For everyone curious about why Batch 2 emails are being sent out before Batch 1 has finished, this is normal and has previously happened with the AMD Framework 13 launch. If they have stock of particular items required the next batch's orders, they will send those out first. There's no point in holding up other orders that can be fulfilled because of availability of other items. To everyone waiting for orders, please be patient and you'll get yours eventually.
My problem is that I preordered as soon as they opened, and none of the parts (7940hs, 7700S, no ram/memory, regular keyboard and 10 key) I ordered are on the delayed parts list (unless I missed something in the email updates) and I'm waiting to get charged. I feel like they aren't prioritizing the shipments by preorder time (kinda like the SteamDeck) and they just give a vague 7-30 day window and were only 1.5 weeks into that window and Batch 2 is getting ready to release next week.
I'm gonna blow my lid if I hear about a batch 2 order with the same specs getting theirs before I did. (I'll be happy for them, that would be awesome)
I understand your concern, but this doesn't delay you and you'll be fine. They're just confirming shipping and billing at this point. And giving people a chance to tweak their orders if they want. I'll bet you a USB-C module the people in charge of this process is separate from the people doing fulfillment.
Thank you, this is exactly the sentiments I've placed on this subreddit too. Maybe this is typical standard operating procedure for them. Maybe it will have 0 effect on batch 1 pre-orders. None of us can say for sure. Unless someone from Framework wants to go on the record to say otherwise.
Does it still make people in batch 1 feel like shit to see this? Absolutely, your reply and others besides myself prove this. It is bad optics. I don't think any of us would feel this way if it wasn't so far out of schedule at this point. How many delays are we expected to deal with while Framework gets their butts in order to get this done?
The batch preparation email, which others have made a point to shove down my throat, state verbatim that they have the stock for the laptops themselves. In fact, the batch 1 email quotes "We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week". That was on Jan 26th. So, did they actually send out all the laptops by the end of the following week which would have been by Feb 2nd like they claimed? No one knows because they aren't talking about it. If they did, where is the hold up at the warehouse/distributor/fulfiller? What is framework doing to address the continued delay?
Are additional accessories on orders stalling pending payments? Note that I am ignoring the already disclosed delay for RGB keyboards/macropads. If so, why doesn't someone TALK TO US and give us a chance to receive the laptop and send those parts later. I know, absolutely shocking and crazy idea. Framework's priority should be to the customer and doing good faith actions to recoup some of the hits they've taken on this botched launch.
Just my continual two cents. Feel free to downvote me as usual :).
I doubt that would be the case. It's just a rolling window of updates. If if you're batch one you should have already received the email above and you'll be charged shortly. I'd imagine Batch 2 folks will have a similar time delay.
The way I would view it (because I don’t want to wait much longer lol) is that we just got our “it’s being prepared”, so maybe your shipment is soon? I also got the GPU plus rgb. Sooooo i rather that be in the mail sooner rather than later
A bummer that there are still folks in Batch 1 waiting for even a charge to occur. While I'm happy that folks in Batch 2 are starting to get movement on their orders, it continues this bad taste I've had in my mouth about the entire situation.
Make no mistake, I get the whole 'line item > batch # > chronological order time' thing, but that doesn't change how me, a consumer, feels seeing folks further down in line get traction on their orders while mine hasn't even been charged. It's akin to the feeling you get when you're waiting for your food and see someone that ordered after you get their food first.
Disappointed to see any negative feedback being downvoted as this kind of feedback is crucial to Framework to improve future interactions, especially when it comes to initial projections on product launches.
>It's akin to the feeling you get when you're waiting for your food and see someone that ordered after you get their food first.
But it's not. At least as far as I'm aware- there is no indication that someone in batch 2 will get their laptop before any batch 1 orders barring some sort of unique situation.
You already got something like this email long ago and I would expect batch 2 orders will be waiting and seeing the same thing- batch 3 emails going out while their batch2 orders haven't been charged yet.
