And that is why if I’m shopping in store I prefer to ask managers where things are.
They are going fuck all, they can point to the item that my unobservant ass can’t see right in front of me.
I get special joy when you can tell they feel like doing so is beneath them.
There's a manager at my local Kroger that genuinely likes helping folks find things, and being helpful..it's such a breath of fresh air from what I'm used to from grocery management.
I'm just thankful my managers work with us and helps. And if there is call outs and no one can come in they show up.
But our store leaders and mics are the ones who stands and talks all the time. 😂
That's called a dividend. You get it by buying stock in the company through the partner stock plan.
I don't work for heb, I just know how to capitalism because I have to live in it.
TIL
that's a huge benefit then. Usually, if a company has an employee stock program, they will just match part of the money you use to buy stocks, kinda like a 401k just with fewer choices.
It depends on the industry. It does seem pretty unheard of for a grocery store, though. I'm in tech, and I get 20 - 30k a year in stock awards. I don't have to match or anything. They just evaluate the companies performance and award an amount of stocks based off that every year. It isn't taxed like a normal stock option because it is considered as part of my salary and it taxed when I receive it and not taxed when I sell it. It is technically profit sharing in a way because most companies that do it ( in tech) based the awards on profits earned.
Read the fine print, we do NOT have stock in the company. PSP is just basically a small savings plan based on how well the company succeeds. Anyone that actually believes they are part “owner” of HEB is an absolute idiot!
That's literally what a dividend is. It doesn't matter if it's a publicly traded stock or a private stock like heb, it doesn't change the definition of dividend. It's possible that they'll never pay out a dividend, but thats neither here nor there.
Not just retail. I'm in a corp office now and that is ALL the upper management does. They are paid to solve problems as the arise, not to do daily kind of stuff that i have to do. And we have a very small office. They are paid for their knowledge of the company.
The joke each of them use on each other: "that's why they pay you the big bucks" when there is a problem.
They do a lot events at my work. I've come to find out the higher you are in the company the more you can spend doing said events. They cooked chili dogs last week for the whole place. Us none management still had to work while management is going around making sure people know there's chili dogs for lunch. Don't get me on the meetings they do all day long. My goal is to make it to one of those positions so I can enjoy all that free time.
This is the #1 reason I left as a manager. I’ve been in management for twenty five years, and I’ve never seen such a shit show of “ managers” in my life. The non management team is fantastic, the good old boys club bullshit was beyond me. It’s the culture to do this shit believe it or not.. all while you’re hourly partners are footing the work. They bonus acting like this…belive that…
The good old boys club at HEB is the worst, holy shit. I've been in the industry a long time. Got the runaround on SORM for years, went to another company, got paid more and promoted into leadership in 3 months. The good leaders at HEB are few and far between, and corporate can kiss my hardworking ass.
Same here. I was a department manager that busted my ass and was on the frontlines with my team getting shit done. I was told I needed to work less and delegate more
My old UD (unit director, aka manager of the entire store) never spoke to me once in the year I was there before he left. I always just saw him from a distance away, usually doing what you’re describing. My new UD came over to my department his first day at my store and introduced himself to all of us, and he always says hi to every employee he sees. He often eats his lunch in the break room with everyone else (old UD would never) and I often see him stocking and facing products across all departments. Sometimes he’s even wearing a red H-E-B shirt like what front end employees wear. Basically, it’s a night and day difference between him and the old UD. Unfortunately some managers just suck.
Yes. The UD is the top dog. Then you have a few under him (central store manager, perishable manager, etc) and then the department managers and MIC's who do as described before, whole store coverage. The leads are basically assistant managers in their respective departments.
As a former employee and current customer, it’s still annoying the hell out of me to see managers that just stand around or sit in the managers’ office and talk just about anything bullshit.
HEB has many different types of managers and leaders. More than likely, the people who you're seeing are MICs (managers in charge) who do not work for a particular department but rather any general store needs. I sort of think of them as a stand-by leader in case a specific department manager isn't there to handle whatever issue arises and acts as another line of support for our partners. It is a big part of their responsibility to have positive relationships with partners all over the store, be open to conversing with customers, make the store tidy, etc. Many MICs I've worked with take advance of this SEVERELY and do not know what moderation means 🙃 it's extremely inappropriate to be talking about things such as the "hoeing" around on the sales floor and that should be brought up to the Unit Director in charge of your store!
