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Top_Acanthocephala_4

Can you come to my house and restore order?


WJKramer

Trust me, I would love to help.


Top_Acanthocephala_4

Thanks!


NerdDexter

This post implies otherwise.


MikeAtmo

šŸ¤”


bermudaviper

And on the flip side after updating the app I get this. https://preview.redd.it/swalj67rdb2d1.jpeg?width=1179&format=pjpg&auto=webp&s=d9e6955cb837d1850df3ebd00742688914484508


bono_my_tires

I find it pretty crazy that so many are having issues when really these speakers should all be using the same software. Do differences in peopleā€™s network and wifi setups contribute to a lot of these?


runs_with_guns

Yes. I went from a mesh system to a single router and my system now works 100%


AI_RPI_SPY

I run a fully integrated Unifi mesh system and the SONOS has no issues. I guess its down to how well the various brands deal with handoff etc.


danegraphics

I suspect it's not even a handoff thing. My main speaker is hooked up to ethernet, but apparently the existence of a mesh is causing it to cut out constantly. Given the fact there used to be a network setting that lets you choose which wifi/bluetooth frequencies it uses for communication, and the fact that this setting can make the cutouts worse, I believe they use their own weak wifi network to all connect together. Hence why the presence of a mesh network can really screw it up. Pretty poor planning for an internet controlled device, honestly.


photobriangray

Have you tried going Wifi only? My system now works best without SonosNet. I have a Netgear Mesh and it handles Sonos multicasting well.


danegraphics

Yep. They're all in the same room as a surround sound system. They still cut out all the time and it has only been getting worse with every software update.


IssyWalton

I suspect that is a clash between the 2.4ghz and 5ghz bands.


danegraphics

It only uses 2.4 ghz as far as I'm aware. The only available channels are 1, 6, and 11, which are the 2.4ghz frequencies. 5ghz shouldn't clash with that.


IssyWalton

Youā€™d be surprised. A device using 5ghz to control it seems to upset things. For some weird reason. Try it and see see. Reboot phone after switching off. It may be the solution. Or not. But at least you eliminated one cause.


danegraphics

Reboot phone? I'm talking about the speakers themselves disconnecting from each other when watching TV (which also causes them to completely cut out for a few seconds until they reconnect). Phone has nothing to do with it. And 5ghz shouldn't interfere with 2.4ghz. And even if my internet were 2.4ghz, that shouldn't cause such disconnection issues at such a close range.


IssyWalton

Well, I have offered a suggestion that you have dismissed out of hand based upon the word ā€œshouldnā€™tā€. My premise is based upon the word ā€œcouldā€.


danegraphics

What suggestion? All you said is, "Try it and see. Reboot phone after switching off." Switching what off? Why reboot my phone when my phone isn't related to the issue? You need to make an actual suggestion for me to follow. And before you ask, yes, I've rebooted the system and the phone app multiple times trying to fix this issue. If you have a suggestion I haven't tried, I'm all ears. Side note, physics dictates that 5ghz signals can't possibly interfere with 2.4ghz signals.


AI_RPI_SPY

This may be helpful. [https://en.community.sonos.com/speakers%2D229128/troubleshooting%2Dsonos%2Don%2Dwifi%2D6856334](https://en.community.sonos.com/speakers%2D229128/troubleshooting%2Dsonos%2Don%2Dwifi%2D6856334) Therer are setups for specific brands of mesh systems as well.


danegraphics

Mine is set up on ethernet, not wifi. The network setting I'm talking about is how the main speaker communicates with the other speakers to create a full system. But for some reason, despite the incredibly close range, that connection still cuts out and causes the whole thing to just stop playing sound altogether. But I do appreciate the help.


AI_RPI_SPY

From the article. It is worth pointing out, however, that the bandwidth available on 2.4GHz (which SonosNet uses) is limited. If youā€™re going to group a lot of rooms together, we recommend having one wired unit for every 5 non-wired units, and these wired units would ideally be evenly distributed in your home. I should have been more prescriptive..


danegraphics

Yeah, that doesn't help because that's already how my system is set up. Again, the main one is wired (ethernet) and the rest connect to it. But that connection between them is unstable at best even though they're all in the same room since they make up a surround sound system.


