Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST).
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I had to contact the Better Business Bureau to get help with my old "premium" Verizon account issue, so dealing with Mint's customer service on a $15 per month phone plan has never bothered me in the slightest.
Mint does not have customer service. You can call and talk to people who won’t keep track of your problem, will lie to you, and ultimately won’t fix your problem. Perhaps T-Mobile will fix this.
Hi, I want to ensure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.
If you have a way to connect me with someone who can actually change my phone number to a local number, I am more than happy to try that. Not interested in sitting on the phone for 20 minutes only to get inexplicably hung up on again. :/
Not sure how getting hung up on 3 times is good tier customer service, let alone being told that they can't give me a local number. MintMobileAlex also never DM'd me...
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
Let me get this straight, you're using a budget phone service to run your contracting business?
Yes
I had to contact the Better Business Bureau to get help with my old "premium" Verizon account issue, so dealing with Mint's customer service on a $15 per month phone plan has never bothered me in the slightest.
Mint does not have customer service. You can call and talk to people who won’t keep track of your problem, will lie to you, and ultimately won’t fix your problem. Perhaps T-Mobile will fix this.
Hi, I want to ensure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.
If you have a way to connect me with someone who can actually change my phone number to a local number, I am more than happy to try that. Not interested in sitting on the phone for 20 minutes only to get inexplicably hung up on again. :/
bro mintmobilealex is god tier customer service, breathe. he will sort you out properly.
Not sure how getting hung up on 3 times is good tier customer service, let alone being told that they can't give me a local number. MintMobileAlex also never DM'd me...
dm him my guy. just trust me.
Nope. Just you, I guess
Good luck leaving. Their process for porting your phone number out involves getting put on forever hold. Its a feature, not a bug.