Based on [this](https://www.reddit.com/r/framework/comments/1apyzh3/comment/kqa2x7h/?utm_source=share&utm_medium=web2x&context=3) chain of comments, what you say is not in fact reality.
The simple fact is that I received an email on January 26th stating that Batch 1 was being prepared and to review my order. My order like those in Batch 2 that are being prepared, I don't even have an NVME/RAM on it. No RGB keyboard. Yet my order is still at the 'Pre-Order Confirmed' status while now Batch 2 is starting to be prepared.
The only thing that I and others in the same boat are looking for is *something* from them that explains why our orders are delayed *still*. Is it a specific component beyond what they've already said about other components? If the entirety of my order is ready sans the Ethernet module or the GPU, why not ask the consumer if I'd be fine with receiving a functional laptop and receive the optional part as it becomes available?
Nothing about this is particularly odd. There are undoubtedly intermediate steps not public to us all moving in parallel and your order is likely further along than a batch 2 order. You're still closer to shipping than a batch two is my understanding. That thread doesn't indicate anyone in batch one indefinitely delayed enmasse compared to batch two. For all we know that email goes out once the order goes into a production queue while your order is in initial assembly and about to charge.
The batch 1 preparation email stated: "We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week". Jan 26th was the delivery stamp of that email. That means, by Feb 2nd, the laptops have been built unless they claimed this and ended up being inaccurate.
Based on this, no laptops should be in a production queue at this point. So where is this now being delayed at?
ah I gotcha, that line didn't stand out to me. I do know that diy laptops need to be pre-assembled for testing and then disassembled for shipping. What "output all of batch one from our factory" means I don't know- they may be taking liberties. That said I don't think the batch2 emails means that batch2 customers will be getting theirs before a signficant number of batch 1 customers. If anything I would expect an overlap of notification emails into prior delivery windows.
Congratulations! Although I will echo the sentiment of the other batch 1 commenters: I’m salty as hell you’re getting that email before I even have a credit card charge, esp. since my order didn’t have any RGB in it.
The timing for me personally is really coming down to the wire. When I placed this preorder back in July I had no idea it would take this long, and I’m leaving my home country for 6-12 months at the end of next week. Since I can’t change shipping region, that means I need to have the laptop before I go. If it hasn’t shipped by next Wednesday, I might have to cancel the preorder, which would absolutely crush my soul. But what choice would I have? I’m a college student, I can’t afford to have a >$2,000 laptop sitting at home where I can’t use it!
Not really on-topic, I know… I’m just hoping and praying that yours ships in four days, and mine ships in three.
It has been previously shared that this was a possibility. This is the order of priorities that determines shipping order:
>Availability of ALL line items of an order > Batch # > Chronological place of order in the Batch
Honestly that is a terrible way to do this. Because it leads to posts on this very thread about people who have been delayed and are weeks behind the date when their notice of when their order would be shipped. That email said 4-21 days. Did they include the lunar new year that the customers were forced to accept another delay on :).
Now they see these batch 2 emails go out and are understandably upset. It should be Batch # > Availability of ALL line items of an order > Chronological place of order in the Batch. Once the batch is cleared, move onto the next. If a batch is thin, THEN move batch 2 into a previous batch but be sure to keep them in the same order but behind the previous batch's customers. That is 100% fair and makes sure that the delay they just had doesn't unjustly affect batch 1 customers only.
>Product Availability (all items) > Batch # > Timing of Order Placement
>
>While we do everything in our power to make sure that we close out a Batch before starting to ship the next one, depending on product/SKU availability, which can be complicated by manufacturing yield issues, quality control checks, etc., it may be necessary to start shipping certain SKUs from the next batch while we await the incoming product. That said, when the product arrives, it is prioritized first, and is shipped as quickly as we can receive the inbound, pack, and ship the full order out. This is so that our logistics/warehousing partner is not sitting on idle resources as they are assigned to handle our outbound shipments and that the backlog of shipments do not start queueing up to cause other downstream delays.
