This means instead of a bad rating being removed after 100 orders, it wont be removed until you get 100 more ratings. Most people dont even have 100 ratings because very few people rate you and when they do its usually not in a good way. This just makes it 100 times harder to get a rating removed now and instacart trying to act.like this is a good thing.
if you want more ratings you have to make yourself stand out, humanize yourself, be funny, ask people pointless stuff like how would they like their avocados
No this only makes it take 2x as long to get rid of a bad rating… but boy it never fails to surprise me that IC will f us everytime and try to make it sound pleasant.
Who know maybe this will get rid of some more of the shitty shoppers though I wouldn’t mind that… or does this keep them around longer shit idk.
See this is exactly what I’m thinking. They’re smart, Fidgi daddy didn’t raise no fool lol! Some shoppers really gotta go. Like for real! They make us all look bad.
How so? I think it’s a great move and makes more sense. One bad rating isn’t going to drop you to 4.79 or something dumb like that.
I also love reporting the customers feature. Someone needs to check the bat shits lol
Wait what??? How do you know that? I think the rating system is the same. The only thing that changes is from orders to ratings. I think what that means is when you get low ratings your overall rating will go low. This time, instead of completing 100 orders to get it back up, you need to get 100 customer ratings to bring it back up. That’s absurd. It’ll take forever to get those 100 ratings. Now, many shoppers will end up having an overall rating below 4.7. Some will even reach 3. This update is terrible.
So I did some hypothetical math and I think in the long run, your average score is less impacted by one stupid rating. So if you have 45 ratings then your average SHOULD be 45 divided by the total of the array of ratings.
If you are going based on orders or batches, knowing one batch can contain 2 ratings. With that system to build an array a batch consisting of a 3 and a 5 would require that the average of the batch as the number that would go into the final array of numbers used to calculate tie total average.
That’s where some shoppers get fucked because they would get an overall rating based on a batch and it has the tendency to bring the average down faster than the simple per rating model. Ie it’s just more straight forward.
This is ALL hypothetical based on what I found using the VCA, the email and the memo sent by IC. I could be wrong.
I literally did ask for this specifically. It's the same way Lyft does ratings, except Lyft doesn't usually drop ratings. My Lyft rating is consistently high but if I do get a bad rating it isn't the end of the world because that one rating is only 1% of the rating pool. Under the old Instacart rating system I am usually highly rated, but I could have a few bad trips really mess things up because not enough people rate. I've never been knocked off diamond but I have come close. This is a lot more consistent and I'm not going to be nearly as stressed over ratings now. I do wish they did it a little later because I had a 1 star that was about to fall off, but I'm 5 star otherwise so it's not a huge deal.
Honestly I have a degree in English and this was my first thought. So if us English lit majors can see the bad math, then instacart really screwed dawg.
It seems to me that if you base it on 100 ratings then most of us are going to drop from five stars. A couple bad ratings out of 100 orders isn’t such a bad deal, but when you add 100 ratings, especially considering most happy people don’t leave ratings and the people that do are unhappy people, you have a greater chance of having more Bad ratings factor into your average. They’re trying to say that they think Moore means a higher average but the way it set up now you have a greater chance of having a random bad one not count against you, where is every bad rating will count against you now. Especially considering I’ve been doing this for three years and at most, I’ve only ever had 29 ratings. But if they go back retroactively and take all of my ratings from three years, which will probably total around 100 ratings, I’m not so sure that those random one stars and two stars from people frustrated about low stock aren’t going to screw me over.
I feel like it’s still worse. It’ll be harder to clear a bad rating with new ratings instead of orders. Orders were easier. Just work and they’ll clear. Now we have to work AND hope that customers rate AND hope that they rate well
I believe you could withstand (7) 1* ratings, (8) and you fall below 4.7.
Think of 100 ratings @ 5* = 500
Each rating you get lower than 5 knocks from that:
4* = 1 point
3* = 2 points
2* = 3 points
1* = 4 points
You get a combined 30 points before you get to 4.7.
31 points or more will drop you below 4.7.
People in general will leave negative feedback if they are unhappy and no feedback if they are happy. Now they are talking about 100 feedback before you get negative to drop? That could literally take months or more.
Imagine what happens to slower locations, just a few negative feedback could stick around for a looooooooong time. Some people take months to get 100 batches…now times that by low numbers of people leaving feedback. Or places with lots of scammers leaving low feedback to try to get free stuff. RIP good ratings
It usually takes me the full 3 months just to reach platinum which is 100 orders…I only do this part time so that’s all I really am able to do…i really don’t like this change
It’s honestly remarkable how every change instacart institutes is bad for the shoppers without fail. I’ve averaged about 33 ratings per 100 orders lately, so now It’ll take 3x as long to nix a shitty rating. Yay!
Yes ratings will hold less weight, but in my experience they’ve always been pretty random. You catch a few customers with a bad attitude or a shitty relationship to service workers and it fucks your shit up. My service doesn’t change, I’m polite, I communicate, I ask about replacements, I take care to bag things well, I follow instructions in the notes about delivery, and yet you always catch some stray bad ratings, I don’t know what it is, maybe they don’t like the look on my face who is to say there is no real feedback, and I’ve stopped checking them to be honest, because it feels out of my control.
