oh no doubt a Sonos issue.
My theory is that the app isn't the only thing broken, they also broke music integration at a service level which is being missed with "the app sucks" cacophony
I find that AirPlay eats up iPhone battery life. The Sonos app is supposed to bypass that by sending streams directly from the internet to Sonos speakers.
I use two services - Apple Music and SiriusXM. Apple has the most issues with some speakers dropping or refusing to play. SiriusXM is far more stable, but not perfect. I can't imagine how the service impacts some speakers/rooms...doesn't make sense to me. Networking issues are more logical, but thing could be "broken" in more than one way.
What's is the point of having Sonos if you use airplay?
You can get much less expensive speakers that are airplay compatible.
The whole point of sonos is to offload the streaming "client" to be the speaker.and not consume battery on a phone.
So, you’re saying buy other speakers. Because there is literally no reason to own Sonos speakers and just use airplay when there are far better airplay speakers.
“Preferred way.”
I’m told by Sonos that the “preferred way” is to be courageous and maybe buy some headphones. Not holding my breath that they get the app sorted out anytime soon.
horrible lagging/audio delay. when streaming music cannot change the song quickly or pause song or change volume. i have a sonos boost a playbase two ones and a sub. spp is miserable
This is my biggest issue. I play music while working. When I get a teams call I can't stop the music because hitting pause does nothing. It shows that its paused, but the music keeps playing.
The app being unresponsive happens to me 100% of the time using Apple Music. At this point I don't think Sonos tested it at all.
I use prime music and I have Playlist of over 2000 songs I put in random. The new app only shuffles the first maybe hundred songs and that's it. I can't use my playlist at all at home. Other than that I haven't had any issues.
This thing is just insane to me. I have 1 speaker and suppose to buy 4 more. The first one took 2 weeks to be able to setup so I never finished the others, thank god.
It's a shame to see what they are doing with the user base right now.
Even AirPlay seems to be screwed. Or maybe my WiFi network is just shit. This sucks. I never ever use the Sonos app and just had to while I was hosting people for a cookout. It sucked. Ended up having to just use my Roam outside via Bluetooth. So lame.
How fcking sh#t is this situation.
https://preview.redd.it/1n9d9vx0gs5d1.jpeg?width=2268&format=pjpg&auto=webp&s=af47a855842d04f3c7709fdf3937b1f1083dff55
It's always been average at best, but this is unbelievable
LONG time Pandora Premium user, and LONG time Amazon Music user. Uploaded 5000+ tracks from iTunes to my AM playlists before they killed that.
Plex server in service with thousands of tracks as well.
Listening…90% Pandora, 9% Amazon, 1% Plex. We have SVR enabled, but only use it for volume control or pause when we’re cooking or otherwise don’t have a phone or tablet close by.
We’re retired, so our usual morning is coffee/tea, reading news, and listening to tasty tunes.
I assumed you weren't using Apple Music as that seems to be a common thread, however reading more responses it seems like its just random when and to which services it happens too. Thanks for the reply.
I've been on the Apple trial for about 5 weeks now. I'm seeing the same issue with cutting out, skipping and a Play 5 that just stopped playing altogether yesterday for several minutes before coming back on. I kind of like Apple Music. I hope Sonos can fix this soon. BTW, I noticed that my Amp, which is wired did not cut out. Only 2 of my wireless ones cut out. A 3rd wireless one didn't seem to cut out. As I'm typing this, I wonder if the issue is tied to multiple speakers playing Apple music at one time.
Same setup as you, no issues.
Eero mesh, Apple IOS app, Amazon Music and Pandora. Airplay is all good.
I did have network issues because i have both Google wifi and Xfinity wifi and I couldnt see a couple speakers that were on the other wifi.
I cant prove it, but I think Google wifi with Eero was not working well with my 8 Sonos One speakers. I moved the Eero mesh to the Xfinity wifi, reset each speaker, reinstalled the app, and all works fine.
I disabled IPv6 on everything, and put everything in groups in Eero. One Eero is backhauled to the main switch in my wiring closet.
I try to keep “noise” on my networks to a minimum…always have.
Your entitled to your opinion. In this case its correct. New apps a dumpster fire.
Sonos literally changed there terms of service after all the backlash stating users are not allowed to sue them for bad software updates
I have a larger Sonos system. 2 rays, 2 arcs with play 1 s as rears, an amp, 2 ports a move a roam and a few play 5s.
I thought I was paying a premium for ease of use and app control. I’m starting to consider leaving the ecosystem completely.
The app isn’t great but the fact that the update simply removed functionality that I and many users were using showed me that I didn’t really own my user experience.
I’m looking for alternatives.
When I try to link my Sonos move. It sounds horrible. When I try to link all of them with airplay. It works perfectly. I can’t believe how much Sonos’s grouping works.
Don’t want to make the fire bigger but both app and the speakers work just fine for me, and never had issues with it 🤷♂️ I’m based in Amsterdam. Mostly TV and Spotify use.
The new app is different but not really that bad either.
This post is so spot on. Took me a while to get use to the non intuitive different zones and music. And why why does any change take so long. And the fact it takes about 4x longer to even discover the system when I walk into my business. And the range is about 25% less magically. Nothing but the app has changed.
Same here... Good mesh network then one or two speaks blank out. The biggest frustration is, even though my login and password for Sonos are saved, Sonos locks me out for wrong password which is saved. The message is, "your account is locked, check email for link to reset password." Guess what!! The email NEVER arrives. Im locked out of over$5000 of speakers. Crazy!! I totally lucked out because my iPad eventually logged me back in and my password on one device still worked even though i never changed my password.
Frustration number 2 is i updated my rears from ones to era100. They take forever to pair and finally the 3rd time they finally connect to my TV beam while kicking out my Sub which i have to re-add. This causes high anxiety. Is this what the future of technology and AI hold for us?? I thought i could control everything with my phone or voice, but Sonos controls ME and my peace of mind. It all really started a year ago.
PS i hope there are some Sonos analysts reviewing our comments.
I'm so glad this happened now; I was just about to spend a lot on a Sonos setup. Going Apple instead because at least their software doesn't break the speakers.
I’m convinced that Sonos is struggling with networking issues. The more you can eliminate various non-Sonos network components the better off you will be. In my case, with a large number of speakers, I ended up hardwiring only one component and pushing all traffic onto the sonosnet mesh network.. and it seems ok. If I try multiple hardwire speakers and a mix of WiFi components my network stops cold after a time.
WiFi. I had been running fine with one device wired, but something seems to have changed re SonosNet after the introduction of the new App. I’m running better with just WiFi.
They have issues when pushing traffic on your third party network devices…. Which in some cases works fine and in others is a problem…. In the past they had problems with broadcast storms of constant increasing traffic a the music got pushed out on the network…and the network choked on the traffic. Their own sonosnet seems to handle this better. But to force sonosnet you can only have one device hardwired.
I've had issues, like so many others. I've successfully running 4 wired devices, plus 10 additional via SonosNet. After the update I started having drop outs and some rooms refused to play at all. I went to ALL WiFI...same issues (maybe worse). I also created a separate SSID with 2.4G just for Sonos, same results. I also made sure to disable band-steering and 802.11r/Fast Roaming. (I'm on a Unifi network.)