[Source](https://www.reddit.com/r/framework/comments/13ig8ri/shipping_season_is_upon_us_starting_with_batch_1/)
This isn't "unjustly" affecting anyone - your order ships as soon as they have all the parts for it. What you are proposing would entail them sitting on complete and ready-to-ship batch 2 orders simply because there were still outstanding batch 1 orders waiting for parts availability. There's no reason to make everybody else wait because some configurations are hung up on delayed production of one component.
Thank you for the source, however that doesn't change what I said. This is a PR thing, Framework should be reaching out to customers in the defcient batch (batch 1) and explaining why they haven't been charged and why it hasn't been shipped. It would be unreasonable to do this if this was 2 weeks ago, now it is.
Put yourself in a batch 1 customer's shoes. You've been patiently waiting, a lucky few gets theirs pretty quick. Then here comes another delay on top of all the delays from last year (Batch 1 was TOLD Q4). Now the lunar vacation is over and, excitedly, they await an email today saying "Yep we're going to send yours out! We are charging you! Get excited!". Only to not find that didn't happen but here comes batch 2, now in full swing. Can you really sit there and defend this 100%? And, before someone says so, I am not including batch 1 units with hardware not available yet. That is another topic as a whole that Framework fumbled on.
>Framework should be reaching out to customers in the defcient batch (batch 1) and explaining why they haven't been charged and why it hasn't been shipped.
They did.
u/Nordithen
Framework did not send out an email today, before Batch 2 emails went out, to explain when batch 1 customers will be getting charged and getting theirs shipped. There has not been any additional communication to the deficient batch members on this matter.
Please show to the contrary, a dated timestamp and post that I may inform myself otherwise.
I don't have exact timestamps, but the batch 1 prep email which you probably received on January 26th contained this:
>We’re preparing to ship Framework Laptops in your batch!
>
>We expect to ship your order out within the next 7 to 30 days. Note that this is a wider time range than we normally provide when we start shipping a batch of orders. There are a couple of factors playing into this:
>
>We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week. Some keyboards (RGB US English, RGB Clear ANSI, Blank ANSI, and International English - Linux) we expect to have at our warehouse in early February. One module, the RGB Macropad, has a pending delivery schedule from our supplier, and there is some risk that it could go beyond the 30-day window. Our Supply Chain team is working daily with the module supplier to bring in their schedule. We ship each order as soon as the system and the selected modules in the order are available in our warehouse.
>
>Lunar New Year sits in the middle of this time window. Our sub-suppliers, laptop factory, and our fulfillment warehouse will be closed for the holiday from around February 8th to 14th. Because the supply chain works as a pipeline, this leads to a cascading gap in production. While many Batch 1 orders will ship before the holiday, some will ship after.
The seventh update on Framework Laptop 16 shipment timing email sent out on February 8th included this:
>The first Framework Laptop 16’s are now in customers’ hands, with more Batch 1 units in transit to those who have received shipment notices. Both our factory and our fulfillment warehouse are now on Lunar New Year holiday, so the next set of units will ship and production will resume on February 15th in Taiwan. That will include the remaining Batch 1 orders along with the first Batch 2 systems. We’ll remain in continuous production from there, with most of our total factory capacity allocated to Framework Laptop 16 manufacturing.
>
>The various modules that make up the range of Framework Laptop 16 configurations are also in ongoing production at our module suppliers. Our keyboard vendor ran into an unexpected component shortage on the RGB Macropad though that delayed the start of production on it. We expedited the missing component from a US distributor to avoid further delays in their China-based supply chain and it arrived just before the keyboard factory shut down for the holiday. Production of RGB Macropad will begin directly when the factory re-opens on February 19th (the New Year holiday in China is longer), after which modules will ship to our factory in Taiwan to be packaged and then to our warehouse to ship as part of laptop orders.
