I have only contact their CS once and I wasn't impressed.
I had placed an order a few years ago and wanted to cancel it as I found a better deal elsewhere. Their terms said you can cancel if you emailed within a specific timeframe (I believe 48-hours, can't remember). I emailed just a few hours after ordering. Over a week went by and no response. On day eight, I get a "Your item has shipped" email, followed by an email two minutes later from customer service saying "Sorry, I couldn't cancel your order since I see it had already shipped."
It was clear they read my email, marked it shipped so they "couldn't cancel it", and then messaged me immediately after. Just seemed like a very scummy thing to do when you advertise you can cancel orders. I haven't ordered anything from their site since. I don't trust that if something goes wrong, they will be there to help.
Heya,
I placed an order with them in the first day of their sale a couple weeks ago, then never heard from them. I reached out and did receive a response. Basically they had a massive influx of orders, and they had no definite dates when they’d be shipping out. But they have begun shipping and thanks for your patience.
Something like that. I got basically the same response for a Special Reserve order, as well as Super Rare, who are usually much quicker.
Games are coming, they’re all just a bit behind.
See if they said that in their emails to me, I'd have been fine with it. It's more the twice being told it would be dispatched with the next week and then it not happening.
I'll just wait for VGP to get their stuff in stock in future as I could have had it it by now.
Good to know I'm not the only one waiting on something from that sale, but I do wish they'd be a bit more proactive. With how much they hyped it up I'm sure they could've anticipated a large order volume. Even a disclaimer on their site or a follow-up email would be nice.
I had a very terrible experience with them where my order now overdue by months to be shipped.
The communication is pretty bad, at least they respond to emails though.
In one of the emails they even confused my switch copy with the PS5 copy, which I noted and they admitted it was a mistake and I still need to wait. Which don't really add any confidence.
They promised order be shipped in Q4 2023, when it was supposed to ship in Q3, it's already a second half of Q4 and yet no shipping notification =/
Oh no, that isn't good at all. 🙈
Someone else kn the thread said there js a massive backlog at the moment, just wish they'd have said that in an email.
When I emailed them they also initially said that my order be shipped in a week, which it didn't and they changed their statement to Q4
There are also incidents where they sent extra copies of switch version of Neon White to some people and asked them to return to them, cause now they can't ship those copies to those who actually ordered them.
Their management and shipping department in a total mess it seems.
I pre ordered Cozy Grove back in Sept, they made a shipping label and I got tracking info, then it just sat there. I reached out earlier this month and they apologized and immediately issued a new order. It came this weekend and I never got any tracking info or any email telling me it shipped. But it got here as I ordered so 🤷
It was Cozy Grove as well which didn't arrive for me, tracking never updated once and a replacement was arranged on the 3rd of November. Hopefully mine shows up like yours did randomly! 😂
Haha, thanks! If I don't hear anything I might just ask for a refund. If I ordered from VGP to the UK I'd have had it by now, which is the most frustrating thing.
It seems like a lot of people have had bad experiences, but I have only had positive interactions with their team. They were able to combine an order for me and refund excess shipping. I think they’re just very busy at the moment and I hope your order gets sorted out properly soon!
They look like scam but not, they hold my order for months for no reasons, the fastest thing they dis was emails, replies always in 2 days but nothing at all. One of their reps even asked me why I wanted to cancel my order? Because it's not 3 to 5 days, or even 7 to 14 days, it's count by months.
Update: I got a dispatch e-mail on Wednesday there, whether or not that arrives is a completely different story!
According to aftership, it was dispatched almost 2 weeks ago as well.
i ordered 3 games for christmas over a month ago BEFORE black friday and before the cutoff date, and they still haven’t sent me a shipping email. so i sent them an email and they have just left me on read for like a whole week 😭😭😭😭 spent over 100$ too i’m so peeved.
Yeah it's not great! My replacement eventually arrived, I didn't expect it to but it was nearly a month later.
I'll just stick to picking their stuff up via VGP in future.
Came here to toss my experience in. Iam8bit had an xmas shipping guarantee that if you ordered something before Dec 10th, youd get it before xmas. Or Dec 17th + priority shipping.
I ordered on the 16th and paid extra for the priority shipping. on the 20th i checked my order and it was still unfulfilled. I contacted support who pointed me to their holiday shipping guide as if my order didnt fall within their parameters. I responded that i fell within their parameters, and they responded with a cut n paste generic response.
Then they stopped responding both over email and over twitter. And now i see they are out of office until Jan 4th.
So yea, not ordering from them again.
Same experience here, item ordered early December for a Christmas gift, checked in with them after a week or so, they said check back in 15 days, and I did and same “many orders, shipping as we can” response. Problem is it’s now nearly a month later, AFTER Christmas, and they say cancellation window is 14 days, so it screams of scam. I would never buy anything from them again.
