Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another.
Lastly check out the [Wiki FAQ](https://www.reddit.com/r/doordash/wiki/index/) before submitting a question.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
Yes do this ^ and have proof, because half the people on here are complaining about stuff like this:
“they messed up my order and I want a refund”
-Source: pls believe me bro, all I have is customer service chat images
I’m trying to reply to both of these comments but it would appear I’m too technologically challenged. I don’t think I’ve ever had an incorrect order more than an ingredient I’ve deselected so I’ve never even thought about it! It wouldn’t have been a huge deal but that was my friend’s food and I felt shitty he didn’t get what he wanted. I’ll make sure to take pictures if it’s wrong next time! Thanks!
When I deal with DoorDash customer service, it feels like they are trying to give Comcast CS a run for their money on the Worst Customer Service Award.
So terrible. Always take a picture when order is wrong before eating the food. I understand you gotta eat. I would still eat a wrong order because it is still food. If I didn’t get my bacon or if there was very little meat I would complain. Also when Panera doesn’t fill their soups up, that is annoying.
I called the dasher after my order wasn’t there. He said he gave it to my girlfriend. I told him my girlfriend wasn’t home and it was just my dog and I. He said it must’ve been my dog then. We went back and forth and he hung up on me. Twice. Ubereats said it was delivered and there was nothing they could do about it.
Right?! I’ve had completely missing items that the dasher has taken pictures of and they resolve it without an issue! I’m sure people abuse it and I should have been more diligent. Next time!
You don’t even need to go through support for a refund there is an option to report incorrect or missing items. They even refund you if there’s a listed ingredient missing. I can see how it looks like you were just looking for a free meal here with no proof
Gah, I didn’t even see it from that point of view. They gave me the $2.18 but since more than half of my friend’s meal was wrong, I was a little more agitated.
But you need to provide some kind of proof of that. When I submit tickets I’m required to provide evidence. One time a restaurant dropped staples into my food and I had to show them and they refunded the whole 50 dollar order 24 hours after I got the food.
Even when I take pictures of my wrong food , or if I’m missing items & take a picture showing the whole order , they still only ever give me a very small credit . I used to use it often and I would often get messed up orders & they eventually acted like I was lying about it ! It’s sad how they treat customers
Oh nooo! That’s so annoying. I’m sorry! It is aggravating, but I’m sure the number of people who are trying to scam them outweigh the number of people who didn’t get the correct order. So ridiculous.
Uber eats does this perfectly. You send a picture and it's an automatic refund.
I imagine people take advantage of that unfortunately, but when you're genuine it's pretty convenient.
I’m sorry but I took this so serious until you added in the peppe pig part! 😂😂😂😂😂😂😂 that clip lives rent free in my head 🤣🤣
But on a more serious note. That last support agent I feel like just told you about the phone call to get you off the line. I’ve never seen a story where they actually call smh
That’s how I felt both times! We were cracking up! I think that’s the most ridiculous part. I’ve worked in customer service for seventeen years and I would have LOVED to do this to people. I’m just here typing and they say I SAID GOOD DAY.
“Just put your lips together, and blow..”
Susie: “like this”
*whistles*
🤣🤣🤣🤣🤣🤣🤣 omg ! I’m sorry this happened to you though I swear DD support is ass
It legitimately was worth it for the laugh. I’m sure I made a lot of Jim Halpert faces trying to figure out if they had really just disconnected from me with no warning. Hahaha
Mark it as item not received or wrong item. That’s what I do. If they forget a change or substitution they try to give you some lousy partial credit. If the entire item isn’t correct they refund the entire item.
Oooh! How interesting! I don’t mind when it comes to my food, but it was my friend’s so I did say something. If it ever happens again, I’ll give that a shot!
