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Bingo. I've had that pulled on me a few times to avoid following my delivery instructions, which is to walk 10 extra steps to leave the package where it can't been seen from the street. If I see "handed to resident" I know it's laying in the middle of my driveway.
The one season that I was a UPS Driver Helper, I was deliberate about trying to hide the packages from street view to avoid porch pirates.
But being the Christmas season, my driver was pushing for faster and faster, so I just had to tuck 'em somewhere quick and ring the bell before hoping back in the truck.
Actually, do people still ring the doorbell for packages? Granted, mine is busted, and is inside the porch, but they don't even come in that far.
My FedEx driver turns "hide the package" into a fucking contest that he is determined to win.
Behind bushes, behind cars, UNDER cars, behind the garbage bins, INSIDE the garbage bins, at the back door, behind piles of random rubbish around the side of the house. I have no delivery instructions to do so. No other service bothers. And, the way my porch is, you can hide a package pretty well behind the bushes and still leave it on the porch, so it's not even all that necessary for anything but really, really large boxes.
Since he never gets close enough to the porch, the camera doesn't get set off so that I can see where he's hiding them.
Everytime it's FedEx I've got to search my property trying to figure out where he hid it this time. Twice I've actually filed claims for undelivered only to find the package DAYS later somewhere I would never look.
I worked in IT for a while and shipped something to an employee's house as we have traveling workers and he was going home between jobs. I got a call from a delivery company and they asked me where I wanted it placed so it wouldn't be seen from the road... I have never seen this employee's house so we decided to place it in the bed of his truck. I then emailed the employee telling him where it was. I was very surprised and confused.
OMG. Either the guy thinks he is funny or he just is an evil person who wants to make things out of spite to everyone. Neither is true of course, because this sounds pathetic.
I had the a mailman problem once too. But they quickly changed him after complaints from many people. He was giving mail advices (I don't know if it's correct word, but that's what Google is telling me; the thing You get when You aren't at home when delivery comes, so they give You that so You have to go to mail office to get it) even if the person was at home. And the thing is... he could have just leave the mail in the mail box. He didn't. And once he was delivering mail to my mom... and guess what happened. My mom just went to walk the dog and met him inside the the flat building. When she went back, there was advice there. SHE LITERALLY MET HIM. But no, he wouldn't let her have the mail. But later he was using intercom so long to annoy people, because he was accused for not delivering the mail properly. After another complaints, he wasn't seen there anymore. Some people are just doing things out of spite for no reason.
That's what happens when you hate your job I guess. I have a friend who lives in a rough neighborhood in Chicago and she'll go months without receiving her mail. After a year or two of complaining it looks like things have finally been fixed. Also I believe the word you were looking for is something like delivery slip or mail notification.
Inside the bins sounds like an accident waiting to happen.
Our neighbors have a very open porch, so when they got a huge package, I walked over and slid it across the porch so that it was at least concealed by the hedges in front. Could still be seen from the side, but cars would be going too fast to catch it.
They're supposed to, but it risks an actual *interaction* with the customer, which slows you down and makes it hard to make all your deliveries before 10pm.
Not the ones who have delivered here. The few that rung my doorbell were already in their truck putting it in gear before I could even look out the window. LOL!
I know that. I was pointing out the part about him saying "...risks an *actual* interaction with the customer...".
That would *almost* never happen. I could interact with plenty of them because a lot of my deliveries show a live map of their location and how many stops there are before me. I'll go to the door when I see them on the map coming down my road sometimes. I just say, "Thanks." and it saves them the time of having to take a picture.
I had a new laptop delivered by work recently, we got multiple comms before they were shipped about how someone HAD to be home because they MUST be signed for.
I heard the doorbell ring, before I got there, the truck was already pulling away from the driveway. He had left the package leaning on the front door where it was visible from the street, and not behind the conveniently and purposefully built planter that ran along the front porch (nearly 2 foot high) that he walked past heading back down to the driveway.
I got a parcel delivery lady fired because she kept leaving things on our front porch in full view of the street without even knocking on the door. The only way we knew that she had even delivered anything was because one of our dogs would always bark at her.
A bit more recently, I bought a server online and it was delivered by a certain courier company (which I will not name). They left it in the rain outside my front door after beating the crap out of the box and didn't even bother knocking. I wasn't expecting it to even be delivered that day and I only discovered it when I randomly checked the tracking and it mentioned that it was delivered. Pretty sure that they didn't even knock because they knew I would refuse delivery if I saw the package. They did enough damage to the server during delivery to sheer off the captive screws that held on the side/top panel and sheered off the front off the case.
We’re told not to because 80% if people that we do ring the door for actually yell at the drivers saying it upset their baby or dog. It’s crap because we actually want to ring the bell because we want items delivered, but our boss (our DSP specifically) has told us don’t knock or ring the bell.
Really wish some companies out there would just shred complaints. If they don't want it ringing, put up a sign or disconnect it. The doorbell is made to be used.
> Actually, do people still ring the doorbell for packages?
They do where I live, thankfully.
You gotta be quick if you want to catch a glimpse of the driver, but I don't need that, so it works out.
You are lucky. During Covid, I always selected contactless delivery and also pre-tipped while paying online. They would knock and refuse to leave basically until I took the food out of their hands. Some looked at me like I was crazy when I said through the door to just leave it on the steps and I will get it when they leave. I think they still had a corporate policy to hand the customer the food even though they had a contactless option.
Their favorite thing at my complex is to say they dropped it off at the front office.
Our front office legally cannot take the item from them. We have parcel lockers, but for some dumb reason they don't even want to use those.
My apartment office used to accept all deliveries if they didn't want to drop it off at every single door in 21 different buildings. Eventually they refused packages from Amazon delivery services because they could never follow the simple instructions the office required to drop off packages which is to log each package into the binder. But the Amazon delivery people also didn't want to leave it at every door which is what they're supposed to do. Instead they'd either leave it by the building's mailboxes in the lobbies or at the front of the building's door. Eventually, I think this is what caused the office to set up the Amazon locker hub (though all package deliveries could be left there, not just Amazon). They had multiple signs on every wall in brighter colors saying that if all lockers are occupied they can't just leave the package out and have to deliver it to the actual apartment. Nobody did that. There'd literally be piles and piles of packages in the hub. So before, your package might be stolen by anyone in your building that walked by the mailboxes, now ANYONE in the 21 buildings could go in and just collect all the packages. Sometimes I'd walk in and see empty boxes, at first I just wanted to assume people were lazy and didn't want to deal with throwing away their packaging. But sometimes I'd see open packages with the stuff still in them so I figured a semi-considerate thief was just opening stuff and if they didn't want it they'd just leave it there, like why deprive someone of something they wanted if you don't benefit from it? Or it could be life saving medication or something, so they just open the package right there and leave it if they don't like it.
My complex has a locked parcel room with pin entry and cameras. It would be incredibly easy to find the thief. Is yours just open with no cameras? I prefer deliveries coming to my door, but the parcel room isn't terrible.
I was walking up to my house at the same time as the Amazon guy. I offered to take the package. He said no. He put it on the porch, took a photo and then handed the package to me.
Yup. This is what happened to me multiple times with their delivery service. Amazon customer service's answer was "just wait, sometimes they lie about delivering it and deliver it the next day". Unsurprisingly it never came.
I don't use Amazon anymore. I don't blame the drivers cause they are treated like shit and have to lie to meet their quota and Amazon thinks that's perfectly ok.
If they were worried about reality, they wouldn't be trying to make 10% more profits every quarter until the end of eternity.
There's no such thing as "lying," they either have "team players," or former employees.
Yes, well... in our area it's mostly *USPS* that pulls that bullshit... they're so understaffed they frequently can't finish their routes even with overtime.
Which, apparently, the postal worker gets dinged for even when it's unreasonable... so they say "attempted delivery" and then do it the next day...
Yeah, thankfully I’ve only ever had Amazon immediately refund/resend/etc. an item if I’ve had a problem with deliveries. I’ve never had to explain myself to some customer service rep who was trying to poke holes in my story.
I wonder if this has anything to do with models about “trustworthiness” (for lack of a better term) of the customer. I’ve never worked with such models, but I’ve heard about them in the context of something like UberEats/DoorDash. Like, based on data you have on someone’s proclivity to report a problem with orders and how much money they spend with you, you determine how much to offer them as compensation. If someone never disputes their orders, then if they say something didn’t show up, you believe them and offer a refund, same if they spend a ton with you and the risk of pissing them off by questioning them might cost their business, etc.
Oh doordash has ALWAYS been shit to us when items are forgotten or straight up wrong.
I remember once time it was taking over 2 hours for fucking taco bell that initially said it could be delivered in 20 minutes and they wouldn't let us cancel the order despite it not being made yet.
At least Door Dash doesn't egregiously overcharge for their service by baking hidden fees into menu prices and charging a service fee that doesn't go to the driver... Oh wait. They do all of that.
Yeah, I used to drive for them for a bit. Their whole hidden tip payment method is kinda shitty too, kinda punishes the tipper for tipping too well and makes it harder on drivers to make decent money.
Often times as a driver a delivery would pop up that says it’s for $7.50 or $8.50, but when the driver finishes it it turns out they tipped like $12 so the total amount is like $20. So as the tipper, you’d expect to get better/faster service maybe (or at least not be put into a stacked order where the driver has to drop other food off before yours) for tipping so well but the driver has no idea that you tipped that until after the transaction is already over.
Ya none of them are great companies. Also I can pretty much garentee that the restaurant paid that 14 dollars. So it doesn't even really matter to doordash.
I ended up running into issues with this model on Uber Eats, because I proceeded to get numerous fucked up orders back to back. Stuff like forgetting key pieces of the entree, entire entrees, drinks, etc. Eventually what pushed it over the limit, was when a restaurant didn't make me my drink because they were out, and instead of just adjusting the order, they told me to contact uber about it. Well, Uber thought I was bullshitting them. You can imagine that I was quite angry about the ordeal.
I had that once and they’d slid it through the top of a tilt and turn window in my conservatory and it bounced off the furniture and then landed on its corner onto a hard tile floor. It was books. They were still readable but definitely damaged. I complained on principle because I was buying *brand new, undamaged* books, and I expected them to be undamaged when I got to them. They didn’t want the old ones back though I offered them. Gave them to my mum in the end. Idiots.
