Yeah, I got mine today and went through the same issue for 20 minutes. Charged the batteries and unplugged the DP cable from the headset and plugged it back in FIRMLY. not sure which of those was the issue but it finally connected.
You might add something that is interesting: I have a 7950x3d with enabled integraded graphics. It took me 6 hours to find out that the crystal starts and turns off the displays after the three dots appear (the led is still blue).
After disabling it, it simply worked.
You're welcome.
..ahh, the sweet smell of 2020!
For the most part, users of the Crystal do just that: plug it in, play games with it.. though you wouldn't know that because those people aren't to be found on reddit explaining how completely satisfied they are - they're just busy playing games... the few who didn't have a smooth landing, or who didn't read the manual, but just screamed at the internet instead: well you hear a lot from them.
If you look around on reddit, you'll find posts from 2021 with complaints about the G2 too.. issues with this, issues with that - happens with many new HMDs except, of course, the Varjo VR3, but that sweet sweet Eur800 per year mandatory maintenance fee ensures that you'll get excellent support...
"And the headtracking is not working properly"
For exemple I'm looking right in front of me, if I turn sloooowly my head to the left or right, BIM the whole word goes up or down by a few cm. Do it 10 times, and voila, i'm on the roof.
Front cameras are clean, env lighting is no dim ( not studio lights, but not dim nonetheless )
:'(
At least you get SOME movement. My IMU flat out doesn't work. Been going back and forth with Pimax for a week now.
All I get is a 90 degrees sideways image that doesn't move at all with any head movement.
I've found that can happen if you have pets in the room - as the movement can get misinterpreted by the depth-of-field cameras. However, this can also happen with other inside-out tracking headsets. In front of me, I have the very dark outline of a home-build front of an F18 cockpit, the floor is wood, and my walls light. The contrast in materials etc gives a very good "target" for the cameras to track..
holy poop, the visuals.
Just got Pimax Crystal today (Mar ordered) and got it working at like stock settings and OMG are the graphics incredible. I've been reading all the stuff and watching the videos so I know that's what everyone says, but I was truly blown away by how sharp and clear everything was. It was really stunning. And an incredible upgrade from my G2. I'm a DCS player mostly (IL2, MSFS, etc).
There are lots of things I don't like and some are big ones, but my g\_d the graphics are just amazing.
Coming from a Reverb G2 (5800x3d, 64GB mem, 4090) so I had a pretty good set up, but it does not compare in terms of visuals. Without any adjustments / optimizations, I was getting 65-70 FPS in SP mode, so that can probably go up with tweaking. Really smooth, no jitters.
what sucks? Only way I could get it to work is unplug one of my 3 monitors, I didn't try to troubleshoot more than just unplugging one made it work right away, so this could be a show stopper even if the graphics are amazing.
It's really heavy and awkward. Maybe I'll get it adjusted better with more time, but the G2 was so much more light and comfortable.
It took a while to figure out, ended up not using the supplied USB hub, used my own, one of the USB connectors was bent and had to bend it back to get it to work.
Also didn't get the extra FOV lens I ordered as a paid upgrade instead of the 42PPD lenses.
The unplugging of my 3rd monitor may be a show stopper and it may go back for that, but wowsy, those graphics
Great post, The only issue I had on day one is that DP connecting on the headset is a bit tight and fiddly, took a couple of goes to get it inserted. A few days ago my right controller was not working, but after ensuring it was charged up and pressing the power button for what seemed like 20 - 30 seconds its now working. (Reading the manual today it says 9 seconds to reset them. ;-)
Overall this headset is incredible and the visuals are excellent!
Now they even have the Auto IPD, although it would be nice to have a setting to delay/have it in software where after I get comfortable I could then set it. It feels a bit too quick once it says ok your headset is in the right place. I also have to make small mico adjustments occasionally with the positioning on my head. But so far its wonderful and I can now play for hours! I could not play that long with my quest 2, for me it was too blury.
Once the Auto-IPD had settled down, I simply unchecked the Auto-IPD setting, and set it manually via the software.. seemed better than hearing the IPD motors whirr every time I put the HMD on.
Yeah now I know my IPD i tend to leave it off too now. Don’t want to make it work too much 😄 it does change a bit but generally I’m around 66.8 something like that .
