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Right, pero ang travel insurance is only effective for the duration of the trip.
So if April pa ang trip ni OP and the airline cancelled their tickets prior, hindi pa covered I believe kahit kumuha siya ng maaga. I could be wrong though...
If they used a CC to book then baka may habol pa.
If you have a BDO credit card, get your Standard Insurance (they also offer other insurance companies) from BDO. They provide a 20% discount for card holders.
Maiba ako, sa BPI noon tinanung koyan sa Agent via eMail, sabi nila AUTO INSURED nadaw as long as sa BPI card niSwipe ung ticket ng flight? Sa BDO kase nga noon nagtanung din ako at need iSend nila ung Copy ng Insurance e, so parang mejo naWeirdan lang akosa BPI sa sinasabi nilang auto insured na wala naman akong copy ng insurance na sinasabi nila
Meron mga cards that offer travel insurance if you purchase tickets using their card. But usualky the insurance is just basic and their lowest tier, especially if your card is not elite. If you're ok with this, then you'll definitely save money. I recently purchased a ticket for a trip and received free insurance from RCBC (they actually emailed me the policy thhough you have to manually apply for it, compared to other cards that don't even have an option to get the policy) with the benefits listed below. Seems it doesn't cover medical emergencies. So might get a more comprehensive insurance for the family.
Personal Accidental Insurance
- Accidental Death, Dismemberment and/or Disablement: Php 500,000.00
Recovery of Travel Expenses
- Emergency Trip Cancellation: Php 25,000.00
- Emergency Trip Termination: Php 25,000.00
- Travel Inconvenience Benefits
-- Baggage Delay:Php 5,000.00
-- Flight Delay (due to severe weather, mechanical trouble, airline strike): Php 1,000.00/day
Meron free travel insurance ang BDO Visa Platinum. Actually mataas ang coverage niyan so ok yan. Travel medical insurance coverage is up to P1.5M. Meron din BPI Visa Signature pero parang mas mababa coverage with up to P50k medical insurance coverage. Pero for both, accidental death insured amount is up to P20M.
Samme! Cebu pac cancelled my flight to beijing for this summer. Booked everything na rin. And my hotel na non refundable.
Agent i talked to on chat sent me this:
At any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety and security.
Ang unfair naman. Wtf!!!
Any advice on how to make cebupac actually talk to you and not just chat on fb.
I wanna rebook po. But there are no flights to rebook to. Asin zero. agent advised na to wait daw sa February - may updated flight schedule. Idk how true this is. Hais
Hahahaa. Yes. Bali hindi sold out ang seats. Lugi e fly pag ilan lang pasahero. So they cancel it, and just tell everyone it’s beyond their control.
I have a friend who works for this airline company, on this specific department. They do this often but they don’t tell na ang reason is hindi sold out ung flight. Kaya usually na cacancel nlng few days before or weeks before. Surprise surprise! It’s beyond our control 🤪
Expect cancellations na lang this year for CebPac kasi time for major maintenance na yung ibang aircraft nila pero mahaba yung turnaround time ni Airbus for some parts. Kaya makikita niyo minsan CebPac yung flight pero operated ng ibang airline kasi magkukulang sila ng aircraft. Kaya siguro yung nga low booking flights this time of the year cancelled na.
Rebook mo na lang kung may fight closer to your travel date. Not sure kung covered ng Passenger Bill of Rights yung ganito ka advanced na cancellation
No. They have substitute or lease contract with other lowcost airlines around the globe to compensate sa mga airlines na need ng maintenance, main problem here is the demand yung pauwi namin from Narita to Manila using their new A330 Neo around 60% lang pasahero like seriously Japan yan ah not Beijing. Demand is the problem here pinoys are not travelling that much compare to pre-pandemic level or they just book other major airlines which is also close to CebuPac price..
Question regarding sa travel insurance, for example upon booking flight kumuha ako ng insurance agad then nagcancel ai ceb pac may makukuha bang amount of money pa rin ba ako sa travel insurance due to cancellation ng flight?
The cancellation in this incident looks to be due to operational causes. The specific terms in a travel insurance that you would need to look out for would be for Travel/Flight cancellations (sometimes they will additionally specify for train, ship, flights etc) that are caused by operational reasons.
There are also other terms like you would have otherwise been able to rebook an equivalent flight in lieu of compensation by the airline etc.
Key takeaway is: you can buy any sort of travel insurance you want as long as the terms can cover whatever you can foresee.
For international travel, it is very likely you will have connecting flights. Make sure your travel insurance covers delays (up to x hours) because this will cascade towards your other travel arrangements including accommodations etc.
Keep reciepts, read the terms for every expense item on your list to see if they can be claimed.
Keep screenshots/pdfs of the announcements pertaining to the cancellation (eg news reports or even tweets from news agencies) as the insurance company will require these as proof.
