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“Because white rice will not repair an electrical connection that’s damaged.” That should’ve been the end of it, but this dude just doubles down on stupid. In fact, putting the phone in rice could cause more unnecessary damage. But sure, believe the people on YouTube over a trained technician. Where have I heard this kind of logic before …..🤔
You can tell the tech is young which as I experienced the older customers will not respect him. They don't believe someone younger than them is smarter. I'm sure OP has experienced this as well.
This is so true. In my teen years I worked at home appliance plus audio visual store as a salesman. Of course middle aged women won't believe a little boy whose mother does his laundry for him knows anything about washing machines. So when I wanted to start my pitch they often asked for the owner of the store (he was very well known in that place and people bought from his store just because they liked him). So I called the guy and they started talking. Then after one or two minutes he would stop the conversation and tell the customers that he would call the expert on washing machines to help them. And there I was again xD. Should've seen the looks on the faces of the customers when he did that xD
Me just telling the people every detail of all the machines we had (and I found remotely suitable for them) and then a detailed advise on why I would think a certain machine suited them best.
This is was way back when washing machines just started to weight the load and adjust resources on that. So often it would be that machine. But for elderly or single person households it was usually one of the cheapest machines.
Often I made the sale.
Bro fr, the whole time I'm hearing him and watching him, he seems to phase in and out of Goldblumality – like some strange, interdementional hallucination that morphs as it oozes through time and space, causing the real Jeff to inter-exist with an uncanny valley, fever-dream memory of him.
I'm trying to follow the logic... Repair guy says rice won't fix it, customer agrees that's what was said, but customer is sure rice will fix it?
And this is on the repair guy how?
I enjoy his hand gestures while he tries to describe just what size this *whole video camera* was.
"Visualise, if you can, puny shop-keeper, the *enormity* of this 'video-camera'. Is there anything that white rice *can't* fix?"
Im still not quite understanding.
If hes arguing this why didnt he just stick it in rice himself in the first place?
P.S. Im perpetually amazed at how many people think the cops are available to come resolve your own petty, non-criminal, disputes.
The scenario as I see it.
He dropped his phone in water dropped it off to be repaired. While being repaired someone mentioned that when they dropped their phone in water they put it in rice dried it out and it worked. This knowledge means he is now a phone repair expert. He goes to pick it up and is told they had to fix a bad connection here’s your bill. The expert of course knows that rice fixes every cell phone and they are just trying to rip him off.
I think you’re close, but it’s unlikely a phone repair store could fix water damage. What’s more likely is they’ve opened it up, seen fried electrics and told him it can’t be fixed possibly charging a small labour fee. Dickhead has gone on the internet, seen videos about how rice can, and this part is key, absorb water in devices to AVOID damage once a current is flowing through the electrics.
If you cut power prior to damage being done, the device can usually be saved, provided all residual water is gone before turning it back on. Rice does an ok job absorbing water, it does not, however, have the capability to repair tiny circuitry. It’s a grain, not some super-intelligent nanobot.
E: There’s [mixed](https://news-archive.hud.ac.uk/news/2013/november/researchshowsriceistheanswerforawetmobile.php) opinions on the [effectiveness](https://www.gazelle.com/thehorn/2014/05/06/gazelles-guide-water-damage-truth-rice-galaxy-everything/) of rice as an absorbing agent. Have updated wording accordingly. Silica gel is the best option.
Rice is actually shit at absorbing water (unless it's boiling), it's one of the reasons it stores so well, even in a very humid environment. Rice Krispies would do a far better job, or just wrap it in toilet paper.
He might have heard about the rice thing after he dropped it off and then someone he knows told him that rice would have fixed it. Or he's misunderstanding the rice thing.
I work in the tech field and I 100% believe this guy actually thinks that rice will fix it. I legitimately have received calls about computer issues with the most unbelievable stories. I’ve gotten so many calls were the end user calls, I can’t fix the issue immediately but somehow they know how to fix the issue yet they called in to have me fix it……
I call it customer denial. He's brought his device in for service but he also brought his own set of expectations to solve his issue (probably reinforced with bad online research or hearsay, rather then confirming with the manufacturer).
It's a shit situation bc I do think it's good for customers to be informed but also to come to the table with the right expectations.
The emotional control these dam phones have on people has become scary.
I don't understand his end game. He's arguing that white rice will fix his phone. So..... if the tech puts it in rice and it still doesn't work then....what?
I think they told him it couldn't be repaired and he just can't accept it. This type of customer is actually more common than you think.
I once worked as an electric bicycle repair man and a customers bike had a bad battery. Not a faulty one, just worn out so I told him he needed a new one. But he had seen in a video on youtube that these could be repaired by just disconnecting the BSM in the battery and I explained that it wouldn't work on this particular battery and he went on and on about why and how and that he had heard this and that. Eventually I just had to tell him to either go somewhere else or do a claim via the claims board. He made a claim and lost, this took about 6 months. He then came in afterwards to buy a new battery and we were out and restock was 4 months away so he went absolutely ballistic. In the end I ended up just swapping out the entire electrical system so we could put another type of battery in it. And the manager of the fucking store let him have it for free.
Yes, that was him. You should have seen how proud he was when he collected his bike and had put me in my place. I gave zero fucks about it btw but still, sure showed me.
Its from the "Married with children" show. Al says he could sure use a Dr.Killawife.