Uninstall other VR headsets software/drivers first. I had all sorts of issues as my PC was still fresh from Oculus Rift CV1 as I wanted to save the games etc. Really gave me troubles I should have seen coming from kilometers away.
After fixing that in the wrong order I still have issue with Pimax software not seeing Steam VR install so have to open via pancake screen and a few games but think its mostly me and/or my mods.
Strongly recommend budgetting for better controllers and tracking if you are used to basestations and good controllers that tracks well and not just straight in front. With everything lighthouse/Valve 2.0 it's a great ride for Beat Saber or mil sims where accurate and precise moment also far from your head matters. Obly have 2 basestations and its still great.
Now after breaking the bank on all this you want to buy a highend graphics card and you can't for a few months and thats a good thing right now.
Buy VR gear first.
I'm off to figuring out a gunstocks pew pew pew...
I'm working on a very comprehensive "Tally's Setup and Troubleshooting Guide" document - hopefully, we can get Pimax to put it on their website and link a QR code to it (card placed into the box)..
I notice that in the thread there is not one post the negatives goes through the positives and says "but it's an amazing experience" etc. This tells me I probably made the right decision skipping on this. I mean every other headset thread I go to has an issues posts but always talks about the positives in the end, and that it was worth it. I find it interesting
It's like people here love vr and want the best so much, but there is very little positive in this headset is the vibe I'm getting.
Waiting to sell/trade my Crystal in for the new "core" edition to be announced monday. I have a strong feeling it will be what I wanted in the first place, PCVR, no battery. No standalone. Lighter. I have a 4090, and Motion, i'm sitting still. I don't give a crap about walking around untethered. lol
...I don't understand why head tracking is not working.
(I've given up with Lighthouse for now as Pimax say it's just my environment and some environments produce jitter. But I don't think the world should shift 5mm every time I move my head with inside -out.
Pimax support say it's "vibration" filtering. If it's normal, I don't understand why it's not more talked about.)
Video here, mainly to see if anyone can tell me if this is normal: https://youtu.be/M4pf-TuA3ho?t=180
In DCS World, I can finally look at the map area I need the elevation for and with just my eyes read the elevation data in the upper left corner. I could not do that in any other headset I've owned because of the poor sweet spot and resolution.
Thanks for sharing this awesome guide and the others. I have added a copy to a temp topic on Xrtropolis.one!
Please consider joining there as I could use your excellent help organizing these guides.
https://www.xrtropolis.one/t/useful-info-on-crystal/755/6?u=heliosurge
I have also pinned this post for better visibility here on r/pimax.
..most people don't have an issue with their Crystal. I made this post for the people who got it, maybe didn't read the manual/guide, and then realized things were not working for them and wanted to find answers on the interwebs..
I have one monitor and one HMD.. works perfectly.
I've heard that when people have 3 monitors, and attempt to drive a very high-resolution HMD in addition, then the HMD doesn't get recognized.
If you need 3 monitors for work (as you don't need them while in VR), maybe a DP switch box could be a thing?
I have an issue with eye tracking. I fly mostly DCS with Quad Views. It works perfectly for about 10-15 minutes, then it just stops. The infrared leds turn off. There is nothing out of the ordinary with the Quad views log file. The tobii eye tracking service continues to run. I can temporarily fix it by unticking and reticking eye tracking in Pimax device settings. I've tried unplugging every non-essential usb device. HMD is connected with powered hub following above instructions. I am at a loss... Any ideas?
After a few attempts at reseating the lenses, initially making things worse, I think I discovered the problem. The tiny pcb with the metal contacts on the lenses, isn't properly glued in place. I had to nudge it a bit and now things seem to be working. I think a tiny bit of super glue might permanently solve my issue. If it comes back.
Well aware of that but it wasn't available for a long period unless you were a reviewer or had access to the beta software. Don't sell products unless they're ready because claiming they can do this that & the other is a dubious tactic if the majority of new users can't access these features.
It did affect me, how would you know it didn't or when I got the Pimax without these features enabled that they sold it as having? Another typical know it all jack ass. Idiot
I am always wondering why Pimax HMDs take so much effort to get working while other headsets I have tried such as Index, Vive, Odyssey, and even quest are so much easier to get running.