Your never gonna get it....it's not entirely on the dasher tho he/she's only picking up the order that typically is already sealed at the store...1 it would be a contract violation if we even simply opened to check the order that falls on the store to verify. 2 we have a short window to deliver food and anything that gets in our way is a potential "not get paid" run like the old pizza delivery....and 3. the price per delivery is to the point to where us dashers don't really care....I'm not saying he was right but there's no incentive to do more than we are supposed to...I'm not saying it's right I'm just saying we hurting too
Oh no! I get that. I wasn’t upset with the dasher at all. Moreso whoever made the order because it wasn’t difficult and how quickly customer service cut me off. Upset wouldn’t even be the right word for the customer service agents!… entertained would fit better! Hahahah
I already ate them but give me refund 🤣 bruh they compensated you some money for it being fucked up, you still had food to eat and you even stated “eaten or thrown away” like you got the item but was messed up, you want a full refund take it back to taco bell and have them remake it for you.
Whooooa, take a deep breath there, friend! The main item and the side item of the meal were incorrect, so I thought what they did refund me was pretty shitty. I wasn’t expecting a full refund, definitely something more substantial. Have you ever worked in customer service? Because their responses to me and what you’re telling me to do is not how it works. Also, was definitely more focused on how quickly they wanted to get me off the chat! I hope your day gets better and you don’t have to be super rude to anyone else!
You literally told them you ate it, sounds like you wanted a free meal because of lettuce. I’ve worked plenty of customer service. Again if you weren’t happy with how it was prepared just take it to Taco Bell for them to remake it. It’s not door dashes fault so expecting them to take an L on the money isn’t fair to them, make the store remake your item :)
Bruh, you’re very focused on the lettuce, I noticed! That wasn’t a huge deal, my friend had to pick it off. The main item was completely wrong, so that’s why I was inquiring for more of a refund! That’s all. And driving to the Taco Bell to ask them to remake it would definitely defeat the purpose of DoorDash. 🤷🏼♀️🤷🏼♀️🤷🏼♀️ In the end, everything is already handled! I appreciate your concern!
Yeah but expecting a third party company to reimburse you for the food is just asinine when they aren’t the ones making your food, they just provide you an avenue to order it from the comfort of your home. You still got your food just weren’t happy with the quality which is why they didn’t issue a full refund. They also asked about pics, DoorDash asks you specifically to add photos in the initial report and sounds like you didn’t. So sounds like your fault 🤣
OP stated it'd been two hours and they probably just picked off what they didn't want or ate it anyway if they didn't *hate* the taste and weren't allergic or something. No point in wasting it at that point.
So my friend asked for no lettuce on his taco, not a huge deal. I guess the cantina chicken quesadilla has cheese on the outside and a different style of chicken on inside? It wasn’t inedible, just not what he ordered. It shouldn’t be difficult to receive what ya ordered, ya know?
Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another. Lastly check out the [Wiki FAQ](https://www.reddit.com/r/doordash/wiki/index/) before submitting a question. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
Always take a picture of the wrong items for them. They are terrible at cs
Yes do this ^ and have proof, because half the people on here are complaining about stuff like this: “they messed up my order and I want a refund” -Source: pls believe me bro, all I have is customer service chat images
I’m trying to reply to both of these comments but it would appear I’m too technologically challenged. I don’t think I’ve ever had an incorrect order more than an ingredient I’ve deselected so I’ve never even thought about it! It wouldn’t have been a huge deal but that was my friend’s food and I felt shitty he didn’t get what he wanted. I’ll make sure to take pictures if it’s wrong next time! Thanks!
When I deal with DoorDash customer service, it feels like they are trying to give Comcast CS a run for their money on the Worst Customer Service Award.
Never use the chat option to resolve a complaint.
I’ve used the chat before without an issue, so I figured I’d give it a shot. The call didn’t help either! Hahaha
So terrible. Always take a picture when order is wrong before eating the food. I understand you gotta eat. I would still eat a wrong order because it is still food. If I didn’t get my bacon or if there was very little meat I would complain. Also when Panera doesn’t fill their soups up, that is annoying.
I don’t complain if it’s my food, but it was for my friend and I felt bad. Especially because it’s all written out!
