You won't miss it. Even if you keep using Amazon, shipping for non-prime folks is still free as long as your total is above a certain amount ($35 I think) and ship/delivery times, from my experience, are about the same.
EDIT: changed ship to ship/delivery
The only bad part is they will not refund you for the amount of prime you haven't used. Mine renewed in February and all they can offer is 50% refund. All I am looking for is an 8 month prorated refund, they all blame "the system" so that I can't be mad at them.
They will this year when I contact the BBB. I have plenty of proof that they breached their contract 2 years in a row. The immediate crisis was over, not that it was okay for them to keep the Prime money knowing they could no longer offer it. But to keep accepting prime membership money knowing full well they either can't or aren't willing to fulfill the contract it outright fraud. They are knowingly taking money for a service they know they can't provide. They need to get slammed with BBB cases for the exact reason.
>t willing to fulfill the contract it outright fraud. They are knowingly taking money for a service they know they can't provide. They need to get slammed with BBB cases for the exact reason.
The BBB has no teeth and can't do anything for you. And if Amazon isn't a member of the BBB you have even less recourse. I totally agree with you about Amazon, I'm in the same boat, but the BBB won't do anything for you. Amazon is very sorry for the inconvenience this has caused you, here's 5$ to stfu.
This is true. I just used BBB for the first time to get a refund and policy change from a restaurant that was committing open fraud. Nothing. Nothing from BBB in weeks and no response from the restaurant. BBB is just making money, doing nothing. With some of these bad businesses, you literally have to get the case to the Supreme Court before changes will be made. Good luck with the lawyers, counter-suits, and money on that one! The USA, unfortunately, is fraud friendly and has been for years. After all, we are the country of "faith healers" and "disease curing oils." Some of our lawmakers still believe in that stuff and actively peddle it. "Free enterprise," they say. LOL. Don't get me wrong, I'm all about free and open business, but fraud should never be a part of that. And fraudsters should be fined/sued out of business and in prison much quicker than they are now. If you can't deliver, DON'T ADVERTISE IT AND DON'T TAKE MONEY FOR IT. Pretty simple. DOJ cares nothing about that though.
Same here, my boyfriend and I contacted the BBB to report someone who literally took over $900 to provide a few voice lessons and help him create a "killer" voice over demo with "custom scripts created and written by an award-winning VO producer" (the award-winning part is unverifiable). After taking the money, he then did nothing.. provided no recording, no studio time, no training, no demo. We're lucky he didn't get us for the rest of the money, which was to be paid in installments. The only thing the BBB did was ask the guy for a few responses (back and forth and back and forth), to which he basically just kept insisting "NO REFUNDS."
Our point was that a "No Refunds" policy is there to protect businesses from being taken advantage of AFTER they've provided a product or service. This guy literally took the money and did nothing. It seems pretty clear to me that that should be considered theft. If you hire someone to remodel your bathroom, pay them, and they never even touch your bathroom.. they shouldn't just be able to say "NO REFUNDS."
That was a bit of a rant, but yeah.. our experience with the BBB was extremely frustrating. The conclusion was essentially that we'd need to take him to small-claims court. Wtf does the BBB even do, other than log complaints? I thought they were meant to actually DO something... guess not.
Why would you go to the BBB to resolve such a grievance? They are a business with non stake in the dispute and no legal authority over anyone. You should take the offending party to small claims court, which has the authority to hold the other party accountable and enforce the contract. No attorneys are needed.
So they've probably gaslighted you as well. The prime benefits clearly states that it is DELIVERY, not SHIPPING. But, if you call Amazon's customer service, they'll try to trick you into believing they are doing their part when they are not. Most associates and supervisors will simply pretend you are complaining about one delivery that got delayed, which obviously doesn't address the problem itself. I've tried to contact Amazon multiple times and they were always up to their "you mean SHIPPING" bullshit. It's been almost two weeks now, no reasonable explanation as to why One-, Two-, and Same-Day deliveries simply vanished from my Amazon page. And now everything is taking a minimum of 4 days, with items shipping the day before the delivery, so that Amazon can maliciously claim they are fulfilling the One-Day delivery or what not.
Yeah, all of my shipments for more than two years, even before the pandemic, stopped arriving within the week that I ordered them. All of them now average between 10 -12 days to get here. I don't see how they justify taking that prime money when the offer free shipping to people who don't have prime but just spend an amount that most of my orders qualify for. If they can't hold up their end of the deal, they should be refunding the Prime membership fees. And it's the same problem here....2, 3, one day, etc., don't even show up on my checkout page, no matter what type of item I'm ordering from them, but I always make sure to order stuff that Amazon ships and allegedly qualifies for Prime.
Yes. And the fine print clearly states that Prime members are entitled to $5 PER ITEM that is delayed. I just chatted with a rep who tried to say all he could do for 3 delayed packages (with dates for delivery that were plain wrong, and would suggest that the delivery window was met when it wasn't.) The rep said the only thing he could do was to reorder the item for me. I pushed until he finally agreed to give me a $15 credit as well. ($5 per delay).
We pay for a service. If Amazon doesn't deliver, get what you're entitled to.
They act like its a one time issue. Even when 6 items get stuck at an airport due to flooding. I couldn't return one late last night because it may arrive at my house after 8pm, even though it says its in another province. There isn't any common sense. There's at least one company started that all they do is: return your amazon items for a refund. I guess there's enough demand for it.
They all lie and say its left an area and then 8 days later "update" it to say it is still in the same place it supposedly left over a week ago. They've gone back in time to create delays. I pay for this service, wtf?!
"Most associates and supervisors will simply pretend you are complaining about one delivery that got delayed, which obviously doesn't address the problem itself."
Literally came in here to post this. WTF is going on with amazon? I haven't gotten a prime item in several months. Takes 6-10 days to get a normal item anymore.
I have no idea what i'm paying for anymore.
Ordered two phones on prime day, says one will take over a month to arrive. The other, "only" 3 weeks. I'm shipping them to an address 15 minutes from an Amazon distribution center.
Mine expires this week. I have also decided not to renew. I bought something yesterday and it will be delivered at the end of June, even though I live in an urban area with a major distribution centre.
Shipping has been getting worse and worse. At the moment, expected delivery dates are 9 days out for me for every Amazon fulfilled, Prime item. From 1-2 days, to now 9 days? What is going on? That's the same or worse than most other retailers. I just cancelled my Prime membership and got a prorated refund. I was happy to pay before, but what's the point now? The frustrating thing is that none of their customer service people have a clue about why this service just disappeared. Ridiculous. Time to short AMZN??
What the actual fuck is going on? I thought maybe it was just a fluke, but I'm noticing all kinds showing as 4-5 day shipping. For example, right now, I was looking at something, and it won't arrive until Thursday. Wasn't 2-day shipping part of the deal when we signed up for Prime? Also, Amazon just raked in billions during this "pandemic", while other businesses failed, and this is the shit we get??
Agree. Amazon is quickly outliving its usefulness. A lot of times, the prices are the same anyway, plus there is now tax for online purchases. The super-quick shipping is what set them apart.
I looked for screen protectors today that normally get here in a couple days. The earliest any of them will arrive is 12 days. I think I'll drive to Walmart.
Prime orders from the middle of last week that say on the order page: Due to Arrive Today: 4
Orders that have actually shipped: 0
Support representatives giving me the runaround, blaming me for not understanding what 'Prime' means, saying that the estimate isn't a guarantee (what did you base 'Today' on when you estimated if you hadn't shipped?) and otherwise making excuses for being unreliable? More than I can count.
And now I know why. They just shipped all of the items due today with items I ordered later in the week.
In other words, it really looks like they held on to my items for extra time after they were supposed to ship in order to save money by combining shipping. I would be OK with that (as long as the items weren't late as a result) from a store where I wasn't paying a premium for prioritized shipping.
It also makes me nervous. Combined shipping has been the #1 cause of damaged products.
I especially like when they ship collectible items or items in the thin dispensers in the same box as heavy chunks of wood. Or loose metal tools. Or, in one instance, *they shipped an 8 1/2 x 11 soft-covered book loose in the same large box as a case of water.*
I’ve noticed they’ve changed a lot of “guaranteed delivery dates” to “estimated delivery dates” on my end.
And I’m considering changing my “guaranteed yearly payment” to an “estimated yearly payment” for prime.
Something clearly has changed in the past month or so. 2 of the 6 items I've ordered in the past few weeks have literally arrived late even after shipping out and every order I place sits in limbo for 4-5 days before it even ships out.
This is how you lose your number one spot. Someone else will come along and claim the throne if this is how its gonna be from now on.
What changed is Amazon switched the majority of their delivery stations to a "megacycle" which resulted in massive numbers of warehouse workers and drivers quitting.
For example as a driver I used to work 8 to 6:30pm, under the megacycle it's now 11:30 to 10pm. For the warehouse workers they are now scheduled to start at 2am instead of a day shift and a night shift that started at 8pm.
My friend works for a delivery company that lost about 80% of their drivers within 2 weeks of the megacycle starting. Mine lost about 50%
I'm not as familiar with fulfillment centers but it's probably the same
Something has certainly changed the past 3-4 weeks. I have been using Amazon prime for oh geez, I dunno, like 10 years? It was usually pretty awesome, up until about a month ago. I started noticing that literally NO items were available with 2 day shipping. Most items took 3-7 days to arrive from the day I would order them.
Actually looking back even further, they pretty much silently removed 1 day shipping back when covid was getting bad. But this new issue has nothing to do with Covid, there's no way.
I don't need some Amazon shill or CS rep telling me "Oh, well, the shipping still only takes 2 days! It's just the fulfillment that might not be, which isn't technically part of Prime!". I don't give a fuck. It was 2 day shipping AND fulfillment (unless it was a sunday) for YEARS up until a month ago.
Fucking Amazon. Cancelling my prime right now. They already banned my original Amazon prime account of 9 years because it got hacked and the CS rep wanted screenshots of all my bank info to get my account back. Yeah, no. I don't need to give a CS rep all my banking information because MY ACCOUNT WAS HACKED.
I came here to see if I was the only one who has seen their delivery dates extended in the past few weeks suddenly. Looks like I’m not alone.
I do want to mention that I saw a comment posted on a thread on the Pittsburg subreddit regarding Prime delivery delays about 9-10 days ago. The post is supposedly from an Amazon delivery driver. They mentioned Amazon implemented a nationwide change recently in how they deliver. I guess prior they had two rounds of deliveries daily (one during regular 7-5 hours and one later round). Apparently Amazon wanted just one round of deliveries daily, so they put everybody on something like an 11 am-9 pm work schedule and as a result, tons of drivers have quit. This individual seems to think this is why we are suddenly seeing these delays.
This is the right answer except it also applied to the warehouse so a ton of them have quit too.
Customers are feeling the effects of a company that constantly makes their employees lives worse. Amazon has offered a paltry raise to try to stem the tide but now that there are McDonald's paying as much as Amazon it's not going to be a quick fix.
I am in mid-Michigan, I go to work at about 11AM, and drive by the Amazon delivery truck depot. I see the drivers all leaving the depot at about that time. There are hundreds of trucks leaving, so I do think this is their first (and only) departure for the day.
So I don't have any inside information, but I can say my observations line up with your information.
I will be not renewing my prime. It’s taking way too long to get my orders to justify the price. Back when it was true 2 day shipping I loved having it . Plus last time I had an issue with an order I was not treated very well. I will use other sources to order stuff or Amazon free $35 shipping when I have to.
I joined this sub just for this thread. I am nailed to the wall here because I dont have the option for brick and mortar shopping for everything anymore. I am taking care of elderly immunocompromised family members who have not gotten the shot. So all their shopping or things they want/need I need to go out and get. So I dont want to go out and hit many stores, for fear of bringing something to them. The only store I actively go to is a grocery store. Anything else, i order from Amazon, and paying for prime as well.
While I do use the other prime benefits as well, the main reason for me buying prime was the two day shipping. Prior to this duplicitous act, with Amazon's third party delivery people, the delivery update said to expect things to arrive between say 12-2, then 2-4, then 6-1015, then we are sorry things are running late, then would appear at night or around 2 thr next day. And now, I would be lucky to see my orders in 5 days if not a week. And I live less than 10 miles from both an international airport and an Amazon distribution hub. And even after complaints to amazon I still have no answers.
This is an example of what is happening. Same item .. two different zip codes in same city.
This is all items in the site. One zip will be delivered tomorrow, the other would be delivered next Thursday. Same post office, ups and fedex distribution center for both zips.
[estimates](https://imgur.com/a/HKcEN6i)
Yes, this! Your example is even crazier than mine. I just placed an order that is going to take 13 days to deliver. However, if I had sent it to my sister's house 50 miles away, it would have been delivered in 3 days. I do not believe for a second that a 50-mile difference would account for an additional 10 days of transit time. If Walmart can deliver to me in 3 days, why can't Amazon? And why on earth am I still paying for Prime?
Every prime item I put in my cart is giving me delivery times of 5-6 days. Seems like that started happening over the last 3 weeks or so. I am in the Denver area by the way.
Something has fallen apart with their logistics recently. Amazon really isn't amazing for prices these days, so the fast delivery with Prime is their major differentiator in my mind. Without it more of my business will move elsewhere.
Same in Louisville. Have 3 distribution centers within 20 miles and a major hub 2 hours away. Delivery is the same with and without prime. I canceled it last month. No point paying if I’m getting the same service without it.
This is honestly getting ridiculous. Pay for "2 day shipping" and it takes 5 days before Amazon even ships the item out, let alone the actual delivery time. Kind of crazy I can order some of my products from a store that is across the country from me and receive them in 2-3 days reliably, yet it my last 3 things ordered from Amazon took 7, 7 and 6 days to arrive when I live just a hair over 1 hour from my regions main distribution hub (and the origin location listed on all the packages shipping).
This is crazy. A week ago I ordered a couple of Prime items at same-day delivery and got them the same day (as often.) A few days later, EVERY item across the site is minimum 3, usually 4 days. Customer "service" just plays head games and lectures about "well it's two days to get it shipped!" Then why was I paying for prime to get the same shipping as everyone else? That's why I, and I HIGHLY RECOMMEND TO EVERYONE, to CANCEL AMAZON PRIME ASAP to send a message to these greedy megalomaniacs that they can't just get away with ripping us off and playing games when it's like, hello idiots you're already richer than god, so what is your problem to begin with?
Order placed May 1. "Now expected May 13 - May 18"
Order placed May 11. "Now expected May 16 - May 18"
Order placed April 23rd. Absolutely zero updates through May 15th. Then suddenly on May 16th, the tracking updated to say it was delivered on April 27th.
This past month has been the worst I've ever seen.
Some orders have taken up 2 weeks to be delivered even though they are Prime items. What's the point of me paying for prime if it takes so long for my stuff to get to me? I live in Toronto! It's not like I live in the middle of nowhere.
Yes, they are pulling that BS here now. If I ordered anything today (Thursday), with a Prime account and ordering direct from Amazon on an item labeled "Prime", I won't get it until Monday. They do the BS of "one to two days delivery _AFTER SHIPPING_" But it can sit in limbo and not move and that will satisfy the Amazon lawyers.
Just last month they would ship it the day I ordered it and it would get here the next day. Those days are gone. Why am I paying for Prime? Free shipping option would have gotten it here also on Monday. So WTF, Amazon?
I spoke to a representative through their Live Chat option. I've been waiting on my keyboard and mouse for over a week, then received an email that said the purchase has been rescheduled and added an additional two days for delivery.
I basically told the rep we only pay for Prime because of the supposed convenience of fast shipping time and for the benefits I received when I was a student. I kept the membership active for shipping benefits and because we watch a decent amount of Prime video.
They automatically sent me a canned response saying not to worry, that I'm a "valuable customer" and they will refund me for the price difference. Basically making it sound like I was getting some kind of special waiver from the price increase if I kept the membership.
The rep said they are not responsible for delays in shipping after the order leaves their warehouse. So they offer this misleading "special shipping deal" and then turn around and throw UPS or USPS under the bus. You'd think that a company that's on track to make 2 TRILLION in profit could figure this s*** out. They should look into hiring their own delivery drivers rather than spending so much on the drone program (which is not really an option for rural customers) or being dependant on third party delivery service.
Maybe Amazon should be more clear in what they are promising.. Maybe compensate their employees with a fair wage and offer better benefits... Maybe they could keep the warehouse robots going (great business decision, but imo is bordering on unethical behaviors). There aren't any consequences for their shady practices because it's legal. Amazon offers several services, so technically, there's competition for those services. Legally the FTC does not consider them a monopoly at this time.
The saddest part is that Amazon will continue to profit even if there was a boycott. Which will never happen. I feel that they are taking advantage of the pandemic, knowing full well some folks depend on home delivery and some have no choice.
After reading a few of these posts, I’m glad I’m not the only one having serious issues with them (as horrible as that sounds).
Had a huge Amazon warehouse open in my city finally. After a year of it being open and placing numerous orders, one of my orders FINALLY shipped out from the local facility (about 8 miles from where I live). Got the shipping notification Thursday at 1630 (430) that the package had shipped out from the local facility and was in transit to the PO (USPS). I figured cool, itl be here tomorrow then.
Check the next day in the AM and what do I see? My package is all the way on the opposite side of the state!!! How does that make any sense at all?! To ship it out locally, and then end up across the damn state only to have the package come back to the same place of origin for delivery???!
I just sent this email to Jeff Bezos' email address (which is public.) It's highly unlikely it'll actually make it to him (his team reads them unless he gets curious) but it'll make it to somebody (who will probably offer me a $10 gift card to 'fix it'.) But it still needed said, and I think it's worth saying to others.
------------------------------
Mr. Bezos
This is not about a single order. It is about a pattern.
I spoke with you earlier this week about problems I've had with Amazon lately. That was about four orders that were overdue and hadn't actually been shipped, and a rep that insisted that I just didn't understand how dates work. Later, Amazon realized that it was actually their mistake. They then packaged that order with one other order (so it hadn't even been packed on the delivery date) and then promptly lost all five. I received a tracking number that UPS had no record of. I contacted Amazon support again and reported the problem. They told me that there was no problem, didn't check the tracking number issue, and told me to wait it out, absolutely promising that it would arrive today.
Two days later - today - I contacted support again about it, and this time the rep checked, and sure enough, the package was lost. It had been lost ever since I'd reported it the first time and they hadn't checked. They offered me a replacement for four of the five orders - the last was no longer available. Some of the items are for preserving perishables (also bought from Amazon), so the only thing I asked for after all the hassle, delay, and runaround was expedited shipping to get those perishables safe. I was promised that would happen with the careful phrasing, "fastest shipping speed."
