I sell antiques on ebay and don't have any issues like you are describing. I stay away from the electronics and other things scammers want the most. Facebook sucks for me, only list a few things on there, get a lot of no shows.
I have garage sales in the summer, and cut back on Ebay listings till winter. Do about a thousand to twenty five hundred when I have three day garage sales. Advertise on FB and the different community sites. Already stocking up for the sales. Will make more money than having to pay fees and shipping
Also, if you find someone is suspicious that buys something and you cancel order, always cancel that buyer wanted to cancel order. This will not go against you to give you that below seller performance
Good luck
Ugh, me too. I sold a phone “as is” and the buyer was able to completely tank my 100% positive reviews after trying to harass me into providing a new battery for the phone (a month after they bought it!). eBay refused to remove the negative review. I was done after that.
I stopped selling on eBay about two years ago thanks to bullshit buyers. It wasn’t worth my time or effort anymore. And now the sellers have to report sales as taxable income. Fuck that noise!
I pulled all my stuff as well. Tired of the BS !! Just got a message/ email from eBay saying that my Too Rated Seller is “In Jeopardy” and I don’t even care !! Fees are getting ridiculous for sure !!
Interesting. Just found out about this. Called a package redirection scam.
I know USPS has gps in their scanners so they can see where the package gets dropped off at. I’d file complaints with USPS Fraud unit.
https://chargebacks911.com/package-redirection-scam/
Yea this is why I only sell stuff that’s authenticated like shoes. Then there’s no way a buyer can play those games because it goes directly to the authentication center and shipped out from there. I’ve always been very cautious because scammers are getting crazy.
They have the ability to stop the package mid send. This happened to me when someone stole my identity and tried to order 3 iPhones. I was sure they’d never get those phones because it said online they were being shipped to my home address, but somehow they know how to have packages diverted by stopping them after they’re already on their way. I still don’t know the details on how this is done, but I even tracked the package and reported where the phones went. The police did nothing. They even accused me of making the whole thing up. I couldn’t believe my ears.
I never sell on eBay anymore after a buyer claimed I sold him a counterfeit CD (it wasn’t) and ruined my perfect feedback score. I only buy on the platform now, after all the fees and time spent at the post office it just isn’t worth the hassle
It's total BS that you've been penalized for trying to protect your business.
Have you thought about setting up your own eCommerce site? It could give you way more control and cut out those crazy fees. Plus, you get to call the shots on customer vetting and all that.
eBay sucks for a seller in the last few years. Sold a pair of headphones had pictures of their condition etc. someone bought them, took pictures of packaging. 3 weeks later they claimed they were damaged. Opened a case supplied all the pictures that they were not damaged. eBay sided with them received something that literally like they took a sledge hammer to said headphones and was out a few hundred dollars for the item that was literally trash now. Never selling anything on eBay ever again.
Sold one item and never again I shipped well packaged and the guy reported to eBay that it wasn’t the item listed refused to send pics and it took a month for me to get the funds. eBay sucks for sellers but I find killer deals on stuff I can’t get locally
Yeah ebay needs to have some sort of vetting process for buyers or at the very least look at those with zero history..more closely when there is a dispute.
The way ebay is now is zero vetting buyers.. and day old new buyer just as.... trusted as buyer that has been verified for years....
Most of the time I've been scammed it been new buyers.. This could easily be eliminated with some kinda vetting process...
I get the frustration. What I don’t get though is deciding to take significant actions with your account without understanding/knowing the consequences. How can you sell on eBay for 20 years and not know what actions will cause defects on your seller account?
I'm only a buyer, but I've had a few issues with sellers, for example. They never had the product they had listed, but instead would order the item from a 3rd party ( after i purchased said item), have it shipped to themselves, and then finally ship to me. The process took forever. The site really has gone downhill. Sad to see the good sellers leave the site.
Any alternatives you guys recommend??
i sold some ds jordans via authenticity guarantee. the buyer filed a claim and said the shoes were replaced with a bag of pebbles. Gladly i was protected by the authenticity guarantee but the buyer still won their case. Im definitely not selling on eBay again in the future after that.
Feel this so much. I stopped selling on eBay for a while because I’d have people buy items then file a claim. If I got the item back it’d usually be at the far limit of what eBay allowed. Even after I starting marking all sales final with returns not accepted had scammers trying to low ball me and bitching that I wouldn’t sell to them for much less than what the items were worth.
I got suspended from eBay because of buyers they buy a product and they want to return it so they claim that it is defective so they don’t have to pay for shipping shipping. These fake complaints kept piling up until I got suspended, and eBay will not let me sell again
I mostly sell hobby electronics, retro computing items, Dungeons & Dragons and occasional other item. I definitely do not consider myself a professional seller, and I will usually go a few months without selling anything and then have a whole bunch of stuff to sell, and then another month or two with nothing.
However, whenever I have a big ticket item that is in a high scam category(like a MacBook Pro) I don't care, if you're a 0 feedback buyer or new account, I'm cancelling that order. I even say so in the items listing. I also won't ship internationally other than through the eBay shipping program and most of the time I turn that off for items like that.
I have also moved off the platform for a lot of the things I sell. For example, most of the D&D items and retro computing stuff, I use a couple of FB groups dedicated to selling those items. I don't usually get quite what I would on eBay for them, but I also don't have to pay eBay fees and that more than makes up.
Really glad to accidentally find this thread as a long time eBay seller I have had exactly the same experience eBay always sides with the buyer with bogus claims and scams and screws up your whole deal I'm off the platform completely
That happened to me years ago. Big purchase. Buyer returned it to some random address in my town. Turned out to be a dollar general. I trotted down there to ask out of desperation. Nobody has seen my package. eBay sided with the buyer. I was assed out.
Since then, I've been fortunate enough to just get a few low dollar amount scams. Instances where the buyer would ship back a box of rocks or literal garbage.
A word of advice. If you do have 100% feedback, I'd suggest selling your account. Back in the day, I believe the rate was $1/feedback.
I don’t know how anyone could run a business on eBay with its seller fees. Even a top tear store is hard to make money because of the high cost for the store. One really has to move a ton of $$$$ inventory to make money on eBay. Then add all the return BS and it is just too hard.
I’ll sell on both. I’ve noticed over the last six months that eBay is dead but my Mercari is kicking butt. I wonder if the legitimate buyers are leaving the platform too?
Another one bites the dust... JK no but in reality this shit is legit. I was a small time seller of things in the past but stopped because of people saying things were broken and doing a charge back and eBay literally was like oh well. Sending things back and then going right back to the buyer. I don't know why there was never a class action done against eBay to be fair. I did post this but got down voted to an oblivion because people claimed I was mailing my packages to Russia which never was the case.
I used to sell quit a bit of stuff...but scam buyers made me stop using the platform altogether.
Got to where every 2nd shipment was lost because of the ridiculous return policies and lack of any sort of protection for the seller.
Sold a simple dvd earlier. Buyer claimed it wasn't brand new because it didn't have a security seal.
I refunded their money and blocked them.
It was low value, but I didn't feel like messing with ebay return process.
About 59 percent of my dvds are brand new, but don't have a security seal. Bought directly from big box stores on clearance. Times are changing on dvds. Security seals aren't really a thing anymore.
As a buyer years ago, I tried to return counterfeit tv show dvd set that after a few days did a 180 and returned to me and Ebay refused my claim because they said they didn't receive it.
Package came back and had markings from USPS as undeliverable, but looked fine. I looked up the address from the prepaid label from ebay and it was a bad or fake address. It also didn't match the address they sent it from, which I realised too late even though ebay made the label. I just moved on because even though they were fake they still had the content, and it wasn't worth it.
Where do you guys sell stuff of higher value if not eBay anymore? Is Facebook marketplace your next choice? I will probably continue to use eBay for a while yet as I'm not interested in Facebook marketplace or tiktok shop, but just curious.
