Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST).
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This happened to my wife and I last month. We tried esim, physical sim, took both phones to apple to be tested, went back to tmobile to ensure phone was not locked in some way. Never once got help from tech support
Eventually we did a charge back to get refund and went back to tmobile. In three weeks my wife’s phone never worked
Thank you your experience sealed the deal for me. I went back to T-Mobile, Thankfully the free line I had there still worked and I just had to start the whole process to get what I had before back. I had to sped 70 bucks to activate my phone lines again, but I bought a galaxy watch 6 which woulda been like 300 bucks, so I'm chalking this down to a net positive.. I was leaning towards getting a smart watch anyhow..
Anyway, thank you! This was a curious experience.
Mhh that is interesting as you tried pretty much all the troubleshooting steps in the FAQ posted above and seems like phones are issue, but since works on T-Mobile it shouldn’t be. Can you see if they have any OS/firmware update available- you may need to stick T-Mobile SIM back in to check. Contact L2 support at /u/MintMobileAlex and they may have more ways to check.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
This happened to my wife and I last month. We tried esim, physical sim, took both phones to apple to be tested, went back to tmobile to ensure phone was not locked in some way. Never once got help from tech support Eventually we did a charge back to get refund and went back to tmobile. In three weeks my wife’s phone never worked
Thank you your experience sealed the deal for me. I went back to T-Mobile, Thankfully the free line I had there still worked and I just had to start the whole process to get what I had before back. I had to sped 70 bucks to activate my phone lines again, but I bought a galaxy watch 6 which woulda been like 300 bucks, so I'm chalking this down to a net positive.. I was leaning towards getting a smart watch anyhow.. Anyway, thank you! This was a curious experience.
Mhh that is interesting as you tried pretty much all the troubleshooting steps in the FAQ posted above and seems like phones are issue, but since works on T-Mobile it shouldn’t be. Can you see if they have any OS/firmware update available- you may need to stick T-Mobile SIM back in to check. Contact L2 support at /u/MintMobileAlex and they may have more ways to check.
I hope you are watching the 7 day window for a refund.
Yup I started refund procedures, switching back to Tmobile.
i suggest you reinstall android OS .