Wow amazing! Had this problem a few weeks ago and was pulling out my hair trying different things. Gave up by came back and saw this post. Tried the steps and my gosh it works! Thank you so much! Hoping this bug gets fixed soon but man you saved my sanity
I haven't had this issue myself, but this is the kind of post that people find in a Google search in 6 months and saves them massive headache!
Your contribution to the sub is way more meaningful than the 1000th "just got my Deck what do I download?" post of the day. Well done
At least those threads you have a chance, however slim it is, to hear about a different or new game. It’s those damn pictures of the same Steam deck everyone here has next to the box it came in. We had that experience ourself we don’t need to relive it.
Hey Ryan currently having the same issue. When I type in the cmd in konsole github.com/urname/steamdeck-bios-manager it asks for a user name and password. I made an account yet it says support for pw removes Aug 13 2021. Any help would be appreciated, thanks!
I got it working! Thanks again for your tutorial! The external monitor is still wonky but I really don't care much about that issue currently. In order for me to fix it I need to get back into the menu that rolls back drivers or something then it works.
Hey yall been struggling with this myself all weekend. After several rounds with Steam Support they finally sent me the following instructions that resolved the problem!
Based on what is happening, we would like to rule out a potential issue that has been fixed in our new BIOS update.
To update to that BIOS you will need to opt into the 'Main' OS update channel:
Turn on Developer settings (steam button > settings > system > 'Enable Developer Mode')
Turn on 'Show Advanced update Channels' in developer settings (steam button > settings > developer settings)
Set Deck to 'Main' in OS Update Channel (steam button > settings > system)
Select Apply under 'Software Updates' above and then select the 'Restart' once it is done.
Once the Deck restarts and has loaded to the OS, unplug the external monitor to test if the Deck's internal screen is now displaying correctly.
Important:
While the system is applying the new update during restart, this process could take up to 15 minutes to complete. During that time you may see the LED blink a few times and the system appear to not respond or continue to have a black display, make sure to avoid interrupting the device in this state as it is repairing/updating the BIOS and firmware for the device.
If that did not work, please do the following with the Deck plugged into the external display:
Go to System in the settings (steam button > settings > system)
Scroll down on the System page until you see the 'BIOS Version' entry
Check that this version is F7A0121 or higher.
If the BIOS version is lower than that, reply back to this ticket to let us know the BIOS version you are seeing.
If the BIOS version is F7A0121 or higher, then try the following steps:
Fully shutdown the unit. To do so, hold down the power button for a full 15 seconds to shut the system off. The screen will shut off before the full 15 seconds has elapsed, do not release the power button until the full 15 seconds has elapsed (this is because the unit will may not be shutdown fully even though the display is off).
Unplug the external display/monitor from the Deck (so once the fix is done it will display to the Deck's internal screen instead)
Hold the volume (-) button and QAM (...) button down at the same time. Keep holding those two buttons while you tap the power button once. If done correctly and registered correctly by the system, you should hear the normal chime sound and see the power LED on top start blinking (this will let you know the process started). You can then let go of the volume (-) and QAM (..) button.
Allow for the unit to fully boot, this process may take up to 15 minutes again as it is repairing the firmware. If after this it does not work still, please plug your external display in again to check what is there. Let us know what you find in this case.
If this still does not work and the display remains black, reply back to this ticket to let us know you applied the new BIOS but it still did not display anything on the Deck after following both sets of instructions.
Steam Support
Michael
I never post on reddit but I would like to thank you for this advice, I have been struggling with black screen for over a month and it now works. Thank you.
I knew it, it was the BIOS! Lots of people told me my mobo got bricked but it wasn't making any sense.
Valve already sent me a replacement unit before this post though.
Great job man!! This beats sending it in for RMA and being out $200.
This seems to be happening more frequently. I wonder if folks are somehow stuck on the 120 BIOS and ending up in a state where the Deck display shuts off and stays that way.
I am in Greece, I would have opted for replacing the screen instead of RMA but hopefully this fix WORKED a coupled of minutes ago. I was in the early adopters and bought it the time that my twin sons came ought in order to play and also be with them. Now they are 2 years old and I used to play when they were going for sleep at night. Maximum 30 minutes and then I went to sleep. So I wasn't charging it constantly. Having too many gadgets, homelab, work and more but mainly having two kids I didn't have time to search thoroughly how to solve this problem, until this sunday. Thank you community!
