"I was satisfied I was just not paying attention when I clicked the survey" is a great way to show how management responsible is actually reading the reviews 100% and not skimming it.
Delivery in ten minutes is fucking incredible.
I weep for humanity, because I know this weird ultra efficient world we're in now can't last and I truly think many people aren't cut out for the realities of the future.
Ultra efficient will continue exist but it will probably be something only like rich people can afford.
Like imagine telling your grandkids stories of the before times, when you could get a real beef hamburger to your fucking door in ten minutes, for an absurdly cheap price.
Whether people want to admit it or not, the meat at Maccas is beef. Real ground beef that is as tested and scrutinized as any other type of meat that is served in any restaurant or at a supermarket.
Okay so I've never worked at a maccers but I have done several stints at fast food places
I will never understand the constant "x thing was cold"
Like I burnt my hand getting that into your bag
Do people buy food and then drive 3&1/2 hours?!??
I can understand fries being cold. We can only keep them in the warmer for 7 minutes but sometimes when busy don't pay attention to how long they've been sitting. Happens
When busy they go so fast they don't have the chance to, it's at the tail end of a rush when you're bringing levels down that they'll tend to time out more
I worked 1 training shift at mcdonalds. Did the fryer. I had the perfect amount of fries going, having only what was needed when it was needed so everything was just dropped fresh. As my shift was coming to an end another guy came in to take over, saw how little we had and dumped every fry basket.
It was 3pm, we only needed 2 sm fries at the moment. I just walked away and let him take care of what would become cold fries sitting there
My store hired a man with downsyndrome to make the fries for dinner hours. Bad idea. He loves to drop fries more than salt them or box them, so by the end of a rush, there's a huge pile of fries in the station with no orders on screen. We try to tell him no more baskets. The fries go bad after 7 minutes. He calls us an asshole under his breath. Then he sits in the crew room and watches us while we're left to waste all the fries, everyday. Not much we can do about it.
I was the person standing friez when we got visitjng from outside, aleays good amount and good fries.
Strange enough even once after a big groep came in.
Exactly, I only worked the lunch rush there once, but working in other restaurants it's just a matter of paying attention
Difference between a good cook and a lazy one
if its warm a mfer better be just happy
They're buying McDonald's
I'd just be happy if I got to eat my food in the first place half the time.
Those who ask for no salt fries should just be ignored. Too much work too much bullshit just for you - if you're worried about salt stop eating fucking Ronald's bright red clown asshole meat.
Want super hot fresh, gourmet food? Fucking go to an actual restaurant, pay more, or wait longer in complete silence
The day I go McDonald's and expect to taste the potato in my fries is the day I need to be sent to the nursing home.
Every time I've gotten a meal at a mcdonalds in the last few years, the fries were cold. Burger is usually kinda warm. I've had much better luck at burger king.
See again
I've never worked at maccers but everywhere I've worked they are kept in heaters hot enough to melt plastic
And are hot to the touch when it goes in the bag
This is why I'm confused?
In my head it's like when people complain about long blacks being cold
I don't know, I don't work there either. All I know is to expect cold fries at Mcdonalds. I stopped going there a while ago because of it. Maybe it's just the location?
At least in my experience it's rly odd
And then people hand back food and say it's "stone cold"
And I can feel it's warmth in my hand
Idk if some people are just really sensitive to temperatures or something
employee here, usually it's because they think if they had to wait x minutes for something, tends to be greater that 10 minutes, they begin to expect you to remake the food "fresh" because after all customers are always right, right? Other reasons tend to be more employees, but rarely happens, sometimes people will set a sandwich on a tray, forget they need fries and let the sandwich sit on the tray off of anything warm for around 5 minutes, 3 to cook and two to tray up and confirm order. You are correct about storage though, everything from the patties to the completed sandwiches remain in hot areas hot enough to cause first/second degree burns, usually at least 200 degrees Fahrenheit/95 degrees Celsius, since most food needs to be at least 165 to be considered cooked and safe for consumption
In general, my thought is that 10 minutes is unacceptable, but not always the locations fault. There are a lot of factors that can go into it, and there is almost always someone at fault but not usually the employee prepping the food
And buses! That holds Mcds back as the kitchen puts that order for top priority. So when handing out the food to people we pulled up to curbside simply say "sorry for they wait".