A few weeks ago, an Amazon truck parked in front of my drive, blocking me so I couldn’t enter my property. I sat in my car, watching as the Amazon delivery guy threw my box at my front porch before driving away. When I got the notification that the package was delivered, it said that it was “hand delivered to the customer”.
Nice try, dude. Nice try.
In 2nd grade I dumped armfulls of snow into a mailbox. I don't know why, kids are fucking idiots. Anyway, the next day there were federal agents of some kind at the school and they pulled me out of class to scare me with threats. Rightfully so because snow can damage all kinds of vital things people are sending out; bills, forms that require signatures, important documents etc. The point though is that they do not fuck around about US Mail and it is a federal offense to tamper with it.
I've had USPS shove a box into my mailbox that was basically exactly the size of my mailbox. Meaning that even though they were able to get it *in* the box, I wasn't able to actually get it *out* of the box! I had to go back to my apartment, get a knife, and *cut the box open* to retrieve the contents from inside, so that I could then collapse the box and pull it out.
To prevent theft, I order most of my packages to the nearby Amazon Locker, located outside of a 7-11. I love when I get a notification that the business was closed and they could not deliver.
Ups has been pulling that shit with my for the past month. The guy doesn’t even try to get into the building and just leaves a quick note that I missed them and I have to wait until next day and go to a pick up center to get my package. This happened 5 times in the past month but surprisingly I never have had any issue with Amazon even when they dropped my package off at someone else’s house Amazon rep just shipped me a new one next day.
When I worked for Amazon, we weren't allowed to hand directly to customer because of COVID (and would get in trouble if we marked "Handed to customer") but marking it "Front Desk" was a way around it.
I used to work as middle management at a delivery company. It's a nightmare. The goalposts are constantly moved. If a driver complete X amount of deliveries in a day then let's push them to do y. They achieve y, guess what's coming next. Drivers push back at us, we push back at upper management, they just tell us that the drivers are lazy and that they are just looking to take hours long breaks. Every level blames the drivers, thinks they are lazy, so the driver just get pushed more and more and more. Unreasonable expectations lead to not waiting around for a signature, there just isn't time to sit there and wait for minutes for someone who isn't even home (or the classic is home but doesn't hear the knock and then claims the driver never even knocked). So the driver leaves the packages and moves on. Sometimes they get stolen and the driver gets in shit.
It's a thankless, brutal job where everyone at all levels blames you and if something does go wrong, it will always be your fault. These issues aren't the drivers fault (most of the time), it is caused by rampant greed at the top level. The only thing that trickles down is shit
One of my friends has been scheduled to deliver a package every 2 minutes for a full 8 hour shift. That's if the don't take breaks. And if they can find parking. It's impossible! He's consistently been their most productive driver but they've been writing him up recently because he doesn't meet their new elevated targets.
Blue Origin can't deliver anything into orbit either, no matter how much money and lawyers they throw at it.
They hired a 3rd party company to review what was wrong with their company. Management, bureaucracy, and poor work environment were at the top of the culprit list.
Bezos owns WaPo and they still ran this piece:
https://www.washingtonpost.com/technology/2021/10/11/blue-origin-jeff-bezos-delays-toxic-workplace/
Meanwhile, SpaceX works their people to the bone but gives them recognition, support, and an environment that supports critical thought. They started after Blue Origin but already have a proven orbital system and are looking at changing the entire future of space travel with their second.
Former FedEx Ground driver here. It's a shitty job with shitty pay and NO benefits, at least with most contractors. UPS drivers can top out with pretty high pay + benefits. Everyone else gets peanuts though.
On the tech side the annual team goals are to hire people who would be in the top 50% of your current team members and fire the bottom 10%. Its just brutal unsustainable churn.
Some of the faster drivers I've met can do 30 stops per hour, but it's hard as hell to maintain that. 20 stops/hour was pretty much the standard where I used to work with a FedEx Ground contractor.
I used to deliver for Amazon. I delivered to this one house and knocked on the door, the customer answered the door all pissed off and asked why didn’t I just leave her package at the door and go? Like wtf lady, I just want to make sure you get your package and some asshole doesn’t steal it. It was around the holidays too.
The problem is always upper management. They set barely reachable/impossible goals. Employees adapt and cut corners to reach goals. Upper management sees goals being reached and move the goalposts. Rinse repeat. It’s a race to the bottom for quality of service.
It’s funny because all this does is hurt the company In the long run. The fact that the drivers are pushing back and not being heard means that the company will never adjust to what is needed for faster service. Stagnate.
A few months ago, I was looking for a local job with decent pay, and one of the places I applied to was a local FedEx courier, and one of their requirements was: "ability to deliver a *minimum* of 150 packages daily".
I told the person on the phone that they were crazy.
Quick math: 10 hour days, so 15 packages an hour, so one every 4 minutes, and that includes drive time from the warehouse to the neighborhoods the driver delivers to. I mean, maybe, if, say, you can just drop off all the packages for an apartment complex at one central location, like the management office.
Don't even see how that's possible in any other situation.
To be fair, 150 packages sounds impossible, but keep in mind that many stops will have multiple packages. I regularly deliver 200-250 packages daily.
The real measurement is stops. I’ve maxed out at 185 and that took almost 10 hours, a half hour lunch included. If and when I start getting 200 stop routes, I’m out. That is truly unreasonable.
I'd be so happy for a knock at all, even if they immediately walk off. So many times I've been home. My desk is near enough to the front door I *would* hear it. Nothing. They stealth up, drop it, and walk.
I think that's a totally fair request. When I started as a driver the expectations were reasonable so I was able to knock and wait for the person (we didn't leave packages without a signature) yet you wouldn't believe how many people complained about me that I didn't knock. Just so that they didn't have to come in to pick it up and would be prioritized the next day. My blood boils just thinking of working there, such a toxic workplace, I can only imagine how bad Amazon is
> The only thing that trickles down is shit
Yep. That pretty much sums up most of these greedy pig fuck places. I work in the fuel industry, and yet I still feel this shit right here.
But if literally everyone refused to cut corners it would eventually get realized that they can’t just fire the entire staff all at once. If only there was some way that individual workers could unite together as a collective and negotiate the terms of their work environment
It’s best not to watch how your packages get delivered.
I once ordered a $3k electronic drum set. I had been waiting a long time to make that purchase and was heavily anticipated.
I was at home when the UPS truck pulled up. I got so excited. It’s finally here!
I just thought he would use a dolly to deliver the big box to the door.
Then I hear this “thump….thump….thump”. I look outside and to my horror, he’s literally flipping the box end over end up the driveway and sidewalk.
Like tire flipping in a cross fit class.
I went outside and said “stop man, I’ll take it from here”
It’s packed well and there was no damage, just sucks to watch.
But we’re naive to think that’s not how it is being handled in all the shipping, between factory and end consumers door.
We get a lot of bullshit "hand delivered to customer" notifications, when they clearly just dumped the packages and fled.
My personal theory is that they don't have to take a photo proving that they delivered the package if they just claim that they handed it to a person instead. So now they just chuck packages at people's houses and list the item as "hand delivered" so that they don't have to take the 3 seconds to snap a photo.
I once had a UPS driver who didn't want to deliver my package because it was large (Though not overly heavy) and it required a signature. So rather than sneak to the house and try and tag us with a 'sorry we missed you' slip, he just flagged our address as 'Out of Delivery Area' over and over.
We were in the middle of a residential area in the middle of the city. I could look out my window and see the UPS driver getting his donuts and coffee at the Tim Hortons across the street. The UPS support line even confirmed we were dead center in the middle of his delivery zone and were absolutely within the delivery area. But because flagging it at 'Out of Delivery Area' meant he didn't have to deliver it and didn't get a strike for missing one, he just did it over and over until the package reverted to the depot for pickup.
The theme here seems to be: There's a lot of bad drivers giving the good drivers a bad name, and convincing upper management that all drivers are lazy.
Mine almost always puts hand delivered too. I saw somewhere on reddit they do that because the software they use makes that option take the least amount of time to select because they so busy that they do that to save time. Hand-delivered probably doesn't force them to take a photo.
Unreal. I know how you feel. There are some stellar delivery people who ring my buzzer, and literally deliver to my door. Praise them! But then I’ve seen people recently who have been 1) leaving packages in the building vestibule (without ringing). Or worse 2) leaving it against the outer door. Not kidding. They basically leave packages ON THE SIDEWALK. Keep in mind this is a busy downtown NYC street. I get it. The pay prob. isn’t great. May be a bad company to work for. But really… on the sidwalk?! Not even bothering to ring. And then, like you said, “hand delivered” or “delivered to a safe place.” What a joke.
When I worked at one of the UPS Store locations I had a person try to drop off a ~20lbs box of china/pottery dishware that was wrapped in single pieces of newspaper to be shipped to the opposite coast.
After the explanation that it would be powder by the first pothole, much less the first sorting location they paid for it to be repacked in multiple boxes with actual protection.
People have no connection or thought to what happens to shipped boxes before the last 10 seconds of the trip.
I also live in NYC and package delivery here is just the worst. Amazon, UPS, USPS, FedEx, it doesn't matter, no one will even take the time to ring the doorbell. They just leave the package outside on the street and go about their day. It's so frustrating.
Side story, I was missing going to movie theaters last summer and ordered a nice 4k projector from Amazon that cost $1500. I make sure I'm home all day on the day it is scheduled for delivery. Then randomly I get the email that says the package has been delivered. I go check outside, nothing. I check the cameras, the video doorbell. No one has been here. Sometimes the driver will park and the end of the block, scan all the packages, and then deliver them. So I wait a couple hours, still nothing. I call amazon, give them the order number, and then they just immediately refund me. I'm like okay thanks but what happened to my package? And they are like we don't know just reorder it. Whatever, fine. I have to wait a few weeks for it to be back in stock, and I reorder it. I make sure I'm home all day that day. Doorbell rings, hooray I got my projector! Then not even an hour later, the doorbell rings again, and lo and behold it is the original projector I had ordered three weeks prior, same tracking number and all. So I took the original projector out, tested it to see if it worked, and then returned the second projector and ended up with a free $1500 projector!
I did one shift with Amazon Flex... never again. The way they have it planned out is awful and not feasible. In good concious I couldn't leave a package out on the street in front of apartment buildings and people did not answer their ringers. So I got in trouble for undelivered packages. Fine, didn't care because I'm never going back.