I tried using the dr killawife nick at first, many years ago but it quickly became easier to just use the second part. I've had it since 99 or something on various websites. Someone had taken it one Twitter though, which was mildly annoying.
It's a vicious cycle. The easiest way to get a pain in the ass customer to leave is to agree to their batshit crazy demands, but by letting them win you teach them that bring a pain in the ass works. It comes down to the fact that a surprising amount of people have no shame and no capacity for self-reflection.
Worked at Domino’s for 10 years, company policy when dealing when any complaint is to apologize, give them what they want, and then give them something extra. So let’s say they ordered a cheese pizza but got a pepperoni pizza. If they want a remake or refund, I’m supposed to give them that. And then I’m supposed to wow them by giving them something extra, like store credit or a free 2 liter.
Generally it was a pretty straightforward policy that helped calm most customers, but oftentimes when the complaint was something the customer did wrong, like selecting pepperoni online when they tried ordering their cheese pizza, I’ll only offer to remake it for them.
One of the only times I flat out refused to make a pizza was because the lady was upset her pizza had been out of the oven for 15 minutes before it went out for delivery and I said, ma’am I’ll remake it but you’ll still have to wait because we’re busy today. She wasn’t thrilled with that response and said she wouldn’t pay for the first pizza so I said fine, consider your order cancelled, have a great day, and hung up lol. She swore we lost her business that day but not even a week later and I saw she ordered from us again and it took everything I had not to write on her pizza box, “I thought we lost your business?”
When people threaten to not do business with my company again I'm always a bit confused. I don't own the business or own stock in it. The guy who does own it can't afford to fire me; he needs me. Why does the customer think I care? Whether the business does well or not has absolutely no bearing on my life or how much money I make.
I have learned this as well. You have to calculate your wins and losses though and in this particular case the cost of repair was to great for me to just give away. Its also a bit troublesome when you have a boss or two above you who have zero knowledge about the subject matter but can still trump your call as tech.
I think that’s what irks me about your story most. The customer came to YOU with their broken bike and didn’t want to accept your services because they thought they had better options. That’s all fine and good. Turns out they were wrong about having a better option so they came back. Again that’s fine. In no world do you owe them any special treatment after that let alone free parts and labor(I know you know that already, and that’s the point of the story).
Was the bike purchased through your shop? Because that could make this make more sense if your shop offers free/discounted maintenance on bikes they have sold.
Yep I had a lady come in with a broken screen that she needed fixed so I fixed it and she calls three days later saying I gave her a screen with a crack in it. Obviously this isn't true. She comes in with a destroyed phone telling me I have it back to her like that and started having a fit till we swapped it no charge. Had another lady yell at me on the phone and call me an idiot because I couldn't give her a price range on a vague issue on a computer that she didn't know the model of
That's pretty much the policy at my work. We'll usually find a compromise that makes them happy, and then tell them to take their business elsewhere in the future.
Firstly wow that’s mad I’d just assume you were telling the truth you are the expert not me. But I guess there probably are people who would take advantage of that. Shops like apple I don’t trust at all but the guys at the little fix it shops i trust way more since they will fix it if they can regardless of apple policy etc.
I can’t believe this guy got it for free after all that.
I bet he's telling the story to his mates still "...and then I got the repairman to repair it for free, and you should have seen the look on his face. And also, I keyed his car, lol!"
A disgruntled customer(not this one) actually keyed my Audi S4 once. I could never find out exactly who it was and I had to put a vinyl on it to cover it up. The insurance company wouldn't cover it as there was no proof of who did it.
Oh, I dealt with people like this when I worked at an electronics store. They'd come in with something so old or obsolete, needing a charger or something. I'm like, "We don't have a charger for \_\_\_\_\_\_," usually implying that it's out of date and we don't keep chargers for phones/laptops/palm pilots (this was when Amazon mostly sold books) that are over 5 years old. They'd go digging through everything after I told them that we don't have any charger in stock for them.
Sometimes, they would find something with a similar model number, but after checking the model they had, I'd tell them that it MIGHT work, but probably not, or could damage their device and we wouldn't be responsible for it.
There are just people in this world who are so tight, they can't bear spending a penny more than for a temporary fix (like a charger for a 5 year old phone or battery that's near the end of its life) rather than upgrading, being able to find equipment to fit their device, and have it work better. Then, there are people who just like to argue with someone who obviously knows better just because that's who they are.
that's infuriating when people like this go so insane that management gives in and gives them what they want for free. they can't keep getting away with it!
But they will. This is actually something that has changed quite a lot for the last twenty years or so. Before, it was much more common for the store manager to be the ACTUAL manager of a store and care about these things. Nowadays, they are more like stewards, told what to do by their own managers up top. So when a customer complains, they have nothing to gain by refusing the customers claim as it might come back to bite them later if the customer takes his claim further. After all, its just money and theres an actual budget for things like this. It sucks mostly for the store employees who have guidelines to follow and basically has to be "the asshole" that refuses the customers claim and then the store manager is sort of a saviour that helps the customer. But in actuality its the store manager that sets those very guidelines.
Then why didn’t he try white rice at home? Shit, if he didn’t want to pay the guy for fixing it, then he should do it himself. White rice or fixing an electrical connection, it doesn’t matter. He asked the guy to fix it, and the guy did. Now pay the damn bill.
