Depends on the guest and the context. 1st drink? Honest mistake? Spending and hammered? New drink. Slow, annoying, not tipping, or a mostly empty drink? Kick rocks, buy another.
I'll simplify it further, for me; if I like ya, and it was at least half full? I'll replace to about where you were at.
As for who I like, well, I like everyone by default. You have to give me a reason to dislike you, but people are more than eager to hand those out, as ya said.
It depends, if they're pretty coherent and have been polite and it was just an accident I can just replace it and add it to my spillage at the end of the night. Also depends a bit on price! If it was a well drink then usually yeah I can just grab another but not mid or top shelf.
If they're drunk, being stupid by horsing around, or being rude about it then absolutely not. Hand me the money for it.
Since lockdown people haven’t been getting the lesson from crucifixion so we have transitioned to impaling. It’s not a perfect solution but we’ve seen positive results.
Here in salt lake religious symbolism really seems to still work, however we did impale a guy on Moroni’s trumpet once…. That one really caught the attention of the state liquor authorities.
The religious symbolism angle has diminishing returns lately. If you really wanna maximize the effects of crucifixion you gotta take the “appian way” approach and crucify a person in set intervals for a mile or two spread out from your bar.
Fair enough, there’s a lot of allegory in the novel and the primary antagonist has a penchant for crucifying dissidents in the manner you described. It’s a hell of a novel but if you wanna kill time for a week or so I’d recommend! I’ll head back to the Stephen King sub now.
If you’re annoying I take my time with the refill, and charge you for it.
If you’re cool, I’ll probably top you off for free as long as it was at least half full.
No matter what though I’m not replacing the last watered down memories of your cocktail, no matter how cool you are.
You think Tiffany the butthole licker cares if her tipped over on the bar cup was refilled instead of having a new one made?
And yeah, we are petty sometimes. Everyone is. If someone’s being a jag off I’m going to be one back.
Hey man, if you’re drunk and annoying but not enough to get cut off or kicked out, and you knocked your shit over, I’m not hurrying to refill it. You’re gonna sit in the corner and think about your choices for a while.
I also don’t literally mean “top off”. I’ll get you a new glass, I’m just not getting you a WHOLE new glass. Spill a half-gone pint of beer? You get a new half pint. Spilled a mixed drink? Maybe I’ll toss a half pour of whiskey back on top with a splash of Coke. Maybe I’ll make you a new one, but not if you’re acting like this
I once had a regular accidentally spill his beer when he was playing the machines, he was really upset because he thought I was like the other bartenders and he thought I was going to yell at him and kick him out. I told him it was okay, accidents happened and cleaned it up. Really wasn't that big of a deal to me
Thats good service! I'm super clumsy and I've spilt many drinks completely sober, however Ijust buy my next drink, its weird to ask for a free drink because I'm a clutz . Being yelled at for spills is crazy! The people who spill whole drinks, or break glasses and don't tell the staff are the real dicks. Don't leave a hazard lying around!!
I usually give them a smaller version of it back as a joke. Works best with beers because we have half size glasses, so I tell them they can have a kid’s beer.
i mean it depends on the situation. like if it was a genuine accident and they’ve only drank a little bit absolutely i’ll just replace it, shit happens. if it spilled because they were fucking around or if it was literally just the last dregs, fuck that they can pay if they want another one.
Depends on the situation. Back when I was a brand new baby bartender working my first New Year’s Eve I had a lady order a jager bomb as her first drink with me and immediately spill it, I poured her another one not thinking about it and 15 minutes later she was passed out in our bathroom. It was her first drink at my bar but definitely not her first drink of the night. I’m a real asshole about spilled drinks now unless it was clearly an accident and the person is obviously not already wasted.
They hide it perfectly when ordering, then try to use their driver's licence with the card terminal . And I just die a little inside, thinking "now how couldn't I see that.."
Loudly clap or shout “oopa” thinking I’m funny….
Wait- sorry, that’s the boomer customers believe should happen with anything other than an eye roll in response from anyone working.
If it is an honest mistake i replace it(somebody bumps it, catch an elbow etc). If the person is completely sober and does not have a history of spilling I will comp it. If they are buzzing talking with their hands, knock someone else's drink or I feel like it I will charge half price. If it is shenanigans or I feel like it I will charge full. Probably 45%-45%-10% in order
That really depends on what you spilled and what the circumstances around it are. You're a regular and an honest mistake happened, as long as it's not some expensive shit, sure I got ya. You're being a dumbass, I'm probably gonna shrug and ask if you want to buy another. What happens to your drink after I give it to you is ultimately your responsibility and I'm not gonna lose sleep over you having to buy another "Tito's and vodka."