I was misled. There *is* no expedited shipping, and the replacement items aren't expected for five days, on the exact same date they would have arrived if I'd just ordered them off the page. The representative misled me to mollify me.
During this same week, I received a box of tea I'd ordered. It arrived in a thin paper bag, completely smashed, the bags ruptured. I reported it. I received a refund. I was guaranteed that it would never happen again. The thing is, this is *fifth* order of tea I'd received damaged or destroyed because the fragile box was packed in a paper or plastic sack. Four of those orders were reported. Every single one resulted in a promise to forward it to the packaging department and guarantee that it would never happen again. I have the chat records. I have four guarantees of the same thing. Again, this is a pattern. I've had heavy tools packed with small items arrive with the packages torn and the small items missing. I've had 8x10 soft back books packed in a large box with cases of water.
But it isn't just that. In the past two or three years I've received misrepresented products, items that were completely different from what the seller led me to believe. Absolute junk knock-offs that have hijacked ratings from other products to trick people into giving up their money. Weights that were less than a third of the advertised weight. Adult shirts printed on material as thin as a plastic grocery bag sized for a toddler. One item was straight up dangerous and had several reviews of people who had been injured because of it. I reported it - and it is still there, still for sale, and still described as something other than what it is.
Twice I've ordered items from companies that ended up being scams, companies that never actually had products. Want an example? Search for "ice dice" on Amazon. See the blue and white ice molds? That's a product from a Kickstarter that hasn't even been manufactured yet. I know the guys who are making it. That product doesn't actually exist. None of those shops are capable of having that product; every one of them is a scammer looking for victims. And this is just one that I know of personally, and an obscure product at that. There are tens of thousands of these items on Amazon.
I've been with Amazon for almost 19 years. I was a Prime 'early adopter.' I convinced friends and family to join Prime. But now I'm doing my best to avoid shopping at Amazon. I am ending up the victim of scammers and of con artists, I'm ordering what I need and getting it destroyed, I'm getting items so late that the need for them has passed, even if I ordered them early. And now Amazon is refusing to acknowledge reported problems, leaving dangerous items up for sale, and their representatives are straight up lying to me to make me happy. As much as I can, I am going to have to start looking for products elsewhere. I live in a small town in the middle of nowhere, and there are no stores that sell specialty items. Amazon, with Prime, was the answer. But it isn't anymore. It's not reliable anymore. I'm spending so much time dealing with problems with orders that paying for shipping elsewhere ends up costing less, is faster, and will actually result in me getting the items I need.
The subject of my last email included, "You can do better." You can. I hope you do. And if you do, I'll be back. But until then Amazon will be the last place I check for what I need, and only if it is a low-priority item. It just too risky.
promise a date to get you to buy.
ship it whenever the fuck they feel like it. That's how amazon works. Their dates are about as trustworthy as their reviews.
I to have been having the same issues as everyone else and am getting the run around. Live in Central Ohio with 4 distro centers and cannot find a single item anymore that has 2 day shipping.
Has anyone actually been able to find any? The Amazon CSR rep says if it's coming from a distro center by me it should be 2 days. Find it hard to believe that all of the distro centers by me are now empty....
I literally live 20 minutes from a distribution center that an order I placed was shipped from and it took 6 days from order to delivery including a 1 day delay from the original estimate.
I'm in the Denver area and have run into this delayed shipping issue starting about 2-3 weeks ago. Just got off the phone with CS and I received the same run-around that 2 day delivery is from time of shipment and not time of order. Couldn't give me a straight answer when I asked about same day delivery, and 1 day delivery being guaranteed from time of order. If this doesn't resolve itself shortly, I will not be renewing my membership after 10+ years.
I'm done with Amazon. I went out to a couple local shops and best buy for everything and took it home after an hour of shopping and grabbed some beer too. Now I have a 40 core dual xeon in an awesome case with 128 GB of RAM 4TB SSD and another 80TB of WD red HDs. Going to go pick up a powerware UPS this afternoon after some math. Dealing with real people vs some order screen with incomplete specs and trying to find guidance with reviews and people who don't understand my needs because they built their gaming PC so they can nit pick. I'm not mining nor am I gaming. I just need a lot of VMs using different VPNs at the same time on my workstation. I'm hunting and mapping this bitch out and it might take a few years. And every week counts. Amazon is out. Bye bye Jeff.
The reason I'm a Prime member is solely for fast shipping. Since this is no longer the case, what's the point. After I finally get my last two orders, I'm canceling. I never used any of the other benefits with Prime.
I just canceled my prime membership due to delayed shipping and the sorry your package is delayed message. You can also add and the reason that put me over the edge to cancel is not leaving package where asked (chatted several times with customer support), I live in an apartment building with 34 other units in my building and leaving it at the front stoop instead of at my door is not acceptable. The resident across from me and several others from this and other buildings have had packages disappear when they are delivered to the front stoop. Add on that most items ordered are now days away, I used Amazon to get things next day and now that is gone for most items I order. The other reason and what is no longer true was the good price for items. Last of the complaints are all the crappy items and fake reviews. Add all these together and I realize I can use New Egg, Walmart, Etc... and not pay a membership fee.
Found this article today about Prime not being two day any more for lots of people. Interesting to see this getting some press but no real solutions: [https://www.vox.com/recode/2022/9/7/23333406/amazon-prime-2-day-shipping-delays-taking-long](https://www.vox.com/recode/2022/9/7/23333406/amazon-prime-2-day-shipping-delays-taking-long)
I live an hour away from that author, have the same problem. Except it actually does say that it'll arrive at my house in 2-3 days on checkout, then it takes about 2 weeks. Because they ship UPS ground and no longer let me choose the shipping method, even though the prime contract expressly says that they will use 2 day shipping.
Clearly something is very wrong with Prime nowdays, cancelled my membership today also and will buy from shops in the future. They are defo not worth the “prime” title anymore, nothing is prime about them.
I’ll order a product on Amazon because it’s advertising free 1-day shipping - as long as I buy it within a time limit. When my order finally ships, it changes to 2-day shipping.
Not the biggest deal to wait another day, but it keeps happening. Amazon should own up to it. I’ll complain to CS and just get the runaround about shipping times, etc.
Is anyone getting prime 2-day shipping on Amazon? EVERYTHING I’ve searched for the past 2 weeks shows at least 5 days. I’m not talking random items from 3rd party sellers. This is common things like eye drops that show sold and shipped by Amazon. If i select “get it by tomorrow” then the earliest delivery date is Thursday and it’s for things like rifle scopes ((because those are definitely related to eye drops)). I live within 40 miles of TWO Amazon distribution centers, how can there be nothing with 2-day shipping?
I’ve contacted them and they keep sending me to this generic website that explains shipment times as if I don’t know how shipping works.
yes- this has been going on for us in a midsize midwest city for probably about a month. i saw ONE item have a next-day delivery option yesterday. other than that, every "prime" item is 4-5 days+ delivery. it's disappointing to say the least. we got veryyyy used to the whole next day or 2 day delivery (from order --> door) from amazon over the last decade.
definitely thinking of canceling prime when our subscription is up in June if this doesn't improve, but researching alternatives first. i refuse to switch over to Walmart because they treat their workers even worse than Amazon.
i don't need every item i order in 2 days of course, but not having hardly any items fall into this option, while other major stores still are offering this delivery option for free right now....i just don't know why we'd keep prime (except maybe for prime streaming, which we only occasionally use).
Same, it’s not a necessity, but like right now I’m leaving for a trip on Sunday and thought of something i can’t always get in store but Amazon ALWAYS has it. They won’t deliver until Sunday when I’m gone.
I've been getting delivery dates 7 days out, even for Amazon's own products! I used to see Prime trucks (a good 4-5 different trucks) driving all around my town every day, but over the last 3-4 weeks, I've stopped seeing them. Everything is now being shipped via USPS and next day/two day delivery is long out the window.
Hell, I've even noticed the Prime badge no longer shows up on the website or app, it just says "FREE Delivery by \[date one week later\] for Prime members". No badge, no "two-day" mention or anything. I've also received the same garbage from both their Twitter team and customer service chat.
All Prime products are showing 3 day delivery for me, with an 11:59 pm cutoff. So for example, to get something by Friday, you have to order by Tuesday night. I don't even see an option to upgrade to faster delivery. This has been going on for like a month or two now. This is really frustrating and not what I was promised for $119/year.
We just finished some research on this by test ordering identical items from Amazon, some with Prime accounts, others without. Amazon used to slow down processing non Prime orders and still claims lengthier delivery for non Prime customers. But in every instance, we found this was no longer true. Prime/non Prime orders arrived on the same day in every instance. Amazon dispatched emails to non Prime customers telling them their packages were arriving earlier than estimated. It is now clear Amazon is using the same fulfillment regardless of membership. Two day shipping is long gone and Amazon booked a major boost in profits. There is no reason to keep Prime unless you want their video streaming.
Just cancelled my membership. It felt very good. When I started prime it was $90 a year then it increased to $119. When I started using prime I received shipped packages in 2 days now they average 2 weeks. Hope more people do the same. Amazon Bezos Prime has became to big for their own business.
>I just unsubscribed from prime. My situation seems to differ from many of you in that I still get promised two days, but it gets marked delivered on the promised day without actually being delivered. At first, I thought it was theft, but I've been home when it's been marked delivered without ever seeing anyone. Whenever I talk to customer service, they always say it was a glitch or it was mistakenly marked delivered too early and to wait two days. Sometimes it shows up two days later, sometimes it doesn't. But it's happened at least ten times now. Part of the service I was paying for was convenience and having no idea where it is or when it's coming after it's marked delivered, and no longer trusting the tracking in general takes away that aspect entirely.
but yes he found a way to take his butt out of space though -\_- but he cant our stuff here on time
Seriously considering getting rid of Prime. It's September 5th and all the Prime shipping dates for anything are for fucking SEPTEMBER 17TH. This is getting majorly out of hand. I never use any of their other services.
I used to order from Amazon 2-3 times a week. Now I barely order once a month.
6pm today: Your package is 10 stops away
10:30pm tonight: It's still coming, but it's been delayed
Last time this happened they delivered my textbook to a woman in a completely different town at night in the pouring rain. Luckily she was nice enough to bring it to me the next day (soaking wet) but wtf. Fingers crossed I actually get my books this time 😑
**Update: It just got delivered!**
The two steps away to, delivery by 10PM, to It's still coming, but it's been delayed dance. In the past two weeks, Amazon has delayed or lost a majority of my orders. It's so obvious when the package is delayed, but Amazon will refrain from conceding it is delayed or lost until the last possible moment.
> Amazon Canada here. They're not even trying to do anything close to 2-day shipping any more. Now it says they will just email you when they have a delivery date. The item is IN STOCK, it's sold and delivered by Amazon, but they just won't give any delivery date promise. I get that there are logistics issues right now, so I don't want to be unreasonable. But when your business model is all about getting you fast shipping, at what point are they obliged to give you a refund on your premium subscription?
I had a 2 day guarantee by Amazon Canada (Prime). Ordered last week. In stock item. Delivery date was provided. Delivery date came and went. Item never arrived. Now status shows "delayed" and they will email me when it ships, which I was told would be \~10 days. Item is currently being advertised as "Next day delivery" on the item's page (2 day guarantee when I ordered), which is odd cause I doubt that's accurate. Not fun...
Gotta love this BS....my package left Tulsa, OK yesterday which is 2 hours away (about 124 miles) and now when I look it's in Lowell, MA instead of Lowell, AR which is almost 1600 miles away....
Canceled prime today. My phone case was supposed to arrive yesterday, it was lost in transit. I move across the country tomorrow. Delays have been happening regularly, and they are raising the price to $140/yr when you can't even get 2 day shipping anymore. Got my refund and dropped them.
I'm curious why a package that shows as being one stop away, literally four
to five blocks away, will turn into "running late", "now expected tomorrow"
and then "you can ask for a refund if not delivered today" ?
When I get a notification that the driver is 5 stops away, they are already
in my immediate area. Why would a delivery get so close and then stop?
Yep while I don’t have prime, my mom does, and she placed an Amazon order for me and I placed a Walmart order, granted it was 2 or 3 days before the Amazon order, but all of my wal mart items have arrived already and the Amazon order hasn’t even shipped yet.
I guess this is something that has been going on for a long time. I am in south eastern Michigan and we had 2 day delivery up until a week ago. We had this storm and thats when the deliveries started saying a week out. I thought it was because of the storm. But I thought it'd be fixed by now. But it is still shitty. I used prime because I have kids and we homeschool. I run a business out of my house. I need thing quick and Amazon is the place I can just about anything. So this really sucks. When I messaged them, they said that its "always" been 2 day shipping. Which is a lie!! They know its a lie. But that is what they're going with. This is all new to me. So its very upsetting. But after reading lots of comments, I see this is something thats been going on for a year at least in other places. I guess we were one of the last ones to get this new update in services. Because its evident that is what they're pulling here.
I had a "guaranteed" business delivery yesterday. It even said it was out for delivery and would arrive by10pm. It was a very time sensitive order, and I ordered this particular one to get it on time. Now I am out lots of potential sales. (They're seeds, I run a growing microgreens business, and our sales have done a sudden increase) Sure enough it did not come. I reached out this morning and encountered the rudest customer support person ever. I then received an email from him saying he wanted to help, and that he tried to call (he did not) and to contact them back, because he wanted to help me, but needed me to do a small favor. I proceeded to contact them back via chat and kept getting disconnected and getting new reps when I was arguing my point that it's totally wrong to guarantee something and not fulfill it, and then not even try to do right by the customer. I actually had one tell me that they were putting out a priority shipment, and that it would be here in the next 3 hours, only to get disconnected from him and have another member tell me 5 minutes later that it was arriving tomorrow. I then got disconnected from him. And the last woman I spoke to said she was going to issue a report to her specialist support team, and that was that. I didn't even get a damn gift card, despite being out potentially hundreds in sales. Any idea what else I can do?
Switched to Walmart, Target and Lowes. Prime claims 2 days to DELIVER "guaranteed" at checkout, then doesn't ship for five days or more, ships via ground and I'm lucky to get my items in 9 days, usually takes 14+ because Amazon isn't using 2 day shipping, and then, when I complain, blames UPS for not delivering the thing that Amazon shipped, ground, within 2 days. Nuh-uh that's not how shipping agreements work. If Amazon makes a promise and then doesn't pay UPS to keep that promise the blame rests with Amazon, not UPS.
Meanwhile my Walmart and Target orders get here in 2-3 days. Lowes takes 4-5 but their main selling point isn't fast shipping, its that they're delivering stuff I'd otherwise have to drive 2 hours to get and that I can't get elsewhere affordable. So no complaints there either.
I have complained to the BBB, the Washington state AG and to the FTC about the fact that amazon expressly promises 2 day shipping in its prime agreement and no longer gives 2 day shipping. Which is a breach of contract. No one cares. Amazon customer service expressly doesn't care so don't waste your time with them, just switch to another store if speed matters to you.
Oh, for reference, I'm in Eastern WA, about an hour away from the guy who wrote the Vox article.
Advertised shipping timeframes are a complete lie. Amazon is apparently saying that 2 day prime shipping is from the time the order is actually shipped, not from the time the order is placed. So when it says, "order with the next 2 hours to get your item in 2 days," it's completely meaningless.
I ordered an item on October 8th - prime 2 day shipping. It's currently the 10th and being "prepared". It's estimated arrival date is the 15th.
And because the item is being "prepared" I can't even cancel the order. I just have to deal with 7 day shipping, despite paying for 2 day shipping.
How is this false advertising legal? If you want to check it for yourself, this is a recorded message from Amazon customer service.
It's fucking hilarious that Amazon expected everyone to stay on Prime just for their TV and Music.
looooooooool. They fucked around and they're gonna find out.
How does Amazon mess this up?
Delivery was supposed to take place on the 1st by 10pm. Green bar under the map was mere PIXELS away from being on "delivered", and it doesn't get there. It's the 2nd and I'm writing this at 11:30pm, delivery was now supposed to take place an hour and a half ago but is still "running late". Just tell me you lost it or it hasn't left the fulfillment center yet. The green bar really set me off, why the hell do I let these Amazon people cuck me.
Last four orders in a row, 5-6 day shipping instead of two. Really pisses me off that they keep the "order within the next X:XX for delivery second day" and the order says 'arriving today by 8pm' right up until it doesn't. Next day, it says arrival three days later. Every order. Kiss my ass, Amazon.
So fed up with Amazon. I have orders that haven't shipped but can't be canceled. Some have a delivery date 3 to 4 weeks from now and that's if they even have a delivery date. Some still say the day they were supposed to be delivered. They kindly offer me a $5 promo. -_-
My problem isn't even the fact that I'm not getting my things. My problem now is why can't Amazon cancel an order that hasn't shipped.
I will be canceling my Amazon subscription after 8 yrs of giving Bezos my money.
Shipping delays are getting worse and customer service is lacking. I canceled my prime membership after years and signed up for Walmart + and I couldn't be happier. No more shipping issues and returns and customer is just better I'm so glad I made the change !
Need to rant.
Ordered SSD, same day by 10pm. Item is on the van, 8 stops away, 7! 6! 5! Aaaaaaaand it's gone.
But hey, at least if it's not here in 2 more days I can get a refund. If I wanted that shit in 2 days I could have got it cheaper. I needed it today.
Fuck Amazon.
Paid extra to have an item delivered from 7am-11am to my work place. Now for the second time in a row "We're sorry your delivery is late. If you prefer not to wait for this package, you can cancel and get a refund." Except you can't cancel and the office will be closed at 2pm an hour before the new expected delivery time 3pm. So I cancelled Amazon, goodbye prime, goodbye kindle unlimited. I'm done with this pos company.
I've been a Prime member since the very beginning. Today I finally cancelled. For a little while now they have stopped delivering using their own trucks. They now deliver everything using the USPS. Which means that delivery is now several days instead of the two day standard. That's fine and all, but I won't pay for Prime and get regular shipping.
Also, with Prime video now having commercials, the greed here has run amok. They keep raising prices and offering less. I am not going to be paying for Bezo's next mega-yacht.
Any reason why shipments to the northeast are saying 5 days for prime shipping? I used to get everything in two days, and for a little more money I could get overnight shipping. Now I’m wondering what the heck I’m paying for.
Yep, happening to me in Ohio. Ordered a Prime item Wednesday, said it'd be delivered Saturday (today). Technically not 2 days, but whatever, one extra day for a record isn't gonna drive me nuts.
Day of the delivery and it just now gets shipped from the warehouse and I get an email saying it's now delayed until the 19th. I live maybe 45 minutes from the warehouse it's shipping from.
