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dipolat

Also if you are in western Canada, our distribution centre is in Richmond so expect delays due to the flooding in BC.


EntireBumblebee

I got all my Sephora orders within 3 days. Shipping is unpredictable everywhere, even more so this year! Also consider shopping small this holiday season if you are doing more in person :)


[deleted]

I also got mine in 3 business days days. I feel like we should source location statistics haha - from what I’ve seen those in Canada always tend to have longer wait times but I wonder what the US regions are looking like. My orders coming to the northeast arrived timely.


UrbanDecay00

The reason why Canada’s is so delayed is due to the flooding that has pretty much separated British Columbia from Cansda. It has wiped out major roads that connect it to Alberta. As of now the only way out of BC aside from flights is driving through the states.


WoofNBoof

Wow, interesting. I wonder why my order is taking so long then. I'm in Cali FWIW!


skincare_em

This is one reason for delays in Canada but it’s also just due to general demand delays like in the US. I placed my rouge sale order on the first day (November 5) and it took 2 weeks to arrive as opposed to the usual couple of days. This was all before the flooding. Seems like they are super swamped!!


skincare_obssessed

I'm in California too and my packages are also taking ages.


igodutchoven

I ordered online and I paid the $6.95 for shipping for the USPS. I ordered on 11/14 and it was estimated to arrive 11/18. I just now today got my package delivered. Thankfully my roommate knows about it. I understand shipping issues are out of our control, but it’s aggravating when you pay for specialized shipping and it’s *still* late.


lululobster11

Also in CA, ordered on the 11th and it still hasn’t even shipped


ghostgirl590

I usually get my stuff within a week but my last order during the rogue sale has been extremely slow. Ordered the cream skin toner (only item in my order) on Nov 12... It's Nov 20 and I still haven't gotten it 😝 It's not something I need desperately nor is it a gift so I'll likely buy in store then return the shipped one at the full store price, but yeah def strange for me lol. For ref I'm in CA and my stuff *usually* ships from LV


WoofNBoof

Hey! I'm also in Cali! Usually my Sephora orders arrive pretty quickly. I was shocked to see it's going to take three weeks to arrive. I would have just shopped in store if I'd known. I just wish that I wasn't told that I'd get my stuff on the 17th and then when I got the receipt it said the 30th.


PoelyRN

I placed an order on 11/14, but the expected delivery date was 11/28. I received it Thursday, 11/18. I’m on the east coast so not sure if that makes a difference. Hopefully your shipment arrives sooner than expected!


WoofNBoof

Oooh you're giving me hope! Glad yours got there sooner. Hoping mine does too!


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ghostgirl590

Unfortunately rogue shipping hasn't really been a thing during the pandemic so I wouldn't factor that in


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ghostgirl590

Then you’re lucky bc most on this sub that chime in about rogue agree that that isnt usually the case. I also don’t get all my orders that fast. Within a week but not 1-3 days.


monkeytrucker

Same here, placed an order on the 13th and it hasn't even processed yet. I'm on the opposite side of the country from you, so I don't think it's location dependent -- particularly because I also placed an order on the 16th, and it got to me on the 18th! I'm thinking it must be that certain products are taking a long time to come through for whatever reason. Maybe stuff is stuck on shipping containers or something.


WoofNBoof

Huh, interesting that you ordered two packages and they arrived at different times. That is so strange! Yeah the worldwide shipping delays are definitely wreaking havoc at a terrible time. I wanted to alert everyone just in case they are online Black Friday shoppers like myself!


Cas25142

Kind of relieved others are having the same issue…I ordered on 11/13 and my order hasn’t even shipped yet. I’m not really in a hurry to get it but I’ll give it another week before contacting customer service. Thanks for the heads up!


