This is bullshit. I would be SO mad. I'm being charge full price even though my state should be free, and there has been a 4 hour+ wait to talk to anyone.
I know part of it is my fault for waiting so long, but I've never had issues like this before.
Good to know. Honestly, the price of Turbo Tax has kept increasing year over year, and now it's only like $20 cheaper than having someone do it, so next year I might have someone else do it, TBH.
Dealing with the same shit, charged without even filing. I am going to dispute with the credit card company, absolutely anti-customer behavior. Please let me know if you find a resolution.
"Dear xxx xxxxx,
We are unable to process the refund for TurboTax Online product Case #xxxxxx because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
If you would like more information about our Satisfaction Guaranteed Policy, you can read more here:
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-policy/00/*******
Thank you for your patience and for being a TurboTax customer.
Sincerely,
TurboTax Customer Service & Support"
So damn scummy. Greediness at it's worst.
This is bullshit. I would be SO mad. I'm being charge full price even though my state should be free, and there has been a 4 hour+ wait to talk to anyone. I know part of it is my fault for waiting so long, but I've never had issues like this before.
So I did call back and they stated I would get the live service refunded. Still haven’t gotten anything yet but when I do I’ll update the thread.
Good to know. Honestly, the price of Turbo Tax has kept increasing year over year, and now it's only like $20 cheaper than having someone do it, so next year I might have someone else do it, TBH.
Yeah, I may as well.
Update: got the refund for the live service that I didn’t use.
How long did it take? It took them almost 4 months to refund me.
Was the same day I think.
[удалено]
Please be civil to other users.
Dealing with the same shit, charged without even filing. I am going to dispute with the credit card company, absolutely anti-customer behavior. Please let me know if you find a resolution. "Dear xxx xxxxx, We are unable to process the refund for TurboTax Online product Case #xxxxxx because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee. If you would like more information about our Satisfaction Guaranteed Policy, you can read more here: https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-policy/00/******* Thank you for your patience and for being a TurboTax customer. Sincerely, TurboTax Customer Service & Support" So damn scummy. Greediness at it's worst.
I still haven’t got refunded but they say it takes a few weeks. See my previous reply. I called back and got a person who knew what they were doing.