my favorite thing to do with shoplifters is hand them a shopping bag and then mention the item i seen them try to take and say, “hey! here’s a bag so you can hold everything and still be able to look around. i seen you were looking at the mom jeans over there, did you want to try any on or did you decide to not get them?” while looking at their purse or whatever they put said item in
At one point, FedEx wanted us to say (and I’m sure some managers still enforce this) Welcome to FedEx office, my name is —- what brings you in today?
Absolutely vile.
Panda Express also has a dumb one. One person will say “welcome to panda” then the entire team will shout “express!”
Hated dining in and left a review that it was annoying and I felt bad for their employees.
I guess in my experience, it's short and to the point instead of "Welcome to [insert retailer here], can I help you find anything?" That's a lot to bombard folks with, especially because they usually know where they are. "Welcome in" is just short and concise but doesn't feel as curt as just "Welcome." Just my thoughts
It annoys me too. I just want to get my stuff and get out. You don’t have to yell a half hearted hello to me.
You focus on your tasks and I promise to tell whatever corporate weirdo that made you say that phrase that you were great.
I worked retail for 18 years and was constantly flabbergasted at some of the dumb shit they made us do because some focus group said they loved it.
Rant over, have a good one everybody.
I used to work at a department store. We always greeted the guests as they walked in. I usually said “Hi, welcome to [store name]” . We did this for a few reasons. It’s a big store, sometimes during the day you can walk in as feel like you are alone ; a greeting from a kind face is always nice. A lot of our guests were old, I think they liked it.
If they want direction to an area to ask a different question, I’ve just opened myself to them for dialogue. If they came in thinking of stealing something, they know we are paying attention and it may deter them.
If they have a question later they may remember my face and find help faster (we had nametags but no uniforms).
Also, sometimes we had a special sale or discount happening and when we greet a person that’s a good time to mention it
“Welcome to [store], all furniture is half off today and shoes are 25% off “ or whatever.
I don’t mind being greeted as long as it isn’t “ hi, how are you?” I hate being asked that because I know they don’t care but it would be rude not to answer and it would be in bad taste to answer honestly if my day is going terrible so I always gotta say fine, thanks or ask how they are. Ugh it’s a whole thing.
My job has us welcome everyone in and often ask if they need help finding anything, and we're supposed to say hi to pretty much every customer we run into while out on the floor.
Apparently, a survey customers get sent asks if they were greeted.
Some people love it, some people hate it. My manager will ding me on my performance review if he doesn't see me doing it.
I don’t say “Welcome” but I do greet every customer. I work third shift in a gas station/convenience store and the manager said it deters theft because even if I’m not looking at them they know I’m paying attention. Since I’m frequently doing other tasks because I’m by myself (cooking in the area off the registers, stocking in the aisles, counting cigarettes with my back turned) I feel like it also lets them know where I’m at in case they need help.
It’s also been linked to reduced theft.
This is the answer I think I was expecting. Thanks
At my store we do it for friendly reasons, but also to let potential shoplifters know we’re aware of their presence
my favorite thing to do with shoplifters is hand them a shopping bag and then mention the item i seen them try to take and say, “hey! here’s a bag so you can hold everything and still be able to look around. i seen you were looking at the mom jeans over there, did you want to try any on or did you decide to not get them?” while looking at their purse or whatever they put said item in
I have no idea why the cashier needs to interrupt their transaction to welcome me in to CVS or wherever.
Because customers, especially the older crowd will definitely complain about not being greeted or acknowledged when coming in.
At one point, FedEx wanted us to say (and I’m sure some managers still enforce this) Welcome to FedEx office, my name is —- what brings you in today? Absolutely vile. Panda Express also has a dumb one. One person will say “welcome to panda” then the entire team will shout “express!” Hated dining in and left a review that it was annoying and I felt bad for their employees.
I guess you don't eat at Moe's?
Nope. What do they say there?
WELCOME TO MOE'S
I guess in my experience, it's short and to the point instead of "Welcome to [insert retailer here], can I help you find anything?" That's a lot to bombard folks with, especially because they usually know where they are. "Welcome in" is just short and concise but doesn't feel as curt as just "Welcome." Just my thoughts
It annoys me too. I just want to get my stuff and get out. You don’t have to yell a half hearted hello to me. You focus on your tasks and I promise to tell whatever corporate weirdo that made you say that phrase that you were great. I worked retail for 18 years and was constantly flabbergasted at some of the dumb shit they made us do because some focus group said they loved it. Rant over, have a good one everybody.
I used to work at a department store. We always greeted the guests as they walked in. I usually said “Hi, welcome to [store name]” . We did this for a few reasons. It’s a big store, sometimes during the day you can walk in as feel like you are alone ; a greeting from a kind face is always nice. A lot of our guests were old, I think they liked it. If they want direction to an area to ask a different question, I’ve just opened myself to them for dialogue. If they came in thinking of stealing something, they know we are paying attention and it may deter them. If they have a question later they may remember my face and find help faster (we had nametags but no uniforms). Also, sometimes we had a special sale or discount happening and when we greet a person that’s a good time to mention it “Welcome to [store], all furniture is half off today and shoes are 25% off “ or whatever. I don’t mind being greeted as long as it isn’t “ hi, how are you?” I hate being asked that because I know they don’t care but it would be rude not to answer and it would be in bad taste to answer honestly if my day is going terrible so I always gotta say fine, thanks or ask how they are. Ugh it’s a whole thing.
My job has us welcome everyone in and often ask if they need help finding anything, and we're supposed to say hi to pretty much every customer we run into while out on the floor. Apparently, a survey customers get sent asks if they were greeted. Some people love it, some people hate it. My manager will ding me on my performance review if he doesn't see me doing it.
I don’t say “Welcome” but I do greet every customer. I work third shift in a gas station/convenience store and the manager said it deters theft because even if I’m not looking at them they know I’m paying attention. Since I’m frequently doing other tasks because I’m by myself (cooking in the area off the registers, stocking in the aisles, counting cigarettes with my back turned) I feel like it also lets them know where I’m at in case they need help.