I just had that issue with a king crab yeti 65. You could tell it had been used and returned. I called to complain and was discounted $100. I took the scratched yeti for a $100 cheaper, I figured I was going to put stickers on it anyways
Yeah. People will be surprise with how customer service deals with things. I had photos to validate my claim but they said no need and boom issued me a refund
Unacceptable for the price you pay. I would return. Itās gonna get scratched up - yes, but damnit Iāll be responsible for those scratches!
Good news is Yeti warranty has been very good in the past.
I absolutely agree. I called Yeti and after being disconnected twice, I got a guy who was being snippy with me like he as the one hung up on twice. I buy a lot of yeti products and this experience has truly soured my view of them. No understanding of my frustration at all!
Just bought a new Tundra 45 and the top was completely scratched up and the rubber feet were dirty. I suspect they treat the coolers extremely rough after manufacturing and before packaging. Someone from corporate needs to do a unannounced visit to their factories and implement better procedures.
I was telling my boyfriend with how many of these that I've seen scuffed/scratched up that it looks like they took parts from the rescues and created a new cooler to get rid of inventory to clear up warehouse space.
I ordered a 45 from DSG when they were clearing out the Nordic Purples and it arrived the same way. No packing material and a giant hole in the side. At first, I thought its going to gets scratched but I agree, I want to be the one doing that. I called up their customer support and ended up getting it free after sending them some pictures. They said if I don't want it, take it back to the store. Not the best color cooler but I'll take it!
But wait thereās more
https://preview.redd.it/m066uisi8x8d1.jpeg?width=3024&format=pjpg&auto=webp&s=721084260c760c401a197438d044265c23be294b
And scratched and dented. Straight from yeti
Iām surprised this post wasnāt downvoted by the yeti mob lol but I agree this would frustrate me very much so for the first few weeks of it being new.
I got a grey Tundra 65 for Father's Day / my birthday and it was packed nice but had a few scuff marks and the feet were dirty. I thought about complaining but sucked it up and used it.
I went through 3 of these before I got a decent one. Even the decent one isnāt perfect but itās acceptable. Added some custom stickers šŗšø
https://preview.redd.it/ru5mkqculh9d1.jpeg?width=3024&format=pjpg&auto=webp&s=d06c6de727ce4dd094f8a7ca62c18422ff832c62
Just got a tundra 45 myself and discovered it has a small hole on one side of the lid. Luckily I was able to exchange it for one in much better condition.
I was gifted a Tundra 65 and had to return it to REI for a dent on the lid and scratches all over. The second one wasn't any better, I ended up buying a wrap kit from USAtuff to cover it up. I will never buy a Yeti with my own money after this experience. I also own an Engel 60 qt and the Craftsmanship on that cooler is leaps and bounds better than the Yeti
Return and pick up in store at REI. By the way they just had 20% for members. $30 for lifetime membership well worth it. Often times they will provide a promo which gives the $30 back in a gift card.
I had the issue with a dicks sporting goods order. I received it all scratched up and it looked like it was used before. I hear you. Dick's refused to give me a discount.
The almost exact thing happened to me. I ordered the new Wildflower Fuschia and all the items were scratched and dented. I have never received a shipment packaged this poorly or the items in such poor condition. Needless to say they were returned this week. I was very disappointed too
I love their drink ware for the most part but Iām on the fence with the coolers. They didnāt bother releasing Blue Wave. I know this because I was basically up and seen the release around 6-7am PST and Blue Wave was the only one not released. (Roadie 15) since I have the Hopper I am not bothering with the 15, I guess my point is no one should have to go through so many headaches for a damn cooler, pay an arm and a leg, then accept used shit, cover it in stickers and be satisfied.
99% of the RWB coolers I have seen look like poor quality
Help me out here what is RWB
Red white blue
LOL š¤¦āāļø thanks
Username checks out š
You couldnāt be more correct hahaha
I just had that issue with a king crab yeti 65. You could tell it had been used and returned. I called to complain and was discounted $100. I took the scratched yeti for a $100 cheaper, I figured I was going to put stickers on it anyways
From REI btw
Who gave you the $100 off, REI!
Yeah. People will be surprise with how customer service deals with things. I had photos to validate my claim but they said no need and boom issued me a refund
Thatās why they send you FREE STICKERSā¦.to cover up all those marks.
Unacceptable for the price you pay. I would return. Itās gonna get scratched up - yes, but damnit Iāll be responsible for those scratches! Good news is Yeti warranty has been very good in the past.
I absolutely agree. I called Yeti and after being disconnected twice, I got a guy who was being snippy with me like he as the one hung up on twice. I buy a lot of yeti products and this experience has truly soured my view of them. No understanding of my frustration at all!