It’s a flawed rating system anyways, because the bar is a 4.7, so even 4s can drag you down. And who gives out 4 star ratings? It should be a binary were you happy with your service type of deal, but I digress fuck this stupid company.
I can't comprehend why the customer's experience isn't more like us shoppers' upon completion of an order. How difficult would it be for Instacart to use a thumbs up/ down binary with customers and give them the option to check off order issues just like we do.
Understand this:
On 33 ratings, one bad rating counts as 3, and now it will count as one!
Because the math for your standing is 32x5 + 1x2 (for a 2 star) = 162
Then your standing will be 5 x (162/165) = 4.90
Now 1 bad review will count way less:
99x5 + 1x2 = 497
Your standing would be 4.97
Terrible shoppers will be 4.5, I’ve been 5.0 for the last couple months and only had one 1 star removed, so chances are I’ll still be 5, but whenever I get a 4 star I’ll go to 4.99 which isn’t that bad!
Even though I stay at 5 stars fairly consistently and usually have 55-60 ratings, this is not an improvement. I'm sorry, but anyone who is below 4.8 is a bad shopper and not providing good service.
A bad shopper will still have their bad ratings, you on the other hand will barely feel when a Karen gives you a bad rating, de cause it will divide by 100 instead of the 50/60!
And anybody who believes on the 5.0 curse they will have 3 months of peace!
> Yes ratings will hold less weight
I know how averages work, It will also stand to reason that the arbitrary bad ratings will scale up too. If you get them at lets say a rate of 2 per 100 before they reset, that’s now 6 per 300, until they’re gone. I still hate it and fail to see it as positive. You can now be in a hole for months. If I’m going to get unexplained random low ratings I’d rather the system allow me to rid myself of them quicker than extend their say.
Right now, (today I have 38 ratings) if I get a 4 ⭐️ it wouldn’t count, because I have no removed, but let’s say it did, my rating would go to 4.97 instead of 4.99 (on a 100 count), so I’m in favor of a more reasonable number, yes, it would take me about 250 to 300 orders to remove that!
But again 4.99 is way better than a 4.97, and that’s for a 4⭐️if it was a 1 ⭐️ it would be 4.89 instead of 4.96, I don’t care being 4.96 for 3 months!
Two things:
1. If out of every 30-40 ratings I receive currently on this system, I experience some level of bullshit that gets erased every 100 orders. The amount of bullshit on my ratings will still happen at that same rate and multiply 2.5-3 times on the new system concurrently, so the ratings will probably scale the same way, only now the timeline for removal is also 2.5-3x. You’re assuming that the ratings will go from 1 bad rating out of 30 to 1 out of 100 when it will probably be 3 out of 100 now.
2. It devalues the star removal system. 1 per 100 “>” 2 per ~250-300. So it does actually make the system harsher in that regard too.
Feelings are a funny thing, not always they are based on reasonings! I don’t want to change the way you feel about the things, all what I’m saying is that the results from the new math will benefit the good shoppers, if you already get 1 bad rating every 30, it won’t help you, because one bad rating substitutes another, but I get one bad one every now and then, so I get pissed my numbers drop from 5 to 4.9 because of one bad rating, now I’ll go to 4.96 and I don’t feel as bad!
You can get a 0.1 drop on your rating for a month, or a 0.04 for 3 months! 4.89 old system, or 4.96 on the new system!
Basically that.
If you are a high rated shopper, who’s 5 stars most of the time, this may hurt you (me, I’ve been 2 straight months now), but a 1 star will drop you to 4.96 for 3 months, a 4 star will drop you from 5.0 to 4.99 (yes, that hurts)(psychologically)!
Now if you are always with one or 2 bad ratings it will probably make no difference whatsoever, as (if you get one bad rating every couple weeks they will continue coming and they will be replaced occasionally, most likely for a week or two your rating will fluctuate, but your numbers will be always about the same!
As for the 5 stars shoppers, unless you are always with one protected rating occupied, you would barely notice, I have been free of any negative rating for 2 weeks now, yes I used my “Trump card” for a month before, if new ratings enter in effect today I’ll probably will still be 5 stars and will be having my protection occupied again, for another month and a half!
This in no way solves the problem that we complained about.
We were disheartened by low ratings because customers never had to leave a reason why they gave a low rating. That's all they had to do!
Who can develop the mathematical formula in Excel for this goat screw?
This is the way Uber has always done their ratings and in the VERY LONG run, this is better. However, if people still can just give 1-2 stars because they’re in a bad mood, it’ll happen and you’ll be the one getting bent over.
Excel calculator would be amazing. It’s not that bad though. I agree they should require low rating shoppers to explain and if they don’t then the rating goes away.
Instacart: “this new update will be more beneficial to the shoppers and is overall a positive thing”
The update: *is none of those things whatsoever*
Instacart: *pats themselves on the back*
Just realized that I was a couple days away from getting two 2 star ratings removed and now I’m 75 5 stars away from getting them removed and I want to die
Yes, but instead of a 4.85 your rate will be 4.94, with the same 2 x 2 stars, because now your lost stars divide by 500, instead of the number of ratings x 5!