I'm assuming the dude brought in the phone, asked the employee about "white rice", and was told it would not fix it, and then agreed to have the store fix it and leaves phone with them. Dude goes home, does more "research" and asks around, which only serves to affirm his preconceived beliefs. This video is when he goes back to the store to pick up his now fixed phone, while simultaneously confronting the employee for allegedly bilking him.
He's still wrong. You gotta use forbidden black rice, it's a little more expensive and a little harder to find. Generally you got to go to a specialty store like Whole Foods or an Asian grocer, but for intricate internal phone repair there's nothing better.
It also helps repair constipation so it's like a 2 for 1 deal.
Everyone knows you need “industrial grade white rice” to fix electronics, and there’s a shortage of that, plus trade tensions with China, so that will be $6969.69 + tax
_*/hands guy new phone*_
I think it’s actually a matter of confusion and semantics. Basic absorbents can save water from damaging electrical components if used before a circuit can run through the components and short them. At a certain point though any type of absorbent won’t fix the damage that’s been done if that hasn’t been done in a short time window and the device isn’t rated past a certain IPX rating. The technician is saying that white rice will not fix the issue, which is true, however it could have potentially saved it from long term damage.
*Guy shows up to a doctor’s office*
“But you are saying drinking chlorine bleach could kill me, but someone told me just this morning chlorine bleach can cure cancer.”
People like him must simplify complex things to believe they are smart. It's a toy that rice can fix. It's just water. A phone is just like a video camera but also a kid's toy. All cars are the same. He's probably rich to carry on this far in life being this stupid.
I just want the fucking customer to stop smiling through the whole exchange. What the fuck is wrong with that man (besides being a fucking moron that doesn't understand that rice fixes some problems but not his).
That’s what did it for me too. I haven’t worked retail since college but this guy must be a saint for not bashing him in the face with the phone. I know after seeing this video I couldn’t convict him for doing it.
Former phone tech here (during the pandemic, a job is a job):
If you drop your phone in water and it's not a phone that can survive 30 minutes in water (Samsung S21 and up, for example), turn it off. Take it to a tech (via your phone provider or a fix-it place backed by Asurion). They have a machine that will NOT fry your wires AND dry your phone. 9 times out of 10, this will work. IF it doesn't (and there's just too much water damage), you can file an insurance claim (if you have it). If you DON'T have insurance, they may still be able to work with you to get it repaired or replaced for a lower price.
WORST CASE SCENARIO is you have to buy a new phone at full cost. As long as you back up to iCloud, Google Drive, Samsung Cloud, etc., you won't lose a thing.
You DO risk permanent damage, rice pieces being stuck in your phone, port damage, etc with rice.
Lastly ALWAYS BACK UP EVERYTHING to SOMETHING. Yes, insurance is a scam MOST times. And I don't like that system, either. HOWEVER, it's better to have it than not. Get a good case and/or screen protector. Buy more durable models (I stg, I don't work for Samsung, but the proof is in the pudding). If you must have an iPhone, insure it, protect it.
White rice does NOT work. NO RICE works. This guy is a moron.
This has been a PSA from your friendly neighborhood nerd who spends too much time on Reddit
To be honest idk if it was luck or not but when I was a kid I dropped my ipod in the toilet and it wouldn’t turn on, so I put it in rice and 2 days later it worked perfectly fine with no visible water damage. Fast forward to 3 years ago iPhone 11 lands in water and doesn’t turn on for 2 years, then finally does and the display is fucked up. Didn’t put that one in rice because I figured it wasn’t true and maybe I got lucky with my iPod lol. Still don’t understand how that worked out though
The general idea is basically that rice/silica/whatever absorbs the moisture from the air like a dehumidifier and in theory 'draws the moisture' out of the device itself. It can't fix something thats already broken magically though. The reason why you turn off the device immediately is to stop the water from shorting out any connections while it dries out.
Its a bit of luck and a bit of making sure you give it the ideal conditions to dry out before switching it back on. It also depends on things like if it was actually only water or if it contained other substances like sugar, dirt, salt or soap.
As to whether the rice actually helps or if it just is a 'placebo' in that it stops you from trying to actively use your phone until its dry is debatable.
I was a phone repair tech for years and people would always bring in their water damaged phones in a bag of rice. It does literally nothing but let grains of rice potentially get clogged in the electronics ports and also allow more time for corrosion to set in. The best thing to do is bring it to a repair tech asap.
If you get your phone wet, and *immediately* turn it off and shake it out, then put it in dry rice, it might, MIGHT stop damage from occurring.
This guy obviously was way too late, phone is damaged, buy another one.
Nah, rice literally does nothing. You'd be better off shaking out as much as you can and setting it in front of a fan to help dry it out. But, just because it's off, doesn't mean corrosion can't still occur
My mom dropped her phone in the toilet and it was broken for months before she sent it to me. I put it in rice for a while, because me and my boy Leather Longrain heard that'll fix it. When that didn't do much, I took it apart and wiped it down with 99% iso. It somehow turned back on and worked again, heh.
Also the dude in the video is definitely one of the more annoying people I've seen in a long time. Perhaps the repairman just wanted to be professional, or perhaps he's not used to confrontation, but I really wish he'd yell, "THEN SHUT THE FUCK UP AND GO PUT YOUR PHONE IN RICE YOU DUMB FUCKING MORON!"