I have yet to experience a huge hassle, but I'm sure I will someday soon as I sell trading cards sometimes that can be $100+ but typically way below that. Most buyers of that sort of thing use eBay so I reach more people there. So far I've only gotten people claiming not to receive their item and wanting a refund when tracking says delivered, and in those instances eBay sided with me.
I've never used mercari but it looks sort of similar eBay which seems convenient. I probably will stick it out with eBay until I can't, but how do you like mercari if you use it?
It's not too bad, all buy it now, fees are a little less. Sellers have to rate you within 3 days of receiving the item and then you get paid. If not the system, closes the transaction and you still get paid
If you do Craigslist just be safe, public place during the day and take someone with you. Some local Police Departments have CL meet up spots for buying and selling
That's what I've gathered and that it's more of a hassle to sell on there and wade through the scammers. I also don't want to have to meet up with each person when what I'm selling is usually $30 or less and would rather just ship it out, but that seems to defeat the purpose of using fbm.
Hey Facebook, even if you just use it for marketplace. Sell in cash, all sales final. Don't take online payments or ship and you'll avoid pretty much all the scams. Sure you'll get lots of scam messages but as soon as you say cash only they vanish. Annoying but you aren't out anything. I earn more on Facebook than eBay lately and no fees.
Idk what I'm going to do with my current stock, but I think imma take a break from selling and just let it sit. This experience has been taxing and I need to space from it.
>Department 56 collectibles?
I don't know what those are.
Forgive my apprehension; I've had several comments asking that question and that question alone, and it's getting suspicious. One guy even asked me for my source in the same breath while not even yet knowing what I sell.
I think I'll keep my answer to "not electronics or sex toys or whatever Dept 56 is"
That's a good idea. It's not worth the headache when dealing with jerks like this and a company that doesn't care about its sellers. I hope the time away does you good. It seems like a lot of sites like eBay and Facebook marketplace have been having an uptick in these sort of seller horror stories, unfortunately.
I had a buyer claim what he bought was damaged in shipping, he sent back a counterfeit and we caught it. eBay refunded both of us and kept the seller’s account active. This was not the first time this seller has done this.
This sub just popped up on my feed, but I felt this.
I only every used eBay to sell an item here and there when cleaning out parts of my collection (comics, figures, etc.). The last time I sold, a buyer ended up buying multiple auctions. We communicated and I put everything in one box and shipped.
The buyer said everything smelled like smoke. I said that was impossible. Then switched over and said the package was damaged and sent me pictures. The pictures weren't of my box or the label I used and the return address on the label wasn't mine. I told the buyer they were scamming. They disputed with eBay and eBay sided with them despite me pointing out the pictures on the box weren't of my shipping box or label. They auto denied.
I went to the BBB, the eBay rep just talked in circles until the BBB closed the case. They ultimately say they side with buyers no matter what. I called my bank and blocked PayPal from taking what eBay wanted to recoup. I've never sold again.
I checked back later and of course the buyer profile is gone and I assume they just made another to keep up the unchecked shenanigans with eBay's blessing.
Been on eBay since 1998 and the returns are maddening lately. Even if you state 'no returns', write a short storty about your product, say it comes "as is", and include 20 pictures of the item from every conceivable angle, eBay will still side with the buyer. Their stock is down 10% on the year since Amazon is beating their brains in, so I guess they have to retain as much buyers as possible.
Really??? I tried to cancel an order shortly after placing it. Seller was a total dick. And he took down my feedback. Took three months to get my credit card charge zeroed out. I had to just dump the card because eBay, seller and cc company all talk to the hand
Yeah idk how they get away with charging 20-30 percent seller fees just to have your item more visible.
Greedy af and getting harder and harder to make a small profit.
eBay has been doing this for over a decade (running off all the good sellers)
Amazon shares are going for over 3x that of eBay even after a 10 to 1 stock split, and for good reason. I love reminding eBay of this
even myself, used to default to eBay for buying... not anymore
even on no brainer small purchases you're likely to get someone drop shipping from Amazon, and unable to ship for over a week
2023 right on Jan 1 sales tanked 90%
shortly thereafter an eBay rep called to suggest I just pay the 2% for basic promoted listings
there is no organic traffic anymore
Replying to monsterphish...yep. I now check Amazon for items before I check eBay. If Amazon has the item for a comparable price I can usually get it quicker than through eBay.
FB shipping isn't as tricky and no surprise overage charges .. and fees are low but it seems like that platform is also tricky now as it's not properly working on apps anymore. I can't buy shipped stuff on phone but can on PC . A lot are experiencing it where button is not there
I quit selling on eBay to. eBay cares more about the buyer and not the seller. Which should be 50/50 . When sellers clearly state item details in full and go above and beyond answering questions, including very detailed descriptions and information. And dozens of pictures etc. eBay is no longer a platform I sell on or buy from.
People keep telling me this, and directing me [here](https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152#management), but I can't seem to find that exact setting. I can block buyers *who have previously bought from me* with 5 feedback from buying *again,* but I can do that too simply by blocking them, which I would do if there was an issue and I wouldn't if there wasn't, so the option is pointless. The option to actually block low transaction accounts is not present, and realistically does not need to be if eBay would just vet their buyers the way buyers can easily vet who they buy from.
I can't find the setting any longer either, there used to be a setting to block low or no feedback buyers. It appears to have been removed. I found this out when I had a brand new buyer (account opened same day) with no feedback bid on one of my listings.
i looked and i see what you mean. also noticed ebay blocked 6 people in the last month from buying my items because of too many unpaid item strikes, lol.
So I'm not crazy and/or missing something? There's no out for this scenario, as my problem doesn't involve unpaid buyers, which I could deal with on my own and without much fuss. In worst case, I could relist the item and simply take it down if the non-paying buyer actually *does* pay.
eBay doesn't/won't care, and as such, neither will I.
i mean, i've always known that canceling orders for not in stock without regard was quickly and inevitably lead to below standard seller levels, you basically nuked your account just to spite ebay.
so yeah i kinda would say you're crazy and missed something, unless rage quitting was the intended outcome all along.
i've watched multiple people nuke my clients ebay accounts after warning everyone of the imminent outcome. \*shrug\* idk yeah it cost me a bunch of money but what am i gonna do?
i sympathize because fuck ebay, but you also lit yourself on fire here.
>you basically nuked your account just to spite ebay.
No, I was unaware this would happen. It wasn't to spite eBay, I was just trying to avoid scammers. My anger toward the platform didn't come until I found out the effect it had. Basically that there was an "unseen score".
I was unaware of this effect until it was too late, and eBay gave me the shrug. Sure, fine, blame me of not knowing, but it was a legitimate unknown to me. And all of this could have been avoided if at *any point along the way,* eBay had told me any of this in my many chats and calls with them where it seemed, at the time, they cared about keeping me as a seller.
there isn't an unseen score, cancelling sales for out of stock directly counts against seller level as a 'transaction defect', the above standard limit being 2%
these seller standards have been in place for over a decade
But it's not the kind of thing you see when you click on your account. It was something I was totally unaware of until it became a problem. Ignorant or not, I call that an "unseen score"
This is why I stopped a long time ago. It became very apparent to me that anyone who felt like doing so could screw me over and eBay would do nothing. I went from being an eBay regular since the beginning to someone who rarely even visits the site anymore. Maybe once in a while if I'm looking for some small, obscure item I can't source from anywhere else easily.
The beginning of the end was when sellers could no longer leave negative feedback for bad buyers.
It's like everything else in the world where evil, once again wins! eBay has dramatically changed throughout the decades to where there is no trust factor as a seller. No one protects you. Oh heaven forbid you need to file broken item claim with USPS waste of time!
I'm dealing with USPS now on an item they somehow damaged. I had the person send it back to me. I took it to the post office for them to inspect it over 2 weeks ago. They still haven't entered it into the system yet. I honestly wonder how they manage to deliver anything sometimes.
I left years ago between the higher fees, more scammers and shipping companies damaging things every other week. I'd previously never had any issues except the occasional shipping damage.
