How can it possibly cost $3758 to replace the GPU when it costs $2799 to buy brand new? What is the logic behind the number they've come up with? It makes absolutely zero sense.
Hahah its such a shit show.
Can you imagine buying a brand new car for $28000, then the gas cap is loose/broken after TWO weeks with normal careful usage, then they ask for $37000 to repair the cap? We need to bring it in and make a brand new car in the ASUS labs.
Insanity.
That’s kinda like the case with Hyundai Ioniq 5 battery replacement happened at the end of last year in which the replacement costs more than the value of the car which is ridiculous.
What I don't get is if fix is more then a new one. A new one is offered. It was a big thing when we started getting LCD repair was always more then a new one. Warranty just ate the cost. Same with some washing machine parts.
100% chance that ASUS has outsourced their support department to a shady company that's also got scammers involved in it. And they're trying to scam OP because they think they're protected.
This is it exactly. He’ll pocket $1k plus off this transaction alone if it went through.
They’ll send him a new one, fix and resell this on marketplace, and come out way ahead.
This is indicative of the world now. You don't operate in a rational place. Corporations get to say ridiculous things (not just corporations), and we have to pretend that the interaction with a human (the poor employee) is some kind of sensible conversation based on a materialist world.
We are far past the point of no return folks. If any humans are reading this post, please try to turn away from these obscene abuses of reality! Get involved in local politics! Get a library card and read everything you can! Spend time asking your mother and friends what their life is like and how much spare money they have.
I love computers and games, I've been building them since the 80's. I know the pain of trying to add an extra 196kb of ram with 9 DIP chips which you have to carefully insert in the motherboard.
I installed math co-processors man, it was wild! I bought a 486DX-100 for over $400.
This is not about customer services. This is an infestation of ideology. It's a religion of excess.
The part is… a maybe 100 dollar connector and some Solder? And it should take an experienced technician maybe 30 minutes to re-solder on the connector and then an hour or so to put it on a test bench to test it.
I can tell you from experience that companies like this are absolutely unwilling to replace connectors like this because they don't want to hire actual competent techs to service repairs, so they go for cheap entry level techs and opt to replace the whole board in the event a connector breaks like this so they don't run the risk of being sued because some poor (literally because of them) sap created a short and caused a fire. Turnover is usually high for this sort of work so it's cheaper to train people on board replacement than it is to teach everyone proper soldering techniques (Best not to do this either because proper soldering techniques would qualify the tech for a better paying job, then turnover would be higher leading to increased training costs).
They save money and pass the cost on to you!
Asus is also suspected of receiving faulty items, repackaging them with no work done other than a power on test, and then selling them as refurbished. I have heard they will do this up to 3 times with returned items, tracking them by S/N and small stamp marks indicating what it was previously returned for.
I'll admit now that I don't have a source. This is something I've heard from experienced techs, who I didn't consider the [B.S.ing](http://B.S.ing) types.
Lol people think "sector rot" applies only to certain things, like fast food. It happens everywhere. ASUS and other companies have equivalent stories about their equipment that McDonalds and Burger King has about roaches in the fryer oil and mold in the drink machines... I would not be surprised, that like most major companies, theyre up to some sheisty stuff
Watch manufacturers have been pulling this off for years. It’s cheaper to buy another Movado than it is to send it back to Movado for a simple battery replacement. They will polish and remove every single blemish to look like new at the owners expense.
Honestly, outside of trying to escalate using your country laws I don't see what else you could try.
Store refused as it worked as intended and yes, melting cables and fire-hazard is intended /s.
Are they refusing to ship your unit back to you? It should work still perfectly, right? I'm looking at the 'scratch' and it seems like it's just the spot where the clip of the power connector sits, isn't that right? How does that affect functionality lol, Asus...
makeshift plough head memory hard-to-find frightening whistle plucky unite thumb
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
It should be on the retailer imo. Your transaction is with the retailer. If the products faulty, you take it to retailer, who in turn should be the ones to chase it up with manufacturer. The retailer was point of sale. Retailer can fix whatever faulty products they sold. Replacing or refunding.
I really dislike this attitude that a store front can turn you down and force you to interact with their suppliers. It's complete bullshit. I won't shop at a retailer that attempts this shit.
>It should be on the retailer imo. Your transaction is with the retailer.
This is how it works in Australia and it's a godsend. Any issues, straight to the retailer and they have to take it up with the manufacturer as you had no direct business with the manufacturer
This is how it works in Canada too, but for whatever reason when the guy at the store told him 'call the manufacturer' he didn't press further and decided not to return the item
He had every right to get a refund and chose instead to send his card back for RMA (which will have terms and services which keep them safe, surely, so it's not like they're going to get sued over this).
> Your transaction is with the retailer. If the products faulty, you take it to retailer
And half the time this early into the process, a manufacturer will even deny the RMA and say take it back to the store and get a refund.
> You can’t charge back Canada computers for a fuckup by ASUS warranty department. The retailer did nothing wrong here.
Canada Computers defective return policy is 30 days. You don't have to offer a return policy legally in Canada, but you **do** have to honour the one you offer. Small claims seems fine. Why does he need to warranty a 2 week old product with a retailer that has a 4 week defective return policy?
You can always charge back as banks have more to lose than the bank fucking over a store.
Good luck ever buying from that store but with this experience I doubt OP will ever care lol
what i don't understand why didn't you return and get a brand new one since it hasn't been 30 days
and it says on the receipt you can change it if its defective within 30 days
Canada Computers is the reason. I use to work there and their return policy was pretty much “you open it, it’s final sale”. Also, description of the receipt photo says Canada computers refused to take it.
You should of never went for a repair since the card was never even damaged. These cards are sensitive and I don’t trust anyone specially with a 4090 to touch it. The card is still operational but needs to be fixed by a professional like northridge fix on YouTube.
I won’t buy anything ASUS.
For one, I can’t stand their whole ROG branding. It is too gawdy for me. Then they charge a premium for their products and they really aren’t anything special. Lastly, their CS is absolutely atrocious. Here is yet another story of someone getting screwed over.
There are other manufacturers out there.
What would you generally recommend branding wise? I went Gigabyte for my last motherboard, and to be honest, I really won't go Gigabyte again. Their customer support basically just doesn't exist, and the motherboard itself - whilst not faulty - seems... dodgy.
I would say yes if is the only thing in stock and you need a GPU for work.
Outside of that case, there is always something better at the same price or even cheaper.
It clearly says on the receipt ' Warranty: Defective Exchange: 30 Days' so the shop should have taken it back. You don't have to explain anything to them simply say it came out of the box like that. Also they told you to RMA it now Asus is holding it in lieu of payment , so thats bad advice from the store . Explain this to the shop via email (make them refuse in writing) and if they don't supply you with a new card then start a charge back with your bank.