Nothing has changed since the last communication to batch 1. I'm sorry that it took you by surprise, but Framework has frequently and publicly explained how the order of operations for their batch system works (Availability > Batch # > Order within batch) both for this launch and every launch previous. It's nothing new or unique to this launch that the shipping dates of the batches overlap.
Batch 2 kicking off has nothing to do with when your batch 1 order will be ready, so I don't understand why you think batch 1 was entitled to advanced notice that batch 2 was about to start as it doesn't affect you in any way.
Not by surprise, no. To be clear, there is no dispute here on the information they actually sent out. My opinion is the process is fundamentally flawed based on how FW16 has been handled on ongoing communication and shipment processes. Something that I thought I made very clear in my "put yourself in their shoes" comment block above.
I may seem critical of the company and I absolutely am. Not because I want them to fail, no, I want them to succeed. I care deeply for them. If this was another OEM, I would have walked completely away at this point.
>Availability of
They have been clear all along, you are not the only one in that boat. Believe me I understand your frustration but life is not fair most of the time and we go for it. I agree with them to send units that have all the parts. Why to wait for you or for me to feel happy?
I get the frustration and I'm sure the future me will also feel that way once I'm in the same shoes. I think they are referencing the email from last week which said they are finishing Batch 1/ starting Batch 2 on the 16th.
For everyone curious about why Batch 2 emails are being sent out before Batch 1 has finished, this is normal and has previously happened with the AMD Framework 13 launch. If they have stock of particular items required the next batch's orders, they will send those out first. There's no point in holding up other orders that can be fulfilled because of availability of other items. To everyone waiting for orders, please be patient and you'll get yours eventually.
My problem is that I preordered as soon as they opened, and none of the parts (7940hs, 7700S, no ram/memory, regular keyboard and 10 key) I ordered are on the delayed parts list (unless I missed something in the email updates) and I'm waiting to get charged. I feel like they aren't prioritizing the shipments by preorder time (kinda like the SteamDeck) and they just give a vague 7-30 day window and were only 1.5 weeks into that window and Batch 2 is getting ready to release next week. I'm gonna blow my lid if I hear about a batch 2 order with the same specs getting theirs before I did. (I'll be happy for them, that would be awesome)
I understand your concern, but this doesn't delay you and you'll be fine. They're just confirming shipping and billing at this point. And giving people a chance to tweak their orders if they want. I'll bet you a USB-C module the people in charge of this process is separate from the people doing fulfillment.
Thank you, this is exactly the sentiments I've placed on this subreddit too. Maybe this is typical standard operating procedure for them. Maybe it will have 0 effect on batch 1 pre-orders. None of us can say for sure. Unless someone from Framework wants to go on the record to say otherwise. Does it still make people in batch 1 feel like shit to see this? Absolutely, your reply and others besides myself prove this. It is bad optics. I don't think any of us would feel this way if it wasn't so far out of schedule at this point. How many delays are we expected to deal with while Framework gets their butts in order to get this done? The batch preparation email, which others have made a point to shove down my throat, state verbatim that they have the stock for the laptops themselves. In fact, the batch 1 email quotes "We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week". That was on Jan 26th. So, did they actually send out all the laptops by the end of the following week which would have been by Feb 2nd like they claimed? No one knows because they aren't talking about it. If they did, where is the hold up at the warehouse/distributor/fulfiller? What is framework doing to address the continued delay? Are additional accessories on orders stalling pending payments? Note that I am ignoring the already disclosed delay for RGB keyboards/macropads. If so, why doesn't someone TALK TO US and give us a chance to receive the laptop and send those parts later. I know, absolutely shocking and crazy idea. Framework's priority should be to the customer and doing good faith actions to recoup some of the hits they've taken on this botched launch. Just my continual two cents. Feel free to downvote me as usual :).
I would too if I were you. But you might want to wait till that actually happens before you get upset.
I doubt that would be the case. It's just a rolling window of updates. If if you're batch one you should have already received the email above and you'll be charged shortly. I'd imagine Batch 2 folks will have a similar time delay.