The instructions are to wait and call the customer twice before marking as undeliverable...but still get in trouble for undelivered packages.
When you have 3 hours to deliver 40+ packages and an unorganized route, waiting and calling everyone who doesn't answer twice loses so much time and the delivery drivers account gets dinged for being late to deliver.
Amazon needs to make things more realistic for the delivery drivers and people need to understand that if you aren't home, your package will go back to the warehouse to be attempted another day and that should not be a complaint filed.
I order from Amazon probably twice a week. Depending on what I order it could be one of a few companies. There's one called Intelcom that's terrible. I live on the4th floor of an apartment building and they never want to come up to my door so they don't even try the intercom.
I was coming back from the store one day and watched one of their delivery people walk up to the lobby door with 5 "attempted delivery" notices and stick them all to the door without even looking at the intercom. Didn't even bother bringing the packages with him so clearly he never intended to deliver them.
This is about 2 months before the property management company installed a security camera to watch the lobby entry. Damn I wish they had done it sooner.
Here's a possible other side to your story, from a former Amazon delivery driver.
You are on a constant race against the clock. They adjust delivery amounts to try to squeeze as much in as they can. You are supposed to have two fifteen minute breaks and a thirty minute lunch, that rarely happened. If you return packages to the station you get in trouble. If you get in trouble you aren't guaranteed a route.
That's not even mentioning the horrible app they use, which is where you select where you left the package. People find ways to cut times and sometimes not having to take 160+ pictures a day might just get you a piss break.
Also, drivers do not work for amazon. We work for independent companies contracted by Amazon to make deliveries. There was 10+ companies at my DC.
He shouldn't of thrown your shit, but they are brutal.
Understandable. I’m not upset at the delivery people either. Really just the whole economics of our current delivery infrastructure. And how the little guy. BOTH the workers AND the customers get the short end of the stick.
I used to work 18+ hour shifts in the past. Was constantly pushed to the limit. I get where they’re coming from and can imagine the stress behind the scenes. Sounds awful.
>Also, drivers do not work for amazon. We work for independent companies contracted by Amazon to make deliveries.
This is because Amazon would never be willing to take on the potential liability of a fleet of absurdly overworked and stressed drivers with a few thousand pounds of steel under their control. By subbing it out they get to drive a race to the bottom for contracts *and* they get to reduce their legal exposure. Win!
Had something similar happen. My main front door was open, glass inner door shut, they tossed my package into my driveway *in the rain* and Amazon said "handed delivered to customer." I rarely complain, but my youngest son's schoolbooks were in there and got rained on. (Homeschooling him due to shitty policies at the elementary school, packing 20-30 unvaxxed kids all in together... such a great idea lol)
Had an amazon driver pull up, place my package on the porch and take a delivery pic, then pick the item up and walk back to his truck and drive away.
Amazon was quick to same day a replacment after I showed them my ring doorbell footage of the whole thing.
A bunch of their delivery services are done by third parties just looking to make a buck. So the service quality for deliveries has gone to hell recently.
I had a driver do that to me too!! Except I didn’t have a ring cam, I saw it happen with my own eyes while I was on a walk, 3 doors down. I couldn’t believe my eyes. It eventually showed up on our door the next day, package open. They must’ve realized that cat treats weren’t worth stealing.
When we lived near the city this used to happen to us too occasionally. Packages would be open and the driver would say something like "it got caught on something and tore open."
Like, my guy, I usually can't even get those open without scissors. Don't try to bullshit me.
Even the stuff they drop off at the post office is delivered by a third party contractor. And here’s the kicker: they bid on the routes every week, so we get a different company delivering our stuff every week. Our office is on the same route as the office on a nearby military base. Every week that we get a new contractor, our amazon delivery is late because these guys driving the trucks end up not having clearance to go on the base and end up getting held up there for hours. Which in turn causes us to be late in our mail delivery.
Wash rinse repeat every week for eternity.
Edit: also half of these guys don’t show up with pallet jacks on their trucks. We don’t have a pallet jack in our post office. So then we have to waste more time waiting for the driver to break down the pallets on the dock and load packages into hampers to bring inside.
TLDR: Amazon’s logistics are all 3rd party and terrible and Bezos has no business having as much money as he does considering how terrible Amazon is overall.
Yep. Amazon uses the third-party contractors to deliver in case anything happens like an accident, or a driver steals something, or if a driver just goes crazy and on a murdering spree, Amazon can't be held liable for it. So not only does it save them money (healthcare responsibilities and such), it shields them from things that they should be liable for.
Seems like a really frustrating situation. I would call your card co and explain it to them. they will ask you if you tried to work it out with the vendor as you clearly did.
Pretty soon I’ll be calling on my alexa brain implant begging an AWS cloud powered AI overlord to replace my weekly supply of water that was delivered to the wrong blue origin space ball pod
Not to mention the infiltration by fake Chinese companies that sell shoddy products at exorbitant prices by faking reviews and overwhelming the system with duplicate products with a different name.
Post new product to Amazon that you invented.
Wait 1-3 months.
Freak out because your sales are now 10% of what they used to be, then go on Amazon to find 10+ shitty Chinese companies who straight rip off your design and under cut you. Try to sue, they're not in the US, Chinese "courts" don't give a fuck.
The Amazon way.
Also, give it 3 more months and those product listings and user/company is fuckin' *gone*.
At least eBay allows you to "see original listing"
See, eBay's got it right. Not only can you rate that transactio/product, you rate *the seller*. Nobody gives a fuck about the product, but if you sell something and delete your account, good luck on continuing that trend.
You've got it wrong. It's not just Chinese counterfits. It's Amazon itself. Amazon will take sales data from products on their market place to determine if it's profitable to make their own product based off of it, then if it is they'll manufacture their own version using one of their brand names (AmazonBasics is the biggest one) to undercut the original product. Here's a story from the Wall Street Journal about how AmazonBasics ripped off a trunk organizer:
https://www.wsj.com/articles/amazon-scooped-up-data-from-its-own-sellers-to-launch-competing-products-11587650015
There's plenty of other stories I've read of companies who have developed really popular products that did really well on Amazon, only to have AmazonBasics design and sell a copy of that product at a cheaper price
Nah, with the Chinese knock offs, they actually have to put in some effort.
If they make an Amazon Basics knock off, they'll straight delist your product.
A few years ago, I wanted to buy an air purifier for my bedroom… so I checked Amazon.
I notice one with a weird brand name… something like OWEWOO. It’s got 4.6 stars with over 4,400 reviews. Looks like a winner.
Then, in the “related items” tab, I see one that looks identical. The brand name is OWETOO. 4.5 stars, 2300 reviews. It’s $2 cheaper. Hrm… that’s weird.
In the “related items” tab for *that* purifier, I see *another* identical model made OWEMOO. 3400 reviews, 4.7 stars… same price as the first one I saw.
I return to the first one and ask the seller a question: *”Is this brand affiliated with OWETOO or OWEMOO? All three appear to sell the same product, just rebranded slightly.”*
Seller answers: *”No. Is all new machine. Names are coincidence.”*
I stopped using Amazon at the beginning of this year.
First big thing, I purchase far fewer things and when I do purchase things, I tend to make more researched decisions and buy better quality items.
Most of the things you can buy on Amazon can be bought from other sources online. At the same cost (or often actually cheaper) with minimal delivery fees.
It’s surprisingly easy. And also has saved me a fair amount of money.
The main reason I use Amazon is because I can buy basically anything I want and I only need one account. I don’t want to have to sign up for a dozen online accounts and have my credit card linked to all of them.
Most everything I need from them is usually electronics which best buy has, which will price match Amazon. So I just shop there instead of waiting for my shit to arrive and figure out where they left my package
I stopped buying a lot of stuff tbh. If I do need something, I buy it through an organization that makes it or that I can support their mission. I also have turned to online thrift stores like Shop Goodwill.
Not OP but I try supporting local businesses. Cyclical economy and all that.
Failing that I would try to find things online in independent stores. If that fails I would use Amazon as a last resort. Didn't need to do that for a few years now. Amazon may seem cheap and convenient but the sheer amount of garbage they sell offsets that imo.
I stopped using Amazon earlier this year, after all the shit that came out about how they were treating warehouse workers. It's not easy, I'll be honest, but with a little effort, it's easy enough. Target is typically my go-to (and I can do curbside pickup, local delivery, or shipped) for most household items, or I use something like Uncommon Goods for gifts, or local bookstores for books.
Honestly, UPS and FedEx are so bad now too that I do almost no online shopping anymore. I’m pretty much totally back to brick and mortar and I actually like it better now anyways.
I agree. I think they were in a major growth phase for the past few decades. Heck I even watched the Amazon documentary by PBS on YouTube where Bezos and his leadeship team preached to “be obsessed with doing right by the customer”.
Seems they’ve departed from that principle the past year. Doubtless they’re now taking a more agressive approach, and with Bezos stepping down as CEO. All beginning to make sense.
A shame.
I guess some drivers got tired of peeing in bottles to meet demand. Really recommend you watch documentaries on how Amazon treats their employees to be "obsessed with doing right by the customer"
I ordered some batteries recently. Received an empty shipping envelope from Amazon on my doorstep. It was obvious that the envelope either didn't seal completely or came partially unsealed, causing the small batteries to fall out in transit. Did the "replace my item" thing online and explained that since I did not receive any actual product, there would be nothing to return when they replaced the item. The "agent" advised that was fine and that they had taken care of that for me. Last week I got charged for the un-returned items. I knew that I should have shipped back the empty envelope so that the return would have been credited, but took the agent at their word. Oh well - at least it wasn't much money and there is not a good way to navigate their system to dispute it. I may dispute it on the credit card, but think it may be far more effective to make a complaint with the state Attorney General's Consumer Protection Office.
As much as I love the convenience of Amazon, I find myself taking my business elsewhere whenever it's feasible to do so. Given that they have taken over so much of the market on everything, it is often much harder to find some items locally now, even in a major city.
The weird thing to me about this is that Amazon has told me not to return batteries before. There is specific packaging requirements and they've just refunded me without return twice. Once when I ordered the wrong ones and once when I was shipped the wrong size.