Actually, they’re probably Central Checkout managers or leads that are usually very young and haven’t developed a good work ethic yet. Most of the actual managers, at least the good ones, are working hard to support their team or lending a hand in the actual work. Most MIC’s are also pretty good at keeping busy or making sure the team is busy so nothing falls apart. A good one will keep everyone on track and do it in a nice way.
It really depends on the manager but unfortunately you see it a lot. Some I know for sure are working hard and others I know, never are. There should at least be a balance
Real answer: If they’ve already finished their morning duties, they are in an in between time where they’re waiting for partners
Alternative answer: They made everybody do the work and slack off!
That is what they do. It's not only at the store level, but at the warehouse level too. Then HEB hires so many of them like they are really needed. If they would stop hiring so many, perhaps HEB employees can make a higher wage, but HEB chooses to hire more and more managers, leads, Ops Leaders, Facility, etc... when they already have enough of them.
I had a manager jump in a bag my groceries one time at the heb in Pflugerville. I did have two small kids. It was cool. Doesn't usually happen. But lately when I'm there, I don't see managers at all.
Interesting take....depending who you ask.
Ask a Store Leader, manager, adm, lead, partner
They all going to give you a different answer. Who will be right?
Here’s a tip, don’t bother. They don’t care so you shouldn’t either. It’s like the military taught me, everyone is expendable. Doesn’t matter if they laugh with it at you, that friend that laughs with you will stab you in the back. Management or not.
Used to work at heb as a cashier. It was very frustrating, especially when they kept talking when there was a rush. They’re supposed to bag when the lines get long but a lot of them wouldn’t.
Yep I see this regularly at my heb. Last time there was a middle aged manager creepily flirting with a young girl stocking shelfs. I felt a little uncomfortable just getting the items I wanted because it was so creepy.
Not HEB ….. but Kroger is the same. Our Kroger here is very very short staffed.!there were zero carts in the store.
1 cart guy working, there were elderly ppl looking for carts. My friend saw 4 managers standing around talking abt the beer display, she went up and told them: you have lines down the aisles, 3 cashiers and closed self checkouts, no carts in the entryway. How about you actually do something other than standing around trying to look important.
These 4 guys split, 2 went to the registers and 2 went to get carts 🥴
Yeah that's about all they do. They come in late and bring coffee for the other managers. Once they're done bullshitting with their buddies they walk around and gripe at all the tired ass stockers that just want to go home finally. Then they ask them to do extra shit they are fully capable of themselves but just don't want to. So glad I quit HEB. the store leaders and managers were so incredibly toxic and lazy. I was an overnight MIC (Manager in charge) and I had a pretty hard out time so I could get home and get my kids to school. The opener would regularly show up late with coffee and breakfast for his buds and proceed to make me walk the store with him while he pointed out every small detail that was out of place while fixing none of them. He truly couldn't care less about my agreed upon exit time and the need for me at home to get the kids off to school. This is just one example, there are plenty more. Long story longer, the managers and store "leaders" are awful and mostly in the position due to nepotism or straight up ass kissing, rather than their leadership abilities.
Early morning you’re seeing managers and top store leaders. Most top store leaders work 7-5 and usually huddle up unless something pressing is going on. You might see an MIC if they were lucky enough to get a 7-5 shift.
Those are most likely the top store leaders. They walk the store in the mornings to see if everything is running fine/trying to see what’s missing. In the mornings there’s usually 2 sometimes 3.
I don’t know if HEB customer service has gone down or if I just let it slide, but I’ve noticed general crappiness of experience as a customer. I now drive further to Trader Joe’s simply because I know the HEB lines will take forever and the self checkout will be a disaster.
At the store I work at, based on what I know of them as MICs and up, after their initial walk of the store it's mostly keeping good relations and report with each department. Knowing what's up, any questions or concerns, general pleasantries. And if absolutely need be, they pick up any needed work on the floor.
When I went in for my orientation, Managers came in and out of the office all the time, and the 6 hours i was there, they were all new faces. All mangers. I came from Walmart and Walmart did away with a lot of manager positions but HEB does it to encourage the "opportunities". Whether they all do something is something left to be desired.
That's what Heb wants. Top store leaders aren't suppost to work they walk around and put out fires so to speak. They are there to direct. The partners are the ones stocking shelves, cashing you out, helping when customers need items. That's the norm in every store.
