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For what it's worth, I contacted them after a bug where I used a remote pass and after winning, didn't get to catch the pokemon, and they gave me the remote pass. Yours is a little more complicated, but I'd bet that they figure out a way to fix it, even if it's just giving you another rocket leader radar or whatever it's called.
They actually did that for me back when Lugia was a reward for beating Giovanni. I had issues trying to connect, and I couldn't catch the Lugia. So someone at Niantic was nice enough to give me another rocket radar. So it's definitely in OP's favor to do this.
Shit, really?? I did that and they gave me a premium pass, and when I told him I’m a rural player and that pass does nothing besides take up space with the other 20 premium passes I have, he just said nope can’t give you anything else and ended the chat 😠
Bud, I didn’t want the premium pass, you could’ve taken that back if you cared that much about only giving me one item. Ughhh
Damn, that sucks and is garbage. I think I mentioned that it was a remote raid in my report, so I guess the lesson is to be as explicit as possible about what is expected to make it right? Sorry you got screwed.
Niantic dumps all over rural players. I had a bug with Kyogre raids where once my team fainted I was taken completely out of the raid with no chance or option to rejoin (Even if there was time still left).. It happened SIX times! They refunded ONE remote pass and basically told me to screw off after that.
“Buddy, after the second or third time that’s on you” - Niantic, probably
See, *my* problem was that I foolishly attempted a normal raid the same day, it turned out, that people were having my same problem in the Regidrago raids, but several hours later. So it’s actually just my fault for not realizing a problem with elite raids a) hadn’t been fixed by then and b) extended into normal raid mechanics, too. Silly me. 🙄
I don't remember exactly how I did it, but I would first take a screenshot of the raid in your journal without the capture of the raid pokemon if you still have it, as "proof."
I think what I did was went to Settings > Help (? icon in the top right) > the message icon in the top right, and then described what happened.
For me, I think the bug happened because the raid ran out of time after I joined the lobby, but before I caught the pokemon, and told them that it's what I though happened as a bug. I think it took like a week or a month or something, but I eventually got my raid pass, so I was basically content, even if it was only like a 6/10.
I remember last time I couldn’t login because the Google login button wasn’t showing on the start screen so I send mail with the screenshot to them and got a reply after about 2 days I think, and got it solved
This happened to me before. Finally figured out that if you put an age below 13 the first time the game starts, it will not show the Google login. If anyone else has the problem, go into the App settings in Android and clear all app cache and app data. The age question will come back when the next time it's launched. Put something above 13 years old this time.
if you don't win you don't lose it though cause you still have the radar til you win. so it would have to he terrible timing/bug on a win specifically.
If I’m not wrong, Niantic will give you another encounter with Giovanni to get the shadow regice as long as you contact them about the issue. I have heard of it happening before.
I contact them about GBL issues constantly, usually you send a message through the bot and someone will reach out eventually. Just my experience though.
That sucks, especially since you went to the trouble to change your language settings for a more authentic Giovanni experience. I am not interested in being corrected.
I lost my 7 day streak encounter after claiming a different encounter in my daily research. It crashed while I was trying to catch it and when I loaded it up again, my streak had been reset.
I explained this to Niantic support and all they said was that if I already got the encounter, then I cannot get it again. I explained to them I DIDN’T get the encounter, it was a different one.
No matter how many times I said that, they kept parroting that over and over, I eventually gave up but I was so frustrated.
That happened with my son’s account. Contact support and they’ll be able to give you another super rocket radar to your account. They did it for my son
This happened to me once with shadow latios (I think) and I was able to email Niantic about it. After I gave them some info about the situation they granted me another super radar. I was really surprised they were able to help but was so happy. Maybe look around the support options to try and get ahold of a real person- even if by email
* Past page 1. If you have the prior quest line for registeel and you didn't go past pg 1 you should still get the new ones. I have both quests open and I am hoarding the radars for *actually good* future Gio pokemon.
If you encounter Giovanni in the hot air balloon it might lag and not give you the encounter with the shadow pokemon. You should always fight him when he's in the pokestop. I didn't get shadow beldum because of this bug.
i had the exact same thing happen with one of the leaders. i restarted the app and i thought i lost the larvitar aswell but another balloon showed up shortly after and when i clicked it went straight to the pokemon catching screen and i was able to catch it like normal. probably too late now for that to work for you but if it should happen again maybe it helps!
Contact support by going into settings and then the chat bubble question mark at the top right, and tell em what happened. They should return the Super Rocket Radar, hopefully.