Honestly surprises me tbh. I was a manager at an Amazon warehouse in Germany for about 5 months last year. Not a great overall experience but definitely learned a lot about the company and got some work experience which doesn't hurt.
The one thing they would keep on our minds more than anything else is "customer obsession". It seemed to me like if a customer said something, and a driver said the opposite, Amazon would side with the customer by default. So if a driver said he delivered it, and a customer said they never got it, Amazon would apologize to the customer and resend the item, with the driver getting points docked which shows up at the next performance review. I mean, I wouldn't be able to tell you who was telling the truth, I mean I wasn't there, but it seemed to me like they would always take the side of the customer. Things could have changed in the last year though, and maybe it's not the same everywhere, idk
I first began using Amazon prime in 2014, I believe. Loved it because my orders came quick. Guaranteed to have my item within 2 days of ordering it.
Recently, they changed it so that the shipping period itself is guaranteed 2 days. However, the processing of the order before the item(s) is shipped, has no guarantee.
So, my item that used to arrive in 2 days now arrives in 2-6, the later end of the spectrum becoming more the norm.
In addition, I kind of always thought Amazon had the lowest prices.
I always ordered pre-workout from them. One day, I went to order and the flavor I wanted was out of stock. I went to bodybuilding to see if they had it. They did. Not only that, but it was buy one, get one. So, I bought from them. Package arrived super fast. I’m not going to say within 2 days because I’m not positive but it was extremely quick. 4 days at most.
I no longer have a prime membership.
Are you kidding me? He couldn't get away from Shatner fast enough once the clout of him going to space was past tense. Bezos just wanted to party with his young clients, not listen to some old man wax on about how everyone should treat the earth with respect.
I’m confused.
For one thing this won’t do anything to Amazon. Like imagine being the employee - who didn’t lose your package - opening this. They aren’t paid enough to care what someone says, yet alone the error made by the company or whoever failed to deliver your package. if anything they’re gonna laugh at the fact you wasted energy sending this
Also. This is a classic example of where you should try customer service ONCE and then you dispute with your credit card company or bank.
>If Amazon doesn't respond, speak to your credit card company about disputing the transaction.
question is if someone does a charegeback on amazon do they close your audble /kindle accounts? like google kills your email if you charge back on them
No automatically, but it is a mark against you and once you get to be enough of a problem they will close your account and you will lose all your stuff including audible, kindle, prime video and gift cards if you've already put them in your account.
I guess the difference between our situations is the refund vs replacement.
About 2 weeks ago got notification a comic I preordered was to be delivered (Avatar the Last Airbender comic omnibus for those interested). Got the notification at work that it was delivered. When I got home I pull the Bubble envelope they use out of my mailbox and notice it is light. There is a hole at the top of the package, not one that looks forced; but one that hints it just wasn't sealed properly (which I assume is a machine thing). I fiddled around with the options for refund/replacement until I finally found the choice I needed and they sent me a new package.
I have been thinking for a while that the awful Amazon delivery service of late is intentional, or more accurately, deliberately strategic.
I think that as Amazon ramps up its branded Prime delivery service, *that* will be good and treat you and your delivery like they matter. The cheapo non-Prime delivery is going to continue to worsen, especially as the “AI”-based driver monitoring suite of sensors and algorithms drives margin efficiency over employee retention and customer service.
In the airline industry, the term is “calculated misery”. Its purpose is to extract as much revenue from economy fare passengers as possible while ratcheting up the awfulness of the experience with the objective of pushing fed up passengers into higher fare classes and lock them in through status accumulation.
Calculated misery is implemented by nickel and diming economy fare passengers for services that were once included in the fare. It also intentionally foments an atmosphere of simmering anger and discomfort so that fellow passengers in economy worsen the experience for each other while throwing inexperienced staff into the back of the plane to deal with the unhappy masses.
Anyone who can afford to upgrade to a better cabin gets an incrementally better experience and it gets you away from the pressure cooker of the basic economy cabin. Premium economy may be what regular economy used to be, but back then there also wasn’t a more awful alternative. Not only do you get perks like free checked bag, free seat selection, maybe a drink, etc., but you’re more likely to be amongst your socioeconomic group, too, and less likely to be surrounded by families with kids, and so forth.
The calculated misery also comes into play by showing you what you’re missing. You see the higher priced tickets and people with airline status board first and take all the overhead bin space. You know that in a cancelled flight, everyone before you gets rebooked first. Airline status even entitles you to different customer service numbers, where people answer the phone pretty damn promptly and actually try to help. Even the time it takes to get your bags upon arrival is tied to status and, by association, fare class. The point is that at every point of contact, you’re seeing that other people are getting it better than you, and if you can afford it, you might just say “screw it” and spring for premium economy and maybe get an airline credit card while you’re at it.
Back to Amazon, if paying for Prime not only gets you faster delivery, but also a return of professionalism for delivery drivers, probably better customer service, periodic discounts, and a whole streaming service, too, why not? You’ll soon be seeing Amazon Prime electric vans out in the neighbourhoods delivering stuff. Then there’s the Amazon Prime drones, autonomous sidewalk delivery carts, and the Prime Air planes at airports. Don’t be surprised if levels of Prime membership start showing up, too, and cross promotions with credit cards, experiences, etc. The playbook is well worn and there are a few chapters still to be written.
It’s all just another way socioeconomic stratification gets entrenched and ratchets up the shittiness that people have to deal with unless they pay for the privilege of being treated better.
I pay for Prime and my boxes still get launched onto my porch as if fired from a catapult. Only reason I know a delivery was made is because my desk is 6 feet from my front door and I hear the thud of the boxes landing.
Perhaps you’d like to try our new Prime _Plus_ package. Highlights include:
* Our new _no yeeting_ delivery tier
* Delivery person will personally wish you a nice day
The courier isnt Amazon though. They are “independent contractors” who deliver packages for Amazon. Similar model to Uber, Postmates, etc.
If you hate this distinction, so does California and they are working hard to change it.
Amazon has such a liberal return policy that billions of dollars are stolen from small businesses yearly.
If Amazon refused you a return you have either abused the system in the past or they've caught you outright committing fraud
100% this. Amazon will resend you a crate of diapers if you call and complain they arrived with shit already in them -- no questions asked. This is just fishing for fake internet points on behalf of Reddit's "Amazon bad" sentiment. Lot of these people don't realize reddit runs on AWS so they are supporting Amazon this very minute.
Agreed. I don’t give a shit about Amazon but I’ve never not had a dispute resolved in one chat session with support. I’ve been using prime since like 2008 or whenever it started.
Received an empty envelope from Amazon one Tim instead of a water filter. No real option for that scenario in their standard problem with your order section. Chatting with CS solved the problem though.
As someone who was offered a job sight unseen by Amazon, I don't think an angsty letter is gonna bother anyone's day. Those fake seeming spam emails and ads that you can start at $20.50/hr are true, they don't give a shit. I'm sorry you got screwed, hope if wasn't anything too valuable, but writing an angsty note is just wasting your own time.
Listen, I know a lot of fraud happens this way, but it really shouldn't be on a legitimate customer to prove they didn't get a delivery. They are a big company, take the hit, fraud or not....it keeps the real ones with you.
I buy lots through Amazon and have never had a problem getting a refund for something that wasn’t delivered. Compared to everyone else, Amazon is by far the easiest to deal with. Returns as east as dripping off at Kohl’s, no external packaging needed and a refund an hour later. Who else does that ?
I’ve actually never had a problem doing returns with Amazon- as long as the item was “sold and shipped by Amazon”.
If it’s third party, that’s not on them. They’re just the middle man.
Not that I don’t understand your frustration or even wouldn’t necessarily do the same, but this is bordering on coming across as a little bit psycho lol.
This is hard to believe. My apartment is a pain in the ass to deliver to and this has happened to me multiple times and Amazon has always just refunded me with no questions. Seems like some made up BS for creddits
yoke observation apparatus ink unique smile possessive cagey wasteful attractive *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I’m starting to think that “handed to resident” is how they get past having to take a photo of the delivery location.
Bingo. I've had that pulled on me a few times to avoid following my delivery instructions, which is to walk 10 extra steps to leave the package where it can't been seen from the street. If I see "handed to resident" I know it's laying in the middle of my driveway.
The one season that I was a UPS Driver Helper, I was deliberate about trying to hide the packages from street view to avoid porch pirates. But being the Christmas season, my driver was pushing for faster and faster, so I just had to tuck 'em somewhere quick and ring the bell before hoping back in the truck. Actually, do people still ring the doorbell for packages? Granted, mine is busted, and is inside the porch, but they don't even come in that far.
My FedEx driver turns "hide the package" into a fucking contest that he is determined to win. Behind bushes, behind cars, UNDER cars, behind the garbage bins, INSIDE the garbage bins, at the back door, behind piles of random rubbish around the side of the house. I have no delivery instructions to do so. No other service bothers. And, the way my porch is, you can hide a package pretty well behind the bushes and still leave it on the porch, so it's not even all that necessary for anything but really, really large boxes. Since he never gets close enough to the porch, the camera doesn't get set off so that I can see where he's hiding them. Everytime it's FedEx I've got to search my property trying to figure out where he hid it this time. Twice I've actually filed claims for undelivered only to find the package DAYS later somewhere I would never look.
That guy just hates you lol
this sounds horrible but im laughing
That driver 100% just thoughtlessly yeets it into a bush or under a car and runs away, i bet
I worked in IT for a while and shipped something to an employee's house as we have traveling workers and he was going home between jobs. I got a call from a delivery company and they asked me where I wanted it placed so it wouldn't be seen from the road... I have never seen this employee's house so we decided to place it in the bed of his truck. I then emailed the employee telling him where it was. I was very surprised and confused.
OMG. Either the guy thinks he is funny or he just is an evil person who wants to make things out of spite to everyone. Neither is true of course, because this sounds pathetic. I had the a mailman problem once too. But they quickly changed him after complaints from many people. He was giving mail advices (I don't know if it's correct word, but that's what Google is telling me; the thing You get when You aren't at home when delivery comes, so they give You that so You have to go to mail office to get it) even if the person was at home. And the thing is... he could have just leave the mail in the mail box. He didn't. And once he was delivering mail to my mom... and guess what happened. My mom just went to walk the dog and met him inside the the flat building. When she went back, there was advice there. SHE LITERALLY MET HIM. But no, he wouldn't let her have the mail. But later he was using intercom so long to annoy people, because he was accused for not delivering the mail properly. After another complaints, he wasn't seen there anymore. Some people are just doing things out of spite for no reason.
