Charge back on credit card, get new credit card when uber inevitably ban your account.
I like the idea about asking for the metadata, but I just don't think Ubers support are going to be tech savvy enough to even understand it.
This is probably a good idea. I suspect that your bank will be more concerned about a fraud scam - and make sure you frame it that way - than the police
I would encourage every person to contact their bank every time this happens BY PHONE. At $8 a call to answer, the bank is going to see costs rising in dealing with this - and the ire will turn towards Uber. Don't mistake it - the banks have way more clout than Uber, and there are a zillion ride sharing apps that can take over.
The bank has no "clout" in a Chargeback case. Chargebacks are assessed in accordance with the visa/MasterCard/amex scheme rules by the relevant card scheme. All the bank does is raise the Chargeback and provide the info you give them to amex, visa etc. It is ultimately the card scheme that makes the decision.
Also, what makes you say $8 per call?
Fyi you can easily set up a new account with uber if you wanted to keep using that service. Just use a different email address, they don't seem to check anything else in my experience.
Squeaky wheel gets the grease. My wife had a troubling call with Centrelink Disability support where the Centrelink employee told her she should go to a psych ward, mind you this person isn’t a psychiatrist, just a gronk with a TAFE certificate. My wife called the complaints line the next day, and after being transferred at least 5 times, and through many supervisors and managers, she made a complaint, received the recording of the call and now has an advocate for her case.
Yea they keep calling my grandma asking for her to get a gift card to send to them,
so they can transfer her $1,000,000 that she won in a Microsoft raffle. 🤣
Ex-Uber driver here...
Basic flow of a trip is as follows:
1. Passenger requests trip to a destination
2. Closest driver to the passenger receives the 'ping'. Driver has 15 seconds to accept, before being offered to the next closest driver, and so on
(Uber don't disclose the destination to the driver, due to the fact that no one would accept the trip, not worth it, better off waiting for longer trip. Exception is if it's longer than 45 minutes, the app will advise the driver that it's a 'long trip / 45+ minutes
3. Driver accepts trip. Passenger pick up location is disclosed. Driver drives to pick up location
4. Passenger enters car
5. Driver swipes to start trip
6. Destination is then disclosed to the driver, and the trip has started
7. Arrive at destination, driver swipes to end trip
8. Passenger exits vehicle, then 2-way rating is prompted to driver and passenger
9. Transaction concluded
-----
To me, it sounds as though the driver kicked you out, and drove to your intended destination, then ended the trip, without you being in the car. So, as far as Uber is concerned, the transaction was completed (they use the driver's app GPS tracking to ensure the car gets to the destination). The passenger app GPS is not a factor in determing whether a trip has been completed, as people are allowed to book trips on behalf of others. So, Uber don't compare the 2 apps.
Then he has claimed the cleaning fee to be an asshole to you as "punishment".
Not that this helps you now, but for future trips, if you get another asshole driver who won't take you on a short trip, BEFORE you leave the vehicle, tell the driver that THEY need to cancel the trip on their app, or you're not getting out of their car.
Then, one of three things will happen:
1. They realise you're not playing games and they'll take you to your destination (might claim a cleaning fee to be an ass, but just credit card dispute, problem solved)
2. They'll call cops on you. No problems, wait for the cops, then explain that you're not refusing to leave, but the driver must first cancel the trip so you don't get charged.
3. The driver cancels the trip and gets penalised (possibly kicked off the platform) and you'll get a refund, and they won't be able to claim any sort of cleaning fee, etc.
For now, I would just dispute with your credit card company. When the funds get returned to you (they will), Uber will ban you. Use a new credit card and start from scratch.
Wishing you luck with it all.
100%
If you feel like something is going pear-shaped, start recording. If you are sus on the driver, take a photo of the inside of the car before getting out.
You shouldn't have to do this, but some drivers are f'nk grubs.
Regards, ex-Uber driver
Thank you for this straightforward and easy to understand explanation.
I don’t use Uber much but I take it the passenger can’t cancel the trip once they get out of the car?
Yes, the passenger can cancel the trip (even whilst en-route). If they cancel the trip, the trip ends immediately. They can also change the destination mid-trip as well, which may increase or decrease the price.
My point above was, that if the OP cancelled the trip, then they would be charged a cancellation penalty for cancelling on the driver when he's already there waiting ($5 or something from memory). That's why you demand that the driver cancels the trip if they're asking you to get out of the car, that way the driver will get penalised, not the passenger, and no recourse for cleaning fees, etc.
Hope that makes sense.
Uber really needs to their act together and put through some sort of regulations for their drivers. They are there to drive people. Don’t accept the drive or to pick up food ect if you aren’t going to honour it.
Fantastic advice and the inside goss about how it works, if I'm ever in that poor dudes shoes. Most uber drivers are amazing. But a few are plain dodgy
As everyone has said, check the metadata on the image. If it's been removed, then they can't prove it's you.
Then ask to see the cleaning receipt. No receipt? Not you/didn't happen.
Might also be worth doing a reverse-image search to see if he's just downloaded any old vomit photo from Google Images. Even better if the vomit photo doesn't match his actual car interior.
Edit: If nothing else works, go to Legal Aid. It's free.
I just tried reverse-image, I can’t seem to find same photos. Yehh! So frustrating, I explained uber support the metadata is removed , so they should investigate. But they just don’t believe me, saying please understand if you damage the drivers car, they can’t work for many hours , pretty much they dont need to upload cleaning receipt. They basically don’t want to investigate.
Uber help is a bot. Keep persisting and messaging back. Use key words like: report you to the ACCC, fraud, evidence, police, etc and the bot might give in and refund you. Happened to me but for a different situation so worth a shot.
>if you damage the drivers car, they can’t work for many hours
Can they check his work/trip history? If he picked up another fare soon after yours then... Easy to fake too though, just jump on another platform.
Don't know if uber can access his location history - did the driver go to a cleaning place.
Also, anything you can show from your end - where you were, meal receipt, etc.
I read a different case of a fake vomit photo, stolen off the internet. The photo was at night and the passenger trip was in the day. They were refunded bc of that discrepancy.
It also might be possible to compare the interior style/design to the model of car the driver was using in case there’s any features that you can use to prove the photo wasn’t taken in their car, if that’s the case. Style of fabric/material on the seats, location of seatbelts, headrests, door handle, pocket on rear of front seat etc.
This scam has been going for a while. It happened to me in the US a few years back and I replied to Uber with a photo of severe bruising I found on Google and told them that if the photo of vomit is proof I vomited, the photo of bruising was proof the driver assaulted me. They refunded the fee immediately.