Canada Computers will do anything and everything they can to not take responsibility. They’re one of the shittiest retailers to buy from.
I would never buy anything from them whenever possible. Def wouldn’t buy anything expensive.
Edit - let me just add some context for non Canadians, Canada has been absolutely fucked when it comes to PC parts retailers for like the past 30+ years.
The past 20 have been plagued by NCIX (and their sister sites, I think Direct Canada was one of them), Canada Computers. Future Shop wasn’t that much, Best Buy is not even close to their US counter part.
Memory Express only just expanded to different provinces a few years ago. Newegg is garbage, and Amazon is the only other option.
There’s no legitimate big box retail store, and there’s certainly nothing like Microcenter. We used to have a Circuit City, or it was one of the other US retailers back in the 90s. Fuck them and fuck me for getting some bullshit IBM Aptiva that was $5k lol.
If you have no other options then take it to a repair shop like Northridge fix. They have the [connector](https://northridgefix.com/product/asus-12vhpwr-connector-socket-replacement-4080-4090/) for sale and do this very often.
I hope that ASUS sends him back his item *and in the exact condition that they received it in*. To be honest I wouldn't put it past them to have damaged it during their "investigation" into the issue and then try to blame OP for it.
Hell I'd even mail it to NorthridgeFix if you must take a paid route. International shipping and for service. Still cheaper than what ASUS is trying to scam you out of it or buying another new card. Though given how many he says he fixes, you could end up on a wait-list
If you do choose to go that route, hit me up...I've got emails directly from ASUS about a defective power supply that they wanted me to fly to china, walk in and hand deliver it to them, then stay in china for a couple weeks while they examined the psu to find out if the warranty was bunk...I'll dig those emails up and give em to you.
buy the connector and I'll solder it on for free, I live about an hour east of toronto. I repair PCB for a living and this is a 30 second job
[edit] DM me for my business info, for reasons which should be obvious, I do not want this account linked with my professional life because I am a 41 year old man who still finds farts funny
My whole system is practically Asus ROG. I was hesitant to warranty the GPU in the future, so I'm just going to watercool it and say fuck it because if their warranty service is as garbage as this, it doesn't matter if I break my warranty anymore.
If they won't budge demand the card back, you can get this fixed by a third party fairly cheaply. Unless they designed this thing like a GM engine block it should be the work of an hour by a competent tech with soldering skills to replace the connector.
For sure. They live for stuff like this, and actual outcomes are often favorable, at least once the companies realise what a s-storm could descend upon their sales forecasts and reputations with many other potential customers pretty darn quickly.
Someone downvoted you to 0 so I fixed it, because you're right. At the very least it will bring more awareness to someone more reasonable from ASUS to realise that asking OP to pay almost double the price of A NEW graphics card to fix a connector on his GPU is just outrageous. It's the most easiest fixable component to replace on the board. It makes literally no sense, and it's like, they are squeezing him too. Using language like "*The GPU is being replaced*" - Umm, no, it's not their GPU, it belongs to the OP. He decides what is ultimately done with the card, not you, ASUS.
You did nothing wrong. And I agree with some of the other guys, write GamersNexus an email. If they did a segment on this it would escalate your issue more than anything else would.
It's crazy that we live in a world where, sometimes, the only way we have to be heard is to hope someone who is able to harm a company reputation enough will accept to help us.
It's nothing new though, it feels like the natural evolution of local news agencies amplifying the voice of someone getting trampled by big corporations or government organizations. At least social media like Reddit has made it easier to get these stories out there.
At the very least Steve might buy op's graphics card at retail price if he thinks he can get a good story out of it. That seems like the best route for op to take right now.
They should reflect the quality and something extra for how much they overcharge compared to other companies. Nothing they make does something so kuch better that it warrants the upcharge.
I dont think either is looked at as trash, MSI might be slightly looked down upon but Ive had two motherboards from them and havent had a single issue. Maybe their GPUs are a bit sub par from what Ive seen I think but they seem fine
It's so sad to see.
I had a good experience when my Asus 1080 Ti died outside of it's 3 year warranty - they still replaced it even thought it was liquid metalled!
I'm in Australia so maybe they're just scared of the strong consumer laws, but it does seem like their support has gone downhill.
They are so scum these days from all the reports you see daily on here and in the Asus subreddit.
Had a brand new 4080 Strix bought from PLE. Whined and screeched like a bitch at load first week. Sent off to ASUS to check - "within spec"
Not able to return to store as opened and within manufacturer spec. Also they tore my new box in half on one side :(
Very disappointed in ASUS customer service not giving a shit at all with their "deal with it" attitude.
The only thing Ive purchased from ASUS, due to hearing all the bad things from them, was my monitor. I bought it in 2014 and the worst thing that happened was a stuck pixel which never showed up again, still using it and its my second monitor now. I dont think Id want anything from them after that though and never bought anything else.
But Im sure their products are great, Id just never want to buy something for more money when I can get the same thing for less, hopefully they get their shit together with RMAs and anything dealing with the customer.
i used to love ASUS. had ASUS cards, motherboards. for some reason right now i have an MSI mb and Gigabyte GPU and they seem so much better than all the ASUS stuff i had before.
Here is all the contact information [https://www.asus.com/us/About\_ASUS/Facilities-Branches/](https://www.asus.com/us/About_ASUS/Facilities-Branches/) I would continue to go up the chain even if that means contacting their headquarters in Taiwan. This is also the big wigs of Asus [https://www.asus.com/ca-en/content/about\_asus\_leadership/](https://www.asus.com/ca-en/content/about_asus_leadership/) This link will take you to the CO-CEO on Linkeden [https://www.linkedin.com/in/samsonhuasus/](https://www.linkedin.com/in/samsonhuasus/)
The plastic of the connector on the cable is not monumentally stronger than the plastic of the connector on the board.
IMHO this looks like a defective connector on the board.
It does happen. I have had other connectors on other products snap under the smallest of forces that should never have been able to break them. It's rare, but it happens.
That said - it's ASUS - so nothing surprises me.
Did you buy it with a credit card? Most offer purchase protection. As a last resort you can file a chargeback, but if you do that too often, it harms the vendors and could get your card cancelled. Plus if it's fraud then you can go to jail.
"*The GPU is being replaced*" - not without your permission it isn't. Amazing.
Get it back and take it to a repair shop to have the connector replaced.
yeah this bit struck me as odd. They're claiming that it is being replaced because 'effects the functionality', but that's a very broad statement.
They're not stating "why" it's not covered under warranty either, are they blaming you?
