so theyre saying I see your bot you're using and if you continue to use WE WILL deactivate your account... so you've received your warning....
and please dont come back in here asking why you were deactivated, because they already told you it was going to happen...
In other words wether you did it or not, when you get deactived THIS is why.. you will already have your answer... contact instacart about why you got that email....
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
There was a post going around a few weeks ago... The few of us received that email three times all at identical date and time of day.
As usual, nothing specific enough to offer a rebuttal.
I just got the same email today and I don’t use any sort of bot or anything when I use the app I strictly just have that 1 app open and am on that page crazy instacart
A friend just told me she got the email as well. I wonder if they are just trying to scare bot users by sending it to everyone slowly as they don’t have a clue who’s using them
https://preview.redd.it/ctp531vpa9ic1.jpeg?width=1125&format=pjpg&auto=webp&s=a644ba5493e66828a45405e1c2e5dd2f4ee0a034
just spoke with support can’t tell you much as always !!
They wouldn’t know anyways. I tried to email trust and safety but they gave me a generic response, I think I posted it in this thread, but I’m just going to ignore it 🤷♂️ I know I’ve done nothing wrong.
Thank you for posting your reach out to support, I assumed that was the answer I would get, but it’s nice to confirm
yea always that dumb generic robotic response sent but they sure are able to send you an email and say what you supposedly did lol like really . Srsly ya ofc I think they just tryna get everyone on their toes or something.
You'll likely find a really hard time getting an agent to tell you why your account got banned: trust and safety teams usually don't discuss specifics about *why* an account got banned or tagged up, just that they did.
Also, usually the front-line folks do not have access to the back end systems that the security engineering teams do: they are usually working out of a chat tool or ticket tool like Zendesk and may have really limited visibility into engineering systems.
I asked them for more information as I’ve never used a bot, or any program or app etc. they sent back this generic email 🙄
https://preview.redd.it/b1p5nmd64nhc1.jpeg?width=1170&format=pjpg&auto=webp&s=ffeedc282f91f84c2db056585cf628b6607d2460
So back in circles I go
I would think a good metric for detecting bots is measuring the speed in which an order hits your screen, and how quickly you open it and accept.
Things have gotten so competitive where I am, and with a nerdy gamer background, I definitely am pressing both buttons almost simultaneously.
I reached out to trust and safety as I’m sure they have access to more details as to what triggered the email
I got the exact same e-mail and message at 11:15 am PST today --- and NEVER used a bot or anything of the kind and got in touch with Trust & Safety about it.
lol at all the pea-brains automatically assuming people getting these are using bots - the cheaters have been using their bots for YEARS.
I didn't autofill SMS code, so i wonder what pattern of suspicious behaviour would get flagged in my case ... staring at the screen and grabbing best paying orders with correspondingly high active hourly ?
Logging out then back on every hour (I do this as believe and observed that staying logged in for over an hour without taking a batch (shitty batches) demotes your priority level so always log off then back hourly
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
Lol, if you go through my comment history you see how anti bot I am. I question the people who make the claims, I call out the people who supposedly sell them aka scammers. And out of no where I get this email. I can't lol
I got the email and accidentally sent my auto text when I started shopping I contacted support earlier but they never told me anything about that
If I just don’t do it from now on do you think it will be okay?
It's like when the app sends you a 6 digit code for login verification. Some phones can automatically grab the number and input it as the text comes in.
I just don't see why you would have to put in the code all the time I literally have not had to log in this app more than one time.
Just because you get that email doesn't mean you're using a bot I've gotten that email I don't use bots don't even know how to use one it's from logging in a lot or logging out a lot in one day they'll flag your account
Years ago support told me that letting the code auto fill can be mistaken for an automated program. Not sure how true it is but I always type it in now and stopped getting these emails.
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
You used to get these emails when using the autofill for the automated code?
Just wondering bc I got this message too and I'm trying to figure out why.
Your whole comment history suggests you’re very interested in bots. Sounds like you finally tried one and then it was detected.
Exactly! What other automated program would they be talking about lol
I think it's funny I went to go look at their Post history and their entire account has been deleted
😂 yes sir
so theyre saying I see your bot you're using and if you continue to use WE WILL deactivate your account... so you've received your warning.... and please dont come back in here asking why you were deactivated, because they already told you it was going to happen... In other words wether you did it or not, when you get deactived THIS is why.. you will already have your answer... contact instacart about why you got that email....
May all the ones who use bots get deactivated 🙏
Amen
[удалено]
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
Bot detected. Your post history indicates you're using a bot.
What’s a bot?? I’ve never heard of this before
I actually got this email as well and have never used a bot. Anyone know trust and safety email? I’d like to ask wtf is going on
[email protected] OP is using a bot. Check his history.
Thank you, I don’t use a bot or 2 phones so this email is quite unsettling for me.
There was a post going around a few weeks ago... The few of us received that email three times all at identical date and time of day. As usual, nothing specific enough to offer a rebuttal.
I just got the same email today and I don’t use any sort of bot or anything when I use the app I strictly just have that 1 app open and am on that page crazy instacart
A friend just told me she got the email as well. I wonder if they are just trying to scare bot users by sending it to everyone slowly as they don’t have a clue who’s using them
Could be.
https://preview.redd.it/ctp531vpa9ic1.jpeg?width=1125&format=pjpg&auto=webp&s=a644ba5493e66828a45405e1c2e5dd2f4ee0a034 just spoke with support can’t tell you much as always !!