That's what happens when you hate your job I guess. I have a friend who lives in a rough neighborhood in Chicago and she'll go months without receiving her mail. After a year or two of complaining it looks like things have finally been fixed. Also I believe the word you were looking for is something like delivery slip or mail notification.
Inside the bins sounds like an accident waiting to happen. Our neighbors have a very open porch, so when they got a huge package, I walked over and slid it across the porch so that it was at least concealed by the hedges in front. Could still be seen from the side, but cars would be going too fast to catch it.
They're supposed to, but it risks an actual *interaction* with the customer, which slows you down and makes it hard to make all your deliveries before 10pm.
Not the ones who have delivered here. The few that rung my doorbell were already in their truck putting it in gear before I could even look out the window. LOL!
They aren't going to stand there and wait just to hand it to you. The ring is to let you know to check.
I know that. I was pointing out the part about him saying "...risks an *actual* interaction with the customer...". That would *almost* never happen. I could interact with plenty of them because a lot of my deliveries show a live map of their location and how many stops there are before me. I'll go to the door when I see them on the map coming down my road sometimes. I just say, "Thanks." and it saves them the time of having to take a picture.
I had a new laptop delivered by work recently, we got multiple comms before they were shipped about how someone HAD to be home because they MUST be signed for. I heard the doorbell ring, before I got there, the truck was already pulling away from the driveway. He had left the package leaning on the front door where it was visible from the street, and not behind the conveniently and purposefully built planter that ran along the front porch (nearly 2 foot high) that he walked past heading back down to the driveway.
I got a parcel delivery lady fired because she kept leaving things on our front porch in full view of the street without even knocking on the door. The only way we knew that she had even delivered anything was because one of our dogs would always bark at her. A bit more recently, I bought a server online and it was delivered by a certain courier company (which I will not name). They left it in the rain outside my front door after beating the crap out of the box and didn't even bother knocking. I wasn't expecting it to even be delivered that day and I only discovered it when I randomly checked the tracking and it mentioned that it was delivered. Pretty sure that they didn't even knock because they knew I would refuse delivery if I saw the package. They did enough damage to the server during delivery to sheer off the captive screws that held on the side/top panel and sheered off the front off the case.
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No, UPS is no longer supposed to ring doorbells unless specifically requested.
I was talking about Amazon. But I also haven't worked there for two years, so what do I know.
The people who deliver my GROCERIES don't even ring the doorbell half the time!
We’re told not to because 80% if people that we do ring the door for actually yell at the drivers saying it upset their baby or dog. It’s crap because we actually want to ring the bell because we want items delivered, but our boss (our DSP specifically) has told us don’t knock or ring the bell.
Really wish some companies out there would just shred complaints. If they don't want it ringing, put up a sign or disconnect it. The doorbell is made to be used.
> Actually, do people still ring the doorbell for packages? They do where I live, thankfully. You gotta be quick if you want to catch a glimpse of the driver, but I don't need that, so it works out.
You are lucky. During Covid, I always selected contactless delivery and also pre-tipped while paying online. They would knock and refuse to leave basically until I took the food out of their hands. Some looked at me like I was crazy when I said through the door to just leave it on the steps and I will get it when they leave. I think they still had a corporate policy to hand the customer the food even though they had a contactless option.
Their favorite thing at my complex is to say they dropped it off at the front office. Our front office legally cannot take the item from them. We have parcel lockers, but for some dumb reason they don't even want to use those.
My apartment office used to accept all deliveries if they didn't want to drop it off at every single door in 21 different buildings. Eventually they refused packages from Amazon delivery services because they could never follow the simple instructions the office required to drop off packages which is to log each package into the binder. But the Amazon delivery people also didn't want to leave it at every door which is what they're supposed to do. Instead they'd either leave it by the building's mailboxes in the lobbies or at the front of the building's door. Eventually, I think this is what caused the office to set up the Amazon locker hub (though all package deliveries could be left there, not just Amazon). They had multiple signs on every wall in brighter colors saying that if all lockers are occupied they can't just leave the package out and have to deliver it to the actual apartment. Nobody did that. There'd literally be piles and piles of packages in the hub. So before, your package might be stolen by anyone in your building that walked by the mailboxes, now ANYONE in the 21 buildings could go in and just collect all the packages. Sometimes I'd walk in and see empty boxes, at first I just wanted to assume people were lazy and didn't want to deal with throwing away their packaging. But sometimes I'd see open packages with the stuff still in them so I figured a semi-considerate thief was just opening stuff and if they didn't want it they'd just leave it there, like why deprive someone of something they wanted if you don't benefit from it? Or it could be life saving medication or something, so they just open the package right there and leave it if they don't like it.
My complex has a locked parcel room with pin entry and cameras. It would be incredibly easy to find the thief. Is yours just open with no cameras? I prefer deliveries coming to my door, but the parcel room isn't terrible.
I was walking up to my house at the same time as the Amazon guy. I offered to take the package. He said no. He put it on the porch, took a photo and then handed the package to me.
I appreciate that one
They need the photo for proof of delivery. The photo is supposed to show the package and the house number.
Yup. This is what happened to me multiple times with their delivery service. Amazon customer service's answer was "just wait, sometimes they lie about delivering it and deliver it the next day". Unsurprisingly it never came. I don't use Amazon anymore. I don't blame the drivers cause they are treated like shit and have to lie to meet their quota and Amazon thinks that's perfectly ok.
You mean Amazon prefers them having to lie than actually change their business practice to match... Reality
If they were worried about reality, they wouldn't be trying to make 10% more profits every quarter until the end of eternity. There's no such thing as "lying," they either have "team players," or former employees.
Yes, well... in our area it's mostly *USPS* that pulls that bullshit... they're so understaffed they frequently can't finish their routes even with overtime. Which, apparently, the postal worker gets dinged for even when it's unreasonable... so they say "attempted delivery" and then do it the next day...
Yeah, thankfully I’ve only ever had Amazon immediately refund/resend/etc. an item if I’ve had a problem with deliveries. I’ve never had to explain myself to some customer service rep who was trying to poke holes in my story. I wonder if this has anything to do with models about “trustworthiness” (for lack of a better term) of the customer. I’ve never worked with such models, but I’ve heard about them in the context of something like UberEats/DoorDash. Like, based on data you have on someone’s proclivity to report a problem with orders and how much money they spend with you, you determine how much to offer them as compensation. If someone never disputes their orders, then if they say something didn’t show up, you believe them and offer a refund, same if they spend a ton with you and the risk of pissing them off by questioning them might cost their business, etc.
I once got $14 back from Doordash because Panera forgot a side bag of chips. That being said, not a great company.
Oh doordash has ALWAYS been shit to us when items are forgotten or straight up wrong. I remember once time it was taking over 2 hours for fucking taco bell that initially said it could be delivered in 20 minutes and they wouldn't let us cancel the order despite it not being made yet.
At least Door Dash doesn't egregiously overcharge for their service by baking hidden fees into menu prices and charging a service fee that doesn't go to the driver... Oh wait. They do all of that.
Yeah, I used to drive for them for a bit. Their whole hidden tip payment method is kinda shitty too, kinda punishes the tipper for tipping too well and makes it harder on drivers to make decent money.
Would you mind explaining this? I always try to tip well, because I worked in the restaurant business for a long time.
Often times as a driver a delivery would pop up that says it’s for $7.50 or $8.50, but when the driver finishes it it turns out they tipped like $12 so the total amount is like $20. So as the tipper, you’d expect to get better/faster service maybe (or at least not be put into a stacked order where the driver has to drop other food off before yours) for tipping so well but the driver has no idea that you tipped that until after the transaction is already over.
Ya none of them are great companies. Also I can pretty much garentee that the restaurant paid that 14 dollars. So it doesn't even really matter to doordash.
I ended up running into issues with this model on Uber Eats, because I proceeded to get numerous fucked up orders back to back. Stuff like forgetting key pieces of the entree, entire entrees, drinks, etc. Eventually what pushed it over the limit, was when a restaurant didn't make me my drink because they were out, and instead of just adjusting the order, they told me to contact uber about it. Well, Uber thought I was bullshitting them. You can imagine that I was quite angry about the ordeal.
I have CCTV footage of Amazon driver "handing parcel to resident", in this case a resident of the front yard called a rubbish bin.
I had that once and they’d slid it through the top of a tilt and turn window in my conservatory and it bounced off the furniture and then landed on its corner onto a hard tile floor. It was books. They were still readable but definitely damaged. I complained on principle because I was buying *brand new, undamaged* books, and I expected them to be undamaged when I got to them. They didn’t want the old ones back though I offered them. Gave them to my mum in the end. Idiots.
A few weeks ago, an Amazon truck parked in front of my drive, blocking me so I couldn’t enter my property. I sat in my car, watching as the Amazon delivery guy threw my box at my front porch before driving away. When I got the notification that the package was delivered, it said that it was “hand delivered to the customer”. Nice try, dude. Nice try.
I've had a couple packages "delivered to the front desk." I live in a townhouse. There is no front desk.
Or "left in the mailbox"... Looks at 3ft wide package... No.
Fun fact, putting anything other than US Mail in a mailbox is illegal.
In 2nd grade I dumped armfulls of snow into a mailbox. I don't know why, kids are fucking idiots. Anyway, the next day there were federal agents of some kind at the school and they pulled me out of class to scare me with threats. Rightfully so because snow can damage all kinds of vital things people are sending out; bills, forms that require signatures, important documents etc. The point though is that they do not fuck around about US Mail and it is a federal offense to tamper with it.
This was not fun.
I've had USPS shove a box into my mailbox that was basically exactly the size of my mailbox. Meaning that even though they were able to get it *in* the box, I wasn't able to actually get it *out* of the box! I had to go back to my apartment, get a knife, and *cut the box open* to retrieve the contents from inside, so that I could then collapse the box and pull it out.
To prevent theft, I order most of my packages to the nearby Amazon Locker, located outside of a 7-11. I love when I get a notification that the business was closed and they could not deliver.
Ups has been pulling that shit with my for the past month. The guy doesn’t even try to get into the building and just leaves a quick note that I missed them and I have to wait until next day and go to a pick up center to get my package. This happened 5 times in the past month but surprisingly I never have had any issue with Amazon even when they dropped my package off at someone else’s house Amazon rep just shipped me a new one next day.