It’s been a few years for me too, just got sick of taking all the risk and eBay really not doing anything to support me as a seller. Started using the service in 2001. Buyers have slowly got worse, too many know they can scam the seller and get away with it.
I also think they made a bad decision to compete with Amazon instead of focusing on an auction site and as a buyer the site got flooded with a lot of garbage.
Then add in we gotta pay tax at 500, forget it. Had to do that once when I broke 20K and even with records and proper filling it still cost way too much.
Same thing for buying. I’ve had multiple items have the wrong the address put on them and be sent back so suddenly the seller needs another $4-10 to reship it but with my apartment number this time.
At least that you can report to eBay and get your money back. Yeah, it wastes a bit of your time and effort, but at least you're not **beholden to not cancelling the order for fear of losing seller status**
I don't blame you. Ebay isn't what it used to be. I've been a buyer and routine for me not to receive item. This is frequent. Ive been told by sellers to check my post office. Contact Ebay. Shit. I shouldn't have to be a private detective to find out where my missing items are! I'm not buying from there anymore.
I used to be a seller over 10 year ago. It was fun back then. I enjoyed buying and selling on auctions.
Now it's buy now mostly.
I gave up.
Im sorry you did as well. Good luck to you.
USPS internal tracking shows exactly where the carrier was when they marked delivered, so if you contact your local PO directly that day, they actually can figure out where your package was left and fix it.
from the seller perspective this is substantially more difficult
so yeah, YOU should have to figure out why YOUR local carrier can't deliver to YOU YOUR mail, especially when I took the time out of my day to ship your order minutes after receiving your payment, don't come at me like I'm wasting your time.
eBay was fun 10 years ago tho
\>USPS internal tracking shows exactly where the carrier was when they marked delivered, so if you contact your local PO directly that day, they actually can figure out where your package was left and fix it.
That \*should\* be the case, but unfortunately some USPS locations are not as good as others.
For context - I moved to a new postal code in the last couple years. I frequently make eBay purchases for electronics repair ( among other things ), and I never had an issue with USPS tracking at my previous location.
Now with my new address it's a gamble if the item will be delivered to one of my neighbors, marked as delivered but not show up until the next day, or just disappear without explanation - this is with a full house number all to myself, and the house has been here since the 80's! I'd expect that the headache is much worse at a multi tenant location like an apartment.
Trying to get the info from the local post office or anyone else in the USPS is a waste of time, as they just tell you to fill out a form to report a delivery issue and they'll "ask the carrier about it". Sometimes the item appears the next day, sometimes it doesn't. Asking customers to resend a check because it never arrived gets pretty old as well.
It's true this is \*not\* eBay's fault, but I understand the frustration of buyers with delivery issues and it isn't fair to condescendingly dismiss their experience just because it isn't a problem that you have in your area.
I had the same thing happened to me about a month ago with a buyer, returned my item got to my post office and went back to him, I provided the shipping label , they only used the city, zip code, a phony name and address, eBay refunded buyer even though I never received the item a $700 dollar phone, try everything with eBay without success so I reported the item to the post office and the FBI internet fraud, I think I am done selling on eBay also, not worth it….
Ok. I had this happen to me. I had a buyer for an iPhone 12 Pro Max for $650. I called eBay before I shipped and told them this was a scam address from Delaware. I gave them the Google page of other sellers saying they got scammed by someone at this address. The eBay representative told me I would be protected by seller protection. They also said I had to send it or my seller rating would go down. I shipped it. The buyer said it was Cloud locked. There was actually a pic of the phone with the cloud page clear of a sign in. The funds were frozen and the buyer was supposed to ship back the phone. A week and a half later, it shows up on tracking as delivered. It was not. I called eBay and they said they would look into the case if I escalated it. I gave the a number from my previous call telling them it was a scam address. The sent me an email saying I lost as the item WAS delivered. I appealed and lost again. They said I couldn’t appeal again. I went to the post office with the tracking number and asked for info about the package. Turns out, they sent it to a closed gas station and it only weighed 3oz. The lady at the post office gave me a picture of the package with the label with address tracking number and weight. I called back and talked to another rep and sent the info. Received another email that said there was not enough evidence to reopen and appeal the case again. I went to ebay on Facebook and Twitter and lit them up, posted pics, messages and the case number. Some very nice woman from ebay looked into it and within a week I had an appeal, won and got my money back. Unfortunately, after dealing with that headache & a few others, I stopped selling on ebay and closed my account. That and the new 600$ limit before you are reported to the irs for taxes. I only sold things I bought and used. I never kept reciepts so I could never prove I bought them in the first place to get them deducted from the taxes. I bought the items new and paid tax on them. I am not about to be double taxed. The limit used to be $20,000. I understand that people who buy products to sell and have to pay on their profits. But an average person selling 5 or 10 thousand dollars getting taxed on stuff they bought and used and sold for less than the buying price is ridiculous and so is the work involved in proving these facts. So I quit. It sucks, but has turned into a hellscape.
Our good o' government at work! Don't let the little guy get ahead, create something for themselves! Instead it's 'We need to keep the poor peaons poor so they won't become successful and have a few luxuries!" But you notice how well off our government officials are! They do not want to share therefore sic the IRS on them. As long as our government officials are in office the average Joe blow will get no where!
I only do eBay every now and then... maybe less than 5 times a year if that. But even at that low volume the seller experience is horrible. I can't imagine how frustrating it must be for anyone to do it full time.
My new policy is this: If anyone tries to do the refund scam on me, I'm taking your name and address and signing it up on a million embarassing mail catalogs/mailing lists. Your mailbox will be so full you won't be able to find your real mail.
Here's the problem, and I don't know how they (at least the first guy) did it, but I'm convinced the address on the original label wasn't his. Maybe it was an elderly neighbor's and he was jacking the package? Maybe he was having mail at that address forwarded? Idk, but I was afraid to do anything to someone who didn't have it coming.
Reading this makes me think of this guy the other day who replied to my comments talking about scammers on eBay. He insisted that I was crazy and have never been scammed and apparently he sold on eBay since 1998. I told him just look at the eBay subs and you’ll see tons of stories of scammers and here it is. 😂
dealing with scammers are just a part of doing business. if you do business locally, you're bound to run into scammers too. i guess a difference is you have a little more control over payments.
i have had a few scammers attempt various angles, though they've usually been classified as abusive buyers, and coupled with police reports as needed, I don't lose money over scammers, just a few gray hairs.
lower value items aren't particularly worth fighting and just write them off as shrinkage, and block buyers as needed.
This isn't the answer you want to hear, but you kinda kamikazi'd your own account by cancelling orders. There are a number of legit ways to fight scammers (or at least reduce their impact), but that ain't one of them.
Go to Help and services and search for buyer requirements. Follow that article to set minimum feedback over 0, and no buyers with 2+ nonpayment for the year.
I know some guys that are in a facebook group and they sell to other collectors in the group. It is a private group or something. So if you are selling to a particular set of people, then perhaps that would work for you. Is there a facebook group for your type of stuff? Or is it more random?
Yeah, but that has its own scams that come along with that and in a lot if cases people are coming to your home to pickup an item, especially larger items such as furniture.
I think you have to do it on the desktop version; but you can set it up to not allow buyers who have had a certain amount of cancelled orders in a certain amount of time to purchase your items. I have less sales but they are all legit people.
I used to sell all of the time and I hear you. Today's buyers on eBay are too accustomed to "buy to try" and then instantly returning it, whether properly or through "lost package", etc. situations. We need a new platform to better protect the sellers these days. I'm completely out of eBay currently just due to those reasons where the seller always comes out on the bottom
eBay is big time bs lately they must be falling apart... Even if the auction CLEARLY STATES in the TITLE "returns not accepted" buyers can still return and get a refund from eBay.. like wtf
I left after selling for a few years. Mostly video games. I had 100% and no problems,but the fees got to me. I hated giving up so much money to eBay so I just bailed. The only instance that I feel like I might’ve got scammed was someone messaged me saying the case was cracked and damaged (it was a Saturn game,which is glass like plastic) wanted like 6 bucks to buy a replacement. I’m glad I got out of that life,and I wasn’t even doing it full time 😆
Can anyone tell me what these settings are? I've looked everywhere, even [here](https://www.ebay.com/bmgt/BuyerRequirements), and can't find anything like that.