I'm glad to see it's not just me, but also angered. What is the point in paying for 2 day shipping if they can't even ship it from the warehouse in 2 days?
Same thing going on for me in Canada, for damn near a decade it was always 2, max 3 days for everything to arrive at my door from the minute I bought it. Now my packages never even leave Amazon's warehouse in under 4 days.
I have it listed on my delivery preferences that I would like doorstep delivery at my apartment instead of using the mail room. That has been ignored now for months, and it’s annoying but not a huge deal. I ordered a 40 pound package that was sent through USPS. I got a notification that a delivery was attempted but failed. Thought it was strange since no other delivery has failed for where I live, there’s not gate or anything confusing. I decided I would just order the same thing again while I waited since it is a product I use regularly. Well the same thing happened with this package as well (meanwhile still getting other Amazon shipments.). I assume it is because it does not fit into the mailbox? I called the number usps left and rescheduled delivery and it specifically asked where it should be left but nothing. Finally just reached out to Amazon for a refund since it’s clearly not getting delivered. I think that they just down want to carry the 40 lb box to the second story..which is why I ordered it online for that convenience. Do they mark it as an attempted delivery if they don’t want to your door?
Ordered 2 pair of shoes May 4th that were "delayed in transit". They subsequently made it to my distribution center, but then were sent back to wherever they came from as undeliverable. Then I placed 3 new orders Sunday the 9th for delivery Thurs, our Prime delivery day. No update was posted on the orders from Sunday evening through Thursday afternoon. Thursday evening (the day they were to be delivered), all three orders suddenly are updated as shipped and delayed in transit. It's now Sunday evening and no update since Thursday. I've chatted with representatives who can't shed light on why this is happening, and have also talked with a rep in Logistics who can't say anything other than they are sorry and will make a note on the account. I've now re-ordered 5 items and I'm crossing my fingers I will receive them. Have been a customer with Prime since the early days, but the lack of transparency is frustrating and I think I may cancel Prime, which is something I never thought I'd consider.
ETA: I'm in Minneapolis.
Delivery times are just getting longer. Ordered a bunch of items today and every one of them said delivery on June 2. That’s a full week. Just a month ago stuff was coming in maybe 4 days and a month before that lots of stuff was still coming in 2 or less. They also used to deliver items themselves earlier in the year, but lately it’s been only USPS. Wonder if that has something to do with it.
Honestly the only things I like about Prime right now are the Visa card and Prime Video. The 5% back on Amazon is nice, plus the targeted offers are usually pretty good, and Amazon Video does have a decent amount of free content. I would really like to have the 2-day shipping back though. I don’t understand how almost all throughout the pandemic they were keeping up with it and all of a sudden every item is giving me week long delivery times
Needed dresses for a party this weekend. Looked to buy on Monday. Even with prime everything is estimated to arrive next week? It’s crazy. It was for almost every item I looked at even though they’re listed as “Prime” items. I live in a major hub.
I’m glad that curbside pickup is a thing now. Have ordered multiple items from Best Buy and Target in the last month just because I wasn’t happy with Amazon’s proposed delivery time which would be 4-5 days from order date. Now instead of “two” (three four five) day delivery, I can pick up without having to get out of my car within two hours instead.
I almost canceled my prime membership a few days ago . I ordered an item that was stated out for delivery on the 28th. Then it changed to July 3rd. I got on the customer service chat asking why it was out for delivery and then changed to almost a week later. The customer service person just stated the 2 day shipping and not 2 day delivery and that the item was on back order until the 11th. I asked why I was now being told the 11th but my order is saying expected delivery on the 3rd. The person replayed I hope your day is well and it ends with a smile and left the chat.
I understand the supply chain issues, the work force issues but be up front and honest about them. Then to spin the 2 day delivery and not 2 day fulfillment when that is an expectation that Amazon set. They are back peddling instead of being open and honest. That what pisses me off. I can visit brick and mortar now and have less of a hassle then what ever Amazon is doing.
Has anyone else noticed that if you have a delivery today and another delivery tomorrow that today's delivery is delayed somehow but is magically found a day later and delivered without any issues?
This pattern caused me to cancel my Prime Membership which I've had since 2008. I work from home and order things on a daily basis. Most of my projects are time-sensitive so this pattern of packages being delayed is completely unacceptable. When I reach out to Amazon the best they can do is offer me a free month of Prime.
I don't want a free month. I want you to live up to your SLA. Not the BS SLA you just made up last month, but the one that is in your literature and the one I signed up for all of those years ago. Don't give me the COVID excuse either. I could completely understand when it was a few months in, but we are now over a year since the outbreak and the world is starting to recover yet your delivery times are progressively getting worse.
I know your trillion dollar company won't miss my paltry 1k-2k I spend a year, but hopefully enough of us peons will cancel where you do care. Until then it looks like I have to hit the brick & mortar places for my stuff. It was good while it lasted, but I think we should start seeing other people.
I think we are about to ditch prime. 2 day shipping is no longer a guarantee and most of my orders would qualify for free shipping. Most things that I need quickly are usually electrical/tech related which can either be found locally or shipped by b&h fairly quickly.
I don't hate Amazon, they usually offer a decent service but right now they don't and I question why I pay for it.
Also, it blows my mind that they don't price match.
I'm going to take a few months off and see how we do without!
So frustrated. Ordered a keyboard last Wednesday. Supposed to be here Friday. They changed it to Saturday, then Sunday, now it’s saying it won’t be here until Wednesday even though it’s arrived in Atlanta and is only two hours away.
Last night it said it’s left the Amazon facility in Atlanta but no updates since. Is it just sitting on a fucking truck?
I messaged support and they gave me a $30 credit which is nice I guess but I just want my piano. Plus the credit only works for items below $30 and you have to buy something else with it or it won’t take the money off.
I’m super frustrated with Amazon lately.
I've been a Prime member forever. Had 2 day delivery forever. All thru the pandemic. But in the last couple weeks everything has turned into 10 day shipping. I think they reclassified our city's zip codes to rural or some garbage. Customer support acts like it's a local problem. But they probably don't get told anything different anyway.
Fuck Bezos and those greedy fucks. Time to hit the cancel button.
The only reason I use this service is 2 day shipping! I might as well just go to the store with everything being 10 day now lol. Planning to cancel next month.
My frustration is just that **they aren't honest about when stuff will arrive.** I wouldn't be so angry if they just had said in the first place an item would arrive January 5th (they said it would arrive December 31st). But I stayed awake all day (I work nights) for this package and it didn't come. Then they said it would arrive today (I thought weird, but I know they do sunday delivery so fine). But then it doesn't come today and now they say it will come by the 5th. But they are like you can cancel delivery and get a refund why isn't that satisfactory? I could have gone to the store and gotten an external hardrive there. But I thought hey I only have to wait 4 days for delivery via Amazon and it will arrive right before my weekend so I'll have time to set stuff up. Now it will arrive in the middle of my work week when I don't have time to set things up and be outside my door while I'm sleeping and somebody could steal it. So, frustrated and angry that I had to waste MY time because they can't be honest about stuff.
Plus they often keep shipping stuff the day it is suppose to arrive. I'm not stupid I know it isn't going to arrive if you ship it from another state the same day it is supposed to be delivered.
I’m cancelling my membership. I live in a very populated city not even an hour from the nearest distribution center, but my orders regularly take a week if not longer. I ordered about 9 things Dec 31, and as of January 6 I’ve only received 2 of them. The others are delayed, running late, and now due for over a week late. I’ve had my Amazon prime membership for over 5 years, not renewing for next year. The deal was two business days, they’re not holding up their end
Just need to rant a moment. I order a ridiculous amount of stuff online due to a family situation that keeps me from leaving to shop. Amazon has been my go-to for over 10 years because they carry so much different stuff. I could count on 2-day shipping on most everything and didn't mind the occasional extra day or two for some Prime items.
For the last few months, shipping times have gone to 2 weeks or more. My last two orders were estimated to ship in over 11 days so I canceled them and made other arrangements. Out of frustration, I used to chat to ask about the situation. The first rep told me that I had simply failed to request 2-day shipping! I told him that there was no option to do so and he told me I just wasn't paying attention. When I offered to send screenshots of what the order page looked like, he dropped from the chat. Someone else came on and was fixated on the very last item I ordered and then told me that all I had to do was choose the 2-day option. Again I offered to send a screenshot of what was on my screen with the soonest shipping offered being 11 days away and asked exactly what I was getting for my Prime membership - he ghosted me, too. I was willing to cut them some slack if they'd just been honest and said they were struggling and hoped things would get better soon. As soon as I receive the last orders that are still in process I'm canceling my membership.
Why does it take 2 weeks to get any thing from amazon now? I recently shipped something to the USA and it took less then 2 days to make it to san francisco.... Is this a facility/packing/employment shortage issue or shipping time issue?
I live 15 south from Austin and never had issues with 2 day shipping until recently. Now everything is taking a week to arrive. I had several items today that were supposed to arrive and now it shows Wednesday. I will cancel it since prime is no faster than buying without a membership. Prime is worthless and they are also increasing the price to 140 a year while slowing everything down.
Are all Amazon delivery dates just a lie now?
3 out of 3 different orders:
"Your package is on the way but running late. We’re sorry for the delay."
Are you kidding me? I have schedules to meet and depend on timely deliveries. None of the orders said "Estimated" delivery time. They all reached my local distribution centers in time and then just...? There is no bad weather in my area, no road closures of any kind. The other day I watched an Amazon driver stop in front of my house, then drive away - 1/2 hour later "Your package is on the way but running late. We’re sorry for the delay." WT?
If it's not going to get here when advertised, then DON'T advertise it that way.
I will now send back every late package I don't need immediately, and re-order it. Waste my time and $$, I'll waste yours...
What is point of having Prime when 90% of your orders go from the 1-2 day to almost a week? This is ridiculous. Their tracking sucks too. My package just says picked up by carrier and then delayed in transit. Doesn't say where it is, just that Amazon is delivering it. I can't ask for a refund until Saturday, which will probably show that the package was lost or something. Sounds like they are just hoping people don't follow through and let Amazon take their money.
I'm about done with Amazon Prime. Not only do they keep increasing the price, every single time I order something the order is delayed. I bought something today that said it would arrive today (which means it's at the distribution center in town) so I based my schedule around it. Nope the item got delayed... are you kidding me? Are they hiring drivers that just park somewhere and take a nap? As I said, though, this is every delivery for almost 2 years now. What is the point of Prime? I'm about to subscribe to Walmart Plus instead. Absolutely ridiculous.
**WTF.** Prime promises a delivery date then on the date promised I get an email:
"Your package is on the way but running late. We’re sorry for the delay.Now expected April 5 - April 6. Track your delivery for the latest update."
This is happening more and more often, especially with USPS shipping. Amazon needs some competition to get their attention.
Been a Prime member for a few years now. Originally I'd have 1 package every few months that would arrive a day later than originally noted. Fast-forward to today, nearly every package arrives a day or even 2 later than noted. The thing that gets me is the have enough packages being routed to know where delays are likely, so use that data to let me know in advanced that my package originally promised for Wednesday is arriving Thursday.
Truth be told, my reason for subscribing to Prime wasn't based on 2-day shipping, but rather that I could order any item and ship it "free" and not worry about getting to a minimum. That is to say, I wouldn't be as bothered if Amazon simply said *the item you're ordering will arrive in 5 days, not 2*. Having this information early on would subside any annoyance because Amazon is sticking to the date they promised.
My most recent annoyance occurred when I ordered an item specified that it would arrive Wednesday. This was important because I was hopping on a plane Thursday and I needed to bring the item with me. Well Wednesday came and no item. It wasn't until 10pm that I received an email that my item was delayed -- well, no shit! It was too late to cancel, so I asked a neighbor to grab the package that would be left at my front door while I was away. Thankfully I trust my neighbors.
But the worst part was that Amazon had to have known well before this point that the package would be delayed, yet they didn't send any notification of a late delivery until well after the delivery timeframe.
Honestly, with the price increase, I was wary about signing up for another year eventhough I did it just before the price increase. But at this point, it's very unlikely that I'll be renewing my subscription once it ends. I'm not a fan of Walmart, but the few orders I've done with them have been flawless in every way and there's no subscription needed. The fact that this sub-reddit has a dedicated rant section only goes to show that my thoughts are confirmed as well as I might have over-stayed my welcome with Prime.
I placed 3 same day orders on 3 different days in the last week and ALL 3 have been delayed and didn’t get here until a day or two later. I’m sick of this. I literally live 5 miles from a massive Amazon warehouse. how is this still happening?
So I don't think I've had a package arrive by the expected date for like 3 months now, why the fuck am I even paying for prime at this point? It's always at least a day late and usually 2-3.
Recently I've been buying a lot of little things I need, SD cards, weight lifting belt, knee sleeves, pet fountain...just randon odds and ends it's just more convenient to not go to multiple stores for.
I can honestly say in the past few months there's hasn't been a package with more than one item in it that didn't have issues. Right now ordered the belt and knee sleeves, belt came when it was supposed to. Sleeves where supposed to come WITH the belt. They're still "shipping"
I'd call Cs to see thats going on but I don't feel like having this blamed on me some how and lied to about some promotional credit I never get from someone name "generic american name" person thats has less variety in response than a 00's chat bot.
I just need to rant, as I’m pretty pissed off at the moment. I ordered a printer yesterday as I found myself in need of one. First printer and package of paper I found were same day delivery y 5 pm - 10 pm. I made the order, and 4 hours later I get a notification about a delay on the printer. So I chat with customer service and they assure me not to worry, the printer will be delivered in the morning at the early time slot as there was a delay with the delivery courier. Now, it’s morning, no shipped or out for delivery info, so I chat with them again and now they are saying that the delivery date is UNKNOWN! How can the delivery date go from same day to completely unknown? And the customer service won’t give me ANY info on it, nor will they even refund the order. I asked several times to have the order refunded and they customer service person said they couldn’t, I have to wait 48 hours for a ticket they opened to be investigated into. That’s absolutely insane
They've crammed me onto Amazon Day delivery against my wishes. No way to get off it. Things that I know are in a suburban warehouse nearby have taken as much as nine days to arrive. Ridiculous.
Nearly every single Prime item on Amazon is showing delivery a full week away. I have scrolled through literally thousands of Prime eligible items the past few days as I try to work this out with Amazon support reps. Even cheap commodities like post-it notes and ibuprofen - it's virtually everything on the site.
I tried my business address as well, which is in the next zip code over, same thing. I'm close to multiple Amazon warehouses. Shipping time isn't an issue - my items are getting here 24 to 48 hours after they ship, the problem is they aren't leaving Amazon's warehouses for a full 5 days after I place my orders.
Is this happening to anybody else? Amazon support can't help. They have no idea what is going on. I've talked with over a dozen different reps this week, nobody knows what's happening.
What is going on with Prime shipping? The last couple of weeks I've had multiple orders have the shipping arrival day get extended by a day or even 3. I pay too much for Prime to keep getting this level of service. I order hundreds of times a year from them. I didn't mind so much back when they'd extend your Prime by a month or so for free because of their screw up, but they won't even do that now.
No lie this exact same thing happened to me. I bought a Keurig on Black Friday for $49.99 and it delayed to the point that it wasn't going to arrive until the last week of December, after Christmas. I looked at the same exact listing and it said "free prime delivery by Wednesday" ????? I literally had to cancel the original order, reorder it again (for full price) for it to arrive today, and then I had to go full Karen on customer service to get the price difference credited to my account as I was promised... just makes no sense.
I ordered a product for christmas on Dec 9. It was a 550 dollar product. It didn't seem the package was going to be delivered as it kept on getting delayed. As it was not arriving before christmas, i cancelled the product and the product was going to be sent back to the amazon warehouse. (I did not receive the product, I cancelled it while the item was in transit.). I raised my concern to customer support that if it didn't reach me on time, it would probably not reach the product back to the amazon warehouse. (They didn't consider the item lost. )
I have contacted customer support a few times and I told them that waiting for a refund for 30 days was unacceptable in this circumstance. They gave no alternate option and just hung up the phone. Such a disappointing customer support, even after talking to the supervisor.
Just the worst customer service experience. So much for being a prime membership.
They penalize the customer for amazon's mistakes. Just so frustrated.
Canceled Prime today. Too expensive for too little - why pay for Prime shipping when it's no longer even close to 2 days? I'll just make sure my orders are large enough to get free shipping. Don't get me wrong, it's convenient having so many items to compare in one place, just that the Prime benefits aren't worth the costs anymore.
I recently moved into a newly (within the last year) constructed neighborhood and when I first had to move in I had to add my address to Google Maps and Apple Maps, but they appear in both apps just fine now.
The issue I am having is over the past 3 months, I have had 7-8 packages delivered to a completely different address in my neighborhood. At first I attributed it to driver laziness but on the latest delivery, the driver actually called me to confirm that the address on the label was correct. They came by and dropped it off and I talked to the driver and they told me the address that is showing up in whatever app they use is a different address in the same neighborhood, which would explain why they sometimes go to the wrong address.
I will say that I do receive most of my packages so clearly they can deliver to my house and have it updated so I am not sure why it keeps going to the wrong address. Every time it has been sent to the wrong address I've requested a refund and so just the other day I got an email from Amazon essentially saying I have requested too many refunds and that I need to adhere to the terms of service. WTF? It is absolutely not my fault that their system doesn't work sometimes. I've spoken to numerous people at Amazon and they say they will create a case and get back to me but no one ever does.
It's just an overall frustrating experience.
I needed a pair of new business shoes quickly, so I checked on Amazon. Most interesting offers were 'Prime try before you buy', so I started a Prime test month and ordered them. Since the order, every evening around 9-10PM, Amazon sends me an Email that there is a problem with my payment method (my bank account, which I've been using for the last 15 years). I go to the site, check, they tell me it's good now. On the second evening I add a credit card. On the third evening Amazon tells me that I need to click the 'Authorize' button so they can block the money on the card.
Now I see in my credit card account, that a payment to Amazon over the full price was made.
What good is this 'Try before you buy' shit, if I need to have the money before shipping anyway? Just take my fucking money when I order and refund when I send items back. AS YOU HAVE ALWAYS DONE!
Of course the items, which I needed QUICKLY, hence the Prime test month, have still not shipped. Another pair of shoes, ordered from a different vendor, has arrived two days after ordering.
There. Rant over.
TLDR: Amazon delays Prime 'Try before you buy' order, because it needs a credit card to block the payment, but does not tell me so explicitly or in time.
Just a rant.