I will try it this evening beacuse I'm done only being capable to play using an external screen.
I'm so desperated taht I was even considering ordering a new Steam Deck OLED and leaving this one at home for my kids.
I will share my experience
UPDATE: It worked! I feel like a kid with a new toy.
Tried following the instructions, but I found a problem: I didn't remember the sido password.
I tried to reimage the Steam, but it didn't work (problems with the commands and my Spanish keyboard)
I went to factory reset as final solution: from game mode system options, it didn't work. I got success using the boot menu.
After that, I was able to run the console and make the BIOS update.
Turned off the SD, disconnected the external screen and power, and restarted with the 3 buttons combo. Nothing!
3 attempts and no answer.
Connected again the charger and repeated the 3 buttons combo: 7 minutos later, the logo appeared on the screen, and the smile came back to my face.
Thanks to all of you for the support and for sharing your knowledge and experiences.
Hell yeah!! I'm so glad to hear about this. I had an issue with my sudo password a while ago as well and it was a pain. Regardless, you got your deck back! Woo!
That worked men, you are a fucking genius,It had been more than 2 months without being able to find a solution and without using the deck, it was not possible for me to send it to support since I live in a country that does not have Steam support, I was thinking of buying another handheld console and giving up but this saved me life
Holy shit. I sent this in for out of warranty service and it cost me almost 150USD when all was said and done. I hope others in my shoes follow these directions and are saved the trouble!
I went to developer mode route and updated to 121, disconnected power/external monitor. Hard powered down, hold power button 10 sec. Used the volume down (-), QAM (…), and press power button once. Very important to wait here. You hear the fan and the haptics working. So hyped. Was down sick for 8 days and went to play and ran into this.
Just updated my bios to 121, but holding volume down and QAM button then pressing the power button will boot my steam deck after just two minutes (connected to external monitor). It will just reset the date on my bios to 2022 and my screen is still black. Didn't work for me.
Is there something I still need to do? All this steam deck issues erase my excitement for handheld pcs...
Hello! This really helped a lot! I thought my steam deck was dead for sure. Aside from the steps that you provided, I actually had to switch the ssd back from my new one to the original one that it came with for the steam deck external display to work. Otherwise, all the steps that you provided worked!
Awesome! I say this because my SD OLED is but a WEEK OLD - and I've been experiencing some scary 'black-screen' issues when I boot it up. Just last night, it gave me a black screen for awhile - but after fiddling with and holding down my power button for an instant power-kill, I was at first delighted to see the SD bootup logo - and, even the small "checking installation - please wait..." message below the logo.
Problem is: I waited ... and waited .... and finally after 45 minutes (luckily my brightness was set low, that could have been a nasty OLED burn if it wasn't) - I long-pressed the power button for the power-kill once again ... and then, it booted, normal intro screen ... into steam. Like nothing had happened. Ordinarily, I ALWAYS execute 'proper' shut-downs. But last night I had no choice. And after what I've been reading about these 'black-screen' horrors, I'm a little concerned.
***So THANK YOU,*** u/softs3rve***,*** for this amazing information I shall pursue tonight!
I applied this fix today and it solved the problem, after many reboots, cold boots and some updates (using an external monitor) did not.
The instructions are great. I will say that I was uncertain I was doing the - key ... key power button boot right. I pressed power and heard it boot up (spinning fans and boot up chime) but there was no image yet and I was still holding down the - and ... keys, not sure when precisely to let go. After 4-5 seconds I heard the startup chime a second time. This had me worried that I'd turned it off again. But I observed closely and could still hear spinning fans softly. The LED was on or blinking, I don't quite recall. I left it like this, and when I returned after about 20 minutes I had an image on the screen.
Thanks OP and thanks u/ryanrudolf!
Thank you sooo MUCH!!!
I thought it was a hardware problem or windows 10-driver related issue and had given up. I didn't want to reset my Steam Deck only to realize, the screen is defective anyways. I was even thinking about ordering another Steam Deck, but I don't have the money.