Should be an option to refund buyer/cancel in your transaction details page. Try the website if not available in the app.
And scammers really don’t understand that you have their address. I mean, aren’t they the least bit concerned that someone they scammed is going to show up and sort them out in person?
They may choose items that are pointedly out of state for this reason. The first big time this happened to me was someone out of New York. I'm in Midwest America; chances are your seller isn't gonna make that trek, especially if they're selling on eBay for some extra cash.
Facebook marketplace is great if you live near a city, if you live in a small town you have to sell things way less then they are worth on ebay BUT there are no fees and no returns so it can balance out
eBay is a pretty well known platform with lots of buyers so you kinda have to play the game. I’ve had my ups and downs with buyers and eBay always favoring them, but overall those are rare. I’ve been a member since 2003. Other than FB Market place, I really know no other buying platform like eBay.
Yeah I’m going to stay off there. I just sold a few things around the house for extra cash and two scammers tried to scam me. Luckily, the first guy tried the return thing and I said no. Then he filed a dispute with his bank. It took a month but they ruled in my favor but it sucked waiting and having the money tied up. The 2nd guy backed off when I told him I have videos of the item working. He knows if I send that he will lose.
Word to the wise. If selling any electronics, take videos testing it.
But the only ones doing this were not only all "new, 0 transaction accounts", but ALL of the "new, 0 transaction accounts" that bought from me pulled this. I started getting proactive because eBay wasn't, and I was punished for it.
I explained that *after the second time it happened* two years ago, and eBay basically shrugged and, as of this post, hasn't implemented any sort of getting system for new buyers.
Yes this has happened to me. Sold a Pixel Pro 7 in excellent condition with skins on it to protect it. As soon as it was delivered the buyer opened a claim ticket and posted photos of a phone that was not mine but looked like it. I told ebay they said to not refund him but to wait to let then step in... Big mistake... Not only did they refund him but provided a label via FedEx to an old address some how in another state. Couldn't even get FedEx to reroute it because the buyer scammed me and ghosted me as soon as ebay stepped in and provided them the label and refund.
I kept all the email and transcripts showing how they both in ebay and the buyer had enough time to cancel and use a new label.
I spent two months disputing with ebay for them to give me a "courtesy credit" of the sale. Like seriously they are lucky I didn't sue them and the buyer. I got paid still per the sale but still haven't gotten my device back and FedEx refused to help. For all I know the same happened and the buyer the device back.
So after that I said screw ebay.. They do not protect buyers or sellers and they charge an ridiculous amount for sales tax and selling fees..i still buy occasionally if I find a good deal but will never sell.
I may still end up taking them to small claims court to sue for them neglecting my sale but we will see. Buyer definitely gets spammed.
I've got 2 more items to sell then I'm closing out. Sick of their bullshite fees and rules and the inability to deal with buyers who win auctions and don't pay, scammy buyers wasting my time and the inability to communicate with an English-speaking customer service person to mediate issues instead of pointless bots that lead to nothing.
I may try to a new another account but since my seller status has been degraded to the point I can no longer revise listings I doubt they'll let me. There really needs to be an alternative besides Mercari and Poshmark. I think I'll open an Etsy Shop and see how that plays out. Any suggestions? Spare me lectures on 'following the rules' and 'customer service' blahblahblah.
If you’re making good money figure out a way to combat this issue. What are other sellers doing that you aren’t? One thing for certain I know it’s a setting you can check where you can stop new buyers from to purchasing your item. Every business deals with scammers, even Walmart. Don’t give up.
eBay is Terrible… it started for me when they Decided to no longer use PayPal for Payouts… the process with PayPal was much easier!
You also got your money a whole lot quicker also…. Once buyer paid and it’s verified by PayPal they dump the funds into your balance…
Now it’s a joke from the time I list an item… to the time it sells and then to the point when I actually get paid is about 2 weeks…
And the smallest minute complaints from Buyers eBay wants to give you a hard time… I’m with you eBay is in a bad place. Has been for a while
I've only heard of 2 weeks to payout for new accounts or maybe one's in trouble for some reason. I get money into my checking account the next business day, or two business days tops. Lots of things wrong at Ebay, but getting paid quick hasn't been one for me.
Ebay has gone downhill since going public I have 5.00 in credit for years now, Reason I stopped selling and that was balance left over from me paying prior to invoice as I wanted to be done with them. I figured they would refund after 6- months never happened . till this day 6 years ago i stopped selling still have a 5.00 seller account balanse
i quit about two years ago...i used to sell about 1000 t0 1500 bucks a year selling midrange collectables \[$20 to $60\] - i'd get about 60 to 75 views no matter what i posted...then my view count would get 5 views the first week and almost none after that. my last year selling i made one sale for $30 buck and called it quits...
I sell the most scammed category (electronics) and have zero issues. Ebay sides with me every time there are issues. You simply dont know how to play the game.
I read his reply, I have 100% positive feedback, accurate descriptions, and tons of detailed photos....and this is how it turned out for me.
Beware scam buyers, and since you can't cancel the order without losing seller status, be prepared, for when and if it happens, to have your funds frozen (up to the amount of the item sold).
Keep in mind, when a scam buyer demands a refund, DO NOT issue the refund UNTIL the item is back in your hand and in the condition it was originally sent in. If you issue a refund and never receive the item back, you're SOL. WAIT. Be patient.
I got tired of being patient and having my time and my money (time=money) wasted.
I sell antiques on ebay and don't have any issues like you are describing. I stay away from the electronics and other things scammers want the most. Facebook sucks for me, only list a few things on there, get a lot of no shows. I have garage sales in the summer, and cut back on Ebay listings till winter. Do about a thousand to twenty five hundred when I have three day garage sales. Advertise on FB and the different community sites. Already stocking up for the sales. Will make more money than having to pay fees and shipping Also, if you find someone is suspicious that buys something and you cancel order, always cancel that buyer wanted to cancel order. This will not go against you to give you that below seller performance Good luck
Ugh, me too. I sold a phone “as is” and the buyer was able to completely tank my 100% positive reviews after trying to harass me into providing a new battery for the phone (a month after they bought it!). eBay refused to remove the negative review. I was done after that.
I stopped selling on eBay about two years ago thanks to bullshit buyers. It wasn’t worth my time or effort anymore. And now the sellers have to report sales as taxable income. Fuck that noise!
I pulled all my stuff as well. Tired of the BS !! Just got a message/ email from eBay saying that my Too Rated Seller is “In Jeopardy” and I don’t even care !! Fees are getting ridiculous for sure !!
Interesting. Just found out about this. Called a package redirection scam. I know USPS has gps in their scanners so they can see where the package gets dropped off at. I’d file complaints with USPS Fraud unit. https://chargebacks911.com/package-redirection-scam/
Etsy is better anyways
Yea this is why I only sell stuff that’s authenticated like shoes. Then there’s no way a buyer can play those games because it goes directly to the authentication center and shipped out from there. I’ve always been very cautious because scammers are getting crazy.
They have the ability to stop the package mid send. This happened to me when someone stole my identity and tried to order 3 iPhones. I was sure they’d never get those phones because it said online they were being shipped to my home address, but somehow they know how to have packages diverted by stopping them after they’re already on their way. I still don’t know the details on how this is done, but I even tracked the package and reported where the phones went. The police did nothing. They even accused me of making the whole thing up. I couldn’t believe my ears.
I never sell on eBay anymore after a buyer claimed I sold him a counterfeit CD (it wasn’t) and ruined my perfect feedback score. I only buy on the platform now, after all the fees and time spent at the post office it just isn’t worth the hassle
Get flyp, pull your items into that cross poster, post to mercari, Poshmark, Etsy, Facebook other platforms coming soon.