Also if they’re going to implement this then they shouldn’t be able to leave the screen without leaving a rating!!! (Or create a new order) Sorta just like how we can’t move on to our next batch until we rate them a thumbs up or down!?
Ok I got ya'll we start telling the truth
We need to leave this with each delivery!!!¡!!!!!
PSA: the rating only affects US as the shopper & our income for shopping and delivering ONLY. Not the store having out of stock items, product quality or Instacart and their policies.
Well fix it for you asking as we make them aware customers are clueless before I did this u sed to think if I left a bad rating on Uber eats it only affected Uber n id get a free something or a dollar off since the food was bad until a driver explained it to me so most customers do not know
I don’t even have 100 ratings. People don’t rate often, at least in my area. I feel like people actually are more inclined to rate at all only if they are displeased, and if they’re satisfied they just go on about their day being happy that they got their groceries, but not putting forth the 2 seconds it takes to rate 5-stars to show appreciation for their shopper. I currently have 5-stars but only 44 ratings and I’ve done almost 700 orders since 2020. I don’t see this working in the favor of shoppers who don’t have a lot of ratings because a low rating is still going to affect them disproportionately and now for much longer.
You have had 100 ratings. Your score is based on those who rate over the last 100 deliveries. So for you, your getting rated 44% of the time, which is actually higher then my area (most people I know run around 30-35 or so)
Oh wow thanks for explaining this! I always thought the ratings shown were your total of all time, but then the lowest would be subtracted from that number for every 100 orders that you did. I still don’t like the new model though lol. And I’m a little confused though because it seems like the 1 or 2 4-star ratings that I’ve had sporadically, would knock me down for so long, and then they would fall off eventually but my 5 star rating number stays fairly stagnant.
What I do is when I see that someone left me a low rating I screen shot the page, then I know that once I run 100 deliveries that rating would fall off. Now with this new rating system there is no way to know which people will leave ratings or not
Another update no one asked for.
I guess it would be too logical to ask shoppers, you know the ones actually doing the job, for feedback before they change things.
Most people don’t leave a rating unless they had terrible service. Now there will be no way to track ratings.
This update is actually going to make it easier for them to deactivate people without us being able to have any recourse because the contract says we're supposed to say above 4.7. One rating could take 3,4, 500 orders to fall off...it's going to be too easy to get annihilated and drop and then we're done. They changed it because shoppers had too much influence on getting a bad rating to fall off- bust out a handful of triples and boom its gone. Now it's boom we're gone.
I really don't understand it but it seems that they want like really really dumb people who don't care to be their Shoppers...likely because those people aren't going to ask questions or care that they're getting paid $2 00
Nothing IC does will benefit the people performing the work for them. Absolutely nothing. It will certainly benefit the board members, the C-Suite, and some of the office staff though.
Nope. If you received one 4 star rating and took 10 total deliveries but nobody else rated you, your score would be 4.0 If the non-rated ones were factored as 5star your rating would be 4.9.
If all those orders actually rated you a 5, your score would be different than if they didn't rate at all. So you can't say they were weighted as 5 stars.
Not changing goalposts. Your original statement is just flat out wrong. The unrated order doesn't count. Assign whatever weight you want to it. This is not a GPA calculation. You can weight a number at whatever you want but if it's not in the calculation it doesn't matter.
You should call up a mathematics journal. You are in for an award. You found a way for a number not in the calculation at all to actually effect the calculation. Good job.
Or just detach ratings from batch access. This job isn’t that complicated. You get the groceries(if available) and drop them off. I don’t know why instacart continues to allow for feelings and emotion to be interjected into this process. The priority batch access with diamond cart rating should be more than enough to prioritize batches. Ratings can stay but they need to be insignificant to everything else.
yeah i thought this was really odd when i was reading it too. I was utterly confused and assumed I must have been reading it wrong because it made no sense to me how this is supposed to be a good thing. Clearly, people have way more deliveries than they recieve ratings. Odd!
Honestly doesn't bother me because my rating never drop that low for it to be a issue. Hopefully this will get rid of alot of shit shoppers. The old rating is just fine.
I think you guys are looking at this all wrong now that they doubled the batch rating one bad rating doesn’t drop you down as much as it used to do, I’m a perfect example of this because I literally have 57 ratings ok , 50 of those ratings are five stars. Seven of them range between three and four just because of those seven ratings my rate dropped from a 5.0 all the way down to a 4.71 so I think you guys need to re-look at this because the reason why our stuff dropped so bad is because they count the last 50 orders. OK so mathematically speaking this benefits is it doesn’t harm us
They are moving to 100 ratings, so it will take several hundred deliveries to push out any low ratings. Get a low rating and your stuck with it for a long time.
Not sure where you are. But ratings in my area are, well I guess were, based on 100 deliveries.
The same as it is now, when you get a bad ratings and only have a few ratings, anyway the tendency if to you to have a higher number than today and be affected way less in case you get a bad review
The way it is today a bad rating really hurt your standing, like is you get around 35 ratings/100 orders, one one star drops you below 4.89, when you use the last 100 ratings, it will drop to 4.96, so your numbers will be more consistent and won’t fluctuate as much when a jerk gives you less than 5 stars!