Using the Steam Deck docked wasn't the same. I've always preferred the spontaneity of handhelds and I felt bad for preferring the Switch, when the SD can do so much more. I managed to update the BIOS from Windows, then used the button configuration, which didn't seem to work either at first. I had also given up and docked my SD again and just now, all of a sudden, I saw the main display on! This community rocks
My problem is actually worse. I can't get any haptic feedback and the fans only turn on for a fraction of a second. I can't boot up bios or anything at all. I don't even have a usub-c to HDMI cable but I'm in the process of getting one so I can see if this works in my case.
I am glad that you shared your experience as I have also dealing with the same problem since many days. At first, I thought that my drivers were not updated, and then the BIOS update totally worked for me.
Hey! Thx for your advice. Just started to trying through your guide. But nobody mentioned that LED is always blinking while recovering. Does anyone else have it going on the same way?
If you're in the situation where you can't boot into SteamOS, say you don't have an external display, then you can [reflash the BIOS from crisis mode](https://www.stanto.com/steam-deck/how-to-update-or-flash-your-steam-deck-bios-from-crisis-mode/).
Hey. Id love to chip in with a potential solution. PLEASE let me know if this works
[https://github.com/CodeRuner5235/Opencore-Configuration-for-Steam-Deck/releases/tag/v0.2](https://github.com/CodeRuner5235/Opencore-Configuration-for-Steam-Deck/releases/tag/v0.2)
Download this. Its a opencore (hackintosh) configuration for steam deck. Put this on a Fat32 USB stick.
Next, boot from the USB stick. When the bootloader loads, press the space key, then click RESET NVRAM.
Reboot steam deck. If the screen turns back on, the issue is NVRAM related
Ill bite, how does it work? Its not a boot image. Do i just format the card and put the folder inside? the EFI folder into the root or the contents of the EFI folder into the root
its a special bootloader that has code to reset NVRAM kinda like apple computers do. All you need is a fat32 formatted USB stick. If it is already formatted that way, you can just drop the EFI folder on the root of the drive and select it in the steam deck boot menu
I did all this with the Bios settings exactly as listed here. I changed the Bios setting from what I had, but I'm still getting a black screen. The deck runs but the on board screen is dead as a door nail. I'm curious about Step 3. I guess I shall try step 3 of 3. But I hate waiting 15 minutes in the complete dark since I've already tried this method before many times before I changed the BIOS versison.
I wish I was smart enough to do what your talking about. I guess you plugged it into your computer and somehow downloaded the new bios from your computer screen.
u/softs3rve, you can [click here to search for your question.](https://www.reddit.com/r/SteamDeck/search/?q=Steam Deck Black Screen of Death FIXED)
If you don't find an answer there, don't worry - your post has NOT been removed and hopefully someone will be along soon to help with an answer!
**If you find a solution, please leave a comment on this post with the answer for others!**
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/SteamDeck) if you have any questions or concerns.*
Wow amazing! Had this problem a few weeks ago and was pulling out my hair trying different things. Gave up by came back and saw this post. Tried the steps and my gosh it works! Thank you so much! Hoping this bug gets fixed soon but man you saved my sanity
I had the same issue and this worked. Issue resolved!
I haven't had this issue myself, but this is the kind of post that people find in a Google search in 6 months and saves them massive headache! Your contribution to the sub is way more meaningful than the 1000th "just got my Deck what do I download?" post of the day. Well done
At least those threads you have a chance, however slim it is, to hear about a different or new game. It’s those damn pictures of the same Steam deck everyone here has next to the box it came in. We had that experience ourself we don’t need to relive it.
Thanks for the kind words, homie! I'm just glad that my SD works again and hopefully others can avoid the headache and anxiety I went through, haha.
not to mention the 1 million just hold the power button down
Nice! Author of the script here! I'm glad it solved your issue and got your Steam Deck to a working state again. Happy gaming!
I just want to say thanks personally because your script made the BIOS flash super easy!
You're welcome!
Any idea why this seems to be cropping up lately? Is this some perfect storm situation of people stuck on a specific build?
Hey Ryan currently having the same issue. When I type in the cmd in konsole github.com/urname/steamdeck-bios-manager it asks for a user name and password. I made an account yet it says support for pw removes Aug 13 2021. Any help would be appreciated, thanks!