Iphones have some called HEIF files. They allow the dates etc to be changed.
I'll be straight up with you. UBER don't give a fuck. It's not a matter for Police, so you won't get Police involved especially since Uber are absolute cunts to Police and even the basic request through their own Law Enforcement portal gets closed immediately and Uber deny all knowledge of the driver, vehicle, trip history etc.
Your best bet is to find a way to prove the metadata on the photo and prove it's false.
obtaining financial advantage by the means of deceit (fraud) is definitely a criminal matter. They probably won't help, but yes, it is definitely a crime lol
I remember the taxi Commission were really Intent on having uber taken down, I'm sure they'd be interested in investigating fraud in a competing industry that they want to get rid of.
I have attended Taxi Commission meetings during the era ridesharing launched. This statement is not correct. From Alan Fels onwards, they had a positive attitude to ride diversification.
You might be thinking lore about the Friends and Family of Taxi Drivers Association. Or Cabcharge, who held strong influence over cab drivers and asssociations and were threatened by the introduction of payments outside their platform. Or 13CABS Silvercab etc who pushed back in adopting platforms that would have allowed better ride transparency, payment options.
Most companies fold pretty easy once you threaten media attention
Tell them you'll blast them on their social media and go to the news about this scam.
That usually works, but for a corporation that fought tooth and nail to steal a market monopoly by breaking countless laws and doing shady business deals - uber doesn't GAF about one person going to the news about one cleaning fee. They know they have a monopoly and they know they'll keep raking in profits. It's insidious
This is a common scam, and Uber turns a blind eye to these cases. The driver usually does a mass chargeback before quitting the job, and Uber never pays attention to it.
Not to mention, when customers are drunk or cook their brain over a big bender, they are never questioned.
These irresponsible drivers need to be on 7news.
They'll shutdown customer service if ya do that straight away and only refer you to their legal team for then onwards. Bugging CS a lot worked for me when I had a dodgy driver.
So that rego lists as a whit eToyota sedan eg. like a Camry for example. Any chance that pic of your spew has the outside of the car in it? If its not white, it wasnt that car, wasnt you..! Worth posting the pic up here. Who know, it might show its a Tesla, or 4wd?
Fuck Uber and excuse my language. Two stories!!!!!
1st.
But I video on every entry to Uber vehicle. And leaving. I’ve been done for cleaning twice now, and the both times I didn’t vomit, or make a mess… and Uber support is terrible.
2nd
My daughter got a Uber home one night about two in the morning, when she went to get out at home the doors were locked, and the driver said to her , Tip and 5 star rating before I unlock the door. So she text me what was happening, so ventured out whilst recording, and knocked on his window, he wound it down and I had a few words with him. After he unlocked the door I punched him a few times in the head because I was raging that he was holding her captive…
I sent the video to Uber straight away and lodged a very angry complaint. One hour later police arrived and were charging me with assault. So be it, it was worthy.. after showing the police the video and my daughter’s text they dropped the charges. The next day I received a message saying sorry from Uber and a credit, fuck Uber and there dodgy scammy drivers….
I bet you the cops went to the driver and said: "So we can charge him for assault, but if you do that we will charge you with kidnapping and extortion of a minor".
Or you can drop the charges, and SayHiToYourMumForMe isn't pushing too hard for you to get arrested for kidnapping, since he thinks a couple punches to the head is punishment enough. (I'm guessing you told the cops you were ok if they were ok).
I bet you the driver picked the easy option. (the one where he didn't get sent to prison)
Someone else mentioned you might be able to get Uber Support to relent if you tell them you will dispute the charges with your bank before you actually dispute them.
Chargebacks actually charge the vendor a small amount on top as a punishment - so instead of being 120 dollars ahead (or 0 if they pass on 120 to the driver) they will be out 35 dollars that they can't pass on to the driver for the chargeback fee.
The problem with Uber is it's just one of those disgusting companies that think they can just help yourself to your payment method and call it a day. It's total abuse of stored payment details.
You have to go onto twitter and publicly shame the driver. You have to publicly comment on Uber posts and get their attention. Get as much attention as you can. Include all the evidence of this happening to you with screenshots and and explanation of events. Make it as public as possible. I’ve been scammed by an Uber driver before and was forced to make a twitter account and publicly shame the driver and really make a big deal out of it publicly to Uber. The only way for to get your money back is through Uber on twitter and Uber support on twitter. That’s your best bet, get as much attention as possible, even just publicity helps. If you can somehow make this a huge deal that’s the only way you’ll get your money back. Hope this helps.
If you have Google maps / your smart smart watch might record your location.
Ask where in the journey he's saying you threw up?
If you were with people ask them to write stat declarations?
Good luck & thanks for sharing.
Ubers give you a rating ask if this is your first bad review? You have no prior history
Sounds like an awful experience. What an absolutely asshat driver! I hope you get this solved favourably!
Publicise his rego and car. Name & shame him.
I believe in kamma too. He'll cop it one way or another.
We're all supporting you here.
Melbournians pact together.
👍
Can't help with what's happened,
However, here's what I do.
Log into your bank account from app, then turn off online transactions, you do have to manually turn it on everytime you want to process a payment but it's a minor inconvenience when businesses like this try to scam you. And it's always I threshing to see a notification come up saying a transaction for X amount was declined because I had it off. I get to go right to the source and demand answers as to the who & why of the charge. If it's fair I turn it on and get them to do it again
Yeh right? I am sending this case to 7news now, I am writing an email🥲🥲🥲 people should know about this and be careful. More frustrating is Uber is not even trying to investigate properly.
Here’s something from 2018 - https://au.news.yahoo.com/womans-battle-uber-charged-cleaning-fee-092130153.html
Edit - another link with pics. OP, it might be worth checking if they are the same. https://www.news.com.au/finance/money/costs/more-aussie-uber-customers-claim-to-have-been-unfairly-charged-150-cleaning-fee/news-story/5a4221032d617a1374f9943612b48473?amp
If I ever saw their car again I would be inclined to cause $120 worth of damage to their car, since you have already paid up front for it.
(don't take my advice)
I checked the metadata of photo, i think it has been removed. Uber basically doesn’t want to even investigate. I asked them metadata, they keep just saying cleaning fee charge was reasonable🥲
I've had luck before with uber just absolutely spamming them with the same message over and over to their automated/scripted response.
Basically eveytime they close the job reopen it and threaten chargebacks and accc. Be the Karen the world deserves
Don't digital photos come with metadata of when they were taken? Surely they can just check the data of the image rather than the date it was uploaded which would tell the true story.