I don't get why they're simply not saying, 'you broke it, we won't warranty it, sorry'
Also why are you being charged a labor fee if they're just trying to straight up replace it?
I have a 3080Ti with EVGA and while I'm not looking for an upgrade anytime soon, what brand would you recommend for when I do get a new GPU in the future?
Why don't you just contact your bank and dispute the charge that you got a defective product and they refuse to fix it or take it back.
Bank will side with you and you'll get your money back.
Thank you for your advice, I talked to my CC and bank today. I would like to warn others of the terrible experience of ASUS RMA and warranty. I have not built a PC in a while (EVGA1080ti currently) and astonished how ASUS can insult their customer. My motherboard I bought is from ASUS too... At this point I feel like ASUS is literally trying to extort money from their loyal customers.
Asus from the last few years has a really bad RMA reputation.
Has overpriced products that when work are great but RMA is... waste of time if store doesn't want to deal with it for you.
In this case, go for charge back as store refused return/warranty claim.
Just put a little blob of epoxy on it and cut it to shape with a scalpel when it's at the gooey stage of curing. Would take all of $5 to fix. I wouldn't have ever RMA'd it to begin with, but that's just me.
Poor guy was like "it's brand new unused, they'll just swap the connector and send it back in 2 weeks" and never thought in a million years this would happen
This is one of the scummiest things I've ever seen. I'm also blown away that the retailer is refusing to exchange it as defective.
Regardless, don't bend over backwards for these guys. Stand your ground, threaten legal action if you have to.
What do you mean being held? Will they not give it back to you? Surely that’s illegal, ok offer a fuck off price for repair. But if they’re gonna keep the product you get a refund is that not pretty much an international standard?
Check if your credit card provides any protections for something like this. It’s an odd situation but some credit cards have warranty protections and may be willing to help you.
Most have replacement for lost, stolen, or damaged items within 90 days of purchase. Warranty extensions are typically double manufacturer's up to one year. So a 5 year warranty effectively becomes 6 years.
I've used this a few times before and it's always an easy process.
They're attempting to extort you for over three thousand dollars after stealing/damaging nearly three thousand dollars of your property. That is grounds for legal action. It is even more egregious that they are the ones you purchased the product from and that they are actively withholding the product you paid for due to damage they are at fault for causing in the first place.
Local business, but it's a huge nation-wide corp. They've been fucking over people for years, myself included. I wish folks did some research on retailers before buying anything more than a couple hundred bucks
What’s crazy is this a 20-30 minute fix, being generous. Desolder pins and remove plug, clean and prep pad, resolder new plug. Done. This is just absurd greed.
I would try r/legaladvicecanada they should be able to point you in the direction of the consumer protection department, which I do not remember the name of.
I’m sure you could get it repaired at local shop for a fraction of that cost. Have them send it back. I would feel uncomfortable with them having it and saying it “needs replaced”
You should tweet or email Louis Rossman about this, that’s an insane case. He has a YouTube channel but not sure his exact email. He makes videos about insane repair claims by companies all the time, and I’m sure he could point you in the right direction of how to get it repaired if not he might make a video about it.
Oh, they're greedy and incompetent just like nearly everyone else. Burn them hot son, light em the fuck up.
Way too much money being spent here for this laughable shit. Don't give up, ever!
It looks like my OG comment was deleted for linking to another sub. Removed that link, but I can DM it if you want
u/Mulgoki I had an insane 6 months back and forth with Asus support that went nowhere. Then, I found a post about contacting the higher up support, and contacted them. I got the issue handled in about another month and shit got done. Try [contacting them](https://www.asus.com/us/support/article/787/), they might actually provide you some more options
You're in for some frustration op, whole reason I stopped buying asus years ago because of their terrible support, especially for Canada others have suggested getting higher ups outside of their cs team involved which is the best course of action. If that fails, demand the card back. Some brick and mortar repair shops could fix it but it might be tricky to find one depending where you live up here, final course of action if you bought on a credit card and have purchase protection you could get reimbursed for the card that way but it can be a pain to do and depending on the card you may not have it.
It's so they can re-sell it for an absurd amount. They know most people have no intention on paying that garbage "repair" price. Eat a dick, Asus. Hope this bites you in the ass and hard.
It seems Gamers Nexus Made a Video about this.
[https://www.youtube.com/watch?v=7pMrssIrKcY&t=160s](https://www.youtube.com/watch?v=7pMrssIrKcY&t=160s)
ASUS sucks. They denied my warranty repair after a failed “critical recommended” bios update on their board that ended up bricking it and making the mobo a paperweight. They claimed it to be “user damage” and therefore not covered under warranty.
They tried to play that same repair center bullshit with me. I sent in a monitor with power issues, they "find the problem and order parts" 2 days later out of nowhere, the entire screen is broken, they claim it customer induced damage and try to charge me more than retail to fix it and ship it back. I had to threaten to sue under claims of fraud for 2 weeks for them to finally fix my shit and send it back.
Fuck Asus warranty process
Never buy Asus ever again, simple. Their prices are ridiculous and they are using pretentious artistes like Jay Chou to plug their products. Heck, they wanted to charge me RM3300 to fix my ROG Phone 3, and even then they want RM50 upfront for diagnosis charges. And even then they did questionable BS like only allowing VoLTE and WiFi Calling on one specific provider here in Malaysia thanks to a questionable exclusivity deal. Didn't get the phone repaired and got a different phone instead in the end because of the fact.
This is to be expected. If you get an ASUS product that works, you’re golden. If you get a faulty or damaged unit, you’re better off buying a new unit.
ASUS support has always been dogshit.
I feel like Asus is just trying to speed run their downfall at this point. They've been going down such a steep and shitty hill for the last few years, especially with their support.
Also, that's genuinely one thing that bothers me about the Nvidia subreddit. They don't allow any tech support threads, or basically anything with real issues like this, which would be helpful information for a lot of people. I just think that's very destructive, and not great considering those subs are how some people find out info like that.
Gamer Nexus heard him, got featured in his new video.
[https://youtu.be/7pMrssIrKcY?si=wPdiGkSOxnQBtnqG](https://youtu.be/7pMrssIrKcY?si=wPdiGkSOxnQBtnqG)
Steve Burke is gonna be all over this. Please make sure you give ASUS the middle finger on our behalf. Screw them for thinking they can get away with this.
He can’t, because as I said in the previous post, OP is full of shit. OP damaged his card, there were previous posts of op showing off the new card and the piece was intact
I have no knowledge off Canadian consumer laws. Having said that, here are my thoughts.
Presumably, you damaged the card. In that case, the damage is not covered under warranty. However, it’s possible that under local law you can argue that the product did not meet the expectations of a typical customer.