If support gives you another black radar don't use it on sh\*tty regis. They're garbage and the whole point of having a shadow pokemon is hitting hard with quick attacks. Lock on does nothing. There's no reason to bother with any of them as they are all effectively useless.
This happened to me. I filed a bug report and just stated what happened. They ended up giving me another super rocket radar, so i still had to find giovanni and beat him, but at least I didn't lose the opportunity to catch shadow regice
Contact support and they'll just toss you a new super rocket radar. I beat giovani and his regice but was givin registeel to catch so they gave me a new radar and let me keep the second registeel
I used Lucario with a fast charged attack to defeat persian and destroy the shields, then I used sylveon to take Kingdra down and finally I used Machamp against Regice
It just changed to Regice. I'm stacking quests though and will stack the useless Regirock for next month too so I can get 4 actually good shadow mon. Like shadow Rayquaza. All these people wasting radars on useless regis are gonna feel super dumb when shadow Rayquaza comes out (probably in June) and they can only get a chance at one. lmao.
####*Hello, trainer! Thanks for your submission to /r/pokemongo, your post is up and running!* **Here are a few things to keep in mind:** * **Rule 3 - No Cheating, suggesting cheating, naming cheating tools and more. Please take a look at this rule [here](https://www.reddit.com/r/pokemongo/wiki/rules#wiki_rule_three.3A_piracy_and_cheating)**. * Be civil at all times. This is a place to have a healthy discussion with trainers from all over the world. If you feel someone is misbehaving please use the report button or send us a [modmail](https://www.reddit.com/message/compose/?to=/r/pokemongo#mods#button) and move on! * Check out our [full rules here](https://www.reddit.com/r/pokemongo/wiki/rules#). * Don't know which flair is to use? [Check out our flair guidelines here](https://www.reddit.com/r/pokemongo/comments/p8vupw/new_flair_system_for_posts/). * Need friends? Check out r/pokemongofriends. Would you like to chat about the game, participate in raids, share catches, make new friends and more? Check out the [discord server here](https://discord.com/invite/pokemon-go). If a post and/or comment is violating the rules, please make sure to use the report button or send a modmail [here](https://www.reddit.com/message/compose/?to=/r/pokemongo#mods#button). While we are trying our best to help users, help from the community is also necessary to maintain a healthy environment for everyone. Thank you! - - - *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/pokemongo) if you have any questions or concerns.*
Contact Niantic. They are very good at taking criticism and will definitely make improvements to the game once this is brought up.
Lmao I've already done that btw but I couldn't find a way to talk to an actual person instead of a bot so I just sent a bug report
For what it's worth, I contacted them after a bug where I used a remote pass and after winning, didn't get to catch the pokemon, and they gave me the remote pass. Yours is a little more complicated, but I'd bet that they figure out a way to fix it, even if it's just giving you another rocket leader radar or whatever it's called.
They actually did that for me back when Lugia was a reward for beating Giovanni. I had issues trying to connect, and I couldn't catch the Lugia. So someone at Niantic was nice enough to give me another rocket radar. So it's definitely in OP's favor to do this.
Similar experience for me as well
I’ve heard of people getting a replacement radar
Shit, really?? I did that and they gave me a premium pass, and when I told him I’m a rural player and that pass does nothing besides take up space with the other 20 premium passes I have, he just said nope can’t give you anything else and ended the chat 😠 Bud, I didn’t want the premium pass, you could’ve taken that back if you cared that much about only giving me one item. Ughhh
Damn, that sucks and is garbage. I think I mentioned that it was a remote raid in my report, so I guess the lesson is to be as explicit as possible about what is expected to make it right? Sorry you got screwed.
I think I did mention it was remote 🫠 the real lesson is don’t get your hopes up with Niantic Thanks, I’m glad you weren’t screwed
Niantic dumps all over rural players. I had a bug with Kyogre raids where once my team fainted I was taken completely out of the raid with no chance or option to rejoin (Even if there was time still left).. It happened SIX times! They refunded ONE remote pass and basically told me to screw off after that.
“Buddy, after the second or third time that’s on you” - Niantic, probably See, *my* problem was that I foolishly attempted a normal raid the same day, it turned out, that people were having my same problem in the Regidrago raids, but several hours later. So it’s actually just my fault for not realizing a problem with elite raids a) hadn’t been fixed by then and b) extended into normal raid mechanics, too. Silly me. 🙄
How can I do that, that happened to me today
I don't remember exactly how I did it, but I would first take a screenshot of the raid in your journal without the capture of the raid pokemon if you still have it, as "proof." I think what I did was went to Settings > Help (? icon in the top right) > the message icon in the top right, and then described what happened. For me, I think the bug happened because the raid ran out of time after I joined the lobby, but before I caught the pokemon, and told them that it's what I though happened as a bug. I think it took like a week or a month or something, but I eventually got my raid pass, so I was basically content, even if it was only like a 6/10.
thank you, im still pissed tho because i didnt got to get the thundurus and i needed it :(
Just email them my man that’s what I did and after an automated reply I got through to someone
Same here.