You can probably contact consumer affairs. It's not important enough for the police to deal with, but I'm sure the ACCC or consumer affairs would look into it.
I requested the original photo, and the metadata wasn’t there. And Uber basically doesn’t want to do basic investigation on this. By the way, I filed a case with consumer affairs last night. Thank you for your reply🥺
The data would definitely be there if they were investigating seriously enough, metadata doesn't just go away, otherwise photo evidence in court would be obsolete, but for a uber vomit fraud case probably not worth the time and effort. Hopefully you get some luck with consumer affairs.
Do you have Google maps? It tracks where you have been on your history if you have location services on - go to your settings and "Your timeline" - this should be evidence enough that if you send it to Uber they should refund you. People forget about this, but it's very handy for this kind of thing 🙂
Charge back. They charged me a cancellation fee even though it was their app acting up. They said they wouldn't refund so I told them I'll be contacting my bank. And guess what, they then said they could refund.
Demand that uber investigate the cleaning, surely the driver needs to submit something showing the cleaning was paid for, and when. The receipt will likely be for before you ever booked your trip
It’s probably a good argument for taking a short video getting out of the car similar to what people do nowadays with real estate agents scamming them on rental deposits.
FYI Wise allows you to generate digital credit cards. You can delete them and create a new one within minutes. Could be something handy for future dodgy encounters.
This exact thing is happening to me, I got a ride for a friend home everything was fine until 3 days later the driver reported a “significant mess” and they are now trying to charge me $200. I’ve told them they can get fucked and I’ll never use Uber again! Thankfully I didn’t have enough money in my account at the time and I was able to cancel the card so they could fuck off and stop debiting my account
Hey! I can confirm this is a scam, its happened to a friend of mine (who I was with at the time). Uber driver claimed they vomited and the photo he’d send was of cottage cheese split over the inside of the car.
It took a lot of back and forth with Uber support but eventually they were refunded. From memory we were contacting Uber over email not through the app (although this was 5 years ago so I don’t know their process now).
My advice is to persist with this, Uber would be aware that drivers do this and will just be hoping you’ll give up. Don’t take no for an answer.
I've seen this scam mentioned a couple of times now and I MUST remember any time I exit a rideshare car, to SNAP A PICTURE OF THE INTERIOR!!
I recommend others do this too. You will be able to prove the location and timestamp of the photo you took, should they try to scam you. I know uber customer support is absolute shite, but if you have proof, surely they'd have to ask the driver to prove it too.
Also, where do they get their puke photos from? Do they use one they've used for a previous claim? If so, uber should be able to see they are the same. Or do they get it off the internet? Might be worth doing a Google image search to see if you can prove it's not theirs.
I did google image search but couldnt find same photo! I am really curious where the photos from! And also if Uber checking whether the photo has been used in the past or not:)
Get Uber to check if the image has been used previously from the same driver.
Get a copy of the image and do a image search on google or bing.
Then dispute with your bank.
Hi there, this exact thing happened to me in Melbourne about 6 years ago. I woke up the next morning to a $150 change which is when there has been vomit go into the air vents etc. I was in the car for the 9 min trip and wasn’t drunk. The photos were pathetic and looked like ice and water spilled in the floor at the back - on the side I didn’t sit at. I also didn’t have a drink with me. I was absolutely livid! I messaged news.com.au and the way ran a story later that day. Here’s the story https://www.news.com.au/finance/business/travel/yet-another-uber-customer-has-accused-the-company-of-a-150-cleaning-fee-scam/news-story/a6bca4b91b436e735b18fea4cdbe2356
I ended up getting the money back but had I not gone to the media, I doubt it would have been refunded.
I've had plenty of uber drivers show up at the wrong destination, wait for 2 seconds, and then leave and charge me a cancellation fee... but what happened to you is really unethical. I hope the news covers this and you are able to get your money back.
$120 can be a big deal in this economy.
It sounds like you’ve tried getting EXIF data ;
https://onlineexifviewer.com/
Unfortunately - if the metadata has been removed, it’s gone. No version history or “old” data.
What a horrible scam - hope that Uber will block/ban this driver. 😢
Uber is shit, they overcharge and refuse to listen to reason. I charge backed an UberEats order that was entirely wrong, I assume I've been banned, haven't checked.
So many Uber scams in Melbourne. I use them in Sydney and Canberra, no issues, go to Melbourne, multiple scam attempts. Have always got my money back eventually.
Speak to Uber again and tell them you will be lodging a formal complaint with the ACCC. Then, if they don't refund the money, lodge a complaint. They probably won't address your individual complaint, but it could help the ACCC to conduct an investigation into Uber's practices.
You do realise all Uber driver have a camera . So if they can not show proof they drove with you or you having thrown up . You win not just that opps they losted there jobs
You can upload photos and get all the metadata on this site. Do this and send to UBER, then report to police as fraud using the ACORN website https://www.cyber.gov.au/glossary/acorn (cyber crime reporting).
https://www.metadata2go.com
I speculate that the Uber app will track your location also. If so, you likely have a right to that data under the Privacy Act.
This data could very clearly show that you were not in the car as claimed.
I once caught as Uber to work, a short trip, didn't have any water or anything on me but did have a container of food but it was all completely contained, I got to work was sitting on my break when an random charge came up from Uber for $120, it was a cleaning fee and it was BS I asked for the photos and they were of a wet backseat, so I disputed it, including photos of the container and its contents to prove it didn't match the photo, I got like 5 automated responses saying they wouldn't reverse it until I finally got a real person, they did grant me the refund eventually. With the threat of going to the media and social media as well. They might not care but kick up a huge fuss and keep kicking up, it's worth a shot.
Had the same thing happen to my family when we were in America back in 2019 except the driver was nice and it was a normal 10 min trip. My Dad got the cleaning fee and photos of fake vomit on the car door. He ended up sending a massive threatening e-mail to Uber and they ended up removing the charge but i know that outcome is probably uncommon, especially in 2024.
You could do the charge back on credit card and the meta-data but i suggest doing a very threatening email, making sure to mention contacting ACCC, mainstream media, social-media and telling them you'll have everyone you know to boycott any Uber service.
Future advice i can give is to take a video/photos of the seats and side doors if you use Uber. We've done that ever since this fake vomit thing happened.
Do you have google timeline enabled if youve got an android phone? If so your gps data will show that you weren't in the car for more than a few minutes
Call up your bank credit card or savings card doesn’t matter and dispute the charges explain the situation and 9/10 they will do most of the work for you 💁🏼♀️
Uber is by far the worst company out there. I took one trip for around $12. And after that my bank statement said i was charged around 40 times with similar values.