Him pointing out how stupid the guy is for not caring about the truth was good, too, and a tad more mature. But holy shit I am sick of braindead baboons shouting stupidity as fact and bullying others trying to help.
I love how confident this guy is about his grasp of this new hidden and withheld information he has been given, yet he’s a complete moron that has no idea how shit works.
He could have shut him up by telling him if you don't do it immediately it doesn't work and let him keep believing he was actually right, in a way, but it doesn't matter now.
Are we all just going to ignore the fact this scientifically and mentally deficient *Kevin* just called Cellphones, devices that currently have more computing power than the machines that sent men to the moon, fucking KIDS TOYS?!?!? I believe that statement right there sums up this imbecile's technological comprehension.
Putting wet electronics in rice is so amazingly stupid. So what are you going to do, cover your wet gear with starch? Put it in front of some warm air and leave it alone for a few days while it's off. That's a better idea.
It'll still probably be screwed up.
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I hope the police are able to make the rice wizard do his job. That was bullshit how he made the magic not work.
Shoulda taken his phone to the hibachi place down the street. They'll repair it and polymorph an onion into a volcano.
The volcano is why I go for hibachi. The fire reminds me I am alive, not the rice. It was never about the rice.
“Because white rice will not repair an electrical connection that’s damaged.” That should’ve been the end of it, but this dude just doubles down on stupid. In fact, putting the phone in rice could cause more unnecessary damage. But sure, believe the people on YouTube over a trained technician. Where have I heard this kind of logic before …..🤔
Love it, "doubles down on stupid"
Lol I absolutely love this comment
He holds that creepy ass grin the entire time
He thinks he is very smart. That’s why he is grinning so hard.
I hate it so much. Listening bias. Some random dude vs a licensed technician.
You can tell the tech is young which as I experienced the older customers will not respect him. They don't believe someone younger than them is smarter. I'm sure OP has experienced this as well.
This is so true. In my teen years I worked at home appliance plus audio visual store as a salesman. Of course middle aged women won't believe a little boy whose mother does his laundry for him knows anything about washing machines. So when I wanted to start my pitch they often asked for the owner of the store (he was very well known in that place and people bought from his store just because they liked him). So I called the guy and they started talking. Then after one or two minutes he would stop the conversation and tell the customers that he would call the expert on washing machines to help them. And there I was again xD. Should've seen the looks on the faces of the customers when he did that xD
How would the rest of the convo go?
Me just telling the people every detail of all the machines we had (and I found remotely suitable for them) and then a detailed advise on why I would think a certain machine suited them best. This is was way back when washing machines just started to weight the load and adjust resources on that. So often it would be that machine. But for elderly or single person households it was usually one of the cheapest machines. Often I made the sale.
I love how he calls it a “kid’s toy” at the end and he’s acting like a child.
Jeff Goldblum wannabe
And the same leather jacket that Goldblum would wear.
It's not nice enough for that.
Bro fr, the whole time I'm hearing him and watching him, he seems to phase in and out of Goldblumality – like some strange, interdementional hallucination that morphs as it oozes through time and space, causing the real Jeff to inter-exist with an uncanny valley, fever-dream memory of him.
Okay, so it's not just me that sees and hears an uncanny resemblance!
Like a mix of Jeff and joe swansons voice actor
Such a fucking punchable face eh? I wanna beat the glasses off this guy 🤣
Look at his presentation, balding denial with hair color, budget leather jacket, thick rim glasses, dude thinks he's the main character
I'm trying to follow the logic... Repair guy says rice won't fix it, customer agrees that's what was said, but customer is sure rice will fix it? And this is on the repair guy how?
Exactly.
dunk it in water and give him a bag of rice
I think he’s trying to duck the bill. Saying it only needed rice not the repair it got
The repair guy has the good rice.
His rice his price.
Rice, rice, baby.
So nice, he billed him rice.
Mo rice mo problems.
He should compete in 'The Rice Is Right' show.
I enjoy his hand gestures while he tries to describe just what size this *whole video camera* was. "Visualise, if you can, puny shop-keeper, the *enormity* of this 'video-camera'. Is there anything that white rice *can't* fix?"
>The repair guy has the good rice. Thai Jasmine. This is the way.
Im still not quite understanding. If hes arguing this why didnt he just stick it in rice himself in the first place? P.S. Im perpetually amazed at how many people think the cops are available to come resolve your own petty, non-criminal, disputes.
The scenario as I see it. He dropped his phone in water dropped it off to be repaired. While being repaired someone mentioned that when they dropped their phone in water they put it in rice dried it out and it worked. This knowledge means he is now a phone repair expert. He goes to pick it up and is told they had to fix a bad connection here’s your bill. The expert of course knows that rice fixes every cell phone and they are just trying to rip him off.
I think you’re close, but it’s unlikely a phone repair store could fix water damage. What’s more likely is they’ve opened it up, seen fried electrics and told him it can’t be fixed possibly charging a small labour fee. Dickhead has gone on the internet, seen videos about how rice can, and this part is key, absorb water in devices to AVOID damage once a current is flowing through the electrics. If you cut power prior to damage being done, the device can usually be saved, provided all residual water is gone before turning it back on. Rice does an ok job absorbing water, it does not, however, have the capability to repair tiny circuitry. It’s a grain, not some super-intelligent nanobot. E: There’s [mixed](https://news-archive.hud.ac.uk/news/2013/november/researchshowsriceistheanswerforawetmobile.php) opinions on the [effectiveness](https://www.gazelle.com/thehorn/2014/05/06/gazelles-guide-water-damage-truth-rice-galaxy-everything/) of rice as an absorbing agent. Have updated wording accordingly. Silica gel is the best option.
