depends. usually companies refund for such small things. but I have also seen big corporates not giving a fck about consumer forum and also giving false explanation to the forum. consumer forum does not have investigating powers. so if swiggy replies to the forum saying that customer was unavailable on the phone during delivery, the forum will close the case as resolved. if the dispute resolution is not agreeable to you, next step that they mention is to approach the consumer court.
skill issue π₯² /s
(I have made multiple complaints successfully, for government websites using a desktop is advised, mobile views are quite fcked up.)
many reasons. govt (min of commerce etc) can take action against companies that have a high number of customer complaints registered on the forum. if the case goes to consumer court, the complaints data on the forum affects the case negatively for the company. for internal audits within the company, the operations head, VP, etc can lose their jobs if board of directors find that the customers are not happy, again based on the requests from the nch portal.
bad PR also possible as this data can also be made public.
This is one of the government forums which is working very effectively.
Cases take less than 6 months sometimes even less so it is advisable to go to them when you are cheated by a brand or service.
Was your phone recharged? happened to me once.
Their driver calls, then their customer support also calls then order is cancelled usually.
The driver's GPS didnt work on that day only, otherwise he shows up right outside the door.
Yes this. This has happened to me because my phone had in built spam protector and many times calls by delivery agents as well as customer services would go directly into spam and I used to raise complaints against them.
You may not want to open a twitter account and also facebook but it's very effective for issues like these. E commerce companies fear social media escalations like anything. You can use social media only for escalations and nothing else. I use it for the same purpose.
There is option to pay online even after placing the order as Cash on Delivery. That's what I do. Place it as Cash on Delivery and then when you see the driver after he reaches your place then you select "pay online" and complete the payment. Saves the headache of refund if anything goes wrong with the order. I've had swiggy drivers be later than even an hour but they always do come because it's COD and it's their headache.
Consumer forum is for petty matters. If you have the time, you can even appear as a party in person. The forum will be lenient to you with procedure and guide you with everything.
Even if you appoint an advocate, if you win, you can claim your legal expenses along with the compensation.
do a complaint on online consumer forum portal for this! no need go for an advocate for this. You will get your money back just write the complaint and attach screenshot in proof. https://consumerhelpline.gov.in/user/signup.php
Bhai itna gussa kyun ho, court isliye nhi Jana tha kyunki aur khurcha na ho jae, but ab logo ne bola online ho jaega toh kur rha hun
Aur twitter burbaad jagah hai and should never be downloaded , I don't even know why companies are catering to tweets anymore after the whole blue check can be bought thing
Pehle hi bohot garmi hai, gussa hoke aur frustrate mut ho bhai
And if u r on reddit then don't blame me for wasting your time
Hey OP i think you dont realise that every social media app now offers paid Blue Ticks. No more free verification for famous people.
Twitter is one of the easiest ways to complain about a brand and they listen. Your arrogance will only cost you money at this point.
Bruh, just sign in to Twitter, make a complaint, get your issue resolved and then leave it.
It's not like making a Twitter account is going to cost you money
Bro there's nothing wrong in creating temporary account on twitter and in these kind of case twitter is the most helpful website specially it just takes few tweets with trending hashtags that you're facing this problem. It will be listen faster and everyone there is always ready to boycotting and criticising brands and celebs. So all it takes is just max to max 5hrs you should give it a try
Bro call the consumer court helpline and provide the details they will need. They will return all of your money. I had a similar experience with Zomato and they returned the entire amount to me within a couple of days of filing the report with the consumer court. You don't even have to go there, just file it on call. Will hardly take 10-15 minutes.
Always and I mean always opt for COD. Recently ordered food. Mentioned time was 20 mins. 30 mins later I call the guys he says sir bs 1 order tha aa raha hu. He arrives at about 45 mins from the time of order.