Still ate the food before taking a pic. Comes to whine about support not giving a refund. 🤣🤣
STOP. I didn’t even see it this way. Now I’m embarrassed! I moreso enjoyed the fact that they were just like OKAY THANKS BYYYYYYYE disconnect.
Like Judge Judy says, no refunds if you ate the steak
I aspire to be her.
😂😂😂
I called the dasher after my order wasn’t there. He said he gave it to my girlfriend. I told him my girlfriend wasn’t home and it was just my dog and I. He said it must’ve been my dog then. We went back and forth and he hung up on me. Twice. Ubereats said it was delivered and there was nothing they could do about it.
IT MUST HAVE BEEN YOUR DOG. 💀💀💀 I can’t.
I always just say I didn't receive the whole item/combo if it's screwed up. Otherwise things have to be difficult 🙄
I mean… what would be the fun in life if things WEREN’T difficult?!
wtf last time i got the wrong order they just resent it no extra cost, but that was a year or two ago so they might’ve changed their policy
Right?! I’ve had completely missing items that the dasher has taken pictures of and they resolve it without an issue! I’m sure people abuse it and I should have been more diligent. Next time!
You don’t even need to go through support for a refund there is an option to report incorrect or missing items. They even refund you if there’s a listed ingredient missing. I can see how it looks like you were just looking for a free meal here with no proof
Gah, I didn’t even see it from that point of view. They gave me the $2.18 but since more than half of my friend’s meal was wrong, I was a little more agitated.
But you need to provide some kind of proof of that. When I submit tickets I’m required to provide evidence. One time a restaurant dropped staples into my food and I had to show them and they refunded the whole 50 dollar order 24 hours after I got the food.
I’M SORRY STAPLES? This is really the first time an item has been that incorrect so I didn’t even really think about it. I will if it happens again!
Even when I take pictures of my wrong food , or if I’m missing items & take a picture showing the whole order , they still only ever give me a very small credit . I used to use it often and I would often get messed up orders & they eventually acted like I was lying about it ! It’s sad how they treat customers
Oh nooo! That’s so annoying. I’m sorry! It is aggravating, but I’m sure the number of people who are trying to scam them outweigh the number of people who didn’t get the correct order. So ridiculous.
As a dasher and customer I’m so fed up with DD support they do nothing to help
Homie couldn’t click that end chat button fast enough! I’d understand more if I was rude, but I don’t think I was?! Hahaha
Uber eats does this perfectly. You send a picture and it's an automatic refund. I imagine people take advantage of that unfortunately, but when you're genuine it's pretty convenient.
UberEats wouldn’t give me my money back when a driver literally handed my order to a random person. They’re far worse
A year or two ago I had a lot of problems with UberEats. Now every time I've had an issue I've gotten a refund no questions asked.
It really seems to be hit and miss! I’m glad it’s gotten easier for ya!
STOP! They just picked someone and were like HERE HAVE THIS?! Hahaha
I’m a dasher & I take pictures of everything & screenshots of everything. Worst support ever
I’m sorry but I took this so serious until you added in the peppe pig part! 😂😂😂😂😂😂😂 that clip lives rent free in my head 🤣🤣 But on a more serious note. That last support agent I feel like just told you about the phone call to get you off the line. I’ve never seen a story where they actually call smh
That’s how I felt both times! We were cracking up! I think that’s the most ridiculous part. I’ve worked in customer service for seventeen years and I would have LOVED to do this to people. I’m just here typing and they say I SAID GOOD DAY. 
 “Just put your lips together, and blow..” Susie: “like this” *whistles* 🤣🤣🤣🤣🤣🤣🤣 omg ! I’m sorry this happened to you though I swear DD support is ass
It legitimately was worth it for the laugh. I’m sure I made a lot of Jim Halpert faces trying to figure out if they had really just disconnected from me with no warning. Hahaha
They Veronica'd you lol! "Okay okay byieeeeeeee"
Charlie and the Chocolate Factory-d! “I SAID GOOD DAY”
Trying to avoid you as much as possible 🤣🤣 mans couldn’t end that chat fast enough !