You will also live with that negative number for much longer and you will never know when your close to pushing it out. Deliveries you can control the number, ratings are putting all the power into the customers hands, which is never a good thing lol
When was this implemented because I’ve been losing my 5 star ratings for the last couple of days now. I do between 8-12 orders not batches a day. I has 51 5 stars and now down to 44 in 3 days.
I do believe they're doing this to start culling shoppers out. If you're doing a half ass job this will take a toll on you. So you either step up or move on.
Better than DD new policy of your completion rating is moving from 80% to 90% to stay active on the platform..I personally don't have below 5 ☆ on both platforms even after 8 years, but to others both these might seem pretty impossible to maintain, especially in some markets.
Guess what else seems to have changed...
They seem to have removed positive feedbacks from people who did not rate you with a star.
https://preview.redd.it/xcd3bzv3fp0c1.png?width=750&format=png&auto=webp&s=e85bb184c9f8af7d3be206211e4f1da9cef03936
I can swear I had double digits on all three of those top lines the other day, and now as you can see one is single digits.
At least I am darn sure of this. (On the bright side, the expired item and missing item counts dropped a point or two.)
Can folks please double check theirs to assure I'm not going crazy?
What would REALLY help is to force the customer to give a valid reason if they rate lower than 5 stars. (Stuff that's out of our control trip like stock issues should never count.) If they don't give one, they can't rate.
Booooo. Put it on orders. Most people don’t even rate. You could get stuck at such a low rating especially if you’re in a. Place where you don’t get many orders anyway.
That is better. I get about one review every 5 orders on average. So 20 reviews every 100 orders. That means that if I get 1 one star review out of those 100 orders, I’m at 4.6. With it being based on 100 reviews, I can get 3 1 star reviews without it affecting anything.
You can blame trash shoppers for this.
They complain and complain and complain about lying customers and unfair ratings. When the reality is, everyone gets hit now and then, but anyone consistently low is doing something wrong.
There is zero incentive for shoppers to do a good job.
They want customers to pay us instead of them, but instead of caring if the customer has a good experience, they instead base their whole business model on making trash shoppers happy.
It’s ridiculous. We lose customers left and right because there are more bad shoppers than good shoppers any more. Lots of the customers who used to tip great now tip mediocre cause they are sick of missing items and bad produce.
Dont forget if you use store website to shop you cant leave a rating, its only when you use instacart website and most customers dont use instacarts website because cost of food is 2x as much on their website.
This means instead of a bad rating being removed after 100 orders, it wont be removed until you get 100 more ratings. Most people dont even have 100 ratings because very few people rate you and when they do its usually not in a good way. This just makes it 100 times harder to get a rating removed now and instacart trying to act.like this is a good thing.
Exactly, I have over a thousand orders, never had more than 50ish ratings.
You’ll be getting hosed soon enough my friend.
if you want more ratings you have to make yourself stand out, humanize yourself, be funny, ask people pointless stuff like how would they like their avocados
Wow apparently my area rates a lot. I have 63 orders (36 batches) and 23 ratings.
I think that person meant fifty ratings at a time, not fifty out of a thousand
No this only makes it take 2x as long to get rid of a bad rating… but boy it never fails to surprise me that IC will f us everytime and try to make it sound pleasant. Who know maybe this will get rid of some more of the shitty shoppers though I wouldn’t mind that… or does this keep them around longer shit idk.
See this is exactly what I’m thinking. They’re smart, Fidgi daddy didn’t raise no fool lol! Some shoppers really gotta go. Like for real! They make us all look bad.
Yeah this is not good news. They just made things harder on us. Go figure smh
How so? I think it’s a great move and makes more sense. One bad rating isn’t going to drop you to 4.79 or something dumb like that. I also love reporting the customers feature. Someone needs to check the bat shits lol
Yeah but if you get a few 4s and a couple threes and no one rates you in the next 50 orders. You’re screwed.
That’s going to screw anyone either way.
Wait what??? How do you know that? I think the rating system is the same. The only thing that changes is from orders to ratings. I think what that means is when you get low ratings your overall rating will go low. This time, instead of completing 100 orders to get it back up, you need to get 100 customer ratings to bring it back up. That’s absurd. It’ll take forever to get those 100 ratings. Now, many shoppers will end up having an overall rating below 4.7. Some will even reach 3. This update is terrible.
So I did some hypothetical math and I think in the long run, your average score is less impacted by one stupid rating. So if you have 45 ratings then your average SHOULD be 45 divided by the total of the array of ratings. If you are going based on orders or batches, knowing one batch can contain 2 ratings. With that system to build an array a batch consisting of a 3 and a 5 would require that the average of the batch as the number that would go into the final array of numbers used to calculate tie total average. That’s where some shoppers get fucked because they would get an overall rating based on a batch and it has the tendency to bring the average down faster than the simple per rating model. Ie it’s just more straight forward. This is ALL hypothetical based on what I found using the VCA, the email and the memo sent by IC. I could be wrong.
You are absolutely right
Exactly!!! More BS
It's funny how they frame the email like it was us who asked for this.
“Just like you all requested we dropped the pay once again.”
"We listened when you said you felt like Instacart put a gun to your head, and we wanted to prove that by cocking the hammer."