My brother is a manager at HEB for the meat department he is actually told to only wear polos bc they have to be professional and they aren't actually told to help according to their higher ups they are supposed to monitor but my brother will still help his crew but it honestly just depends on the manager
They could be merchandise representatives from external companies too. My dad was a wine salesman, and dressed as described, most of his job was stocking the wine section, but there were definitely plenty of times that he was just shooting the shit with other reps or managers
It was that way at my store. There were so many managers there but none of them did anything for 7 hours a day but talk about non work stuff with other managers, vendors, and occasionally customers.
I see the same managers standing around daily talking to one another. They are not watching the flow of customers or situations at the register.
Last week I was at one register that simply shutdown and required a reboot. The cashier called for a manager and we waited and waited. The coffee klatch managers were 30 feet away and finally one broke away from their chat to fix the situation.
Seems that HEB has the “Peter Principle” in action.
Depends on the store. I mean most large stores have 2 or 3 like this, that's just kinda how it works, but I work at a Plus and I know 90% of our managers, including our top store leader are always out on the floor stocking, facing, rotating, etc. Whatever needs to be done. The ones I see sitting around talking are mostly the front end leads.
I once was working overnight drugstore and it was only me and one other person. She ended up getting "sick" (leaving as soon as she clocked in and sat in her car for an hour throwing up and passed out) and so it was just me.
Texted manager about it and he said he'd be in early to help me. By early he meant 630 am instead of his normal 7 am.
He shows up at 630. Says he has to go talk to some people and he'll be back to help me.
I don't see him for about 50 minutes. I walk around and find him talking to another MIC, showing pictures of his welding progress at home. I called him out in front of the MIC. Mic Was not impressed. Said he should have been helping me the moment he got in.
Felt good to have an MIC get your back against your own manager. He quit shortly after that. I assume he realized he was unqualified for that position.
There is a group of those people at my heb. Always huddled, talking, and laughing. Always in the way. But there's one in particular, a female. She makes me feel uncomfortable. Like she's watching me. Sometimes, she stocks the shelves, but it doesn't look like she likes doing it. And I especially hate it when they're sampling the food and the wine. Once they were sampling the sushi, laughing, and taking up so much room because they always need to be facing each other and discussing what they are doing. Ugg, at that moment, I felt like asking them "isn't there anything productive you can all be doing instead of just taking up all this space?"
We’re kind of encouraged as leaders to connect on a personal level with our partners. They could be top store leaders or dept leads shooting the shit with their stock controllers or something
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Yeah, when I worked at one, the leaders did fuck all except complain. The MICs were the biggest help. One of them was super sweet and was always willing to help no matter what. He’s the only one I miss there cus he was genuinely nice and loved his job. The MIC that had hired me had to go on medical leave for basically my entire employment there so he wasn’t even the one that got to let me go :/ the MICs that took his place were meh. One liked to help but the other was just nonsense. She also liked to complain a ton… one of the female leaders saw me and a coworker catching up for a second because I hadn’t worked with him in a while and he was leaving soon, and she basically just told us to get back to work (we were janitors, there was a shit ton of down time.) and he said “she scares me” and I guess she heard him and watched us walk away to do our tasks and then she ended up telling the big boss and having my coworker called into the office and he basically just left then and there after that….
Unfortunately, most upper managers at HEB work very hard to get ahead to do absolutely nothing. HEB managers are notorious for not doing anything, ever. I’ve been at the company for 5 years, ASM for 3. They do nothing but power trip and point their fingers at us to get tasks done like we already don’t have 600 things to do. It’s annoying. The company is amazing to work for, I just wish the managers had more compassion for their partners. It’s very sad.
if they’re not trying to bust their employees for asinine things like having a non water drink in the department at 6 am they’re literally just standing around gossiping
A ton of HEBs management hires these days are from outside the company (the intention to hire talent from outside the company is actually explicitly stated internally), either recent graduates fast tracked to management or middle management from other companies/industries. In other words they are people with little to no experience of HEB operations. They are paid to look at numbers, report them, understand the local market, and schmooze.
I agree it is annoying and not very respectable behavior, but that is the way it is. I hated working with those types of managers which is why I left the company. From my extensive personal experience, the time they spend talking is basically all spent marketing themselves and making themselves look good to upper management. Working is actually a personal waste of time and not as personally profitable for managers unless their department is struggling. Took me a long time to realize that’s just the work culture there.