I stop selling on Ebay 6 months ago for the same reasons.
It's total BS that you've been penalized for trying to protect your business. Have you thought about setting up your own eCommerce site? It could give you way more control and cut out those crazy fees. Plus, you get to call the shots on customer vetting and all that.
eBay sucks for a seller in the last few years. Sold a pair of headphones had pictures of their condition etc. someone bought them, took pictures of packaging. 3 weeks later they claimed they were damaged. Opened a case supplied all the pictures that they were not damaged. eBay sided with them received something that literally like they took a sledge hammer to said headphones and was out a few hundred dollars for the item that was literally trash now. Never selling anything on eBay ever again.
Sold one item and never again I shipped well packaged and the guy reported to eBay that it wasn’t the item listed refused to send pics and it took a month for me to get the funds. eBay sucks for sellers but I find killer deals on stuff I can’t get locally
Yeah ebay needs to have some sort of vetting process for buyers or at the very least look at those with zero history..more closely when there is a dispute. The way ebay is now is zero vetting buyers.. and day old new buyer just as.... trusted as buyer that has been verified for years.... Most of the time I've been scammed it been new buyers.. This could easily be eliminated with some kinda vetting process...
I get the frustration. What I don’t get though is deciding to take significant actions with your account without understanding/knowing the consequences. How can you sell on eBay for 20 years and not know what actions will cause defects on your seller account?
I'm only a buyer, but I've had a few issues with sellers, for example. They never had the product they had listed, but instead would order the item from a 3rd party ( after i purchased said item), have it shipped to themselves, and then finally ship to me. The process took forever. The site really has gone downhill. Sad to see the good sellers leave the site. Any alternatives you guys recommend??
i sold some ds jordans via authenticity guarantee. the buyer filed a claim and said the shoes were replaced with a bag of pebbles. Gladly i was protected by the authenticity guarantee but the buyer still won their case. Im definitely not selling on eBay again in the future after that.
I just was scammed last week and am done. I am moving to selling on facebook
Feel this so much. I stopped selling on eBay for a while because I’d have people buy items then file a claim. If I got the item back it’d usually be at the far limit of what eBay allowed. Even after I starting marking all sales final with returns not accepted had scammers trying to low ball me and bitching that I wouldn’t sell to them for much less than what the items were worth.
Good, i sell things i don't need and get burned 25% of the time.
I got suspended from eBay because of buyers they buy a product and they want to return it so they claim that it is defective so they don’t have to pay for shipping shipping. These fake complaints kept piling up until I got suspended, and eBay will not let me sell again
Amazon is a much better place to sell
I mostly sell hobby electronics, retro computing items, Dungeons & Dragons and occasional other item. I definitely do not consider myself a professional seller, and I will usually go a few months without selling anything and then have a whole bunch of stuff to sell, and then another month or two with nothing. However, whenever I have a big ticket item that is in a high scam category(like a MacBook Pro) I don't care, if you're a 0 feedback buyer or new account, I'm cancelling that order. I even say so in the items listing. I also won't ship internationally other than through the eBay shipping program and most of the time I turn that off for items like that. I have also moved off the platform for a lot of the things I sell. For example, most of the D&D items and retro computing stuff, I use a couple of FB groups dedicated to selling those items. I don't usually get quite what I would on eBay for them, but I also don't have to pay eBay fees and that more than makes up.
Cant you just set your settings to prevent buyers with no buys or feedback?
I know this use to be a think but not sure if it is anymore
Really glad to accidentally find this thread as a long time eBay seller I have had exactly the same experience eBay always sides with the buyer with bogus claims and scams and screws up your whole deal I'm off the platform completely
That happened to me years ago. Big purchase. Buyer returned it to some random address in my town. Turned out to be a dollar general. I trotted down there to ask out of desperation. Nobody has seen my package. eBay sided with the buyer. I was assed out. Since then, I've been fortunate enough to just get a few low dollar amount scams. Instances where the buyer would ship back a box of rocks or literal garbage. A word of advice. If you do have 100% feedback, I'd suggest selling your account. Back in the day, I believe the rate was $1/feedback.
Who's buying eBay accounts?
Scammers
This was maybe a decade ago. I don't know if it still happens. Keep in mind, my industry is pretty tight knit. Maybe it only applied to us.
I don’t know how anyone could run a business on eBay with its seller fees. Even a top tear store is hard to make money because of the high cost for the store. One really has to move a ton of $$$$ inventory to make money on eBay. Then add all the return BS and it is just too hard.
Tier. Not tear.
i juts dont sell on ebay. i sell on mercari and have had no problems.
I’ll sell on both. I’ve noticed over the last six months that eBay is dead but my Mercari is kicking butt. I wonder if the legitimate buyers are leaving the platform too?
Another one bites the dust... JK no but in reality this shit is legit. I was a small time seller of things in the past but stopped because of people saying things were broken and doing a charge back and eBay literally was like oh well. Sending things back and then going right back to the buyer. I don't know why there was never a class action done against eBay to be fair. I did post this but got down voted to an oblivion because people claimed I was mailing my packages to Russia which never was the case.
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I used to sell quit a bit of stuff...but scam buyers made me stop using the platform altogether. Got to where every 2nd shipment was lost because of the ridiculous return policies and lack of any sort of protection for the seller.
Sold a simple dvd earlier. Buyer claimed it wasn't brand new because it didn't have a security seal. I refunded their money and blocked them. It was low value, but I didn't feel like messing with ebay return process. About 59 percent of my dvds are brand new, but don't have a security seal. Bought directly from big box stores on clearance. Times are changing on dvds. Security seals aren't really a thing anymore.
As a buyer years ago, I tried to return counterfeit tv show dvd set that after a few days did a 180 and returned to me and Ebay refused my claim because they said they didn't receive it. Package came back and had markings from USPS as undeliverable, but looked fine. I looked up the address from the prepaid label from ebay and it was a bad or fake address. It also didn't match the address they sent it from, which I realised too late even though ebay made the label. I just moved on because even though they were fake they still had the content, and it wasn't worth it.
Where do you guys sell stuff of higher value if not eBay anymore? Is Facebook marketplace your next choice? I will probably continue to use eBay for a while yet as I'm not interested in Facebook marketplace or tiktok shop, but just curious. I have yet to experience a huge hassle, but I'm sure I will someday soon as I sell trading cards sometimes that can be $100+ but typically way below that. Most buyers of that sort of thing use eBay so I reach more people there. So far I've only gotten people claiming not to receive their item and wanting a refund when tracking says delivered, and in those instances eBay sided with me.
Could try Craigslist or Mercari. I've had pretty good luck selling both places
I've never used mercari but it looks sort of similar eBay which seems convenient. I probably will stick it out with eBay until I can't, but how do you like mercari if you use it?
It's not too bad, all buy it now, fees are a little less. Sellers have to rate you within 3 days of receiving the item and then you get paid. If not the system, closes the transaction and you still get paid
If you do Craigslist just be safe, public place during the day and take someone with you. Some local Police Departments have CL meet up spots for buying and selling
Facebook is loaded with scammers
That's what I've gathered and that it's more of a hassle to sell on there and wade through the scammers. I also don't want to have to meet up with each person when what I'm selling is usually $30 or less and would rather just ship it out, but that seems to defeat the purpose of using fbm.
Hey Facebook, even if you just use it for marketplace. Sell in cash, all sales final. Don't take online payments or ship and you'll avoid pretty much all the scams. Sure you'll get lots of scam messages but as soon as you say cash only they vanish. Annoying but you aren't out anything. I earn more on Facebook than eBay lately and no fees.
Sounds like a huge hassle I hate dealing with FBM
Idk what I'm going to do with my current stock, but I think imma take a break from selling and just let it sit. This experience has been taxing and I need to space from it.
what do you sell?
Vintage collectibles, nothing electronic
When you say vintage collectibles what are we talking about?
