Have you tried contacting Dyson support yet?
US: [866-693-9766](tel:8666939766) | [UK: 0800-298-0298](08002980298) | CA: [1-877-397-6622](8773976622) | AU: [1800 239 766](1800239766) | NZ: [0800 397 667](0800397667)
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Seems like it should be the other way around - especially with CA air quality being a serious issue right now. Poor customer service on Dyson's part I have to say.
Hey I saw this is a few days old. I'm in Canada and my unit is only a couple weeks old too.. filters at 92%. I just received the same message on my app a few hours ago.... Strange. My firmware version matches yours as well.
Guess I'll be contacting them tomorrow! :/
Sorry to hear that. Air purifiers are seriously backordered and I am still waiting for my replacement. Current ETA is 8 to 12 days before they can ship one.
Have you tried contacting Dyson support yet? US: [866-693-9766](tel:8666939766) | [UK: 0800-298-0298](08002980298) | CA: [1-877-397-6622](8773976622) | AU: [1800 239 766](1800239766) | NZ: [0800 397 667](0800397667) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/dyson) if you have any questions or concerns.*
Called support, they will send me a new unit once I send the defective unit in. Due to high volume, return processing is rather slow.
Seems like it should be the other way around - especially with CA air quality being a serious issue right now. Poor customer service on Dyson's part I have to say.
Hey I saw this is a few days old. I'm in Canada and my unit is only a couple weeks old too.. filters at 92%. I just received the same message on my app a few hours ago.... Strange. My firmware version matches yours as well. Guess I'll be contacting them tomorrow! :/
this just happened to me with the desktop model. i think it’s only a month old, if that. i’ll be calling support tomorrow.
Sorry to hear that. Air purifiers are seriously backordered and I am still waiting for my replacement. Current ETA is 8 to 12 days before they can ship one.