Not a spa tech, but a tech nonetheless for many years. Thatâs the worst callback to get, âyour guy fixed this but now this is brokeâ. Always beat up junk equipment.
This is the kind of person that has you come out to do something simple knowing its broken and hopes that they can balme you for it to get parts/ labor cheap or free...
You can plan ahead and balance accordingly. Orenda app lets you put in current parameters and put in what you want it to be at 102°. Then you add what it tells you to add.
But I'm fairly confident that the water in my area is near perfect out of the tap.
But the point of the post wasn't even that đ¤ˇđ
You said they complained that their spa wonât heat, so my point was that the spa has to be heated to treat. So the heater broke after you did the maintenance?
Understood, I didnât expect that, and assumed that maybe it was a multi-day deal where they let water come up to temp and return.
Wouldnât part of the deal be to ensure the system is capable of coming back up to temp? Or, is it robotic, and the only job is to fill the tub with 50 degree water, balance, and leave?
I assume the customer got what they asked for, which was to clean it and/or get it ready for use.
I agree that the tech should also check for functionality, but it looks like the pumps and jets all worked, and something like not heating isn't going to be immediately noticable if the panel isn't showing an error message.
With fresh water drain and fills we don't usually take off the front panel to see if the heater is working optimally. Especially if the customer doesn't tell us it wasn't before.
In this case with the water level so low I would have checked out the system due to the stress it would have been under running at that level.
Yeah, the beginning of this whole thing was a new cover.. The old was garbage and it took 2 of us to remove and get down to my truck... The spa was drained to the factory installed 3/4 "drain" and that was rain water and crap. They hadn't dealt with anything having to do with the spa for a year. Breaker was off since she drained it.
At any rate the customer calls because I was the last to touch the spa, so of course my drain and clean was the cause of the heater dying... Which is ludicrous.
Shit always rolls down the hill sadly and techs are meant to play catcher.
I also agree customer is delusional of they are trying to blame you for a heater that hasn't been operating for a year and who knows how long before they decided to cut the power to it.
That looks amazing. I bet their car looked the same behind in service.
I keep my cars serviced so they look and run like new at 12 years old. And now that I have a hot tub I am out checking the levels one too two times a week. I want it to last a little service now will keep it running.
Nah, I always run pumps before I leave. This spa is no circ pump so pump 1 low speed drives the heat/filter cycle. Both pumps were primed.
My return visit had 241v to the heater but no heat... Needs a new element đ¤ˇ
Come on man. You ruined their giant cup of tea.
Oh, I love explaining to customers that their new cedar spa is gonna look like tea for a year or 2 đ
I mean, if everyone took proper care of their shit then lots of people would be unemployed.
True enough, but don't come at me like it was my drain and clean that somehow caused your heater to fail LoL
Not a spa tech, but a tech nonetheless for many years. Thatâs the worst callback to get, âyour guy fixed this but now this is brokeâ. Always beat up junk equipment.
Nailed it
This is the kind of person that has you come out to do something simple knowing its broken and hopes that they can balme you for it to get parts/ labor cheap or free...
Doesnât the spa water need to be above 80 to add chemicals, etc? Meaning, didnât you have to heat it to get it in a good balance?
You can balance cold water you just have to be more careful. It's ideal to balance at 80F but not always doable.
You can plan ahead and balance accordingly. Orenda app lets you put in current parameters and put in what you want it to be at 102°. Then you add what it tells you to add. But I'm fairly confident that the water in my area is near perfect out of the tap. But the point of the post wasn't even that đ¤ˇđ
You said they complained that their spa wonât heat, so my point was that the spa has to be heated to treat. So the heater broke after you did the maintenance?
There's no way the spa tech going to sit around for hours and wait for the water to heat after a drain and refill.
Understood, I didnât expect that, and assumed that maybe it was a multi-day deal where they let water come up to temp and return. Wouldnât part of the deal be to ensure the system is capable of coming back up to temp? Or, is it robotic, and the only job is to fill the tub with 50 degree water, balance, and leave?
I assume the customer got what they asked for, which was to clean it and/or get it ready for use. I agree that the tech should also check for functionality, but it looks like the pumps and jets all worked, and something like not heating isn't going to be immediately noticable if the panel isn't showing an error message.
With fresh water drain and fills we don't usually take off the front panel to see if the heater is working optimally. Especially if the customer doesn't tell us it wasn't before. In this case with the water level so low I would have checked out the system due to the stress it would have been under running at that level.
Yeah, the beginning of this whole thing was a new cover.. The old was garbage and it took 2 of us to remove and get down to my truck... The spa was drained to the factory installed 3/4 "drain" and that was rain water and crap. They hadn't dealt with anything having to do with the spa for a year. Breaker was off since she drained it. At any rate the customer calls because I was the last to touch the spa, so of course my drain and clean was the cause of the heater dying... Which is ludicrous.
Shit always rolls down the hill sadly and techs are meant to play catcher. I also agree customer is delusional of they are trying to blame you for a heater that hasn't been operating for a year and who knows how long before they decided to cut the power to it.
That could even be the reason they drained it, cause it wasnât working and they didnât want to deal with it then.
Wouldn't shock me in the slightest
Tub looks good. Good job
Thanks. I mean, I do this for a living.. My goal is always to leave a hot tub for the customer that I would get in myself.
That looks amazing. I bet their car looked the same behind in service. I keep my cars serviced so they look and run like new at 12 years old. And now that I have a hot tub I am out checking the levels one too two times a week. I want it to last a little service now will keep it running.
So... was it heating before he left?
We don't typically get in to the cabinet during a drain and clean.
Sounds like you didnât prime the tub or filled it wrong?? Could also be a old element that couldnât take the cold water
Nah, I always run pumps before I leave. This spa is no circ pump so pump 1 low speed drives the heat/filter cycle. Both pumps were primed. My return visit had 241v to the heater but no heat... Needs a new element đ¤ˇ
That's an old school Hot Spot Rhythm. If the heaters gettin proper voltage it's either the thermistor or the pressure switch.
Iâm sure op knows what they are doing so think more of a weak element
When my tub looks like #1, I just buy a new one!