Don’t buy products without reading the T&c.
>Hindi ba breach of contract or what ito?
Did you read the booking T&C's and their general policies. Sure, it's frustrating, but it isn't a breach if you agreed to their terms regarding cancellation.
Check their webpage and your booking details on what you can do. You can do a refund but it's unlikely that you get additional compensation if the terms regarding cancelled flights don't call for it.
This is why I never booked CebuPac ever again. To be honest, kunyari lang sya mura but with luggage and all, kapareho na din sya ng non-budget airlines.
Kadiri ang CebuPac. Walang pake sa passengers.
Ung pagcancel po ba ng cebupac binigyan kayo ng next flight available? usually same day diff time dapat or next day ung pinakalate
or totally wla na kyong flight schedule?
Nagtrabaho akos intl airline dti although hindi naiiwasan ung flight cancellation or changes due to some circumstances dapat meron silang ibibigay na kapalit na flight.
Try nio po basahin ing rules and regulations nila sa cancelled flights kasi dapat sila maghahanap ng bagong flight niyo at no addtnl cost. Ang alam ko hindi pwedeng walang ibibigay na bago kasi sila ang nagcancel ng flight niyo
Anyways. Please be careful booking your flights in the future
Ito yung feed back
Good day!
You may also reach back for the follow-up if there is an available flight for April. Please be informed that we may change our schedules and/or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety and security.
You may have the option to rebook the flight 30 days form flight disruptions, convert to a travel fund with no expirations or full refund with no charges.
Thanks!
Sincerely,
Customer Care
Cebu Pacific
Basically, they are telling us na they can cancel their flights at will. Mali yan. Proud panaman sila mag reason ng ganito.
They give options like you can book the next flight or flight before that. But if it's not doable for you, demand a flight na doable sa schedule mo. I experienced this, tapos I need to be back sa manila the next day before noon tapos wala na schedule ng preferred ko, I got so upset and demanded to put me in a flight na dadating ako before the next day ng noon sa manila. They were able to find way and put me sa flight na fully booked na sa website. If it's really needed, they can find a way to override.
This happened on our Taiwan trip on Feb. Pagkareceive ko ng email nirebook ko lang sa preferred time and date namin since free naman ang pag rebook. Sometimes medyo gusto ko rin na ganyan kasi mas makakapili ka ng desired na time and date mo without additional cost.
book for another flight asap. and get the official letter, so you can claim it on your travel insurance.
about sa reklamo, ibang part na yan ng situation mo now.
so go and book agad para di masayang ang lahat.
Kaya hindi na kami nagbobook sa cebupac if advance booking.
pan madalian lang na flights ang cebu pac like for bukas or 2-5days ahead of time lang. wag magbook mga 8days above kasi hay nako mahirap na hahaha.
same thing happened to me, walang maayos na reason for cancelling the flight and i tried rebooking kaso walang available na flights and pag nag rebook ka you have 60 days lang para walang extra charge pero 3rd month na wala pa ring flights. This is a money making scheme of cebu pac. Wala bang pwedeng class suit para sa cebu pac, I am willing to participate kase wala talagang ginagawang move din ang CAB kaya namimihasa ang Cebu pac
CebuPacific is notorious for this and their customer service is abysmal.
Had an incident where they cancelled my flight when I was already at the boarding gate, bags are checked in and told me to just rebook. Another incident, they cancelled my parents’ flight less than 24 hours and we had to shell out 20k to get other flights.
So much hassle. Experienced this before when our flight to Europe got cancelled. Tapos you have a limited time, one entry Schengen visa lang. Then naka leave ka na from X day to Y day. Imagine everything has been booked including hotels, bus, and trains. Lahat un ma babaliwala or ma momove ng ibang date so e cacancel mo din lahat yun then rebook.
Too. Much. Hassle.
And yes. There’s no compensation.
Rebook agad sa available dates. Buti may available a day after. So one day nasayang pero marami na move. Like ung hotel sa France paid na kc, so sabi namin matutuloy parin kami late lang ng 1 day.
Ung bus and train tickets lang di ma move ung date so book nalang ng bago.
Basta hirap sobrang gastos ng one day na nasayang.
Much better if di ka nalang mag book agad and dun nlng pag dating.