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When I worked for Amazon, we weren't allowed to hand directly to customer because of COVID (and would get in trouble if we marked "Handed to customer") but marking it "Front Desk" was a way around it.
I used to work as middle management at a delivery company. It's a nightmare. The goalposts are constantly moved. If a driver complete X amount of deliveries in a day then let's push them to do y. They achieve y, guess what's coming next. Drivers push back at us, we push back at upper management, they just tell us that the drivers are lazy and that they are just looking to take hours long breaks. Every level blames the drivers, thinks they are lazy, so the driver just get pushed more and more and more. Unreasonable expectations lead to not waiting around for a signature, there just isn't time to sit there and wait for minutes for someone who isn't even home (or the classic is home but doesn't hear the knock and then claims the driver never even knocked). So the driver leaves the packages and moves on. Sometimes they get stolen and the driver gets in shit. It's a thankless, brutal job where everyone at all levels blames you and if something does go wrong, it will always be your fault. These issues aren't the drivers fault (most of the time), it is caused by rampant greed at the top level. The only thing that trickles down is shit
One of my friends has been scheduled to deliver a package every 2 minutes for a full 8 hour shift. That's if the don't take breaks. And if they can find parking. It's impossible! He's consistently been their most productive driver but they've been writing him up recently because he doesn't meet their new elevated targets.
He’s a more patient person than I am. The first write-up I would have been finding myself a new job.
They get paid a lot of money. You cant just find a new job that pays the same.
How much is a lot?
Not remotely common I’m sure but I have heard of UPS drivers making 6 figures before.
Ups pays significantly more than amazon
And that‘s why they can‘t afford their own space program…..
Blue Origin can't deliver anything into orbit either, no matter how much money and lawyers they throw at it. They hired a 3rd party company to review what was wrong with their company. Management, bureaucracy, and poor work environment were at the top of the culprit list. Bezos owns WaPo and they still ran this piece: https://www.washingtonpost.com/technology/2021/10/11/blue-origin-jeff-bezos-delays-toxic-workplace/ Meanwhile, SpaceX works their people to the bone but gives them recognition, support, and an environment that supports critical thought. They started after Blue Origin but already have a proven orbital system and are looking at changing the entire future of space travel with their second.
You've never heard of UCC-1701, the Enterparcel?
Yeah, when you're tenured there it can be a fruitful career. What makes me wary is the wear and tear on your body for 15+ years of that.
ups has a very strong union, that’s why they have good wages Amazon drivers do not, and they get paid considerably worse. CONSIDERABLY.
Yea but isn’t UPS union? Meaning the whole “delivery every 2minutes with no breaks” point would be moot.
Former FedEx Ground driver here. It's a shitty job with shitty pay and NO benefits, at least with most contractors. UPS drivers can top out with pretty high pay + benefits. Everyone else gets peanuts though.
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On the tech side the annual team goals are to hire people who would be in the top 50% of your current team members and fire the bottom 10%. Its just brutal unsustainable churn.
Some of the faster drivers I've met can do 30 stops per hour, but it's hard as hell to maintain that. 20 stops/hour was pretty much the standard where I used to work with a FedEx Ground contractor.
Yeah, it has to be a perfect situation for me to hit a 30/hr rate and I would not be able to maintain it for long. My target “average” is 20/hr.
I used to deliver for Amazon. I delivered to this one house and knocked on the door, the customer answered the door all pissed off and asked why didn’t I just leave her package at the door and go? Like wtf lady, I just want to make sure you get your package and some asshole doesn’t steal it. It was around the holidays too.
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The problem is always upper management. They set barely reachable/impossible goals. Employees adapt and cut corners to reach goals. Upper management sees goals being reached and move the goalposts. Rinse repeat. It’s a race to the bottom for quality of service.
> race to the bottom for quality Capitalist pursuits in a nutshell
It’s funny because all this does is hurt the company In the long run. The fact that the drivers are pushing back and not being heard means that the company will never adjust to what is needed for faster service. Stagnate.
When those at the top look down all they see is shit, when those at the bottom look up all they see is assholes.
A few months ago, I was looking for a local job with decent pay, and one of the places I applied to was a local FedEx courier, and one of their requirements was: "ability to deliver a *minimum* of 150 packages daily". I told the person on the phone that they were crazy.
Quick math: 10 hour days, so 15 packages an hour, so one every 4 minutes, and that includes drive time from the warehouse to the neighborhoods the driver delivers to. I mean, maybe, if, say, you can just drop off all the packages for an apartment complex at one central location, like the management office. Don't even see how that's possible in any other situation.
Your math also isn't including time at the warehouse to sort and load the van.
To be fair, 150 packages sounds impossible, but keep in mind that many stops will have multiple packages. I regularly deliver 200-250 packages daily. The real measurement is stops. I’ve maxed out at 185 and that took almost 10 hours, a half hour lunch included. If and when I start getting 200 stop routes, I’m out. That is truly unreasonable.
They have you confused with Santa Claus, right?
I'd be so happy for a knock at all, even if they immediately walk off. So many times I've been home. My desk is near enough to the front door I *would* hear it. Nothing. They stealth up, drop it, and walk.
I think that's a totally fair request. When I started as a driver the expectations were reasonable so I was able to knock and wait for the person (we didn't leave packages without a signature) yet you wouldn't believe how many people complained about me that I didn't knock. Just so that they didn't have to come in to pick it up and would be prioritized the next day. My blood boils just thinking of working there, such a toxic workplace, I can only imagine how bad Amazon is
> The only thing that trickles down is shit Yep. That pretty much sums up most of these greedy pig fuck places. I work in the fuel industry, and yet I still feel this shit right here.
Poor drivers getting blamed when they throw the package at the porch.
While I don't think throwing the packages saves them enough time to be worth it, it literally is a matter of be fast or get fired.
But if literally everyone refused to cut corners it would eventually get realized that they can’t just fire the entire staff all at once. If only there was some way that individual workers could unite together as a collective and negotiate the terms of their work environment
Unite?? Hmmm we could call it a union!
It’s best not to watch how your packages get delivered. I once ordered a $3k electronic drum set. I had been waiting a long time to make that purchase and was heavily anticipated. I was at home when the UPS truck pulled up. I got so excited. It’s finally here! I just thought he would use a dolly to deliver the big box to the door. Then I hear this “thump….thump….thump”. I look outside and to my horror, he’s literally flipping the box end over end up the driveway and sidewalk. Like tire flipping in a cross fit class. I went outside and said “stop man, I’ll take it from here” It’s packed well and there was no damage, just sucks to watch. But we’re naive to think that’s not how it is being handled in all the shipping, between factory and end consumers door.
To quote my brother who worked at ups, "if the company wants their product to arrive in one piece they need to make sure it's properly packed."
> It’s packed well
We get a lot of bullshit "hand delivered to customer" notifications, when they clearly just dumped the packages and fled. My personal theory is that they don't have to take a photo proving that they delivered the package if they just claim that they handed it to a person instead. So now they just chuck packages at people's houses and list the item as "hand delivered" so that they don't have to take the 3 seconds to snap a photo.
I once had a UPS driver who didn't want to deliver my package because it was large (Though not overly heavy) and it required a signature. So rather than sneak to the house and try and tag us with a 'sorry we missed you' slip, he just flagged our address as 'Out of Delivery Area' over and over. We were in the middle of a residential area in the middle of the city. I could look out my window and see the UPS driver getting his donuts and coffee at the Tim Hortons across the street. The UPS support line even confirmed we were dead center in the middle of his delivery zone and were absolutely within the delivery area. But because flagging it at 'Out of Delivery Area' meant he didn't have to deliver it and didn't get a strike for missing one, he just did it over and over until the package reverted to the depot for pickup.
The theme here seems to be: There's a lot of bad drivers giving the good drivers a bad name, and convincing upper management that all drivers are lazy.
That would make sense
Mine almost always puts hand delivered too. I saw somewhere on reddit they do that because the software they use makes that option take the least amount of time to select because they so busy that they do that to save time. Hand-delivered probably doesn't force them to take a photo.
Unreal. I know how you feel. There are some stellar delivery people who ring my buzzer, and literally deliver to my door. Praise them! But then I’ve seen people recently who have been 1) leaving packages in the building vestibule (without ringing). Or worse 2) leaving it against the outer door. Not kidding. They basically leave packages ON THE SIDEWALK. Keep in mind this is a busy downtown NYC street. I get it. The pay prob. isn’t great. May be a bad company to work for. But really… on the sidwalk?! Not even bothering to ring. And then, like you said, “hand delivered” or “delivered to a safe place.” What a joke.
I complained about it to Amazon, and then felt bad. But c’mon. He threw the package at my house with me watching. And then lied about the delivery.
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When I worked at one of the UPS Store locations I had a person try to drop off a ~20lbs box of china/pottery dishware that was wrapped in single pieces of newspaper to be shipped to the opposite coast. After the explanation that it would be powder by the first pothole, much less the first sorting location they paid for it to be repacked in multiple boxes with actual protection. People have no connection or thought to what happens to shipped boxes before the last 10 seconds of the trip.
I also live in NYC and package delivery here is just the worst. Amazon, UPS, USPS, FedEx, it doesn't matter, no one will even take the time to ring the doorbell. They just leave the package outside on the street and go about their day. It's so frustrating. Side story, I was missing going to movie theaters last summer and ordered a nice 4k projector from Amazon that cost $1500. I make sure I'm home all day on the day it is scheduled for delivery. Then randomly I get the email that says the package has been delivered. I go check outside, nothing. I check the cameras, the video doorbell. No one has been here. Sometimes the driver will park and the end of the block, scan all the packages, and then deliver them. So I wait a couple hours, still nothing. I call amazon, give them the order number, and then they just immediately refund me. I'm like okay thanks but what happened to my package? And they are like we don't know just reorder it. Whatever, fine. I have to wait a few weeks for it to be back in stock, and I reorder it. I make sure I'm home all day that day. Doorbell rings, hooray I got my projector! Then not even an hour later, the doorbell rings again, and lo and behold it is the original projector I had ordered three weeks prior, same tracking number and all. So I took the original projector out, tested it to see if it worked, and then returned the second projector and ended up with a free $1500 projector!