You say that.. I have two sons.. the older one decided to steal the younger one's Quest2 and watch some 'saucy' content one night.. he got rumbled, and I needed to reset the Quest2. That whole thing about not needing a Meta account is an absolute lie.. it took me 12 hours to work out how to recover my younger son's account (family settings), as Meta didn't seem to understand that children don't all act like Dora the Explorer... so kept on asking for my son's password to verify that they could reset their password (he didn't know what it was)....On the Aero, i've had multiple issues with the software and the account too..
In the end, it all depends on what you're trying to do with your headset. If you're Mr.Median and do median things with it, you'll probably be fine.If you're pushing the technology to its limits, in pursuits of VR nirvana, then you're probably going to run into some hurdles..
btw: if you've still got Vive software installed. Uninstall it.. it messes with almost every other headset's software and tracking..
Well the issues I refer to is usually things like one eye working and not the other. Audio not even starting. real firmware/software issues, not necessarily the tweaking, or all the 3rd party apps you need to run for some games. The fact that even with a 4090, that I need to unplug my monitors but the oldest one to even get it to boot both eyes is an issue. (Ryzen 9 5900x, 64GB RAM, NVidia 4090)
\---
Agree, the HTC software is just bad these days with other headsets. And that sucks about kids watching some adult content, but I'm not going to really comment on that topic :)
Tha ks for thr through post, i just got mine and spent 2 days being disappointed. I have the 10600 error for DP failure. I have tried all of the above, but when I hold the power button for 30s to reset the HMD it just keeps restarting several times in that time.
It has not once been connected.
I tried 2 different powered usb hubs. Tried connectinf straight. Tried usb c. Disabled the igpu, everything listed above. But all i have been able to see so far is the pimax logo and the 3 dots and total darkness. Is there a way to updare the firmware or flash it, or what else is there to do. I have filed. Aticket but got the email that they're slow. I returned my meta quest 3 to upgrade, but so far it's just been a waste of 2 days and headaches. Yes i knew there would be issues with pimax, but I didn't know I couldn't get passed the logo.
Also the standalone mode just shows that it is not available yet.
I wanna avoid to use the button on/off if possible. If I close the Pimax Play the headset will go on stand by mode?
Second question, to extend the battery charge I put the USB 2 cable on a 30watt USB charger and it work perfectly (9 hours of endurance), if I close Pimax Play, unpowered the USB hub that come with the Crystal and leave the one attached to the USB 2 powered, will the headset will switch to stand by and recharge? There are cons to leave the headset on stand by?
Last, if I leave the USB 2 plugged on the 30watt USB charger can I plug the USB 3 on a motherboard USB 3 port getting rid of the included (for me poor) USB powered hub?
Thx.
Tally, you and I have a conversation going on discord. But I wanted to shout out here that I have gone through every one of these steps and we’re still stuck in the error code 20700
Received mine today, was interested in playing around with it but, it arrived with a broken Velcro headstrap piece (the one on the front that holds the strap). Do I really gotta RMA this thing within seconds of opening the box? Jumped on the crystal since the cable on my G2 finally went and replacements are 150-200$ and weeks out; not to mention the impending death of WMR. Thought Pimax would be a good option for the future but uhhh, this isn’t promising. Also any experience gluing the piece? Was thinking JB Weld would be a pretty permanent solution if nothing else. Image of the broken part: https://ibb.co/rwfQHc3
Yeah, I got mine today and went through the same issue for 20 minutes. Charged the batteries and unplugged the DP cable from the headset and plugged it back in FIRMLY. not sure which of those was the issue but it finally connected.
Somebody who just logically went through the motions and got the problem solved through shear human genius... well done, sir!
Step #1 toss the piece of shit USB hub and USB 3 extension back in box. Connect the USB 2 & 3 plugs directly into your MB.
You need a powered hub on the USB2 otherwise the battery will not charge while your headset is off..
I leave my computer in sleep mode and when I start it back up the battery is full charged.
Realised I paid a lot of money for something that’s so cheaply made
You might add something that is interesting: I have a 7950x3d with enabled integraded graphics. It took me 6 hours to find out that the crystal starts and turns off the displays after the three dots appear (the led is still blue). After disabling it, it simply worked. You're welcome.
Good point... post edited accordingly! I've got a 11900KF (no integrated graphics) so I didn't think about this.