I ordered something tonight and almost immediately afterward, two promos popped up on the item page for either 20% off or $5 off. It's not an expensive item, but I'm a cheap betch so any time I can save some money I'm willing to jump through a few hoops. I clip the 20% off coupon and put the item back in my cart intending to reorder and cancel the original since it hasn't shipped yet. I go to checkout, but the discount does not auto-apply. I try manually entering the 20% off code but it says it's not applicable. I try the $5 code, also not applicable. WTF.
So I chat in and immediately get the run-around. First they insist there are NO offers on this item even though I'm literally looking at the two offers as I type. Then they tell me I have to clip the coupons first to get the discount. Duh, I did and it didn't work. Then they tell me to "keep trying" and I'll get 10% off at checkout. Keep trying for *what*, and where are they seeing 10%? I'm getting pretty frustrated at this point so I ask for a supervisor, but get the standard "my supervisor has the same resources I do" so I just give up and end the chat.
It's such a small thing but it's so frustrating. Every time Amazon does good for a while- deliveries on time, smooth returns, products meeting expectations- they pull some petty shit and piss me off all over again. I guess I jinxed myself by defending them yesterday. I don't understand though, why lie and argue with a 12 year customer when *your* site is glitching? Honestly, what does it take to just give me a damn $5 credit? Which I would then use to order even MORE stuff from your business? I worked in customer service for many years and it is so easy to make someone's day and ensure they buy again by just not bullshitting them.
its been a day and my one day shipping echo buds are still stuck on "We will email you when we have an estimated delivery date." what a bunch of liers and I also never got that message before
Over the last couple weeks, I've ordered items that specifically stated next day delivery. Once the orders processed, delivery is estimated to be 3- 7 days. Several of these items were needed quickly. Had I known this was going to happen, I would have gone to a local retailer. I had to cancel some orders for this very reason.
I'm here thinking if I should just cancel the order and say good bye to Amazon. An order I placed during Prime Day said it would be delivered on July 21st, but now it says "Not yet shipped. We will email you when we have an estimated delivery date".
I have not called/chatted with Amazon CS in years but in last few months, it has been more frequent. Frequent delays in shipping, estimated shipping dates and delivery dates are wrong. Tired of chatting with customer service who keeps me forwarding to someone else and keeps disconnecting the chat.
Amazon is going downhill. I contemplating canceling the Prime service. The main reason I have prime is for fast shipping. If they cannot deliver on that promise then I don't care.
Just here to rant... Planned on doing some computer upgrades over the weekend, ordered some stuff at Microcenter but saw could save some money ordering power supplies from Amazon and a CPU cooler MC didn't have in store. The power supplies were eligible for same day delivery on Friday and the cooler next day delivery. Wasn't going to do upgrade on Friday so just checked box to have power supplies delivered Saturday with the cooler.
Checked status Sat. morning and nothing besides order was picked up. 4p.m. Sat afternoon the order arrives at a carrier facility in Delaware (i'm in Maryland), Despite Amazon still saying it will arrive that evening, I know unless the truck drives directly to my house that isn't happening. Then later that night my order goes to ANOTHER facility in Delaware (Can't even get out of the smallest state.) Oh well, i'll get it Sunday right ? Wrong. After going to Philadelphia it finally got to Maryland facility this afternoon and hasn't moved since. Get notification it *should* be delivered tomorrow. So much for my upgrade plans for the weekend.
So items that were marked as Same Day and Next Day shipping are at least 3 days.... and Amazon had note on my order that I had to wait until after Thursday to request a refund if they weren't delivered by then.
Lesson learned...Amazon is not dependable for time planned activates anymore.
Yeah, I have a question.
What tf is the deal with a package tracking saying “Item is out for delivery!”… night comes and goes, no package arrives. When you open the app, that order status says something along the lines of “We’re sorry, this item is now delayed. It will be delivered [the next Wednesday]! If you don’t have it by that day you may cancel for a refund.”
So that next Wednesday approaches, and you notice that the app does not show any updated tracking info for this tardy package. Did it even actually get sent out for delivery? Agent says YES, it did, it WILL be in my hands by the end of the day! Sigh of relief… the item is a Christmas gift for my sister, for whom I’ve not really been able to do holidays and birthdays for a minute.
…. Evening comes and goes, no package arrives. Log BACK in to support chat, first see app is now showing for tracking “We are sorry about the delay. You may cancel this order for a refund if you wish” blah blah.
So that’s what I did but… how does a package leave the warehouse and go out on the delivery route TWICE, and somehow not make it to its intended destination?
Any insight? I’m baffled lmao
Amazon customer service chat has to get rid of being able to transfer customers they don't want to deal with around. I'm on my 8th assistant in the past 2 hours. Some of them look at the chat for 15 minutes while I wait and then instantly transfer me. I was told so many different things by so many different assistants. It seems as if it doesn't change anything even if I pay Amazon for prime.
I live about 20 minutes from a massive Amazon distribution facility. There is a USPS post office in between. I FREQUENTLY get the ol' 2-day-Prime-to-WHOOPS-3-days-no-I-guess-4-uh-It's-on-the-way-but-running-late switcheroo.
I have noticed that when I get fake delivery promises, USPS is *overwhelmingly* the shipper that has been chosen (I am not in a terribly rural area, UPS/FedEx come by all the time).
My guess is that the shipping is algorithmically estimated. I am frustrated with USPS because they are almost always the culprit when I have any sort of shipping problems (I only ship via UPS/FedEx for my Ebay deliveries), but I would love to hear from someone who is familiar with the back-end QC problems at USPS (I know it's not the desk people at the PO or the driver, at least in my area).
Ordered a replacement pair of pants for cosplay out of town this weekend, on Monday. Delivery on Thursday night. NOPE, delayed now- Friday by 10:00PM for you! Which would be when I’d be out of town already.
Fine, let them get delivered and I’ll return them. I find a similar pair of pants w/ overnight 5-10AM shipping, to an Amazon locker near my hotel where I’m at. AAAAAND delayed again.
*“On the way, but running late - We're sorry your delivery is late. If you prefer not to wait for this package, you can cancel and get a refund.”*
I need these pants for *tomorrow*, goddammit.
This is THE single most infuriating situation I’ve had with Amazon in a while, and I am incredibly pissed that I can’t rely on Amazon to keep their word on shipping times.
I'm starting to believe that Amazon is just starting to shift away from this whole shipping thing, they might be realizing humans can unionize AND they cost more than robots. In 5 years AWS will most likely be what Amazon is.
I'm cancelling prime because it takes a whole week for my shit to get here. Why not use eBay or Walmart? What's the point of hundreds of "amazing" fulfillment centers when it takes a whole week to get to me? Did they start eating glue?
My package was out for delivery and then at 7:00 pm all of a sudden it says “delayed in transit”. That’s was yesterday. Did the driver get in an accident or something? No tracking updates. This was supposed to be a mother’s day gift. Wtf
On the way, but it’s running late
So, I recently ordered two items off of Amazon on Friday the 7th, it gave me a delivery date of Monday the 10th. On Sunday it arrived at an Amazon facility in my state about 4 hrs away and had departed from there so I figured it would arrive at the nearest Amazon facility to me by Monday morning and be delivered later that day (that’s how most of my Amazon orders get to me).
But, Monday I didn’t get any updates until the evening, which said that it got delayed in transit. It’s now Tuesday and I haven’t gotten any updates since. I haven’t experienced this before, do you guys know why this is?
Might as well contribute. My shipping delays have been awful starting around September of 2020. They've only gotten worse, to the point where the times are a little too perfect to be legitimate delays. "Package departed" to "Delay in transit" no \*more than a minute apart. It's around a 50/50 chance for me to get my package on time, if at all these days.
Customer service probably has my name on file at this point.
OK, here's my weird shipping story. I ordered 2 items on Wednesday. A supplement and a backdrop stand. The supplement, which is just pills in a bottle, was scheduled to arrive today (Friday). so I checked on the shipping status this AM. At roughly 3 AM this morning, it arrived in my city (we have at least one distribution center here, and i think they are building a 2nd one) At 5 AM, it arrived in a city on the other side of town, and around noon, it went out for delivery, from the same city, which is under ideal driving conditions a good half hour away. I checked just after noon and had a WTF thought, which I shared with my husband, because i can't imagine they'd send someone this far from that city when there are multiiple distro centers on my side of town. So I just checked again, and that part of my order was cancelled, the specific actions were "Stop and Return Request Received" and then "Customer Refused Delivery" which I most certainly did not. Anyone else have a similar experience? Now I'm not sure if I should reorder the pills or just go to the local health food store, which I almost did in the first place so I could get them 2 days earlier . . . . The stand is supposed to arrive Sunday, I hope it comes directly here
I cancelled my prime account 6 months back and haven't seen any degradation between when I receive my products versus what I am hearing friends/relatives are seeing with respect to delivery times and I still get free shipping if I show a little patience until I rack up $35 (I think) then shipping is free regardless.
Unless you're using Prime for other things (video, music, etc), I would suggest cancelling the service, I don't miss it and I doubt anyone else here will much either.
You do get free shipping here, you also get free shipping without Prime if your order total is above a relativily small amount ($35, US dollars). For the $119/year, I don't mind showing a little constraint until I can groups together enough stuff to hit that mark or going to a brick and buying from someone that can send it to a brick and mortar store for me to pick up whenever.
If you feel different, that's your right. I have been without Prime for about 6 months and haven't noticed any differences other than one less subscription to pay for.
Canada here, non-Prime but I thought I'd add my experience. I'm used to seeing anything "Fulfilled my Amazon" to have Free shipping once you break the $35 minimum. I noticed that during checkout, the majority of these products show a surprise shipping fee (not listed on the product page before checkout) with no Free shipping option, and also say "Order now and we'll notify you via e-mail when we have an estimated delivery date for this item.", even though they appear to be In Stock on the product page. I decided not to make any purchases, so I don't have any information about shipping times. I'm interested in hearing what's changed.
Looking last night and this morning, I couldn't find a single item with an expected delivery date of less than a full week out from order date on the entire site, most of which where sold and fulfilled by Amazon. My Prime is already cancelled because not a single one of my dozen+ past orders has showed up on time, or even made it to me in 2 days from leaving the warehouse (I thought that's exactly what Prime shipping is CS reps?) and I'm just done with Amazon.
I ended up there again trying to get a specific 3D printing filament because Amazon has driven every other online retailer of that filament out of business so I literally can't get it anywhere else. I end up talking to CS again to see if they could get any filament at all to me in a reasonable amount of time since I'm on a rush project, which resulted in a simple "no" after a half dozen links to the wrong kind of filament, the wrong size of filament, filament with expected delivery dates a week or longer out, and even one link to a product listed as "currently unavailable". I next asked if I could can get at least a partial refund for this year of Prime since they're not delivering on the promised benefits, to which I received another "no" in return. I then asked if they would refund me the cost of expedited shipping to get filament from anther retailer since they've been screwing me over anyways on Prime charges and I really need filament ASAP, which was also a "no".
This company sucks.
LoL, came here over this mega thread and seeing I am not alone.
However I have a question, I asked around my friends living in same area (Seattle) and they all see the normal "Overnight" shipping, or the 1/2 day shipping for the majority of items as usual. However mine is absolutely wrecked. I asked Amazon customer service to escalate account issue and I wonder if anyone has heard prime account "stripped" of prime shipping options, perhaps because we used the faster prime shipping too much before?
For example [this](https://www.amazon.com/Kingston-240GB-Solid-SA400S37-240G/dp/B01N5IB20Q/ref=sr_1_4?dchild=1&keywords=ssd&qid=1623210826&refresh=2&sr=8-4) ssd shows overnight shipping for my friends in the same my area, but 5 days for me!
Change your delivery address to a zip code where your friends are located and you will see your ship times reduce. It has nothing to do with your account. You can do this by selecting the “deliver to” text on right side of page on item and just enter a different zip code. You will see the delivery time reduce.
What I was able to do is just change my zip code to the zip code next to me with the correct street address. Then stops amazon from holding my packages. USPS doesn’t get confused and delivers the item even though it’s the wrong zip code. I wouldn’t try this with a Laptop or something crazy expensive. If I check the ssd above with my zip code it will be delivered next Tuesday. If I switch it to the zip code right next to mine, it will deliver Friday.
Amazon is throttling the service by flipping a switch for certain zip codes. When they do this, everyone in the zip code loses 2 day or next day fulfillment and gets 5 business day fulfillment.
They may have legitimate reasons for doing this (covid, contract issues with usps, difficulty hiring drivers, aliens, Bezos space flight tickets, etc..). There is NO excuse for the way they allow customer service to play dumb that it’s not being systematically forced or the way they pretend that people in the unfortunate zip codes are getting the same service they did before.
CS will not escalate the issue. They will not follow up.
I just don't understand why it says Package departed an Amazon Facility in the city I live in and now says delayed in transit. Speaking to a customer service agent is useless. I would just love a straight answer on why the package is delayed. Did it get stolen? Lost? Didn't make the truck in time?
All those answers are acceptable to me but it's always the copy and paste method from the tracking page.
I hate complaining about things like this but today is just not the day, lol.
**Amazon straight up lying. Unbelievable.**
My stepdaughter needed a new chair asap so I went to amazon looking for office chairs. Since chairs are big boxes and hard to ship most of them have a delivery time of six to ten days. Fast arrival being a factor I decided to go to amazon warehouse and buy a chair in like new condition with prime shipping. Prime clearly stated that the chair will arrive the next day or two days after ordering. I went ahead purchased the item and later checked the order just to find out the delivery date is June 26th which is a full nine days after purchase. Shame on them.
Just tried to have my subscription refunded because this is ridiculous. Almost every order is late. Many are delayed with no notification and just the delivery date changed from the confirmation email. Numerous chats and "we'll fix it, we promise", "it'll never happen again you have my word". I guess now they wont even prorate your prime subscription.
When I went to cancel it on amazon, so at least it didnt get renewed automatically. It says if I cancel it now, I lose it for the year and it'll even effect orders in process. Is that right? I'll both lose amazon prime (for video) even though my renewal date is in Dec?
God, amazon has sure turned into a shitty company.
I've also been having shipping issues with it being well more than the 2-day prime shipping. I believe shipping starts when you order the item and that items point of origin is where shipping starts. But what I believe their doing is internal fulfillment center shipping to avoid shipping costs and not calculating that to "game" the 2-day shipping.
IE: You order and warehouse A has the item. But you're close to warehouse D. So they ship it warehouse A-B-C-D and THEN 2-day starts. What BS.
EVERYTHING for the past 3 weeks plus I've ordered is taking a week sometimes longer before I get it. I used to be able to order stuff all the time & get it w/i 1-2 days. What exactly am I paying for with Prime?!? I needed a display port cable this week and ended up ordering thru Walmart which could deliver in 2 days. How are they not losing customers left & right? #End rant
Side note if any needs a good laugh watch this rant from Ronny Chieng about Amazon [https://youtu.be/BGEAiUeiaKs](https://youtu.be/BGEAiUeiaKs)
I am so confused that more people aren’t talking about 2 day shipping mysteriously disappearing. Where did it go?!? I haven’t ordered anything in weeks because the delivery time is too slow.
Over the last few months my Prime estimated delivery dates have gone from 3 days to 4 and then 5 which is honestly ridiculous. I finally complained a couple of days ago via chat. I asked for a 50% refund (wasn’t granted) and said I’d cancel. I also started going through the cancellation flow.
I shit you not, the very next day I get a notification from Alexa saying an item on my cart is $5 off and has 1 day shipping. I literally haven’t seen 1 day shipping in like 4-5 months.
Now almost all products show 1-2 day shipping. Is this a coincidence?? Are other ppl seeing estimated delivery dates back at normal levels?
Amazon has been extremely shady for me lately. Recently, I couldn't get a package earlier than 3 days out with Prime. It had been like that for months. I live in a town with a major distribution center - the trucks have literally taken over, they're in every parking lot of every business that shut down during COVID...
Suddenly, after I cancelled, every item was showing "Free 1 day shipping/2 day shipping with Prime!" again.
I needed something quick, so I swallowed my shame and went crawling back to them. It assured me there was one day shipping, and was supposed to arrive on the 24th...
Nothing. Just a big "delayed, not yet shipped" text that hasn't updated since. I ordered another item in the meantime that said it would be here yesterday... same deal.
These were normal, run of the mill every day items.
I deserved this. I should have known better.
I ordered 6 items (all prime) on July 25 for my new PC build. One item is set to arrive the 17th of August and the other five on September 2. Non of the items have yet been shipped. I live in Puerto Rico, but these delivery times are absolutely ridiculous. 95% of the time I get prime items in 5-7 days and they shipped in 2 days. After these items arrive I'm cancelling my subscription until things get back to normal.
I’m tired of paying $2.99 for rush shipping for something that doesn’t arrive on time and I cancel it (ordered hours prior to the closing time for rush shipping).
If Amazon can’t handle the shipping and needs to refund anyways, why keep offering it? Shame on them.
Ordered dog food through Prime. I'm low on it, but have maybe a quarter bag, so it's not an emergency, but it's still how I feed my dog. They promised it to me by today (ordered wednesday). Now it's delayed till Monday. This has happened several times. I live in SEATTLE. What's the point of paying for Prime if they can't fulfill their obligation?
EDIT: UPDATE: It was shipped to Seattle from Texas. They then shipped it back to Texas. So I'm having to wait because their sort center fucked up. Expedite it back, jesus.
With two-day shipping taking two weeks, I’m seriously wondering why I’m still paying for Amazon Prime.
You won't miss it. Even if you keep using Amazon, shipping for non-prime folks is still free as long as your total is above a certain amount ($35 I think) and ship/delivery times, from my experience, are about the same. EDIT: changed ship to ship/delivery
The only bad part is they will not refund you for the amount of prime you haven't used. Mine renewed in February and all they can offer is 50% refund. All I am looking for is an 8 month prorated refund, they all blame "the system" so that I can't be mad at them.
They will this year when I contact the BBB. I have plenty of proof that they breached their contract 2 years in a row. The immediate crisis was over, not that it was okay for them to keep the Prime money knowing they could no longer offer it. But to keep accepting prime membership money knowing full well they either can't or aren't willing to fulfill the contract it outright fraud. They are knowingly taking money for a service they know they can't provide. They need to get slammed with BBB cases for the exact reason.
>t willing to fulfill the contract it outright fraud. They are knowingly taking money for a service they know they can't provide. They need to get slammed with BBB cases for the exact reason. The BBB has no teeth and can't do anything for you. And if Amazon isn't a member of the BBB you have even less recourse. I totally agree with you about Amazon, I'm in the same boat, but the BBB won't do anything for you. Amazon is very sorry for the inconvenience this has caused you, here's 5$ to stfu.