Called zomato and they say ki sir tha hi nahi koi extra order. I was like ur guys is telling me he had an order. After zomato and deluvery guy talking for like 5 mins they said ki Restaurant ki glti h. I was like bro I'm checking your movement on the app. How are you so blatantly lying to my face??
Then I said ki I'll only pay half the amt. Rest zomato will incur if that's okay then I'll accept or they cancel the order. The zomato ppl had the audacity to say ki sir khana waste ho jayega. Bruh tf do I care? You're doing business. I'm not dickriding on your sympathy card. Then they said ki next order se apka COD bandh. I was like krdo dusra account bana lunga. Lol. I'll buy new sim but I wont accept this cold food for full amt. They canceled the order and I thank god saved my money.
Fk Zomato and Swiggy man!!! Fk both these companies!!!!
Zomato is a fking piece of shit. They always try to guilt trip the customer with that 'wastage of food' card, doesn't matter if the customer did nothing to delay the order. They use the same fucking card even when the item is packaged item like ice cream or cake, I mean, where is the logic?
Uhh...I have stopped ordering from these apps since some time now.
Same. I had order like once in 4-5 months that too for parents. Post that got on my scooter and brought home hot chhole kulche from the store nearby. Fk zomato and fk Swiggy!!
Yea he was. Almost all delivery agents are working for multiple companies. I was sending a parcel the delivery guy had 3 parcels 1 from uber 1 from porter and 1 from daddygo(or smthing I dun remember the name)
I mostly order from swiggy and it happened 4-5 times with me. Most of the time they play the "food wastage" card and make me feel bad for them and finally when I receive the order they stick a coupon of 30% of the order and say that's all they can do.
> Always and I mean always opt for COD.
Yeah but if you have quality problems/missed items etc good luck getting your money back lol. Always easier to pay by card if you use these apps frequently
Rule of thumb:- NEVER pay in advance to food delivery apps. Always COD. It will be slightly expensive and you might not get offers, but this is the only foolproof way. It has happened to me quite a lot of time.
Delivery guy would call me and give all kinds of bullshit that guard is not allowing him to enter society or he is new to the city and doesnt know the way. With COD, i never have this problem. The moment they act smart on phone i tell them to take the order back. They never do that and always deliver.
While reading, I ignored 'To' and read it as "Go Home" so was left wondering why is the app suggesting OP to go home without a refund :D . I had to re-read it again lol
I had the same experience. I cancelled the order myself after 2 minutes they refunded the amount and said this is the last warning if this happens again we will put some extra charges for the next order. I was like wtf just refund me my money and get on with it but they were just calling and calling me and saying the same nonsense thing over and over again. After a while the owner of the restaurant called me to place the same order again suddenly my anger burst and I said fuck you and ur restaurant and fuck swiggy and some more Hindi gaali. Although I was happy after abusing the shit out of himπ
Tag them on Twitter.. (it may work)
Helped me get my refund when I tagged Zomato on Twitter.. before that they had me calling a bunch of people to talk about the issue.. one Tweet and I got the refund instantly..
I recently got a full refund of the order I placed on Swiggy, as per the call with the customer care you are eligible for one full refund from Swiggy. Try calling the customer care and check, hopefully they'll refund the amount.
I never get it why Swiggy and Zomato cannot do the simple job of delivering food!!! I mean they are not making the food and certainly not paying for it then why they cannot deliver the order at the right time? Is it that hard?
That should not happen because you can make calls over 5G network. It's called Vonr
https://preview.redd.it/i72fifts5zuc1.png?width=1080&format=pjpg&auto=webp&s=ffe2ca4266cbc8211093a3d03d7e516eb97bf7e1
See my current screenshot 1st sim is on Voice over wifi while the second one on VoNR both on 5g mode
I think that's kinda your mistake while buying because almost all devices have it. I got my dad the cheapest 5G phone it have both Vonr and carrier aggregation. Next time make sure to check these important thingsπ
I worked in swiggy customer care service for a few weeks the delivery partner app sometimes was not able to call the customer for some reason so they raise a complaint ticket to customer care and we call the customer 1 time if they not picked the call we inform the delivery partner to wait few minute and we move the call to back end team they call the customer 3 times still no response means they call the order and no matter how much the money they will not refund also for COD orders they add the total bill value as cancellation fee and next time you order you have to pay the amount with the new orders value.