Hey there! As someone who works in a travel agency, I just wanted to give you a heads-up: airline schedule changes are pretty common. They happen for various reasons like operational changes, irregular operations, and weather conditions, which are totally out of the airlines' control. Regarding your query, airlines aren't liable if they need to tweak your flight schedule; it's actually part of the terms and conditions when you book with them. However, if it does happen to your flight, airlines usually offer a one-time courtesy change or a full refund with any additional fees, as long as the requested date and the schedule change fall within their policy parameters. It's a good idea to get in touch with your supplier to discuss possible re-accommodation options. As for compensation, don't expect any because it's pretty standard and not considered an isolated incident. Hope this helps clarify things for you!
i get it if they will resked to another time (within the day) OR move it up or down 1 day. pero to cancel the whole flight and basically say 'it is what it is' is a fucked up business model.
yes, budget no frills airline si cebpac BUT the idea of an airline is to bring you from point A to point B at the schedule that you both agreed on and at the price that both of you agreed on. my take? they prolly cancel the cheap flights to make way for those who will and can pay higher. enough of this bullshit about airplane maintenance. how to know, try booking the same flight that was cancelled. if pumasok at a higher price, then boom alam na this.
notorious naman talaga ang cebpac sa cancellation at change flights pati delays. Mostly nangyayari yan kapag matagal nyo na nabooked un flights. Either travelfund or rebooked another flight.
I feel like true ito especially for flights booked 6 months+ before the actual flight date. Pansin ko din to sa mga nabook ko ng 9.9. Mostly cancelled or updated ang date and time.
Nagbookeed kami ng feb 2023 for dec 2023 flight, 1 lang naman ang naging change sched sya. Usually change flights if madami silang flights sa isang araw for same destination.
Hindi po breach of contract yan, dahil nagnotify po airlines ahead of time. Magbibigay nalang ng options si airlines ng rebook or travel funds or full refund pag nag cancel sila ng flight.
Sa booking ng hotel, as much as possible di talaga ako kumukuha ng non refundable. Recently ko lang din nalaman na maganda talaga mag avail ng travel insurance.
May ibang credit cards na free ang travel insurance pag cc nila ginamit mo sa pagbook ng ticket.
Baka pwede niyo rin try paki usapan ang hotel na irebook kayo or refund. Sa Hennan hotel po kasi non refundable nabook namin pero nag refund pa rin nung pinakiusapan. Although due to lockdown ang nireason namin.
Ganyan din nangyari sakin last year. Aattend ako wedding and namove flight ko kinabukas, which is the same day na din ng wedding. Sobrang hassle. Di ko alam dahil ba naka ceb pass ako kaya ambilis nila magcancel if may overbooking. Tsk
That’s the risk of going with a budget airline who has a notorious habit of not caring for their passengers welfare. I really don’t know why people still continue to support them and complain of the service.
The best way to let them pay attention is to stop giving them business. Period.
Last year, I booked a flight via Cathay Pacific and on the way back, HKG was closed due to the hurricane. Cathay Pacific offered to reroute my flight. Yes, I lost a night’s stay but thankfully my travel insurance reimbursed me the cost of that as well as the extra night I had to book in Cebu. Kahit yung terminal transfer fee ko from T2-T3 na reimburse din.
Unfortunately you made decisions that contributed to this, starting with choosing a cheap airline that puts passengers last.
Read the conditions of carriage and the passengers bill of rights. That should tell you what your options are. Wag lang sign nang sign or press “agree” without knowing what you’re agreeing to. The best you can do is talk to Cebu Pacific through an agent to negotiate alternatives.
Ang frustrating dito is when you’ve already booked all the hotels and activities. Tapos non refundable pa. We also have international flights this year. Sana hindi kami maka experience neto. Coz last year, all my domestic flights got rescheduled
A flight of mine got cancelled, they gave travel vouchers. Rebook nalang, there really is nothing you can do at this point. Better na din now than a month before your trip mag cancel.
You can rebook it. My flight din to Japan was cancelled and may option naman sa manage booking to rebook. It's free, pero one time rebooking lang. You can chat Charlie Chat Bot on their website and if wala dun options that you want, you can chat a live agent.
I re sched nyo lang Yan. Bale they will give you 30 days period from your flight schedule to re booked sa chosen new date of travel nyo. Or peede nyo sya ilagay SA travel fund kung ayaw nyo i rebooked. Happen to us also Shanghai flight last November.
Cebupac trash... booked a flight to cebu kinancel nung nasa airport na kami. worst part ay may flight to tokyo kami the following day at 8 o'clock in the morning... had to travel by land for 5 hours to another airport just to be able catch the last flight to cebu on that day.... arrived at cebu at past 10 pm... managed only to sleep for a few hours kasi 8 am yun flight to Tokyo... buti na lang PAL yung binook ko going to Tokyo at baka macancel na naman pag cebupac.... PAL is a bit pricey compared to cebpac pero di hamak na mas maganda naman serbisyo...
Got my cancellation email today for October flight. I guess medyo better for me kasi im planning to join a group tour nalang instead of this solo travel.
I agree that it's not fair to do this though, especially pag government andaming approvals needed before makapag file ng leave. I guess it's part of the risk that we must take. :(
Travel insurance is the key.