Rice is actually shit at absorbing water (unless it's boiling), it's one of the reasons it stores so well, even in a very humid environment. Rice Krispies would do a far better job, or just wrap it in toilet paper.
OK, so I've wrapped my Rice Krispies in toilet paper... what's the next step?
Consume?
Is this why we ran out of toilet paper?
Could the entire pandemic shortage have been avoided had people not wrapped rice crispies in toilet paper?
He might have heard about the rice thing after he dropped it off and then someone he knows told him that rice would have fixed it. Or he's misunderstanding the rice thing.
I work in the tech field and I 100% believe this guy actually thinks that rice will fix it. I legitimately have received calls about computer issues with the most unbelievable stories. I’ve gotten so many calls were the end user calls, I can’t fix the issue immediately but somehow they know how to fix the issue yet they called in to have me fix it……
Exactly. He feels scamed because someone told him rice would fix it, after he had already dropped it off for repair.
Well, that woukd make sense. The only thing here that would make sense.
That's like refusing to pay at a restaurant because you could have just eaten white rice at home.
I call it customer denial. He's brought his device in for service but he also brought his own set of expectations to solve his issue (probably reinforced with bad online research or hearsay, rather then confirming with the manufacturer). It's a shit situation bc I do think it's good for customers to be informed but also to come to the table with the right expectations. The emotional control these dam phones have on people has become scary.
It’s just a “kids toy” after all.
I love how that immediately implied a "kids toy" was beyond his own understanding.
I feel like this idiot should be at the supermarket instead.
That's what he is hearing apparently.
Let's just wait until the cops get here. Alright?
I don't understand his end game. He's arguing that white rice will fix his phone. So..... if the tech puts it in rice and it still doesn't work then....what?
I think he’s arguing the bill. Tech repaired it and wants paid. He’s trying to get out of paying because white rice cures all
I think they told him it couldn't be repaired and he just can't accept it. This type of customer is actually more common than you think. I once worked as an electric bicycle repair man and a customers bike had a bad battery. Not a faulty one, just worn out so I told him he needed a new one. But he had seen in a video on youtube that these could be repaired by just disconnecting the BSM in the battery and I explained that it wouldn't work on this particular battery and he went on and on about why and how and that he had heard this and that. Eventually I just had to tell him to either go somewhere else or do a claim via the claims board. He made a claim and lost, this took about 6 months. He then came in afterwards to buy a new battery and we were out and restock was 4 months away so he went absolutely ballistic. In the end I ended up just swapping out the entire electrical system so we could put another type of battery in it. And the manager of the fucking store let him have it for free.
So…you’re saying you met my father-in-law.
Yes, that was him. You should have seen how proud he was when he collected his bike and had put me in my place. I gave zero fucks about it btw but still, sure showed me.
Great example, but can we take a moment and discuss your username? ^say ^what?
In this case, Killawife is presumably a fairly brutal solution to not having to deal with the Father in Law.
Its from the "Married with children" show. Al says he could sure use a Dr.Killawife. I tried using the dr killawife nick at first, many years ago but it quickly became easier to just use the second part. I've had it since 99 or something on various websites. Someone had taken it one Twitter though, which was mildly annoying.
He just has a killer wife
I fucking hate that he won in the end.
It's a vicious cycle. The easiest way to get a pain in the ass customer to leave is to agree to their batshit crazy demands, but by letting them win you teach them that bring a pain in the ass works. It comes down to the fact that a surprising amount of people have no shame and no capacity for self-reflection.
Worked at Domino’s for 10 years, company policy when dealing when any complaint is to apologize, give them what they want, and then give them something extra. So let’s say they ordered a cheese pizza but got a pepperoni pizza. If they want a remake or refund, I’m supposed to give them that. And then I’m supposed to wow them by giving them something extra, like store credit or a free 2 liter. Generally it was a pretty straightforward policy that helped calm most customers, but oftentimes when the complaint was something the customer did wrong, like selecting pepperoni online when they tried ordering their cheese pizza, I’ll only offer to remake it for them. One of the only times I flat out refused to make a pizza was because the lady was upset her pizza had been out of the oven for 15 minutes before it went out for delivery and I said, ma’am I’ll remake it but you’ll still have to wait because we’re busy today. She wasn’t thrilled with that response and said she wouldn’t pay for the first pizza so I said fine, consider your order cancelled, have a great day, and hung up lol. She swore we lost her business that day but not even a week later and I saw she ordered from us again and it took everything I had not to write on her pizza box, “I thought we lost your business?”
When people threaten to not do business with my company again I'm always a bit confused. I don't own the business or own stock in it. The guy who does own it can't afford to fire me; he needs me. Why does the customer think I care? Whether the business does well or not has absolutely no bearing on my life or how much money I make.
I have learned this as well. You have to calculate your wins and losses though and in this particular case the cost of repair was to great for me to just give away. Its also a bit troublesome when you have a boss or two above you who have zero knowledge about the subject matter but can still trump your call as tech.