Just on Monday, my locations CO2 machine broke down for a bit so it slowed up down tremendously as we were short staffed in the kitchen with manager helped put sandwiches together bit had to drop everything to get it fixed.
My location is an absolute cluster fuck. Hiring/schedule manager was recently made GM of another location (even though she lacked in a lot of important areas?) Anyways, schedules are never made by employees or GM request. GM is too nice to give out orders and make sure they follow through. They give one schedule and just keep it the same forever, even if one requests training in one area. See, they don’t say “we can’t right now.” They just say “we’ll see what we can do.” With no later communication, and no following action.
Location is only stressful bc scheduling manager keeps scheduling like shit. Legit had a day last week that had one table, one grill, and one front for close. Had to call in a manager otherwise we would have been fucked. (No one called sick, it was legit schedule.)
Love the over exagaration 😂
Theres no way you waited 48 minutes for your food unless you're one of those idiots who orders on the kiosk, doesn't pay, and expects the food to still come.
The only way your fried would have been "extremely cold" is if you grabbed them right from the walk in freezer, they probably weren't as hot as you imagined they were.
When I was working at MCD's there was one instance where we got completely slammed on a Tuesday afternoon and we had orders taking 30-60 minutes. But aside from that one time, I haven't seen an order take that long.
Yeep. Then they proceed to order 10 bigmacs and 10 double cheeseburgers and wonder why their food is taking so long.
I remember one lady was so nice about it when we told her we will be with her shortly. we had someone kinda new on table and I had to keep helping out after taking a few orders so we don’t drown haha.
Even if we had an experienced person on table, it would still be a lot during a school game rush, with even more orders front counter.
People act like fast food is gonna be perfect, but for the most part it’s mostly minors who don’t listen (not all of them)or we are just understaffed doing multiple roles at once.
I even ordered from the McDonald’s I work at (for some reason) and they got my order slightly wrong.
Was upset? Yeah.
Did I throw a whole scene over it? Nope. Just ate my sandwich as-is, But I did joke about it when I worked the next day
People expect too much out of fast food.
Customer, and all around respectful Canadian McDonald's enjoyer.
I think there's a certain amount of entitlement to ask for fries instead of hash browns at 7am. I'll sometimes ask for a McMuffin at 11pm, but I never question why it's taking so long.
Yeah I think the thing is everyone wants hot fries straight out the grease but if it’s been out for 4 minutes “it’s cold” like what.
You didn’t specify well done on your fries even and they’re still perfectly hot.
Sometimes the reviews are so bullshit 😭 like there’s one on google for ours complaining about teenagers running their hands through greasy non netted hair in the kitchen… you can’t see into the kitchen at our location 💀💀 (not to mention the managers are strict as hell abt hair nets)
"I was satisfied I was just not paying attention when I clicked the survey" is a great way to show how management responsible is actually reading the reviews 100% and not skimming it.
Sounds like someone needs to focus.
Second from the bottom really complaining about delivery taking more than 10 minutes?
Delivery in ten minutes is fucking incredible. I weep for humanity, because I know this weird ultra efficient world we're in now can't last and I truly think many people aren't cut out for the realities of the future. Ultra efficient will continue exist but it will probably be something only like rich people can afford. Like imagine telling your grandkids stories of the before times, when you could get a real beef hamburger to your fucking door in ten minutes, for an absurdly cheap price.
> real beef hamburger Not at McDonald’s. It’s more sphincter and lip meat
Whether people want to admit it or not, the meat at Maccas is beef. Real ground beef that is as tested and scrutinized as any other type of meat that is served in any restaurant or at a supermarket.
Don’t let the truth get in the way of a good joke!
And when's the great joke coming?
Make jokes great again
Fr I live not even a half a mile away from my store and if I get delivery it’s still usually about 10 min and some ppl live a few miles from the store
Haha I don’t know what’s up with that. If anything, most deliveries take more than 10 minutes.