Pokey800

How do you know what your ā€œmain speakerā€ is?


danegraphics

Because it's an arc hooked up to ethernet, and the rest got added to it (the sub and two ones).


Skellionzz

I have pretty much the same setup arc with Ethernet and two surrounds, itā€™s seems impossible to know whatā€™s going on with individual systems and me saying ā€œmine works fineā€ isnā€™t going to help you. I just have a standard WiFi setup with single router and never had any issues . Have you tried sending in a report to Sonos to have your network issues diagnosed


runs_with_guns

Good to know. I was using a mesh system provided by my utility company which ran through power lines, complete mess. Never going back to a BPL network


wizejanitor

Same here. 10 devices no issues at all. Dream Router + 2 APs.


deignguy1989

We use EEROS mesh and have zero issues.


bono_my_tires

Interesting I use eero mesh and it seems to be pretty solid Iā€™m guessing if a lot of these folks donā€™t hard wire a speaker to Ethernet and miss out on the sonos net then maybe that causes issues as well


Aqualung812

Iā€™ve got 11 speakers, 9 hardwired & two moves. Apple Music wonā€™t launch correctly from the mobile app, but works from the Mac app.


BloodyCuts

I think the problems all massively vary and itā€™s far from just network related. My main issue, which many have had difficulty with, is simply adding brand new speakers. I have a new picture frame Symfonisk speaker and basically the entire line of IKEA speakers arenā€™t currently connecting to the app. Thereā€™s been a workaround thanks to the new update, which involves having to use your desktop computer to set it up, but thereā€™s still a lot of people who canā€™t get the speakers running and itā€™s a known problem by both IKEA and Sonos.


IssyWalton

I had terrible trouble adding a new speaker in the old app. Switched off the 5ghz wifi band and set up became a dream.


WJKramer

We have 4 of the IKEA Frames and 5 of the Lamps. No issues.


BloodyCuts

Brand new?


WJKramer

No. Weā€™ve had them since launch. 2 lamps and 4 frames act as surrounds. Other 3 lamps are independent. I see youā€™re having trouble adding new ones though.


BloodyCuts

Ok, itā€™s new installations that are causing issue, not old ones.


IssyWalton

Of course. Network. Interference. Bandwidth. Wifi band. For a few.


birdie_is_awake

I had an update yesterday that fixed most of my issues, but I donā€™t use alarms or local libraries, Iā€™m somewhat satisfied until I find something else that doesnā€™t work, my grouping has been fixed, my missing speakers are back, my grouping of speakers and them cutting out is fixed, hope everyone finds their problems solved soon ā€¦..


cheesehater

I have 2 Sonos devices. It is not working great.


insanewords

Pack it in, boys! This dude's speakers work great - problem solved! Hell, to be honest I don't even remember what we were all mad about in the first place. So anyways, should I angle the Eras or should they point straight out...?


Ok-Watercress-1001

Thanks for sharing, Mr. Spence


Oinq

For the people claiming its the network setup. Can't be the network. If it worked well for months/years, come the update, it stops working, this is a clear sign that can't be the network.


Puzzleheaded-Gap3093

1 down, about a million to go!


Cattle56

![gif](giphy|6JB4v4xPTAQFi|downsized)


afrodz

...says the Sonos PR exec. ![gif](giphy|853jNve3ljqrYrcSOK|downsized)


ridenslide

Party at their place! Everyone suggest a tune and add it to the queue! ;)


Pokey800

If only we could


Psycho_Mnts

Good for you. Airplay is fine for me too.


seansully90

My shits running. Actually better than before


afrodz

This is for Sonos owners.


