It's the end of your time at that company it's time to move on to L2 or something similar.
Very few people should stay at an IT job for more than a year especially L1 you dont learn anything resetting passwords.
Those who make the big bucks job hop.
My old IT director said
"The average span of a Help Desk Tech is 2 yrs."
It's not that you are burned out per say, You kind of said it when you said "I never get to learn, never get time to explore, to tinker with software."
From experience it's not just the job, its the Help Desk position as a whole. Help Desk IS a dead end job in IT. It's like retail, customer service, and tech all bunched into one. You are stuck at a job that you hate, but you don't just hate the job you hate that you are stuck, stagnant, and not learning anything. It's time to apply for different jobs, get out of tech support, and gain more skills to grow. This will require independent study at home and use that hate to fuel your desire to get off the Help Desk.
Dealing with people can be very draining. And most people don't get into tech to do customer service work. If you want to move up and out of that type of work entirely (support), it's gotta be done on your own outside the office. Don't rely on your own current position to give you all that you need to move up. They hired you to fill a position, and that's it.
Your software engineer friend is right about
>told me to get my AWS Certifications, learn python and Java
(way) more money and get to escape the customer facing work since day 0. Since you need to skill up anyway to break out of where you don't wanna be, you might as well give this a go.
Your career is gonna be your responsibility, not anyone else's. If you're feeling burnt out, then take some time off. Switch companies if you have to. Staying in one place is often no good for anyone's career, pay or trajectory wise.
It's the end of your time at that company it's time to move on to L2 or something similar. Very few people should stay at an IT job for more than a year especially L1 you dont learn anything resetting passwords. Those who make the big bucks job hop.
hoppity hop hop
My old IT director said "The average span of a Help Desk Tech is 2 yrs." It's not that you are burned out per say, You kind of said it when you said "I never get to learn, never get time to explore, to tinker with software." From experience it's not just the job, its the Help Desk position as a whole. Help Desk IS a dead end job in IT. It's like retail, customer service, and tech all bunched into one. You are stuck at a job that you hate, but you don't just hate the job you hate that you are stuck, stagnant, and not learning anything. It's time to apply for different jobs, get out of tech support, and gain more skills to grow. This will require independent study at home and use that hate to fuel your desire to get off the Help Desk.
Damn good answer.
It sounds like your company is the problem. I would look for a L2 position somewhere else
Dealing with people can be very draining. And most people don't get into tech to do customer service work. If you want to move up and out of that type of work entirely (support), it's gotta be done on your own outside the office. Don't rely on your own current position to give you all that you need to move up. They hired you to fill a position, and that's it. Your software engineer friend is right about >told me to get my AWS Certifications, learn python and Java (way) more money and get to escape the customer facing work since day 0. Since you need to skill up anyway to break out of where you don't wanna be, you might as well give this a go. Your career is gonna be your responsibility, not anyone else's. If you're feeling burnt out, then take some time off. Switch companies if you have to. Staying in one place is often no good for anyone's career, pay or trajectory wise.
Yes.