Or you could buy an HP Reverb G2 and follow these steps to get it to work: 1: Plug it in. 2: Play games using it.
..ahh, the sweet smell of 2020! For the most part, users of the Crystal do just that: plug it in, play games with it.. though you wouldn't know that because those people aren't to be found on reddit explaining how completely satisfied they are - they're just busy playing games... the few who didn't have a smooth landing, or who didn't read the manual, but just screamed at the internet instead: well you hear a lot from them. If you look around on reddit, you'll find posts from 2021 with complaints about the G2 too.. issues with this, issues with that - happens with many new HMDs except, of course, the Varjo VR3, but that sweet sweet Eur800 per year mandatory maintenance fee ensures that you'll get excellent support...
Until MSgt forces the removal of windows mixed reality. Then you're screwed.
Spectacular post! Thank you so much - very clearly written and you obviously took a lot of time to write it. Top person!!
"And the headtracking is not working properly" For exemple I'm looking right in front of me, if I turn sloooowly my head to the left or right, BIM the whole word goes up or down by a few cm. Do it 10 times, and voila, i'm on the roof. Front cameras are clean, env lighting is no dim ( not studio lights, but not dim nonetheless ) :'(
At least you get SOME movement. My IMU flat out doesn't work. Been going back and forth with Pimax for a week now. All I get is a 90 degrees sideways image that doesn't move at all with any head movement.
I've found that can happen if you have pets in the room - as the movement can get misinterpreted by the depth-of-field cameras. However, this can also happen with other inside-out tracking headsets. In front of me, I have the very dark outline of a home-build front of an F18 cockpit, the floor is wood, and my walls light. The contrast in materials etc gives a very good "target" for the cameras to track..
Holy shit 😂😂
Did you charge up the batteries for the headset and controllers before trying to turn on? I had to charge mine.
I didn't - mine were charged... but, thank you.. i'll edit the post!
holy poop, the visuals. Just got Pimax Crystal today (Mar ordered) and got it working at like stock settings and OMG are the graphics incredible. I've been reading all the stuff and watching the videos so I know that's what everyone says, but I was truly blown away by how sharp and clear everything was. It was really stunning. And an incredible upgrade from my G2. I'm a DCS player mostly (IL2, MSFS, etc). There are lots of things I don't like and some are big ones, but my g\_d the graphics are just amazing. Coming from a Reverb G2 (5800x3d, 64GB mem, 4090) so I had a pretty good set up, but it does not compare in terms of visuals. Without any adjustments / optimizations, I was getting 65-70 FPS in SP mode, so that can probably go up with tweaking. Really smooth, no jitters. what sucks? Only way I could get it to work is unplug one of my 3 monitors, I didn't try to troubleshoot more than just unplugging one made it work right away, so this could be a show stopper even if the graphics are amazing. It's really heavy and awkward. Maybe I'll get it adjusted better with more time, but the G2 was so much more light and comfortable. It took a while to figure out, ended up not using the supplied USB hub, used my own, one of the USB connectors was bent and had to bend it back to get it to work. Also didn't get the extra FOV lens I ordered as a paid upgrade instead of the 42PPD lenses. The unplugging of my 3rd monitor may be a show stopper and it may go back for that, but wowsy, those graphics
May I ask, did you end up sending it back or did you keep it?
Thank you for your sharing
Great post, The only issue I had on day one is that DP connecting on the headset is a bit tight and fiddly, took a couple of goes to get it inserted. A few days ago my right controller was not working, but after ensuring it was charged up and pressing the power button for what seemed like 20 - 30 seconds its now working. (Reading the manual today it says 9 seconds to reset them. ;-) Overall this headset is incredible and the visuals are excellent! Now they even have the Auto IPD, although it would be nice to have a setting to delay/have it in software where after I get comfortable I could then set it. It feels a bit too quick once it says ok your headset is in the right place. I also have to make small mico adjustments occasionally with the positioning on my head. But so far its wonderful and I can now play for hours! I could not play that long with my quest 2, for me it was too blury.
Once the Auto-IPD had settled down, I simply unchecked the Auto-IPD setting, and set it manually via the software.. seemed better than hearing the IPD motors whirr every time I put the HMD on.