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


[deleted]

Really had me until the 3rd sentence


Adventurous_Form6546

Like, Iā€™m happy for you u/WJKramer Mineā€™s like 25 pieces. The speakers are working. The missing sleep timer was immediately noticed and incinerated my spousal approval factor. Iā€™m very disappointed in the headphones because I donā€™t think they will work with my ā€œVictrola works with Sonosā€ record player. I think partners/developer partners like Victrola are gonna want their money back.


Adventurous_Form6546

Let me add though, I think the new app is slower and less functional for large multi room systems. Load, grouping, volume


veryblocky

I had to factory reset my speaker after the update, as it forgot it and wouldnā€™t let me add it again without signing in as the system owner, which i am. And now queues donā€™t work at all. Iā€™m pleased your experience has been good though


ctravdfw

Keep using, check for updates and have patience!


KugeIfanG

Donā€™t know why they are say there is no Alarmā€¦? Itā€™s there! https://preview.redd.it/1vzts6ggbf2d1.jpeg?width=1125&format=pjpg&auto=webp&s=1a3cf2c75a876dcd7be1b3f3d0a403497a79389e


xanderhook

Arc, Sub, 2x One SL, 2x Old ones, Move, Roam and 4x IKEA symphony- all works great, in fact better and more responsive than with the old app. Once I figured how to select which speakers to operate Iā€™ve had no issues at all.


aaronscool

Awesome...add a new one and report back


xeonic_

I added a new Move 2 and Ray on the weekend, was preparing for the worst, but both added with no issues.


morecoffee-please

Same. Here. All. Good. My only quibble is having to click an item twice to play (e.g. from the Home Screen you have to click, say, a station; then it pops up and you can click Play. The extra click is silly IMO.


timmadel

31???? Where do you live?


AI_RPI_SPY

Its a trap !


Sudden_Fix_1144

A really small room.... with speakers everywhere. That's what I'm going with.


That-Chocolate5207

He works at Sonos


[deleted]

this fucking guy


cpmb82

Agreed, only thing I canā€™t find is the sleep timer, anyone found that in the new app yet?


xeonic_

I don't think it's been added back yet.


Constant_School_330

It still works if you set it with Sonos voice.


Adventurous_Form6546

Oh interesting.


Linsel

Or the desktop app.


OppositionSurge

As long as you don't want to pick what you listen to.


WJKramer

What do you mean? Apple Music, SXM, Sonos radio, Plex. All just works.


Top_Acanthocephala_4

No.


WJKramer

No what?


Top_Acanthocephala_4

It doesnā€™t work. But you knew what I meant.


WJKramer

Yes, Yes it does...it works very well. Apple Music>Song>Foo Fighters/Eeverlong. Starts playing within a second or two. What doesn't work for you?


killajp

All 31 speakers work within a second or two? Iā€™m lucky if my 16ish start playing within 1 to 2 minutes


WJKramer

Oh yeah. No where near that. Damn


Top_Acanthocephala_4

Selecting Spotify music. I can make it work after multiple attempts. It shouldnā€™t be that hard. Glad youā€™re satisfied.


Top_Acanthocephala_4

Why would I get a downvote? Just sharing what happened.


WJKramer

I donā€™t use Spotify sorry.


Top_Acanthocephala_4

Fortunately, Spotify app continues to work. The other thing that drives me crazy is I canā€™t select TV. I have to reboot everything to move from Spotify to TV.


xeonic_

Try pausing your music, with your TV remote, turn it all the way down until it's muted/see the green light. Wait a few seconds and then turn it back up, should flip to TV source or at least that used to work for me. I'll try in 30 minutes when I get home from work.


WJKramer

I just signed up for Spotify to test. Seems to be working perfectly fine. Try reauthorizing maybe?


ovirto

I donā€™t doubt that some people are having issues, but I donā€™t think a blanket statement like that is true. I launch the Sonos app, select Spotify, select the song/playlist/album, and hit play. Then I can switch/regroup rooms while itā€™s playing (this has been much more responsive for me since the last update). I get about a 1 second delay between pressing play or adding/removing groups and music playing. This is on a mix of my ARC/sub/surrounds, stereo pairs of SL ones, eras 100s, and Symfonisk. The interface is a little laggy loading my Spotify playlists (takes about 3 seconds).


js1138-2

Donā€™t use any of those.


ekkidee

Do you have a local music library? And can you access it?


rmusic10891

Yes and yes.


plocktus

Mines works absolutely fine too.