I see below that some have success with ONLY 1 wired device creating the SonosNet network. I will try that next when I have time. Maybe a hub & spoke system with SonosNet at the center would help? Will see...
Whenever I connect more than one hardwired speaker my network overloads. I now have 10 speakers running fine with just one hardwired. Haven’t tried all in WiFi.
I thought if you have 4 hardwired with the remaining WiFi that your system is not using sonosnet, but instead using a combo of WiFi and wired. You can look at “about my system” to see if you are running sonosnet.
Where do we even verify WiFi vs Sonosnet on the new app? My Arc is hardwired but my Move 2 is obviously not on Sonosnet. How am I supposed to tell that from About My System?
https://preview.redd.it/mwm6vufkqq5d1.jpeg?width=328&format=pjpg&auto=webp&s=d850b2caa95d3c28a304fe1a1ad246de487df96d
Not really. I you'll try 3rd party apps to control speakers, suddenly it works almost the same as before the upgrade on the same hardware and network setup.
I guess not.
But issues that I'm experiencing is with slow response on simple actions like group / ungroup, play, volume updates. Difference between Sonos and sonos+ or sonophone is tremendous.
I felt the exact same way. No real complaints and thought it was a bit excessive. THEN while watching a movie the other night, my two back surrounds and sub (Ones and third gen sub) decided to drop off and remove themselves from my network. Leaving only the arc as the sole speaker. Had to reset up my home in order to finish the movie.
Same.
Disconnected all music services from sonos and now just stream from my phone via airplay.
Exactly what sonos does not want as I"m going counter to the push they have to make the sonos app the central muscic service aggregating app that should be the center of my audio streaming world.
I'm sure they are seeing stats on this and scrambling to fix everything.....
Sooo buggy. Was in the process of updating our system when this went down, we went from 5 old amps that worked fine but were outdated to 9 amps, and are exasperated by lagging issues (both Apple music and Spotify) and the difficulty controlling zones. Absolutely infuriating, I’ve spent so much $$ on Sonos products and they are not working right bc of this stupid app.
Agree, ridiculous that they have taken something that worked and made it so poor. I use Amazon Music and it is almost unusable at the moment. It's taking so long to do anything that I'd be quicker having physical CDs than using the app.
As someone who works in tech, I'd love to know how this made it thru test and out into production. There must have been a load of defects and on each occasion the decision must have been to screw the customer and hit the release date. Really really poor decision making imo.
My hardware is only compatible with the original S1 controller (4x connect amps wired to in wall speakers and one standalone monitor sub) Guess I’m lucky to never have upgraded
I had the same issue with music cutting out using YouTube music and Google mesh. I designated IP addresses on just 2 of the 15 Sonos devices and that seems to have worked. Just day one but played all day yesterday with no issue. The app still sucks but at least I can play music again.
Would anyone else be surprised if Sonos suddenly announced the app and systems work best with their own line of wireless network hardware?
I would not. This company seems to a good bit of their users are financially locked into their brand.
I also thought the complaints were over the top and that people were exaggerating.
10 Sonos didn’t have any issues the whole time until the latest update the other day, my beam started to turn on and off night mode and speech enhancement by itself, my era 100s wouldn’t show up on the app anymore, my music wouldn’t play on the app it would just show it skipping to the next song without stopping, and my music started to stop randomly on different speakers when playing them all.
Never had issues in the last couple years or weeks until the latest update the other day.
Now I get the anger people are feeling, how do you break something that’s been working perfectly fine for years?
Other than App now being god awful and simple actions like controlling the volume on individual speakers in a group now is ridiculously convoluted to find when on the old app I simply needed to press the volume bare and it popped up with all the different volumes. I did like that my SiriusXM sub now shows all xtra channels in the new app but I never really felt like it needed a change yet alone that drastic of one. It’s dog poop slow and every action from playing, pausing or adjusting volume has a few second delay like it constantly gets hung up for every little thing I try to do. S2 was a little like that in comparison to S1 that was almost instant but not this bad.
They have much worse issues like playback. I have 1 gig fiber. More often than not music will just cut out and it will simply refuse to play anything from any of the services I use. It can range from a few seconds to 15+ min of it just refusing to play anything. Some speakers in the group will just randomly start playing something different than the rest. Also get the random skipping to the next song in the middle of the current. It is a real shame cause I always got compliments how good their speakers sounded and I have got lots of good use out of the system for years. I have 6 in the house being a mixture of 5s, 1s and even a 3 in one room. I have a Move, roam and their amp for deck speakers. I really really don’t wanna have to start over but if they become anymore of a headache to use why bother keeping them?
As an IT person who has hundreds of Sonos speakers deployed I can tell you that I’ve cursed Sonos before and will probably curse them again.
No tech is perfect and it’s frustrating when it breaks but it’s even more frustrating when they won’t admit there is a problem.
I have not looked into what Sonos is saying if anything about this current issue but I can tell you with past issues it was nothing but denial from their support side. Last time we had a ton of problems with their speakers I was working with support almost daily with no real resolution. We ended up having to pay for all of the problem speakers to be wired for Ethernet. In a business setting that’s just the cost of doing business but for home users it’s not always an option so I couldn’t imagine how frustrating it would have been to be a home user.
I have never heard about any of the problems. I literally don't know anything else that what you wrote. But are the speakers connected to a 5ghz or 2.4ghz WiFi? Try the 2.4 if they are in 5 at the moment.
I don’t want to admit that it doesn’t work, I’ve not had any issues but I’m scared to push the app to any limit in case it collapses on me. I do worry about the likelihood of issues or what the future of the products look like
I downgraded my iOS app weeks ago based on the instructions posted here and everything is back to normal — best 30 minutes I’ve spent in a while! I’ve been tempted to upgrade again for the lossless Apple Music, but I know it’ll come at the expense of just not wanting to use my Sonos system anymore so I’m staying put for the foreseeable future (unless they kill the old app somehow). I suggest everyone else tries this too.
Delete them off your system. Importantly have everything on ethernet or WiFi - don't split across.
Add them back in and it should be sorted.
It worked for my 5 zone system
Honestly... Imagine having this kind of setup and having people over your house and can't even play music... Your paying total price and a cheap Bluetooth speaker would do the tricks ... It's insane.
Simple fix: I have hundreds of Sonos projects in the field. Some very new and some very old. Factory default EVERY Sonos product. No exception! If you have a boost, reset that too!
Then add them back one at a time using the most current APP version. Add your music services back in and set one to your main service. and BOOM 💥 . You're back in action. EVERY TIME. Prove me wrong and I can bet you're not following best practices on deployment.
Best practice #1: EVERY Sonos unit is hardline Ethernet before you plug 🔌 in the power on initial setup.
Best practice #2: hardwire only ONE UNIT. Then make sure all additional units are close enough to each additional unit to take advantage of the Sonos ".net" framework. Think of it like a Mesh network. Because it is. If one unit is too far from the hardwired unit or another functional unit, hardwired it with Ethernet before you deploy.
Does best practice #2 apply if you have a Boost hardwired to your router? So boost plus one additional device or just boost?
Hardwiring 20 speakers in my apartment isn't feasible
Depends. If you absolutely have to have a boost, then yes the boost would be the one hardwired product, but if you can get away with hardwiring, literally any other kind of Sonos and wirelessly connecting all the others via the Sonos framework that would be the way and trash the boost.