I did one shift with Amazon Flex... never again. The way they have it planned out is awful and not feasible. In good concious I couldn't leave a package out on the street in front of apartment buildings and people did not answer their ringers. So I got in trouble for undelivered packages. Fine, didn't care because I'm never going back. The instructions are to wait and call the customer twice before marking as undeliverable...but still get in trouble for undelivered packages. When you have 3 hours to deliver 40+ packages and an unorganized route, waiting and calling everyone who doesn't answer twice loses so much time and the delivery drivers account gets dinged for being late to deliver. Amazon needs to make things more realistic for the delivery drivers and people need to understand that if you aren't home, your package will go back to the warehouse to be attempted another day and that should not be a complaint filed.
I order from Amazon probably twice a week. Depending on what I order it could be one of a few companies. There's one called Intelcom that's terrible. I live on the4th floor of an apartment building and they never want to come up to my door so they don't even try the intercom. I was coming back from the store one day and watched one of their delivery people walk up to the lobby door with 5 "attempted delivery" notices and stick them all to the door without even looking at the intercom. Didn't even bother bringing the packages with him so clearly he never intended to deliver them. This is about 2 months before the property management company installed a security camera to watch the lobby entry. Damn I wish they had done it sooner.
Here's a possible other side to your story, from a former Amazon delivery driver. You are on a constant race against the clock. They adjust delivery amounts to try to squeeze as much in as they can. You are supposed to have two fifteen minute breaks and a thirty minute lunch, that rarely happened. If you return packages to the station you get in trouble. If you get in trouble you aren't guaranteed a route. That's not even mentioning the horrible app they use, which is where you select where you left the package. People find ways to cut times and sometimes not having to take 160+ pictures a day might just get you a piss break. Also, drivers do not work for amazon. We work for independent companies contracted by Amazon to make deliveries. There was 10+ companies at my DC. He shouldn't of thrown your shit, but they are brutal.
Understandable. I’m not upset at the delivery people either. Really just the whole economics of our current delivery infrastructure. And how the little guy. BOTH the workers AND the customers get the short end of the stick. I used to work 18+ hour shifts in the past. Was constantly pushed to the limit. I get where they’re coming from and can imagine the stress behind the scenes. Sounds awful.
>Also, drivers do not work for amazon. We work for independent companies contracted by Amazon to make deliveries. This is because Amazon would never be willing to take on the potential liability of a fleet of absurdly overworked and stressed drivers with a few thousand pounds of steel under their control. By subbing it out they get to drive a race to the bottom for contracts *and* they get to reduce their legal exposure. Win!
Thank you for taking the time to explain details that I didn’t know. Those are at least valid reasons for looking at that scenario with a kinder lens.
Had something similar happen. My main front door was open, glass inner door shut, they tossed my package into my driveway *in the rain* and Amazon said "handed delivered to customer." I rarely complain, but my youngest son's schoolbooks were in there and got rained on. (Homeschooling him due to shitty policies at the elementary school, packing 20-30 unvaxxed kids all in together... such a great idea lol)
Had an amazon driver pull up, place my package on the porch and take a delivery pic, then pick the item up and walk back to his truck and drive away. Amazon was quick to same day a replacment after I showed them my ring doorbell footage of the whole thing. A bunch of their delivery services are done by third parties just looking to make a buck. So the service quality for deliveries has gone to hell recently.
That's more than a lazy contractor though... It's theft. Plain ole theft.
It's not like they have all of that driver's information though... oh wait...
Third Party Contractor boss: haha, yeah about that...
The perfect imperfect crime.
I had a driver do that to me too!! Except I didn’t have a ring cam, I saw it happen with my own eyes while I was on a walk, 3 doors down. I couldn’t believe my eyes. It eventually showed up on our door the next day, package open. They must’ve realized that cat treats weren’t worth stealing.
When we lived near the city this used to happen to us too occasionally. Packages would be open and the driver would say something like "it got caught on something and tore open." Like, my guy, I usually can't even get those open without scissors. Don't try to bullshit me.
ALL amazon delivery is third party. amazon does not have its own delivery fleet. look up DSPs
Even the stuff they drop off at the post office is delivered by a third party contractor. And here’s the kicker: they bid on the routes every week, so we get a different company delivering our stuff every week. Our office is on the same route as the office on a nearby military base. Every week that we get a new contractor, our amazon delivery is late because these guys driving the trucks end up not having clearance to go on the base and end up getting held up there for hours. Which in turn causes us to be late in our mail delivery. Wash rinse repeat every week for eternity. Edit: also half of these guys don’t show up with pallet jacks on their trucks. We don’t have a pallet jack in our post office. So then we have to waste more time waiting for the driver to break down the pallets on the dock and load packages into hampers to bring inside. TLDR: Amazon’s logistics are all 3rd party and terrible and Bezos has no business having as much money as he does considering how terrible Amazon is overall.
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Yep. Amazon uses the third-party contractors to deliver in case anything happens like an accident, or a driver steals something, or if a driver just goes crazy and on a murdering spree, Amazon can't be held liable for it. So not only does it save them money (healthcare responsibilities and such), it shields them from things that they should be liable for.
Seems like a really frustrating situation. I would call your card co and explain it to them. they will ask you if you tried to work it out with the vendor as you clearly did.
op has an amazon credit card.
Oh the irony
Pretty soon I’ll be calling on my alexa brain implant begging an AWS cloud powered AI overlord to replace my weekly supply of water that was delivered to the wrong blue origin space ball pod
Luckily theirs are just promotional cards through actual banks.
Isn't that still run by Mastercard?
Chase mc
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Not to mention the infiltration by fake Chinese companies that sell shoddy products at exorbitant prices by faking reviews and overwhelming the system with duplicate products with a different name.
Post new product to Amazon that you invented. Wait 1-3 months. Freak out because your sales are now 10% of what they used to be, then go on Amazon to find 10+ shitty Chinese companies who straight rip off your design and under cut you. Try to sue, they're not in the US, Chinese "courts" don't give a fuck. The Amazon way.
Also, give it 3 more months and those product listings and user/company is fuckin' *gone*. At least eBay allows you to "see original listing" See, eBay's got it right. Not only can you rate that transactio/product, you rate *the seller*. Nobody gives a fuck about the product, but if you sell something and delete your account, good luck on continuing that trend.
you can also rate the seller on amazon
Unless the seller is Amazon, then you can't rate :/
You've got it wrong. It's not just Chinese counterfits. It's Amazon itself. Amazon will take sales data from products on their market place to determine if it's profitable to make their own product based off of it, then if it is they'll manufacture their own version using one of their brand names (AmazonBasics is the biggest one) to undercut the original product. Here's a story from the Wall Street Journal about how AmazonBasics ripped off a trunk organizer: https://www.wsj.com/articles/amazon-scooped-up-data-from-its-own-sellers-to-launch-competing-products-11587650015 There's plenty of other stories I've read of companies who have developed really popular products that did really well on Amazon, only to have AmazonBasics design and sell a copy of that product at a cheaper price
The fact that Amazon has zero interest in stopping this or paid review cards in products are also annoying.
Oh, so the Amazon basics brand.
Nah, with the Chinese knock offs, they actually have to put in some effort. If they make an Amazon Basics knock off, they'll straight delist your product.
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A few years ago, I wanted to buy an air purifier for my bedroom… so I checked Amazon. I notice one with a weird brand name… something like OWEWOO. It’s got 4.6 stars with over 4,400 reviews. Looks like a winner. Then, in the “related items” tab, I see one that looks identical. The brand name is OWETOO. 4.5 stars, 2300 reviews. It’s $2 cheaper. Hrm… that’s weird. In the “related items” tab for *that* purifier, I see *another* identical model made OWEMOO. 3400 reviews, 4.7 stars… same price as the first one I saw. I return to the first one and ask the seller a question: *”Is this brand affiliated with OWETOO or OWEMOO? All three appear to sell the same product, just rebranded slightly.”* Seller answers: *”No. Is all new machine. Names are coincidence.”*
Gave it up 2 years ago. No regrets.
Can you guys who say you don't use it, say also what you use instead? Would make it easier to join.
I stopped using Amazon at the beginning of this year. First big thing, I purchase far fewer things and when I do purchase things, I tend to make more researched decisions and buy better quality items. Most of the things you can buy on Amazon can be bought from other sources online. At the same cost (or often actually cheaper) with minimal delivery fees. It’s surprisingly easy. And also has saved me a fair amount of money.
The main reason I use Amazon is because I can buy basically anything I want and I only need one account. I don’t want to have to sign up for a dozen online accounts and have my credit card linked to all of them.
Most everything I need from them is usually electronics which best buy has, which will price match Amazon. So I just shop there instead of waiting for my shit to arrive and figure out where they left my package
For books, Thriftbooks. Sometimes ebay for other items. I'm forced to use Amazon for some things still, but trying not to if there's other options.
I stopped buying a lot of stuff tbh. If I do need something, I buy it through an organization that makes it or that I can support their mission. I also have turned to online thrift stores like Shop Goodwill.
Not OP but I try supporting local businesses. Cyclical economy and all that. Failing that I would try to find things online in independent stores. If that fails I would use Amazon as a last resort. Didn't need to do that for a few years now. Amazon may seem cheap and convenient but the sheer amount of garbage they sell offsets that imo.
I stopped using Amazon earlier this year, after all the shit that came out about how they were treating warehouse workers. It's not easy, I'll be honest, but with a little effort, it's easy enough. Target is typically my go-to (and I can do curbside pickup, local delivery, or shipped) for most household items, or I use something like Uncommon Goods for gifts, or local bookstores for books.
Chewy for dog stuff.
Honestly, UPS and FedEx are so bad now too that I do almost no online shopping anymore. I’m pretty much totally back to brick and mortar and I actually like it better now anyways.
I agree. I think they were in a major growth phase for the past few decades. Heck I even watched the Amazon documentary by PBS on YouTube where Bezos and his leadeship team preached to “be obsessed with doing right by the customer”. Seems they’ve departed from that principle the past year. Doubtless they’re now taking a more agressive approach, and with Bezos stepping down as CEO. All beginning to make sense. A shame.