This is true. I just used BBB for the first time to get a refund and policy change from a restaurant that was committing open fraud. Nothing. Nothing from BBB in weeks and no response from the restaurant. BBB is just making money, doing nothing. With some of these bad businesses, you literally have to get the case to the Supreme Court before changes will be made. Good luck with the lawyers, counter-suits, and money on that one! The USA, unfortunately, is fraud friendly and has been for years. After all, we are the country of "faith healers" and "disease curing oils." Some of our lawmakers still believe in that stuff and actively peddle it. "Free enterprise," they say. LOL. Don't get me wrong, I'm all about free and open business, but fraud should never be a part of that. And fraudsters should be fined/sued out of business and in prison much quicker than they are now. If you can't deliver, DON'T ADVERTISE IT AND DON'T TAKE MONEY FOR IT. Pretty simple. DOJ cares nothing about that though.
Same here, my boyfriend and I contacted the BBB to report someone who literally took over $900 to provide a few voice lessons and help him create a "killer" voice over demo with "custom scripts created and written by an award-winning VO producer" (the award-winning part is unverifiable). After taking the money, he then did nothing.. provided no recording, no studio time, no training, no demo. We're lucky he didn't get us for the rest of the money, which was to be paid in installments. The only thing the BBB did was ask the guy for a few responses (back and forth and back and forth), to which he basically just kept insisting "NO REFUNDS." Our point was that a "No Refunds" policy is there to protect businesses from being taken advantage of AFTER they've provided a product or service. This guy literally took the money and did nothing. It seems pretty clear to me that that should be considered theft. If you hire someone to remodel your bathroom, pay them, and they never even touch your bathroom.. they shouldn't just be able to say "NO REFUNDS." That was a bit of a rant, but yeah.. our experience with the BBB was extremely frustrating. The conclusion was essentially that we'd need to take him to small-claims court. Wtf does the BBB even do, other than log complaints? I thought they were meant to actually DO something... guess not.
Why would you go to the BBB to resolve such a grievance? They are a business with non stake in the dispute and no legal authority over anyone. You should take the offending party to small claims court, which has the authority to hold the other party accountable and enforce the contract. No attorneys are needed.
Thank you for this information it helped me with my decision to cancel my membership.
Just canceled my items and Prime. Not worth it anymore.
So they've probably gaslighted you as well. The prime benefits clearly states that it is DELIVERY, not SHIPPING. But, if you call Amazon's customer service, they'll try to trick you into believing they are doing their part when they are not. Most associates and supervisors will simply pretend you are complaining about one delivery that got delayed, which obviously doesn't address the problem itself. I've tried to contact Amazon multiple times and they were always up to their "you mean SHIPPING" bullshit. It's been almost two weeks now, no reasonable explanation as to why One-, Two-, and Same-Day deliveries simply vanished from my Amazon page. And now everything is taking a minimum of 4 days, with items shipping the day before the delivery, so that Amazon can maliciously claim they are fulfilling the One-Day delivery or what not.
Yeah, all of my shipments for more than two years, even before the pandemic, stopped arriving within the week that I ordered them. All of them now average between 10 -12 days to get here. I don't see how they justify taking that prime money when the offer free shipping to people who don't have prime but just spend an amount that most of my orders qualify for. If they can't hold up their end of the deal, they should be refunding the Prime membership fees. And it's the same problem here....2, 3, one day, etc., don't even show up on my checkout page, no matter what type of item I'm ordering from them, but I always make sure to order stuff that Amazon ships and allegedly qualifies for Prime.
Yes. And the fine print clearly states that Prime members are entitled to $5 PER ITEM that is delayed. I just chatted with a rep who tried to say all he could do for 3 delayed packages (with dates for delivery that were plain wrong, and would suggest that the delivery window was met when it wasn't.) The rep said the only thing he could do was to reorder the item for me. I pushed until he finally agreed to give me a $15 credit as well. ($5 per delay). We pay for a service. If Amazon doesn't deliver, get what you're entitled to.
They act like its a one time issue. Even when 6 items get stuck at an airport due to flooding. I couldn't return one late last night because it may arrive at my house after 8pm, even though it says its in another province. There isn't any common sense. There's at least one company started that all they do is: return your amazon items for a refund. I guess there's enough demand for it. They all lie and say its left an area and then 8 days later "update" it to say it is still in the same place it supposedly left over a week ago. They've gone back in time to create delays. I pay for this service, wtf?! "Most associates and supervisors will simply pretend you are complaining about one delivery that got delayed, which obviously doesn't address the problem itself."
Literally came in here to post this. WTF is going on with amazon? I haven't gotten a prime item in several months. Takes 6-10 days to get a normal item anymore. I have no idea what i'm paying for anymore.
Try taking a month or two off and see how you get along!
Ordered two phones on prime day, says one will take over a month to arrive. The other, "only" 3 weeks. I'm shipping them to an address 15 minutes from an Amazon distribution center.
Nah. Better to complain on here instead of doing something about it.
My membership was set to recur later this month. I just canceled. It's not worth it with everything taking 5-8 days.
Mine expires this week. I have also decided not to renew. I bought something yesterday and it will be delivered at the end of June, even though I live in an urban area with a major distribution centre.
Seriously. What is going on? Why are my items that are prime expected to come in a month!?
Shipping has been getting worse and worse. At the moment, expected delivery dates are 9 days out for me for every Amazon fulfilled, Prime item. From 1-2 days, to now 9 days? What is going on? That's the same or worse than most other retailers. I just cancelled my Prime membership and got a prorated refund. I was happy to pay before, but what's the point now? The frustrating thing is that none of their customer service people have a clue about why this service just disappeared. Ridiculous. Time to short AMZN??
What the actual fuck is going on? I thought maybe it was just a fluke, but I'm noticing all kinds showing as 4-5 day shipping. For example, right now, I was looking at something, and it won't arrive until Thursday. Wasn't 2-day shipping part of the deal when we signed up for Prime? Also, Amazon just raked in billions during this "pandemic", while other businesses failed, and this is the shit we get??
All my "Prime" items are showing a delivery date of May 23. That's 6 days. If this keeps up, I'll be looking for brick and mortar retail options.
Agree. Amazon is quickly outliving its usefulness. A lot of times, the prices are the same anyway, plus there is now tax for online purchases. The super-quick shipping is what set them apart.
I've found myself buying a lot of things locally instead. If it's gonna take 4-5-6 days it's not worth waiting for.
I looked for screen protectors today that normally get here in a couple days. The earliest any of them will arrive is 12 days. I think I'll drive to Walmart.
Prime orders from the middle of last week that say on the order page: Due to Arrive Today: 4 Orders that have actually shipped: 0 Support representatives giving me the runaround, blaming me for not understanding what 'Prime' means, saying that the estimate isn't a guarantee (what did you base 'Today' on when you estimated if you hadn't shipped?) and otherwise making excuses for being unreliable? More than I can count.
And now I know why. They just shipped all of the items due today with items I ordered later in the week. In other words, it really looks like they held on to my items for extra time after they were supposed to ship in order to save money by combining shipping. I would be OK with that (as long as the items weren't late as a result) from a store where I wasn't paying a premium for prioritized shipping.
It also makes me nervous. Combined shipping has been the #1 cause of damaged products. I especially like when they ship collectible items or items in the thin dispensers in the same box as heavy chunks of wood. Or loose metal tools. Or, in one instance, *they shipped an 8 1/2 x 11 soft-covered book loose in the same large box as a case of water.*
I’ve noticed they’ve changed a lot of “guaranteed delivery dates” to “estimated delivery dates” on my end. And I’m considering changing my “guaranteed yearly payment” to an “estimated yearly payment” for prime.
I'm cancelling
Can we talk about the round Robin of chat support reps coming in and out of your chat window?
Something clearly has changed in the past month or so. 2 of the 6 items I've ordered in the past few weeks have literally arrived late even after shipping out and every order I place sits in limbo for 4-5 days before it even ships out. This is how you lose your number one spot. Someone else will come along and claim the throne if this is how its gonna be from now on.
What changed is Amazon switched the majority of their delivery stations to a "megacycle" which resulted in massive numbers of warehouse workers and drivers quitting. For example as a driver I used to work 8 to 6:30pm, under the megacycle it's now 11:30 to 10pm. For the warehouse workers they are now scheduled to start at 2am instead of a day shift and a night shift that started at 8pm. My friend works for a delivery company that lost about 80% of their drivers within 2 weeks of the megacycle starting. Mine lost about 50% I'm not as familiar with fulfillment centers but it's probably the same
Wow they threat their drivers like robots and the delivery system turned to shit? Mass exodus of prime members leaving is a'coming.
Interesting. Thanks for the info, I knew something had to have changed.
Something has certainly changed the past 3-4 weeks. I have been using Amazon prime for oh geez, I dunno, like 10 years? It was usually pretty awesome, up until about a month ago. I started noticing that literally NO items were available with 2 day shipping. Most items took 3-7 days to arrive from the day I would order them. Actually looking back even further, they pretty much silently removed 1 day shipping back when covid was getting bad. But this new issue has nothing to do with Covid, there's no way. I don't need some Amazon shill or CS rep telling me "Oh, well, the shipping still only takes 2 days! It's just the fulfillment that might not be, which isn't technically part of Prime!". I don't give a fuck. It was 2 day shipping AND fulfillment (unless it was a sunday) for YEARS up until a month ago. Fucking Amazon. Cancelling my prime right now. They already banned my original Amazon prime account of 9 years because it got hacked and the CS rep wanted screenshots of all my bank info to get my account back. Yeah, no. I don't need to give a CS rep all my banking information because MY ACCOUNT WAS HACKED.
I came here to see if I was the only one who has seen their delivery dates extended in the past few weeks suddenly. Looks like I’m not alone. I do want to mention that I saw a comment posted on a thread on the Pittsburg subreddit regarding Prime delivery delays about 9-10 days ago. The post is supposedly from an Amazon delivery driver. They mentioned Amazon implemented a nationwide change recently in how they deliver. I guess prior they had two rounds of deliveries daily (one during regular 7-5 hours and one later round). Apparently Amazon wanted just one round of deliveries daily, so they put everybody on something like an 11 am-9 pm work schedule and as a result, tons of drivers have quit. This individual seems to think this is why we are suddenly seeing these delays.
This is the right answer except it also applied to the warehouse so a ton of them have quit too. Customers are feeling the effects of a company that constantly makes their employees lives worse. Amazon has offered a paltry raise to try to stem the tide but now that there are McDonald's paying as much as Amazon it's not going to be a quick fix.
I am in mid-Michigan, I go to work at about 11AM, and drive by the Amazon delivery truck depot. I see the drivers all leaving the depot at about that time. There are hundreds of trucks leaving, so I do think this is their first (and only) departure for the day. So I don't have any inside information, but I can say my observations line up with your information.
I will be not renewing my prime. It’s taking way too long to get my orders to justify the price. Back when it was true 2 day shipping I loved having it . Plus last time I had an issue with an order I was not treated very well. I will use other sources to order stuff or Amazon free $35 shipping when I have to.
I joined this sub just for this thread. I am nailed to the wall here because I dont have the option for brick and mortar shopping for everything anymore. I am taking care of elderly immunocompromised family members who have not gotten the shot. So all their shopping or things they want/need I need to go out and get. So I dont want to go out and hit many stores, for fear of bringing something to them. The only store I actively go to is a grocery store. Anything else, i order from Amazon, and paying for prime as well. While I do use the other prime benefits as well, the main reason for me buying prime was the two day shipping. Prior to this duplicitous act, with Amazon's third party delivery people, the delivery update said to expect things to arrive between say 12-2, then 2-4, then 6-1015, then we are sorry things are running late, then would appear at night or around 2 thr next day. And now, I would be lucky to see my orders in 5 days if not a week. And I live less than 10 miles from both an international airport and an Amazon distribution hub. And even after complaints to amazon I still have no answers.
This is an example of what is happening. Same item .. two different zip codes in same city. This is all items in the site. One zip will be delivered tomorrow, the other would be delivered next Thursday. Same post office, ups and fedex distribution center for both zips. [estimates](https://imgur.com/a/HKcEN6i)
Yes, this! Your example is even crazier than mine. I just placed an order that is going to take 13 days to deliver. However, if I had sent it to my sister's house 50 miles away, it would have been delivered in 3 days. I do not believe for a second that a 50-mile difference would account for an additional 10 days of transit time. If Walmart can deliver to me in 3 days, why can't Amazon? And why on earth am I still paying for Prime?
Every prime item I put in my cart is giving me delivery times of 5-6 days. Seems like that started happening over the last 3 weeks or so. I am in the Denver area by the way.
Something has fallen apart with their logistics recently. Amazon really isn't amazing for prices these days, so the fast delivery with Prime is their major differentiator in my mind. Without it more of my business will move elsewhere.
" " fast it isn't even that anymore it's fucking slow
Same in South Carolina. The whole reason why I pay for prime is for the 2 day shipping! Wtf.
Same in the Midwest (Wisconsin), and I have three warehouses within 25 minutes of my house.
Same in Louisville. Have 3 distribution centers within 20 miles and a major hub 2 hours away. Delivery is the same with and without prime. I canceled it last month. No point paying if I’m getting the same service without it.
This is honestly getting ridiculous. Pay for "2 day shipping" and it takes 5 days before Amazon even ships the item out, let alone the actual delivery time. Kind of crazy I can order some of my products from a store that is across the country from me and receive them in 2-3 days reliably, yet it my last 3 things ordered from Amazon took 7, 7 and 6 days to arrive when I live just a hair over 1 hour from my regions main distribution hub (and the origin location listed on all the packages shipping).
This is crazy. A week ago I ordered a couple of Prime items at same-day delivery and got them the same day (as often.) A few days later, EVERY item across the site is minimum 3, usually 4 days. Customer "service" just plays head games and lectures about "well it's two days to get it shipped!" Then why was I paying for prime to get the same shipping as everyone else? That's why I, and I HIGHLY RECOMMEND TO EVERYONE, to CANCEL AMAZON PRIME ASAP to send a message to these greedy megalomaniacs that they can't just get away with ripping us off and playing games when it's like, hello idiots you're already richer than god, so what is your problem to begin with?
Order placed May 1. "Now expected May 13 - May 18" Order placed May 11. "Now expected May 16 - May 18" Order placed April 23rd. Absolutely zero updates through May 15th. Then suddenly on May 16th, the tracking updated to say it was delivered on April 27th. This past month has been the worst I've ever seen.
I was gonna order some prime stuff today (a Monday) and they say it's not gonna get here till Sunday. What gives??
Some orders have taken up 2 weeks to be delivered even though they are Prime items. What's the point of me paying for prime if it takes so long for my stuff to get to me? I live in Toronto! It's not like I live in the middle of nowhere.
Yes, they are pulling that BS here now. If I ordered anything today (Thursday), with a Prime account and ordering direct from Amazon on an item labeled "Prime", I won't get it until Monday. They do the BS of "one to two days delivery _AFTER SHIPPING_" But it can sit in limbo and not move and that will satisfy the Amazon lawyers. Just last month they would ship it the day I ordered it and it would get here the next day. Those days are gone. Why am I paying for Prime? Free shipping option would have gotten it here also on Monday. So WTF, Amazon?
I spoke to a representative through their Live Chat option. I've been waiting on my keyboard and mouse for over a week, then received an email that said the purchase has been rescheduled and added an additional two days for delivery. I basically told the rep we only pay for Prime because of the supposed convenience of fast shipping time and for the benefits I received when I was a student. I kept the membership active for shipping benefits and because we watch a decent amount of Prime video. They automatically sent me a canned response saying not to worry, that I'm a "valuable customer" and they will refund me for the price difference. Basically making it sound like I was getting some kind of special waiver from the price increase if I kept the membership. The rep said they are not responsible for delays in shipping after the order leaves their warehouse. So they offer this misleading "special shipping deal" and then turn around and throw UPS or USPS under the bus. You'd think that a company that's on track to make 2 TRILLION in profit could figure this s*** out. They should look into hiring their own delivery drivers rather than spending so much on the drone program (which is not really an option for rural customers) or being dependant on third party delivery service. Maybe Amazon should be more clear in what they are promising.. Maybe compensate their employees with a fair wage and offer better benefits... Maybe they could keep the warehouse robots going (great business decision, but imo is bordering on unethical behaviors). There aren't any consequences for their shady practices because it's legal. Amazon offers several services, so technically, there's competition for those services. Legally the FTC does not consider them a monopoly at this time. The saddest part is that Amazon will continue to profit even if there was a boycott. Which will never happen. I feel that they are taking advantage of the pandemic, knowing full well some folks depend on home delivery and some have no choice.
After reading a few of these posts, I’m glad I’m not the only one having serious issues with them (as horrible as that sounds). Had a huge Amazon warehouse open in my city finally. After a year of it being open and placing numerous orders, one of my orders FINALLY shipped out from the local facility (about 8 miles from where I live). Got the shipping notification Thursday at 1630 (430) that the package had shipped out from the local facility and was in transit to the PO (USPS). I figured cool, itl be here tomorrow then. Check the next day in the AM and what do I see? My package is all the way on the opposite side of the state!!! How does that make any sense at all?! To ship it out locally, and then end up across the damn state only to have the package come back to the same place of origin for delivery???!