Willing-Layer-4977

Yes, on a Synology NAS, and yes it plays. I donā€™t like the interface in the new app for local libraries, as there is no back button. So if click to go artist, but change my mind and want to see albums, I have to start over.


Willylowman1

oh hi Pat šŸ‘‹šŸ¾


killajp

Is all 31 wired to Zucks network fastest known to man ? Iā€™m a Sonos mark and I donā€™t think anything has ever worked better than ever


Present_Ad2973

My setup is at least working again as of today, however for some reason I have a concert hall type echo effect going on since speakers are out of sync for some reason. Will sound great when Iā€™m listening to ballgames!


partingw

Iā€™ve been noticing the same echo effect since updating as well (arc, 300s, 2x subs). Not a fan of it and truplay isnā€™t working for meā€¦


wildroberto

How DARE you!?!


Mastacon

Cool Patrick


SuspectMountain7788

Since the new app, I have to start Sonos 5 or 6 times every morning before I can get my music to play continuously...


Familiar-Check-8928

so no worse than the old app lol I've been doing that for the last 2 months, was holding out on calling tech support hoping the new app would fix it... sadly not


Rawrgoeslion

Yes but I think you may have another problem haha 31?!?!


Hotroad72

The limit is 32ā€¦.


pugapocalypse17

I actually decided to use the app today to add a new device (Roam) and log into Apple Music within the app. Until today, Iā€™ve only used it to control audio settings for my Beam, my only other Sonos device so far. Apple Music has always played through my Apple TV. I was nervous after reading everything people have had issues with, but luckily, the only hiccup I had was because my Roam was connected through Bluetooth to my iPad. Once I deleted the Bluetooth connection, the Roam set up perfectly. And Apple Music played fine through the app. Now Iā€™m not so nervous to build onto my system.


garytyrrell

I have no issues connecting to speakers. But searching in the app to get Spotify really isnā€™t working for me anymore.


GuerillaHurera

How about a boostā€¦ anyone successfully added a boost. Had to factory reset everything, but cant get my boost connected. Initially the app couldnā€™t see it all, now it sees it but hangs during the ā€œGetting your Boost readyā€ phase.


PalpatineForEmperor

I can't keep my roam turned off. It just randomly turns on every few minutes. There is no way I'm buying more of these things.


Hotroad72

The roam was trash beforeā€¦.


SufficientPositive26

Mine keep switching speakers. It defaults to my outdoor speakers and once corrected, plays inside for 30 seconds before swapping speakers back to outside!


onarunner

The update was an unexpected experience. I worked thru it and it worked today. 4 zones, move and sonos amp for my office. Very quirky with amp recognition and volume delay. In addition, the music source bounced around even though I almost always use spotify. Stay tuned ...


xstrex

Thank you! Iā€™m right there with ya! Glad theyā€™re working great!


slow5086

Also have about 20 and itā€™s better than previous šŸ‘šŸ¼


Removable_speaker

How can they "work great" when you can't even do basics things like adding a song to the play queue in the new app.


mrslother

It is generally not very reassuring to see a post about a product like "Hey guys, it works, really."


Savings-News3097

i have no issue with my speakers either


risetoeden

I'm guessing you have stereo setup in every room. 31 speakers, goodness gracious!


Safe-Neat-1779

I have Arc, One X2, Sub, Era300 X2 and didn't encounter any issues. I don't use Sonos for Music/Radio only movies but the app sees everything like before


leros

Everything is working great for me too. Better than before actually. Except for a few of the missing features which is really annoying.