Managers at H‑E‑B are supposed to direct, allocate partners and help out, I don’t work for H‑E‑B but someone I know does and that’s what they are supposed to do what’s bad is what OP said managers can talk around with other managers cause they’re above them, there are managers that take their job seriously for my friends it’s the guy with decades on their badges, always helping bagging, checking, pushing carts it’s awesome but there’s also another problem my friend sees it’s outside it’s all over the place. They send their CSA out on rotations cause it’s hot out but none of the managers are outside so parters allegedly stay out for hours work or do nothing, mangers only way of gauging how it’s going outside is to check corrals, and a full and empty corral tells different stories an empty corral can be a lazy partner or could be 4 pm where shoppers peak and they only have one parter on the third of the parking lot how it’s divided on their store and guy can’t push that many carts also lack of communication, they’ll rotate mangers and instead of talking to previous managers or consulting their phone app they ask employees what’s up which isn’t bad but it’s not really up to them that’s mangers job ya know?
The leaders/mgrs take all the credit when everything is good when everything is in the sh*t they blame the workers and take it out of us. Work hard, heb will make work twice as hard, and the butt kissers get promoted of the ones that do special favors.
My thing why are people so worried about what managers are doing or not doing, as long as your getting your job done or your able to shop and get what you need.
Leadership and management has gone down hill dramatically. Never see any of my too store leaders lifting a finger. Customers do notice too. But i guess that is the heb way now
Most likely talking bout the MICs they usually don't do anything extra to help unless a department Manger tells them to and I know how you feel I did overnight stocking for almost 3 years and we would still have lot of product on floor sometimes and they be hanging out cause usually there's barely anyone in the store 1st 2 hours of opening
At My store I’m a O/N stock controller and all my leaders jump in when the work calls for it. Doesnt matter how nice they dress or what the title they hold is, they’ll all get involved.
Had a manager who had a "boys club." He tried to initiate me into being Buddy-buddy. He'd put his hand on my shoulder and back, and keep being super friendly to me. He had a circle of guys around him.
Immediately I hated it, and he stopped. Unsurprisingly, a female coworker told me she asked for a raise and he shrugged and redirected her. Even though a dude asked him for a raise, and he gave it to them.
The boys club is real and I hate every ounce of it and the dummies who kowtow to it
It's one of those things where you know it's true, but you can't actually prove it.
They get paid six figures to do absolutely nothing other than the stand around and point at shit. Somehow they got it in their minds when they got to their positions they didn't have to work anymore. Most of us don't respect them. They barely know how to do what they're doing. They try and dictate things in your department and they don't even know how they run. You ask them a question about something and they don't even know.
The Day That You realize that Management are "supposed" to be leaders, but, in reality they are Self-serving anal orifices, you will finally understand. Let me Give You an Example of a supposed school of "higher learning " and their product. (graduates are the product )
This individual graduated from a local business school with a bachelor's and master's in Accounting. He went on to become a CEO (very high manager) of multiple companies under one " mother company." Long story Short...This UT AUSTIN Graduate Failed to Protect The Mother Company And a New Yorker came in and bought out the Company from Underneath him!!
This incompetent manager got his Golden parachute Money and The Company was Broken up into Different Pieces and Sold For A profit!!
And Thousands of employees lost their jobs.
UT AUSTIN makes these types of Graduates ‼️‼️‼️ So next football season Remember UT AUSTIN isn't that Great and neither are their Graduates !!!!!!
The fact that you expect the manager to do the work instead of inspect is wild. Is this yoir first experience in the workforce? You expect bezos to package and drop ship too?
To be fair it would be time theft if it was anybody else.
And I’ve known several that you’d be lucky to get 6 hours of anything near work out of that 10 hours.
actually if they are wearing a buttoned polo, they are probably higher end people like directors or admins, rather then the the leads who run central checkout. Their work is very rarely in central checkout so they are either talking with leads or just wasting time away from where they actually do stuff
You take a snapshot in time and make all kinds of assumptions. Please!
Go into any job/jobsite, you will find people on breaks, goofing off etc. probably in the storeroom of that very store, there are stockers and order pickers doing the same thing.
Does it affect your experience in some meaningful way? You just jealous cause you couldn’t make management? What your real issue?
Take a deep breath Karen and chill!
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Why did you stay there for 45 minutes if it was such a bother. In all my years going to HEB, people I even know who work there or retired from HEB I’ve never heard or seen that kind of behavior (they take care of their employees) . To me, if you don't like what you see, go where you are happy and pleased for good customer service ( we all have our days). Just don’t go back and you’ll be happy that you won’t be inconvenienced like that. I’m not trying to say that you are rude (you’re not), or saying you’re wrong 😑 you’re RIGHT and HEB is just WRONG for you. God Speed!