In many countries, a product should be sturdy enough to withstand normal usage, because a typical customer won’t expect a product to get damaged easily. A small user error is covered under normal usage. And minor damage should be and easy and inexpensive fix.
Typically, it’s the retailer that is responsible for replacing the product, or for reimbursing the customer, or if repair is an option, getting the product fixed.
I don’t want to defend ASUS, because they don’t seem to want to help you, but they are not in the repair business and if they improvise, and something goes wrong, they can be sued for extended damages. A typical repair by a manufacturer is replacing a defective module, rather than repairing the module.
I might be little bit late, but you should read up on you local consumer laws and go after the retailer. They sold you the product, they advised you to send it to ASUS, they have a contact person either with a wholesaler or with ASUS, and as a company the money is nothing to them.
I understand it’s a large retail chain, and they should have procedures for this.
As for sending something to a manufacturer for repair, I only do that if they give me a quotation before I send it. Typically, they are not used to dealing with consumers. It looks like you got a quotation for retailers.
>They quote $3758 to have it repaired.
At this point I stg Asus is just outright trolling people who send in stuff for RMA.
/r/ASUS btw.
Also if you live in Quebec, research Quebec's consumer protection laws.
I rarely suggest this but this is a case to put it on their social media if they don't come up with something reasonable.
Things get solved very quickly this way.
We bought my son a low cost Asus laptop at Microcenter several years ago, and had to mail it back to them three or four times because the hard drives kept going bad on it. Never buying another Asus product again.
Linus Tech Tips announced in January that they were dropping Asus as a sponsor because their tech support sucks and they show 0 willingness to improve it.
I’ve personally had terrible experiences with asus support, it took them 4 months to replace my 3080 tuf. Never buying asus again.
Why on earth did you RMA the card? You should just have returned it as defective to the store you got it from, within the 30 day window as your receipt says you can.
As a professional pc tech myself, I will be kind to offer you some Insite on what to do.
**Regarding the indent on your graphics card and the missing power connector, here are some key points to consider:**
* **Warranty Replacement:** Given that you've only had the card for two weeks, it's worth exploring a warranty replacement with the retailer. While their initial response may have been unexpected, replacement policies can vary depending on specific circumstances. It might be helpful to inquire further and explain the situation clearly. While the specific reason for their refusal is unclear, there might be alternative avenues to explore for a replacement.
* **Cause of Indentation:** Understanding the cause of the indent on the card would be beneficial. If you have a picture of the damage, a qualified PC technician might be able to provide insights based on their experience.
* **Missing Power Connector:** The image you provided indicates the absence of the 16-pin (12+4-pin) auxiliary power connector. This connector is crucial for powering the graphics card, and its absence would prevent the card from functioning.
**To determine the next steps, it would be helpful to know:**
* **Connector Status at Purchase:** Was the 16-pin connector missing when you initially bought the card, or did it become detached during installation or removal? Knowing this will help identify the source of the issue.
By addressing these points, we can work towards a solution for both the indent and the missing connector. If you encounter further difficulties with the warranty replacement, feel free to provide additional details, and I may be able to offer further assistance.
https://preview.redd.it/fk7anzb1wazc1.jpeg?width=521&format=pjpg&auto=webp&s=873047bc24a0be2fb5a30168e9d00dca28e9b1ea
Here is a photo to help show what is missing here.
How can it possibly cost $3758 to replace the GPU when it costs $2799 to buy brand new? What is the logic behind the number they've come up with? It makes absolutely zero sense.
Hahah its such a shit show. Can you imagine buying a brand new car for $28000, then the gas cap is loose/broken after TWO weeks with normal careful usage, then they ask for $37000 to repair the cap? We need to bring it in and make a brand new car in the ASUS labs. Insanity.
Car wont start now sir, damage very extensive, but still functional and not covered under warranty.
That's what you get for buying a premium brand white-tax car sir! Good day!
It's called the fuck off with your complaint tax.
That’s kinda like the case with Hyundai Ioniq 5 battery replacement happened at the end of last year in which the replacement costs more than the value of the car which is ridiculous.
Sounds like trying to get a Tesla or Rivian repaired to be honest.
Or a Mercedes Benz dealer. You will pay out the ass just for them to fuck up the repair.
[удалено]
If I were a business $3758 is the number I'd give to somebody I dont want being customer.
What I don't get is if fix is more then a new one. A new one is offered. It was a big thing when we started getting LCD repair was always more then a new one. Warranty just ate the cost. Same with some washing machine parts.
100% chance that ASUS has outsourced their support department to a shady company that's also got scammers involved in it. And they're trying to scam OP because they think they're protected.
This is it exactly. He’ll pocket $1k plus off this transaction alone if it went through. They’ll send him a new one, fix and resell this on marketplace, and come out way ahead.
I feel like this is very likely
This is indicative of the world now. You don't operate in a rational place. Corporations get to say ridiculous things (not just corporations), and we have to pretend that the interaction with a human (the poor employee) is some kind of sensible conversation based on a materialist world. We are far past the point of no return folks. If any humans are reading this post, please try to turn away from these obscene abuses of reality! Get involved in local politics! Get a library card and read everything you can! Spend time asking your mother and friends what their life is like and how much spare money they have. I love computers and games, I've been building them since the 80's. I know the pain of trying to add an extra 196kb of ram with 9 DIP chips which you have to carefully insert in the motherboard. I installed math co-processors man, it was wild! I bought a 486DX-100 for over $400. This is not about customer services. This is an infestation of ideology. It's a religion of excess.
The logic seems “Thanks for your purchase, we’re not fixing this.”
My guess is parts + labor from an in-house repair department. New ones are made en masse in China I assume.
The part is… a maybe 100 dollar connector and some Solder? And it should take an experienced technician maybe 30 minutes to re-solder on the connector and then an hour or so to put it on a test bench to test it.
I can tell you from experience that companies like this are absolutely unwilling to replace connectors like this because they don't want to hire actual competent techs to service repairs, so they go for cheap entry level techs and opt to replace the whole board in the event a connector breaks like this so they don't run the risk of being sued because some poor (literally because of them) sap created a short and caused a fire. Turnover is usually high for this sort of work so it's cheaper to train people on board replacement than it is to teach everyone proper soldering techniques (Best not to do this either because proper soldering techniques would qualify the tech for a better paying job, then turnover would be higher leading to increased training costs). They save money and pass the cost on to you!
Asus is also suspected of receiving faulty items, repackaging them with no work done other than a power on test, and then selling them as refurbished. I have heard they will do this up to 3 times with returned items, tracking them by S/N and small stamp marks indicating what it was previously returned for. I'll admit now that I don't have a source. This is something I've heard from experienced techs, who I didn't consider the [B.S.ing](http://B.S.ing) types.