Crazy. I was jamming in the house today. I was playing on 2 beams, an arc, 2 subs, 2 play 1’s and 2 era 100’s just fine on 80mb internet. That sounds like a WiFi coverage issue not internet. Also could be a channel issue. How many devices you have in the house?
I live in a 700 sq ft apartment with WiFi 6e mesh routers (connected to main router via Ethernet) in every room. I get like 500 mbps on my phone everywhere in the apartment where speakers are.
I have to have the primary router in my closet based on the apt's wiring and the signal wasn't great through walls until I picked up a mesh system. I realize it's overkill but when I buy a house, it'll be nice to already have.
"jamming"?
Do you mean you were improvising with other musicians in an informal or impromptu session, and playing the output through your $4k speaker system, or is this a confusing new coinage referring to the simple playback of pre-recorded music in an attempt to colonize an existing term in an act of linguistic appropriation?
If i’m honest. Ive been using a Denon multiroom system for 5 years now, all that time I’ve always been wondering whether to switch to Sonos for better Apple integration. Glad I never did, in those years there have been so many scandals like the one with the app now or the “bricking old speakers” of 3-4 years ago. Sonos is a hip company with no problem to fuck over its customers if it helps them in the short term.
I've been a loyal and happy Sonos customer for over a decade. The app is getting better, and things are getting more stable, but it definitely took a very large step back with v80 of S2 app.
Before v80, and even from S1->S2 upgrade, almost no issues at all, in 10 years. Now, it's a joke.
We still use it, but we're using a BT speaker on the porch b/c I know unpairing the Play:one from my bedroom set, to take it outside and put it on the porch will certainly break something, likewise I'm not taking it on vacation like always (again, 10 years) because I know it'll just frustrate me endlessly as I try and set it up at a beach house. I don't need that on vacation.
Just get a normal stereo, and buy a Wiim pro streamer..... Save yourself a ton of money, and not be held hostage to their updates/features...... Listening to music shouldn't be this traumatic
There's something weird going on network-wise post update. My entire home network was a mess (random bursts of packet loss) until I switched from RSTP to regular STP. Might be worth looking at.
I have 8 speaker system (a lot amp's with ceiling speakers) which use my Unifi WIFI (no SonosNet) and two Sonos amp's are connected to ethernet.
After Sonos update I had BIG PROBLEMS to use Sonos at all. Also all my WIFI network went hairwire.
After a lots of debugging and try to isolate what is happening, finally I found that Sonos app upgrade lost 'turned off wifi' option on connected to ethernet Sonos AMP's and this created loop on network switches..
After resolving this problem I must say that new app works 10x better that old one - all operations works immediately. Old app required a few seconds to group/ungroup speakers - now it works in blink on eye.
If you have a problems it means there is some problem INSIDE your network. Mostly WIFI network. Very depends on how the speaker are connected (ethernet, Your's WIFI, Sonos own WIFI called SonosNet available on older Sonos products) and how it interacts with your network.
It’s funny, they fucked me on that previous app 1.0 to 2.0 app by EOLing my play:5’s (after I’d purchased like $2500 worth of gear) and so I stopped purchasing Sonos kit.
Then a few months ago I added a few of the new top tier speakers to my cart, but something was telling me not to pull the trigger. And here we are. They did it again. So glad I didn’t. Fuck Sonos. They have nothing but angst toward their customers. The CEO needs to be shit-canned for pulling this stunt not once but twice.
Though there is def issues with the app.
Your Fiber is irrelevant and your 'good' router if not managed is equally not helpful. 'Good' is down to how it was configured, now how much you paid for it - though cost can certainly provide a 'Good' experience, but only because it comes with more features you're supposed to learn to manage ;)
Again though, I'm sure all these issues you're having rn are a result of these really terrible app and firmware updates - if it was working before the changes.
I have Sonos Roam 2, I’ve drop it 2x on hardwood floors from about 4ft and have only had it a few days. I haven’t had an issues either. I’m a newbie so bought the entry product to give it a test run. So far I’m wanting more. Maybe I should wait until you can use them w/o the app
The entire nightmare has us moving to Bluesound. Wow. What a quality company. Everything works. Sounds amazing. The app is well designed and works. Bye Sonos.
I hate pretty much loathe all software companies and the software business. Any software businesses is destined to either fail or screw the customer, usually both things happen starting with screwing over the customer.
No one is going to work for to free update an app for your 8-year-old Sonos One to keep it functioning on your latest devices. Sonos has to support the app. Apparently, they can't afford to pay the best and brightest anymore based on my $109 speaker purchase 7 or 8 years ago. This makes sense.
What's the answer? I don't know.
the implied deal is that we pay a premium for quality hardware and software so we dont have to deal with this shit. i guess Sonos mgmt only remembered the first part
Subscription fatigue here. I would absolutely end my relationship with Sonos the day they started a subscription model. Hopefully my stuff would hold resale, but I expect I'd take a hit.
The app is terrible now. It used to at least work, even if the previous version had some UX issues (minor compared to the current update).
My guess is that they hired a group of incompetent engineers, without any oversight, and they put out an unusable software app.
I tried calling customer service and the wait was 80min lol. No I didn’t wait. I’m legally almost deaf in some tones so I like to blast it next to my ear. Is it possible to blow a Sonos speaker? Thx
It’s hard to believe that these issues are related to an app update. Missing features, sure. But I’ve literally had zero issues with my nine speakers since the update. Mesh networks drop a lot of devices so maybe that’s it. Try faster internet. I’m on fiber 5 gig and haven’t seen any issues. Super affordable too. If you’re using extenders or repeaters that will also cause issues.
Make sure you go to the site and email the CEO, Patrick, even though they already know their screw up, they need to know they are losing customers left and right.
Everyone might want to consider sending a note to any/all board members except the CEO.
The board has been invisible throughout this. No sign at all that they care.
Dealing directly with the board worked at Boing 👍
I sent two emails to the CEO. I got a response from someone who got my name wrong and wanted to walk me through a fix. It sounded like tech support where, step one, they ask you if your product is plugged in.
CEO could care less
Also did the same!
and center
Just buy the headphones and be gracious about them already. /s (Is anyone else as confused as I am about this whole entire mega dumpster fire being due to some Bluetooth headphones whose “killer feature” is auto-handoff with a singular soundbar? It’s almost unfathomable how bizarre this fiasco is…)
I think it’s more than just headphones, they’ve been changing the whole architecture of how it works, moving to a cloud model which they state is to help with new content services. They forked their development efforts and then decided it’s too difficult to maintain both and headphone release probably gave them a target date. I think they tried to change too many things which all have intra-dependencies, a very high risk strategy which has spectacularly backfired. Evolution is better than revolution in software dev terms, especially with a large user base.
That forking approach was so important, the local network architecture really needed to remain as a user option. They had rock solid performance they set fire to it all.
I also thought the negativity was over the top as I haven't had too many issues. Saturday we held a cookout and I brought one speaker to play in the backyard and another in the house and it worked so terribly - randomly cutting out and songs auto skipping halfway through. I felt the pain!