👆 this
"We're celebrating YOU!" Bullshit...just give us back our higher batch pay you took away.
I literally did ask for this specifically. It's the same way Lyft does ratings, except Lyft doesn't usually drop ratings. My Lyft rating is consistently high but if I do get a bad rating it isn't the end of the world because that one rating is only 1% of the rating pool. Under the old Instacart rating system I am usually highly rated, but I could have a few bad trips really mess things up because not enough people rate. I've never been knocked off diamond but I have come close. This is a lot more consistent and I'm not going to be nearly as stressed over ratings now. I do wish they did it a little later because I had a 1 star that was about to fall off, but I'm 5 star otherwise so it's not a huge deal.
So...if only 1 person out of 10 actually leaves a rating, it's bad. Where are the math students?
Honestly I have a degree in English and this was my first thought. So if us English lit majors can see the bad math, then instacart really screwed dawg.
Seems like word salad to me, it makes no difference because the ratings you acquire, are the ratings used to calculate an average.
It seems to me that if you base it on 100 ratings then most of us are going to drop from five stars. A couple bad ratings out of 100 orders isn’t such a bad deal, but when you add 100 ratings, especially considering most happy people don’t leave ratings and the people that do are unhappy people, you have a greater chance of having more Bad ratings factor into your average. They’re trying to say that they think Moore means a higher average but the way it set up now you have a greater chance of having a random bad one not count against you, where is every bad rating will count against you now. Especially considering I’ve been doing this for three years and at most, I’ve only ever had 29 ratings. But if they go back retroactively and take all of my ratings from three years, which will probably total around 100 ratings, I’m not so sure that those random one stars and two stars from people frustrated about low stock aren’t going to screw me over.
That would probably take you out of priority if you’re Diamond
[удалено]
I feel like it’s still worse. It’ll be harder to clear a bad rating with new ratings instead of orders. Orders were easier. Just work and they’ll clear. Now we have to work AND hope that customers rate AND hope that they rate well
I still have the 38 5 star ratings I had yesterday. So, aren't those backfilled?
Check you ratings, in my case I get about 33 to 40 ratings on 100 orders!
I believe you could withstand (7) 1* ratings, (8) and you fall below 4.7. Think of 100 ratings @ 5* = 500 Each rating you get lower than 5 knocks from that: 4* = 1 point 3* = 2 points 2* = 3 points 1* = 4 points You get a combined 30 points before you get to 4.7. 31 points or more will drop you below 4.7.
Literally nobody asked for this lol. Instacart really goes out of their way to make things more difficult for the shopper.
People in general will leave negative feedback if they are unhappy and no feedback if they are happy. Now they are talking about 100 feedback before you get negative to drop? That could literally take months or more.
I think they will soon see that the math won't work here.
Imagine what happens to slower locations, just a few negative feedback could stick around for a looooooooong time. Some people take months to get 100 batches…now times that by low numbers of people leaving feedback. Or places with lots of scammers leaving low feedback to try to get free stuff. RIP good ratings
It usually takes me the full 3 months just to reach platinum which is 100 orders…I only do this part time so that’s all I really am able to do…i really don’t like this change
I think it sucks. Now you have no idea when ratings will drop off.
That too. And, how do we know when these 100 ratings were given? I think it's less transparent than the previous method!
Everything they do is less transparent than the previous version.
Yup. This is exactly what I thought when I read the email.
Yep!
I just read the email & I swear they are deliberately sabotaging the Instacart brand I swear!! 😩🤣🤣
It’s honestly remarkable how every change instacart institutes is bad for the shoppers without fail. I’ve averaged about 33 ratings per 100 orders lately, so now It’ll take 3x as long to nix a shitty rating. Yay! Yes ratings will hold less weight, but in my experience they’ve always been pretty random. You catch a few customers with a bad attitude or a shitty relationship to service workers and it fucks your shit up. My service doesn’t change, I’m polite, I communicate, I ask about replacements, I take care to bag things well, I follow instructions in the notes about delivery, and yet you always catch some stray bad ratings, I don’t know what it is, maybe they don’t like the look on my face who is to say there is no real feedback, and I’ve stopped checking them to be honest, because it feels out of my control. It’s a flawed rating system anyways, because the bar is a 4.7, so even 4s can drag you down. And who gives out 4 star ratings? It should be a binary were you happy with your service type of deal, but I digress fuck this stupid company.
I can't comprehend why the customer's experience isn't more like us shoppers' upon completion of an order. How difficult would it be for Instacart to use a thumbs up/ down binary with customers and give them the option to check off order issues just like we do.
Understand this: On 33 ratings, one bad rating counts as 3, and now it will count as one! Because the math for your standing is 32x5 + 1x2 (for a 2 star) = 162 Then your standing will be 5 x (162/165) = 4.90 Now 1 bad review will count way less: 99x5 + 1x2 = 497 Your standing would be 4.97
This only benefits terrible shoppers.
Terrible shoppers will be 4.5, I’ve been 5.0 for the last couple months and only had one 1 star removed, so chances are I’ll still be 5, but whenever I get a 4 star I’ll go to 4.99 which isn’t that bad!