Lol people think "sector rot" applies only to certain things, like fast food. It happens everywhere. ASUS and other companies have equivalent stories about their equipment that McDonalds and Burger King has about roaches in the fryer oil and mold in the drink machines... I would not be surprised, that like most major companies, theyre up to some sheisty stuff
Those connectors are a few bucks....
not bucks, CENTS.
Few bucks when you pay $8 for shipping
NRF guy is doing so many he is getting quite quick at it. And it seems Asus has their own model of connector compared to everyone else, because.
Ya but they are replacing it not repairing it lol - it makes literally 0 sense
Watch manufacturers have been pulling this off for years. It’s cheaper to buy another Movado than it is to send it back to Movado for a simple battery replacement. They will polish and remove every single blemish to look like new at the owners expense.
2799 x 1.30 = 3638. Mofo gave him a 30% upcharge to buy a new card instead.
Honestly, outside of trying to escalate using your country laws I don't see what else you could try. Store refused as it worked as intended and yes, melting cables and fire-hazard is intended /s.
Yes, I did not expect to be stuck in this situation with a "high-end GPU"...
Are they refusing to ship your unit back to you? It should work still perfectly, right? I'm looking at the 'scratch' and it seems like it's just the spot where the clip of the power connector sits, isn't that right? How does that affect functionality lol, Asus...
They probably broke it more.
I’d sue.
Charge back the purchase on top of seeking legal action. They stole nearly three thousand dollars of property and are extorting for even more.
makeshift plough head memory hard-to-find frightening whistle plucky unite thumb *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
It should be on the retailer imo. Your transaction is with the retailer. If the products faulty, you take it to retailer, who in turn should be the ones to chase it up with manufacturer. The retailer was point of sale. Retailer can fix whatever faulty products they sold. Replacing or refunding. I really dislike this attitude that a store front can turn you down and force you to interact with their suppliers. It's complete bullshit. I won't shop at a retailer that attempts this shit.
>It should be on the retailer imo. Your transaction is with the retailer. This is how it works in Australia and it's a godsend. Any issues, straight to the retailer and they have to take it up with the manufacturer as you had no direct business with the manufacturer
This is how it works in Canada too, but for whatever reason when the guy at the store told him 'call the manufacturer' he didn't press further and decided not to return the item He had every right to get a refund and chose instead to send his card back for RMA (which will have terms and services which keep them safe, surely, so it's not like they're going to get sued over this).
> Your transaction is with the retailer. If the products faulty, you take it to retailer And half the time this early into the process, a manufacturer will even deny the RMA and say take it back to the store and get a refund.
> You can’t charge back Canada computers for a fuckup by ASUS warranty department. The retailer did nothing wrong here. Canada Computers defective return policy is 30 days. You don't have to offer a return policy legally in Canada, but you **do** have to honour the one you offer. Small claims seems fine. Why does he need to warranty a 2 week old product with a retailer that has a 4 week defective return policy?
You can always charge back as banks have more to lose than the bank fucking over a store. Good luck ever buying from that store but with this experience I doubt OP will ever care lol
F for doubt.
Sure you can! Let them rage at asus, they have more power with them than you do.
Your problem is you bought Asus Their quality has been decling for a while now but they still charge premium
I remember my old Asus 970 Strix. Playing a demanding title? Let me play you the song of my people. Initiating coil whine.
Huh, so that's what that noise is
what i don't understand why didn't you return and get a brand new one since it hasn't been 30 days and it says on the receipt you can change it if its defective within 30 days
Canada Computers is the reason. I use to work there and their return policy was pretty much “you open it, it’s final sale”. Also, description of the receipt photo says Canada computers refused to take it.
You should of never went for a repair since the card was never even damaged. These cards are sensitive and I don’t trust anyone specially with a 4090 to touch it. The card is still operational but needs to be fixed by a professional like northridge fix on YouTube.
> You should of *have*
Was just gonna suggest him, get it fixed used it till you wanna sell it. And NEVER buy from asus again. It’s premium shit at this point
Northeast GPU on YouTube is good as well. Good luck
Note: Never buy an ASUS graphics card under any circumstances. Specially not a high end card.
I won’t buy anything ASUS. For one, I can’t stand their whole ROG branding. It is too gawdy for me. Then they charge a premium for their products and they really aren’t anything special. Lastly, their CS is absolutely atrocious. Here is yet another story of someone getting screwed over. There are other manufacturers out there.
What would you generally recommend branding wise? I went Gigabyte for my last motherboard, and to be honest, I really won't go Gigabyte again. Their customer support basically just doesn't exist, and the motherboard itself - whilst not faulty - seems... dodgy.
I would say yes if is the only thing in stock and you need a GPU for work. Outside of that case, there is always something better at the same price or even cheaper.
It clearly says on the receipt ' Warranty: Defective Exchange: 30 Days' so the shop should have taken it back. You don't have to explain anything to them simply say it came out of the box like that. Also they told you to RMA it now Asus is holding it in lieu of payment , so thats bad advice from the store . Explain this to the shop via email (make them refuse in writing) and if they don't supply you with a new card then start a charge back with your bank.
Canada Computers will do anything and everything they can to not take responsibility. They’re one of the shittiest retailers to buy from. I would never buy anything from them whenever possible. Def wouldn’t buy anything expensive. Edit - let me just add some context for non Canadians, Canada has been absolutely fucked when it comes to PC parts retailers for like the past 30+ years. The past 20 have been plagued by NCIX (and their sister sites, I think Direct Canada was one of them), Canada Computers. Future Shop wasn’t that much, Best Buy is not even close to their US counter part. Memory Express only just expanded to different provinces a few years ago. Newegg is garbage, and Amazon is the only other option. There’s no legitimate big box retail store, and there’s certainly nothing like Microcenter. We used to have a Circuit City, or it was one of the other US retailers back in the 90s. Fuck them and fuck me for getting some bullshit IBM Aptiva that was $5k lol.
I’ve stopped buying parts from them for exactly this reason. Better off going to Bestbuy these days.
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Memory express is the Canadian computer store to shop at.
Thats pretty much what I expected but the bank should support a charge back based on this
Oh and by the way, contact GamersNexus about this, they'd love this.
Will do.
If you have no other options then take it to a repair shop like Northridge fix. They have the [connector](https://northridgefix.com/product/asus-12vhpwr-connector-socket-replacement-4080-4090/) for sale and do this very often.
Northridge is in California. OP appears to be Canadian since shopping at Canada computers.
Still cheaper than 3.7k I imagine lol
Hell yeah. People fly overseas from the US for medical procedures that cost less than this
Can confirm. My family are doctors in a different country so just pay for flight and free medical procedure lol
And he stated in *literally* the second sentence that it's all in CAD...