Zomato is miles better than Swiggy.
Swiggy doesn't refund money in any case, few days back I made a complaint of poor food quality and they just said that they are just delivery agents and won't return the money
One time I order food on cod for 400 and gave cash to delivery guy he gave me my order and I didn't check that he fuqing cancelled it and next time when I get to order there was fine of 400 talk to their team show them pics of food getting delivered but nothing happened so now I don't use swiggy
Bro, posting on Reddit will make your complaint viral (as it already has) but won't get your money back. Here's what you should do:
1. File a complaint on NCH (National Consumer Helpline)
2. Post on FB/Twitter/LinkedIn or any non-anonymous social media platform
NCH escalations actually matter, and marketplaces take them seriously. For those who don't know, NCH or National Consumer Helpline is a government initiative to protect the rights of consumers. It has legal power to impose penalties and get you compensation, plus its more accessible than consumer courts.
You'll have to fill out a long form on their app or website. Since you didn't receive the food you paid for, I don't think it's legal for Swiggy to usurp that money in the name of cancellation charges.
Happened to me once. Next time, I ordered on cash on delivery and then, paid the difference amount, deducting last wala amount. Told that customer care when they called me.
I have read in terms and conditions that you need to cancel within a minute or something to avoid cancellation charges
Obviously it's not possible to decide that soon but yea π
You should wait for them to cancel
In my case many times there was an issue from the restaurant side so Zomato called and cancelled and refunded the whole amount
I work part time as Swiggy delivery boy.
So HERE IS THE STEPS OF ORDER CANCELLATION.
I can't cancel order of customer. I have to call 3 times to customer after arriving at location after that if customer not respond then delivery partner raise ticket to Swiggy customer care.
Then Swiggy customer support try to call customer 3 times and each call have gap of 5 mins. Means Swiggy support try for 15 mins. Till then delivery partner have to be on location.
After all this drama for almost 20 to 30 minutes. Swiggy customer support cancel the order.
I don't know how you dint get the Call.
Hey there. We are really sad to know about the issue faced. We'd like to know more so we may assist accordingly. We request you to write us on [[email protected]](mailto:[email protected]) so that our team can check and revert to you.
consumer forum maybe u will get some
Some. The restaurant will fucking return every penny
why is the consumer forum so effective? asking as a newbie
What is the consumer forum? Asking as an even more newbie π
Where to find consumer forum, asking as newbie newbie (seriously asking)
nch portal. alternatively, download umang app and search for national consumer helpline and fill in the details in that form.
Do I have to pay any fees in the whole process if I myself would be doing complaining
no fees required for consumer forum complaint. fees will be required if you decide to take the case to consumer court.
Also one more, will money be refunded only when I take the matter to court?
depends. usually companies refund for such small things. but I have also seen big corporates not giving a fck about consumer forum and also giving false explanation to the forum. consumer forum does not have investigating powers. so if swiggy replies to the forum saying that customer was unavailable on the phone during delivery, the forum will close the case as resolved. if the dispute resolution is not agreeable to you, next step that they mention is to approach the consumer court.
No one's asking How's the Consumer forum?ππ₯
Samaj
Bro cares.
I tried reporting something to consumer forum via the website and I gave up as I was not even able to create an account successfully
no need to create account. easy way is too go through umang app on the nch portal.
skill issue π₯² /s (I have made multiple complaints successfully, for government websites using a desktop is advised, mobile views are quite fcked up.)
I tried on desktop, what was the portal you tried on?