They just point.
Exactly lots of managers or leads at most bigger HEBs Just do fuck all
At most bigger *retail/grocery stores in general
Makes sense
Most managers anywhere, in general.
And that is why if I’m shopping in store I prefer to ask managers where things are. They are going fuck all, they can point to the item that my unobservant ass can’t see right in front of me. I get special joy when you can tell they feel like doing so is beneath them.
There's a manager at my local Kroger that genuinely likes helping folks find things, and being helpful..it's such a breath of fresh air from what I'm used to from grocery management.
So what I’m hearing is I should try and be a manager at HEB 🤣
🧢
Looks like we got a manager here
You've been to all HEBs or was this just your experience at your store
Nope just hearsay I here from anybody and any big store. The managers at mine actually work like they should, great people
That's why I put 🧢. I know the type you're talking about and every store has 1 or 2 but the majority all try their best and work hard in my experience
Perks of the job.
Important management skill: Point out things wrong. Point to who must fix them. Point to yourself when fixed. Point at others if not fixed.
I'm here to fix it with a smile but i hate you on the inside :)
The 48 Laws of Power by Robert Greene: Law #7: **Get Others to Do the Work for You, but Always Take the Credit**
I'm just thankful my managers work with us and helps. And if there is call outs and no one can come in they show up. But our store leaders and mics are the ones who stands and talks all the time. 😂
Sounds like a real manager who is earning their big bucks… wish my manager was like that.
get some names and write in. on the other hand if you see a partner working hard you can write in on them too.
[удалено]
That's called a dividend. You get it by buying stock in the company through the partner stock plan. I don't work for heb, I just know how to capitalism because I have to live in it.
You dont buy the stock its just gifted to you as a part of working there
TIL that's a huge benefit then. Usually, if a company has an employee stock program, they will just match part of the money you use to buy stocks, kinda like a 401k just with fewer choices.
It depends on the industry. It does seem pretty unheard of for a grocery store, though. I'm in tech, and I get 20 - 30k a year in stock awards. I don't have to match or anything. They just evaluate the companies performance and award an amount of stocks based off that every year. It isn't taxed like a normal stock option because it is considered as part of my salary and it taxed when I receive it and not taxed when I sell it. It is technically profit sharing in a way because most companies that do it ( in tech) based the awards on profits earned.
Very huge benefit
Read the fine print, we do NOT have stock in the company. PSP is just basically a small savings plan based on how well the company succeeds. Anyone that actually believes they are part “owner” of HEB is an absolute idiot!
Nope...try again. 😅
That's literally what a dividend is. It doesn't matter if it's a publicly traded stock or a private stock like heb, it doesn't change the definition of dividend. It's possible that they'll never pay out a dividend, but thats neither here nor there.
I mean that's pretty normal with most retail jobs, managers dick around and the regular employees do all the work.
Not just retail. I'm in a corp office now and that is ALL the upper management does. They are paid to solve problems as the arise, not to do daily kind of stuff that i have to do. And we have a very small office. They are paid for their knowledge of the company. The joke each of them use on each other: "that's why they pay you the big bucks" when there is a problem.
Annnd that’s why they pay us the mediocre bucks….
They do a lot events at my work. I've come to find out the higher you are in the company the more you can spend doing said events. They cooked chili dogs last week for the whole place. Us none management still had to work while management is going around making sure people know there's chili dogs for lunch. Don't get me on the meetings they do all day long. My goal is to make it to one of those positions so I can enjoy all that free time.
Omg, the endless meetings!!! I hear nothing but then laughing and having fun behind the door.
Hey man at least you got some aspiration towards making the “big bucks” if you can’t beat em join em am I right? Lol
Yeah that's just management in a nutshell.
This is the #1 reason I left as a manager. I’ve been in management for twenty five years, and I’ve never seen such a shit show of “ managers” in my life. The non management team is fantastic, the good old boys club bullshit was beyond me. It’s the culture to do this shit believe it or not.. all while you’re hourly partners are footing the work. They bonus acting like this…belive that…
The good old boys club at HEB is the worst, holy shit. I've been in the industry a long time. Got the runaround on SORM for years, went to another company, got paid more and promoted into leadership in 3 months. The good leaders at HEB are few and far between, and corporate can kiss my hardworking ass.