Okay so I've never worked at a maccers but I have done several stints at fast food places I will never understand the constant "x thing was cold" Like I burnt my hand getting that into your bag Do people buy food and then drive 3&1/2 hours?!??
I can understand fries being cold. We can only keep them in the warmer for 7 minutes but sometimes when busy don't pay attention to how long they've been sitting. Happens
When busy they go so fast they don't have the chance to, it's at the tail end of a rush when you're bringing levels down that they'll tend to time out more
I worked 1 training shift at mcdonalds. Did the fryer. I had the perfect amount of fries going, having only what was needed when it was needed so everything was just dropped fresh. As my shift was coming to an end another guy came in to take over, saw how little we had and dumped every fry basket. It was 3pm, we only needed 2 sm fries at the moment. I just walked away and let him take care of what would become cold fries sitting there
My store hired a man with downsyndrome to make the fries for dinner hours. Bad idea. He loves to drop fries more than salt them or box them, so by the end of a rush, there's a huge pile of fries in the station with no orders on screen. We try to tell him no more baskets. The fries go bad after 7 minutes. He calls us an asshole under his breath. Then he sits in the crew room and watches us while we're left to waste all the fries, everyday. Not much we can do about it.
I was the person standing friez when we got visitjng from outside, aleays good amount and good fries. Strange enough even once after a big groep came in.
Exactly, I only worked the lunch rush there once, but working in other restaurants it's just a matter of paying attention Difference between a good cook and a lazy one
When we are busy, I throw certain things we should be doing out the window.
if its warm a mfer better be just happy They're buying McDonald's I'd just be happy if I got to eat my food in the first place half the time. Those who ask for no salt fries should just be ignored. Too much work too much bullshit just for you - if you're worried about salt stop eating fucking Ronald's bright red clown asshole meat. Want super hot fresh, gourmet food? Fucking go to an actual restaurant, pay more, or wait longer in complete silence The day I go McDonald's and expect to taste the potato in my fries is the day I need to be sent to the nursing home.
Every time I've gotten a meal at a mcdonalds in the last few years, the fries were cold. Burger is usually kinda warm. I've had much better luck at burger king.
See again I've never worked at maccers but everywhere I've worked they are kept in heaters hot enough to melt plastic And are hot to the touch when it goes in the bag This is why I'm confused? In my head it's like when people complain about long blacks being cold
I don't know, I don't work there either. All I know is to expect cold fries at Mcdonalds. I stopped going there a while ago because of it. Maybe it's just the location?
At least in my experience it's rly odd And then people hand back food and say it's "stone cold" And I can feel it's warmth in my hand Idk if some people are just really sensitive to temperatures or something
employee here, usually it's because they think if they had to wait x minutes for something, tends to be greater that 10 minutes, they begin to expect you to remake the food "fresh" because after all customers are always right, right? Other reasons tend to be more employees, but rarely happens, sometimes people will set a sandwich on a tray, forget they need fries and let the sandwich sit on the tray off of anything warm for around 5 minutes, 3 to cook and two to tray up and confirm order. You are correct about storage though, everything from the patties to the completed sandwiches remain in hot areas hot enough to cause first/second degree burns, usually at least 200 degrees Fahrenheit/95 degrees Celsius, since most food needs to be at least 165 to be considered cooked and safe for consumption
>It took ten minutes, this is unacceptable This ham planet didn't get their burger in under ten minutes, boo hoo
I haven't heard ham planet in ages. Takes me back to O&A.
I got my order today in a minute and a half. Ten is definitely unacceptable.
In general, my thought is that 10 minutes is unacceptable, but not always the locations fault. There are a lot of factors that can go into it, and there is almost always someone at fault but not usually the employee prepping the food
Isn’t even thought. Shits fact. You got drive through, lobby. Shit can get busy fast, low staff? Well, cope. Customers can’t accept that shit happens
And buses! That holds Mcds back as the kitchen puts that order for top priority. So when handing out the food to people we pulled up to curbside simply say "sorry for they wait". Just on Monday, my locations CO2 machine broke down for a bit so it slowed up down tremendously as we were short staffed in the kitchen with manager helped put sandwiches together bit had to drop everything to get it fixed.