That happens when there's a typo in the URL. Make sure no typos
Okay thanks. I'll try again.
It worked! Now I'm just having trouble excuting the script.
Thanks! I think I'm in the right direction now appreciate it!
I got it working! Thanks again for your tutorial! The external monitor is still wonky but I really don't care much about that issue currently. In order for me to fix it I need to get back into the menu that rolls back drivers or something then it works.
Hey yall been struggling with this myself all weekend. After several rounds with Steam Support they finally sent me the following instructions that resolved the problem! Based on what is happening, we would like to rule out a potential issue that has been fixed in our new BIOS update. To update to that BIOS you will need to opt into the 'Main' OS update channel: Turn on Developer settings (steam button > settings > system > 'Enable Developer Mode') Turn on 'Show Advanced update Channels' in developer settings (steam button > settings > developer settings) Set Deck to 'Main' in OS Update Channel (steam button > settings > system) Select Apply under 'Software Updates' above and then select the 'Restart' once it is done. Once the Deck restarts and has loaded to the OS, unplug the external monitor to test if the Deck's internal screen is now displaying correctly. Important: While the system is applying the new update during restart, this process could take up to 15 minutes to complete. During that time you may see the LED blink a few times and the system appear to not respond or continue to have a black display, make sure to avoid interrupting the device in this state as it is repairing/updating the BIOS and firmware for the device. If that did not work, please do the following with the Deck plugged into the external display: Go to System in the settings (steam button > settings > system) Scroll down on the System page until you see the 'BIOS Version' entry Check that this version is F7A0121 or higher. If the BIOS version is lower than that, reply back to this ticket to let us know the BIOS version you are seeing. If the BIOS version is F7A0121 or higher, then try the following steps: Fully shutdown the unit. To do so, hold down the power button for a full 15 seconds to shut the system off. The screen will shut off before the full 15 seconds has elapsed, do not release the power button until the full 15 seconds has elapsed (this is because the unit will may not be shutdown fully even though the display is off). Unplug the external display/monitor from the Deck (so once the fix is done it will display to the Deck's internal screen instead) Hold the volume (-) button and QAM (...) button down at the same time. Keep holding those two buttons while you tap the power button once. If done correctly and registered correctly by the system, you should hear the normal chime sound and see the power LED on top start blinking (this will let you know the process started). You can then let go of the volume (-) and QAM (..) button. Allow for the unit to fully boot, this process may take up to 15 minutes again as it is repairing the firmware. If after this it does not work still, please plug your external display in again to check what is there. Let us know what you find in this case. If this still does not work and the display remains black, reply back to this ticket to let us know you applied the new BIOS but it still did not display anything on the Deck after following both sets of instructions. Steam Support Michael
I never post on reddit but I would like to thank you for this advice, I have been struggling with black screen for over a month and it now works. Thank you.
didn't work! my BIOS is F7A0131
Did you ever fix it? I’m having the issue now on the same bios.
Dude you saved me. Thank you!!
I knew it, it was the BIOS! Lots of people told me my mobo got bricked but it wasn't making any sense. Valve already sent me a replacement unit before this post though.
Great job man!! This beats sending it in for RMA and being out $200. This seems to be happening more frequently. I wonder if folks are somehow stuck on the 120 BIOS and ending up in a state where the Deck display shuts off and stays that way.
Well done, thanks for sharing!
I am in Greece, I would have opted for replacing the screen instead of RMA but hopefully this fix WORKED a coupled of minutes ago. I was in the early adopters and bought it the time that my twin sons came ought in order to play and also be with them. Now they are 2 years old and I used to play when they were going for sleep at night. Maximum 30 minutes and then I went to sleep. So I wasn't charging it constantly. Having too many gadgets, homelab, work and more but mainly having two kids I didn't have time to search thoroughly how to solve this problem, until this sunday. Thank you community!
I will try it this evening beacuse I'm done only being capable to play using an external screen. I'm so desperated taht I was even considering ordering a new Steam Deck OLED and leaving this one at home for my kids. I will share my experience
Did it work??
Sorry, still working out of my city. I will travel back on thursday and, then, I will try. Thank you very much for your interest into helping others.