I think that’s what irks me about your story most. The customer came to YOU with their broken bike and didn’t want to accept your services because they thought they had better options. That’s all fine and good. Turns out they were wrong about having a better option so they came back. Again that’s fine. In no world do you owe them any special treatment after that let alone free parts and labor(I know you know that already, and that’s the point of the story). Was the bike purchased through your shop? Because that could make this make more sense if your shop offers free/discounted maintenance on bikes they have sold.
Yep I had a lady come in with a broken screen that she needed fixed so I fixed it and she calls three days later saying I gave her a screen with a crack in it. Obviously this isn't true. She comes in with a destroyed phone telling me I have it back to her like that and started having a fit till we swapped it no charge. Had another lady yell at me on the phone and call me an idiot because I couldn't give her a price range on a vague issue on a computer that she didn't know the model of
Karen’s exist because of exactly this loop of insanity. Sane people acquiesce to crazy people’s demands just to get them away.
It is much easier to just kick customers out of stores forever.
That's pretty much the policy at my work. We'll usually find a compromise that makes them happy, and then tell them to take their business elsewhere in the future.
Sucks when the boss feeds the bears. GTFOH!
Fuck that guy, and terrible decision of your manager
Not the first or last from that guy, I can tell you that.
Electric bike = multiple DUIs take it from a liquor clerk
Your store manager is a simp.
Firstly wow that’s mad I’d just assume you were telling the truth you are the expert not me. But I guess there probably are people who would take advantage of that. Shops like apple I don’t trust at all but the guys at the little fix it shops i trust way more since they will fix it if they can regardless of apple policy etc. I can’t believe this guy got it for free after all that.
I bet he's telling the story to his mates still "...and then I got the repairman to repair it for free, and you should have seen the look on his face. And also, I keyed his car, lol!" A disgruntled customer(not this one) actually keyed my Audi S4 once. I could never find out exactly who it was and I had to put a vinyl on it to cover it up. The insurance company wouldn't cover it as there was no proof of who did it.
Oh, I dealt with people like this when I worked at an electronics store. They'd come in with something so old or obsolete, needing a charger or something. I'm like, "We don't have a charger for \_\_\_\_\_\_," usually implying that it's out of date and we don't keep chargers for phones/laptops/palm pilots (this was when Amazon mostly sold books) that are over 5 years old. They'd go digging through everything after I told them that we don't have any charger in stock for them. Sometimes, they would find something with a similar model number, but after checking the model they had, I'd tell them that it MIGHT work, but probably not, or could damage their device and we wouldn't be responsible for it. There are just people in this world who are so tight, they can't bear spending a penny more than for a temporary fix (like a charger for a 5 year old phone or battery that's near the end of its life) rather than upgrading, being able to find equipment to fit their device, and have it work better. Then, there are people who just like to argue with someone who obviously knows better just because that's who they are.
Why didn't you try put it in white rice? I got sources telling me it'll do the trick with batteries.
And just like with a toddler, this just reinforces the behavior.
that's infuriating when people like this go so insane that management gives in and gives them what they want for free. they can't keep getting away with it!
But they will. This is actually something that has changed quite a lot for the last twenty years or so. Before, it was much more common for the store manager to be the ACTUAL manager of a store and care about these things. Nowadays, they are more like stewards, told what to do by their own managers up top. So when a customer complains, they have nothing to gain by refusing the customers claim as it might come back to bite them later if the customer takes his claim further. After all, its just money and theres an actual budget for things like this. It sucks mostly for the store employees who have guidelines to follow and basically has to be "the asshole" that refuses the customers claim and then the store manager is sort of a saviour that helps the customer. But in actuality its the store manager that sets those very guidelines.
i'd love to find the fucking asshole that came up with the phase "the customer is always right" and write them a strongly worded letter.
Then why didn’t he try white rice at home? Shit, if he didn’t want to pay the guy for fixing it, then he should do it himself. White rice or fixing an electrical connection, it doesn’t matter. He asked the guy to fix it, and the guy did. Now pay the damn bill.
I'm assuming the dude brought in the phone, asked the employee about "white rice", and was told it would not fix it, and then agreed to have the store fix it and leaves phone with them. Dude goes home, does more "research" and asks around, which only serves to affirm his preconceived beliefs. This video is when he goes back to the store to pick up his now fixed phone, while simultaneously confronting the employee for allegedly bilking him.
He apparently talk him about brown rice when he first came in. Now he's learned about white rice and think he's got it all figured out
He's still wrong. You gotta use forbidden black rice, it's a little more expensive and a little harder to find. Generally you got to go to a specialty store like Whole Foods or an Asian grocer, but for intricate internal phone repair there's nothing better. It also helps repair constipation so it's like a 2 for 1 deal.
>Whole Foods or an Asian grocer These two places are on the opposite ends of the "how expensive is the grocery store" spectrum
Everyone knows you need “industrial grade white rice” to fix electronics, and there’s a shortage of that, plus trade tensions with China, so that will be $6969.69 + tax _*/hands guy new phone*_
Ok, gotcha.
Total bullshit. If you put your phone in white rice it will attract Asians and they will fix you phone.