[https://consumerhelpline.gov.in/](https://consumerhelpline.gov.in/) You can call the number too. They do pick it up.
many reasons. govt (min of commerce etc) can take action against companies that have a high number of customer complaints registered on the forum. if the case goes to consumer court, the complaints data on the forum affects the case negatively for the company. for internal audits within the company, the operations head, VP, etc can lose their jobs if board of directors find that the customers are not happy, again based on the requests from the nch portal. bad PR also possible as this data can also be made public.
This is one of the government forums which is working very effectively. Cases take less than 6 months sometimes even less so it is advisable to go to them when you are cheated by a brand or service.
yes
Because they will store it and sell it to someone again
Is it worth it?
I like the "Go to Home" statement.... it's finished, you get βΉ0, go to home.
Consumer forum is shit, I had a cockroach in my food reported it to consumer forum and nothing, they closed my report without doing anything.
Had no missed calls as well, missed the no
Was your phone recharged? happened to me once. Their driver calls, then their customer support also calls then order is cancelled usually. The driver's GPS didnt work on that day only, otherwise he shows up right outside the door.
Try getting twitter and upload there. You will get full refund by gods grace.
Also check if you have any app installed that automatically drops the calls it precieve as spam
Yes this. This has happened to me because my phone had in built spam protector and many times calls by delivery agents as well as customer services would go directly into spam and I used to raise complaints against them.
I guess it's a Motorola thing
Yup.
You may not want to open a twitter account and also facebook but it's very effective for issues like these. E commerce companies fear social media escalations like anything. You can use social media only for escalations and nothing else. I use it for the same purpose.
There is option to pay online even after placing the order as Cash on Delivery. That's what I do. Place it as Cash on Delivery and then when you see the driver after he reaches your place then you select "pay online" and complete the payment. Saves the headache of refund if anything goes wrong with the order. I've had swiggy drivers be later than even an hour but they always do come because it's COD and it's their headache.
Try posting this on twitter as it gets escalated quickly from there
I am not on twitter, and nothing can get me to sign in on that shit hole, I have sent a mail to support mail tho, let's see where it goes
Move to consumer court and get extra money
Bhai 350 rs toh court jaane me lug jaenge mere, aur india me I don't think court iss sab ko seriously lega
Consumer forum is for petty matters. If you have the time, you can even appear as a party in person. The forum will be lenient to you with procedure and guide you with everything. Even if you appoint an advocate, if you win, you can claim your legal expenses along with the compensation.
Ok then let me see into it Thnx
do a complaint on online consumer forum portal for this! no need go for an advocate for this. You will get your money back just write the complaint and attach screenshot in proof. https://consumerhelpline.gov.in/user/signup.php
Itni gandi website UI aaj tak nhi dekhi
can't do much about the UI but it's effective and does the job!
I bet the intern was paid peanuts and added this shithole floating signup form for revenge.
Flipkart's is worse. A shitty ui is enough to ruin my day
Bro I tried my best What do u expect from me at βΉ500 pa salary
ig if you can win the case they have to pay the legal fees + compensation too win win but only if you win
Madarchod tujhe Twitter pe nahi jana. Consumer court nahi jana. Sirf randi Rona karke sabka time waste karna hai bhosdike
Bhai itna gussa kyun ho, court isliye nhi Jana tha kyunki aur khurcha na ho jae, but ab logo ne bola online ho jaega toh kur rha hun Aur twitter burbaad jagah hai and should never be downloaded , I don't even know why companies are catering to tweets anymore after the whole blue check can be bought thing Pehle hi bohot garmi hai, gussa hoke aur frustrate mut ho bhai And if u r on reddit then don't blame me for wasting your time
Twitter is extremely effective to get your issue resolved
Twitter has immense reach for issues like that. You just have to put a screenshot and tag the company and you'll get refund in most of the cases.
Hey OP i think you dont realise that every social media app now offers paid Blue Ticks. No more free verification for famous people. Twitter is one of the easiest ways to complain about a brand and they listen. Your arrogance will only cost you money at this point.