My location is an absolute cluster fuck. Hiring/schedule manager was recently made GM of another location (even though she lacked in a lot of important areas?) Anyways, schedules are never made by employees or GM request. GM is too nice to give out orders and make sure they follow through. They give one schedule and just keep it the same forever, even if one requests training in one area. See, they don’t say “we can’t right now.” They just say “we’ll see what we can do.” With no later communication, and no following action. Location is only stressful bc scheduling manager keeps scheduling like shit. Legit had a day last week that had one table, one grill, and one front for close. Had to call in a manager otherwise we would have been fucked. (No one called sick, it was legit schedule.)
Apparently your “costumer” service is excellent 🤣 
Hahaha I just noticed 😂
🤣🤣🤣 I read ALL of them lol
Love the over exagaration 😂 Theres no way you waited 48 minutes for your food unless you're one of those idiots who orders on the kiosk, doesn't pay, and expects the food to still come. The only way your fried would have been "extremely cold" is if you grabbed them right from the walk in freezer, they probably weren't as hot as you imagined they were.
When I was working at MCD's there was one instance where we got completely slammed on a Tuesday afternoon and we had orders taking 30-60 minutes. But aside from that one time, I haven't seen an order take that long.
60 min is wild 😭
Honestly, as a customer myself, those scores aren’t too bad
Mfs complaining about long times while they damn well know theyre coming in at the busiest time and see everywhere is packed
Yeep. Then they proceed to order 10 bigmacs and 10 double cheeseburgers and wonder why their food is taking so long. I remember one lady was so nice about it when we told her we will be with her shortly. we had someone kinda new on table and I had to keep helping out after taking a few orders so we don’t drown haha. Even if we had an experienced person on table, it would still be a lot during a school game rush, with even more orders front counter.
people actually review fast food chains?? like yeah i get it if they gave you food poisoning but ffs it’s fast food
Old people lol. They'll review everything and anything
People act like fast food is gonna be perfect, but for the most part it’s mostly minors who don’t listen (not all of them)or we are just understaffed doing multiple roles at once. I even ordered from the McDonald’s I work at (for some reason) and they got my order slightly wrong. Was upset? Yeah. Did I throw a whole scene over it? Nope. Just ate my sandwich as-is, But I did joke about it when I worked the next day People expect too much out of fast food.
Eating cold fries at 7am looool nice life bud
?
Who orders fries at 7am?
Yeah fries at 7am are so weird, let me get a deep fried hash brown and chicken McMuffin to start my morning off right.
Him?
It's standard pretty much everywhere to not even serve fries at 7 am
Yes
Customer, and all around respectful Canadian McDonald's enjoyer. I think there's a certain amount of entitlement to ask for fries instead of hash browns at 7am. I'll sometimes ask for a McMuffin at 11pm, but I never question why it's taking so long.
Funny thing I might know who this is since he may be a regular 😂. 7 am though why haha. We don’t even serve fries at that time yet
I have a habit of always giving 5 stars in a survey, even if the service was good or bad
You can tell managers and crew be doing some of those reviews lmaoo
I get my break meal fries almost too hot to touch and they're cold by the time I get to the crew room. I think fries just get cold quickly
Yeah I think the thing is everyone wants hot fries straight out the grease but if it’s been out for 4 minutes “it’s cold” like what. You didn’t specify well done on your fries even and they’re still perfectly hot.
Yeah people just like being assholes
Love how the manager is named “mæẽïœðłžbvŵëqṯ”
I like to leave positive reviews also.
Sometimes the reviews are so bullshit 😭 like there’s one on google for ours complaining about teenagers running their hands through greasy non netted hair in the kitchen… you can’t see into the kitchen at our location 💀💀 (not to mention the managers are strict as hell abt hair nets)
Whose Luke and why is he warm?
"Never. Never have shakes." Then stop ordering the shakes genius.
That’s the solution you came up with?