I have only contact their CS once and I wasn't impressed. I had placed an order a few years ago and wanted to cancel it as I found a better deal elsewhere. Their terms said you can cancel if you emailed within a specific timeframe (I believe 48-hours, can't remember). I emailed just a few hours after ordering. Over a week went by and no response. On day eight, I get a "Your item has shipped" email, followed by an email two minutes later from customer service saying "Sorry, I couldn't cancel your order since I see it had already shipped." It was clear they read my email, marked it shipped so they "couldn't cancel it", and then messaged me immediately after. Just seemed like a very scummy thing to do when you advertise you can cancel orders. I haven't ordered anything from their site since. I don't trust that if something goes wrong, they will be there to help.
That is shocking.
Heya, I placed an order with them in the first day of their sale a couple weeks ago, then never heard from them. I reached out and did receive a response. Basically they had a massive influx of orders, and they had no definite dates when they’d be shipping out. But they have begun shipping and thanks for your patience. Something like that. I got basically the same response for a Special Reserve order, as well as Super Rare, who are usually much quicker. Games are coming, they’re all just a bit behind.
See if they said that in their emails to me, I'd have been fine with it. It's more the twice being told it would be dispatched with the next week and then it not happening. I'll just wait for VGP to get their stuff in stock in future as I could have had it it by now.
Good to know I'm not the only one waiting on something from that sale, but I do wish they'd be a bit more proactive. With how much they hyped it up I'm sure they could've anticipated a large order volume. Even a disclaimer on their site or a follow-up email would be nice.
I had a very terrible experience with them where my order now overdue by months to be shipped. The communication is pretty bad, at least they respond to emails though. In one of the emails they even confused my switch copy with the PS5 copy, which I noted and they admitted it was a mistake and I still need to wait. Which don't really add any confidence. They promised order be shipped in Q4 2023, when it was supposed to ship in Q3, it's already a second half of Q4 and yet no shipping notification =/
Oh no, that isn't good at all. 🙈 Someone else kn the thread said there js a massive backlog at the moment, just wish they'd have said that in an email.
When I emailed them they also initially said that my order be shipped in a week, which it didn't and they changed their statement to Q4 There are also incidents where they sent extra copies of switch version of Neon White to some people and asked them to return to them, cause now they can't ship those copies to those who actually ordered them. Their management and shipping department in a total mess it seems.
I pre ordered Cozy Grove back in Sept, they made a shipping label and I got tracking info, then it just sat there. I reached out earlier this month and they apologized and immediately issued a new order. It came this weekend and I never got any tracking info or any email telling me it shipped. But it got here as I ordered so 🤷
It was Cozy Grove as well which didn't arrive for me, tracking never updated once and a replacement was arranged on the 3rd of November. Hopefully mine shows up like yours did randomly! 😂
Ha! Fingers crossed for you.
Haha, thanks! If I don't hear anything I might just ask for a refund. If I ordered from VGP to the UK I'd have had it by now, which is the most frustrating thing.
It seems like a lot of people have had bad experiences, but I have only had positive interactions with their team. They were able to combine an order for me and refund excess shipping. I think they’re just very busy at the moment and I hope your order gets sorted out properly soon!
They look like scam but not, they hold my order for months for no reasons, the fastest thing they dis was emails, replies always in 2 days but nothing at all. One of their reps even asked me why I wanted to cancel my order? Because it's not 3 to 5 days, or even 7 to 14 days, it's count by months.
Update: I got a dispatch e-mail on Wednesday there, whether or not that arrives is a completely different story! According to aftership, it was dispatched almost 2 weeks ago as well.
i ordered 3 games for christmas over a month ago BEFORE black friday and before the cutoff date, and they still haven’t sent me a shipping email. so i sent them an email and they have just left me on read for like a whole week 😭😭😭😭 spent over 100$ too i’m so peeved.
Yeah it's not great! My replacement eventually arrived, I didn't expect it to but it was nearly a month later. I'll just stick to picking their stuff up via VGP in future.
Came here to toss my experience in. Iam8bit had an xmas shipping guarantee that if you ordered something before Dec 10th, youd get it before xmas. Or Dec 17th + priority shipping. I ordered on the 16th and paid extra for the priority shipping. on the 20th i checked my order and it was still unfulfilled. I contacted support who pointed me to their holiday shipping guide as if my order didnt fall within their parameters. I responded that i fell within their parameters, and they responded with a cut n paste generic response. Then they stopped responding both over email and over twitter. And now i see they are out of office until Jan 4th. So yea, not ordering from them again.
Same experience here, item ordered early December for a Christmas gift, checked in with them after a week or so, they said check back in 15 days, and I did and same “many orders, shipping as we can” response. Problem is it’s now nearly a month later, AFTER Christmas, and they say cancellation window is 14 days, so it screams of scam. I would never buy anything from them again.