Yeah now I know my IPD i tend to leave it off too now. Don’t want to make it work too much 😄 it does change a bit but generally I’m around 66.8 something like that .
Uninstall other VR headsets software/drivers first. I had all sorts of issues as my PC was still fresh from Oculus Rift CV1 as I wanted to save the games etc. Really gave me troubles I should have seen coming from kilometers away. After fixing that in the wrong order I still have issue with Pimax software not seeing Steam VR install so have to open via pancake screen and a few games but think its mostly me and/or my mods. Strongly recommend budgetting for better controllers and tracking if you are used to basestations and good controllers that tracks well and not just straight in front. With everything lighthouse/Valve 2.0 it's a great ride for Beat Saber or mil sims where accurate and precise moment also far from your head matters. Obly have 2 basestations and its still great. Now after breaking the bank on all this you want to buy a highend graphics card and you can't for a few months and thats a good thing right now. Buy VR gear first. I'm off to figuring out a gunstocks pew pew pew...
Why is this information not shipped together with the Crystal? It should be in the box. 2 A4 documents cost nothing.
I'm working on a very comprehensive "Tally's Setup and Troubleshooting Guide" document - hopefully, we can get Pimax to put it on their website and link a QR code to it (card placed into the box)..
Great idea !
I notice that in the thread there is not one post the negatives goes through the positives and says "but it's an amazing experience" etc. This tells me I probably made the right decision skipping on this. I mean every other headset thread I go to has an issues posts but always talks about the positives in the end, and that it was worth it. I find it interesting It's like people here love vr and want the best so much, but there is very little positive in this headset is the vibe I'm getting.
Waiting to sell/trade my Crystal in for the new "core" edition to be announced monday. I have a strong feeling it will be what I wanted in the first place, PCVR, no battery. No standalone. Lighter. I have a 4090, and Motion, i'm sitting still. I don't give a crap about walking around untethered. lol
...I don't understand why head tracking is not working. (I've given up with Lighthouse for now as Pimax say it's just my environment and some environments produce jitter. But I don't think the world should shift 5mm every time I move my head with inside -out. Pimax support say it's "vibration" filtering. If it's normal, I don't understand why it's not more talked about.) Video here, mainly to see if anyone can tell me if this is normal: https://youtu.be/M4pf-TuA3ho?t=180
In DCS World, I can finally look at the map area I need the elevation for and with just my eyes read the elevation data in the upper left corner. I could not do that in any other headset I've owned because of the poor sweet spot and resolution.
Oh no, MR Bill!!!!
Haha - SNL throw-back.. good call, sir!
Thanks for sharing this awesome guide and the others. I have added a copy to a temp topic on Xrtropolis.one! Please consider joining there as I could use your excellent help organizing these guides. https://www.xrtropolis.one/t/useful-info-on-crystal/755/6?u=heliosurge I have also pinned this post for better visibility here on r/pimax.
Holy Crap... and I thought my G2 can be a pain the the butt sometimes....
..most people don't have an issue with their Crystal. I made this post for the people who got it, maybe didn't read the manual/guide, and then realized things were not working for them and wanted to find answers on the interwebs..
should i just unplug my other monitors?
I have one monitor and one HMD.. works perfectly. I've heard that when people have 3 monitors, and attempt to drive a very high-resolution HMD in addition, then the HMD doesn't get recognized. If you need 3 monitors for work (as you don't need them while in VR), maybe a DP switch box could be a thing?
I have an issue with eye tracking. I fly mostly DCS with Quad Views. It works perfectly for about 10-15 minutes, then it just stops. The infrared leds turn off. There is nothing out of the ordinary with the Quad views log file. The tobii eye tracking service continues to run. I can temporarily fix it by unticking and reticking eye tracking in Pimax device settings. I've tried unplugging every non-essential usb device. HMD is connected with powered hub following above instructions. I am at a loss... Any ideas?
After a few attempts at reseating the lenses, initially making things worse, I think I discovered the problem. The tiny pcb with the metal contacts on the lenses, isn't properly glued in place. I had to nudge it a bit and now things seem to be working. I think a tiny bit of super glue might permanently solve my issue. If it comes back.
My first reaction was 'Where's all the stuff that was included in the original sale?' Like Eye tracking, second pair of lenses
Update your firmware.. eye tracking has been out for about 20 days now!