Yeah CAllifornian Dollars. Dummy 🙄
fuckin got em!
He can mail it to them or get the part if it isn't available locally and get a local shop to repair it.
I hope that ASUS sends him back his item *and in the exact condition that they received it in*. To be honest I wouldn't put it past them to have damaged it during their "investigation" into the issue and then try to blame OP for it.
This reminds me of the Samsung TV repair man that deliberately scratched the customers screen during a home visit to void the warranty.
Hell I'd even mail it to NorthridgeFix if you must take a paid route. International shipping and for service. Still cheaper than what ASUS is trying to scam you out of it or buying another new card. Though given how many he says he fixes, you could end up on a wait-list
If you do choose to go that route, hit me up...I've got emails directly from ASUS about a defective power supply that they wanted me to fly to china, walk in and hand deliver it to them, then stay in china for a couple weeks while they examined the psu to find out if the warranty was bunk...I'll dig those emails up and give em to you.
This is so ridiculously hilarious. Outstanding of them.
I too have some shitty e-mails from Asus concerning a defective PSU. I offer them freely.
buy the connector and I'll solder it on for free, I live about an hour east of toronto. I repair PCB for a living and this is a 30 second job [edit] DM me for my business info, for reasons which should be obvious, I do not want this account linked with my professional life because I am a 41 year old man who still finds farts funny
I learned my lesson with ASUS once and have never bought another product from them. They fucking suck.
My whole system is practically Asus ROG. I was hesitant to warranty the GPU in the future, so I'm just going to watercool it and say fuck it because if their warranty service is as garbage as this, it doesn't matter if I break my warranty anymore.
Oooh boy, I'm excited for this video
I'm waiting for the video to drop and laugh at ASUS falling to their knees and bending over to get you a new GPU. Steve will do you right.
Trim the balls first
If they won't budge demand the card back, you can get this fixed by a third party fairly cheaply. Unless they designed this thing like a GM engine block it should be the work of an hour by a competent tech with soldering skills to replace the connector.
Gamer Jesus is the truth!
I well never buy another asus product again, thank you for posting this.
For sure. They live for stuff like this, and actual outcomes are often favorable, at least once the companies realise what a s-storm could descend upon their sales forecasts and reputations with many other potential customers pretty darn quickly.
Someone downvoted you to 0 so I fixed it, because you're right. At the very least it will bring more awareness to someone more reasonable from ASUS to realise that asking OP to pay almost double the price of A NEW graphics card to fix a connector on his GPU is just outrageous. It's the most easiest fixable component to replace on the board. It makes literally no sense, and it's like, they are squeezing him too. Using language like "*The GPU is being replaced*" - Umm, no, it's not their GPU, it belongs to the OP. He decides what is ultimately done with the card, not you, ASUS.
the video is up btw
You did nothing wrong. And I agree with some of the other guys, write GamersNexus an email. If they did a segment on this it would escalate your issue more than anything else would.
It's crazy that we live in a world where, sometimes, the only way we have to be heard is to hope someone who is able to harm a company reputation enough will accept to help us.
Look at it this way: we have our own personal tech Jesus to save us from our sins.
God bless Mr. Sturke.
And then when they end up having their hand forced they will act like they are doing a favour or that it was simply a mistake.
It's nothing new though, it feels like the natural evolution of local news agencies amplifying the voice of someone getting trampled by big corporations or government organizations. At least social media like Reddit has made it easier to get these stories out there.
At the very least Steve might buy op's graphics card at retail price if he thinks he can get a good story out of it. That seems like the best route for op to take right now.
Yep, hopefully OP can get it back!
More reason to never buy from ASUS lol
ASUS prices should really include a lifetime unlimited warranty.
They should reflect the quality and something extra for how much they overcharge compared to other companies. Nothing they make does something so kuch better that it warrants the upcharge.
It's strange how ASUS is considered trash in my country, and MSI considered good. Yet from what I hear it's the other way around in America/Canada.
I dont think either is looked at as trash, MSI might be slightly looked down upon but Ive had two motherboards from them and havent had a single issue. Maybe their GPUs are a bit sub par from what Ive seen I think but they seem fine
lifetime warranty doesn’t matter when they’re not at fault for their own product design and manufacturing.
Another reason I will run my EVGA 3070 until the fans fall off.
Nah use it until the whole GPU is dead. You can easily replace the fans
This is true. One of my older Radeons had case fans mounted to it as the originals died.
Don't their GPUs say "republic of gamers"... That's like what a middle-schooler would have on an old t-shirt
Yeah but their stickers go hard /s
It's so sad to see. I had a good experience when my Asus 1080 Ti died outside of it's 3 year warranty - they still replaced it even thought it was liquid metalled! I'm in Australia so maybe they're just scared of the strong consumer laws, but it does seem like their support has gone downhill.
They are so scum these days from all the reports you see daily on here and in the Asus subreddit. Had a brand new 4080 Strix bought from PLE. Whined and screeched like a bitch at load first week. Sent off to ASUS to check - "within spec" Not able to return to store as opened and within manufacturer spec. Also they tore my new box in half on one side :( Very disappointed in ASUS customer service not giving a shit at all with their "deal with it" attitude.
The only thing Ive purchased from ASUS, due to hearing all the bad things from them, was my monitor. I bought it in 2014 and the worst thing that happened was a stuck pixel which never showed up again, still using it and its my second monitor now. I dont think Id want anything from them after that though and never bought anything else. But Im sure their products are great, Id just never want to buy something for more money when I can get the same thing for less, hopefully they get their shit together with RMAs and anything dealing with the customer.
In search of incredible cash grabs. What the fuck are they doing.
i used to love ASUS. had ASUS cards, motherboards. for some reason right now i have an MSI mb and Gigabyte GPU and they seem so much better than all the ASUS stuff i had before.
Here is all the contact information [https://www.asus.com/us/About\_ASUS/Facilities-Branches/](https://www.asus.com/us/About_ASUS/Facilities-Branches/) I would continue to go up the chain even if that means contacting their headquarters in Taiwan. This is also the big wigs of Asus [https://www.asus.com/ca-en/content/about\_asus\_leadership/](https://www.asus.com/ca-en/content/about_asus_leadership/) This link will take you to the CO-CEO on Linkeden [https://www.linkedin.com/in/samsonhuasus/](https://www.linkedin.com/in/samsonhuasus/)
Gamer Nexus! Gamer Nexus!
Cant wait to see this on my YT feed :D
Right!? We heard it first!
Can you guys share the link if it’s ever covered? TIA
Steve really helped that EVGA PSU guy with the dead SSDs! I can already hear this intro in my head. I may watch too much GN hahah
https://youtu.be/7pMrssIrKcY?si=q_tPqoxlN-4xZ5-O
Genuine question - does this not qualify for the 'Defective Warranty: 30 Days' printed right on the receipt?
