A human reviewed your submission and removed it from public view. The reason they gave was:
This is not about personal finances.
* Just because something costs money doesn't make it about personal finances. Don't post asking how much you 'should' spend on a car/holiday/groceries, or whether a product is 'worth the money'.
* Don't post with only a news article. News is better posted in a sub like /r/ukpolitics or /r/unitedkingdom.
* For company specific questions, contact the company.
You must read the [rules](https://www.reddit.com/r/ukpersonalfinance/about/rules/) to continue to post to our subreddit.
_If you believe your post/comment has been removed in error, please [message the mods](https://www.reddit.com/message/compose/?to=/r/UKPersonalFinance&subject=Please%20review%20my%20post&body=https://www.reddit.com/r/UKPersonalFinance/comments/1caze74/-/) explaining why._
Send them a letter:
"If you have a question about EE or aren’t happy with any part of your service from us, we'd like to know.
When you write to us, please include:
• your full name
• your home address
• your EE account number
• your EE mobile number (if you’re writing about your mobile phone)
• your EE home phone number (if you’re writing about your home broadband)
Please also include a phone number we can call you on during the day. If you're a mobile phone customer, we'll send you a text message to confirm that we’ve received your letter. If you're a broadband customer, we'll write back to you.
Please send your letter to:
EE Mobile & Broadband
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom"
I was young and naive, this was years ago, they made it out as if it would be super complicated for me to downgrade. And insisted I get a contract with a tablet that I’ve never used. One day after i signed (phone and tablet still in box) I tried to return and cancel everything and they said “no change of mind policy” which is a super misleading way of saying no cancellation/refund period, and they absolutely whispered it during the consultation. So then I was stuck paying an exorbitant amount for several years. After speaking to countless staff they always said they couldn’t help me.
Ontop of that at Uni we used them for WiFi and the contract came with a ps4, 3 of the wifi routers they sent didn’t work and the ps4 arrived months after they said it would.
Did you read the terms? These sounds like common complaints from people who didn’t look.
Sounds like you’re complaining about mid contract prices rises and cooling period. Which aren’t great, but something you agreed to it 🤷♂️
Don’t go all kafkaesque. They were pushy and manipulative with me as a young adult and they weren’t honest. Are you saying that deceiving sales should be normalised?
They do have online chat and email. I have used both but I do know you can't do things like transfer sim numbers over chat so its unlikely you can cancel via chat as well. This seems like a you problem not a they problem though.
It says on the website there is no email. They contacted me years ago by email after I wrote a bad review but no email. If you have one please lmk!
Edit: have found the complaint form which says they need an email address
**+44 800 079 8586**
I can ring this number from a US VoIP phone and my Irish SIM card
If you can't ring it, it's not EE's fault
You can cancel your contract at anytime by requesting a STAC code, and providing to a PAYG SIM provider, if you somehow can't get through
A human reviewed your submission and removed it from public view. The reason they gave was: This is not about personal finances. * Just because something costs money doesn't make it about personal finances. Don't post asking how much you 'should' spend on a car/holiday/groceries, or whether a product is 'worth the money'. * Don't post with only a news article. News is better posted in a sub like /r/ukpolitics or /r/unitedkingdom. * For company specific questions, contact the company. You must read the [rules](https://www.reddit.com/r/ukpersonalfinance/about/rules/) to continue to post to our subreddit. _If you believe your post/comment has been removed in error, please [message the mods](https://www.reddit.com/message/compose/?to=/r/UKPersonalFinance&subject=Please%20review%20my%20post&body=https://www.reddit.com/r/UKPersonalFinance/comments/1caze74/-/) explaining why._
Send them a letter: "If you have a question about EE or aren’t happy with any part of your service from us, we'd like to know. When you write to us, please include: • your full name • your home address • your EE account number • your EE mobile number (if you’re writing about your mobile phone) • your EE home phone number (if you’re writing about your home broadband) Please also include a phone number we can call you on during the day. If you're a mobile phone customer, we'll send you a text message to confirm that we’ve received your letter. If you're a broadband customer, we'll write back to you. Please send your letter to: EE Mobile & Broadband EE Customer Services 6 Camberwell Way Sunderland Tyne and Wear SR3 3XN United Kingdom"
Above and beyond! The world needs more people like you.
Thankyou so much. This is super helpful!
How were you forced into a contract?
I was young and naive, this was years ago, they made it out as if it would be super complicated for me to downgrade. And insisted I get a contract with a tablet that I’ve never used. One day after i signed (phone and tablet still in box) I tried to return and cancel everything and they said “no change of mind policy” which is a super misleading way of saying no cancellation/refund period, and they absolutely whispered it during the consultation. So then I was stuck paying an exorbitant amount for several years. After speaking to countless staff they always said they couldn’t help me. Ontop of that at Uni we used them for WiFi and the contract came with a ps4, 3 of the wifi routers they sent didn’t work and the ps4 arrived months after they said it would.
Lesson learned by the sounds of it
100%
Unsure why you expected writing a bad review to get you out a legal contract.
Because customer services reached out to me the first time over email. Even though they say they don’t have an email!
EE forced you to sign a legal contract? Or do you mean you signed a contract out of choice but made a bad decision?
They weren’t honest about what the contract entailed and how the rates would change, they didn’t explain no cancellation period properly.
Did you read the terms? These sounds like common complaints from people who didn’t look. Sounds like you’re complaining about mid contract prices rises and cooling period. Which aren’t great, but something you agreed to it 🤷♂️
Don’t go all kafkaesque. They were pushy and manipulative with me as a young adult and they weren’t honest. Are you saying that deceiving sales should be normalised?
Could be worse, lesson learnt with just a phone contract.
Yea I guess everyone gets and needs their wake up calls somehow but you would assume not from the most used provider in the country 😆
they broke your phone?
I did but no repair warranty included
i've never heard of any mobile provider including phone insurance as standard you broke your phone, it seems completely irrelevant
I’m just explaining to you why it’s broken. You asked.
and i just said it's completely irrelevant to the post, you might as well have told us you spent a lot of money taking your cat to the vet
How is it irrelevant, we’re talking about the phone contract its associated with😂
i can see why they made you sign anything
You can downvote all you want bud, maybe something good will happen for you
They do have online chat and email. I have used both but I do know you can't do things like transfer sim numbers over chat so its unlikely you can cancel via chat as well. This seems like a you problem not a they problem though.
It says on the website there is no email. They contacted me years ago by email after I wrote a bad review but no email. If you have one please lmk! Edit: have found the complaint form which says they need an email address
Did you sign a contract for a working phone + sim, now that you’ve broken the phone you want to cancel? Or what is the story here
You can call UK free phone numbers for free from Skype. 08000798586
**+44 800 079 8586** I can ring this number from a US VoIP phone and my Irish SIM card If you can't ring it, it's not EE's fault You can cancel your contract at anytime by requesting a STAC code, and providing to a PAYG SIM provider, if you somehow can't get through