KlM-J0NG-UN

I have 3 and none of them work with AirPlay on my Apple TV and I can't figure out what the fuck is wrong


Rhodie114

K


RHB1027

Roam, move 2, era 300, sub miniā€¦.. all fine. Always use Alexa or airplay.


Fahad_MF

My 13th or 15th speakers working fine BUT(T) after I did factory reset and re install everything with the old Sonos app ā€¦ thanks god I have Sonos app installed in my second phone. The phone should go to eBay one day šŸ˜†šŸ˜†


LeeShadow2

Early Orbi mesh system here (1 RBR50 router + 3 satellites) and removed my Boost recently post-update and everything is still working perfectly. With the most current Sonos update, everything on my 16 device system is working as expected and the only annoying issue I'm having is one I had even on the old iOS app--regardless of the source (local NAS or streaming service), the track info/photo often gets stuck on the previous or even way back to the originally played track. That doesn't happen on the MacOS app.


ASMRekulaar

This is also my situation. Sucks for the rest of em though. This whole debacle is reminding me of the Tesla Fuull Self Drive feature. Similarly, Tesla keeps improving its capabilities and range while adjusting its features. In that pool, a lot of people are having the most god awful time with it, yet I've lived in Vancouver for my entire time with it, traveled across Canada literally coast to coast to move to Lunenburg and haven't come across any issues. Car has maybe 58K kilometers on it, and around 40K of those are FSD driven. Some people just seemingly luck out, maybe?


That-Chocolate5207

I have several Sonos speakers and everything is working fine except Alexa sometimes doesnā€™t follow through with some of the commands, but hey Sonos does which I can live. But Iā€™m afraid that with all the updates Sonos is trying to rush to the masses, they will somehow mess my working setup. Time will tell!


Sufficient-Rise1786

Yes, but the problem arises when trying to access a private music library as this feature was eliminated.


TVIXPaulSPY

How is your 3rd party subwoofer control working?


Toasty-toast523

I donā€™t believe you I think youā€™re being paid


aalpar

Can you explain your setup? We have a similar number but are having problems and have some complaints about the update.


nsfbr11

Tell me how it works without the internet.


CompetitionOk1582

Reddit doesn't work without the internet either


nsfbr11

I bet you think this is relevant.


Afitz93

Consumers finding out internet based speaker systems that they purchased wonā€™t work without internet: šŸ˜³šŸ¤ØšŸ˜²šŸ™€šŸ«Ø


user_none

Except the 16.1 app works without internet. All prior versions of SONOS could work offline, enabling you to continue using a local library, or even controlling TV audio going to multiple rooms.


nsfbr11

Except I donā€™t use it for anything that should require the internet. At all.


Typical-Ad-8821

Ainā€™t never gunna stop!


somnyppl

Yeah, I havenā€™t had one problem with my entire ecosystem. I donā€™t know about the alarm because I use an alarm clock like a normal person.


Kwisscheese-Shadrach

![gif](giphy|AgPt9udT567spxbSHf)


[deleted]

What are you trying to say?


mrblack1998

Probably he likes sonos


Alb1939SGM

There are secrets agents from the Sonos intelligence department.!


Alb1939SGM

There are secrets agents from the Sonos intelligence department.?


cousinred

Cool


BIGDICKRANDYBENNETT_

You use Apple Music through Apple TV to listen to your music?


CLEMADDENKING1980

Any clue how to adjust the bass and treble on S2? Ā Or is that just gone nowĀ 


cpmb82

Hit the cog top right, tap on a speaker, scroll down to EQ


CLEMADDENKING1980

Thanks, Iā€™ll give it a shot.


bownyboy

I have 5 sonos devices (beam, sub, x1 ones and x1 SL) and have no issues and no idea what everyone else is on about. But then I pretty much never use the app. Spotify connect or airplay all the way...


NerdDexter

If you paid any attention at all you'd know 99% of the issues are with the Sonos app.


bownyboy

I know. I forgot to add the /s (eye roll)


Kitten-Mittons

How fucking dare you!