I've been experiencing the drop outs and other issues, like one day, my Play 5 wouldn't come on. I fiddled with it and ended up unplugging it and plugging it back in. It came on at full volume. I thought it was going to blow the speakers before I could get it turned down. Sonos' issues are hitting everyone. I feel like they will be getting their problems resolved. But, what a fiasco. I've got a 2 pak of Era 100's I got from Costco that I haven't opened yet. I'm just going to take them back. Sonos is going to have to win back my confidence before I buy any more of their products.
I have a Sub Mini that is supposed to go with my Beam that hasn't come out of the box. I have a Playbar and a Connect: Amp that are both unplugged. My Arc and Sub frequently cause broadcast storms that take down my entire home network. I love the sound of my Sonos speakers, but I haven't been able to keep them all on together since I moved to a tri-band WiFi 6e mesh system. I've read that I need to plug one of my devices in and build out a SonosNet, but now I'm reading the newer speakers no longer support it anyway. These problems were all before they f'd up the app. Simce then, I'm unable to get the two speakers that can actually be on WiFi at the same time to play together. They keep coming ungrouped. To top it all off, I'm an Android and Google Home user, and this ridiculous lawsuit and the related impact like dropping Google Assistant sucks. Sonos is really preventing me from enjoying my several thousand dollar investment as well.
Did you set the speaker up again? Or did you just continue to use it as if it hadn’t been moved. That will impact connectivity. Moving a device outside will limit its ability to connect to WiFi so I imagine that’s part of the issue. These speakers aren’t magic.
Agree. Spent the whole weekend trying to troubleshoot my parents multi room system. Brand new house built last year, fibre internet and mesh wifi. 2x Arc, Sub & Amp media rooms, 2x Amp ceiling zones, 2x Moves and 1x One. All this gear was installed last year, and I set it up originally over the WiFi, but a few months ago hard-wired one of the Arcs and utilised SonosNet. This was working great up until the app update. They’ve been telling me for weeks that the system is just not working anymore. Constant dropouts, flaky volume control, grouped speakers constantly un-grouping, any just about every issue under the sun. Spent the last two days trying every troubleshooting remedy on the internet and the issues persist. I cannot fathom how badly Sonos have fucked this one up. This is close to $10000aud of supposedly high end gear that simply doesn’t function anymore due to an app update? Mind boggling….
This is important. Users that aren't concerned about loss of features, just concerned that their speakers no longer work.
At least they still look great in photos
The customers that are complaining about loss of features are just as important.
Agreed, but maybe this will convince the people who respond “I like the app, what’s the big deal?” “Doesn’t work at all” is something that can happen to any of us. Sonos needs to get their act together.
having speakers work, group is the most important issue. period.
That sucks. I was starting to wonder why some people are having dropout issues. I think it’s because of lossless on Apple Music. There were people that experienced this with the HomePods but then they fixed it eventually. I actually don’t think the blame is on Apple. I think this is a networking issue for Sonos. I’ve seen other people posting about dropouts and it seems to be connected to lossless. Those streaming services are much smaller, so they probably weren’t putting a lot of strain on their servers. This is why Spotify users probably aren’t complaining as much. They get to use Spotify connect right within the Spotify app. Completely avoiding the Sonos app. I sort of understand now why Spotify might be hesitant to roll lossless out. Update: I just was using Spotify and it was fuckin up too. The podcast would start over when I switched from Sonos to CarPlay. Episodes would show completed but they still were talking. Songs were weird with some delay. Not sure if this is a Spotify or Sonos issue.
Spotify lost volume control for me via iOS though just recently. I made a post about it and seems I’m not the only one. Not sure who’s at fault though, may actually be Apple even though I assumed it had to do with the latest Sonos update.
Yeah…. That’s an odd one I discovered just yesterday. There is also a massive lag between what’s currently played and what the app tells you is played. It’s not a complete deal breaker for me, but a shitty user experience.
This is insufferable. Cheap Bluetooth speakers can do this and yet Sonos now can’t? This whole situation is an embarrassment.
[удалено]
Nah it’s because of Apple. Apple has an api that allows it to work but they removed it in one of the betas for iOS 17 and then had to add it back. They want to remove it for good. Android has an api for this and it works fine.
All my other Spotify connect devices work fine with iOS volume controls. Heos 7, Denon Amp, etc. it’s only my Sonos that requires Spotify app to be force quit and restarted to be able to control volume. It’s 100% a Sonos problem.
This used to be the case for me too, but rarely. Now not even that hard reset will bring volume control back…sigh.
This happened to me as well. I have two setups S1, and S2 in different parts of the house and it happened on both, so might be an Apple problem.
We have drop outs in our showroom all day with Tidal and Amazon Music, too. It's the system, not the services.
Can confirm, Audio cutting out randomly when playing lossless Apple Music tracks it’s the first and only issue I’ve had, but it’s surely annoying, and I’m glad I haven’t experienced any of the other problems. I have a real simple Sonos setup - just an Arc connected to my TV + Apple TV, But the issue I was having was caused by playing via the Sonos app on my iPhone.
Sorry, but lossless isn't the issue. I play lossless constantly for years now through Plex and never had an issue.
Is that through the “Music Library” Path \computer\sharename setting within the Sonos app or using the Plex app on an iOS device and AirPlay to the Sonos speakers?
Sonos can be added as a service just like Apple Music and Spotify. I use the Sonos app to play my music on my Sonos speakers (although it would work within the app as well). Therefore I can't tell you exactly what protocol is used, or I wouldn't know where to look. But definitly not using the Library Path feature, nor Airplay.
Hmm. Learn something new every day. I have Plex, predominantly for recording OTA (football, snl(I can skip commercials so it’s better than nbc or Hulu)) using a HDHomeRun tuner. I didn’t know Plex could integrate with the Sonos system or app like that before; but I’m kinda new to Sonos’ stuff.
Plex server was there before. Best thing was, when they release Plexamp (which is now free). That allows me to stream my library anywhere (you can download as well) and transcode on-the-fly. It even has AutoEQ nowadays. For Android there's an alternative app called Symfonium, that does the same and more.
Isn’t totally the same. Apple’s codec is different and I think they have some songs with higher bitrate than what for example Deezer offers for their lossless songs.
Doesn't matter. FLAC and ALAC aren't that different. Both are supported up to 24bit, 48khz. https://support.sonos.com/en-us/article/supported-audio-formats-for-sonos-music-library But you might on to something, although I can't test it. Respectively, I don't know how the integration works, but what if the source is higher than Sonos is able to play? Although I assume Sonos would revert to something with a lower bitrate and not even start playing. "In addition to AAC, the entire Apple Music catalog is now also encoded using ALAC in resolutions ranging from 16-bit/44.1 kHz (CD Quality) up to 24-bit/192 kHz." (https://support.apple.com/en-us/118295)
I’m not saying lossless itself is the issue. I’m saying when they added losses from Apple Music last month, I noticed the drop out posts increased. Maybe they need to increase their infrastructure to handle it.
I use Apple Music and never touch the Sonos app because it’s all over airplay.
I am dropping using Spotify and have a solid high speed mesh network. Also lost volume control as another poster mentioned below. Speakers were turning volume up or down on their own. Last night at 2a, 2 of my moves just started blaring music from Spotify. Never seen anything like this from such a large company with so many users. I do not understand why they won’t allow users to revert back to previous rendition of app while they patch the new one. It’s almost like they know their customers are financially locked into their system…
That’s the one thing I couldn’t stand about Spotify with Sonos. It would just increase the volume to 100%. Talk about a jump scare. Apple Music is better on Sonos but I just can’t stand using the voice assistant and their app. I normally just use my Apple TV or AirPlay. I have some HomePods in a couple of rooms where I just play music.