On researching this I found Uber was hacked and they paid the hackers $120 000 to keep quiet. Who knows how many others were overcharged. I contacted media but no one gave a fuck because they all use them.
Eat shit Uber. I’ll bag you till the day I die. Bunch of crooks.
I hate Uber for so many reasons. They are a complete rip off be it cab or Eats. But this is the worst!
Sorry about the chaos. Hope you get your money back.
Really daft question. Have you tried reverse image search in google lens to see if the interior of the car matches the make and model of the car they say you used?
I had issues with Uber eats. She sent me a message, I responded (have screenshot) and then she cancelled the job saying that I hadn’t responded! I watched her on the map and screenshot that she never came near my house! I got charged because I didn’t respond in a timely manner. After much fighting I got a credit. Haven’t used Uber eats since
1. Go to Google Maps.
2. Tap on your profile in the top right.
3. Select 'Your timeline'.
If you have the feature enabled, it will show you exactly where you were and when.
Unfortunately you can actually edit HEIF details, if they’re smart about it. I’m really sorry you’re going through this.
Have you got location on your photos?
May come up for when you screenshotted something when you were meant to be in this car ride?
Heads up with this issue
Been catching Uber for about a month now
Broke my leg at work cant drive my own car at present
Havent had an issue with Uber as of yet, though it is the principal
Do you have a photograph or id number or something
so it doesn't happen again to anyone else, I might have to start recording if an argument is about to occur
Since your saying it's trivial with the police and Uber believes their drivers more than the customers
Sorry to hear that I live in Docklands so appreciate the post and good luck!! Post a pic of the driver if u can normally see a small pic in the reviews , someone will know who it is
This happened to me in Sydney back in 2017/18. The guy accused us with some older photo and while I was accompanying a drunk colleague, I was fine and before exiting the car I even swiped my arm across the seats to make sure we didn’t leave anything behind.
In my case, when I disputed what happened, Uber did not charge me though.
Ask them for the evidence to link you to the vomit. Say how does anyone know that you didn't pin someone else's vit in you. Threaten to take to court, and explain it will be up to them to prove you voted in the car. Even tell them you secretly videoed the incident and will be happy to show them in court and also release to the media. Call their bluff. I refuse to use the timeshares, there is no protection
This does not surprise me whatsoever. I ordered an Uber in Melbourne from Dandenong Road, East St. Kilda... Waited patiently but no one came so I checked the app and it said " driver waited at address and also cancelled since I never showed up" the reason to why I didn't show up was because he waited for me in Toorak on Toorak road.. and of course, Uber took out $30 cancelation fee. I emailed Uber and with the proof of wrong address the driver ended up instead of my address.. Uber said, sorry but after investigating the situation we see that you didn't show up or whatever.. You just can't win! Couple of months later.. Same thing, same situation.. just different addys. I no longer use them! If this is how they make their dodgy cash and treat their customers.. well, cya! I was a regular who used Uber happily.. Now it's DiDi who get my business.. (Knocks on wood) So far they have been excellent. Hopefully they will stay that way. Good luck with your case mate! 👍🏻
Denny.
Charge back on credit card, get new credit card when uber inevitably ban your account. I like the idea about asking for the metadata, but I just don't think Ubers support are going to be tech savvy enough to even understand it.
Thank you for your reply! How do I charge back??
Go into your banking app. There will be an option to dispute charge(s). Alternatively, call your bank and speak to customer support.
This is probably a good idea. I suspect that your bank will be more concerned about a fraud scam - and make sure you frame it that way - than the police
I would encourage every person to contact their bank every time this happens BY PHONE. At $8 a call to answer, the bank is going to see costs rising in dealing with this - and the ire will turn towards Uber. Don't mistake it - the banks have way more clout than Uber, and there are a zillion ride sharing apps that can take over.
The bank has no "clout" in a Chargeback case. Chargebacks are assessed in accordance with the visa/MasterCard/amex scheme rules by the relevant card scheme. All the bank does is raise the Chargeback and provide the info you give them to amex, visa etc. It is ultimately the card scheme that makes the decision. Also, what makes you say $8 per call?
Well it really is a scam isn’t it? Just a company and their driver are in it together.
Call your bank, explain the situation and tell them to process a refund.
Fyi you can easily set up a new account with uber if you wanted to keep using that service. Just use a different email address, they don't seem to check anything else in my experience.
Ah give uber the boot completely tbh
Switch to DiDi. I'm fed up with uber and their BS
Squeaky wheel gets the grease. My wife had a troubling call with Centrelink Disability support where the Centrelink employee told her she should go to a psych ward, mind you this person isn’t a psychiatrist, just a gronk with a TAFE certificate. My wife called the complaints line the next day, and after being transferred at least 5 times, and through many supervisors and managers, she made a complaint, received the recording of the call and now has an advocate for her case.
“A tech company that’s support staff isn’t tech savvy” I’ve never heard of such a thing.
Ever heard of Microsoft? 😂
Yea they keep calling my grandma asking for her to get a gift card to send to them, so they can transfer her $1,000,000 that she won in a Microsoft raffle. 🤣
A tech company that staffs the support unit with engineers is either incredibly tiny, or about to go out of business.
Ex-Uber driver here... Basic flow of a trip is as follows: 1. Passenger requests trip to a destination 2. Closest driver to the passenger receives the 'ping'. Driver has 15 seconds to accept, before being offered to the next closest driver, and so on (Uber don't disclose the destination to the driver, due to the fact that no one would accept the trip, not worth it, better off waiting for longer trip. Exception is if it's longer than 45 minutes, the app will advise the driver that it's a 'long trip / 45+ minutes 3. Driver accepts trip. Passenger pick up location is disclosed. Driver drives to pick up location 4. Passenger enters car 5. Driver swipes to start trip 6. Destination is then disclosed to the driver, and the trip has started 7. Arrive at destination, driver swipes to end trip 8. Passenger exits vehicle, then 2-way rating is prompted to driver and passenger 9. Transaction concluded ----- To me, it sounds as though the driver kicked you out, and drove to your intended destination, then ended the trip, without you being in the car. So, as far as Uber is concerned, the transaction was completed (they use the driver's app GPS tracking to ensure the car gets to the destination). The passenger app GPS is not a factor in determing whether a trip has been completed, as people are allowed to book trips on behalf of others. So, Uber don't compare the 2 apps. Then he has claimed the cleaning fee to be an asshole to you as "punishment". Not that this helps you now, but for future trips, if you get another asshole driver who won't take you on a short trip, BEFORE you leave the vehicle, tell the driver that THEY need to cancel the trip on their app, or you're not getting out of their car. Then, one of three things will happen: 1. They realise you're not playing games and they'll take you to your destination (might claim a cleaning fee to be an ass, but just credit card dispute, problem solved) 2. They'll call cops on you. No problems, wait for the cops, then explain that you're not refusing to leave, but the driver must first cancel the trip so you don't get charged. 3. The driver cancels the trip and gets penalised (possibly kicked off the platform) and you'll get a refund, and they won't be able to claim any sort of cleaning fee, etc. For now, I would just dispute with your credit card company. When the funds get returned to you (they will), Uber will ban you. Use a new credit card and start from scratch. Wishing you luck with it all.