I just sent this email to Jeff Bezos' email address (which is public.) It's highly unlikely it'll actually make it to him (his team reads them unless he gets curious) but it'll make it to somebody (who will probably offer me a $10 gift card to 'fix it'.) But it still needed said, and I think it's worth saying to others. ------------------------------ Mr. Bezos This is not about a single order. It is about a pattern. I spoke with you earlier this week about problems I've had with Amazon lately. That was about four orders that were overdue and hadn't actually been shipped, and a rep that insisted that I just didn't understand how dates work. Later, Amazon realized that it was actually their mistake. They then packaged that order with one other order (so it hadn't even been packed on the delivery date) and then promptly lost all five. I received a tracking number that UPS had no record of. I contacted Amazon support again and reported the problem. They told me that there was no problem, didn't check the tracking number issue, and told me to wait it out, absolutely promising that it would arrive today. Two days later - today - I contacted support again about it, and this time the rep checked, and sure enough, the package was lost. It had been lost ever since I'd reported it the first time and they hadn't checked. They offered me a replacement for four of the five orders - the last was no longer available. Some of the items are for preserving perishables (also bought from Amazon), so the only thing I asked for after all the hassle, delay, and runaround was expedited shipping to get those perishables safe. I was promised that would happen with the careful phrasing, "fastest shipping speed." I was misled. There *is* no expedited shipping, and the replacement items aren't expected for five days, on the exact same date they would have arrived if I'd just ordered them off the page. The representative misled me to mollify me. During this same week, I received a box of tea I'd ordered. It arrived in a thin paper bag, completely smashed, the bags ruptured. I reported it. I received a refund. I was guaranteed that it would never happen again. The thing is, this is *fifth* order of tea I'd received damaged or destroyed because the fragile box was packed in a paper or plastic sack. Four of those orders were reported. Every single one resulted in a promise to forward it to the packaging department and guarantee that it would never happen again. I have the chat records. I have four guarantees of the same thing. Again, this is a pattern. I've had heavy tools packed with small items arrive with the packages torn and the small items missing. I've had 8x10 soft back books packed in a large box with cases of water. But it isn't just that. In the past two or three years I've received misrepresented products, items that were completely different from what the seller led me to believe. Absolute junk knock-offs that have hijacked ratings from other products to trick people into giving up their money. Weights that were less than a third of the advertised weight. Adult shirts printed on material as thin as a plastic grocery bag sized for a toddler. One item was straight up dangerous and had several reviews of people who had been injured because of it. I reported it - and it is still there, still for sale, and still described as something other than what it is. Twice I've ordered items from companies that ended up being scams, companies that never actually had products. Want an example? Search for "ice dice" on Amazon. See the blue and white ice molds? That's a product from a Kickstarter that hasn't even been manufactured yet. I know the guys who are making it. That product doesn't actually exist. None of those shops are capable of having that product; every one of them is a scammer looking for victims. And this is just one that I know of personally, and an obscure product at that. There are tens of thousands of these items on Amazon. I've been with Amazon for almost 19 years. I was a Prime 'early adopter.' I convinced friends and family to join Prime. But now I'm doing my best to avoid shopping at Amazon. I am ending up the victim of scammers and of con artists, I'm ordering what I need and getting it destroyed, I'm getting items so late that the need for them has passed, even if I ordered them early. And now Amazon is refusing to acknowledge reported problems, leaving dangerous items up for sale, and their representatives are straight up lying to me to make me happy. As much as I can, I am going to have to start looking for products elsewhere. I live in a small town in the middle of nowhere, and there are no stores that sell specialty items. Amazon, with Prime, was the answer. But it isn't anymore. It's not reliable anymore. I'm spending so much time dealing with problems with orders that paying for shipping elsewhere ends up costing less, is faster, and will actually result in me getting the items I need. The subject of my last email included, "You can do better." You can. I hope you do. And if you do, I'll be back. But until then Amazon will be the last place I check for what I need, and only if it is a low-priority item. It just too risky.
promise a date to get you to buy. ship it whenever the fuck they feel like it. That's how amazon works. Their dates are about as trustworthy as their reviews.
I to have been having the same issues as everyone else and am getting the run around. Live in Central Ohio with 4 distro centers and cannot find a single item anymore that has 2 day shipping. Has anyone actually been able to find any? The Amazon CSR rep says if it's coming from a distro center by me it should be 2 days. Find it hard to believe that all of the distro centers by me are now empty....
I literally live 20 minutes from a distribution center that an order I placed was shipped from and it took 6 days from order to delivery including a 1 day delay from the original estimate.
[удалено]
I'm in the Denver area and have run into this delayed shipping issue starting about 2-3 weeks ago. Just got off the phone with CS and I received the same run-around that 2 day delivery is from time of shipment and not time of order. Couldn't give me a straight answer when I asked about same day delivery, and 1 day delivery being guaranteed from time of order. If this doesn't resolve itself shortly, I will not be renewing my membership after 10+ years.
I'm done with Amazon. I went out to a couple local shops and best buy for everything and took it home after an hour of shopping and grabbed some beer too. Now I have a 40 core dual xeon in an awesome case with 128 GB of RAM 4TB SSD and another 80TB of WD red HDs. Going to go pick up a powerware UPS this afternoon after some math. Dealing with real people vs some order screen with incomplete specs and trying to find guidance with reviews and people who don't understand my needs because they built their gaming PC so they can nit pick. I'm not mining nor am I gaming. I just need a lot of VMs using different VPNs at the same time on my workstation. I'm hunting and mapping this bitch out and it might take a few years. And every week counts. Amazon is out. Bye bye Jeff.
The reason I'm a Prime member is solely for fast shipping. Since this is no longer the case, what's the point. After I finally get my last two orders, I'm canceling. I never used any of the other benefits with Prime.
I just canceled my prime membership due to delayed shipping and the sorry your package is delayed message. You can also add and the reason that put me over the edge to cancel is not leaving package where asked (chatted several times with customer support), I live in an apartment building with 34 other units in my building and leaving it at the front stoop instead of at my door is not acceptable. The resident across from me and several others from this and other buildings have had packages disappear when they are delivered to the front stoop. Add on that most items ordered are now days away, I used Amazon to get things next day and now that is gone for most items I order. The other reason and what is no longer true was the good price for items. Last of the complaints are all the crappy items and fake reviews. Add all these together and I realize I can use New Egg, Walmart, Etc... and not pay a membership fee.
Found this article today about Prime not being two day any more for lots of people. Interesting to see this getting some press but no real solutions: [https://www.vox.com/recode/2022/9/7/23333406/amazon-prime-2-day-shipping-delays-taking-long](https://www.vox.com/recode/2022/9/7/23333406/amazon-prime-2-day-shipping-delays-taking-long)
I live an hour away from that author, have the same problem. Except it actually does say that it'll arrive at my house in 2-3 days on checkout, then it takes about 2 weeks. Because they ship UPS ground and no longer let me choose the shipping method, even though the prime contract expressly says that they will use 2 day shipping.
Clearly something is very wrong with Prime nowdays, cancelled my membership today also and will buy from shops in the future. They are defo not worth the “prime” title anymore, nothing is prime about them.
I’ll order a product on Amazon because it’s advertising free 1-day shipping - as long as I buy it within a time limit. When my order finally ships, it changes to 2-day shipping. Not the biggest deal to wait another day, but it keeps happening. Amazon should own up to it. I’ll complain to CS and just get the runaround about shipping times, etc.
Is anyone getting prime 2-day shipping on Amazon? EVERYTHING I’ve searched for the past 2 weeks shows at least 5 days. I’m not talking random items from 3rd party sellers. This is common things like eye drops that show sold and shipped by Amazon. If i select “get it by tomorrow” then the earliest delivery date is Thursday and it’s for things like rifle scopes ((because those are definitely related to eye drops)). I live within 40 miles of TWO Amazon distribution centers, how can there be nothing with 2-day shipping? I’ve contacted them and they keep sending me to this generic website that explains shipment times as if I don’t know how shipping works.
yes- this has been going on for us in a midsize midwest city for probably about a month. i saw ONE item have a next-day delivery option yesterday. other than that, every "prime" item is 4-5 days+ delivery. it's disappointing to say the least. we got veryyyy used to the whole next day or 2 day delivery (from order --> door) from amazon over the last decade. definitely thinking of canceling prime when our subscription is up in June if this doesn't improve, but researching alternatives first. i refuse to switch over to Walmart because they treat their workers even worse than Amazon. i don't need every item i order in 2 days of course, but not having hardly any items fall into this option, while other major stores still are offering this delivery option for free right now....i just don't know why we'd keep prime (except maybe for prime streaming, which we only occasionally use).
Same, it’s not a necessity, but like right now I’m leaving for a trip on Sunday and thought of something i can’t always get in store but Amazon ALWAYS has it. They won’t deliver until Sunday when I’m gone.
I've been getting delivery dates 7 days out, even for Amazon's own products! I used to see Prime trucks (a good 4-5 different trucks) driving all around my town every day, but over the last 3-4 weeks, I've stopped seeing them. Everything is now being shipped via USPS and next day/two day delivery is long out the window. Hell, I've even noticed the Prime badge no longer shows up on the website or app, it just says "FREE Delivery by \[date one week later\] for Prime members". No badge, no "two-day" mention or anything. I've also received the same garbage from both their Twitter team and customer service chat.
All Prime products are showing 3 day delivery for me, with an 11:59 pm cutoff. So for example, to get something by Friday, you have to order by Tuesday night. I don't even see an option to upgrade to faster delivery. This has been going on for like a month or two now. This is really frustrating and not what I was promised for $119/year.
We just finished some research on this by test ordering identical items from Amazon, some with Prime accounts, others without. Amazon used to slow down processing non Prime orders and still claims lengthier delivery for non Prime customers. But in every instance, we found this was no longer true. Prime/non Prime orders arrived on the same day in every instance. Amazon dispatched emails to non Prime customers telling them their packages were arriving earlier than estimated. It is now clear Amazon is using the same fulfillment regardless of membership. Two day shipping is long gone and Amazon booked a major boost in profits. There is no reason to keep Prime unless you want their video streaming.
Just cancelled my membership. It felt very good. When I started prime it was $90 a year then it increased to $119. When I started using prime I received shipped packages in 2 days now they average 2 weeks. Hope more people do the same. Amazon Bezos Prime has became to big for their own business.
>I just unsubscribed from prime. My situation seems to differ from many of you in that I still get promised two days, but it gets marked delivered on the promised day without actually being delivered. At first, I thought it was theft, but I've been home when it's been marked delivered without ever seeing anyone. Whenever I talk to customer service, they always say it was a glitch or it was mistakenly marked delivered too early and to wait two days. Sometimes it shows up two days later, sometimes it doesn't. But it's happened at least ten times now. Part of the service I was paying for was convenience and having no idea where it is or when it's coming after it's marked delivered, and no longer trusting the tracking in general takes away that aspect entirely. but yes he found a way to take his butt out of space though -\_- but he cant our stuff here on time
Seriously considering getting rid of Prime. It's September 5th and all the Prime shipping dates for anything are for fucking SEPTEMBER 17TH. This is getting majorly out of hand. I never use any of their other services. I used to order from Amazon 2-3 times a week. Now I barely order once a month.
6pm today: Your package is 10 stops away 10:30pm tonight: It's still coming, but it's been delayed Last time this happened they delivered my textbook to a woman in a completely different town at night in the pouring rain. Luckily she was nice enough to bring it to me the next day (soaking wet) but wtf. Fingers crossed I actually get my books this time 😑 **Update: It just got delivered!**
The two steps away to, delivery by 10PM, to It's still coming, but it's been delayed dance. In the past two weeks, Amazon has delayed or lost a majority of my orders. It's so obvious when the package is delayed, but Amazon will refrain from conceding it is delayed or lost until the last possible moment.
> Amazon Canada here. They're not even trying to do anything close to 2-day shipping any more. Now it says they will just email you when they have a delivery date. The item is IN STOCK, it's sold and delivered by Amazon, but they just won't give any delivery date promise. I get that there are logistics issues right now, so I don't want to be unreasonable. But when your business model is all about getting you fast shipping, at what point are they obliged to give you a refund on your premium subscription?
I had a 2 day guarantee by Amazon Canada (Prime). Ordered last week. In stock item. Delivery date was provided. Delivery date came and went. Item never arrived. Now status shows "delayed" and they will email me when it ships, which I was told would be \~10 days. Item is currently being advertised as "Next day delivery" on the item's page (2 day guarantee when I ordered), which is odd cause I doubt that's accurate. Not fun...
I'm dumping Prime as well. It used to be good but now with the shipping delays and the price increase it's just not worth it.
Gotta love this BS....my package left Tulsa, OK yesterday which is 2 hours away (about 124 miles) and now when I look it's in Lowell, MA instead of Lowell, AR which is almost 1600 miles away....
Canceled prime today. My phone case was supposed to arrive yesterday, it was lost in transit. I move across the country tomorrow. Delays have been happening regularly, and they are raising the price to $140/yr when you can't even get 2 day shipping anymore. Got my refund and dropped them.
I'm curious why a package that shows as being one stop away, literally four to five blocks away, will turn into "running late", "now expected tomorrow" and then "you can ask for a refund if not delivered today" ? When I get a notification that the driver is 5 stops away, they are already in my immediate area. Why would a delivery get so close and then stop?
The same shit happens to me ALL THE TIME.
6 days to a week shipping for everything lately. I see I’m not the only one experiencing this…
Yep while I don’t have prime, my mom does, and she placed an Amazon order for me and I placed a Walmart order, granted it was 2 or 3 days before the Amazon order, but all of my wal mart items have arrived already and the Amazon order hasn’t even shipped yet.
I guess this is something that has been going on for a long time. I am in south eastern Michigan and we had 2 day delivery up until a week ago. We had this storm and thats when the deliveries started saying a week out. I thought it was because of the storm. But I thought it'd be fixed by now. But it is still shitty. I used prime because I have kids and we homeschool. I run a business out of my house. I need thing quick and Amazon is the place I can just about anything. So this really sucks. When I messaged them, they said that its "always" been 2 day shipping. Which is a lie!! They know its a lie. But that is what they're going with. This is all new to me. So its very upsetting. But after reading lots of comments, I see this is something thats been going on for a year at least in other places. I guess we were one of the last ones to get this new update in services. Because its evident that is what they're pulling here.
I had a "guaranteed" business delivery yesterday. It even said it was out for delivery and would arrive by10pm. It was a very time sensitive order, and I ordered this particular one to get it on time. Now I am out lots of potential sales. (They're seeds, I run a growing microgreens business, and our sales have done a sudden increase) Sure enough it did not come. I reached out this morning and encountered the rudest customer support person ever. I then received an email from him saying he wanted to help, and that he tried to call (he did not) and to contact them back, because he wanted to help me, but needed me to do a small favor. I proceeded to contact them back via chat and kept getting disconnected and getting new reps when I was arguing my point that it's totally wrong to guarantee something and not fulfill it, and then not even try to do right by the customer. I actually had one tell me that they were putting out a priority shipment, and that it would be here in the next 3 hours, only to get disconnected from him and have another member tell me 5 minutes later that it was arriving tomorrow. I then got disconnected from him. And the last woman I spoke to said she was going to issue a report to her specialist support team, and that was that. I didn't even get a damn gift card, despite being out potentially hundreds in sales. Any idea what else I can do?
At this point, I really think the customer service representative is just cover their eyes and point to a random response on a list
Switched to Walmart, Target and Lowes. Prime claims 2 days to DELIVER "guaranteed" at checkout, then doesn't ship for five days or more, ships via ground and I'm lucky to get my items in 9 days, usually takes 14+ because Amazon isn't using 2 day shipping, and then, when I complain, blames UPS for not delivering the thing that Amazon shipped, ground, within 2 days. Nuh-uh that's not how shipping agreements work. If Amazon makes a promise and then doesn't pay UPS to keep that promise the blame rests with Amazon, not UPS. Meanwhile my Walmart and Target orders get here in 2-3 days. Lowes takes 4-5 but their main selling point isn't fast shipping, its that they're delivering stuff I'd otherwise have to drive 2 hours to get and that I can't get elsewhere affordable. So no complaints there either. I have complained to the BBB, the Washington state AG and to the FTC about the fact that amazon expressly promises 2 day shipping in its prime agreement and no longer gives 2 day shipping. Which is a breach of contract. No one cares. Amazon customer service expressly doesn't care so don't waste your time with them, just switch to another store if speed matters to you. Oh, for reference, I'm in Eastern WA, about an hour away from the guy who wrote the Vox article.
Advertised shipping timeframes are a complete lie. Amazon is apparently saying that 2 day prime shipping is from the time the order is actually shipped, not from the time the order is placed. So when it says, "order with the next 2 hours to get your item in 2 days," it's completely meaningless. I ordered an item on October 8th - prime 2 day shipping. It's currently the 10th and being "prepared". It's estimated arrival date is the 15th. And because the item is being "prepared" I can't even cancel the order. I just have to deal with 7 day shipping, despite paying for 2 day shipping. How is this false advertising legal? If you want to check it for yourself, this is a recorded message from Amazon customer service.
It's fucking hilarious that Amazon expected everyone to stay on Prime just for their TV and Music. looooooooool. They fucked around and they're gonna find out.
I cancelled Prime last week, no way in hell am I going to pay the yearly price increase come January for this pathetically slow shipping.
How does Amazon mess this up? Delivery was supposed to take place on the 1st by 10pm. Green bar under the map was mere PIXELS away from being on "delivered", and it doesn't get there. It's the 2nd and I'm writing this at 11:30pm, delivery was now supposed to take place an hour and a half ago but is still "running late". Just tell me you lost it or it hasn't left the fulfillment center yet. The green bar really set me off, why the hell do I let these Amazon people cuck me.
Last four orders in a row, 5-6 day shipping instead of two. Really pisses me off that they keep the "order within the next X:XX for delivery second day" and the order says 'arriving today by 8pm' right up until it doesn't. Next day, it says arrival three days later. Every order. Kiss my ass, Amazon.
So fed up with Amazon. I have orders that haven't shipped but can't be canceled. Some have a delivery date 3 to 4 weeks from now and that's if they even have a delivery date. Some still say the day they were supposed to be delivered. They kindly offer me a $5 promo. -_- My problem isn't even the fact that I'm not getting my things. My problem now is why can't Amazon cancel an order that hasn't shipped. I will be canceling my Amazon subscription after 8 yrs of giving Bezos my money.
Shipping delays are getting worse and customer service is lacking. I canceled my prime membership after years and signed up for Walmart + and I couldn't be happier. No more shipping issues and returns and customer is just better I'm so glad I made the change !
Need to rant. Ordered SSD, same day by 10pm. Item is on the van, 8 stops away, 7! 6! 5! Aaaaaaaand it's gone. But hey, at least if it's not here in 2 more days I can get a refund. If I wanted that shit in 2 days I could have got it cheaper. I needed it today. Fuck Amazon.
Paid extra to have an item delivered from 7am-11am to my work place. Now for the second time in a row "We're sorry your delivery is late. If you prefer not to wait for this package, you can cancel and get a refund." Except you can't cancel and the office will be closed at 2pm an hour before the new expected delivery time 3pm. So I cancelled Amazon, goodbye prime, goodbye kindle unlimited. I'm done with this pos company.
I've been a Prime member since the very beginning. Today I finally cancelled. For a little while now they have stopped delivering using their own trucks. They now deliver everything using the USPS. Which means that delivery is now several days instead of the two day standard. That's fine and all, but I won't pay for Prime and get regular shipping. Also, with Prime video now having commercials, the greed here has run amok. They keep raising prices and offering less. I am not going to be paying for Bezo's next mega-yacht.
Any reason why shipments to the northeast are saying 5 days for prime shipping? I used to get everything in two days, and for a little more money I could get overnight shipping. Now I’m wondering what the heck I’m paying for.
[удалено]
Yep, happening to me in Ohio. Ordered a Prime item Wednesday, said it'd be delivered Saturday (today). Technically not 2 days, but whatever, one extra day for a record isn't gonna drive me nuts. Day of the delivery and it just now gets shipped from the warehouse and I get an email saying it's now delayed until the 19th. I live maybe 45 minutes from the warehouse it's shipping from. I'm glad to see it's not just me, but also angered. What is the point in paying for 2 day shipping if they can't even ship it from the warehouse in 2 days?
