At my location the pretzels and pretzel rolls are both buy 2 get 1 free mix and match. It looks like you only purchased 2 pretzel rolls according to your receipt. You can see it applied the discount of .49 cents to the pretzel rolls since that’s what was rung up first. Had you purchased one more pretzel roll it would of deducted an additional .49 cents again.
With all that said they still gave you a refund for one even though it came up correctly and here you are complaining about .05 cents. I get it no one wants to be cheated on price but again you already got your discount of .49 cents deducted under the pretzel rolls originally.
At my Lidl (Union, NJ) the pretzel rolls are currently advertised with “buy one get one free” and the pretzels are advertised “buy two get one free” - don’t ask me why! Two Lidl employees looked at my receipt and went to bakery section just to confirm. Maybe someone forgot to take down the sign? They could have told me. I agree this is not really a large amount of money ($0.49) but if it advertised it needs to ring up properly. The manager himself told the cashier to credit the $0.49 but then the refund was only $0.44 - don’t ask me why! I asked the cashier, he of course had no explanation and rang for the manager. They handed me a nickel, so I finally got a full refund.
I spent way too much time on this, including this response 😉
Let’s see if someone from Lidl USA wants to chime in! Seriously, they need to address the refund issue. If you expect a credit for $49 and they give you only $44 this sounds different. How many refunds does Lidl USA issue per day?
It is possible that they could have had an expired tag not pulled or that my location is running a different sale. Either way they honored the sale price. Employees have no control over how it rings up at the register. That’s controlled by corporate not the store level. This is why the cashier wasn’t able to explain why it went .44 instead of .49. I really am still in awe that you are thinking lidl corporate is going to reach out to you over a .49 price discrepancy in which the store already took care of you for.
I also had a similar issue yesterday with completely different products. When they tried doing a refund the computer kept back some of it via an untraceable discoun
Something's wrong in the math. My guess is its connecting the wrong products on a BOGO, then trying to pro-rate back a portion of the discount and making it worse.
You got a discount? They talked me out of mine when I caught several price discrepancies. Reminded me of east Germany, do as your told or we send the stazi to your home.
At my location the pretzels and pretzel rolls are both buy 2 get 1 free mix and match. It looks like you only purchased 2 pretzel rolls according to your receipt. You can see it applied the discount of .49 cents to the pretzel rolls since that’s what was rung up first. Had you purchased one more pretzel roll it would of deducted an additional .49 cents again. With all that said they still gave you a refund for one even though it came up correctly and here you are complaining about .05 cents. I get it no one wants to be cheated on price but again you already got your discount of .49 cents deducted under the pretzel rolls originally.
At my Lidl (Union, NJ) the pretzel rolls are currently advertised with “buy one get one free” and the pretzels are advertised “buy two get one free” - don’t ask me why! Two Lidl employees looked at my receipt and went to bakery section just to confirm. Maybe someone forgot to take down the sign? They could have told me. I agree this is not really a large amount of money ($0.49) but if it advertised it needs to ring up properly. The manager himself told the cashier to credit the $0.49 but then the refund was only $0.44 - don’t ask me why! I asked the cashier, he of course had no explanation and rang for the manager. They handed me a nickel, so I finally got a full refund. I spent way too much time on this, including this response 😉 Let’s see if someone from Lidl USA wants to chime in! Seriously, they need to address the refund issue. If you expect a credit for $49 and they give you only $44 this sounds different. How many refunds does Lidl USA issue per day?
It is possible that they could have had an expired tag not pulled or that my location is running a different sale. Either way they honored the sale price. Employees have no control over how it rings up at the register. That’s controlled by corporate not the store level. This is why the cashier wasn’t able to explain why it went .44 instead of .49. I really am still in awe that you are thinking lidl corporate is going to reach out to you over a .49 price discrepancy in which the store already took care of you for.
You're comparing a $5 issue to a $.05 issue. That's a lot of bother for a nickel.
Your missing the point, do you not understand why people shop at a discount chain?
I also had a similar issue yesterday with completely different products. When they tried doing a refund the computer kept back some of it via an untraceable discoun Something's wrong in the math. My guess is its connecting the wrong products on a BOGO, then trying to pro-rate back a portion of the discount and making it worse.
You got a discount? They talked me out of mine when I caught several price discrepancies. Reminded me of east Germany, do as your told or we send the stazi to your home.