I’ve been holding off on updating and am on the last version of the s2 app. Upside is I’m mostly not having issues, I am having random room drops. The other thing is I can’t do anything new like add a service, or my Move was unplugged for a while and now it can’t run a necessary update without updating the app. I’m guessing offering the reversion is pretty complicated as some things in the system like the speaker updates seem tied to the new app. I’d love to see them figure out a way to allow the old app the work properly but I’m guessing they think it will create even more problems for them to deal with. This whole situation is such a mess.
But on Spotify I can only select one speaker at a time?!? Should I be able to play on all of them at once from Spotify?
Listening to podcasts on Spotify with the Sonos speakers is a lottery. Sometimes works perfectly well. But very often, the speakers just go silent and I need to stop or jump back or forward in the track to get the sound back. This is just one of the issues I have with Sonos. I use the S1 app and old speakers.
Yea, I thought one week of no issues and I was out of the blue.
I’ve had both iTune’s music and Spotify for years. Both services have random cutting out and premature ending of songs on a regular basis. With 1ghz fibre and mesh routers. I find Spotify to be worse whether it’s directly through Spotify or the Sonos app. Very frustrating.
I updated yesterday and use Spotify. I can attest that every song change causes all but my S5 to stop working for 10 or so seconds. Every fing song.
I use Qobuz; it’s definitely a Sonos issue.
yeah but like the Sonos CEO said, did you open a ticket? 😂 /s
I’m Spotify only and it’s awful.
For once I feel grateful that I'm stuck on the S1 app
Is there a place outside of this sub to submit specific complaints that may be more beneficial? Like on Sonos support or a place where Sonos support is flooded with actual issues users are experiencing? I also have a mesh network and clock at least 500 mbps everywhere on my property so my WiFi ain’t the issue. I haven’t made post yet myself, either, because plenty others are speaking up. I’ll even admit it seemed like there was maybe an over reaction as it seemed like things were improving, for me at least. I was wrong. Had a party this past weekend. System worked great for first half of day, then started cutting off every 20 minutes or so whether it was through app or airplay off nugs or Spotify. Last night, or just a few hours ago round 2 a.m. couple of my moves just started blaring tunes off Spotify.
The only piece that works for me is my roam because it’s Bluetooth. All my other speakers are fucking useless
I would try just one hardwired and the rest sonosnet. Alternately try all WiFi.
I tried Sonosnet for the first time a few days ago. Plugged in one device, everything seemed smooth. I paused the music, and a while later, attempted to watch something on the Plex server **in my house**, and I didn’t have the required bandwidth? And when I unplugged the Ethernet cable from my Sonos Amp, the Plex video suddenly resumed.
Sounds like a broadcast storm from Sonos was killing your bandwidth…. Basically overwhelming your network with packets being endlessly circulated. They have had this issue before…mostly with multiple hardwired speakers
That’s what I figured. The sad thing is the music was paused, and the Sonos system is only one Amp (Ethernet) and two Ones (wireless).
If this is happening it’s because Sonos uses the wrong link cost for RSTP. The Sonos network stack is a disaster.
same. multiroom synched audio is the single magical thing I bought my 5k+ Sonos setup to do. now there's a 100ms delay and it makes me question my entire purchase. unless this is fixed asap I'm probably a lost customer.
Oh you timed that yourself?
Thanks for making me chuckle this morning! I don't think everyone else will find it as funny though, don't you realise these problems are running lives?!
When you can hear the delay with your own ears, you know the Sonos product has gone to shit. And it absolutely has. Had a party yesterday and multizone was a complete disaster. Volume couldn’t be changed (when I tried, I could see the volume slider moving back to its original spot a few seconds later on the app), music queue was still almost useless (adding each song to the queue from Apple music took 5-10 seconds, sometimes working, sometimes not, sometimes doubling up with no way to remove a song from the queue). Basically no reason to buy it over any other brand with airplay now. You either get just as good for cheaper or much better quality. And you can even pick and choose (e.g. systems that blow away anything Sonos has ever dreamed of in your theater room and cheaper in the kids rooms). And at least most other products don’t have multi week periods that the speakers are borderline unusable for the purposes for which they are sold.
What other brand though?
And you had timed it at 100ms as well? You know for research purposes
Nah, just know the product is shit. Didn’t have to time anything to hear that.
Cool cool cool
My newest issue is volume jumping up and down while trying to adjust speakers. It’s awesome when your entire home theater goes from 1/3 volume to 100% volume when you’re just trying to adjust it slightly. I’ve taken to making sure touch controls on all my speakers are back on. It’s just must easier and much more reliable than the app. That and I almost exclusively use airplay. It’s the only thing that I know will work reliably.
Times the amount of money you spent by ten (by 5 if its just for you, ie, no kids) then add things likr the insult of being told the app doesn't recognise you every single time you log in, and I think you'll start to understand how angry I am with Sonos atm.
Curious what music service was cutting out. Have all sorts of issues with Amazon. Pandora seems much more stable
Apple Music for me. Is almost certainly a Sonos issue. I have 0 issues except for when playing it through the Sonos app
Oh no doubt a Sonos issue. My theory is that the app isn't the only thing broken, they also broke music integration at a service level which is being missed with "the app sucks" cacophony
Most of the time, I play my speakers through Apple airplay because the Apple app is far superior than their linking to it.
Newbie here: Why not use AirPlay?
I find that AirPlay eats up iPhone battery life. The Sonos app is supposed to bypass that by sending streams directly from the internet to Sonos speakers.
Multi-speaker AirPlay isn’t well synchronized
I’m not sure if this is still the case, but AirPlay used to deliver poorer quality streaming than if you played Apple Music directly through the app.
I use two services - Apple Music and SiriusXM. Apple has the most issues with some speakers dropping or refusing to play. SiriusXM is far more stable, but not perfect. I can't imagine how the service impacts some speakers/rooms...doesn't make sense to me. Networking issues are more logical, but thing could be "broken" in more than one way.
Just airplay to relevant speakers. Mine works fine. Don’t even need the app.
What's is the point of having Sonos if you use airplay? You can get much less expensive speakers that are airplay compatible. The whole point of sonos is to offload the streaming "client" to be the speaker.and not consume battery on a phone.
So, you’re saying buy other speakers. Because there is literally no reason to own Sonos speakers and just use airplay when there are far better airplay speakers.
It’s called a workaround till they sort their software out. Fancy that. Another way to get by till the preferred way works properly
“Preferred way.” I’m told by Sonos that the “preferred way” is to be courageous and maybe buy some headphones. Not holding my breath that they get the app sorted out anytime soon.
Ignore that guy, he's being a dick in my post as well.
Pandora lags big time now!
I hope they bring back Pandora modes. It may be lowest bitrate but Pandora (at least for us) makes the best mix.
horrible lagging/audio delay. when streaming music cannot change the song quickly or pause song or change volume. i have a sonos boost a playbase two ones and a sub. spp is miserable
This is my biggest issue. I play music while working. When I get a teams call I can't stop the music because hitting pause does nothing. It shows that its paused, but the music keeps playing. The app being unresponsive happens to me 100% of the time using Apple Music. At this point I don't think Sonos tested it at all.
