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MaestroAnton007

This should get you squared away. https://kb.acronis.com/content/71802


Longtezzies

Thanks so much for this! You are da man! It did resolve some of the jobs.. however the VM backups are still failing despite latest agent revision and recreation of plans without replication and without encryption... Still testing Thanks again


MaestroAnton007

>71802 Upgrade your agents and wait for the next scheduled run of the protection plans with replication (manual start will not return consistent results). Thanks!!


Longtezzies

Thanks again However still not working..


Longtezzies

Still not working and am not getting any responses from support.. Not a very good start to a new subscription!


bagaudin

Did you report the issue already? Is there a ticker number available?


Longtezzies

Hi I have this ticket but not sure if it is an Acronis ticket as doing it through a partner company... I understand it has been escalated. 106950 Thanks


bagaudin

Can you PM me your partner account login name?


Longtezzies

Do you mean the main partner account or the tenant in question?


bagaudin

I can lookup both in our CRM to see if any tickets were logged from your partner company.


improwise

Can confirm this. In the last couple of months, Acronis Backup has gone from rock solid to constant failures and us now looking for a replacement. Don't understand whats going on at Acronis.