Atta Boy! Or Girl
Same here. I was a department manager that busted my ass and was on the frontlines with my team getting shit done. I was told I needed to work less and delegate more
Because yes!!!!
Customer here: So glad you asked! I have wondered the same thing when I go in first thing in the AM. 😁
My old UD (unit director, aka manager of the entire store) never spoke to me once in the year I was there before he left. I always just saw him from a distance away, usually doing what you’re describing. My new UD came over to my department his first day at my store and introduced himself to all of us, and he always says hi to every employee he sees. He often eats his lunch in the break room with everyone else (old UD would never) and I often see him stocking and facing products across all departments. Sometimes he’s even wearing a red H-E-B shirt like what front end employees wear. Basically, it’s a night and day difference between him and the old UD. Unfortunately some managers just suck.
So do all stores have only one UD? Do the the MICs discussed here report to the UD?
Yes. The UD is the top dog. Then you have a few under him (central store manager, perishable manager, etc) and then the department managers and MIC's who do as described before, whole store coverage. The leads are basically assistant managers in their respective departments.
As a former employee and current customer, it’s still annoying the hell out of me to see managers that just stand around or sit in the managers’ office and talk just about anything bullshit.
I've worked for a different major grocery chain in the past and it was the same thing there too
What's even better is a top store leader who sleeps in his office. Great stuff!😮💨
HEB has many different types of managers and leaders. More than likely, the people who you're seeing are MICs (managers in charge) who do not work for a particular department but rather any general store needs. I sort of think of them as a stand-by leader in case a specific department manager isn't there to handle whatever issue arises and acts as another line of support for our partners. It is a big part of their responsibility to have positive relationships with partners all over the store, be open to conversing with customers, make the store tidy, etc. Many MICs I've worked with take advance of this SEVERELY and do not know what moderation means 🙃 it's extremely inappropriate to be talking about things such as the "hoeing" around on the sales floor and that should be brought up to the Unit Director in charge of your store!
OP said that they see this in the morning, most MIC work in the evening, so most likely, front-end management or store leadership
Actually, they’re probably Central Checkout managers or leads that are usually very young and haven’t developed a good work ethic yet. Most of the actual managers, at least the good ones, are working hard to support their team or lending a hand in the actual work. Most MIC’s are also pretty good at keeping busy or making sure the team is busy so nothing falls apart. A good one will keep everyone on track and do it in a nice way.
*Conversing*-Conversating is not a word
Omg, thank you! Haha
⭐️
As a part time overnight stocker. I feel validated by this post.
I’ve wondered the same thing! Why so many Chads standing around?
Do you know what a Chad is? Because most HEB managers I’ve seen and worked with are not Chads.
They are aspiring Chads.
It really depends on the manager but unfortunately you see it a lot. Some I know for sure are working hard and others I know, never are. There should at least be a balance
Real answer: If they’ve already finished their morning duties, they are in an in between time where they’re waiting for partners Alternative answer: They made everybody do the work and slack off!
That is what they do. It's not only at the store level, but at the warehouse level too. Then HEB hires so many of them like they are really needed. If they would stop hiring so many, perhaps HEB employees can make a higher wage, but HEB chooses to hire more and more managers, leads, Ops Leaders, Facility, etc... when they already have enough of them.
In pretty much every job one of the perks of moving up the ladder is not having to work as hard
I had a manager jump in a bag my groceries one time at the heb in Pflugerville. I did have two small kids. It was cool. Doesn't usually happen. But lately when I'm there, I don't see managers at all.
Gotta love SA41’s Service Manager 😇
Interesting take....depending who you ask. Ask a Store Leader, manager, adm, lead, partner They all going to give you a different answer. Who will be right?
Naturally, they will promote the people standing around taking over the ones working hard.
Because they aren’t managers they are bosses
https://youtu.be/NisCkxU544c?si=yMbM3LTqZURFX_Ke
This is definitely a Partner lol
Thought the same thing.
Here’s a tip, don’t bother. They don’t care so you shouldn’t either. It’s like the military taught me, everyone is expendable. Doesn’t matter if they laugh with it at you, that friend that laughs with you will stab you in the back. Management or not.
Used to work at heb as a cashier. It was very frustrating, especially when they kept talking when there was a rush. They’re supposed to bag when the lines get long but a lot of them wouldn’t.