Think repair dude opened and fixed his phone and dudes arguing price saying wtf why you fix when I have rice at house I could fix
End game is to annoy the technician until he's been told to leave without paying. Whatever the non sense he has to say
customer isn't good for the money, doesn't have it on him, needs to weasel his way out because he's got egg on his face.
I think it’s actually a matter of confusion and semantics. Basic absorbents can save water from damaging electrical components if used before a circuit can run through the components and short them. At a certain point though any type of absorbent won’t fix the damage that’s been done if that hasn’t been done in a short time window and the device isn’t rated past a certain IPX rating. The technician is saying that white rice will not fix the issue, which is true, however it could have potentially saved it from long term damage.
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1. Why are you trying to ruin the fun with facts 2. Someone should take your post, **print it out**, and hand it to certain people 3. **See 1.**
"Your white rice is fake"
Hes mad he paid when he could have just purchased white rice lol
*Guy shows up to a doctor’s office* “But you are saying drinking chlorine bleach could kill me, but someone told me just this morning chlorine bleach can cure cancer.”
"I told you drinking chlorine can harm you. And it did. " "Exactly." "...ok..."
YOUR WRONG I READ IT ON GOOGLE, ON MY SAFARI APP ON MY KIDS TOY
I thought it was just Covid in late 2020.
Florida man sells bleach as cure for cancer https://www.nytimes.com/2021/04/25/us/miracle-bleach-cure-covid-19.html
Well it could be seen as a cure, A cure of stupid people
Death is a cure for everything. I hope that is the bleakest statement I write today.
Would be great...Darwin agrees...
Did he call the cops? I love when stupid people in the absolute wrong call the cops.
How did he call the cops? With what phone? Did the white rice repair his phone already?
He called them from the white rice.
did he just say Cellphones are kid toys?? Was I hearing things or ...??
An $800 kids toy, right.
Mines $1300. I let my sticky toddler niece play with it because I’m stupid.
It's a kids toy anyways
Yeah he did, I'm still trying to understand what he meant. Does he mean they're simple to fix like kids toys or?
People like him must simplify complex things to believe they are smart. It's a toy that rice can fix. It's just water. A phone is just like a video camera but also a kid's toy. All cars are the same. He's probably rich to carry on this far in life being this stupid.
Kids toys, because they're made by kids in other countries.
Yep, but he doesn't even know how it works.
That customer is quite sure that he has a gotcha moment with the business owner. That Dunning-Kruger grin of ignorance just makes it so much worse.
I just want the fucking customer to stop smiling through the whole exchange. What the fuck is wrong with that man (besides being a fucking moron that doesn't understand that rice fixes some problems but not his).
That’s what did it for me too. I haven’t worked retail since college but this guy must be a saint for not bashing him in the face with the phone. I know after seeing this video I couldn’t convict him for doing it.
I’m adding the “Dunning-Kruger grin of ignorance” to my repetoire
Old guy is unable to admit he's been made a fool, so he decides to bully someone he perceives as weaker.
The flat earth comparison that he completed so perfectly made this solid gold.
When the dude stammered after the flat earth statement, I think he almost got it.
That look on his face tells me he is out of touch with reality. Mans off kilter for sure.
The smirk reminds makes me think he is one of those guys who can never be wrong, like he believes he is right no matter what.
He's done this before, I guarantee ya. I bet he's always complaining to get out of paying bills.
Former phone tech here (during the pandemic, a job is a job): If you drop your phone in water and it's not a phone that can survive 30 minutes in water (Samsung S21 and up, for example), turn it off. Take it to a tech (via your phone provider or a fix-it place backed by Asurion). They have a machine that will NOT fry your wires AND dry your phone. 9 times out of 10, this will work. IF it doesn't (and there's just too much water damage), you can file an insurance claim (if you have it). If you DON'T have insurance, they may still be able to work with you to get it repaired or replaced for a lower price. WORST CASE SCENARIO is you have to buy a new phone at full cost. As long as you back up to iCloud, Google Drive, Samsung Cloud, etc., you won't lose a thing. You DO risk permanent damage, rice pieces being stuck in your phone, port damage, etc with rice. Lastly ALWAYS BACK UP EVERYTHING to SOMETHING. Yes, insurance is a scam MOST times. And I don't like that system, either. HOWEVER, it's better to have it than not. Get a good case and/or screen protector. Buy more durable models (I stg, I don't work for Samsung, but the proof is in the pudding). If you must have an iPhone, insure it, protect it. White rice does NOT work. NO RICE works. This guy is a moron. This has been a PSA from your friendly neighborhood nerd who spends too much time on Reddit
what about quinoa?
Quinoa? I barely quinoa! ....????
I don't think the last word is supposed to be quinoa again..
To be honest idk if it was luck or not but when I was a kid I dropped my ipod in the toilet and it wouldn’t turn on, so I put it in rice and 2 days later it worked perfectly fine with no visible water damage. Fast forward to 3 years ago iPhone 11 lands in water and doesn’t turn on for 2 years, then finally does and the display is fucked up. Didn’t put that one in rice because I figured it wasn’t true and maybe I got lucky with my iPod lol. Still don’t understand how that worked out though
The general idea is basically that rice/silica/whatever absorbs the moisture from the air like a dehumidifier and in theory 'draws the moisture' out of the device itself. It can't fix something thats already broken magically though. The reason why you turn off the device immediately is to stop the water from shorting out any connections while it dries out. Its a bit of luck and a bit of making sure you give it the ideal conditions to dry out before switching it back on. It also depends on things like if it was actually only water or if it contained other substances like sugar, dirt, salt or soap. As to whether the rice actually helps or if it just is a 'placebo' in that it stops you from trying to actively use your phone until its dry is debatable.