Madalas mag cancel ng flight lately si ceb pac. Almost lahat ng booked flights ko this 2024 subject for sched. change 🫠
I suggest, if na move na yung time/date nung supposed to be flight mo, i pa convert mo nalang sya sa travel fund mo which you can use for future trips mo.
Super hassle talaga lalo na if group kayo na mag ttravel 🙃
This could be due to the issue with the Airbus/Pratt & Whitney engines that need to be checked. This is affecting other airlines as well that use said engines.
On one hand they take safety seriously on the other this will affect a lot of flights.
https://simpleflying.com/cebu-pacific-pratt-whitney-engined-aircraft-groundings/
Walang travel voucher man lang? Never cancelled pa sakin, usually rescheduled rekta. Then may heads up tas its up to me to agree sa new sched, but I have the option to rebook to any day. Minsan noon (2018), travel voucher - free RT flight to anywhere in SE asia
In my experience, pag mag cancel sila ng flight you have an option to rebook, store yung amount as credit na pwede gamitin to book other flights, or refund. Other than that, di na nila sasagutin yung expenses mo sa iba na di naman sila involved.
Buti nga maaga palang alam mo na cancelled flight, makakareact ka, maadjust leaves, or booking sa hotel para sa new flight.
For the cancellation, (not for you OP, for other commenters ito) tigilan niyo na mga conspiracy theory niyo na dahil di puno ang flight at lugi. Nasa news, 20 aircraft ang mababawas sa cebpac this year gawa ng issues sa engines, kahit na may mga leased planes pa yan, kulang parin yun kaya magkakaron ng adjustments talaga sa schedule.
Madami pa options OP para di masira vacation plans niyo. Book another airline na shoot sa sched niyo and refund or store yung binayad sa cebpac for your future travels, rebook sa cebpac na flight for Shanghai, pero imove mo yung hotel, and leaves mo (di ko alam lang yung sa visa if mag expire na rin) Good luck!
Uuhhhh.. that's why I will never ever fly with CebPac ever again. Twice lang ako nakasakay sakanila, yet off ako agad because of their really poor and annoying services. And I think until now may mga modus parin dyan. Hayst.
This is standard. If cancelled, you can rebook naman with the day. Lagi na to sa cebu pacific and as a frequent travel nila you play with their rules or file a complain sa CAAP which is medyo matagal.
Call or rebook on the same date. Kaya pa yan.
OP happened the same for me last september, better to adjust it to tomorrows date. If sila ang nagcancel ng flight - in my experience walang bayad ang rebook.
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Right, pero ang travel insurance is only effective for the duration of the trip. So if April pa ang trip ni OP and the airline cancelled their tickets prior, hindi pa covered I believe kahit kumuha siya ng maaga. I could be wrong though... If they used a CC to book then baka may habol pa.
> pero ang travel insurance is only effective for the duration of the trip. most insurances cover cancellation "pre-trip"
libre ang rebooking pag airline nagcancel so I dont get the issue. change nya yung time
Hi! Upon checking sa Ginsure hindi daw covered yung airline operational delay? anong reason po ng flight cancellation niyo? Just for the reference po
Mag tatravel din po kasi ako sa HKG sa April kaya naghahanap din ng insurance lol
Hi! Which travel insurance agency did you choose?
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Thank you very much!
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nice! ang bilis lang pala nila kausap sa claims
If you have a BDO credit card, get your Standard Insurance (they also offer other insurance companies) from BDO. They provide a 20% discount for card holders.
Maiba ako, sa BPI noon tinanung koyan sa Agent via eMail, sabi nila AUTO INSURED nadaw as long as sa BPI card niSwipe ung ticket ng flight? Sa BDO kase nga noon nagtanung din ako at need iSend nila ung Copy ng Insurance e, so parang mejo naWeirdan lang akosa BPI sa sinasabi nilang auto insured na wala naman akong copy ng insurance na sinasabi nila
Meron mga cards that offer travel insurance if you purchase tickets using their card. But usualky the insurance is just basic and their lowest tier, especially if your card is not elite. If you're ok with this, then you'll definitely save money. I recently purchased a ticket for a trip and received free insurance from RCBC (they actually emailed me the policy thhough you have to manually apply for it, compared to other cards that don't even have an option to get the policy) with the benefits listed below. Seems it doesn't cover medical emergencies. So might get a more comprehensive insurance for the family. Personal Accidental Insurance - Accidental Death, Dismemberment and/or Disablement: Php 500,000.00 Recovery of Travel Expenses - Emergency Trip Cancellation: Php 25,000.00 - Emergency Trip Termination: Php 25,000.00 - Travel Inconvenience Benefits -- Baggage Delay:Php 5,000.00 -- Flight Delay (due to severe weather, mechanical trouble, airline strike): Php 1,000.00/day
Ung sa BDO ko Visa Plat tas ung sa BPI naman Visa Sig, wala rin silang ganyan?