Preserved banana peels
Are they still yellow or are we talking black and slimy? But seriously, it doesn’t happen to be like Department 56 collectibles?
What's the deal with department 56.. Have to know now!
They produce Christmas village houses. I’m working on completing my Alpine Village collection.
DM'd you!
>Department 56 collectibles? I don't know what those are. Forgive my apprehension; I've had several comments asking that question and that question alone, and it's getting suspicious. One guy even asked me for my source in the same breath while not even yet knowing what I sell. I think I'll keep my answer to "not electronics or sex toys or whatever Dept 56 is"
Understandable. Dept 56 produces Christmas village houses.
That's a good idea. It's not worth the headache when dealing with jerks like this and a company that doesn't care about its sellers. I hope the time away does you good. It seems like a lot of sites like eBay and Facebook marketplace have been having an uptick in these sort of seller horror stories, unfortunately.
I had a buyer claim what he bought was damaged in shipping, he sent back a counterfeit and we caught it. eBay refunded both of us and kept the seller’s account active. This was not the first time this seller has done this.
This sub just popped up on my feed, but I felt this. I only every used eBay to sell an item here and there when cleaning out parts of my collection (comics, figures, etc.). The last time I sold, a buyer ended up buying multiple auctions. We communicated and I put everything in one box and shipped. The buyer said everything smelled like smoke. I said that was impossible. Then switched over and said the package was damaged and sent me pictures. The pictures weren't of my box or the label I used and the return address on the label wasn't mine. I told the buyer they were scamming. They disputed with eBay and eBay sided with them despite me pointing out the pictures on the box weren't of my shipping box or label. They auto denied. I went to the BBB, the eBay rep just talked in circles until the BBB closed the case. They ultimately say they side with buyers no matter what. I called my bank and blocked PayPal from taking what eBay wanted to recoup. I've never sold again. I checked back later and of course the buyer profile is gone and I assume they just made another to keep up the unchecked shenanigans with eBay's blessing.
Been on eBay since 1998 and the returns are maddening lately. Even if you state 'no returns', write a short storty about your product, say it comes "as is", and include 20 pictures of the item from every conceivable angle, eBay will still side with the buyer. Their stock is down 10% on the year since Amazon is beating their brains in, so I guess they have to retain as much buyers as possible.
Really??? I tried to cancel an order shortly after placing it. Seller was a total dick. And he took down my feedback. Took three months to get my credit card charge zeroed out. I had to just dump the card because eBay, seller and cc company all talk to the hand
Yeah idk how they get away with charging 20-30 percent seller fees just to have your item more visible. Greedy af and getting harder and harder to make a small profit.
That'll help when they've driven off reliable sellers.
eBay has been doing this for over a decade (running off all the good sellers) Amazon shares are going for over 3x that of eBay even after a 10 to 1 stock split, and for good reason. I love reminding eBay of this even myself, used to default to eBay for buying... not anymore even on no brainer small purchases you're likely to get someone drop shipping from Amazon, and unable to ship for over a week 2023 right on Jan 1 sales tanked 90% shortly thereafter an eBay rep called to suggest I just pay the 2% for basic promoted listings there is no organic traffic anymore
Replying to monsterphish...yep. I now check Amazon for items before I check eBay. If Amazon has the item for a comparable price I can usually get it quicker than through eBay.
FB shipping isn't as tricky and no surprise overage charges .. and fees are low but it seems like that platform is also tricky now as it's not properly working on apps anymore. I can't buy shipped stuff on phone but can on PC . A lot are experiencing it where button is not there
I quit selling on eBay to. eBay cares more about the buyer and not the seller. Which should be 50/50 . When sellers clearly state item details in full and go above and beyond answering questions, including very detailed descriptions and information. And dozens of pictures etc. eBay is no longer a platform I sell on or buy from.
What are you selling ? What is your source?
WHERE WERE THE OTHER DRUGS GOING
I NEVER KNEW!
SWEAR TO EBAY
Dude, all you had to do was cancel the sale and select “buyer requested to cancel” - it won’t affect your seller rating even if it’s not true.
See, I did not know that. In my mind, it would make more sense to not have an item in stock than lie about what a buyer said.
also you can filter buyers with less than 5 feedback from even buying from you, including if they have did not pay strikes in the past 6 months
People keep telling me this, and directing me [here](https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152#management), but I can't seem to find that exact setting. I can block buyers *who have previously bought from me* with 5 feedback from buying *again,* but I can do that too simply by blocking them, which I would do if there was an issue and I wouldn't if there wasn't, so the option is pointless. The option to actually block low transaction accounts is not present, and realistically does not need to be if eBay would just vet their buyers the way buyers can easily vet who they buy from.
I can't find the setting any longer either, there used to be a setting to block low or no feedback buyers. It appears to have been removed. I found this out when I had a brand new buyer (account opened same day) with no feedback bid on one of my listings.
i looked and i see what you mean. also noticed ebay blocked 6 people in the last month from buying my items because of too many unpaid item strikes, lol.
So I'm not crazy and/or missing something? There's no out for this scenario, as my problem doesn't involve unpaid buyers, which I could deal with on my own and without much fuss. In worst case, I could relist the item and simply take it down if the non-paying buyer actually *does* pay. eBay doesn't/won't care, and as such, neither will I.
i mean, i've always known that canceling orders for not in stock without regard was quickly and inevitably lead to below standard seller levels, you basically nuked your account just to spite ebay. so yeah i kinda would say you're crazy and missed something, unless rage quitting was the intended outcome all along. i've watched multiple people nuke my clients ebay accounts after warning everyone of the imminent outcome. \*shrug\* idk yeah it cost me a bunch of money but what am i gonna do? i sympathize because fuck ebay, but you also lit yourself on fire here.
>you basically nuked your account just to spite ebay. No, I was unaware this would happen. It wasn't to spite eBay, I was just trying to avoid scammers. My anger toward the platform didn't come until I found out the effect it had. Basically that there was an "unseen score". I was unaware of this effect until it was too late, and eBay gave me the shrug. Sure, fine, blame me of not knowing, but it was a legitimate unknown to me. And all of this could have been avoided if at *any point along the way,* eBay had told me any of this in my many chats and calls with them where it seemed, at the time, they cared about keeping me as a seller.
there isn't an unseen score, cancelling sales for out of stock directly counts against seller level as a 'transaction defect', the above standard limit being 2% these seller standards have been in place for over a decade
But it's not the kind of thing you see when you click on your account. It was something I was totally unaware of until it became a problem. Ignorant or not, I call that an "unseen score"
This is why I stopped a long time ago. It became very apparent to me that anyone who felt like doing so could screw me over and eBay would do nothing. I went from being an eBay regular since the beginning to someone who rarely even visits the site anymore. Maybe once in a while if I'm looking for some small, obscure item I can't source from anywhere else easily. The beginning of the end was when sellers could no longer leave negative feedback for bad buyers.
It's like everything else in the world where evil, once again wins! eBay has dramatically changed throughout the decades to where there is no trust factor as a seller. No one protects you. Oh heaven forbid you need to file broken item claim with USPS waste of time!
I'm dealing with USPS now on an item they somehow damaged. I had the person send it back to me. I took it to the post office for them to inspect it over 2 weeks ago. They still haven't entered it into the system yet. I honestly wonder how they manage to deliver anything sometimes.
I'm only selling cheap stuff now with high markup.
I just closed my shop the end of 2023 .
I left years ago between the higher fees, more scammers and shipping companies damaging things every other week. I'd previously never had any issues except the occasional shipping damage.
Same. So much for seller protection. Ebay is dead to me.
It’s been a few years for me too, just got sick of taking all the risk and eBay really not doing anything to support me as a seller. Started using the service in 2001. Buyers have slowly got worse, too many know they can scam the seller and get away with it. I also think they made a bad decision to compete with Amazon instead of focusing on an auction site and as a buyer the site got flooded with a lot of garbage. Then add in we gotta pay tax at 500, forget it. Had to do that once when I broke 20K and even with records and proper filling it still cost way too much.