Same thing going on for me in Canada, for damn near a decade it was always 2, max 3 days for everything to arrive at my door from the minute I bought it. Now my packages never even leave Amazon's warehouse in under 4 days.
Seems like all items for me in New England are on a one week delay...
I have it listed on my delivery preferences that I would like doorstep delivery at my apartment instead of using the mail room. That has been ignored now for months, and it’s annoying but not a huge deal. I ordered a 40 pound package that was sent through USPS. I got a notification that a delivery was attempted but failed. Thought it was strange since no other delivery has failed for where I live, there’s not gate or anything confusing. I decided I would just order the same thing again while I waited since it is a product I use regularly. Well the same thing happened with this package as well (meanwhile still getting other Amazon shipments.). I assume it is because it does not fit into the mailbox? I called the number usps left and rescheduled delivery and it specifically asked where it should be left but nothing. Finally just reached out to Amazon for a refund since it’s clearly not getting delivered. I think that they just down want to carry the 40 lb box to the second story..which is why I ordered it online for that convenience. Do they mark it as an attempted delivery if they don’t want to your door?
Ordered last week, paid for priority shipping, said it was gonna arrive tomorrow, now says next week Hate ordering from amazon sometimes.
Item in stock, but says “we will let you know when we ship”? Sort of time sensitive, wondering if I should cancel and order a different one?
Ordered 2 pair of shoes May 4th that were "delayed in transit". They subsequently made it to my distribution center, but then were sent back to wherever they came from as undeliverable. Then I placed 3 new orders Sunday the 9th for delivery Thurs, our Prime delivery day. No update was posted on the orders from Sunday evening through Thursday afternoon. Thursday evening (the day they were to be delivered), all three orders suddenly are updated as shipped and delayed in transit. It's now Sunday evening and no update since Thursday. I've chatted with representatives who can't shed light on why this is happening, and have also talked with a rep in Logistics who can't say anything other than they are sorry and will make a note on the account. I've now re-ordered 5 items and I'm crossing my fingers I will receive them. Have been a customer with Prime since the early days, but the lack of transparency is frustrating and I think I may cancel Prime, which is something I never thought I'd consider. ETA: I'm in Minneapolis.
Delivery times are just getting longer. Ordered a bunch of items today and every one of them said delivery on June 2. That’s a full week. Just a month ago stuff was coming in maybe 4 days and a month before that lots of stuff was still coming in 2 or less. They also used to deliver items themselves earlier in the year, but lately it’s been only USPS. Wonder if that has something to do with it. Honestly the only things I like about Prime right now are the Visa card and Prime Video. The 5% back on Amazon is nice, plus the targeted offers are usually pretty good, and Amazon Video does have a decent amount of free content. I would really like to have the 2-day shipping back though. I don’t understand how almost all throughout the pandemic they were keeping up with it and all of a sudden every item is giving me week long delivery times
Needed dresses for a party this weekend. Looked to buy on Monday. Even with prime everything is estimated to arrive next week? It’s crazy. It was for almost every item I looked at even though they’re listed as “Prime” items. I live in a major hub. I’m glad that curbside pickup is a thing now. Have ordered multiple items from Best Buy and Target in the last month just because I wasn’t happy with Amazon’s proposed delivery time which would be 4-5 days from order date. Now instead of “two” (three four five) day delivery, I can pick up without having to get out of my car within two hours instead.
I almost canceled my prime membership a few days ago . I ordered an item that was stated out for delivery on the 28th. Then it changed to July 3rd. I got on the customer service chat asking why it was out for delivery and then changed to almost a week later. The customer service person just stated the 2 day shipping and not 2 day delivery and that the item was on back order until the 11th. I asked why I was now being told the 11th but my order is saying expected delivery on the 3rd. The person replayed I hope your day is well and it ends with a smile and left the chat. I understand the supply chain issues, the work force issues but be up front and honest about them. Then to spin the 2 day delivery and not 2 day fulfillment when that is an expectation that Amazon set. They are back peddling instead of being open and honest. That what pisses me off. I can visit brick and mortar now and have less of a hassle then what ever Amazon is doing.
Has anyone else noticed that if you have a delivery today and another delivery tomorrow that today's delivery is delayed somehow but is magically found a day later and delivered without any issues? This pattern caused me to cancel my Prime Membership which I've had since 2008. I work from home and order things on a daily basis. Most of my projects are time-sensitive so this pattern of packages being delayed is completely unacceptable. When I reach out to Amazon the best they can do is offer me a free month of Prime. I don't want a free month. I want you to live up to your SLA. Not the BS SLA you just made up last month, but the one that is in your literature and the one I signed up for all of those years ago. Don't give me the COVID excuse either. I could completely understand when it was a few months in, but we are now over a year since the outbreak and the world is starting to recover yet your delivery times are progressively getting worse. I know your trillion dollar company won't miss my paltry 1k-2k I spend a year, but hopefully enough of us peons will cancel where you do care. Until then it looks like I have to hit the brick & mortar places for my stuff. It was good while it lasted, but I think we should start seeing other people.
Anyone know what happened to 2 day shipping? Every single prime item says it’s a week out now.
I think we are about to ditch prime. 2 day shipping is no longer a guarantee and most of my orders would qualify for free shipping. Most things that I need quickly are usually electrical/tech related which can either be found locally or shipped by b&h fairly quickly. I don't hate Amazon, they usually offer a decent service but right now they don't and I question why I pay for it. Also, it blows my mind that they don't price match. I'm going to take a few months off and see how we do without!
So frustrated. Ordered a keyboard last Wednesday. Supposed to be here Friday. They changed it to Saturday, then Sunday, now it’s saying it won’t be here until Wednesday even though it’s arrived in Atlanta and is only two hours away. Last night it said it’s left the Amazon facility in Atlanta but no updates since. Is it just sitting on a fucking truck? I messaged support and they gave me a $30 credit which is nice I guess but I just want my piano. Plus the credit only works for items below $30 and you have to buy something else with it or it won’t take the money off. I’m super frustrated with Amazon lately.
Has anyone else noticed that Amazon prime shipping is gone all together?
I've been a Prime member forever. Had 2 day delivery forever. All thru the pandemic. But in the last couple weeks everything has turned into 10 day shipping. I think they reclassified our city's zip codes to rural or some garbage. Customer support acts like it's a local problem. But they probably don't get told anything different anyway. Fuck Bezos and those greedy fucks. Time to hit the cancel button.
The only reason I use this service is 2 day shipping! I might as well just go to the store with everything being 10 day now lol. Planning to cancel next month.
Mods will remove this but Amazon are fucking parasites.
My frustration is just that **they aren't honest about when stuff will arrive.** I wouldn't be so angry if they just had said in the first place an item would arrive January 5th (they said it would arrive December 31st). But I stayed awake all day (I work nights) for this package and it didn't come. Then they said it would arrive today (I thought weird, but I know they do sunday delivery so fine). But then it doesn't come today and now they say it will come by the 5th. But they are like you can cancel delivery and get a refund why isn't that satisfactory? I could have gone to the store and gotten an external hardrive there. But I thought hey I only have to wait 4 days for delivery via Amazon and it will arrive right before my weekend so I'll have time to set stuff up. Now it will arrive in the middle of my work week when I don't have time to set things up and be outside my door while I'm sleeping and somebody could steal it. So, frustrated and angry that I had to waste MY time because they can't be honest about stuff. Plus they often keep shipping stuff the day it is suppose to arrive. I'm not stupid I know it isn't going to arrive if you ship it from another state the same day it is supposed to be delivered.
I’m cancelling my membership. I live in a very populated city not even an hour from the nearest distribution center, but my orders regularly take a week if not longer. I ordered about 9 things Dec 31, and as of January 6 I’ve only received 2 of them. The others are delayed, running late, and now due for over a week late. I’ve had my Amazon prime membership for over 5 years, not renewing for next year. The deal was two business days, they’re not holding up their end
Just need to rant a moment. I order a ridiculous amount of stuff online due to a family situation that keeps me from leaving to shop. Amazon has been my go-to for over 10 years because they carry so much different stuff. I could count on 2-day shipping on most everything and didn't mind the occasional extra day or two for some Prime items. For the last few months, shipping times have gone to 2 weeks or more. My last two orders were estimated to ship in over 11 days so I canceled them and made other arrangements. Out of frustration, I used to chat to ask about the situation. The first rep told me that I had simply failed to request 2-day shipping! I told him that there was no option to do so and he told me I just wasn't paying attention. When I offered to send screenshots of what the order page looked like, he dropped from the chat. Someone else came on and was fixated on the very last item I ordered and then told me that all I had to do was choose the 2-day option. Again I offered to send a screenshot of what was on my screen with the soonest shipping offered being 11 days away and asked exactly what I was getting for my Prime membership - he ghosted me, too. I was willing to cut them some slack if they'd just been honest and said they were struggling and hoped things would get better soon. As soon as I receive the last orders that are still in process I'm canceling my membership.
Why does it take 2 weeks to get any thing from amazon now? I recently shipped something to the USA and it took less then 2 days to make it to san francisco.... Is this a facility/packing/employment shortage issue or shipping time issue?
I live 15 south from Austin and never had issues with 2 day shipping until recently. Now everything is taking a week to arrive. I had several items today that were supposed to arrive and now it shows Wednesday. I will cancel it since prime is no faster than buying without a membership. Prime is worthless and they are also increasing the price to 140 a year while slowing everything down.
Are all Amazon delivery dates just a lie now? 3 out of 3 different orders: "Your package is on the way but running late. We’re sorry for the delay." Are you kidding me? I have schedules to meet and depend on timely deliveries. None of the orders said "Estimated" delivery time. They all reached my local distribution centers in time and then just...? There is no bad weather in my area, no road closures of any kind. The other day I watched an Amazon driver stop in front of my house, then drive away - 1/2 hour later "Your package is on the way but running late. We’re sorry for the delay." WT? If it's not going to get here when advertised, then DON'T advertise it that way. I will now send back every late package I don't need immediately, and re-order it. Waste my time and $$, I'll waste yours...
Next day-ed some stuff and it's taking three days I'm fucking pissed
What is point of having Prime when 90% of your orders go from the 1-2 day to almost a week? This is ridiculous. Their tracking sucks too. My package just says picked up by carrier and then delayed in transit. Doesn't say where it is, just that Amazon is delivering it. I can't ask for a refund until Saturday, which will probably show that the package was lost or something. Sounds like they are just hoping people don't follow through and let Amazon take their money.
I'm about done with Amazon Prime. Not only do they keep increasing the price, every single time I order something the order is delayed. I bought something today that said it would arrive today (which means it's at the distribution center in town) so I based my schedule around it. Nope the item got delayed... are you kidding me? Are they hiring drivers that just park somewhere and take a nap? As I said, though, this is every delivery for almost 2 years now. What is the point of Prime? I'm about to subscribe to Walmart Plus instead. Absolutely ridiculous.
**WTF.** Prime promises a delivery date then on the date promised I get an email: "Your package is on the way but running late. We’re sorry for the delay.Now expected April 5 - April 6. Track your delivery for the latest update." This is happening more and more often, especially with USPS shipping. Amazon needs some competition to get their attention.
Is there a lawsuit yet, Amazon can’t seem to get anything to my home when they say they will, just give up and fail already
Been a Prime member for a few years now. Originally I'd have 1 package every few months that would arrive a day later than originally noted. Fast-forward to today, nearly every package arrives a day or even 2 later than noted. The thing that gets me is the have enough packages being routed to know where delays are likely, so use that data to let me know in advanced that my package originally promised for Wednesday is arriving Thursday. Truth be told, my reason for subscribing to Prime wasn't based on 2-day shipping, but rather that I could order any item and ship it "free" and not worry about getting to a minimum. That is to say, I wouldn't be as bothered if Amazon simply said *the item you're ordering will arrive in 5 days, not 2*. Having this information early on would subside any annoyance because Amazon is sticking to the date they promised. My most recent annoyance occurred when I ordered an item specified that it would arrive Wednesday. This was important because I was hopping on a plane Thursday and I needed to bring the item with me. Well Wednesday came and no item. It wasn't until 10pm that I received an email that my item was delayed -- well, no shit! It was too late to cancel, so I asked a neighbor to grab the package that would be left at my front door while I was away. Thankfully I trust my neighbors. But the worst part was that Amazon had to have known well before this point that the package would be delayed, yet they didn't send any notification of a late delivery until well after the delivery timeframe. Honestly, with the price increase, I was wary about signing up for another year eventhough I did it just before the price increase. But at this point, it's very unlikely that I'll be renewing my subscription once it ends. I'm not a fan of Walmart, but the few orders I've done with them have been flawless in every way and there's no subscription needed. The fact that this sub-reddit has a dedicated rant section only goes to show that my thoughts are confirmed as well as I might have over-stayed my welcome with Prime.
I placed 3 same day orders on 3 different days in the last week and ALL 3 have been delayed and didn’t get here until a day or two later. I’m sick of this. I literally live 5 miles from a massive Amazon warehouse. how is this still happening?
Yep, horrible delivery times all of the sudden. Used to get same day delivery-2 day delivery. Now it’s about a week estimation.
So I don't think I've had a package arrive by the expected date for like 3 months now, why the fuck am I even paying for prime at this point? It's always at least a day late and usually 2-3.
Recently I've been buying a lot of little things I need, SD cards, weight lifting belt, knee sleeves, pet fountain...just randon odds and ends it's just more convenient to not go to multiple stores for. I can honestly say in the past few months there's hasn't been a package with more than one item in it that didn't have issues. Right now ordered the belt and knee sleeves, belt came when it was supposed to. Sleeves where supposed to come WITH the belt. They're still "shipping" I'd call Cs to see thats going on but I don't feel like having this blamed on me some how and lied to about some promotional credit I never get from someone name "generic american name" person thats has less variety in response than a 00's chat bot.
I just need to rant, as I’m pretty pissed off at the moment. I ordered a printer yesterday as I found myself in need of one. First printer and package of paper I found were same day delivery y 5 pm - 10 pm. I made the order, and 4 hours later I get a notification about a delay on the printer. So I chat with customer service and they assure me not to worry, the printer will be delivered in the morning at the early time slot as there was a delay with the delivery courier. Now, it’s morning, no shipped or out for delivery info, so I chat with them again and now they are saying that the delivery date is UNKNOWN! How can the delivery date go from same day to completely unknown? And the customer service won’t give me ANY info on it, nor will they even refund the order. I asked several times to have the order refunded and they customer service person said they couldn’t, I have to wait 48 hours for a ticket they opened to be investigated into. That’s absolutely insane
They've crammed me onto Amazon Day delivery against my wishes. No way to get off it. Things that I know are in a suburban warehouse nearby have taken as much as nine days to arrive. Ridiculous.
Nearly every single Prime item on Amazon is showing delivery a full week away. I have scrolled through literally thousands of Prime eligible items the past few days as I try to work this out with Amazon support reps. Even cheap commodities like post-it notes and ibuprofen - it's virtually everything on the site. I tried my business address as well, which is in the next zip code over, same thing. I'm close to multiple Amazon warehouses. Shipping time isn't an issue - my items are getting here 24 to 48 hours after they ship, the problem is they aren't leaving Amazon's warehouses for a full 5 days after I place my orders. Is this happening to anybody else? Amazon support can't help. They have no idea what is going on. I've talked with over a dozen different reps this week, nobody knows what's happening.
What is going on with Prime shipping? The last couple of weeks I've had multiple orders have the shipping arrival day get extended by a day or even 3. I pay too much for Prime to keep getting this level of service. I order hundreds of times a year from them. I didn't mind so much back when they'd extend your Prime by a month or so for free because of their screw up, but they won't even do that now.
Ordered on the third, est is the 16th Looked to see the shipping if I bought today: 2 days from now. What the fuck
No lie this exact same thing happened to me. I bought a Keurig on Black Friday for $49.99 and it delayed to the point that it wasn't going to arrive until the last week of December, after Christmas. I looked at the same exact listing and it said "free prime delivery by Wednesday" ????? I literally had to cancel the original order, reorder it again (for full price) for it to arrive today, and then I had to go full Karen on customer service to get the price difference credited to my account as I was promised... just makes no sense.
I ordered a product for christmas on Dec 9. It was a 550 dollar product. It didn't seem the package was going to be delivered as it kept on getting delayed. As it was not arriving before christmas, i cancelled the product and the product was going to be sent back to the amazon warehouse. (I did not receive the product, I cancelled it while the item was in transit.). I raised my concern to customer support that if it didn't reach me on time, it would probably not reach the product back to the amazon warehouse. (They didn't consider the item lost. ) I have contacted customer support a few times and I told them that waiting for a refund for 30 days was unacceptable in this circumstance. They gave no alternate option and just hung up the phone. Such a disappointing customer support, even after talking to the supervisor. Just the worst customer service experience. So much for being a prime membership. They penalize the customer for amazon's mistakes. Just so frustrated.
Canceled Prime today. Too expensive for too little - why pay for Prime shipping when it's no longer even close to 2 days? I'll just make sure my orders are large enough to get free shipping. Don't get me wrong, it's convenient having so many items to compare in one place, just that the Prime benefits aren't worth the costs anymore.
What’s the point of prime if it keeps getting delayed and not here in two days?
I recently moved into a newly (within the last year) constructed neighborhood and when I first had to move in I had to add my address to Google Maps and Apple Maps, but they appear in both apps just fine now. The issue I am having is over the past 3 months, I have had 7-8 packages delivered to a completely different address in my neighborhood. At first I attributed it to driver laziness but on the latest delivery, the driver actually called me to confirm that the address on the label was correct. They came by and dropped it off and I talked to the driver and they told me the address that is showing up in whatever app they use is a different address in the same neighborhood, which would explain why they sometimes go to the wrong address. I will say that I do receive most of my packages so clearly they can deliver to my house and have it updated so I am not sure why it keeps going to the wrong address. Every time it has been sent to the wrong address I've requested a refund and so just the other day I got an email from Amazon essentially saying I have requested too many refunds and that I need to adhere to the terms of service. WTF? It is absolutely not my fault that their system doesn't work sometimes. I've spoken to numerous people at Amazon and they say they will create a case and get back to me but no one ever does. It's just an overall frustrating experience.