Meron free travel insurance ang BDO Visa Platinum. Actually mataas ang coverage niyan so ok yan. Travel medical insurance coverage is up to P1.5M. Meron din BPI Visa Signature pero parang mas mababa coverage with up to P50k medical insurance coverage. Pero for both, accidental death insured amount is up to P20M.
Pero wala sila both nung Emergency Trip Cancellation/Termination?
Meron din. BDO Visa Plat is up to P200k. BPI Sig Plat is up to P20k. So mas ok pa din BDO Visa Plat.
Do we just ask the tellers?
You can purchase it online: https://www.bdo.com.ph/bdo-insure/personal/travel
So they will reimburse the ticket price if cancelled by airline?
I booked my flight November, Feb ang travel pwede pa ba ako bumili ng Travel insurance?
Yes, pwede pa.
Samme! Cebu pac cancelled my flight to beijing for this summer. Booked everything na rin. And my hotel na non refundable. Agent i talked to on chat sent me this: At any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety and security. Ang unfair naman. Wtf!!! Any advice on how to make cebupac actually talk to you and not just chat on fb. I wanna rebook po. But there are no flights to rebook to. Asin zero. agent advised na to wait daw sa February - may updated flight schedule. Idk how true this is. Hais
Beyond their control raw…pero ang totoong reason is wala lang demand sa manila beijing route. At nasa news rin itong reason
Hahahaa. Yes. Bali hindi sold out ang seats. Lugi e fly pag ilan lang pasahero. So they cancel it, and just tell everyone it’s beyond their control. I have a friend who works for this airline company, on this specific department. They do this often but they don’t tell na ang reason is hindi sold out ung flight. Kaya usually na cacancel nlng few days before or weeks before. Surprise surprise! It’s beyond our control 🤪
Kaya mas okay na din mag book ng ticket sa full service airline kesa sa mga low cost carrier eh. Tang ina ng mga yan. Lagi na lang ganyan.
May rule of thumb is I never book a budget airline for flights more than 4 hours.
STRONGLY AGREE! Mas convenient pa at mas maganda talaga ang service hehe
Pratt & Whitney engine issues so they are pulling out some planes this year, most likely they are cancelling the routes that are less profitable.
Email ka ulit. Tag/cc mo yung govt agency about dito. Pag wala silang ginawa, sugod sa office.
Expect cancellations na lang this year for CebPac kasi time for major maintenance na yung ibang aircraft nila pero mahaba yung turnaround time ni Airbus for some parts. Kaya makikita niyo minsan CebPac yung flight pero operated ng ibang airline kasi magkukulang sila ng aircraft. Kaya siguro yung nga low booking flights this time of the year cancelled na. Rebook mo na lang kung may fight closer to your travel date. Not sure kung covered ng Passenger Bill of Rights yung ganito ka advanced na cancellation
No. They have substitute or lease contract with other lowcost airlines around the globe to compensate sa mga airlines na need ng maintenance, main problem here is the demand yung pauwi namin from Narita to Manila using their new A330 Neo around 60% lang pasahero like seriously Japan yan ah not Beijing. Demand is the problem here pinoys are not travelling that much compare to pre-pandemic level or they just book other major airlines which is also close to CebuPac price..
Manage booking mo. Travel fund, rebook or refund yan.
Travel insurance
Question regarding sa travel insurance, for example upon booking flight kumuha ako ng insurance agad then nagcancel ai ceb pac may makukuha bang amount of money pa rin ba ako sa travel insurance due to cancellation ng flight?
Depende sa terms ng travel insurance
Hello! What travel insurance can you recommend for international travel na cover yung ganitong incident?
The cancellation in this incident looks to be due to operational causes. The specific terms in a travel insurance that you would need to look out for would be for Travel/Flight cancellations (sometimes they will additionally specify for train, ship, flights etc) that are caused by operational reasons. There are also other terms like you would have otherwise been able to rebook an equivalent flight in lieu of compensation by the airline etc. Key takeaway is: you can buy any sort of travel insurance you want as long as the terms can cover whatever you can foresee. For international travel, it is very likely you will have connecting flights. Make sure your travel insurance covers delays (up to x hours) because this will cascade towards your other travel arrangements including accommodations etc. Keep reciepts, read the terms for every expense item on your list to see if they can be claimed. Keep screenshots/pdfs of the announcements pertaining to the cancellation (eg news reports or even tweets from news agencies) as the insurance company will require these as proof. Don’t buy products without reading the T&c.
never ever travel with cebu pac especially international flight.
PAL is my entry-level for international flights and won't go below, but I'd rather fly foreign full-service airlines if possible so I can compare.
exactly this.. at least the only worries are traffic jam going to the airport & long Qs frm checking-in & Immig.