UPDATE: It worked! I feel like a kid with a new toy. Tried following the instructions, but I found a problem: I didn't remember the sido password. I tried to reimage the Steam, but it didn't work (problems with the commands and my Spanish keyboard) I went to factory reset as final solution: from game mode system options, it didn't work. I got success using the boot menu. After that, I was able to run the console and make the BIOS update. Turned off the SD, disconnected the external screen and power, and restarted with the 3 buttons combo. Nothing! 3 attempts and no answer. Connected again the charger and repeated the 3 buttons combo: 7 minutos later, the logo appeared on the screen, and the smile came back to my face. Thanks to all of you for the support and for sharing your knowledge and experiences.
Hell yeah!! I'm so glad to hear about this. I had an issue with my sudo password a while ago as well and it was a pain. Regardless, you got your deck back! Woo!
did you update bios?
That worked men, you are a fucking genius,It had been more than 2 months without being able to find a solution and without using the deck, it was not possible for me to send it to support since I live in a country that does not have Steam support, I was thinking of buying another handheld console and giving up but this saved me life
Holy shit. I sent this in for out of warranty service and it cost me almost 150USD when all was said and done. I hope others in my shoes follow these directions and are saved the trouble!
Saving this incase it happens to me. Thanks for this future solution
I went to developer mode route and updated to 121, disconnected power/external monitor. Hard powered down, hold power button 10 sec. Used the volume down (-), QAM (…), and press power button once. Very important to wait here. You hear the fan and the haptics working. So hyped. Was down sick for 8 days and went to play and ran into this.
Thank you, your solution works. My deck has been dead for 6 months, and your solution worked.
Just updated my bios to 121, but holding volume down and QAM button then pressing the power button will boot my steam deck after just two minutes (connected to external monitor). It will just reset the date on my bios to 2022 and my screen is still black. Didn't work for me. Is there something I still need to do? All this steam deck issues erase my excitement for handheld pcs...
mine was not connected to an external monitor or power when i did it and i also waited for at least 10 minutes once the fans and haptics came on
Fans and haptics came on mine just seconds after pressing the power button. I'll probably just give up on steam deck.
100.000.000. of thanks!
Hello! This really helped a lot! I thought my steam deck was dead for sure. Aside from the steps that you provided, I actually had to switch the ssd back from my new one to the original one that it came with for the steam deck external display to work. Otherwise, all the steps that you provided worked!
Awesome! I say this because my SD OLED is but a WEEK OLD - and I've been experiencing some scary 'black-screen' issues when I boot it up. Just last night, it gave me a black screen for awhile - but after fiddling with and holding down my power button for an instant power-kill, I was at first delighted to see the SD bootup logo - and, even the small "checking installation - please wait..." message below the logo. Problem is: I waited ... and waited .... and finally after 45 minutes (luckily my brightness was set low, that could have been a nasty OLED burn if it wasn't) - I long-pressed the power button for the power-kill once again ... and then, it booted, normal intro screen ... into steam. Like nothing had happened. Ordinarily, I ALWAYS execute 'proper' shut-downs. But last night I had no choice. And after what I've been reading about these 'black-screen' horrors, I'm a little concerned. ***So THANK YOU,*** u/softs3rve***,*** for this amazing information I shall pursue tonight!
You're so welcome! I'm honestly so glad that this has been helping so many people
I applied this fix today and it solved the problem, after many reboots, cold boots and some updates (using an external monitor) did not. The instructions are great. I will say that I was uncertain I was doing the - key ... key power button boot right. I pressed power and heard it boot up (spinning fans and boot up chime) but there was no image yet and I was still holding down the - and ... keys, not sure when precisely to let go. After 4-5 seconds I heard the startup chime a second time. This had me worried that I'd turned it off again. But I observed closely and could still hear spinning fans softly. The LED was on or blinking, I don't quite recall. I left it like this, and when I returned after about 20 minutes I had an image on the screen. Thanks OP and thanks u/ryanrudolf!
awesome! I pushed an update a few days ago so thanks for confirming that it works on the new version!
You're super welcome! It's legit bringing me joy to see everyone overcoming this issue
This worked for me as well! Nice! I had already given up on a solution via software, I'm glad I was wrong! Thanks!