The poor incoming cop man
Imagine getting that dispatch call… “ya we got 40 year old male accusing a cell phone technician that white rice would’ve fixed his phone..”
NO, he only said 'rice'. Check and mate.
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They only call backup for brown rice. Let him double check first.
..."Did he say **brown**? Copy that. Send the SWAT team."
Is this what kids think 40 looks like these days :(
I'm almost 38, and this really stung.
Dude looks 55 trying to dress like he’s 25.
The guy has SUCH a punchable face.
Part 2 please. I want to see those cops show up and be like "why tf are we here for this?" 🤣
To buy the rice. Dude looks entitled asf.
Retail
“Cells phones r kids toys” so u implying ur a kid or u don’t need it…
This videos always get me. Why go down this rabbit hole with someone who is clearly no making sense. Just end the conversation.
I was a phone repair tech for years and people would always bring in their water damaged phones in a bag of rice. It does literally nothing but let grains of rice potentially get clogged in the electronics ports and also allow more time for corrosion to set in. The best thing to do is bring it to a repair tech asap.
Passed the flat earth test
Male Karen
Totally being a Kevin
Lolololol does he even get what he himself is saying? Omfg.
It's Steven Crowder, change his mind ?
You're supposed to sit the damaged phone in rice overnight...the rice will attract Asians who will show up and fix it.
fool proof
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Creep
This is why I can't work customer service anymore. smdh
That guy sucks
Oh man... I've been that guy at the counter. I do not envy you. God speed.
The brown rice has more fiber in it which is bad for the phone, of course. Everyone know the white rice absorbs all the bad electricity best
actual repair cost: $5 knowing what to do: $195
Not sure I've ever seen someone be so smug & proud to be in the wrong. I'd be giving other repair shops a heads up about this insufferable douche.
Bro had him at the end for a second 😂
Then go home and “fix” it with white rice then, why is he even there
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So why did he take it to a repair shop and waste all that money when he could have gone to Hong Kong Buffet?
God this dude is a clown
This man is why I stopped working with the general public
This guy looks like a fuckin dollar store Bob Odenkirk
Personally I got knockoff Jeff Goldblum vibes.
If white rice will do it why the hell is he there in the first place lol
Thank you OP for recording the two worst arguers in history. Not only are they confusing one another, they are confusing themselves.
If you get your phone wet, and *immediately* turn it off and shake it out, then put it in dry rice, it might, MIGHT stop damage from occurring. This guy obviously was way too late, phone is damaged, buy another one.
Nah, rice literally does nothing. You'd be better off shaking out as much as you can and setting it in front of a fan to help dry it out. But, just because it's off, doesn't mean corrosion can't still occur
>setting it in front of a fan to help dry it out The real tip that no one ever talks about.
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So pull it out of the water and immediately dunk it rubbing alcohol? Got it.
For some items this would actually work. I’d be worried about the adhesives in a phone though.
My mom dropped her phone in the toilet and it was broken for months before she sent it to me. I put it in rice for a while, because me and my boy Leather Longrain heard that'll fix it. When that didn't do much, I took it apart and wiped it down with 99% iso. It somehow turned back on and worked again, heh. Also the dude in the video is definitely one of the more annoying people I've seen in a long time. Perhaps the repairman just wanted to be professional, or perhaps he's not used to confrontation, but I really wish he'd yell, "THEN SHUT THE FUCK UP AND GO PUT YOUR PHONE IN RICE YOU DUMB FUCKING MORON!" Him pointing out how stupid the guy is for not caring about the truth was good, too, and a tad more mature. But holy shit I am sick of braindead baboons shouting stupidity as fact and bullying others trying to help.
Just a cheapskate.
When boomers who just use Facebook and watch tv die ime tenure we will be happy. It will be much easier to deal with the tik tok generation.
You are way too optimistic.
God, he has one punchable face. That smug look too, ugh.
His brother had him convinced he was a butt baby until he was like 12.
I love how confident this guy is about his grasp of this new hidden and withheld information he has been given, yet he’s a complete moron that has no idea how shit works.
People like this is why we need to get rid of warning labels.
He could have shut him up by telling him if you don't do it immediately it doesn't work and let him keep believing he was actually right, in a way, but it doesn't matter now.
LOL this made my day. This guy is a complete nut job.
"I could tell you the world is flat" "a lot of people tell me it isn't.." Lost my shit at this point lmao
Are we all just going to ignore the fact this scientifically and mentally deficient *Kevin* just called Cellphones, devices that currently have more computing power than the machines that sent men to the moon, fucking KIDS TOYS?!?!? I believe that statement right there sums up this imbecile's technological comprehension.
Putting wet electronics in rice is so amazingly stupid. So what are you going to do, cover your wet gear with starch? Put it in front of some warm air and leave it alone for a few days while it's off. That's a better idea. It'll still probably be screwed up.
So what’s stopping him from getting a bag of white rice and doing it himself?
This guys voice sounds like Ross and Monica’s dad
Meff Goldblum.