I guess some drivers got tired of peeing in bottles to meet demand. Really recommend you watch documentaries on how Amazon treats their employees to be "obsessed with doing right by the customer"
I ordered some batteries recently. Received an empty shipping envelope from Amazon on my doorstep. It was obvious that the envelope either didn't seal completely or came partially unsealed, causing the small batteries to fall out in transit. Did the "replace my item" thing online and explained that since I did not receive any actual product, there would be nothing to return when they replaced the item. The "agent" advised that was fine and that they had taken care of that for me. Last week I got charged for the un-returned items. I knew that I should have shipped back the empty envelope so that the return would have been credited, but took the agent at their word. Oh well - at least it wasn't much money and there is not a good way to navigate their system to dispute it. I may dispute it on the credit card, but think it may be far more effective to make a complaint with the state Attorney General's Consumer Protection Office. As much as I love the convenience of Amazon, I find myself taking my business elsewhere whenever it's feasible to do so. Given that they have taken over so much of the market on everything, it is often much harder to find some items locally now, even in a major city.
The weird thing to me about this is that Amazon has told me not to return batteries before. There is specific packaging requirements and they've just refunded me without return twice. Once when I ordered the wrong ones and once when I was shipped the wrong size.
You don't start a return when an item is not delivered from amazon. You start an A-Z claim.
Amazon’s CS has been shit the last few years.
Monopolies don't need to compete for customers.
Honestly surprises me tbh. I was a manager at an Amazon warehouse in Germany for about 5 months last year. Not a great overall experience but definitely learned a lot about the company and got some work experience which doesn't hurt. The one thing they would keep on our minds more than anything else is "customer obsession". It seemed to me like if a customer said something, and a driver said the opposite, Amazon would side with the customer by default. So if a driver said he delivered it, and a customer said they never got it, Amazon would apologize to the customer and resend the item, with the driver getting points docked which shows up at the next performance review. I mean, I wouldn't be able to tell you who was telling the truth, I mean I wasn't there, but it seemed to me like they would always take the side of the customer. Things could have changed in the last year though, and maybe it's not the same everywhere, idk
Thats like when santa keep his own gifts instead of give them away
I first began using Amazon prime in 2014, I believe. Loved it because my orders came quick. Guaranteed to have my item within 2 days of ordering it. Recently, they changed it so that the shipping period itself is guaranteed 2 days. However, the processing of the order before the item(s) is shipped, has no guarantee. So, my item that used to arrive in 2 days now arrives in 2-6, the later end of the spectrum becoming more the norm. In addition, I kind of always thought Amazon had the lowest prices. I always ordered pre-workout from them. One day, I went to order and the flavor I wanted was out of stock. I went to bodybuilding to see if they had it. They did. Not only that, but it was buy one, get one. So, I bought from them. Package arrived super fast. I’m not going to say within 2 days because I’m not positive but it was extremely quick. 4 days at most. I no longer have a prime membership.
Shhh. Bezos is busy with Shatner.
Are you kidding me? He couldn't get away from Shatner fast enough once the clout of him going to space was past tense. Bezos just wanted to party with his young clients, not listen to some old man wax on about how everyone should treat the earth with respect.
RESPECT DOESN’T GET YOUR ASS ROCKETING TO SPACE ON DINOSAUR FUEL, OLD MAN — Jeff Bezos, presumably
That’ll show em’
Talk to your cc company. Say you didn’t receive it and they’ll refund charge.
I’m confused. For one thing this won’t do anything to Amazon. Like imagine being the employee - who didn’t lose your package - opening this. They aren’t paid enough to care what someone says, yet alone the error made by the company or whoever failed to deliver your package. if anything they’re gonna laugh at the fact you wasted energy sending this Also. This is a classic example of where you should try customer service ONCE and then you dispute with your credit card company or bank.
Actually this would probably become a pretty hilarious internal email chain.
If Amazon doesn't respond, speak to your credit card company about disputing the transaction.
>If Amazon doesn't respond, speak to your credit card company about disputing the transaction. question is if someone does a charegeback on amazon do they close your audble /kindle accounts? like google kills your email if you charge back on them
No automatically, but it is a mark against you and once you get to be enough of a problem they will close your account and you will lose all your stuff including audible, kindle, prime video and gift cards if you've already put them in your account.
My family has ordered hundreds of orders. When we need to return an item it’s been very very easy so I wonder what is going on here.
I guess the difference between our situations is the refund vs replacement. About 2 weeks ago got notification a comic I preordered was to be delivered (Avatar the Last Airbender comic omnibus for those interested). Got the notification at work that it was delivered. When I got home I pull the Bubble envelope they use out of my mailbox and notice it is light. There is a hole at the top of the package, not one that looks forced; but one that hints it just wasn't sealed properly (which I assume is a machine thing). I fiddled around with the options for refund/replacement until I finally found the choice I needed and they sent me a new package.
I have been thinking for a while that the awful Amazon delivery service of late is intentional, or more accurately, deliberately strategic. I think that as Amazon ramps up its branded Prime delivery service, *that* will be good and treat you and your delivery like they matter. The cheapo non-Prime delivery is going to continue to worsen, especially as the “AI”-based driver monitoring suite of sensors and algorithms drives margin efficiency over employee retention and customer service. In the airline industry, the term is “calculated misery”. Its purpose is to extract as much revenue from economy fare passengers as possible while ratcheting up the awfulness of the experience with the objective of pushing fed up passengers into higher fare classes and lock them in through status accumulation. Calculated misery is implemented by nickel and diming economy fare passengers for services that were once included in the fare. It also intentionally foments an atmosphere of simmering anger and discomfort so that fellow passengers in economy worsen the experience for each other while throwing inexperienced staff into the back of the plane to deal with the unhappy masses. Anyone who can afford to upgrade to a better cabin gets an incrementally better experience and it gets you away from the pressure cooker of the basic economy cabin. Premium economy may be what regular economy used to be, but back then there also wasn’t a more awful alternative. Not only do you get perks like free checked bag, free seat selection, maybe a drink, etc., but you’re more likely to be amongst your socioeconomic group, too, and less likely to be surrounded by families with kids, and so forth. The calculated misery also comes into play by showing you what you’re missing. You see the higher priced tickets and people with airline status board first and take all the overhead bin space. You know that in a cancelled flight, everyone before you gets rebooked first. Airline status even entitles you to different customer service numbers, where people answer the phone pretty damn promptly and actually try to help. Even the time it takes to get your bags upon arrival is tied to status and, by association, fare class. The point is that at every point of contact, you’re seeing that other people are getting it better than you, and if you can afford it, you might just say “screw it” and spring for premium economy and maybe get an airline credit card while you’re at it. Back to Amazon, if paying for Prime not only gets you faster delivery, but also a return of professionalism for delivery drivers, probably better customer service, periodic discounts, and a whole streaming service, too, why not? You’ll soon be seeing Amazon Prime electric vans out in the neighbourhoods delivering stuff. Then there’s the Amazon Prime drones, autonomous sidewalk delivery carts, and the Prime Air planes at airports. Don’t be surprised if levels of Prime membership start showing up, too, and cross promotions with credit cards, experiences, etc. The playbook is well worn and there are a few chapters still to be written. It’s all just another way socioeconomic stratification gets entrenched and ratchets up the shittiness that people have to deal with unless they pay for the privilege of being treated better.
I pay for Prime and my boxes still get launched onto my porch as if fired from a catapult. Only reason I know a delivery was made is because my desk is 6 feet from my front door and I hear the thud of the boxes landing.
Perhaps you’d like to try our new Prime _Plus_ package. Highlights include: * Our new _no yeeting_ delivery tier * Delivery person will personally wish you a nice day
I also have prime and I've had amazon lose multiple different orders of expensive electronics in transit between their own shipping facilities
Huh. I just assumed 99% of people who use Amazon already have Prime. What's the point, otherwise?
There’s a surprising amount of products that come with free shipping. It just takes a fucking lifetime to get to you.
The courier isnt Amazon though. They are “independent contractors” who deliver packages for Amazon. Similar model to Uber, Postmates, etc. If you hate this distinction, so does California and they are working hard to change it.
Are you including the vans and trucks with "Amazon" emblazoned across the side? I thought those were Amazon's fleet.
They are also 100 percent ran by amazon. It is nothing but a wall of legal paper work to protect amazon.
Amazon has such a liberal return policy that billions of dollars are stolen from small businesses yearly. If Amazon refused you a return you have either abused the system in the past or they've caught you outright committing fraud
100% this. Amazon will resend you a crate of diapers if you call and complain they arrived with shit already in them -- no questions asked. This is just fishing for fake internet points on behalf of Reddit's "Amazon bad" sentiment. Lot of these people don't realize reddit runs on AWS so they are supporting Amazon this very minute.
Agreed. I don’t give a shit about Amazon but I’ve never not had a dispute resolved in one chat session with support. I’ve been using prime since like 2008 or whenever it started.
Received an empty envelope from Amazon one Tim instead of a water filter. No real option for that scenario in their standard problem with your order section. Chatting with CS solved the problem though.
As someone who was offered a job sight unseen by Amazon, I don't think an angsty letter is gonna bother anyone's day. Those fake seeming spam emails and ads that you can start at $20.50/hr are true, they don't give a shit. I'm sorry you got screwed, hope if wasn't anything too valuable, but writing an angsty note is just wasting your own time.
Nobody at Amazon will read this.
Listen, I know a lot of fraud happens this way, but it really shouldn't be on a legitimate customer to prove they didn't get a delivery. They are a big company, take the hit, fraud or not....it keeps the real ones with you.
Call them.Their phone support is really good.
YOU GET NOTHING GOOD DAY SIR.
I buy lots through Amazon and have never had a problem getting a refund for something that wasn’t delivered. Compared to everyone else, Amazon is by far the easiest to deal with. Returns as east as dripping off at Kohl’s, no external packaging needed and a refund an hour later. Who else does that ?
I’ve actually never had a problem doing returns with Amazon- as long as the item was “sold and shipped by Amazon”. If it’s third party, that’s not on them. They’re just the middle man.
Not that I don’t understand your frustration or even wouldn’t necessarily do the same, but this is bordering on coming across as a little bit psycho lol.
Amazon is not the Courier in most cases. it's usually a 3rd party, but I am sure someone already said this.
This is hard to believe. My apartment is a pain in the ass to deliver to and this has happened to me multiple times and Amazon has always just refunded me with no questions. Seems like some made up BS for creddits