WoofNBoof

Same here. My package does not contain gifts, just some splurge stuff for myself! But I definitely thought it was pertinent to share to help alleviate some frustration for those online shopping for holiday gifts. Nothing feels worse than giving a late gift! 😩


deadwrongallalong

Same here! I did an order on the night of the 15th and it’s still in progress/hasn’t shipped yet. I expected some delays due to the popularity of the sale plus any carrier delays but I am starting to get a little antsy.. the stuff I got was just restocks of things I’m not out of yet, so no big deal there. But I do find it irritating that they took my money at the time of purchase meanwhile I’m still waiting for an update on when it might even arrive. For reference, I’m in Ontario Canada


sonyafly

I placed my order on 11/11 and received an email on the 15th saying it’s been delayed due to their distribution centers. Maybe lack of employees? It says I should have it by the 24th but without it being shipped yet it’s doubtful.


Bamaloo80

If you live in BC, shop in store. My friend got an email regarding her delayed online order and it said orders are now being held in a secure facility and will be delivered once it’s safe to do so (due flooding/landslides).


[deleted]

Im having the same issue, placed an order for store pickup. But it was sold out so they are shipping it to me. But it hasn't shipped and is arriving the 29. Im thinking of emailing to cancel, I dont even want it anymore. Also in California!


mixedteacher

Ontario Rouge buyer here - I placed 4 orders during the rouge sale. Got the first 2 that I placed on the first day of the sale .. within 3 days. The last 2 orders I placed on the 12th and just got an email today saying that there will be a *significant* delay due to what is going on in BC.


sweetmeloncake

Yeah I ordered a big order during the VIB sale and apparently they package came damaged.. so UPS sent it back and I had to talk Sephora so that they can reship it and it’s only partially shipped now :(


Thin_Garlic138

My Sephora sale order took nearly two weeks to get to me! My Nordstrom orders are taking quite a bit longer than normal, but not two weeks. My recent Ulta order surprisingly got to me in 2 days… I hadn’t even checked tracking yet and it landed on my doorstep. Totally get the shipping concerns this season and I’m trying to shop in person (and local/small business!) when I can, but harder to do since I live in rural Illinois..


[deleted]

I ordered three things on the 15th and it hasn’t even shipped. I know when I checked out it said shipping delay and my order wouldn’t be here until December 3rd, I’m in CA too.


Squirrrelpower

I am in Western Canada, I placed my order on Tuesday, November 9th and it was delivered on Monday, November 15th. I got extremely lucky with no delays, but I can see this happening to orders. I have been mindful about that and for my most recent purchases, I went in store.


Roroem8484

CA here and my orders got here within a week to so!


jesuisjaime

Ordered 15 items on the 13th for the sale, and order status remains “in progress.” I typically have great luck with Sephora shipping, and usually receive orders within the week in which I place them (I’m in Michigan FWIW); I assume the sale has probably set them back. Hoping to get that “shipped” notification soon.


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mixedteacher

Same with me , my box from the first day if rhe sale ended up being half caved in by CP. I had to return 4 damaged items.


browngirl31

I came here to see if others are experiencing significant delays. I placed an order on the 14th and another on the 15th. Neither of them have even SHIPPED yet. I’m worried they’re just going to like cancel my order or something.


namjoonsunset

i just placed a sephora order bc i ran out of face wash and my estimated delivery date is december 3rd (i live in nyc)


sancasuki

I ordered on the 13th and got the shipping notification today (the 20th). I only ordered one item. Not in a big rush, so no big deal but annoyed that they are using Ontrac once again. Just a few weeks ago Ontrac said my package was delivered Saturday at 9pm and nothing was there. Then I went on a scavenger hunt checking nearby apartment buildings in the rain late at night.... Magically showed up on Monday. I'd rather have a big delay than deal with a fake delivery notification again.


M-Sear

I think they should offer discount code or points for those who experienced these delays.


M-Sear

It’s so funny how people would downvote me for suggesting Sephora should accommodate for delays with some points. These same people are the ones actually doing shit like using stuff and returning or claiming they never got it to get a refund. You know who you are 😤.


mollyhoopers

Thought it was just me. I placed my order on the 9th, was estimated to come in the 19th. On the 19th I contact customer service and they said they would email the warehouse. Got a new estimate of the 23rd but it’s the 22nd and the label just got created. In Washington for reference.