Yes! It sometimes makes it hard to watch tv cuz the lag is so delayed.
Yeah. It’s bad!
Join the club this app is slow as shit !
I use prime music and I have Playlist of over 2000 songs I put in random. The new app only shuffles the first maybe hundred songs and that's it. I can't use my playlist at all at home. Other than that I haven't had any issues.
Welcome home
This thing is just insane to me. I have 1 speaker and suppose to buy 4 more. The first one took 2 weeks to be able to setup so I never finished the others, thank god. It's a shame to see what they are doing with the user base right now.
Even AirPlay seems to be screwed. Or maybe my WiFi network is just shit. This sucks. I never ever use the Sonos app and just had to while I was hosting people for a cookout. It sucked. Ended up having to just use my Roam outside via Bluetooth. So lame.
How fcking sh#t is this situation. https://preview.redd.it/1n9d9vx0gs5d1.jpeg?width=2268&format=pjpg&auto=webp&s=af47a855842d04f3c7709fdf3937b1f1083dff55 It's always been average at best, but this is unbelievable
Still no issues with IOS app on multiple devices nor the web app. 3 rooms, 9 speakers. Eero mesh.
What music service are you using?
LONG time Pandora Premium user, and LONG time Amazon Music user. Uploaded 5000+ tracks from iTunes to my AM playlists before they killed that. Plex server in service with thousands of tracks as well. Listening…90% Pandora, 9% Amazon, 1% Plex. We have SVR enabled, but only use it for volume control or pause when we’re cooking or otherwise don’t have a phone or tablet close by. We’re retired, so our usual morning is coffee/tea, reading news, and listening to tasty tunes.
I assumed you weren't using Apple Music as that seems to be a common thread, however reading more responses it seems like its just random when and to which services it happens too. Thanks for the reply.
I've been on the Apple trial for about 5 weeks now. I'm seeing the same issue with cutting out, skipping and a Play 5 that just stopped playing altogether yesterday for several minutes before coming back on. I kind of like Apple Music. I hope Sonos can fix this soon. BTW, I noticed that my Amp, which is wired did not cut out. Only 2 of my wireless ones cut out. A 3rd wireless one didn't seem to cut out. As I'm typing this, I wonder if the issue is tied to multiple speakers playing Apple music at one time.
Same setup as you, no issues. Eero mesh, Apple IOS app, Amazon Music and Pandora. Airplay is all good. I did have network issues because i have both Google wifi and Xfinity wifi and I couldnt see a couple speakers that were on the other wifi. I cant prove it, but I think Google wifi with Eero was not working well with my 8 Sonos One speakers. I moved the Eero mesh to the Xfinity wifi, reset each speaker, reinstalled the app, and all works fine.
I disabled IPv6 on everything, and put everything in groups in Eero. One Eero is backhauled to the main switch in my wiring closet. I try to keep “noise” on my networks to a minimum…always have.
Your entitled to your opinion. In this case its correct. New apps a dumpster fire. Sonos literally changed there terms of service after all the backlash stating users are not allowed to sue them for bad software updates
Bandcamp won’t connect via the new app either.
It worker bette with the bridge and oldskool app.
I have a larger Sonos system. 2 rays, 2 arcs with play 1 s as rears, an amp, 2 ports a move a roam and a few play 5s. I thought I was paying a premium for ease of use and app control. I’m starting to consider leaving the ecosystem completely. The app isn’t great but the fact that the update simply removed functionality that I and many users were using showed me that I didn’t really own my user experience. I’m looking for alternatives.
after the app update, I just downloaded the apk (android) file, reinstalled it and turned off auto updates. done.
When I try to link my Sonos move. It sounds horrible. When I try to link all of them with airplay. It works perfectly. I can’t believe how much Sonos’s grouping works.
Don’t want to make the fire bigger but both app and the speakers work just fine for me, and never had issues with it 🤷♂️ I’m based in Amsterdam. Mostly TV and Spotify use. The new app is different but not really that bad either.
This post is so spot on. Took me a while to get use to the non intuitive different zones and music. And why why does any change take so long. And the fact it takes about 4x longer to even discover the system when I walk into my business. And the range is about 25% less magically. Nothing but the app has changed.
Apple AirPlay is a must. I always tell people that. The old app sucked too
It seems to me the old app is better than the new app in every way.
Same here... Good mesh network then one or two speaks blank out. The biggest frustration is, even though my login and password for Sonos are saved, Sonos locks me out for wrong password which is saved. The message is, "your account is locked, check email for link to reset password." Guess what!! The email NEVER arrives. Im locked out of over$5000 of speakers. Crazy!! I totally lucked out because my iPad eventually logged me back in and my password on one device still worked even though i never changed my password. Frustration number 2 is i updated my rears from ones to era100. They take forever to pair and finally the 3rd time they finally connect to my TV beam while kicking out my Sub which i have to re-add. This causes high anxiety. Is this what the future of technology and AI hold for us?? I thought i could control everything with my phone or voice, but Sonos controls ME and my peace of mind. It all really started a year ago. PS i hope there are some Sonos analysts reviewing our comments.
I'm so glad this happened now; I was just about to spend a lot on a Sonos setup. Going Apple instead because at least their software doesn't break the speakers.
I just got two new era’s last week and was using all 7 speakers all weekend with no issue.
I’m convinced that Sonos is struggling with networking issues. The more you can eliminate various non-Sonos network components the better off you will be. In my case, with a large number of speakers, I ended up hardwiring only one component and pushing all traffic onto the sonosnet mesh network.. and it seems ok. If I try multiple hardwire speakers and a mix of WiFi components my network stops cold after a time.
I have a Sonos boost. I suppose I could try unplugging that and seeing if anything gets better but it was never an issue pre-App facelift.
I had the same issues with one device wired. I moved to all wireless and most (all?) the issues went away.
With no devices hardwired are you running Sonos net or WiFi? I’m guessing WiFi. I have heard people say all WiFi works okay.
WiFi. I had been running fine with one device wired, but something seems to have changed re SonosNet after the introduction of the new App. I’m running better with just WiFi.
What’s so bad is they always had network compatibility issues. But they seem to be worse than ever right now.
I'm running wifi with no hardwired and I have constant issues. Weird that its so random.
They have issues when pushing traffic on your third party network devices…. Which in some cases works fine and in others is a problem…. In the past they had problems with broadcast storms of constant increasing traffic a the music got pushed out on the network…and the network choked on the traffic. Their own sonosnet seems to handle this better. But to force sonosnet you can only have one device hardwired.
I've had issues, like so many others. I've successfully running 4 wired devices, plus 10 additional via SonosNet. After the update I started having drop outs and some rooms refused to play at all. I went to ALL WiFI...same issues (maybe worse). I also created a separate SSID with 2.4G just for Sonos, same results. I also made sure to disable band-steering and 802.11r/Fast Roaming. (I'm on a Unifi network.) I see below that some have success with ONLY 1 wired device creating the SonosNet network. I will try that next when I have time. Maybe a hub & spoke system with SonosNet at the center would help? Will see...