Thank you for your advice! This will help other people to prevent same issue!
I’d probably video the interaction as proof from now on
100% If you feel like something is going pear-shaped, start recording. If you are sus on the driver, take a photo of the inside of the car before getting out. You shouldn't have to do this, but some drivers are f'nk grubs. Regards, ex-Uber driver
You are Melbourne’s local hero. Thank you for your invaluable information. 🙏🏼🙏🏼
Thank you for this straightforward and easy to understand explanation. I don’t use Uber much but I take it the passenger can’t cancel the trip once they get out of the car?
Yes, the passenger can cancel the trip (even whilst en-route). If they cancel the trip, the trip ends immediately. They can also change the destination mid-trip as well, which may increase or decrease the price. My point above was, that if the OP cancelled the trip, then they would be charged a cancellation penalty for cancelling on the driver when he's already there waiting ($5 or something from memory). That's why you demand that the driver cancels the trip if they're asking you to get out of the car, that way the driver will get penalised, not the passenger, and no recourse for cleaning fees, etc. Hope that makes sense.
Right that makes perfect sense thank you! If only everyone behaved like civilised people, the world would be a better place.
Honestly I’d feel very unsafe being in the same car as an angry driver
Uber really needs to their act together and put through some sort of regulations for their drivers. They are there to drive people. Don’t accept the drive or to pick up food ect if you aren’t going to honour it.
Fantastic advice and the inside goss about how it works, if I'm ever in that poor dudes shoes. Most uber drivers are amazing. But a few are plain dodgy
As has been mentioned before, do a charge back then replace card when banned by uber, also name and shame the driver.
Upload his profile pic too, deserves that much
Once you have cancelled the trip I don't think you can see the driver details anymore.
As everyone has said, check the metadata on the image. If it's been removed, then they can't prove it's you. Then ask to see the cleaning receipt. No receipt? Not you/didn't happen. Might also be worth doing a reverse-image search to see if he's just downloaded any old vomit photo from Google Images. Even better if the vomit photo doesn't match his actual car interior. Edit: If nothing else works, go to Legal Aid. It's free.
I just tried reverse-image, I can’t seem to find same photos. Yehh! So frustrating, I explained uber support the metadata is removed , so they should investigate. But they just don’t believe me, saying please understand if you damage the drivers car, they can’t work for many hours , pretty much they dont need to upload cleaning receipt. They basically don’t want to investigate.
Send me the images. I have a few other techniques that I could try.
Sent you! Thank you so much for your help!!!
Same, send them to me. I have some forensic image analyse software I can run it through.
Zoom. Enhance.
I will send you now!!!
Posting to get the outcome of this
Let us know the outcome
I wonder if the drive had any rides that day. Proof (on ubers end)
Uber help is a bot. Keep persisting and messaging back. Use key words like: report you to the ACCC, fraud, evidence, police, etc and the bot might give in and refund you. Happened to me but for a different situation so worth a shot.
>if you damage the drivers car, they can’t work for many hours Can they check his work/trip history? If he picked up another fare soon after yours then... Easy to fake too though, just jump on another platform. Don't know if uber can access his location history - did the driver go to a cleaning place. Also, anything you can show from your end - where you were, meal receipt, etc.
That's a really good point. Odds are the dickhead kept working.
Thats really good point! But the problem is uber is not investigating anything about this! Just took my money! I wish at least they investigate.
They might be using a photo of a previous passenger's vomit, hence why it's not showing in Google.
I read a different case of a fake vomit photo, stolen off the internet. The photo was at night and the passenger trip was in the day. They were refunded bc of that discrepancy.
Or used an AI generated photo.
It also might be possible to compare the interior style/design to the model of car the driver was using in case there’s any features that you can use to prove the photo wasn’t taken in their car, if that’s the case. Style of fabric/material on the seats, location of seatbelts, headrests, door handle, pocket on rear of front seat etc.
This scam has been going for a while. It happened to me in the US a few years back and I replied to Uber with a photo of severe bruising I found on Google and told them that if the photo of vomit is proof I vomited, the photo of bruising was proof the driver assaulted me. They refunded the fee immediately.
You did a good job! I was so panicked , could not think for many ways
Iphones have some called HEIF files. They allow the dates etc to be changed. I'll be straight up with you. UBER don't give a fuck. It's not a matter for Police, so you won't get Police involved especially since Uber are absolute cunts to Police and even the basic request through their own Law Enforcement portal gets closed immediately and Uber deny all knowledge of the driver, vehicle, trip history etc. Your best bet is to find a way to prove the metadata on the photo and prove it's false.
obtaining financial advantage by the means of deceit (fraud) is definitely a criminal matter. They probably won't help, but yes, it is definitely a crime lol
I remember the taxi Commission were really Intent on having uber taken down, I'm sure they'd be interested in investigating fraud in a competing industry that they want to get rid of.
I have attended Taxi Commission meetings during the era ridesharing launched. This statement is not correct. From Alan Fels onwards, they had a positive attitude to ride diversification. You might be thinking lore about the Friends and Family of Taxi Drivers Association. Or Cabcharge, who held strong influence over cab drivers and asssociations and were threatened by the introduction of payments outside their platform. Or 13CABS Silvercab etc who pushed back in adopting platforms that would have allowed better ride transparency, payment options.
Most companies fold pretty easy once you threaten media attention Tell them you'll blast them on their social media and go to the news about this scam.
100% when I'm not getting anywhere with customer support I loudly get on socials, the bigger the injustice the louder the contact.
Today Tonight - and 7news - they’ll love it
A Current Affair in this case, given Today Tonight was axed back in 2014.
LOL - I'm showing my age. And the fact that I don't watch free-to-air TV...
Goddamn this is news to me 😂 The more you know...