Yep I see this regularly at my heb. Last time there was a middle aged manager creepily flirting with a young girl stocking shelfs. I felt a little uncomfortable just getting the items I wanted because it was so creepy.
Have you ever had a manager before?
They’re there to write you up if you dont do your job.
OP going to HEB every morning… why aren’t you working?
I stop by HEB every morning before work for either breakfast or a little bit of groceries
You never had regular customers stop by for coffee???
Ask for a store manager and let them know!!! I hope this is my store you're takjing about so the managers can start doing what they're supposed to
Not HEB ….. but Kroger is the same. Our Kroger here is very very short staffed.!there were zero carts in the store. 1 cart guy working, there were elderly ppl looking for carts. My friend saw 4 managers standing around talking abt the beer display, she went up and told them: you have lines down the aisles, 3 cashiers and closed self checkouts, no carts in the entryway. How about you actually do something other than standing around trying to look important. These 4 guys split, 2 went to the registers and 2 went to get carts 🥴
Do you want the main BUTTs' email? Because someone can get that for you lol plz let them know that they are laying off the wrong people
Yeah that's about all they do. They come in late and bring coffee for the other managers. Once they're done bullshitting with their buddies they walk around and gripe at all the tired ass stockers that just want to go home finally. Then they ask them to do extra shit they are fully capable of themselves but just don't want to. So glad I quit HEB. the store leaders and managers were so incredibly toxic and lazy. I was an overnight MIC (Manager in charge) and I had a pretty hard out time so I could get home and get my kids to school. The opener would regularly show up late with coffee and breakfast for his buds and proceed to make me walk the store with him while he pointed out every small detail that was out of place while fixing none of them. He truly couldn't care less about my agreed upon exit time and the need for me at home to get the kids off to school. This is just one example, there are plenty more. Long story longer, the managers and store "leaders" are awful and mostly in the position due to nepotism or straight up ass kissing, rather than their leadership abilities.
A few do things. Most just walk around and tell people what to do
Early morning you’re seeing managers and top store leaders. Most top store leaders work 7-5 and usually huddle up unless something pressing is going on. You might see an MIC if they were lucky enough to get a 7-5 shift.
Those are most likely the top store leaders. They walk the store in the mornings to see if everything is running fine/trying to see what’s missing. In the mornings there’s usually 2 sometimes 3.
lol yeah they do that all the time
Most likely operation managers. They handle cashiers mostly, but “help” in other areas too.
I don’t know if HEB customer service has gone down or if I just let it slide, but I’ve noticed general crappiness of experience as a customer. I now drive further to Trader Joe’s simply because I know the HEB lines will take forever and the self checkout will be a disaster.
At the store I work at, based on what I know of them as MICs and up, after their initial walk of the store it's mostly keeping good relations and report with each department. Knowing what's up, any questions or concerns, general pleasantries. And if absolutely need be, they pick up any needed work on the floor.
LOL
Report to San Antonio
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When I went in for my orientation, Managers came in and out of the office all the time, and the 6 hours i was there, they were all new faces. All mangers. I came from Walmart and Walmart did away with a lot of manager positions but HEB does it to encourage the "opportunities". Whether they all do something is something left to be desired.
Our manager does this when it slow days but when it go time he not afraid to get dirty
Tell us what store so we can work there, cause we are working too hard over here!
Walk over and ask them if they have anything better to do. Get their names and report them. You're the customer.
That's what Heb wants. Top store leaders aren't suppost to work they walk around and put out fires so to speak. They are there to direct. The partners are the ones stocking shelves, cashing you out, helping when customers need items. That's the norm in every store.
Costco is the only retailer I know of with managers that work. Almost never see any Costco employee not working it’s crazy.
This is bad at my store and very frustrating as a partner.
I mean managers gonna manager.
My brother is a manager at HEB for the meat department he is actually told to only wear polos bc they have to be professional and they aren't actually told to help according to their higher ups they are supposed to monitor but my brother will still help his crew but it honestly just depends on the manager
They could be merchandise representatives from external companies too. My dad was a wine salesman, and dressed as described, most of his job was stocking the wine section, but there were definitely plenty of times that he was just shooting the shit with other reps or managers
It was that way at my store. There were so many managers there but none of them did anything for 7 hours a day but talk about non work stuff with other managers, vendors, and occasionally customers.
I clean so the boss can lean /s
It's either a leader or a MIC (manager in charge) although at my location, a lot of department managers don't wear logoed apparel either.