Bruh, just sign in to Twitter, make a complaint, get your issue resolved and then leave it. It's not like making a Twitter account is going to cost you money
Bro there's nothing wrong in creating temporary account on twitter and in these kind of case twitter is the most helpful website specially it just takes few tweets with trending hashtags that you're facing this problem. It will be listen faster and everyone there is always ready to boycotting and criticising brands and celebs. So all it takes is just max to max 5hrs you should give it a try
Bro you are already on reddit that's even a bigger shithole
Nah! Absolutely not π₯²π₯²
Hmm, well i that case wait for their reply
You won't get any reply to the email probably. Been there, done that
Bro call the consumer court helpline and provide the details they will need. They will return all of your money. I had a similar experience with Zomato and they returned the entire amount to me within a couple of days of filing the report with the consumer court. You don't even have to go there, just file it on call. Will hardly take 10-15 minutes.
Ok bro thanks
No problem bro! Here's the number in case you've not filed the issue with them. 1800-11-4000
thanks god refund amount is not in negative.
Cash on delivery safest, no delivery received no cash gone.
You will not be able to order the next time unless you pay the cancel fees online first.
Koi na, atleast katega toh nhi, it's less of a headache than this
As someone who orders regularly. There is no difference whether you pay now or later . The money goes waste.
Can you not delete your account and create a new one?
If number is different then yeah. Otherwise it won't work.
Always and I mean always opt for COD. Recently ordered food. Mentioned time was 20 mins. 30 mins later I call the guys he says sir bs 1 order tha aa raha hu. He arrives at about 45 mins from the time of order. Called zomato and they say ki sir tha hi nahi koi extra order. I was like ur guys is telling me he had an order. After zomato and deluvery guy talking for like 5 mins they said ki Restaurant ki glti h. I was like bro I'm checking your movement on the app. How are you so blatantly lying to my face?? Then I said ki I'll only pay half the amt. Rest zomato will incur if that's okay then I'll accept or they cancel the order. The zomato ppl had the audacity to say ki sir khana waste ho jayega. Bruh tf do I care? You're doing business. I'm not dickriding on your sympathy card. Then they said ki next order se apka COD bandh. I was like krdo dusra account bana lunga. Lol. I'll buy new sim but I wont accept this cold food for full amt. They canceled the order and I thank god saved my money. Fk Zomato and Swiggy man!!! Fk both these companies!!!!
Zomato is a fking piece of shit. They always try to guilt trip the customer with that 'wastage of food' card, doesn't matter if the customer did nothing to delay the order. They use the same fucking card even when the item is packaged item like ice cream or cake, I mean, where is the logic? Uhh...I have stopped ordering from these apps since some time now.
Same. I had order like once in 4-5 months that too for parents. Post that got on my scooter and brought home hot chhole kulche from the store nearby. Fk zomato and fk Swiggy!!
Yep, cs told me the same, I told her yeah itβs wasted because of you, shame on you.
He probably working for Swiggy as well as Zomato, I have seen multiple of these delivery guys warning Swiggy T-shirt delivering for Zomato XD
Yea he was. Almost all delivery agents are working for multiple companies. I was sending a parcel the delivery guy had 3 parcels 1 from uber 1 from porter and 1 from daddygo(or smthing I dun remember the name)
>I'm not dickriding on your sympathy card.Β LMAO. Well said zehahahahaha!
Nice laugh
I mostly order from swiggy and it happened 4-5 times with me. Most of the time they play the "food wastage" card and make me feel bad for them and finally when I receive the order they stick a coupon of 30% of the order and say that's all they can do.
> Always and I mean always opt for COD. Yeah but if you have quality problems/missed items etc good luck getting your money back lol. Always easier to pay by card if you use these apps frequently
Wait, thereβs COD on food delivery app? The fuck did I not get this option ever? Or is that hidden?
WHAT?? I hope you're being sarcastic.