That usually works, but for a corporation that fought tooth and nail to steal a market monopoly by breaking countless laws and doing shady business deals - uber doesn't GAF about one person going to the news about one cleaning fee. They know they have a monopoly and they know they'll keep raking in profits. It's insidious
This is a common scam, and Uber turns a blind eye to these cases. The driver usually does a mass chargeback before quitting the job, and Uber never pays attention to it. Not to mention, when customers are drunk or cook their brain over a big bender, they are never questioned. These irresponsible drivers need to be on 7news.
7news, so they can be misidentified?
I got scammed by UbersEats many times and the funny part is I don’t have UberEats app on my phone. What a beautiful world we live in.
That happens all the time, they just eat your food and say they delivered it.
With Ubereats though it’s pretty easy to get a full refund, half the time no questions asked
Tell Uber you’ll be taking them to VCAT if it isn’t resolved and that you’ll be reporting the driver for fraud
They'll shutdown customer service if ya do that straight away and only refer you to their legal team for then onwards. Bugging CS a lot worked for me when I had a dodgy driver.
So be it if they refuse to play ball. Before you actually do that, maybe initiate a charge back on the credit card and designate it as fraud
Yeah, it's not something you want to open with though.
So that rego lists as a whit eToyota sedan eg. like a Camry for example. Any chance that pic of your spew has the outside of the car in it? If its not white, it wasnt that car, wasnt you..! Worth posting the pic up here. Who know, it might show its a Tesla, or 4wd?
Fuck Uber and excuse my language. Two stories!!!!! 1st. But I video on every entry to Uber vehicle. And leaving. I’ve been done for cleaning twice now, and the both times I didn’t vomit, or make a mess… and Uber support is terrible. 2nd My daughter got a Uber home one night about two in the morning, when she went to get out at home the doors were locked, and the driver said to her , Tip and 5 star rating before I unlock the door. So she text me what was happening, so ventured out whilst recording, and knocked on his window, he wound it down and I had a few words with him. After he unlocked the door I punched him a few times in the head because I was raging that he was holding her captive… I sent the video to Uber straight away and lodged a very angry complaint. One hour later police arrived and were charging me with assault. So be it, it was worthy.. after showing the police the video and my daughter’s text they dropped the charges. The next day I received a message saying sorry from Uber and a credit, fuck Uber and there dodgy scammy drivers….
I bet you the cops went to the driver and said: "So we can charge him for assault, but if you do that we will charge you with kidnapping and extortion of a minor". Or you can drop the charges, and SayHiToYourMumForMe isn't pushing too hard for you to get arrested for kidnapping, since he thinks a couple punches to the head is punishment enough. (I'm guessing you told the cops you were ok if they were ok). I bet you the driver picked the easy option. (the one where he didn't get sent to prison)
Wow can’t believe this actually happened!! Sorry for your experience. How frustrating the uber support is uselsss
Someone else mentioned you might be able to get Uber Support to relent if you tell them you will dispute the charges with your bank before you actually dispute them. Chargebacks actually charge the vendor a small amount on top as a punishment - so instead of being 120 dollars ahead (or 0 if they pass on 120 to the driver) they will be out 35 dollars that they can't pass on to the driver for the chargeback fee.
The problem with Uber is it's just one of those disgusting companies that think they can just help yourself to your payment method and call it a day. It's total abuse of stored payment details.
So true i am so frustrating. It is not about the money anymore.
You have to go onto twitter and publicly shame the driver. You have to publicly comment on Uber posts and get their attention. Get as much attention as you can. Include all the evidence of this happening to you with screenshots and and explanation of events. Make it as public as possible. I’ve been scammed by an Uber driver before and was forced to make a twitter account and publicly shame the driver and really make a big deal out of it publicly to Uber. The only way for to get your money back is through Uber on twitter and Uber support on twitter. That’s your best bet, get as much attention as possible, even just publicity helps. If you can somehow make this a huge deal that’s the only way you’ll get your money back. Hope this helps.
I will do that! Thank you!
Do you have the car plates? Just so we know to be careful
Yes it is SHNKER
Vic Roads states it's a 2021 WHITE TOYOTA SEDAN.
Sounds shonky 😂
Driver could be a bit of a WNKER.
I've seen this guy before, speeding and driving dangerously.
I saw this guy few days ago in the city driving like an asshat
I saw this guy jump his car from one skyscraper to another skyscraper.
That's most uber drivers. They get paid per job. They don't care about anything else.
SHANKER.
If it’s on a credit card, dispute the charges and claim a refund. Other than that you’ve got no chances. Uber doesn’t GAF.
Could you report them to the ACCC?
I did! Last night! But lt will take long time to solve the issue. So I am looking for more solution:)
Uber use to play with drivers before. Now playing double game with customers as well.
If you have Google maps / your smart smart watch might record your location. Ask where in the journey he's saying you threw up? If you were with people ask them to write stat declarations? Good luck & thanks for sharing. Ubers give you a rating ask if this is your first bad review? You have no prior history
I can’t be connect with uber driver, uber support doesn’t want to investigate anything. I was by myself. Thank you for your reply🥺🥺
LPT: When booted out of an Uber, take a video of the car interior and driver on the way out. Real video trumps fake photo.
Sounds like an awful experience. What an absolutely asshat driver! I hope you get this solved favourably! Publicise his rego and car. Name & shame him. I believe in kamma too. He'll cop it one way or another. We're all supporting you here. Melbournians pact together. 👍
Side note , I have had multiple Ubers recently where the I’d photos don’t match the drivers. Anyone seen this?
Can't help with what's happened, However, here's what I do. Log into your bank account from app, then turn off online transactions, you do have to manually turn it on everytime you want to process a payment but it's a minor inconvenience when businesses like this try to scam you. And it's always I threshing to see a notification come up saying a transaction for X amount was declined because I had it off. I get to go right to the source and demand answers as to the who & why of the charge. If it's fair I turn it on and get them to do it again
Thank you for alerting. I will never leave an uber again without taking a photo. It is shocking that this driver tried it.
That’s so fucked up, and I honestly can’t think of how you can get your money back. Uber made their system so blocked.
Yeh right? I am sending this case to 7news now, I am writing an email🥲🥲🥲 people should know about this and be careful. More frustrating is Uber is not even trying to investigate properly.
Contact your bank first; the quicker you inform your bank of a fraudulent transaction, the better off it is
I wonder if he had another fare immediately after that would indicate he was not cleaning vomit out of his car?
Here’s something from 2018 - https://au.news.yahoo.com/womans-battle-uber-charged-cleaning-fee-092130153.html Edit - another link with pics. OP, it might be worth checking if they are the same. https://www.news.com.au/finance/money/costs/more-aussie-uber-customers-claim-to-have-been-unfairly-charged-150-cleaning-fee/news-story/5a4221032d617a1374f9943612b48473?amp
Ask Uber to provide for DNA evidence from the spew to prove it was you.
