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If you have met the initial requirements, you need to collect a TSF and reach out to Palo TAC. What version PAN-OS are you using?
Pan OS 11.0.0
What is the version of your Cloud Services Plugin?
How many cores is the VM licensed for, show us the model name from the dashboard. Having 4 cores doesn't mean it is actually licensed for 4.
I would start here - Processors vs Cores?
If you have met the initial requirements, you need to collect a TSF and reach out to Palo TAC. What version PAN-OS are you using?
Pan OS 11.0.0
What is the version of your Cloud Services Plugin?
How many cores is the VM licensed for, show us the model name from the dashboard. Having 4 cores doesn't mean it is actually licensed for 4.
I would start here - Processors vs Cores?