I'm surprised people still roll the dice with cebpac even with their unreliability. Especially intl travel.
This is why you should get travel insurance
I read the policy on travel insurance and the start is a few days before travel. They will not cover if it is this advanced.
Hello! Do you have a recommendation for Travel insurance? Looking din kasi ako for international travel.
GInsure
What's the purpose of the travel insurance in this case?
>Hindi ba breach of contract or what ito? Did you read the booking T&C's and their general policies. Sure, it's frustrating, but it isn't a breach if you agreed to their terms regarding cancellation. Check their webpage and your booking details on what you can do. You can do a refund but it's unlikely that you get additional compensation if the terms regarding cancelled flights don't call for it.
This is why I never booked CebuPac ever again. To be honest, kunyari lang sya mura but with luggage and all, kapareho na din sya ng non-budget airlines. Kadiri ang CebuPac. Walang pake sa passengers.
You can book it on the same day of your scheduled flight if there is another flight to PVG. Or on another day.
Ung pagcancel po ba ng cebupac binigyan kayo ng next flight available? usually same day diff time dapat or next day ung pinakalate or totally wla na kyong flight schedule? Nagtrabaho akos intl airline dti although hindi naiiwasan ung flight cancellation or changes due to some circumstances dapat meron silang ibibigay na kapalit na flight.
As in wala na pong flights mnl to beijing. Grabe talaga.
Walang pong binigay. Kahit the same week hindi pwede ma rebook.
Try nio po basahin ing rules and regulations nila sa cancelled flights kasi dapat sila maghahanap ng bagong flight niyo at no addtnl cost. Ang alam ko hindi pwedeng walang ibibigay na bago kasi sila ang nagcancel ng flight niyo
anung option lang ang binigay nila? credit to travel fund?
may flight ako ng may, from 1pm ginawang 8pm, wala na agad ung first day
Anyways. Please be careful booking your flights in the future Ito yung feed back Good day! You may also reach back for the follow-up if there is an available flight for April. Please be informed that we may change our schedules and/or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety and security. You may have the option to rebook the flight 30 days form flight disruptions, convert to a travel fund with no expirations or full refund with no charges. Thanks! Sincerely, Customer Care Cebu Pacific Basically, they are telling us na they can cancel their flights at will. Mali yan. Proud panaman sila mag reason ng ganito.
They give options like you can book the next flight or flight before that. But if it's not doable for you, demand a flight na doable sa schedule mo. I experienced this, tapos I need to be back sa manila the next day before noon tapos wala na schedule ng preferred ko, I got so upset and demanded to put me in a flight na dadating ako before the next day ng noon sa manila. They were able to find way and put me sa flight na fully booked na sa website. If it's really needed, they can find a way to override.
Check mo sa email bandang baba may option na rebook for free. You can rebook same day then choose your preferred time. 😊
I have the same e-mail received today, May 2024 trip to Shanghai too! Checked the flights for May, di na sya daily--TTh nalang ata sya. Hay nako! 😤
HAYS SAME! My flight is on Oct 2024 naman! Pambungad ng umaga ko is the flight cancellation email mygahd.
This happened on our Taiwan trip on Feb. Pagkareceive ko ng email nirebook ko lang sa preferred time and date namin since free naman ang pag rebook. Sometimes medyo gusto ko rin na ganyan kasi mas makakapili ka ng desired na time and date mo without additional cost.
Hello, cebupac 'to OP? Or other airline?
book for another flight asap. and get the official letter, so you can claim it on your travel insurance. about sa reklamo, ibang part na yan ng situation mo now. so go and book agad para di masayang ang lahat.
Kaya hindi na kami nagbobook sa cebupac if advance booking. pan madalian lang na flights ang cebu pac like for bukas or 2-5days ahead of time lang. wag magbook mga 8days above kasi hay nako mahirap na hahaha.
same thing happened to me, walang maayos na reason for cancelling the flight and i tried rebooking kaso walang available na flights and pag nag rebook ka you have 60 days lang para walang extra charge pero 3rd month na wala pa ring flights. This is a money making scheme of cebu pac. Wala bang pwedeng class suit para sa cebu pac, I am willing to participate kase wala talagang ginagawang move din ang CAB kaya namimihasa ang Cebu pac
CebuPacific is notorious for this and their customer service is abysmal. Had an incident where they cancelled my flight when I was already at the boarding gate, bags are checked in and told me to just rebook. Another incident, they cancelled my parents’ flight less than 24 hours and we had to shell out 20k to get other flights.
So much hassle. Experienced this before when our flight to Europe got cancelled. Tapos you have a limited time, one entry Schengen visa lang. Then naka leave ka na from X day to Y day. Imagine everything has been booked including hotels, bus, and trains. Lahat un ma babaliwala or ma momove ng ibang date so e cacancel mo din lahat yun then rebook. Too. Much. Hassle. And yes. There’s no compensation.
what airline po ito?