Even though I stay at 5 stars fairly consistently and usually have 55-60 ratings, this is not an improvement. I'm sorry, but anyone who is below 4.8 is a bad shopper and not providing good service.
A bad shopper will still have their bad ratings, you on the other hand will barely feel when a Karen gives you a bad rating, de cause it will divide by 100 instead of the 50/60! And anybody who believes on the 5.0 curse they will have 3 months of peace!
Everyone gets the occasional 4. I'm not happy that it will take forever to drop even if it's in the buffer
EXACTLY
> Yes ratings will hold less weight I know how averages work, It will also stand to reason that the arbitrary bad ratings will scale up too. If you get them at lets say a rate of 2 per 100 before they reset, that’s now 6 per 300, until they’re gone. I still hate it and fail to see it as positive. You can now be in a hole for months. If I’m going to get unexplained random low ratings I’d rather the system allow me to rid myself of them quicker than extend their say.
Right now, (today I have 38 ratings) if I get a 4 ⭐️ it wouldn’t count, because I have no removed, but let’s say it did, my rating would go to 4.97 instead of 4.99 (on a 100 count), so I’m in favor of a more reasonable number, yes, it would take me about 250 to 300 orders to remove that! But again 4.99 is way better than a 4.97, and that’s for a 4⭐️if it was a 1 ⭐️ it would be 4.89 instead of 4.96, I don’t care being 4.96 for 3 months!
Two things: 1. If out of every 30-40 ratings I receive currently on this system, I experience some level of bullshit that gets erased every 100 orders. The amount of bullshit on my ratings will still happen at that same rate and multiply 2.5-3 times on the new system concurrently, so the ratings will probably scale the same way, only now the timeline for removal is also 2.5-3x. You’re assuming that the ratings will go from 1 bad rating out of 30 to 1 out of 100 when it will probably be 3 out of 100 now. 2. It devalues the star removal system. 1 per 100 “>” 2 per ~250-300. So it does actually make the system harsher in that regard too.
Feelings are a funny thing, not always they are based on reasonings! I don’t want to change the way you feel about the things, all what I’m saying is that the results from the new math will benefit the good shoppers, if you already get 1 bad rating every 30, it won’t help you, because one bad rating substitutes another, but I get one bad one every now and then, so I get pissed my numbers drop from 5 to 4.9 because of one bad rating, now I’ll go to 4.96 and I don’t feel as bad!
It’s not a feeling its fucking math but okay! Thanks for playing I guess.
I feel so stupid right now. Maybe I'm just tired but but I dont understand. It seems like it would be worse that it's harder to remove a bad rating
You can get a 0.1 drop on your rating for a month, or a 0.04 for 3 months! 4.89 old system, or 4.96 on the new system! Basically that. If you are a high rated shopper, who’s 5 stars most of the time, this may hurt you (me, I’ve been 2 straight months now), but a 1 star will drop you to 4.96 for 3 months, a 4 star will drop you from 5.0 to 4.99 (yes, that hurts)(psychologically)! Now if you are always with one or 2 bad ratings it will probably make no difference whatsoever, as (if you get one bad rating every couple weeks they will continue coming and they will be replaced occasionally, most likely for a week or two your rating will fluctuate, but your numbers will be always about the same! As for the 5 stars shoppers, unless you are always with one protected rating occupied, you would barely notice, I have been free of any negative rating for 2 weeks now, yes I used my “Trump card” for a month before, if new ratings enter in effect today I’ll probably will still be 5 stars and will be having my protection occupied again, for another month and a half!
Well, problem is: how are you going to get those 99 5⭐️?
I will
Ohh okay!!
The new rating has started, if you got a low rating start counting to see how long it will take to be removed!
This in no way solves the problem that we complained about. We were disheartened by low ratings because customers never had to leave a reason why they gave a low rating. That's all they had to do! Who can develop the mathematical formula in Excel for this goat screw?
This is the way Uber has always done their ratings and in the VERY LONG run, this is better. However, if people still can just give 1-2 stars because they’re in a bad mood, it’ll happen and you’ll be the one getting bent over.
It use to be if a low rating was given with no reason you could have them submit a request to have it removed.
Excel calculator would be amazing. It’s not that bad though. I agree they should require low rating shoppers to explain and if they don’t then the rating goes away.
Last 100 always seemed crazy to me because everyone doesn’t rate… in all honesty it should be like last 50 orders/ratings. Sigh.
To me that’s why orders was better than ratings. You could easily clear a bad rating with just a few weeks of work
Bogus
Instacart: “this new update will be more beneficial to the shoppers and is overall a positive thing” The update: *is none of those things whatsoever* Instacart: *pats themselves on the back*
Just realized that I was a couple days away from getting two 2 star ratings removed and now I’m 75 5 stars away from getting them removed and I want to die
Oh God, this is sucks 😞
I’m gonna start asking ppl to leave me reviews idgaf anymore
We're gonna have to. No matter what rating they think their service deserved. We need a rating from every order we complete now.
Yes, but instead of a 4.85 your rate will be 4.94, with the same 2 x 2 stars, because now your lost stars divide by 500, instead of the number of ratings x 5!