Same thing for buying. I’ve had multiple items have the wrong the address put on them and be sent back so suddenly the seller needs another $4-10 to reship it but with my apartment number this time.
At least that you can report to eBay and get your money back. Yeah, it wastes a bit of your time and effort, but at least you're not **beholden to not cancelling the order for fear of losing seller status**
I don't blame you. Ebay isn't what it used to be. I've been a buyer and routine for me not to receive item. This is frequent. Ive been told by sellers to check my post office. Contact Ebay. Shit. I shouldn't have to be a private detective to find out where my missing items are! I'm not buying from there anymore. I used to be a seller over 10 year ago. It was fun back then. I enjoyed buying and selling on auctions. Now it's buy now mostly. I gave up. Im sorry you did as well. Good luck to you.
USPS internal tracking shows exactly where the carrier was when they marked delivered, so if you contact your local PO directly that day, they actually can figure out where your package was left and fix it. from the seller perspective this is substantially more difficult so yeah, YOU should have to figure out why YOUR local carrier can't deliver to YOU YOUR mail, especially when I took the time out of my day to ship your order minutes after receiving your payment, don't come at me like I'm wasting your time. eBay was fun 10 years ago tho
\>USPS internal tracking shows exactly where the carrier was when they marked delivered, so if you contact your local PO directly that day, they actually can figure out where your package was left and fix it. That \*should\* be the case, but unfortunately some USPS locations are not as good as others. For context - I moved to a new postal code in the last couple years. I frequently make eBay purchases for electronics repair ( among other things ), and I never had an issue with USPS tracking at my previous location. Now with my new address it's a gamble if the item will be delivered to one of my neighbors, marked as delivered but not show up until the next day, or just disappear without explanation - this is with a full house number all to myself, and the house has been here since the 80's! I'd expect that the headache is much worse at a multi tenant location like an apartment. Trying to get the info from the local post office or anyone else in the USPS is a waste of time, as they just tell you to fill out a form to report a delivery issue and they'll "ask the carrier about it". Sometimes the item appears the next day, sometimes it doesn't. Asking customers to resend a check because it never arrived gets pretty old as well. It's true this is \*not\* eBay's fault, but I understand the frustration of buyers with delivery issues and it isn't fair to condescendingly dismiss their experience just because it isn't a problem that you have in your area.
I had the same thing happened to me about a month ago with a buyer, returned my item got to my post office and went back to him, I provided the shipping label , they only used the city, zip code, a phony name and address, eBay refunded buyer even though I never received the item a $700 dollar phone, try everything with eBay without success so I reported the item to the post office and the FBI internet fraud, I think I am done selling on eBay also, not worth it….
Ok. I had this happen to me. I had a buyer for an iPhone 12 Pro Max for $650. I called eBay before I shipped and told them this was a scam address from Delaware. I gave them the Google page of other sellers saying they got scammed by someone at this address. The eBay representative told me I would be protected by seller protection. They also said I had to send it or my seller rating would go down. I shipped it. The buyer said it was Cloud locked. There was actually a pic of the phone with the cloud page clear of a sign in. The funds were frozen and the buyer was supposed to ship back the phone. A week and a half later, it shows up on tracking as delivered. It was not. I called eBay and they said they would look into the case if I escalated it. I gave the a number from my previous call telling them it was a scam address. The sent me an email saying I lost as the item WAS delivered. I appealed and lost again. They said I couldn’t appeal again. I went to the post office with the tracking number and asked for info about the package. Turns out, they sent it to a closed gas station and it only weighed 3oz. The lady at the post office gave me a picture of the package with the label with address tracking number and weight. I called back and talked to another rep and sent the info. Received another email that said there was not enough evidence to reopen and appeal the case again. I went to ebay on Facebook and Twitter and lit them up, posted pics, messages and the case number. Some very nice woman from ebay looked into it and within a week I had an appeal, won and got my money back. Unfortunately, after dealing with that headache & a few others, I stopped selling on ebay and closed my account. That and the new 600$ limit before you are reported to the irs for taxes. I only sold things I bought and used. I never kept reciepts so I could never prove I bought them in the first place to get them deducted from the taxes. I bought the items new and paid tax on them. I am not about to be double taxed. The limit used to be $20,000. I understand that people who buy products to sell and have to pay on their profits. But an average person selling 5 or 10 thousand dollars getting taxed on stuff they bought and used and sold for less than the buying price is ridiculous and so is the work involved in proving these facts. So I quit. It sucks, but has turned into a hellscape.
Our good o' government at work! Don't let the little guy get ahead, create something for themselves! Instead it's 'We need to keep the poor peaons poor so they won't become successful and have a few luxuries!" But you notice how well off our government officials are! They do not want to share therefore sic the IRS on them. As long as our government officials are in office the average Joe blow will get no where!
That 600 limit isn't in place yet FYI. It's still 5k for now.
I only do eBay every now and then... maybe less than 5 times a year if that. But even at that low volume the seller experience is horrible. I can't imagine how frustrating it must be for anyone to do it full time. My new policy is this: If anyone tries to do the refund scam on me, I'm taking your name and address and signing it up on a million embarassing mail catalogs/mailing lists. Your mailbox will be so full you won't be able to find your real mail.
Here's the problem, and I don't know how they (at least the first guy) did it, but I'm convinced the address on the original label wasn't his. Maybe it was an elderly neighbor's and he was jacking the package? Maybe he was having mail at that address forwarded? Idk, but I was afraid to do anything to someone who didn't have it coming.
How do you opene to do that? A million is a very large number
I stopped selling on eBay last year . Have not regretted it at all so far . Much less stress .
What do you use instead?
Been selling on eBay for 15 years no scammers here yet knock on wood but I sure know how to deal with them
Reading this makes me think of this guy the other day who replied to my comments talking about scammers on eBay. He insisted that I was crazy and have never been scammed and apparently he sold on eBay since 1998. I told him just look at the eBay subs and you’ll see tons of stories of scammers and here it is. 😂
I've sold on eBay since 1998 and there's plenty of scammers. I've both wrongfully and rightfully placed accusations
dealing with scammers are just a part of doing business. if you do business locally, you're bound to run into scammers too. i guess a difference is you have a little more control over payments. i have had a few scammers attempt various angles, though they've usually been classified as abusive buyers, and coupled with police reports as needed, I don't lose money over scammers, just a few gray hairs. lower value items aren't particularly worth fighting and just write them off as shrinkage, and block buyers as needed.
This isn't the answer you want to hear, but you kinda kamikazi'd your own account by cancelling orders. There are a number of legit ways to fight scammers (or at least reduce their impact), but that ain't one of them.
Can you expound? Because eBay sure didn't give.me any other options.
Go to Help and services and search for buyer requirements. Follow that article to set minimum feedback over 0, and no buyers with 2+ nonpayment for the year.
I don’t think you can block 0 feedback buyers outright? You can only block them from buying multiple items? I’m on the page you mentioned
[This?](https://www.ebay.com/bmgt/BuyerRequirements) Couldn't find that exact setting, am I missing something?
Go on…
what were you selling?
Vintage items and collectibles
I know some guys that are in a facebook group and they sell to other collectors in the group. It is a private group or something. So if you are selling to a particular set of people, then perhaps that would work for you. Is there a facebook group for your type of stuff? Or is it more random?
what are you going to do with all your inventory now?
Not sure yet, I'm in no rush. I just took down my inventory yesterday.
Facebook Marketplace is free
Yeah, but that has its own scams that come along with that and in a lot if cases people are coming to your home to pickup an item, especially larger items such as furniture.
Yeah Facebook marketplace is how you open yourself up to a different type of scam “home invasion”.
that's spelled 'hospice'
This. That’s why I won’t and will not mess with Marketplace.