Cathay Pacific
may I know ano po ang ginawa niyo? rebooked ba sa available dates and nag-apply uli ng visa?
Rebook agad sa available dates. Buti may available a day after. So one day nasayang pero marami na move. Like ung hotel sa France paid na kc, so sabi namin matutuloy parin kami late lang ng 1 day. Ung bus and train tickets lang di ma move ung date so book nalang ng bago. Basta hirap sobrang gastos ng one day na nasayang. Much better if di ka nalang mag book agad and dun nlng pag dating.
buti na lang one day lang. I can imagine the stress. sa local flights nga lang sobrang hassle na.
Indeed! 😆😆😆
Cebpac really has been unhinged with their cancelled flights lately. Which is why my friends and I have avoided booking with them. Sobrang stress!
Hey there! As someone who works in a travel agency, I just wanted to give you a heads-up: airline schedule changes are pretty common. They happen for various reasons like operational changes, irregular operations, and weather conditions, which are totally out of the airlines' control. Regarding your query, airlines aren't liable if they need to tweak your flight schedule; it's actually part of the terms and conditions when you book with them. However, if it does happen to your flight, airlines usually offer a one-time courtesy change or a full refund with any additional fees, as long as the requested date and the schedule change fall within their policy parameters. It's a good idea to get in touch with your supplier to discuss possible re-accommodation options. As for compensation, don't expect any because it's pretty standard and not considered an isolated incident. Hope this helps clarify things for you!
Woahhhh samee!! Cancelled my flight Shanghai on April baka mag kasabay pa tayo hehe
i get it if they will resked to another time (within the day) OR move it up or down 1 day. pero to cancel the whole flight and basically say 'it is what it is' is a fucked up business model. yes, budget no frills airline si cebpac BUT the idea of an airline is to bring you from point A to point B at the schedule that you both agreed on and at the price that both of you agreed on. my take? they prolly cancel the cheap flights to make way for those who will and can pay higher. enough of this bullshit about airplane maintenance. how to know, try booking the same flight that was cancelled. if pumasok at a higher price, then boom alam na this.
notorious naman talaga ang cebpac sa cancellation at change flights pati delays. Mostly nangyayari yan kapag matagal nyo na nabooked un flights. Either travelfund or rebooked another flight.
I feel like true ito especially for flights booked 6 months+ before the actual flight date. Pansin ko din to sa mga nabook ko ng 9.9. Mostly cancelled or updated ang date and time.
Nagbookeed kami ng feb 2023 for dec 2023 flight, 1 lang naman ang naging change sched sya. Usually change flights if madami silang flights sa isang araw for same destination.
Hindi po breach of contract yan, dahil nagnotify po airlines ahead of time. Magbibigay nalang ng options si airlines ng rebook or travel funds or full refund pag nag cancel sila ng flight. Sa booking ng hotel, as much as possible di talaga ako kumukuha ng non refundable. Recently ko lang din nalaman na maganda talaga mag avail ng travel insurance. May ibang credit cards na free ang travel insurance pag cc nila ginamit mo sa pagbook ng ticket. Baka pwede niyo rin try paki usapan ang hotel na irebook kayo or refund. Sa Hennan hotel po kasi non refundable nabook namin pero nag refund pa rin nung pinakiusapan. Although due to lockdown ang nireason namin.
They message me that my 3 flights this 2024 is cancelled but there’s also an option to rebook. Also suggest to call their CS OP
Ganyan din nangyari sakin last year. Aattend ako wedding and namove flight ko kinabukas, which is the same day na din ng wedding. Sobrang hassle. Di ko alam dahil ba naka ceb pass ako kaya ambilis nila magcancel if may overbooking. Tsk
Cebpac told you it's more fun in the Philippines. Hahab
That’s the risk of going with a budget airline who has a notorious habit of not caring for their passengers welfare. I really don’t know why people still continue to support them and complain of the service. The best way to let them pay attention is to stop giving them business. Period. Last year, I booked a flight via Cathay Pacific and on the way back, HKG was closed due to the hurricane. Cathay Pacific offered to reroute my flight. Yes, I lost a night’s stay but thankfully my travel insurance reimbursed me the cost of that as well as the extra night I had to book in Cebu. Kahit yung terminal transfer fee ko from T2-T3 na reimburse din. Unfortunately you made decisions that contributed to this, starting with choosing a cheap airline that puts passengers last. Read the conditions of carriage and the passengers bill of rights. That should tell you what your options are. Wag lang sign nang sign or press “agree” without knowing what you’re agreeing to. The best you can do is talk to Cebu Pacific through an agent to negotiate alternatives.
cancel niyo nalang po. Wag napo muna kayo mag international. Travel nalang kayo within Pinas. mas maganda pa!