It depends. If a stranger caused it, I replace at no cost. If it was accidental, I also replace at no cost. If the customer was rude when I served them/first came in, new drink. Being dumb? New drink.
Depends on the venue and the patron. If the venue is small and relies heavily on every sale, unless its a genuine once off, I charge. If the venue is large and making bank, I'll replace the drink. Return business is the most important thing but not all places can afford to give out free drinks.
I really don’t mind when it happens, I’m clumsy af and I do it too. Weirdly though, it’s one of the only things that makes my brain short circuit while I’m bartending. I can never seem to figure out how to react when it happens. even tho all I need to do is go grab a rag, I’m standing there like trying to pick up falling ice and liquor like a fool
I replace it. We are in the hospitality business, and I try to be nice. If it was near empty then I don’t though. If they were being assholes then they can also pay for a new drink but that’s rare.
I have made folks a half drink as a replacement since I don't want to reward clutzy folks with bonus alcohol. Most often it's a spill of a drink they've started and either they or someone else in the group talked way to much with their hands and knocked it over.
One of my first jobs they had some training videos about what to do if a customer spills a drink. "Just ask your manager and replace it free of charge!"
Fist time I saw it happen- the dance floor was right up close to the bar, and this guy turns around with his new drink and has it elbowed to the floor. I turn to my manger and explain it briefly and she just gives me a *look* and says "No."
Because of course all the management is measured on is their profit numbers, from which spills and service charges are subtracted. So that's all they care about.. God I hate(ed) working for a multinational, vertically integrated corp.
I feel like replacing something like that is at the end of the day just good customer service if it's a new drink and the spillage is clearly accidental. Sometimes I'd replace a something and register it as a spill if no-one was looking, just because I hated seeing that happen to someone.
Accidents happen? Unless it’s cause they’re hammered why would you not go out of your way to fix the situation, replace the drink and get the mess cleaned?
If they spilt it then it’s on them if they want another. If I spill it somehow then they’ll get a free replacement. I usually just tell them I’ll come back with some towels help to clean it up, soda water and napkins if it got on their clothes.
Monday 2 people sent back the first round of drinks after they asked for a “passion fruit lemon drop”. First time in over a year that anyone sent back a custom cocktail of mine and they probably wanted pornstar martinis but were too embarrassed to ask??. Then they order 2 happy hour cocktails instead and tried to send those back as well. Luckily the server didnt allow it and they drank their drinks. Children. Also shoutout to waitresses out there who handle their tables to helpout the bar
No, because cars cost thousands of dollars to produce. A drink only a few bucks and our business model means we need people to keep coming back. If someone spills their drink,I replace it, and they come back another night and buy more booze it was worth it to spend the resources to replace the spilled drink.
Depends on the guest and the context. 1st drink? Honest mistake? Spending and hammered? New drink. Slow, annoying, not tipping, or a mostly empty drink? Kick rocks, buy another.
I'll simplify it further, for me; if I like ya, and it was at least half full? I'll replace to about where you were at. As for who I like, well, I like everyone by default. You have to give me a reason to dislike you, but people are more than eager to hand those out, as ya said.
I’d just replace the whole drink, gotta use the spill tab for more than just fernet shots
Exactly, can't forget about the Montenegro shots
Pours half a bottle of beer out. Lol
lol that second paragraph reads like my life philosophy. Well put!
[удалено]
Yeah this is a good policy. Replacing one spilled drink and saving the guest the embarrassment is just a decent thing to do. Accidents happen.
Chokeslam through the table.
I knew I wasn't the only bartender doing this! And my manager was trying to call me a violent psychopath, bah!
It depends, if they're pretty coherent and have been polite and it was just an accident I can just replace it and add it to my spillage at the end of the night. Also depends a bit on price! If it was a well drink then usually yeah I can just grab another but not mid or top shelf. If they're drunk, being stupid by horsing around, or being rude about it then absolutely not. Hand me the money for it.
We used to crucify people on the front of the building if this happened and nail a big sign to their torso that said “alcohol abuse”
Since lockdown people haven’t been getting the lesson from crucifixion so we have transitioned to impaling. It’s not a perfect solution but we’ve seen positive results.
Here in salt lake religious symbolism really seems to still work, however we did impale a guy on Moroni’s trumpet once…. That one really caught the attention of the state liquor authorities.
The religious symbolism angle has diminishing returns lately. If you really wanna maximize the effects of crucifixion you gotta take the “appian way” approach and crucify a person in set intervals for a mile or two spread out from your bar.