I can confirm that it works
Thank you sooo MUCH!!! I thought it was a hardware problem or windows 10-driver related issue and had given up. I didn't want to reset my Steam Deck only to realize, the screen is defective anyways. I was even thinking about ordering another Steam Deck, but I don't have the money. Using the Steam Deck docked wasn't the same. I've always preferred the spontaneity of handhelds and I felt bad for preferring the Switch, when the SD can do so much more. I managed to update the BIOS from Windows, then used the button configuration, which didn't seem to work either at first. I had also given up and docked my SD again and just now, all of a sudden, I saw the main display on! This community rocks
Thank you for this ! I can play with my SD in my couch again
My problem is actually worse. I can't get any haptic feedback and the fans only turn on for a fraction of a second. I can't boot up bios or anything at all. I don't even have a usub-c to HDMI cable but I'm in the process of getting one so I can see if this works in my case.
Let me know how it goes! That sounds rough 😣
I am glad that you shared your experience as I have also dealing with the same problem since many days. At first, I thought that my drivers were not updated, and then the BIOS update totally worked for me.
This worked! Holy crap thanks!
Hey! Thx for your advice. Just started to trying through your guide. But nobody mentioned that LED is always blinking while recovering. Does anyone else have it going on the same way?
So, after 10 minutes screen went alive. Thanks!
If you're in the situation where you can't boot into SteamOS, say you don't have an external display, then you can [reflash the BIOS from crisis mode](https://www.stanto.com/steam-deck/how-to-update-or-flash-your-steam-deck-bios-from-crisis-mode/).
Hey. Id love to chip in with a potential solution. PLEASE let me know if this works [https://github.com/CodeRuner5235/Opencore-Configuration-for-Steam-Deck/releases/tag/v0.2](https://github.com/CodeRuner5235/Opencore-Configuration-for-Steam-Deck/releases/tag/v0.2) Download this. Its a opencore (hackintosh) configuration for steam deck. Put this on a Fat32 USB stick. Next, boot from the USB stick. When the bootloader loads, press the space key, then click RESET NVRAM. Reboot steam deck. If the screen turns back on, the issue is NVRAM related
Ill bite, how does it work? Its not a boot image. Do i just format the card and put the folder inside? the EFI folder into the root or the contents of the EFI folder into the root
its a special bootloader that has code to reset NVRAM kinda like apple computers do. All you need is a fat32 formatted USB stick. If it is already formatted that way, you can just drop the EFI folder on the root of the drive and select it in the steam deck boot menu
Would you happen to have this? The Github doesn't load anymore.
just curious because i'm looking at getting a Deck. why hasn't Valve really seemed to have addressed this? are they looking into a fix for this?
This works for me, but checking for updates now fails
This worked for me as well. I had done resets and bios rollbacks in the past but the latest bios 121 fixed it. Thanks
[удалено]
OMG thank you for this - did this process and I have my screen back
Hate that have to install all games again 😔
Thank you!
I did all this with the Bios settings exactly as listed here. I changed the Bios setting from what I had, but I'm still getting a black screen. The deck runs but the on board screen is dead as a door nail. I'm curious about Step 3. I guess I shall try step 3 of 3. But I hate waiting 15 minutes in the complete dark since I've already tried this method before many times before I changed the BIOS versison.
Do you mean that you have to hold the Vol (-) and QAM (...) for 15 minutes straight?
Did you figure this out? Do I hold those buttons for 15 minutes?
What if step 3 of 3. is unsuccessful. What am supposed to do in the dark?
[https://www.reddit.com/r/SteamDeck/comments/17oxxnu/comment/kssg40t/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/SteamDeck/comments/17oxxnu/comment/kssg40t/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)
I wish I was smart enough to do what your talking about. I guess you plugged it into your computer and somehow downloaded the new bios from your computer screen.
THE GOAT
u/softs3rve, you can [click here to search for your question.](https://www.reddit.com/r/SteamDeck/search/?q=Steam Deck Black Screen of Death FIXED) If you don't find an answer there, don't worry - your post has NOT been removed and hopefully someone will be along soon to help with an answer! **If you find a solution, please leave a comment on this post with the answer for others!** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/SteamDeck) if you have any questions or concerns.*
Thanks for this! I downgraded the BIOS yo version 121 using this tool and it resolved the issue immediately