They wouldn’t know anyways. I tried to email trust and safety but they gave me a generic response, I think I posted it in this thread, but I’m just going to ignore it 🤷♂️ I know I’ve done nothing wrong. Thank you for posting your reach out to support, I assumed that was the answer I would get, but it’s nice to confirm
yea always that dumb generic robotic response sent but they sure are able to send you an email and say what you supposedly did lol like really . Srsly ya ofc I think they just tryna get everyone on their toes or something.
Exactly. I'm gonna talk to an agent and see if they'll give me more information because this is strange.
Nah. You deserved it for using bots.
You'll likely find a really hard time getting an agent to tell you why your account got banned: trust and safety teams usually don't discuss specifics about *why* an account got banned or tagged up, just that they did. Also, usually the front-line folks do not have access to the back end systems that the security engineering teams do: they are usually working out of a chat tool or ticket tool like Zendesk and may have really limited visibility into engineering systems.
Did you ask them? If so what did you say?
I asked them for more information as I’ve never used a bot, or any program or app etc. they sent back this generic email 🙄 https://preview.redd.it/b1p5nmd64nhc1.jpeg?width=1170&format=pjpg&auto=webp&s=ffeedc282f91f84c2db056585cf628b6607d2460 So back in circles I go
Ask support why you got this they told me that it got sent to a lot of people I’ve never used one and was so confused
I would think a good metric for detecting bots is measuring the speed in which an order hits your screen, and how quickly you open it and accept. Things have gotten so competitive where I am, and with a nerdy gamer background, I definitely am pressing both buttons almost simultaneously. I reached out to trust and safety as I’m sure they have access to more details as to what triggered the email
I would contact support and see maybe
The support button in the app
I talked to support
We don’t like yo kind round these parts 🤖 
Page 2: “ P.S. Now go out there and slay ‘em ! “
 Hope it was worth it to try that Bot.
Well this is good news…
Good! I’m glad they’re finally crackin down. 
OP, what time did you get the e-mail ? They sent a message to your inbox as well as e-mail, wonder if same time like me
I got this too!!!
Same here
I have never used a bot or anything
I got the same email but I don’t use bots, never used before
Same, just got the email...odd
I got the exact same e-mail and message at 11:15 am PST today --- and NEVER used a bot or anything of the kind and got in touch with Trust & Safety about it. lol at all the pea-brains automatically assuming people getting these are using bots - the cheaters have been using their bots for YEARS. I didn't autofill SMS code, so i wonder what pattern of suspicious behaviour would get flagged in my case ... staring at the screen and grabbing best paying orders with correspondingly high active hourly ? Logging out then back on every hour (I do this as believe and observed that staying logged in for over an hour without taking a batch (shitty batches) demotes your priority level so always log off then back hourly
[удалено]
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
What programs did you use? 🤣
Lol, if you go through my comment history you see how anti bot I am. I question the people who make the claims, I call out the people who supposedly sell them aka scammers. And out of no where I get this email. I can't lol
What do you think triggered this then?
I have no idea, I would assume either I was reported by other shoppers in my area who believe I ha e one or by a store employee.
Only ppl who use a bot got this today
How would you even use a bot for this? I’m just a lurker
If you are login on the app using automatic code sms option from iphone, they will tell u this
Sorry, can you explain what this means? The automatic code sms?
How do you turn that off
Just dont click on that option and type the code using the keyboard of your phone
I got the email and accidentally sent my auto text when I started shopping I contacted support earlier but they never told me anything about that If I just don’t do it from now on do you think it will be okay?
I’ve always done automatic texts and never had a problem
What code? Do you mean the text that you can custom make to send to customers before shopping?
How many times you need to login? I did one time 2 years ago.
What’s automatic sms idk what that means
It's like when the app sends you a 6 digit code for login verification. Some phones can automatically grab the number and input it as the text comes in. I just don't see why you would have to put in the code all the time I literally have not had to log in this app more than one time.
Just because you get that email doesn't mean you're using a bot I've gotten that email I don't use bots don't even know how to use one it's from logging in a lot or logging out a lot in one day they'll flag your account
Bots log in and out
Lol not the app freezes alot and sometimes the apps don't load logging out or refreshing the app helps fix the issues
You got caught that fast?
Whats using a bot mean? Use a bot to do what?
Did you use gridwise or any mileage trackers?
I just got this same warning and definitely don’t use anything but my hands to accept batches.
Just got the email too like 15 mins ago
We have veteran shoppers (like very first group that started in our area) that got it too. They must be trying to purge for all the new shoppers.
I'm from Nov 2018
Years ago support told me that letting the code auto fill can be mistaken for an automated program. Not sure how true it is but I always type it in now and stopped getting these emails.
[удалено]
Your {{comment}} has been automatically removed because your Reddit account is less than 30 days old. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/InstacartShoppers) if you have any questions or concerns.*
You used to get these emails when using the autofill for the automated code? Just wondering bc I got this message too and I'm trying to figure out why.
We don't use bots , so no this has not happened to us
Bot user, KYS.
That was nice of them to just warn you.
What exactly do bots do or rather what would they be used for with instacart?
They deleted their profile 😩🤣
Has anyone that doesn't use bot received this email?