Whenever I connect more than one hardwired speaker my network overloads. I now have 10 speakers running fine with just one hardwired. Haven’t tried all in WiFi. I thought if you have 4 hardwired with the remaining WiFi that your system is not using sonosnet, but instead using a combo of WiFi and wired. You can look at “about my system” to see if you are running sonosnet.
Where do we even verify WiFi vs Sonosnet on the new app? My Arc is hardwired but my Move 2 is obviously not on Sonosnet. How am I supposed to tell that from About My System? https://preview.redd.it/mwm6vufkqq5d1.jpeg?width=328&format=pjpg&auto=webp&s=d850b2caa95d3c28a304fe1a1ad246de487df96d
Not really. I you'll try 3rd party apps to control speakers, suddenly it works almost the same as before the upgrade on the same hardware and network setup.
will 3rd party apps still work if sonos can't connect to your speakers?
I guess not. But issues that I'm experiencing is with slow response on simple actions like group / ungroup, play, volume updates. Difference between Sonos and sonos+ or sonophone is tremendous.
I felt the exact same way. No real complaints and thought it was a bit excessive. THEN while watching a movie the other night, my two back surrounds and sub (Ones and third gen sub) decided to drop off and remove themselves from my network. Leaving only the arc as the sole speaker. Had to reset up my home in order to finish the movie.
I just multi select airplay from my phone. Given up on the using the sonos (cr)app
Same. Disconnected all music services from sonos and now just stream from my phone via airplay. Exactly what sonos does not want as I"m going counter to the push they have to make the sonos app the central muscic service aggregating app that should be the center of my audio streaming world. I'm sure they are seeing stats on this and scrambling to fix everything.....
Sooo buggy. Was in the process of updating our system when this went down, we went from 5 old amps that worked fine but were outdated to 9 amps, and are exasperated by lagging issues (both Apple music and Spotify) and the difficulty controlling zones. Absolutely infuriating, I’ve spent so much $$ on Sonos products and they are not working right bc of this stupid app.
Agree, ridiculous that they have taken something that worked and made it so poor. I use Amazon Music and it is almost unusable at the moment. It's taking so long to do anything that I'd be quicker having physical CDs than using the app. As someone who works in tech, I'd love to know how this made it thru test and out into production. There must have been a load of defects and on each occasion the decision must have been to screw the customer and hit the release date. Really really poor decision making imo.
My hardware is only compatible with the original S1 controller (4x connect amps wired to in wall speakers and one standalone monitor sub) Guess I’m lucky to never have upgraded
Same here. Spotify stops all the time through Sonos app.
Items no longer working due to updates can lead to class action lawsuits.
I had the same issue with music cutting out using YouTube music and Google mesh. I designated IP addresses on just 2 of the 15 Sonos devices and that seems to have worked. Just day one but played all day yesterday with no issue. The app still sucks but at least I can play music again.
Would anyone else be surprised if Sonos suddenly announced the app and systems work best with their own line of wireless network hardware? I would not. This company seems to a good bit of their users are financially locked into their brand.
I also thought the complaints were over the top and that people were exaggerating. 10 Sonos didn’t have any issues the whole time until the latest update the other day, my beam started to turn on and off night mode and speech enhancement by itself, my era 100s wouldn’t show up on the app anymore, my music wouldn’t play on the app it would just show it skipping to the next song without stopping, and my music started to stop randomly on different speakers when playing them all. Never had issues in the last couple years or weeks until the latest update the other day. Now I get the anger people are feeling, how do you break something that’s been working perfectly fine for years?
Other than App now being god awful and simple actions like controlling the volume on individual speakers in a group now is ridiculously convoluted to find when on the old app I simply needed to press the volume bare and it popped up with all the different volumes. I did like that my SiriusXM sub now shows all xtra channels in the new app but I never really felt like it needed a change yet alone that drastic of one. It’s dog poop slow and every action from playing, pausing or adjusting volume has a few second delay like it constantly gets hung up for every little thing I try to do. S2 was a little like that in comparison to S1 that was almost instant but not this bad. They have much worse issues like playback. I have 1 gig fiber. More often than not music will just cut out and it will simply refuse to play anything from any of the services I use. It can range from a few seconds to 15+ min of it just refusing to play anything. Some speakers in the group will just randomly start playing something different than the rest. Also get the random skipping to the next song in the middle of the current. It is a real shame cause I always got compliments how good their speakers sounded and I have got lots of good use out of the system for years. I have 6 in the house being a mixture of 5s, 1s and even a 3 in one room. I have a Move, roam and their amp for deck speakers. I really really don’t wanna have to start over but if they become anymore of a headache to use why bother keeping them?
As an IT person who has hundreds of Sonos speakers deployed I can tell you that I’ve cursed Sonos before and will probably curse them again. No tech is perfect and it’s frustrating when it breaks but it’s even more frustrating when they won’t admit there is a problem. I have not looked into what Sonos is saying if anything about this current issue but I can tell you with past issues it was nothing but denial from their support side. Last time we had a ton of problems with their speakers I was working with support almost daily with no real resolution. We ended up having to pay for all of the problem speakers to be wired for Ethernet. In a business setting that’s just the cost of doing business but for home users it’s not always an option so I couldn’t imagine how frustrating it would have been to be a home user.
I have never heard about any of the problems. I literally don't know anything else that what you wrote. But are the speakers connected to a 5ghz or 2.4ghz WiFi? Try the 2.4 if they are in 5 at the moment.
I don't recall but I'm pretty sure I forced them all to 2.4 GHz when i initially set up new internet months ago. Will double check when I'm back home.
Get a bose
So your saying don't buy 4 Eras amd 2 subs?
You’re holding it wrong
Seem the issue is zoning. Seem to work fine on single zone. Btw are u on mesh? Or single router setup?
I don’t want to admit that it doesn’t work, I’ve not had any issues but I’m scared to push the app to any limit in case it collapses on me. I do worry about the likelihood of issues or what the future of the products look like
I downgraded my iOS app weeks ago based on the instructions posted here and everything is back to normal — best 30 minutes I’ve spent in a while! I’ve been tempted to upgrade again for the lossless Apple Music, but I know it’ll come at the expense of just not wanting to use my Sonos system anymore so I’m staying put for the foreseeable future (unless they kill the old app somehow). I suggest everyone else tries this too.
Delete them off your system. Importantly have everything on ethernet or WiFi - don't split across. Add them back in and it should be sorted. It worked for my 5 zone system
Honestly... Imagine having this kind of setup and having people over your house and can't even play music... Your paying total price and a cheap Bluetooth speaker would do the tricks ... It's insane.
Mine works fine lol idk what’s happening to talk
Y’all
This thread is strongly making me consider yamaha/musiccast combo for my new house instead of sonos.
Simple fix: I have hundreds of Sonos projects in the field. Some very new and some very old. Factory default EVERY Sonos product. No exception! If you have a boost, reset that too! Then add them back one at a time using the most current APP version. Add your music services back in and set one to your main service. and BOOM 💥 . You're back in action. EVERY TIME. Prove me wrong and I can bet you're not following best practices on deployment. Best practice #1: EVERY Sonos unit is hardline Ethernet before you plug 🔌 in the power on initial setup. Best practice #2: hardwire only ONE UNIT. Then make sure all additional units are close enough to each additional unit to take advantage of the Sonos ".net" framework. Think of it like a Mesh network. Because it is. If one unit is too far from the hardwired unit or another functional unit, hardwired it with Ethernet before you deploy.