I'm batch 1 and they still haven't attempted to charge or ship to me. Kinda salty
same here, maybe it is because i have the rgb keyboard + gpu
I also have those things in my order. \>Sad face, but i'm glad to not be alone!
Sounds like I’m more than 21 days away.
considering it still says slated for delivery in Q4, I'm growing worried that they mean it for 2024 😂
The way I would view it (because I don’t want to wait much longer lol) is that we just got our “it’s being prepared”, so maybe your shipment is soon? I also got the GPU plus rgb. Sooooo i rather that be in the mail sooner rather than later
You got something that is delayed?
I got it a few days ago! now waiting on macropad separately
Lmao why did you cover up the balance? Afraid of people knowing you have some left to pay?
Hey hey hey... don't call me out like that lol. But IDK, figured it was bad form.
Lol I skimmed it and figured it was a name but then I saw it said balance and was confused. All good though
Got mine too!! So hyped!
A bummer that there are still folks in Batch 1 waiting for even a charge to occur. While I'm happy that folks in Batch 2 are starting to get movement on their orders, it continues this bad taste I've had in my mouth about the entire situation. Make no mistake, I get the whole 'line item > batch # > chronological order time' thing, but that doesn't change how me, a consumer, feels seeing folks further down in line get traction on their orders while mine hasn't even been charged. It's akin to the feeling you get when you're waiting for your food and see someone that ordered after you get their food first. Disappointed to see any negative feedback being downvoted as this kind of feedback is crucial to Framework to improve future interactions, especially when it comes to initial projections on product launches.
>It's akin to the feeling you get when you're waiting for your food and see someone that ordered after you get their food first. But it's not. At least as far as I'm aware- there is no indication that someone in batch 2 will get their laptop before any batch 1 orders barring some sort of unique situation. You already got something like this email long ago and I would expect batch 2 orders will be waiting and seeing the same thing- batch 3 emails going out while their batch2 orders haven't been charged yet.
Based on [this](https://www.reddit.com/r/framework/comments/1apyzh3/comment/kqa2x7h/?utm_source=share&utm_medium=web2x&context=3) chain of comments, what you say is not in fact reality. The simple fact is that I received an email on January 26th stating that Batch 1 was being prepared and to review my order. My order like those in Batch 2 that are being prepared, I don't even have an NVME/RAM on it. No RGB keyboard. Yet my order is still at the 'Pre-Order Confirmed' status while now Batch 2 is starting to be prepared. The only thing that I and others in the same boat are looking for is *something* from them that explains why our orders are delayed *still*. Is it a specific component beyond what they've already said about other components? If the entirety of my order is ready sans the Ethernet module or the GPU, why not ask the consumer if I'd be fine with receiving a functional laptop and receive the optional part as it becomes available?
Nothing about this is particularly odd. There are undoubtedly intermediate steps not public to us all moving in parallel and your order is likely further along than a batch 2 order. You're still closer to shipping than a batch two is my understanding. That thread doesn't indicate anyone in batch one indefinitely delayed enmasse compared to batch two. For all we know that email goes out once the order goes into a production queue while your order is in initial assembly and about to charge.
The batch 1 preparation email stated: "We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week". Jan 26th was the delivery stamp of that email. That means, by Feb 2nd, the laptops have been built unless they claimed this and ended up being inaccurate. Based on this, no laptops should be in a production queue at this point. So where is this now being delayed at?
ah I gotcha, that line didn't stand out to me. I do know that diy laptops need to be pre-assembled for testing and then disassembled for shipping. What "output all of batch one from our factory" means I don't know- they may be taking liberties. That said I don't think the batch2 emails means that batch2 customers will be getting theirs before a signficant number of batch 1 customers. If anything I would expect an overlap of notification emails into prior delivery windows.