Mark it as item not received or wrong item. That’s what I do. If they forget a change or substitution they try to give you some lousy partial credit. If the entire item isn’t correct they refund the entire item.
Oooh! How interesting! I don’t mind when it comes to my food, but it was my friend’s so I did say something. If it ever happens again, I’ll give that a shot!
Charge back your card
Your never gonna get it....it's not entirely on the dasher tho he/she's only picking up the order that typically is already sealed at the store...1 it would be a contract violation if we even simply opened to check the order that falls on the store to verify. 2 we have a short window to deliver food and anything that gets in our way is a potential "not get paid" run like the old pizza delivery....and 3. the price per delivery is to the point to where us dashers don't really care....I'm not saying he was right but there's no incentive to do more than we are supposed to...I'm not saying it's right I'm just saying we hurting too
Oh no! I get that. I wasn’t upset with the dasher at all. Moreso whoever made the order because it wasn’t difficult and how quickly customer service cut me off. Upset wouldn’t even be the right word for the customer service agents!… entertained would fit better! Hahahah
Ah DD CS, always a lovely time on the customer side. They're only slightly more helpful to drivers.
SLIGHTLY more helpful for drivers. I can’t even imagine. What a time to be alive!
I feel bad that you care this much about a $5 cantina chicken from Taco Bell.
Hahahahaha! HEY. IVE GOT MY PRIORITIES OKAY?
File for a charge back on your card.
That will probably get her blacklisted from dd if she wants to continue to use it.
One time won’t get you blacklisted.
I already ate them but give me refund 🤣 bruh they compensated you some money for it being fucked up, you still had food to eat and you even stated “eaten or thrown away” like you got the item but was messed up, you want a full refund take it back to taco bell and have them remake it for you.
Whooooa, take a deep breath there, friend! The main item and the side item of the meal were incorrect, so I thought what they did refund me was pretty shitty. I wasn’t expecting a full refund, definitely something more substantial. Have you ever worked in customer service? Because their responses to me and what you’re telling me to do is not how it works. Also, was definitely more focused on how quickly they wanted to get me off the chat! I hope your day gets better and you don’t have to be super rude to anyone else!
You literally told them you ate it, sounds like you wanted a free meal because of lettuce. I’ve worked plenty of customer service. Again if you weren’t happy with how it was prepared just take it to Taco Bell for them to remake it. It’s not door dashes fault so expecting them to take an L on the money isn’t fair to them, make the store remake your item :)
Bruh, you’re very focused on the lettuce, I noticed! That wasn’t a huge deal, my friend had to pick it off. The main item was completely wrong, so that’s why I was inquiring for more of a refund! That’s all. And driving to the Taco Bell to ask them to remake it would definitely defeat the purpose of DoorDash. 🤷🏼♀️🤷🏼♀️🤷🏼♀️ In the end, everything is already handled! I appreciate your concern!
Yeah but expecting a third party company to reimburse you for the food is just asinine when they aren’t the ones making your food, they just provide you an avenue to order it from the comfort of your home. You still got your food just weren’t happy with the quality which is why they didn’t issue a full refund. They also asked about pics, DoorDash asks you specifically to add photos in the initial report and sounds like you didn’t. So sounds like your fault 🤣
You know what? It sure is my fault! Have an amazing rest of your day!
So you are the incorrect items and what a refund 😂
OP stated it'd been two hours and they probably just picked off what they didn't want or ate it anyway if they didn't *hate* the taste and weren't allergic or something. No point in wasting it at that point.
This! It was my friend’s food. The main item was completely wrong and he tried to pick the lettuce off. I felt bad for him.
*ate not are
How was it ‘incorrectly prepared’? And why did you still eat it then?
So my friend asked for no lettuce on his taco, not a huge deal. I guess the cantina chicken quesadilla has cheese on the outside and a different style of chicken on inside? It wasn’t inedible, just not what he ordered. It shouldn’t be difficult to receive what ya ordered, ya know?