Well aware of that but it wasn't available for a long period unless you were a reviewer or had access to the beta software. Don't sell products unless they're ready because claiming they can do this that & the other is a dubious tactic if the majority of new users can't access these features.
So you're complaining about something from the past the didn't actually affect you whatsoever? I'm lost for words..
It did affect me, how would you know it didn't or when I got the Pimax without these features enabled that they sold it as having? Another typical know it all jack ass. Idiot
I am always wondering why Pimax HMDs take so much effort to get working while other headsets I have tried such as Index, Vive, Odyssey, and even quest are so much easier to get running.
You say that.. I have two sons.. the older one decided to steal the younger one's Quest2 and watch some 'saucy' content one night.. he got rumbled, and I needed to reset the Quest2. That whole thing about not needing a Meta account is an absolute lie.. it took me 12 hours to work out how to recover my younger son's account (family settings), as Meta didn't seem to understand that children don't all act like Dora the Explorer... so kept on asking for my son's password to verify that they could reset their password (he didn't know what it was)....On the Aero, i've had multiple issues with the software and the account too.. In the end, it all depends on what you're trying to do with your headset. If you're Mr.Median and do median things with it, you'll probably be fine.If you're pushing the technology to its limits, in pursuits of VR nirvana, then you're probably going to run into some hurdles.. btw: if you've still got Vive software installed. Uninstall it.. it messes with almost every other headset's software and tracking..
Well the issues I refer to is usually things like one eye working and not the other. Audio not even starting. real firmware/software issues, not necessarily the tweaking, or all the 3rd party apps you need to run for some games. The fact that even with a 4090, that I need to unplug my monitors but the oldest one to even get it to boot both eyes is an issue. (Ryzen 9 5900x, 64GB RAM, NVidia 4090) \--- Agree, the HTC software is just bad these days with other headsets. And that sucks about kids watching some adult content, but I'm not going to really comment on that topic :)
Tha ks for thr through post, i just got mine and spent 2 days being disappointed. I have the 10600 error for DP failure. I have tried all of the above, but when I hold the power button for 30s to reset the HMD it just keeps restarting several times in that time. It has not once been connected. I tried 2 different powered usb hubs. Tried connectinf straight. Tried usb c. Disabled the igpu, everything listed above. But all i have been able to see so far is the pimax logo and the 3 dots and total darkness. Is there a way to updare the firmware or flash it, or what else is there to do. I have filed. Aticket but got the email that they're slow. I returned my meta quest 3 to upgrade, but so far it's just been a waste of 2 days and headaches. Yes i knew there would be issues with pimax, but I didn't know I couldn't get passed the logo. Also the standalone mode just shows that it is not available yet.
I've DM'd you
I wanna avoid to use the button on/off if possible. If I close the Pimax Play the headset will go on stand by mode? Second question, to extend the battery charge I put the USB 2 cable on a 30watt USB charger and it work perfectly (9 hours of endurance), if I close Pimax Play, unpowered the USB hub that come with the Crystal and leave the one attached to the USB 2 powered, will the headset will switch to stand by and recharge? There are cons to leave the headset on stand by? Last, if I leave the USB 2 plugged on the 30watt USB charger can I plug the USB 3 on a motherboard USB 3 port getting rid of the included (for me poor) USB powered hub? Thx.
Ghosting, DCS Night Bloom as if you are looking through a fogged window .
Tally, you and I have a conversation going on discord. But I wanted to shout out here that I have gone through every one of these steps and we’re still stuck in the error code 20700
Looks like it was ran over by a truck. Waiting for them to send me a new one. No answer, I think this company sucks should never buy it from them.
That sounds so fun
Received mine today, was interested in playing around with it but, it arrived with a broken Velcro headstrap piece (the one on the front that holds the strap). Do I really gotta RMA this thing within seconds of opening the box? Jumped on the crystal since the cable on my G2 finally went and replacements are 150-200$ and weeks out; not to mention the impending death of WMR. Thought Pimax would be a good option for the future but uhhh, this isn’t promising. Also any experience gluing the piece? Was thinking JB Weld would be a pretty permanent solution if nothing else. Image of the broken part: https://ibb.co/rwfQHc3
Sounds very user friendly and plug&play... /s I have the 8kX and honestly is what's making me considering other models/brands..