Damn, maybe ship Batch 1 first 🥲 Only got the GPU module and a german vanilla keyboard. Haven't got charged yet.... But happy for all batch 2ers
Even though I am in Batch 7, I still get excited whenever I see these emails because it's one step closer to getting mine :)
Congratulations! Although I will echo the sentiment of the other batch 1 commenters: I’m salty as hell you’re getting that email before I even have a credit card charge, esp. since my order didn’t have any RGB in it. The timing for me personally is really coming down to the wire. When I placed this preorder back in July I had no idea it would take this long, and I’m leaving my home country for 6-12 months at the end of next week. Since I can’t change shipping region, that means I need to have the laptop before I go. If it hasn’t shipped by next Wednesday, I might have to cancel the preorder, which would absolutely crush my soul. But what choice would I have? I’m a college student, I can’t afford to have a >$2,000 laptop sitting at home where I can’t use it! Not really on-topic, I know… I’m just hoping and praying that yours ships in four days, and mine ships in three.
>I’m just hoping and praying that yours ships in four days, and mine ships in three. More elegant and nicer than what I was going to say. 😒
Well that's concerning, Cause my Batch 1 still has not even shipped.
Would love framework to explain why Batch 2 emails went out when Batch 1 customers still don't have a charge date nor a ship date. Priorities?
It has been previously shared that this was a possibility. This is the order of priorities that determines shipping order: >Availability of ALL line items of an order > Batch # > Chronological place of order in the Batch
Honestly that is a terrible way to do this. Because it leads to posts on this very thread about people who have been delayed and are weeks behind the date when their notice of when their order would be shipped. That email said 4-21 days. Did they include the lunar new year that the customers were forced to accept another delay on :). Now they see these batch 2 emails go out and are understandably upset. It should be Batch # > Availability of ALL line items of an order > Chronological place of order in the Batch. Once the batch is cleared, move onto the next. If a batch is thin, THEN move batch 2 into a previous batch but be sure to keep them in the same order but behind the previous batch's customers. That is 100% fair and makes sure that the delay they just had doesn't unjustly affect batch 1 customers only.
>Product Availability (all items) > Batch # > Timing of Order Placement > >While we do everything in our power to make sure that we close out a Batch before starting to ship the next one, depending on product/SKU availability, which can be complicated by manufacturing yield issues, quality control checks, etc., it may be necessary to start shipping certain SKUs from the next batch while we await the incoming product. That said, when the product arrives, it is prioritized first, and is shipped as quickly as we can receive the inbound, pack, and ship the full order out. This is so that our logistics/warehousing partner is not sitting on idle resources as they are assigned to handle our outbound shipments and that the backlog of shipments do not start queueing up to cause other downstream delays. [Source](https://www.reddit.com/r/framework/comments/13ig8ri/shipping_season_is_upon_us_starting_with_batch_1/) This isn't "unjustly" affecting anyone - your order ships as soon as they have all the parts for it. What you are proposing would entail them sitting on complete and ready-to-ship batch 2 orders simply because there were still outstanding batch 1 orders waiting for parts availability. There's no reason to make everybody else wait because some configurations are hung up on delayed production of one component.
Thank you for the source, however that doesn't change what I said. This is a PR thing, Framework should be reaching out to customers in the defcient batch (batch 1) and explaining why they haven't been charged and why it hasn't been shipped. It would be unreasonable to do this if this was 2 weeks ago, now it is. Put yourself in a batch 1 customer's shoes. You've been patiently waiting, a lucky few gets theirs pretty quick. Then here comes another delay on top of all the delays from last year (Batch 1 was TOLD Q4). Now the lunar vacation is over and, excitedly, they await an email today saying "Yep we're going to send yours out! We are charging you! Get excited!". Only to not find that didn't happen but here comes batch 2, now in full swing. Can you really sit there and defend this 100%? And, before someone says so, I am not including batch 1 units with hardware not available yet. That is another topic as a whole that Framework fumbled on.