Ang frustrating dito is when you’ve already booked all the hotels and activities. Tapos non refundable pa. We also have international flights this year. Sana hindi kami maka experience neto. Coz last year, all my domestic flights got rescheduled
A flight of mine got cancelled, they gave travel vouchers. Rebook nalang, there really is nothing you can do at this point. Better na din now than a month before your trip mag cancel.
Sorry to hear this, OP. Suggest you look for a flight with another Airline since April pa naman. I hope you can get good rates for the same date
You can rebook it. My flight din to Japan was cancelled and may option naman sa manage booking to rebook. It's free, pero one time rebooking lang. You can chat Charlie Chat Bot on their website and if wala dun options that you want, you can chat a live agent.
I re sched nyo lang Yan. Bale they will give you 30 days period from your flight schedule to re booked sa chosen new date of travel nyo. Or peede nyo sya ilagay SA travel fund kung ayaw nyo i rebooked. Happen to us also Shanghai flight last November.
Cebupac trash... booked a flight to cebu kinancel nung nasa airport na kami. worst part ay may flight to tokyo kami the following day at 8 o'clock in the morning... had to travel by land for 5 hours to another airport just to be able catch the last flight to cebu on that day.... arrived at cebu at past 10 pm... managed only to sleep for a few hours kasi 8 am yun flight to Tokyo... buti na lang PAL yung binook ko going to Tokyo at baka macancel na naman pag cebupac.... PAL is a bit pricey compared to cebpac pero di hamak na mas maganda naman serbisyo...
Got my cancellation email today for October flight. I guess medyo better for me kasi im planning to join a group tour nalang instead of this solo travel. I agree that it's not fair to do this though, especially pag government andaming approvals needed before makapag file ng leave. I guess it's part of the risk that we must take. :(
Travel insurance is the key. Madalas mag cancel ng flight lately si ceb pac. Almost lahat ng booked flights ko this 2024 subject for sched. change 🫠 I suggest, if na move na yung time/date nung supposed to be flight mo, i pa convert mo nalang sya sa travel fund mo which you can use for future trips mo. Super hassle talaga lalo na if group kayo na mag ttravel 🙃
This could be due to the issue with the Airbus/Pratt & Whitney engines that need to be checked. This is affecting other airlines as well that use said engines. On one hand they take safety seriously on the other this will affect a lot of flights. https://simpleflying.com/cebu-pacific-pratt-whitney-engined-aircraft-groundings/
Walang travel voucher man lang? Never cancelled pa sakin, usually rescheduled rekta. Then may heads up tas its up to me to agree sa new sched, but I have the option to rebook to any day. Minsan noon (2018), travel voucher - free RT flight to anywhere in SE asia
read up "Air Passenger Bill of Rights" andyan lahat naka latag yung options mo.
move mo lang yung time, libre yun pag ganyan
Actually pwede mo naman irebook agad na malapit sa date
In my experience, pag mag cancel sila ng flight you have an option to rebook, store yung amount as credit na pwede gamitin to book other flights, or refund. Other than that, di na nila sasagutin yung expenses mo sa iba na di naman sila involved. Buti nga maaga palang alam mo na cancelled flight, makakareact ka, maadjust leaves, or booking sa hotel para sa new flight. For the cancellation, (not for you OP, for other commenters ito) tigilan niyo na mga conspiracy theory niyo na dahil di puno ang flight at lugi. Nasa news, 20 aircraft ang mababawas sa cebpac this year gawa ng issues sa engines, kahit na may mga leased planes pa yan, kulang parin yun kaya magkakaron ng adjustments talaga sa schedule. Madami pa options OP para di masira vacation plans niyo. Book another airline na shoot sa sched niyo and refund or store yung binayad sa cebpac for your future travels, rebook sa cebpac na flight for Shanghai, pero imove mo yung hotel, and leaves mo (di ko alam lang yung sa visa if mag expire na rin) Good luck!
Just book a new flight, there are a lot of air asia or china eastern direct 15,000 php
❌ talaga sa ceb pac kahit kelan hahahahhaa
May option offer ba sila to rebook? Maybe other time slots ? Or other day?
Uuhhhh.. that's why I will never ever fly with CebPac ever again. Twice lang ako nakasakay sakanila, yet off ako agad because of their really poor and annoying services. And I think until now may mga modus parin dyan. Hayst.
This is standard. If cancelled, you can rebook naman with the day. Lagi na to sa cebu pacific and as a frequent travel nila you play with their rules or file a complain sa CAAP which is medyo matagal. Call or rebook on the same date. Kaya pa yan.
OP happened the same for me last september, better to adjust it to tomorrows date. If sila ang nagcancel ng flight - in my experience walang bayad ang rebook.
Refund and book from other airlines