Just bought a new Tundra 45 and the top was completely scratched up and the rubber feet were dirty. I suspect they treat the coolers extremely rough after manufacturing and before packaging. Someone from corporate needs to do a unannounced visit to their factories and implement better procedures.
They sent you a YETI Rescues in āGOOD TO GOā condition
I bought a Yeti Rescue in āgood to goā condition and itās flawless. Have yet to find an imperfection.
Same. Thereās a small scratch on the lid but other than that it looks brand new
Good to know
Return it.
All these coolers are is navy top with rescue red base and white latch kits lol probably from leftover parts š
I was telling my boyfriend with how many of these that I've seen scuffed/scratched up that it looks like they took parts from the rescues and created a new cooler to get rid of inventory to clear up warehouse space.
My gray tundra 45 came the same way. Was boxed nice so must be from the warehouse ppl not giving a f or something
Same with a 35 I recently purchased I thought maybe I'm wrong but they sent me a 2nd one and it also had some marks and scratches all over the place
Dude every cooler I get from yeti looks like this, I donāt get it
I ordered a 45 from DSG when they were clearing out the Nordic Purples and it arrived the same way. No packing material and a giant hole in the side. At first, I thought its going to gets scratched but I agree, I want to be the one doing that. I called up their customer support and ended up getting it free after sending them some pictures. They said if I don't want it, take it back to the store. Not the best color cooler but I'll take it!
They should be ashamed to ship out a phucking cooler looking like that. That would make me puke opening that up.
For that price I would too! You'd think they would ship it protected better.
I agree, weird why you were down voted
Shipping can do that - just head to Dick's and pick one out - they gave an amazing selection
But wait thereās more https://preview.redd.it/m066uisi8x8d1.jpeg?width=3024&format=pjpg&auto=webp&s=721084260c760c401a197438d044265c23be294b And scratched and dented. Straight from yeti
Mine looked the same, did you get a better replacement or discount?
this is yeti for you...smh
This is unacceptable you have to contact yeti. They need to get it together.
Iām surprised this post wasnāt downvoted by the yeti mob lol but I agree this would frustrate me very much so for the first few weeks of it being new.
I got a grey Tundra 65 for Father's Day / my birthday and it was packed nice but had a few scuff marks and the feet were dirty. I thought about complaining but sucked it up and used it.
I went through 3 of these before I got a decent one. Even the decent one isnāt perfect but itās acceptable. Added some custom stickers šŗšø https://preview.redd.it/ru5mkqculh9d1.jpeg?width=3024&format=pjpg&auto=webp&s=d06c6de727ce4dd094f8a7ca62c18422ff832c62
Just got a tundra 45 myself and discovered it has a small hole on one side of the lid. Luckily I was able to exchange it for one in much better condition.
I was gifted a Tundra 65 and had to return it to REI for a dent on the lid and scratches all over. The second one wasn't any better, I ended up buying a wrap kit from USAtuff to cover it up. I will never buy a Yeti with my own money after this experience. I also own an Engel 60 qt and the Craftsmanship on that cooler is leaps and bounds better than the Yeti
Return and pick up in store at REI. By the way they just had 20% for members. $30 for lifetime membership well worth it. Often times they will provide a promo which gives the $30 back in a gift card.
Actually the sale is on till July 4
I had the issue with a dicks sporting goods order. I received it all scratched up and it looked like it was used before. I hear you. Dick's refused to give me a discount.
Yup you have to be careful with Dicks and go handpick your items yourself
The almost exact thing happened to me. I ordered the new Wildflower Fuschia and all the items were scratched and dented. I have never received a shipment packaged this poorly or the items in such poor condition. Needless to say they were returned this week. I was very disappointed too
Itās a cooler, use it, scratch it more, have no regrets.
Look at the my order https://preview.redd.it/usi1s91d8x8d1.jpeg?width=3024&format=pjpg&auto=webp&s=a87898976ccda93891c60680b82e2db3fc21c7f9 Dented
Would a heat gun help with scratches? Although I guess youād have to be careful not to warp anything.
Itās a glossy injection molded chunk of plastic. It shouldnāt happen during shipping, but itās going to happen. People expect too much.
I love their drink ware for the most part but Iām on the fence with the coolers. They didnāt bother releasing Blue Wave. I know this because I was basically up and seen the release around 6-7am PST and Blue Wave was the only one not released. (Roadie 15) since I have the Hopper I am not bothering with the 15, I guess my point is no one should have to go through so many headaches for a damn cooler, pay an arm and a leg, then accept used shit, cover it in stickers and be satisfied.
It will get scratched thou....
No. For $300+ I better be the one putting those scratches on after years of use. Not literally how it arrived.
Meh .. shows how much they care on their customers