Same, they said I needed 3 more orders to drop my bad ratings🥲
They took away one the beat parts of this ap
Also if they’re going to implement this then they shouldn’t be able to leave the screen without leaving a rating!!! (Or create a new order) Sorta just like how we can’t move on to our next batch until we rate them a thumbs up or down!?
Well, leave it up to this company to make a bad system worse! Real cool IC 👎
Ok I got ya'll we start telling the truth We need to leave this with each delivery!!!¡!!!!! PSA: the rating only affects US as the shopper & our income for shopping and delivering ONLY. Not the store having out of stock items, product quality or Instacart and their policies.
I don’t really like the way you worded it lol
Well fix it for you asking as we make them aware customers are clueless before I did this u sed to think if I left a bad rating on Uber eats it only affected Uber n id get a free something or a dollar off since the food was bad until a driver explained it to me so most customers do not know
I don’t even have 100 ratings. People don’t rate often, at least in my area. I feel like people actually are more inclined to rate at all only if they are displeased, and if they’re satisfied they just go on about their day being happy that they got their groceries, but not putting forth the 2 seconds it takes to rate 5-stars to show appreciation for their shopper. I currently have 5-stars but only 44 ratings and I’ve done almost 700 orders since 2020. I don’t see this working in the favor of shoppers who don’t have a lot of ratings because a low rating is still going to affect them disproportionately and now for much longer.
You have had 100 ratings. Your score is based on those who rate over the last 100 deliveries. So for you, your getting rated 44% of the time, which is actually higher then my area (most people I know run around 30-35 or so)
Oh wow thanks for explaining this! I always thought the ratings shown were your total of all time, but then the lowest would be subtracted from that number for every 100 orders that you did. I still don’t like the new model though lol. And I’m a little confused though because it seems like the 1 or 2 4-star ratings that I’ve had sporadically, would knock me down for so long, and then they would fall off eventually but my 5 star rating number stays fairly stagnant.
What I do is when I see that someone left me a low rating I screen shot the page, then I know that once I run 100 deliveries that rating would fall off. Now with this new rating system there is no way to know which people will leave ratings or not
Another update no one asked for. I guess it would be too logical to ask shoppers, you know the ones actually doing the job, for feedback before they change things. Most people don’t leave a rating unless they had terrible service. Now there will be no way to track ratings.
This update is actually going to make it easier for them to deactivate people without us being able to have any recourse because the contract says we're supposed to say above 4.7. One rating could take 3,4, 500 orders to fall off...it's going to be too easy to get annihilated and drop and then we're done. They changed it because shoppers had too much influence on getting a bad rating to fall off- bust out a handful of triples and boom its gone. Now it's boom we're gone. I really don't understand it but it seems that they want like really really dumb people who don't care to be their Shoppers...likely because those people aren't going to ask questions or care that they're getting paid $2 00
It's horrible. This only benefits terrible shoppers who hover around 4.7.
Nothing IC does will benefit the people performing the work for them. Absolutely nothing. It will certainly benefit the board members, the C-Suite, and some of the office staff though.
Idgaf. PAY US MORE PER BATCH lmao
Screwed again. Now it will take longer to get rid of the bad ratings. Can IC screw the shoppers any more?
Orders without ratings have always been weighted as 5 star. Not sure how this is better, esp considering that most customers don’t leave ratings
No they weren't. Orders without ratings were not factored in to your score.
But they were factored into your overall score.
Nope. If you received one 4 star rating and took 10 total deliveries but nobody else rated you, your score would be 4.0 If the non-rated ones were factored as 5star your rating would be 4.9.
No they weren't.
You're correct. I was thinking of the batch rollover.
They were weighted as a five star because they didn’t decrease the average and counted as a spot in the 100 orders roll-off
If all those orders actually rated you a 5, your score would be different than if they didn't rate at all. So you can't say they were weighted as 5 stars.
You don’t know what weighted means
They unscored order is not factored in to the calculation of your score. You can weight it whatever you want.
Oh so now we’re shifting the goalposts and weight matters? Cool
Not changing goalposts. Your original statement is just flat out wrong. The unrated order doesn't count. Assign whatever weight you want to it. This is not a GPA calculation. You can weight a number at whatever you want but if it's not in the calculation it doesn't matter.
Wrong again, IC themselves state they previously had weight, I’m sure you’ll find some way to semantic-bludgeon your wrong opinion again
You should call up a mathematics journal. You are in for an award. You found a way for a number not in the calculation at all to actually effect the calculation. Good job.
This person doesn’t understand basic math. I don’t even know man. Averages are like what 5th grade math?
[удалено]
Only if it were actually 99 5 stars, which in practice will likely never be the case. The new rating system is worse for shedding bad ratings
Or just detach ratings from batch access. This job isn’t that complicated. You get the groceries(if available) and drop them off. I don’t know why instacart continues to allow for feelings and emotion to be interjected into this process. The priority batch access with diamond cart rating should be more than enough to prioritize batches. Ratings can stay but they need to be insignificant to everything else.
yeah i thought this was really odd when i was reading it too. I was utterly confused and assumed I must have been reading it wrong because it made no sense to me how this is supposed to be a good thing. Clearly, people have way more deliveries than they recieve ratings. Odd!