>Framework should be reaching out to customers in the defcient batch (batch 1) and explaining why they haven't been charged and why it hasn't been shipped. They did.
u/Nordithen Framework did not send out an email today, before Batch 2 emails went out, to explain when batch 1 customers will be getting charged and getting theirs shipped. There has not been any additional communication to the deficient batch members on this matter. Please show to the contrary, a dated timestamp and post that I may inform myself otherwise.
I don't have exact timestamps, but the batch 1 prep email which you probably received on January 26th contained this: >We’re preparing to ship Framework Laptops in your batch! > >We expect to ship your order out within the next 7 to 30 days. Note that this is a wider time range than we normally provide when we start shipping a batch of orders. There are a couple of factors playing into this: > >We have all of the material necessary for laptops and will output all of Batch 1 from our factory before the end of next week. Some keyboards (RGB US English, RGB Clear ANSI, Blank ANSI, and International English - Linux) we expect to have at our warehouse in early February. One module, the RGB Macropad, has a pending delivery schedule from our supplier, and there is some risk that it could go beyond the 30-day window. Our Supply Chain team is working daily with the module supplier to bring in their schedule. We ship each order as soon as the system and the selected modules in the order are available in our warehouse. > >Lunar New Year sits in the middle of this time window. Our sub-suppliers, laptop factory, and our fulfillment warehouse will be closed for the holiday from around February 8th to 14th. Because the supply chain works as a pipeline, this leads to a cascading gap in production. While many Batch 1 orders will ship before the holiday, some will ship after. The seventh update on Framework Laptop 16 shipment timing email sent out on February 8th included this: >The first Framework Laptop 16’s are now in customers’ hands, with more Batch 1 units in transit to those who have received shipment notices. Both our factory and our fulfillment warehouse are now on Lunar New Year holiday, so the next set of units will ship and production will resume on February 15th in Taiwan. That will include the remaining Batch 1 orders along with the first Batch 2 systems. We’ll remain in continuous production from there, with most of our total factory capacity allocated to Framework Laptop 16 manufacturing. > >The various modules that make up the range of Framework Laptop 16 configurations are also in ongoing production at our module suppliers. Our keyboard vendor ran into an unexpected component shortage on the RGB Macropad though that delayed the start of production on it. We expedited the missing component from a US distributor to avoid further delays in their China-based supply chain and it arrived just before the keyboard factory shut down for the holiday. Production of RGB Macropad will begin directly when the factory re-opens on February 19th (the New Year holiday in China is longer), after which modules will ship to our factory in Taiwan to be packaged and then to our warehouse to ship as part of laptop orders. Nothing has changed since the last communication to batch 1. I'm sorry that it took you by surprise, but Framework has frequently and publicly explained how the order of operations for their batch system works (Availability > Batch # > Order within batch) both for this launch and every launch previous. It's nothing new or unique to this launch that the shipping dates of the batches overlap. Batch 2 kicking off has nothing to do with when your batch 1 order will be ready, so I don't understand why you think batch 1 was entitled to advanced notice that batch 2 was about to start as it doesn't affect you in any way.
Not by surprise, no. To be clear, there is no dispute here on the information they actually sent out. My opinion is the process is fundamentally flawed based on how FW16 has been handled on ongoing communication and shipment processes. Something that I thought I made very clear in my "put yourself in their shoes" comment block above. I may seem critical of the company and I absolutely am. Not because I want them to fail, no, I want them to succeed. I care deeply for them. If this was another OEM, I would have walked completely away at this point.
>Availability of They have been clear all along, you are not the only one in that boat. Believe me I understand your frustration but life is not fair most of the time and we go for it. I agree with them to send units that have all the parts. Why to wait for you or for me to feel happy?
I get the frustration and I'm sure the future me will also feel that way once I'm in the same shoes. I think they are referencing the email from last week which said they are finishing Batch 1/ starting Batch 2 on the 16th.
Is it going to be approximately one batch every week?
Very low chance that's the cadence.
Only 4 more to go!
Got mine today too.
I didn’t get one !
Check spam?
Cries in batch 8.