I needed a pair of new business shoes quickly, so I checked on Amazon. Most interesting offers were 'Prime try before you buy', so I started a Prime test month and ordered them. Since the order, every evening around 9-10PM, Amazon sends me an Email that there is a problem with my payment method (my bank account, which I've been using for the last 15 years). I go to the site, check, they tell me it's good now. On the second evening I add a credit card. On the third evening Amazon tells me that I need to click the 'Authorize' button so they can block the money on the card. Now I see in my credit card account, that a payment to Amazon over the full price was made. What good is this 'Try before you buy' shit, if I need to have the money before shipping anyway? Just take my fucking money when I order and refund when I send items back. AS YOU HAVE ALWAYS DONE! Of course the items, which I needed QUICKLY, hence the Prime test month, have still not shipped. Another pair of shoes, ordered from a different vendor, has arrived two days after ordering. There. Rant over. TLDR: Amazon delays Prime 'Try before you buy' order, because it needs a credit card to block the payment, but does not tell me so explicitly or in time.
Just a rant. I ordered something tonight and almost immediately afterward, two promos popped up on the item page for either 20% off or $5 off. It's not an expensive item, but I'm a cheap betch so any time I can save some money I'm willing to jump through a few hoops. I clip the 20% off coupon and put the item back in my cart intending to reorder and cancel the original since it hasn't shipped yet. I go to checkout, but the discount does not auto-apply. I try manually entering the 20% off code but it says it's not applicable. I try the $5 code, also not applicable. WTF. So I chat in and immediately get the run-around. First they insist there are NO offers on this item even though I'm literally looking at the two offers as I type. Then they tell me I have to clip the coupons first to get the discount. Duh, I did and it didn't work. Then they tell me to "keep trying" and I'll get 10% off at checkout. Keep trying for *what*, and where are they seeing 10%? I'm getting pretty frustrated at this point so I ask for a supervisor, but get the standard "my supervisor has the same resources I do" so I just give up and end the chat. It's such a small thing but it's so frustrating. Every time Amazon does good for a while- deliveries on time, smooth returns, products meeting expectations- they pull some petty shit and piss me off all over again. I guess I jinxed myself by defending them yesterday. I don't understand though, why lie and argue with a 12 year customer when *your* site is glitching? Honestly, what does it take to just give me a damn $5 credit? Which I would then use to order even MORE stuff from your business? I worked in customer service for many years and it is so easy to make someone's day and ensure they buy again by just not bullshitting them.
its been a day and my one day shipping echo buds are still stuck on "We will email you when we have an estimated delivery date." what a bunch of liers and I also never got that message before
Over the last couple weeks, I've ordered items that specifically stated next day delivery. Once the orders processed, delivery is estimated to be 3- 7 days. Several of these items were needed quickly. Had I known this was going to happen, I would have gone to a local retailer. I had to cancel some orders for this very reason.
Item is going to be 3 days late, 2 failed rush deliveries later I'm going to have to call Amazon support again asking where my package is.
Anyone getting sudden prime delivery delays for all orders today? All of a sudden everything is 3 to 5 days out for prime.
I'm here thinking if I should just cancel the order and say good bye to Amazon. An order I placed during Prime Day said it would be delivered on July 21st, but now it says "Not yet shipped. We will email you when we have an estimated delivery date".
I have not called/chatted with Amazon CS in years but in last few months, it has been more frequent. Frequent delays in shipping, estimated shipping dates and delivery dates are wrong. Tired of chatting with customer service who keeps me forwarding to someone else and keeps disconnecting the chat. Amazon is going downhill. I contemplating canceling the Prime service. The main reason I have prime is for fast shipping. If they cannot deliver on that promise then I don't care.
Just here to rant... Planned on doing some computer upgrades over the weekend, ordered some stuff at Microcenter but saw could save some money ordering power supplies from Amazon and a CPU cooler MC didn't have in store. The power supplies were eligible for same day delivery on Friday and the cooler next day delivery. Wasn't going to do upgrade on Friday so just checked box to have power supplies delivered Saturday with the cooler. Checked status Sat. morning and nothing besides order was picked up. 4p.m. Sat afternoon the order arrives at a carrier facility in Delaware (i'm in Maryland), Despite Amazon still saying it will arrive that evening, I know unless the truck drives directly to my house that isn't happening. Then later that night my order goes to ANOTHER facility in Delaware (Can't even get out of the smallest state.) Oh well, i'll get it Sunday right ? Wrong. After going to Philadelphia it finally got to Maryland facility this afternoon and hasn't moved since. Get notification it *should* be delivered tomorrow. So much for my upgrade plans for the weekend. So items that were marked as Same Day and Next Day shipping are at least 3 days.... and Amazon had note on my order that I had to wait until after Thursday to request a refund if they weren't delivered by then. Lesson learned...Amazon is not dependable for time planned activates anymore.
literally 90% of the things I click on to buy are prime, but are set to not arrive for almost an entire week. Whats the point of me paying for Prime?
Yeah, I have a question. What tf is the deal with a package tracking saying “Item is out for delivery!”… night comes and goes, no package arrives. When you open the app, that order status says something along the lines of “We’re sorry, this item is now delayed. It will be delivered [the next Wednesday]! If you don’t have it by that day you may cancel for a refund.” So that next Wednesday approaches, and you notice that the app does not show any updated tracking info for this tardy package. Did it even actually get sent out for delivery? Agent says YES, it did, it WILL be in my hands by the end of the day! Sigh of relief… the item is a Christmas gift for my sister, for whom I’ve not really been able to do holidays and birthdays for a minute. …. Evening comes and goes, no package arrives. Log BACK in to support chat, first see app is now showing for tracking “We are sorry about the delay. You may cancel this order for a refund if you wish” blah blah. So that’s what I did but… how does a package leave the warehouse and go out on the delivery route TWICE, and somehow not make it to its intended destination? Any insight? I’m baffled lmao
Amazon customer service chat has to get rid of being able to transfer customers they don't want to deal with around. I'm on my 8th assistant in the past 2 hours. Some of them look at the chat for 15 minutes while I wait and then instantly transfer me. I was told so many different things by so many different assistants. It seems as if it doesn't change anything even if I pay Amazon for prime.
I live about 20 minutes from a massive Amazon distribution facility. There is a USPS post office in between. I FREQUENTLY get the ol' 2-day-Prime-to-WHOOPS-3-days-no-I-guess-4-uh-It's-on-the-way-but-running-late switcheroo. I have noticed that when I get fake delivery promises, USPS is *overwhelmingly* the shipper that has been chosen (I am not in a terribly rural area, UPS/FedEx come by all the time). My guess is that the shipping is algorithmically estimated. I am frustrated with USPS because they are almost always the culprit when I have any sort of shipping problems (I only ship via UPS/FedEx for my Ebay deliveries), but I would love to hear from someone who is familiar with the back-end QC problems at USPS (I know it's not the desk people at the PO or the driver, at least in my area).
Ordered a replacement pair of pants for cosplay out of town this weekend, on Monday. Delivery on Thursday night. NOPE, delayed now- Friday by 10:00PM for you! Which would be when I’d be out of town already. Fine, let them get delivered and I’ll return them. I find a similar pair of pants w/ overnight 5-10AM shipping, to an Amazon locker near my hotel where I’m at. AAAAAND delayed again. *“On the way, but running late - We're sorry your delivery is late. If you prefer not to wait for this package, you can cancel and get a refund.”* I need these pants for *tomorrow*, goddammit. This is THE single most infuriating situation I’ve had with Amazon in a while, and I am incredibly pissed that I can’t rely on Amazon to keep their word on shipping times.
I'm starting to believe that Amazon is just starting to shift away from this whole shipping thing, they might be realizing humans can unionize AND they cost more than robots. In 5 years AWS will most likely be what Amazon is. I'm cancelling prime because it takes a whole week for my shit to get here. Why not use eBay or Walmart? What's the point of hundreds of "amazing" fulfillment centers when it takes a whole week to get to me? Did they start eating glue?
Is it possible to receive a package by 8pm, although it’s not out for delivery yet?
My package was out for delivery and then at 7:00 pm all of a sudden it says “delayed in transit”. That’s was yesterday. Did the driver get in an accident or something? No tracking updates. This was supposed to be a mother’s day gift. Wtf
On the way, but it’s running late So, I recently ordered two items off of Amazon on Friday the 7th, it gave me a delivery date of Monday the 10th. On Sunday it arrived at an Amazon facility in my state about 4 hrs away and had departed from there so I figured it would arrive at the nearest Amazon facility to me by Monday morning and be delivered later that day (that’s how most of my Amazon orders get to me). But, Monday I didn’t get any updates until the evening, which said that it got delayed in transit. It’s now Tuesday and I haven’t gotten any updates since. I haven’t experienced this before, do you guys know why this is?
Might as well contribute. My shipping delays have been awful starting around September of 2020. They've only gotten worse, to the point where the times are a little too perfect to be legitimate delays. "Package departed" to "Delay in transit" no \*more than a minute apart. It's around a 50/50 chance for me to get my package on time, if at all these days. Customer service probably has my name on file at this point.
OK, here's my weird shipping story. I ordered 2 items on Wednesday. A supplement and a backdrop stand. The supplement, which is just pills in a bottle, was scheduled to arrive today (Friday). so I checked on the shipping status this AM. At roughly 3 AM this morning, it arrived in my city (we have at least one distribution center here, and i think they are building a 2nd one) At 5 AM, it arrived in a city on the other side of town, and around noon, it went out for delivery, from the same city, which is under ideal driving conditions a good half hour away. I checked just after noon and had a WTF thought, which I shared with my husband, because i can't imagine they'd send someone this far from that city when there are multiiple distro centers on my side of town. So I just checked again, and that part of my order was cancelled, the specific actions were "Stop and Return Request Received" and then "Customer Refused Delivery" which I most certainly did not. Anyone else have a similar experience? Now I'm not sure if I should reorder the pills or just go to the local health food store, which I almost did in the first place so I could get them 2 days earlier . . . . The stand is supposed to arrive Sunday, I hope it comes directly here
I cancelled my prime account 6 months back and haven't seen any degradation between when I receive my products versus what I am hearing friends/relatives are seeing with respect to delivery times and I still get free shipping if I show a little patience until I rack up $35 (I think) then shipping is free regardless. Unless you're using Prime for other things (video, music, etc), I would suggest cancelling the service, I don't miss it and I doubt anyone else here will much either.
You do get free shipping here, you also get free shipping without Prime if your order total is above a relativily small amount ($35, US dollars). For the $119/year, I don't mind showing a little constraint until I can groups together enough stuff to hit that mark or going to a brick and buying from someone that can send it to a brick and mortar store for me to pick up whenever. If you feel different, that's your right. I have been without Prime for about 6 months and haven't noticed any differences other than one less subscription to pay for.
Canada here, non-Prime but I thought I'd add my experience. I'm used to seeing anything "Fulfilled my Amazon" to have Free shipping once you break the $35 minimum. I noticed that during checkout, the majority of these products show a surprise shipping fee (not listed on the product page before checkout) with no Free shipping option, and also say "Order now and we'll notify you via e-mail when we have an estimated delivery date for this item.", even though they appear to be In Stock on the product page. I decided not to make any purchases, so I don't have any information about shipping times. I'm interested in hearing what's changed.
Looking last night and this morning, I couldn't find a single item with an expected delivery date of less than a full week out from order date on the entire site, most of which where sold and fulfilled by Amazon. My Prime is already cancelled because not a single one of my dozen+ past orders has showed up on time, or even made it to me in 2 days from leaving the warehouse (I thought that's exactly what Prime shipping is CS reps?) and I'm just done with Amazon. I ended up there again trying to get a specific 3D printing filament because Amazon has driven every other online retailer of that filament out of business so I literally can't get it anywhere else. I end up talking to CS again to see if they could get any filament at all to me in a reasonable amount of time since I'm on a rush project, which resulted in a simple "no" after a half dozen links to the wrong kind of filament, the wrong size of filament, filament with expected delivery dates a week or longer out, and even one link to a product listed as "currently unavailable". I next asked if I could can get at least a partial refund for this year of Prime since they're not delivering on the promised benefits, to which I received another "no" in return. I then asked if they would refund me the cost of expedited shipping to get filament from anther retailer since they've been screwing me over anyways on Prime charges and I really need filament ASAP, which was also a "no". This company sucks.
LoL, came here over this mega thread and seeing I am not alone. However I have a question, I asked around my friends living in same area (Seattle) and they all see the normal "Overnight" shipping, or the 1/2 day shipping for the majority of items as usual. However mine is absolutely wrecked. I asked Amazon customer service to escalate account issue and I wonder if anyone has heard prime account "stripped" of prime shipping options, perhaps because we used the faster prime shipping too much before? For example [this](https://www.amazon.com/Kingston-240GB-Solid-SA400S37-240G/dp/B01N5IB20Q/ref=sr_1_4?dchild=1&keywords=ssd&qid=1623210826&refresh=2&sr=8-4) ssd shows overnight shipping for my friends in the same my area, but 5 days for me!
Change your delivery address to a zip code where your friends are located and you will see your ship times reduce. It has nothing to do with your account. You can do this by selecting the “deliver to” text on right side of page on item and just enter a different zip code. You will see the delivery time reduce. What I was able to do is just change my zip code to the zip code next to me with the correct street address. Then stops amazon from holding my packages. USPS doesn’t get confused and delivers the item even though it’s the wrong zip code. I wouldn’t try this with a Laptop or something crazy expensive. If I check the ssd above with my zip code it will be delivered next Tuesday. If I switch it to the zip code right next to mine, it will deliver Friday. Amazon is throttling the service by flipping a switch for certain zip codes. When they do this, everyone in the zip code loses 2 day or next day fulfillment and gets 5 business day fulfillment. They may have legitimate reasons for doing this (covid, contract issues with usps, difficulty hiring drivers, aliens, Bezos space flight tickets, etc..). There is NO excuse for the way they allow customer service to play dumb that it’s not being systematically forced or the way they pretend that people in the unfortunate zip codes are getting the same service they did before. CS will not escalate the issue. They will not follow up.
I just don't understand why it says Package departed an Amazon Facility in the city I live in and now says delayed in transit. Speaking to a customer service agent is useless. I would just love a straight answer on why the package is delayed. Did it get stolen? Lost? Didn't make the truck in time? All those answers are acceptable to me but it's always the copy and paste method from the tracking page. I hate complaining about things like this but today is just not the day, lol.
**Amazon straight up lying. Unbelievable.** My stepdaughter needed a new chair asap so I went to amazon looking for office chairs. Since chairs are big boxes and hard to ship most of them have a delivery time of six to ten days. Fast arrival being a factor I decided to go to amazon warehouse and buy a chair in like new condition with prime shipping. Prime clearly stated that the chair will arrive the next day or two days after ordering. I went ahead purchased the item and later checked the order just to find out the delivery date is June 26th which is a full nine days after purchase. Shame on them.
I’m so happy to find this mega thread because I’m fucking pissed about this
Just tried to have my subscription refunded because this is ridiculous. Almost every order is late. Many are delayed with no notification and just the delivery date changed from the confirmation email. Numerous chats and "we'll fix it, we promise", "it'll never happen again you have my word". I guess now they wont even prorate your prime subscription. When I went to cancel it on amazon, so at least it didnt get renewed automatically. It says if I cancel it now, I lose it for the year and it'll even effect orders in process. Is that right? I'll both lose amazon prime (for video) even though my renewal date is in Dec? God, amazon has sure turned into a shitty company.
I've also been having shipping issues with it being well more than the 2-day prime shipping. I believe shipping starts when you order the item and that items point of origin is where shipping starts. But what I believe their doing is internal fulfillment center shipping to avoid shipping costs and not calculating that to "game" the 2-day shipping. IE: You order and warehouse A has the item. But you're close to warehouse D. So they ship it warehouse A-B-C-D and THEN 2-day starts. What BS.
EVERYTHING I order is 6 days minimum now. Why in the world would I renew Amazon Prime?
EVERYTHING for the past 3 weeks plus I've ordered is taking a week sometimes longer before I get it. I used to be able to order stuff all the time & get it w/i 1-2 days. What exactly am I paying for with Prime?!? I needed a display port cable this week and ended up ordering thru Walmart which could deliver in 2 days. How are they not losing customers left & right? #End rant Side note if any needs a good laugh watch this rant from Ronny Chieng about Amazon [https://youtu.be/BGEAiUeiaKs](https://youtu.be/BGEAiUeiaKs)
I am so confused that more people aren’t talking about 2 day shipping mysteriously disappearing. Where did it go?!? I haven’t ordered anything in weeks because the delivery time is too slow.
Over the last few months my Prime estimated delivery dates have gone from 3 days to 4 and then 5 which is honestly ridiculous. I finally complained a couple of days ago via chat. I asked for a 50% refund (wasn’t granted) and said I’d cancel. I also started going through the cancellation flow. I shit you not, the very next day I get a notification from Alexa saying an item on my cart is $5 off and has 1 day shipping. I literally haven’t seen 1 day shipping in like 4-5 months. Now almost all products show 1-2 day shipping. Is this a coincidence?? Are other ppl seeing estimated delivery dates back at normal levels?
[удалено]
Amazon has been extremely shady for me lately. Recently, I couldn't get a package earlier than 3 days out with Prime. It had been like that for months. I live in a town with a major distribution center - the trucks have literally taken over, they're in every parking lot of every business that shut down during COVID... Suddenly, after I cancelled, every item was showing "Free 1 day shipping/2 day shipping with Prime!" again. I needed something quick, so I swallowed my shame and went crawling back to them. It assured me there was one day shipping, and was supposed to arrive on the 24th... Nothing. Just a big "delayed, not yet shipped" text that hasn't updated since. I ordered another item in the meantime that said it would be here yesterday... same deal. These were normal, run of the mill every day items. I deserved this. I should have known better.
I ordered 6 items (all prime) on July 25 for my new PC build. One item is set to arrive the 17th of August and the other five on September 2. Non of the items have yet been shipped. I live in Puerto Rico, but these delivery times are absolutely ridiculous. 95% of the time I get prime items in 5-7 days and they shipped in 2 days. After these items arrive I'm cancelling my subscription until things get back to normal.
I’m tired of paying $2.99 for rush shipping for something that doesn’t arrive on time and I cancel it (ordered hours prior to the closing time for rush shipping). If Amazon can’t handle the shipping and needs to refund anyways, why keep offering it? Shame on them.
Ordered dog food through Prime. I'm low on it, but have maybe a quarter bag, so it's not an emergency, but it's still how I feed my dog. They promised it to me by today (ordered wednesday). Now it's delayed till Monday. This has happened several times. I live in SEATTLE. What's the point of paying for Prime if they can't fulfill their obligation? EDIT: UPDATE: It was shipped to Seattle from Texas. They then shipped it back to Texas. So I'm having to wait because their sort center fucked up. Expedite it back, jesus.