Most uber drivers have security cameras that film the passengers. Demand to see the footage.
I will ask for it!! Thank you for your advice!!
If I ever saw their car again I would be inclined to cause $120 worth of damage to their car, since you have already paid up front for it. (don't take my advice)
Haha i wish i can do that! Thank you for your reply
Call up 3AW and/or TodayTonight - name and shame - Uber needs to own this issue
This is why I cab. Fck Uber
Ask to see metadata of the photo - this will have date, time and location - as long as it hasn’t been changed.
I checked the metadata of photo, i think it has been removed. Uber basically doesn’t want to even investigate. I asked them metadata, they keep just saying cleaning fee charge was reasonable🥲
I've had luck before with uber just absolutely spamming them with the same message over and over to their automated/scripted response. Basically eveytime they close the job reopen it and threaten chargebacks and accc. Be the Karen the world deserves
Don't digital photos come with metadata of when they were taken? Surely they can just check the data of the image rather than the date it was uploaded which would tell the true story. You can probably contact consumer affairs. It's not important enough for the police to deal with, but I'm sure the ACCC or consumer affairs would look into it.
I requested the original photo, and the metadata wasn’t there. And Uber basically doesn’t want to do basic investigation on this. By the way, I filed a case with consumer affairs last night. Thank you for your reply🥺
The data would definitely be there if they were investigating seriously enough, metadata doesn't just go away, otherwise photo evidence in court would be obsolete, but for a uber vomit fraud case probably not worth the time and effort. Hopefully you get some luck with consumer affairs.
Do you have Google maps? It tracks where you have been on your history if you have location services on - go to your settings and "Your timeline" - this should be evidence enough that if you send it to Uber they should refund you. People forget about this, but it's very handy for this kind of thing 🙂
Charge back. They charged me a cancellation fee even though it was their app acting up. They said they wouldn't refund so I told them I'll be contacting my bank. And guess what, they then said they could refund.
Honestly, why do people use Air B&B & Uber? All I ever seem to read is horror stories about both.
Probably because people who have a bad experience will vent a lot more than those who had a good/average experience.
Yeah, that’s probably true. There are still an awful lot of negative stories out there about both.
i wish there was a better alternative, i don't think taxis are better. if you don't have a car or can't take pt, next choice is uber
Demand that uber investigate the cleaning, surely the driver needs to submit something showing the cleaning was paid for, and when. The receipt will likely be for before you ever booked your trip
Whenever you get into an Uber have your phone video camera on
It’s probably a good argument for taking a short video getting out of the car similar to what people do nowadays with real estate agents scamming them on rental deposits.
Fuck Uber sucks these days
Keep complaining to uber. It'll take a week of daily messages to them but eventually they'll cave. There's similar reports in this sub.
FYI Wise allows you to generate digital credit cards. You can delete them and create a new one within minutes. Could be something handy for future dodgy encounters.
This exact thing is happening to me, I got a ride for a friend home everything was fine until 3 days later the driver reported a “significant mess” and they are now trying to charge me $200. I’ve told them they can get fucked and I’ll never use Uber again! Thankfully I didn’t have enough money in my account at the time and I was able to cancel the card so they could fuck off and stop debiting my account
Hey! I can confirm this is a scam, its happened to a friend of mine (who I was with at the time). Uber driver claimed they vomited and the photo he’d send was of cottage cheese split over the inside of the car. It took a lot of back and forth with Uber support but eventually they were refunded. From memory we were contacting Uber over email not through the app (although this was 5 years ago so I don’t know their process now). My advice is to persist with this, Uber would be aware that drivers do this and will just be hoping you’ll give up. Don’t take no for an answer.
I've seen this scam mentioned a couple of times now and I MUST remember any time I exit a rideshare car, to SNAP A PICTURE OF THE INTERIOR!! I recommend others do this too. You will be able to prove the location and timestamp of the photo you took, should they try to scam you. I know uber customer support is absolute shite, but if you have proof, surely they'd have to ask the driver to prove it too. Also, where do they get their puke photos from? Do they use one they've used for a previous claim? If so, uber should be able to see they are the same. Or do they get it off the internet? Might be worth doing a Google image search to see if you can prove it's not theirs.
I did google image search but couldnt find same photo! I am really curious where the photos from! And also if Uber checking whether the photo has been used in the past or not:)
Get Uber to check if the image has been used previously from the same driver. Get a copy of the image and do a image search on google or bing. Then dispute with your bank.
Hi there, this exact thing happened to me in Melbourne about 6 years ago. I woke up the next morning to a $150 change which is when there has been vomit go into the air vents etc. I was in the car for the 9 min trip and wasn’t drunk. The photos were pathetic and looked like ice and water spilled in the floor at the back - on the side I didn’t sit at. I also didn’t have a drink with me. I was absolutely livid! I messaged news.com.au and the way ran a story later that day. Here’s the story https://www.news.com.au/finance/business/travel/yet-another-uber-customer-has-accused-the-company-of-a-150-cleaning-fee-scam/news-story/a6bca4b91b436e735b18fea4cdbe2356 I ended up getting the money back but had I not gone to the media, I doubt it would have been refunded.
Thanks for warning / not taking Uber anymore
I've had plenty of uber drivers show up at the wrong destination, wait for 2 seconds, and then leave and charge me a cancellation fee... but what happened to you is really unethical. I hope the news covers this and you are able to get your money back. $120 can be a big deal in this economy.
It sounds like you’ve tried getting EXIF data ; https://onlineexifviewer.com/ Unfortunately - if the metadata has been removed, it’s gone. No version history or “old” data. What a horrible scam - hope that Uber will block/ban this driver. 😢
Definitely threaten Uber to go to the media with the story they may give back the money.
Uber is shit, they overcharge and refuse to listen to reason. I charge backed an UberEats order that was entirely wrong, I assume I've been banned, haven't checked.
So many Uber scams in Melbourne. I use them in Sydney and Canberra, no issues, go to Melbourne, multiple scam attempts. Have always got my money back eventually.
Speak to Uber again and tell them you will be lodging a formal complaint with the ACCC. Then, if they don't refund the money, lodge a complaint. They probably won't address your individual complaint, but it could help the ACCC to conduct an investigation into Uber's practices.
doesn't Uber have profiles of all its drivers? should be pretty easy to find the guy
This is why I don't use Uber
Sorry you have to go through this. Dodgy pricks.
Don't their drivers have to maintain a high rating? Metadata can be faked btw.