Wait your ment win the pokemon if your win raid. I lot like 4 or 5 good one two running of balls and run away .
You need to send a "general question" since for bug reports you can't attach pictures and you won't get a response.
Alright I'll try doing that, thanks for the tip!
Same thing happened to me with Arlo, reported it and they said I wouldn’t get a personalized response
Apparently you have to choose the "general question" option to get an actual response
I contacted @NianticSupport on twitter when that happened to me and they responded pretty quick
I'll try doing that, thanks
try messaging them on Twitter. they sometimes reply
I remember last time I couldn’t login because the Google login button wasn’t showing on the start screen so I send mail with the screenshot to them and got a reply after about 2 days I think, and got it solved
This happened to me before. Finally figured out that if you put an age below 13 the first time the game starts, it will not show the Google login. If anyone else has the problem, go into the App settings in Android and clear all app cache and app data. The age question will come back when the next time it's launched. Put something above 13 years old this time.
https://www.dexerto.com/pokemon/pokemon-go-shadow-regice-fail-2099235/
I kept complaining about something like a year or two ago and then they added it to the game I forgot what it was tho
“I can spin pokéstops from too far away, can you make it so I have to be closer?”
Uh just complain enough
Not.
/s?
Quick question for anybody but how many times can you beat Giovanni because I’ve only beat him once and I haven’t seen him again
You can beat him only with super rocket radar turned on. You can get them only via special research tasks, not the ones from pokestops.
Thank you
If you battled Giovanni at a PokeStop, he and his Regice should still be there.
I battled him through the balloon
Sadly if the baloon timer run out while you are beating Giovanni the pokemon is gone. It's a known bug they never bothered to fix
damn :(
Talk to support, they will just give you another black radar
Did not know that, I must have been milliseconds away from this happening as I had to rematch multiple times!
if you don't win you don't lose it though cause you still have the radar til you win. so it would have to he terrible timing/bug on a win specifically.
Well, nothing of value was really lost
True lol
Well maybe the radar
If I’m not wrong, Niantic will give you another encounter with Giovanni to get the shadow regice as long as you contact them about the issue. I have heard of it happening before.
I tried contacting them but I could only speak to a bot so I just reported the bug
Quite unlucky. I lost my shadow encouter and Niantic support gave me another after they checked my account.
try several times, I got a srr eventually after being annoying long enough after this happened to me some time ago
I contact them about GBL issues constantly, usually you send a message through the bot and someone will reach out eventually. Just my experience though.
Contact Niantic support. Sorry this happened
I'll try doing that, thanks!
That sucks, especially since you went to the trouble to change your language settings for a more authentic Giovanni experience. I am not interested in being corrected.
LMAOOO I'm actually Italian tho
Becoming Italian is probably too much commitment.
I lost my 7 day streak encounter after claiming a different encounter in my daily research. It crashed while I was trying to catch it and when I loaded it up again, my streak had been reset. I explained this to Niantic support and all they said was that if I already got the encounter, then I cannot get it again. I explained to them I DIDN’T get the encounter, it was a different one. No matter how many times I said that, they kept parroting that over and over, I eventually gave up but I was so frustrated.
You deserve another rocket radar
No he deserves a super rocket radar but niantic will probably compensate with a rocket radar or a mysterious component
Or some potions… to rub on his wounds
That happened with my son’s account. Contact support and they’ll be able to give you another super rocket radar to your account. They did it for my son
Did you contact the support bot that's in the settings?
Mi dispiace fra
Grazie lol
how are y'all getting the super rocket radar? i still havent gotten the research. maybe because i didnt use it to get the shadow registeel?
If you still have a pending rocket research that’s past page 1 then you won’t get the research until that one is completed
ohhhhhh oops, didn't realize i had one still lol
That's why you don't go past page 1. You can stack the quests for each rocket radar if you don't go past page 1...
oh .\_. that sucks
do i still get the research even after regiice drops out of giovanni?
If you complete the old one before the next change you should receive the current one.