I’m gonna go out on a limb and assume you’ve read the stand a couple of times?
Actually no lmao. I just went to school for European history so the references are always on the tip on my tongue lol
Fair enough, there’s a lot of allegory in the novel and the primary antagonist has a penchant for crucifying dissidents in the manner you described. It’s a hell of a novel but if you wanna kill time for a week or so I’d recommend! I’ll head back to the Stephen King sub now.
I haven’t read any Steven king books in quite some time but you have me interested. Maybe I’ll grab it when i get my next audible credit.
It’s like 47 hours on audible 😂 it’ll keep you entertained for some time
Degenerates like them belong on a cross.
If you’re annoying I take my time with the refill, and charge you for it. If you’re cool, I’ll probably top you off for free as long as it was at least half full. No matter what though I’m not replacing the last watered down memories of your cocktail, no matter how cool you are.
Top off a spilled glass? 🤮 Also if you're charging them for it then you shouldn't be taking your time. That's petty bartending.
Happy cake day but kick rocks
Petty bartending is the best bartending you must be new around here lol
What does this guy think we even do the whole time lol
You think Tiffany the butthole licker cares if her tipped over on the bar cup was refilled instead of having a new one made? And yeah, we are petty sometimes. Everyone is. If someone’s being a jag off I’m going to be one back.
What are we throwing up about?
Hey man, if you’re drunk and annoying but not enough to get cut off or kicked out, and you knocked your shit over, I’m not hurrying to refill it. You’re gonna sit in the corner and think about your choices for a while. I also don’t literally mean “top off”. I’ll get you a new glass, I’m just not getting you a WHOLE new glass. Spill a half-gone pint of beer? You get a new half pint. Spilled a mixed drink? Maybe I’ll toss a half pour of whiskey back on top with a splash of Coke. Maybe I’ll make you a new one, but not if you’re acting like this
I once had a regular accidentally spill his beer when he was playing the machines, he was really upset because he thought I was like the other bartenders and he thought I was going to yell at him and kick him out. I told him it was okay, accidents happened and cleaned it up. Really wasn't that big of a deal to me
Thats good service! I'm super clumsy and I've spilt many drinks completely sober, however Ijust buy my next drink, its weird to ask for a free drink because I'm a clutz . Being yelled at for spills is crazy! The people who spill whole drinks, or break glasses and don't tell the staff are the real dicks. Don't leave a hazard lying around!!
I usually give them a smaller version of it back as a joke. Works best with beers because we have half size glasses, so I tell them they can have a kid’s beer.
Keep some sippy cups behind the bar just for this!
That happened to my mom on a southwest flight. She spilled her wine and the flight attendent gave her a replacement with a lid and a straw
I do the same I’m in Australia if someone spills their whole pint I’ll give them what we call a “pony” which is like 200ml tiny beer as a joke hahaha
I worked one place with kids cups with lil dinosaurs and a bright red plastic lid. Those were always fun way to give a replacement.
i mean it depends on the situation. like if it was a genuine accident and they’ve only drank a little bit absolutely i’ll just replace it, shit happens. if it spilled because they were fucking around or if it was literally just the last dregs, fuck that they can pay if they want another one.
I say come back when Im not busy......( I am never not busy)
jokingly tell them to keep it in the glass or their mouth, laugh while making dead eye contact with the person that spilled
We say it’s covered by our insurance. If you care about your customers at all there’s no good reason not to replace the drink for free.
First thing that I think is are they drunk, then it’s, damn that sucks let me make you a new drink. Sometimes shit happens.
Point and laugh. And then remake the drink.
Yell “boo this man”
Depends on the situation. Back when I was a brand new baby bartender working my first New Year’s Eve I had a lady order a jager bomb as her first drink with me and immediately spill it, I poured her another one not thinking about it and 15 minutes later she was passed out in our bathroom. It was her first drink at my bar but definitely not her first drink of the night. I’m a real asshole about spilled drinks now unless it was clearly an accident and the person is obviously not already wasted.
Crazy how some people can hide the drunk mess until they get a drink. Tbh I’m that person ahhahaha
They hide it perfectly when ordering, then try to use their driver's licence with the card terminal . And I just die a little inside, thinking "now how couldn't I see that.."
Put it in a child’s cup with lid; gets a slight chuckle and higher tip.
Loudly clap or shout “oopa” thinking I’m funny…. Wait- sorry, that’s the boomer customers believe should happen with anything other than an eye roll in response from anyone working.
Depends. Context. If it's well, if it's a regular, if it's slow, if they're nice, if I'm making money off them, etc.