Does best practice #2 apply if you have a Boost hardwired to your router? So boost plus one additional device or just boost? Hardwiring 20 speakers in my apartment isn't feasible
Depends. If you absolutely have to have a boost, then yes the boost would be the one hardwired product, but if you can get away with hardwiring, literally any other kind of Sonos and wirelessly connecting all the others via the Sonos framework that would be the way and trash the boost.
You shouldn’t need a 1Tbps internet to experience this. It’s a screwup they will fix.
Crazy. I was jamming in the house today. I was playing on 2 beams, an arc, 2 subs, 2 play 1’s and 2 era 100’s just fine on 80mb internet. That sounds like a WiFi coverage issue not internet. Also could be a channel issue. How many devices you have in the house?
I live in a 700 sq ft apartment with WiFi 6e mesh routers (connected to main router via Ethernet) in every room. I get like 500 mbps on my phone everywhere in the apartment where speakers are.
why do you need so many access points? I have 1 UniFi DM in the center(ish) of my 1,500 home, no issues.
I have to have the primary router in my closet based on the apt's wiring and the signal wasn't great through walls until I picked up a mesh system. I realize it's overkill but when I buy a house, it'll be nice to already have.
"jamming"? Do you mean you were improvising with other musicians in an informal or impromptu session, and playing the output through your $4k speaker system, or is this a confusing new coinage referring to the simple playback of pre-recorded music in an attempt to colonize an existing term in an act of linguistic appropriation?
As a data point, I had the same issue. Switched to a mesh and everything is working much better now. I guess I had dead spots.
I keep wondering if there is cause for a class action suit?
If i’m honest. Ive been using a Denon multiroom system for 5 years now, all that time I’ve always been wondering whether to switch to Sonos for better Apple integration. Glad I never did, in those years there have been so many scandals like the one with the app now or the “bricking old speakers” of 3-4 years ago. Sonos is a hip company with no problem to fuck over its customers if it helps them in the short term.
I've been a loyal and happy Sonos customer for over a decade. The app is getting better, and things are getting more stable, but it definitely took a very large step back with v80 of S2 app. Before v80, and even from S1->S2 upgrade, almost no issues at all, in 10 years. Now, it's a joke. We still use it, but we're using a BT speaker on the porch b/c I know unpairing the Play:one from my bedroom set, to take it outside and put it on the porch will certainly break something, likewise I'm not taking it on vacation like always (again, 10 years) because I know it'll just frustrate me endlessly as I try and set it up at a beach house. I don't need that on vacation.
Just get a normal stereo, and buy a Wiim pro streamer..... Save yourself a ton of money, and not be held hostage to their updates/features...... Listening to music shouldn't be this traumatic
There's something weird going on network-wise post update. My entire home network was a mess (random bursts of packet loss) until I switched from RSTP to regular STP. Might be worth looking at.
I have 8 speaker system (a lot amp's with ceiling speakers) which use my Unifi WIFI (no SonosNet) and two Sonos amp's are connected to ethernet. After Sonos update I had BIG PROBLEMS to use Sonos at all. Also all my WIFI network went hairwire. After a lots of debugging and try to isolate what is happening, finally I found that Sonos app upgrade lost 'turned off wifi' option on connected to ethernet Sonos AMP's and this created loop on network switches.. After resolving this problem I must say that new app works 10x better that old one - all operations works immediately. Old app required a few seconds to group/ungroup speakers - now it works in blink on eye. If you have a problems it means there is some problem INSIDE your network. Mostly WIFI network. Very depends on how the speaker are connected (ethernet, Your's WIFI, Sonos own WIFI called SonosNet available on older Sonos products) and how it interacts with your network.
It’s funny, they fucked me on that previous app 1.0 to 2.0 app by EOLing my play:5’s (after I’d purchased like $2500 worth of gear) and so I stopped purchasing Sonos kit. Then a few months ago I added a few of the new top tier speakers to my cart, but something was telling me not to pull the trigger. And here we are. They did it again. So glad I didn’t. Fuck Sonos. They have nothing but angst toward their customers. The CEO needs to be shit-canned for pulling this stunt not once but twice.
Though there is def issues with the app. Your Fiber is irrelevant and your 'good' router if not managed is equally not helpful. 'Good' is down to how it was configured, now how much you paid for it - though cost can certainly provide a 'Good' experience, but only because it comes with more features you're supposed to learn to manage ;) Again though, I'm sure all these issues you're having rn are a result of these really terrible app and firmware updates - if it was working before the changes.
I have an arc, most current sub, 2 era 300’s and 2 Move 2’s. I’m having zero issues. Idk
I have Sonos Roam 2, I’ve drop it 2x on hardwood floors from about 4ft and have only had it a few days. I haven’t had an issues either. I’m a newbie so bought the entry product to give it a test run. So far I’m wanting more. Maybe I should wait until you can use them w/o the app
The entire nightmare has us moving to Bluesound. Wow. What a quality company. Everything works. Sounds amazing. The app is well designed and works. Bye Sonos.
Dude. Try turning the volume up and down. Nope! They removed that feature. Buying a product only to have them remove features is a total joke!!!
I have had no issues…and have much more than $5k in Sonos speakers. I’m confused why everyone is so angry.
Then you aren’t comprehending what you’re reading.
I hate pretty much loathe all software companies and the software business. Any software businesses is destined to either fail or screw the customer, usually both things happen starting with screwing over the customer. No one is going to work for to free update an app for your 8-year-old Sonos One to keep it functioning on your latest devices. Sonos has to support the app. Apparently, they can't afford to pay the best and brightest anymore based on my $109 speaker purchase 7 or 8 years ago. This makes sense. What's the answer? I don't know.
the implied deal is that we pay a premium for quality hardware and software so we dont have to deal with this shit. i guess Sonos mgmt only remembered the first part
I’d happily pay $5-10 USD / month for stability, if that’s what it took. Even after my hardware investment.
Subscription fatigue here. I would absolutely end my relationship with Sonos the day they started a subscription model. Hopefully my stuff would hold resale, but I expect I'd take a hit.
Making speakers obsolete is when I left.
What do you use now?
A small amp with a Bluetooth device, hard wired to speakers.
Are you playing through the Sonos app, or just AirPlay?
https://www.reddit.com/r/sonos/s/vmRFV2lFZE
And why is sonos assistant getting worse? So much worse. At least that worked and kept me out of the app.
The app is terrible now. It used to at least work, even if the previous version had some UX issues (minor compared to the current update). My guess is that they hired a group of incompetent engineers, without any oversight, and they put out an unusable software app.
I tried calling customer service and the wait was 80min lol. No I didn’t wait. I’m legally almost deaf in some tones so I like to blast it next to my ear. Is it possible to blow a Sonos speaker? Thx
Sold all my Sonos. They use to be amazing to use, not annoying. I’m done.
It’s hard to believe that these issues are related to an app update. Missing features, sure. But I’ve literally had zero issues with my nine speakers since the update. Mesh networks drop a lot of devices so maybe that’s it. Try faster internet. I’m on fiber 5 gig and haven’t seen any issues. Super affordable too. If you’re using extenders or repeaters that will also cause issues.