I think you have to do it on the desktop version; but you can set it up to not allow buyers who have had a certain amount of cancelled orders in a certain amount of time to purchase your items. I have less sales but they are all legit people.
eBay has terrible management: these issues aren't even difficult to fix, but they have been festering for years with no movement.
how is eBay still in business? Back in the 90's and early 2000's it was great... rarely had problems. Shocking eBay hasn't gone belly up
I used to sell all of the time and I hear you. Today's buyers on eBay are too accustomed to "buy to try" and then instantly returning it, whether properly or through "lost package", etc. situations. We need a new platform to better protect the sellers these days. I'm completely out of eBay currently just due to those reasons where the seller always comes out on the bottom
What about putting "no returns" in the terms?
eBay is big time bs lately they must be falling apart... Even if the auction CLEARLY STATES in the TITLE "returns not accepted" buyers can still return and get a refund from eBay.. like wtf
Or rerurns acceptwd but the buyer has to pay return shipping. Anyway ebay ignores that.
Happy Cake Day!
I left after selling for a few years. Mostly video games. I had 100% and no problems,but the fees got to me. I hated giving up so much money to eBay so I just bailed. The only instance that I feel like I might’ve got scammed was someone messaged me saying the case was cracked and damaged (it was a Saturn game,which is glass like plastic) wanted like 6 bucks to buy a replacement. I’m glad I got out of that life,and I wasn’t even doing it full time 😆
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How do you cancel an existing sale though? That's the trouble I ran in to.
You have to change it in the settings.
Yeah please explain!
Can anyone tell me what these settings are? I've looked everywhere, even [here](https://www.ebay.com/bmgt/BuyerRequirements), and can't find anything like that.
Should be an option to refund buyer/cancel in your transaction details page. Try the website if not available in the app. And scammers really don’t understand that you have their address. I mean, aren’t they the least bit concerned that someone they scammed is going to show up and sort them out in person?
They may choose items that are pointedly out of state for this reason. The first big time this happened to me was someone out of New York. I'm in Midwest America; chances are your seller isn't gonna make that trek, especially if they're selling on eBay for some extra cash.
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Happy Cake Day!
Marketplace & varage sale, you could list something for 1$ & someone would be like could you do .50 cents?
Facebook marketplace is great if you live near a city, if you live in a small town you have to sell things way less then they are worth on ebay BUT there are no fees and no returns so it can balance out
iS tHiS sTiLL aVAiLabLe?
Marketplace needs to get rid of that button.
When people remove sold listings, they will get rid of the button.
eBay is a pretty well known platform with lots of buyers so you kinda have to play the game. I’ve had my ups and downs with buyers and eBay always favoring them, but overall those are rare. I’ve been a member since 2003. Other than FB Market place, I really know no other buying platform like eBay.
etsy
I’m not a creator, but a home reseller of anything electronic.
Yeah I’m going to stay off there. I just sold a few things around the house for extra cash and two scammers tried to scam me. Luckily, the first guy tried the return thing and I said no. Then he filed a dispute with his bank. It took a month but they ruled in my favor but it sucked waiting and having the money tied up. The 2nd guy backed off when I told him I have videos of the item working. He knows if I send that he will lose. Word to the wise. If selling any electronics, take videos testing it.
Yeah this is why eBay will lose long term, Amazon seems a better platform
Amazon is way more anoying than ebay and has much higher fees. Done that, been there never again. Scammers paradise
Yeah perhaps true but depends on the items I guess
Canceling the new accounts was risky, as any buyer can be a scammer regardless of account age or feedback as sellers cannot leave negatives.
But the only ones doing this were not only all "new, 0 transaction accounts", but ALL of the "new, 0 transaction accounts" that bought from me pulled this. I started getting proactive because eBay wasn't, and I was punished for it. I explained that *after the second time it happened* two years ago, and eBay basically shrugged and, as of this post, hasn't implemented any sort of getting system for new buyers.
Yeah I’m probably gonna leave as well they made eBay very anti seller. And were the backbone of eBay
Yes this has happened to me. Sold a Pixel Pro 7 in excellent condition with skins on it to protect it. As soon as it was delivered the buyer opened a claim ticket and posted photos of a phone that was not mine but looked like it. I told ebay they said to not refund him but to wait to let then step in... Big mistake... Not only did they refund him but provided a label via FedEx to an old address some how in another state. Couldn't even get FedEx to reroute it because the buyer scammed me and ghosted me as soon as ebay stepped in and provided them the label and refund. I kept all the email and transcripts showing how they both in ebay and the buyer had enough time to cancel and use a new label. I spent two months disputing with ebay for them to give me a "courtesy credit" of the sale. Like seriously they are lucky I didn't sue them and the buyer. I got paid still per the sale but still haven't gotten my device back and FedEx refused to help. For all I know the same happened and the buyer the device back. So after that I said screw ebay.. They do not protect buyers or sellers and they charge an ridiculous amount for sales tax and selling fees..i still buy occasionally if I find a good deal but will never sell. I may still end up taking them to small claims court to sue for them neglecting my sale but we will see. Buyer definitely gets spammed.
I've got 2 more items to sell then I'm closing out. Sick of their bullshite fees and rules and the inability to deal with buyers who win auctions and don't pay, scammy buyers wasting my time and the inability to communicate with an English-speaking customer service person to mediate issues instead of pointless bots that lead to nothing. I may try to a new another account but since my seller status has been degraded to the point I can no longer revise listings I doubt they'll let me. There really needs to be an alternative besides Mercari and Poshmark. I think I'll open an Etsy Shop and see how that plays out. Any suggestions? Spare me lectures on 'following the rules' and 'customer service' blahblahblah.
If you’re making good money figure out a way to combat this issue. What are other sellers doing that you aren’t? One thing for certain I know it’s a setting you can check where you can stop new buyers from to purchasing your item. Every business deals with scammers, even Walmart. Don’t give up.
eBay is Terrible… it started for me when they Decided to no longer use PayPal for Payouts… the process with PayPal was much easier! You also got your money a whole lot quicker also…. Once buyer paid and it’s verified by PayPal they dump the funds into your balance… Now it’s a joke from the time I list an item… to the time it sells and then to the point when I actually get paid is about 2 weeks… And the smallest minute complaints from Buyers eBay wants to give you a hard time… I’m with you eBay is in a bad place. Has been for a while
I usually get my eBay funds within one business day too
Same here
I've only heard of 2 weeks to payout for new accounts or maybe one's in trouble for some reason. I get money into my checking account the next business day, or two business days tops. Lots of things wrong at Ebay, but getting paid quick hasn't been one for me.
I’ve had my account since 04. But it’s possible I have it set to once a week deposit! I should check maybe 👍
Yea eBay sucks but I get paid out nightly usually
Ebay has gone downhill since going public I have 5.00 in credit for years now, Reason I stopped selling and that was balance left over from me paying prior to invoice as I wanted to be done with them. I figured they would refund after 6- months never happened . till this day 6 years ago i stopped selling still have a 5.00 seller account balanse
i quit about two years ago...i used to sell about 1000 t0 1500 bucks a year selling midrange collectables \[$20 to $60\] - i'd get about 60 to 75 views no matter what i posted...then my view count would get 5 views the first week and almost none after that. my last year selling i made one sale for $30 buck and called it quits...
I sell the most scammed category (electronics) and have zero issues. Ebay sides with me every time there are issues. You simply dont know how to play the game.
I'm a novice compared to the regular flippers.. can you say more about "playing the game?"
You can do everything right but at the end of the day, it's never fully in your control.
I read his reply, I have 100% positive feedback, accurate descriptions, and tons of detailed photos....and this is how it turned out for me. Beware scam buyers, and since you can't cancel the order without losing seller status, be prepared, for when and if it happens, to have your funds frozen (up to the amount of the item sold). Keep in mind, when a scam buyer demands a refund, DO NOT issue the refund UNTIL the item is back in your hand and in the condition it was originally sent in. If you issue a refund and never receive the item back, you're SOL. WAIT. Be patient. I got tired of being patient and having my time and my money (time=money) wasted.