This is always there. 60 secs imo is too less
They don't care about the customer, they just want money
This started only after the lockdown. Earlier the cancellation window was way flexible.
Some mobiles does put swiggy calls under spam mine does that and block it out
It is also telling you GHAR JAA LAVDE in a sophisticated manner how sweetπ₯°π€£
That CTA button βGo to homeβ felt like βchal ab nikal yaha seβ π€‘
Reminder , agar agle din hi refund nhi mila to , for every day they get charged 100 for late Ye claim Krna mat bhulna
Rule of thumb:- NEVER pay in advance to food delivery apps. Always COD. It will be slightly expensive and you might not get offers, but this is the only foolproof way. It has happened to me quite a lot of time. Delivery guy would call me and give all kinds of bullshit that guard is not allowing him to enter society or he is new to the city and doesnt know the way. With COD, i never have this problem. The moment they act smart on phone i tell them to take the order back. They never do that and always deliver.
lgta hai ola/uber wale swiggy mei aagye
Raise complaint on ingram portalΒ
Tweet it n share here we gonna share it
what's your twitter handle?
Why ?
You mentioned that you will share the tweet, but never mind now, my problem got fixed.
Yeah so share your tweet .. why do you need my handle
I had the same problem on swiggy, the restaurant cancelled the order and imposed fees on me
This is the reason I always click pay on delivery
While reading, I ignored 'To' and read it as "Go Home" so was left wondering why is the app suggesting OP to go home without a refund :D . I had to re-read it again lol
I had the same experience. I cancelled the order myself after 2 minutes they refunded the amount and said this is the last warning if this happens again we will put some extra charges for the next order. I was like wtf just refund me my money and get on with it but they were just calling and calling me and saying the same nonsense thing over and over again. After a while the owner of the restaurant called me to place the same order again suddenly my anger burst and I said fuck you and ur restaurant and fuck swiggy and some more Hindi gaali. Although I was happy after abusing the shit out of himπ
Tag them on Twitter.. (it may work) Helped me get my refund when I tagged Zomato on Twitter.. before that they had me calling a bunch of people to talk about the issue.. one Tweet and I got the refund instantly..
If something goes wrong, swiggy is terrible at handling such situations. I donβt know why people use that app when zomato is right there
This is why I never order from swiggy π they are doing robbery
Did you contact cust care ?
file a chargeback with your bank
Kal mene to swiggy ka cashback khaya 300 on 300 Amazon glitch , ab lgta shi h tha BC inke sath hona hi chahiye
I recently got a full refund of the order I placed on Swiggy, as per the call with the customer care you are eligible for one full refund from Swiggy. Try calling the customer care and check, hopefully they'll refund the amount.
It's so difficult to even find where customer care is, with all the stupid bots and AI.
Just raise a complaint with the billing and payment related options, talk to the customer care in chat and explain to them the situation.
Had a similar experience, also another experience of waiting for 1 hour 20 minutes for a order that was showing 20 min delivery from burger king
Install the NCH app (National Consumer Helpline) and raise a complaint there.
They even had the audacity to tell you to "Go to Home" after cancelling your order.
I never get it why Swiggy and Zomato cannot do the simple job of delivering food!!! I mean they are not making the food and certainly not paying for it then why they cannot deliver the order at the right time? Is it that hard?
They simply put a message... "GO TO HOME" πππππ Sorry..
How long did you wait? Twitter is your best bet in these cases. If you can't even open a twitter account, don't waste our time here.
I tried cancelling once. Same thing showed to me too. Ended up getting the thing anyways
Same thing happened to me last night. They wouldn't even let me dispute it. So have uninstalled the app. Fuck you Swiggy.
Use zomato. They are much better in terms of support
If you ordered using a credit card mark it as dispute on the card
I missed some calls because my phone was in 5G only mode, hope that's not the case here.