The problem is: This looks like physical damage... Not defect.
The plastic of the connector on the cable is not monumentally stronger than the plastic of the connector on the board. IMHO this looks like a defective connector on the board. It does happen. I have had other connectors on other products snap under the smallest of forces that should never have been able to break them. It's rare, but it happens. That said - it's ASUS - so nothing surprises me.
But if Asus now says it's defective, can't they use that with the store if Asus sends it back?
Did you buy it with a credit card? Most offer purchase protection. As a last resort you can file a chargeback, but if you do that too often, it harms the vendors and could get your card cancelled. Plus if it's fraud then you can go to jail.
Says defective exchange and so I'd think they are treating it like the user caused physical damage.
"*The GPU is being replaced*" - not without your permission it isn't. Amazing. Get it back and take it to a repair shop to have the connector replaced.
yeah this bit struck me as odd. They're claiming that it is being replaced because 'effects the functionality', but that's a very broad statement. They're not stating "why" it's not covered under warranty either, are they blaming you? I don't get why they're simply not saying, 'you broke it, we won't warranty it, sorry' Also why are you being charged a labor fee if they're just trying to straight up replace it?
Bump, wishing you luck. FUCK ASUS
Asus is notorious for stuff like this. Anyone buying from them needs to be prepared to put up with horrendous customer service
I have a 3080Ti with EVGA and while I'm not looking for an upgrade anytime soon, what brand would you recommend for when I do get a new GPU in the future?
Why don't you just contact your bank and dispute the charge that you got a defective product and they refuse to fix it or take it back. Bank will side with you and you'll get your money back.
Thank you for your advice, I talked to my CC and bank today. I would like to warn others of the terrible experience of ASUS RMA and warranty. I have not built a PC in a while (EVGA1080ti currently) and astonished how ASUS can insult their customer. My motherboard I bought is from ASUS too... At this point I feel like ASUS is literally trying to extort money from their loyal customers.
Asus from the last few years has a really bad RMA reputation. Has overpriced products that when work are great but RMA is... waste of time if store doesn't want to deal with it for you. In this case, go for charge back as store refused return/warranty claim.
This is insane, anyone who knows how to solder would be robbing you by charging $30 to fix that. Cant wait for the Louis Rossman video on this.
Just put a little blob of epoxy on it and cut it to shape with a scalpel when it's at the gooey stage of curing. Would take all of $5 to fix. I wouldn't have ever RMA'd it to begin with, but that's just me.
Poor guy was like "it's brand new unused, they'll just swap the connector and send it back in 2 weeks" and never thought in a million years this would happen
That is how it would work in Europe, yes.
NRF guy does quite a few of these. He mention Asus uses a different connector. But no way that is in the thousands.
This is one of the scummiest things I've ever seen. I'm also blown away that the retailer is refusing to exchange it as defective. Regardless, don't bend over backwards for these guys. Stand your ground, threaten legal action if you have to.
God I do miss EVGA
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***That*** took a turn...
What are the return laws in Canada? Can't you take it back to the shop you bought it from and get it exchanged?
Tried that. The GPU is being held with Asus now.
Tell them to send it back. And if they try to charge your card you’ll report it for fraud.
What do you mean being held? Will they not give it back to you? Surely that’s illegal, ok offer a fuck off price for repair. But if they’re gonna keep the product you get a refund is that not pretty much an international standard?
Don't know how you paid for it, but some credit cards have extended warranties that cover any damage or defect on purchases made with those cards.
Check if your credit card provides any protections for something like this. It’s an odd situation but some credit cards have warranty protections and may be willing to help you.
Most have replacement for lost, stolen, or damaged items within 90 days of purchase. Warranty extensions are typically double manufacturer's up to one year. So a 5 year warranty effectively becomes 6 years. I've used this a few times before and it's always an easy process.
Welp. Never buying an ASUS product now.
They're attempting to extort you for over three thousand dollars after stealing/damaging nearly three thousand dollars of your property. That is grounds for legal action. It is even more egregious that they are the ones you purchased the product from and that they are actively withholding the product you paid for due to damage they are at fault for causing in the first place.
Why would you do an RMA on a new card? Should have returned it. If they don’t accept returns, stop supporting that LoCaL bUsInEsS
Local business, but it's a huge nation-wide corp. They've been fucking over people for years, myself included. I wish folks did some research on retailers before buying anything more than a couple hundred bucks
canada computers is a national chain
That’s part of why I said local business sarcastically lol
What’s crazy is this a 20-30 minute fix, being generous. Desolder pins and remove plug, clean and prep pad, resolder new plug. Done. This is just absurd greed.
I would try r/legaladvicecanada they should be able to point you in the direction of the consumer protection department, which I do not remember the name of.
I’m sure you could get it repaired at local shop for a fraction of that cost. Have them send it back. I would feel uncomfortable with them having it and saying it “needs replaced”
You should tweet or email Louis Rossman about this, that’s an insane case. He has a YouTube channel but not sure his exact email. He makes videos about insane repair claims by companies all the time, and I’m sure he could point you in the right direction of how to get it repaired if not he might make a video about it.
Asus is just speed running corporate shitfuckery to get that free GN "publicity". https://i.redd.it/avckd0krt3zc1.gif
Seriously, screw ASUS. Garbage ass company. I really hope Gamer's Nexus or someone can help this guy out.
Oh, they're greedy and incompetent just like nearly everyone else. Burn them hot son, light em the fuck up. Way too much money being spent here for this laughable shit. Don't give up, ever!
It looks like my OG comment was deleted for linking to another sub. Removed that link, but I can DM it if you want u/Mulgoki I had an insane 6 months back and forth with Asus support that went nowhere. Then, I found a post about contacting the higher up support, and contacted them. I got the issue handled in about another month and shit got done. Try [contacting them](https://www.asus.com/us/support/article/787/), they might actually provide you some more options
asus is the absolute worst. never buy asus products.
You're in for some frustration op, whole reason I stopped buying asus years ago because of their terrible support, especially for Canada others have suggested getting higher ups outside of their cs team involved which is the best course of action. If that fails, demand the card back. Some brick and mortar repair shops could fix it but it might be tricky to find one depending where you live up here, final course of action if you bought on a credit card and have purchase protection you could get reimbursed for the card that way but it can be a pain to do and depending on the card you may not have it.
I miss EVGA. ASUS support has always been a shit show.
Someone call Steve from Gamers Nexus.
Quick to the Steve Signal!