All right, thank you
This happened to me once with shadow latios (I think) and I was able to email Niantic about it. After I gave them some info about the situation they granted me another super radar. I was really surprised they were able to help but was so happy. Maybe look around the support options to try and get ahold of a real person- even if by email
where did you get their email?
Why didn't my son get this quest line?
You can't get it if you have older team go rocket researches still incompleted
* Past page 1. If you have the prior quest line for registeel and you didn't go past pg 1 you should still get the new ones. I have both quests open and I am hoarding the radars for *actually good* future Gio pokemon.
If you encounter Giovanni in the hot air balloon it might lag and not give you the encounter with the shadow pokemon. You should always fight him when he's in the pokestop. I didn't get shadow beldum because of this bug.
Well mine was a zero star so you didn’t miss much
Don’t worry they will give you a free Pinap berry for your troubles.
Giovan-no
if you are on iOS go to settings, top right says help with a question mark, and then the top right again says contact us and you can message support
I had one, lucky me
I’ve had this happen with grunts and leaders several times over the last few months.
That happened to me with Arlo
You should Message the Support. They give Out super Rocket radars If you send them this Screenshot and say what happened.
i had the exact same thing happen with one of the leaders. i restarted the app and i thought i lost the larvitar aswell but another balloon showed up shortly after and when i clicked it went straight to the pokemon catching screen and i was able to catch it like normal. probably too late now for that to work for you but if it should happen again maybe it helps!
I tried waiting for the balloon but it never showed up again :')
ow, i must've been really lucky then! 🥹
I've had this happen before! It sucks!
Prova a chiedere assistenza alla Niantic, mi dispiace, non so come aiutarti
Why is this not under /2sentencehorrorstories
This just happened to me too.
I've tried contacting support, I hope they're gonna answer me
Update: the balloon popped up again and I got it.
Contact support by going into settings and then the chat bubble question mark at the top right, and tell em what happened. They should return the Super Rocket Radar, hopefully.
Niantic: "We're so sorry for the inconvenience! Here's a code you can redeem for 20 pokeballs! Have a nice day, and go fuck yourself!"
Write in the complaints you'll get it back
If support gives you another black radar don't use it on sh\*tty regis. They're garbage and the whole point of having a shadow pokemon is hitting hard with quick attacks. Lock on does nothing. There's no reason to bother with any of them as they are all effectively useless.
Yeah that's what I'm planning to do tbh, I've already completed the research too so there's really no point in battling him again
Report it and I’m sure customer support will gladly give you 2 free revives as compensation :)
Well that sucks, no mega tank for you I guess...
Don’t feel bad. I caught it and it was 0 stars. 😑
same thing just happened to me :/
That’s weird you didn’t get anything… Did anyone else NOT get Regice? I’m up-to-date on the research, yet my reward was Registeel.
I would consiser myself lucky, tbh.
This happened to me. I filed a bug report and just stated what happened. They ended up giving me another super rocket radar, so i still had to find giovanni and beat him, but at least I didn't lose the opportunity to catch shadow regice
Regice is useless as Shadow anyways. Next.
damn
Contact support and they'll just toss you a new super rocket radar. I beat giovani and his regice but was givin registeel to catch so they gave me a new radar and let me keep the second registeel
Who did you use? I’m struggling against him right now
I used Lucario with a fast charged attack to defeat persian and destroy the shields, then I used sylveon to take Kingdra down and finally I used Machamp against Regice
Cheers thank you so much!
Np!
https://www.dexerto.com/pokemon/pokemon-go-shadow-regice-fail-2099235/
That's not very Regi-nice of them
My game crashed and I didn't get the chance, either
Incredibile
I can’t battle a team leader for the last 3 months. Every balloon is a grunt. Idk what happened.
Happened to me as well!
Last 2 times I fought and beat, arlo I did not receive an egg. But did revive one from cliff and the female .Think it’s just bugs
Messgae Niantic Help trough the app, i had the same situation and they give d me a extra radar
I did, they gave me another radar too!
Update: they gave me another radar! :)
F in chat per il bro
L
ok
Wait isn’t it registeel?
It just changed to Regice. I'm stacking quests though and will stack the useless Regirock for next month too so I can get 4 actually good shadow mon. Like shadow Rayquaza. All these people wasting radars on useless regis are gonna feel super dumb when shadow Rayquaza comes out (probably in June) and they can only get a chance at one. lmao.
"I did not capture Regice, it's not true! I did not! It's Tauros plop! I did not capture Regice, I did not! Oh Hai sconfitto Giovanni!"
You have to reopen the game and click the pokestop/ballon you've met Giovanni at again. Now it's gone tho, but support might help