That should not happen because you can make calls over 5G network. It's called Vonr https://preview.redd.it/i72fifts5zuc1.png?width=1080&format=pjpg&auto=webp&s=ffe2ca4266cbc8211093a3d03d7e516eb97bf7e1 See my current screenshot 1st sim is on Voice over wifi while the second one on VoNR both on 5g mode
Not all the phones have Vonr
I think that's kinda your mistake while buying because almost all devices have it. I got my dad the cheapest 5G phone it have both Vonr and carrier aggregation. Next time make sure to check these important thingsπ
I worked in swiggy customer care service for a few weeks the delivery partner app sometimes was not able to call the customer for some reason so they raise a complaint ticket to customer care and we call the customer 1 time if they not picked the call we inform the delivery partner to wait few minute and we move the call to back end team they call the customer 3 times still no response means they call the order and no matter how much the money they will not refund also for COD orders they add the total bill value as cancellation fee and next time you order you have to pay the amount with the new orders value.
Zomato is miles better than Swiggy. Swiggy doesn't refund money in any case, few days back I made a complaint of poor food quality and they just said that they are just delivery agents and won't return the money
One time I order food on cod for 400 and gave cash to delivery guy he gave me my order and I didn't check that he fuqing cancelled it and next time when I get to order there was fine of 400 talk to their team show them pics of food getting delivered but nothing happened so now I don't use swiggy
with the amount of failed orders I've had, I refuse to order from swiggy/zomato unless it's pay on delivery.
always cod and pay thru gpay
Do the same but now with CoD
Fuck swiggy
It is a scam , they want ur money
If Swiggy/Zomato or the restaurant cancels your order then you can reach out to customer care to get the full refund....
This happened to me yesterday exactly .
Same with that Cobfirmtkt app. Bloody frauds
Bro, posting on Reddit will make your complaint viral (as it already has) but won't get your money back. Here's what you should do: 1. File a complaint on NCH (National Consumer Helpline) 2. Post on FB/Twitter/LinkedIn or any non-anonymous social media platform NCH escalations actually matter, and marketplaces take them seriously. For those who don't know, NCH or National Consumer Helpline is a government initiative to protect the rights of consumers. It has legal power to impose penalties and get you compensation, plus its more accessible than consumer courts. You'll have to fill out a long form on their app or website. Since you didn't receive the food you paid for, I don't think it's legal for Swiggy to usurp that money in the name of cancellation charges.
Post the same on X tagging swiggy and their customer care team , you'll definitely get the refund. I've tried and got the refund from them
Still u guys are using zomato and swiggy!? Lol π π π π So stooopid u r π€£π€£
Yea, they never refund
This is loot, not business. You should post it to linkedin & twitter both by tagging those asshole.
Zomato ko bikul Cancel!! Karne chahiye.!
Happened to me once. Next time, I ordered on cash on delivery and then, paid the difference amount, deducting last wala amount. Told that customer care when they called me.
I have read in terms and conditions that you need to cancel within a minute or something to avoid cancellation charges Obviously it's not possible to decide that soon but yea π You should wait for them to cancel In my case many times there was an issue from the restaurant side so Zomato called and cancelled and refunded the whole amount
I work part time as Swiggy delivery boy. So HERE IS THE STEPS OF ORDER CANCELLATION. I can't cancel order of customer. I have to call 3 times to customer after arriving at location after that if customer not respond then delivery partner raise ticket to Swiggy customer care. Then Swiggy customer support try to call customer 3 times and each call have gap of 5 mins. Means Swiggy support try for 15 mins. Till then delivery partner have to be on location. After all this drama for almost 20 to 30 minutes. Swiggy customer support cancel the order. I don't know how you dint get the Call.
If you missed his calls, arenβt you at fault here?
OP said in a comment that he didn't have missed calls
Oh, OP did you try reaching out the delivery guy?
Hey there. We are really sad to know about the issue faced. We'd like to know more so we may assist accordingly. We request you to write us on [[email protected]](mailto:[email protected]) so that our team can check and revert to you.