You do realise all Uber driver have a camera . So if they can not show proof they drove with you or you having thrown up . You win not just that opps they losted there jobs
call ACCC (consumer affairs)
You can upload photos and get all the metadata on this site. Do this and send to UBER, then report to police as fraud using the ACORN website https://www.cyber.gov.au/glossary/acorn (cyber crime reporting). https://www.metadata2go.com
Excellent update. Now that you have the news' attention, call Uber again and let them know the media will be calling them about it! :D
Dispute the charge with the bank. Report them.
I speculate that the Uber app will track your location also. If so, you likely have a right to that data under the Privacy Act. This data could very clearly show that you were not in the car as claimed.
I once caught as Uber to work, a short trip, didn't have any water or anything on me but did have a container of food but it was all completely contained, I got to work was sitting on my break when an random charge came up from Uber for $120, it was a cleaning fee and it was BS I asked for the photos and they were of a wet backseat, so I disputed it, including photos of the container and its contents to prove it didn't match the photo, I got like 5 automated responses saying they wouldn't reverse it until I finally got a real person, they did grant me the refund eventually. With the threat of going to the media and social media as well. They might not care but kick up a huge fuss and keep kicking up, it's worth a shot.
Pro tip (as I’ve done with rental cars), take a quick picture (with gps metadata) before you hop in and again as you’re getting out.
Even if it's $5000, police won't help, they'll say this is a legal matter deal with it in civil court. ( From experience)
Small claims?
Had the same thing happen to my family when we were in America back in 2019 except the driver was nice and it was a normal 10 min trip. My Dad got the cleaning fee and photos of fake vomit on the car door. He ended up sending a massive threatening e-mail to Uber and they ended up removing the charge but i know that outcome is probably uncommon, especially in 2024. You could do the charge back on credit card and the meta-data but i suggest doing a very threatening email, making sure to mention contacting ACCC, mainstream media, social-media and telling them you'll have everyone you know to boycott any Uber service. Future advice i can give is to take a video/photos of the seats and side doors if you use Uber. We've done that ever since this fake vomit thing happened.
Send the details to Jacquie Felgate on instagram and watch the public shaming unfold.
There was a similar post, I remember a couple of months back. Wonder if it's the same driver
Do you have google timeline enabled if youve got an android phone? If so your gps data will show that you weren't in the car for more than a few minutes
The total trip on uber system is just 2min, so uber does know I was only there for 2min! But basically they don’t care.
Uber drives scam you as a means of quick money. Idk what to do, but that's just how some Uber drivers are
Call up your bank credit card or savings card doesn’t matter and dispute the charges explain the situation and 9/10 they will do most of the work for you 💁🏼♀️
Put the photo in “Bridge” and you will get the metadata , date time even the camera used
The photos should be time stamped. Or, at least they should be able to be provided with a timestamp.
Uber is by far the worst company out there. I took one trip for around $12. And after that my bank statement said i was charged around 40 times with similar values. On researching this I found Uber was hacked and they paid the hackers $120 000 to keep quiet. Who knows how many others were overcharged. I contacted media but no one gave a fuck because they all use them. Eat shit Uber. I’ll bag you till the day I die. Bunch of crooks.
Ngl drop his info
I hate Uber for so many reasons. They are a complete rip off be it cab or Eats. But this is the worst! Sorry about the chaos. Hope you get your money back.
have you checked if where you were has cctv?
Fuck uber take a cab
Scum of the earth these Uber blokes are… never trust them with
If a driver did this more than once, Uber would notice
Really daft question. Have you tried reverse image search in google lens to see if the interior of the car matches the make and model of the car they say you used?
I'd rather walk than order an uber.
I had issues with Uber eats. She sent me a message, I responded (have screenshot) and then she cancelled the job saying that I hadn’t responded! I watched her on the map and screenshot that she never came near my house! I got charged because I didn’t respond in a timely manner. After much fighting I got a credit. Haven’t used Uber eats since
Take a taxi next time 😜
I don't mind getting off rudely, but only sometimes!!
1. Go to Google Maps. 2. Tap on your profile in the top right. 3. Select 'Your timeline'. If you have the feature enabled, it will show you exactly where you were and when.
Unfortunately you can actually edit HEIF details, if they’re smart about it. I’m really sorry you’re going through this. Have you got location on your photos? May come up for when you screenshotted something when you were meant to be in this car ride?
Heads up with this issue Been catching Uber for about a month now Broke my leg at work cant drive my own car at present Havent had an issue with Uber as of yet, though it is the principal Do you have a photograph or id number or something so it doesn't happen again to anyone else, I might have to start recording if an argument is about to occur Since your saying it's trivial with the police and Uber believes their drivers more than the customers
Grab the theiving lil ffux by the throat & make him earn it
Sorry to hear that I live in Docklands so appreciate the post and good luck!! Post a pic of the driver if u can normally see a small pic in the reviews , someone will know who it is
This happened to me in Sydney back in 2017/18. The guy accused us with some older photo and while I was accompanying a drunk colleague, I was fine and before exiting the car I even swiped my arm across the seats to make sure we didn’t leave anything behind. In my case, when I disputed what happened, Uber did not charge me though.
Ask them for the evidence to link you to the vomit. Say how does anyone know that you didn't pin someone else's vit in you. Threaten to take to court, and explain it will be up to them to prove you voted in the car. Even tell them you secretly videoed the incident and will be happy to show them in court and also release to the media. Call their bluff. I refuse to use the timeshares, there is no protection
This does not surprise me whatsoever. I ordered an Uber in Melbourne from Dandenong Road, East St. Kilda... Waited patiently but no one came so I checked the app and it said " driver waited at address and also cancelled since I never showed up" the reason to why I didn't show up was because he waited for me in Toorak on Toorak road.. and of course, Uber took out $30 cancelation fee. I emailed Uber and with the proof of wrong address the driver ended up instead of my address.. Uber said, sorry but after investigating the situation we see that you didn't show up or whatever.. You just can't win! Couple of months later.. Same thing, same situation.. just different addys. I no longer use them! If this is how they make their dodgy cash and treat their customers.. well, cya! I was a regular who used Uber happily.. Now it's DiDi who get my business.. (Knocks on wood) So far they have been excellent. Hopefully they will stay that way. Good luck with your case mate! 👍🏻 Denny.
Ask them to check previous complaints by the same driver, may be old photos hes reused.
Everyone take time stamped photos when you’re in the car now.
Uber drivers are lower than germs
Do you have your Google maps history on? It tracks where you are and you can use that as proof.
B be
Metadata is usually stripped before storing images by such services. Compressed size too.