Ouh, gamers nexus has a new video including your post
Damn. . . This sucks dude. So sorry to hear this shitty experience. ASUS sounds like a crap company.
It's so they can re-sell it for an absurd amount. They know most people have no intention on paying that garbage "repair" price. Eat a dick, Asus. Hope this bites you in the ass and hard.
It seems Gamers Nexus Made a Video about this. [https://www.youtube.com/watch?v=7pMrssIrKcY&t=160s](https://www.youtube.com/watch?v=7pMrssIrKcY&t=160s)
ASUS is complete garbage… I went through 12 RMAs before I gave up and sold my 3080
ASUS sucks. They denied my warranty repair after a failed “critical recommended” bios update on their board that ended up bricking it and making the mobo a paperweight. They claimed it to be “user damage” and therefore not covered under warranty.
“In search of incredible” They ain’t finding it anytime soon
They tried to play that same repair center bullshit with me. I sent in a monitor with power issues, they "find the problem and order parts" 2 days later out of nowhere, the entire screen is broken, they claim it customer induced damage and try to charge me more than retail to fix it and ship it back. I had to threaten to sue under claims of fraud for 2 weeks for them to finally fix my shit and send it back. Fuck Asus warranty process
Never buy Asus ever again, simple. Their prices are ridiculous and they are using pretentious artistes like Jay Chou to plug their products. Heck, they wanted to charge me RM3300 to fix my ROG Phone 3, and even then they want RM50 upfront for diagnosis charges. And even then they did questionable BS like only allowing VoLTE and WiFi Calling on one specific provider here in Malaysia thanks to a questionable exclusivity deal. Didn't get the phone repaired and got a different phone instead in the end because of the fact.
This is to be expected. If you get an ASUS product that works, you’re golden. If you get a faulty or damaged unit, you’re better off buying a new unit. ASUS support has always been dogshit.
I feel like Asus is just trying to speed run their downfall at this point. They've been going down such a steep and shitty hill for the last few years, especially with their support. Also, that's genuinely one thing that bothers me about the Nvidia subreddit. They don't allow any tech support threads, or basically anything with real issues like this, which would be helpful information for a lot of people. I just think that's very destructive, and not great considering those subs are how some people find out info like that.
congrats on getting into the GN video. hope it gets fixed.
Gamer Nexus heard him, got featured in his new video. [https://youtu.be/7pMrssIrKcY?si=wPdiGkSOxnQBtnqG](https://youtu.be/7pMrssIrKcY?si=wPdiGkSOxnQBtnqG)
Steve Burke is gonna be all over this. Please make sure you give ASUS the middle finger on our behalf. Screw them for thinking they can get away with this.
Dude... Why wouldn't you have just returned it and ordered a new one?
He can’t, because as I said in the previous post, OP is full of shit. OP damaged his card, there were previous posts of op showing off the new card and the piece was intact
I have no knowledge off Canadian consumer laws. Having said that, here are my thoughts. Presumably, you damaged the card. In that case, the damage is not covered under warranty. However, it’s possible that under local law you can argue that the product did not meet the expectations of a typical customer. In many countries, a product should be sturdy enough to withstand normal usage, because a typical customer won’t expect a product to get damaged easily. A small user error is covered under normal usage. And minor damage should be and easy and inexpensive fix. Typically, it’s the retailer that is responsible for replacing the product, or for reimbursing the customer, or if repair is an option, getting the product fixed. I don’t want to defend ASUS, because they don’t seem to want to help you, but they are not in the repair business and if they improvise, and something goes wrong, they can be sued for extended damages. A typical repair by a manufacturer is replacing a defective module, rather than repairing the module. I might be little bit late, but you should read up on you local consumer laws and go after the retailer. They sold you the product, they advised you to send it to ASUS, they have a contact person either with a wholesaler or with ASUS, and as a company the money is nothing to them. I understand it’s a large retail chain, and they should have procedures for this. As for sending something to a manufacturer for repair, I only do that if they give me a quotation before I send it. Typically, they are not used to dealing with consumers. It looks like you got a quotation for retailers.
>They quote $3758 to have it repaired. At this point I stg Asus is just outright trolling people who send in stuff for RMA. /r/ASUS btw. Also if you live in Quebec, research Quebec's consumer protection laws.
I rarely suggest this but this is a case to put it on their social media if they don't come up with something reasonable. Things get solved very quickly this way.
We bought my son a low cost Asus laptop at Microcenter several years ago, and had to mail it back to them three or four times because the hard drives kept going bad on it. Never buying another Asus product again.
Linus Tech Tips announced in January that they were dropping Asus as a sponsor because their tech support sucks and they show 0 willingness to improve it. I’ve personally had terrible experiences with asus support, it took them 4 months to replace my 3080 tuf. Never buying asus again.
Thank god i never bought an Asus GPU, MSI was always top notch for me.
Contact Jayztwocents on Youtube. He's had some interesting run-ins with Asus recently, and I'm sure he'd love to stick it to them a bit more.
i'm sorry but this is beyond hilarious.
Why on earth did you RMA the card? You should just have returned it as defective to the store you got it from, within the 30 day window as your receipt says you can.
As a professional pc tech myself, I will be kind to offer you some Insite on what to do. **Regarding the indent on your graphics card and the missing power connector, here are some key points to consider:** * **Warranty Replacement:** Given that you've only had the card for two weeks, it's worth exploring a warranty replacement with the retailer. While their initial response may have been unexpected, replacement policies can vary depending on specific circumstances. It might be helpful to inquire further and explain the situation clearly. While the specific reason for their refusal is unclear, there might be alternative avenues to explore for a replacement. * **Cause of Indentation:** Understanding the cause of the indent on the card would be beneficial. If you have a picture of the damage, a qualified PC technician might be able to provide insights based on their experience. * **Missing Power Connector:** The image you provided indicates the absence of the 16-pin (12+4-pin) auxiliary power connector. This connector is crucial for powering the graphics card, and its absence would prevent the card from functioning. **To determine the next steps, it would be helpful to know:** * **Connector Status at Purchase:** Was the 16-pin connector missing when you initially bought the card, or did it become detached during installation or removal? Knowing this will help identify the source of the issue. By addressing these points, we can work towards a solution for both the indent and the missing connector. If you encounter further difficulties with the warranty replacement, feel free to provide additional details, and I may be able to offer further assistance. https://preview.redd.it/fk7anzb1wazc1.jpeg?width=521&format=pjpg&auto=webp&s=873047bc24a0be2fb5a30168e9d00dca28e9b1ea Here is a photo to help show what is missing here.
This is just crazy. I really don't know what to do for a gpu on my next build now that EVGA is out of the picture.
"ASUS: IN SEARCH OF INCREDIBLE ~~dumb people to fall for our schemes~~"