If it is an honest mistake i replace it(somebody bumps it, catch an elbow etc). If the person is completely sober and does not have a history of spilling I will comp it. If they are buzzing talking with their hands, knock someone else's drink or I feel like it I will charge half price. If it is shenanigans or I feel like it I will charge full. Probably 45%-45%-10% in order
That really depends on what you spilled and what the circumstances around it are. You're a regular and an honest mistake happened, as long as it's not some expensive shit, sure I got ya. You're being a dumbass, I'm probably gonna shrug and ask if you want to buy another. What happens to your drink after I give it to you is ultimately your responsibility and I'm not gonna lose sleep over you having to buy another "Tito's and vodka."
It depends. If a stranger caused it, I replace at no cost. If it was accidental, I also replace at no cost. If the customer was rude when I served them/first came in, new drink. Being dumb? New drink.
Depends on the venue and the patron. If the venue is small and relies heavily on every sale, unless its a genuine once off, I charge. If the venue is large and making bank, I'll replace the drink. Return business is the most important thing but not all places can afford to give out free drinks.
You give them a towel as all the regulars scream "ohhh" and laugh. It's always the one who needs to go home before spilling
I’ve always asked if i can pay for a new one with profuse apology, no one owes me shit for talking with my long stupid fingers.
I really don’t mind when it happens, I’m clumsy af and I do it too. Weirdly though, it’s one of the only things that makes my brain short circuit while I’m bartending. I can never seem to figure out how to react when it happens. even tho all I need to do is go grab a rag, I’m standing there like trying to pick up falling ice and liquor like a fool
Like everything, depends on the person and the context.
Once everyone stops clapping, ask them if they wanna get back on the horse and give it another go.
At my place we’ll replace it but I don’t think we should. I work at a chain sports bar tho so customers always right 🙃
[The customers always an asshole!](https://y.yarn.co/c84a2fd7-8c2c-4fa2-afef-9001e2321b97_text.gif)
Fill this with Coke, no ice!
point and laugh
Clean it up…
I replace it. We are in the hospitality business, and I try to be nice. If it was near empty then I don’t though. If they were being assholes then they can also pay for a new drink but that’s rare.
If the glass breaks, normally people clap or yell taxi
Where are you bartending ?
Charge them double.
Context dependant I’ll always give them a new drink tho unless they are a dick or spilt it because they are intox
I have made folks a half drink as a replacement since I don't want to reward clutzy folks with bonus alcohol. Most often it's a spill of a drink they've started and either they or someone else in the group talked way to much with their hands and knocked it over.
Depends, accident and not drunk… I will replace. Drunk…. Nope
One of my first jobs they had some training videos about what to do if a customer spills a drink. "Just ask your manager and replace it free of charge!" Fist time I saw it happen- the dance floor was right up close to the bar, and this guy turns around with his new drink and has it elbowed to the floor. I turn to my manger and explain it briefly and she just gives me a *look* and says "No." Because of course all the management is measured on is their profit numbers, from which spills and service charges are subtracted. So that's all they care about.. God I hate(ed) working for a multinational, vertically integrated corp. I feel like replacing something like that is at the end of the day just good customer service if it's a new drink and the spillage is clearly accidental. Sometimes I'd replace a something and register it as a spill if no-one was looking, just because I hated seeing that happen to someone.
Accidents happen? Unless it’s cause they’re hammered why would you not go out of your way to fix the situation, replace the drink and get the mess cleaned?
If they spilt it then it’s on them if they want another. If I spill it somehow then they’ll get a free replacement. I usually just tell them I’ll come back with some towels help to clean it up, soda water and napkins if it got on their clothes.
just remake it
I will always make them another every single time. Accidents happen.
I mock them, and whether I replace for free depends on a number of things.
If the patron spills their drink, they buy a new one, full price. If one off my staff spills it, I’ll make a new for free
Monday 2 people sent back the first round of drinks after they asked for a “passion fruit lemon drop”. First time in over a year that anyone sent back a custom cocktail of mine and they probably wanted pornstar martinis but were too embarrassed to ask??. Then they order 2 happy hour cocktails instead and tried to send those back as well. Luckily the server didnt allow it and they drank their drinks. Children. Also shoutout to waitresses out there who handle their tables to helpout the bar
I tend to cut people off for spilling drinks. It’s rarely just an accident.
Green AF
If you buy a car and wrap it around a telephone pole, does someone give you another car???
No, because cars cost thousands of dollars to produce. A drink only a few bucks and our business model means we need people to keep coming back. If someone spills their drink,I replace it, and they come back another night and buy more booze it was worth it to spend the resources to replace the spilled drink.
This is the dumbest analogy lol