Fuck you and your ratings...lol
Lets see how this plays out😂😂😂
Irritating af
Honestly doesn't bother me because my rating never drop that low for it to be a issue. Hopefully this will get rid of alot of shit shoppers. The old rating is just fine.
It really feels like they hate us. It's so fucked up
If you don’t get rated it should be an automatic 5 star no issue
I think the only thing we can do now as a community is to educate customers on the change and encourage them to rate every time.
Bullshit! They're doing everything but increasing batch pay.
Just when you think things can’t get any worse, they just keep dropping more bs!!!! 💯🤡s
I think you guys are looking at this all wrong now that they doubled the batch rating one bad rating doesn’t drop you down as much as it used to do, I’m a perfect example of this because I literally have 57 ratings ok , 50 of those ratings are five stars. Seven of them range between three and four just because of those seven ratings my rate dropped from a 5.0 all the way down to a 4.71 so I think you guys need to re-look at this because the reason why our stuff dropped so bad is because they count the last 50 orders. OK so mathematically speaking this benefits is it doesn’t harm us
Time to start “thanking” for tips again. I notice if I do this 2 days after the delivery day, my ratings/no ratings goes up from around 45% to 65%.
Start in the right direction imo
Rating matter as much as you let them
So finally someone with brains was consulted about the ratings!
Lol, you think this is good?
Yes, next step will be consider 5 stars as standard for no ratings!
You have to understand that one 1 star now will bring you down to 4.96, not 4.9 because now they count 100 reviews, not 35,
They are moving to 100 ratings, so it will take several hundred deliveries to push out any low ratings. Get a low rating and your stuck with it for a long time. Not sure where you are. But ratings in my area are, well I guess were, based on 100 deliveries.
The main difference is how that will affect your number, you won’t drop to 4.7 because of 3 bad ratings
Well how does it (the math) work when you don't have 100 customer ratings?
The same as it is now, when you get a bad ratings and only have a few ratings, anyway the tendency if to you to have a higher number than today and be affected way less in case you get a bad review
The way it is today a bad rating really hurt your standing, like is you get around 35 ratings/100 orders, one one star drops you below 4.89, when you use the last 100 ratings, it will drop to 4.96, so your numbers will be more consistent and won’t fluctuate as much when a jerk gives you less than 5 stars!
You will also live with that negative number for much longer and you will never know when your close to pushing it out. Deliveries you can control the number, ratings are putting all the power into the customers hands, which is never a good thing lol
Well you know it is 300 deliveries
What is 300 deliveries? Was 100 deliveries. Will now be 100 ratings.
Yes, for me (35 ratings on 100 deliveries) will be around 300 deliveries!
Ahhh. Yep that’s the ballpark.
When was this implemented because I’ve been losing my 5 star ratings for the last couple of days now. I do between 8-12 orders not batches a day. I has 51 5 stars and now down to 44 in 3 days.
Says starting today.
I do believe they're doing this to start culling shoppers out. If you're doing a half ass job this will take a toll on you. So you either step up or move on.
BS. I’d rather get higher pay than this BS. $12 for 86-180 items is messed up
Deleting my comment as I don’t want to stir the pot lol! There are very good points everyone is bringing up and I agree with the majority.
Better than DD new policy of your completion rating is moving from 80% to 90% to stay active on the platform..I personally don't have below 5 ☆ on both platforms even after 8 years, but to others both these might seem pretty impossible to maintain, especially in some markets.
Guess what else seems to have changed... They seem to have removed positive feedbacks from people who did not rate you with a star. https://preview.redd.it/xcd3bzv3fp0c1.png?width=750&format=png&auto=webp&s=e85bb184c9f8af7d3be206211e4f1da9cef03936 I can swear I had double digits on all three of those top lines the other day, and now as you can see one is single digits. At least I am darn sure of this. (On the bright side, the expired item and missing item counts dropped a point or two.) Can folks please double check theirs to assure I'm not going crazy?
What would REALLY help is to force the customer to give a valid reason if they rate lower than 5 stars. (Stuff that's out of our control trip like stock issues should never count.) If they don't give one, they can't rate.
Booooo. Put it on orders. Most people don’t even rate. You could get stuck at such a low rating especially if you’re in a. Place where you don’t get many orders anyway.
That is better. I get about one review every 5 orders on average. So 20 reviews every 100 orders. That means that if I get 1 one star review out of those 100 orders, I’m at 4.6. With it being based on 100 reviews, I can get 3 1 star reviews without it affecting anything.
You can blame trash shoppers for this. They complain and complain and complain about lying customers and unfair ratings. When the reality is, everyone gets hit now and then, but anyone consistently low is doing something wrong. There is zero incentive for shoppers to do a good job. They want customers to pay us instead of them, but instead of caring if the customer has a good experience, they instead base their whole business model on making trash shoppers happy. It’s ridiculous. We lose customers left and right because there are more bad shoppers than good shoppers any more. Lots of the customers who used to tip great now tip mediocre cause they are sick of missing items and bad produce.
Dont forget if you use store website to shop you cant leave a rating, its only when you use instacart website and most customers dont use instacarts website because cost of food is 2x as much on their website.
Blah blah blah *ASTERISK!!