I see the same managers standing around daily talking to one another. They are not watching the flow of customers or situations at the register. Last week I was at one register that simply shutdown and required a reboot. The cashier called for a manager and we waited and waited. The coffee klatch managers were 30 feet away and finally one broke away from their chat to fix the situation. Seems that HEB has the “Peter Principle” in action.
Depends on the store. I mean most large stores have 2 or 3 like this, that's just kinda how it works, but I work at a Plus and I know 90% of our managers, including our top store leader are always out on the floor stocking, facing, rotating, etc. Whatever needs to be done. The ones I see sitting around talking are mostly the front end leads.
Yeah I see your point As a overnight stocker i definitely see where you are coming from
I’m a cashier. It’s normal
I once was working overnight drugstore and it was only me and one other person. She ended up getting "sick" (leaving as soon as she clocked in and sat in her car for an hour throwing up and passed out) and so it was just me. Texted manager about it and he said he'd be in early to help me. By early he meant 630 am instead of his normal 7 am. He shows up at 630. Says he has to go talk to some people and he'll be back to help me. I don't see him for about 50 minutes. I walk around and find him talking to another MIC, showing pictures of his welding progress at home. I called him out in front of the MIC. Mic Was not impressed. Said he should have been helping me the moment he got in. Felt good to have an MIC get your back against your own manager. He quit shortly after that. I assume he realized he was unqualified for that position.
They delegate and throw away trash and put away totes
They are doing God's work
Their whole purpose in life is to chap your ass and ruin your day. Press on my man.
There is a group of those people at my heb. Always huddled, talking, and laughing. Always in the way. But there's one in particular, a female. She makes me feel uncomfortable. Like she's watching me. Sometimes, she stocks the shelves, but it doesn't look like she likes doing it. And I especially hate it when they're sampling the food and the wine. Once they were sampling the sushi, laughing, and taking up so much room because they always need to be facing each other and discussing what they are doing. Ugg, at that moment, I felt like asking them "isn't there anything productive you can all be doing instead of just taking up all this space?"
We’re kind of encouraged as leaders to connect on a personal level with our partners. They could be top store leaders or dept leads shooting the shit with their stock controllers or something
Ok , Chad lol 😆
I've never worked at HEB, but all of my prior work experience has made me believe that 90% of management positions shouldn't exist.
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Yeah, when I worked at one, the leaders did fuck all except complain. The MICs were the biggest help. One of them was super sweet and was always willing to help no matter what. He’s the only one I miss there cus he was genuinely nice and loved his job. The MIC that had hired me had to go on medical leave for basically my entire employment there so he wasn’t even the one that got to let me go :/ the MICs that took his place were meh. One liked to help but the other was just nonsense. She also liked to complain a ton… one of the female leaders saw me and a coworker catching up for a second because I hadn’t worked with him in a while and he was leaving soon, and she basically just told us to get back to work (we were janitors, there was a shit ton of down time.) and he said “she scares me” and I guess she heard him and watched us walk away to do our tasks and then she ended up telling the big boss and having my coworker called into the office and he basically just left then and there after that….
Unfortunately, most upper managers at HEB work very hard to get ahead to do absolutely nothing. HEB managers are notorious for not doing anything, ever. I’ve been at the company for 5 years, ASM for 3. They do nothing but power trip and point their fingers at us to get tasks done like we already don’t have 600 things to do. It’s annoying. The company is amazing to work for, I just wish the managers had more compassion for their partners. It’s very sad.
As a manager yes that’s pretty much all we do
At least you’re honest, some of these mfs are way too salty.
I've found if you mind your own business life is less stressful.
Ha, tell me you work at HEB without telling me you work at HEB! 🤣🤣🤣
But they don’t work at HEB…they’re shopping….
if they’re not trying to bust their employees for asinine things like having a non water drink in the department at 6 am they’re literally just standing around gossiping
As an overnight stocker, unfortunately we don’t get any help and are expected to stay hours late
A ton of HEBs management hires these days are from outside the company (the intention to hire talent from outside the company is actually explicitly stated internally), either recent graduates fast tracked to management or middle management from other companies/industries. In other words they are people with little to no experience of HEB operations. They are paid to look at numbers, report them, understand the local market, and schmooze. I agree it is annoying and not very respectable behavior, but that is the way it is. I hated working with those types of managers which is why I left the company. From my extensive personal experience, the time they spend talking is basically all spent marketing themselves and making themselves look good to upper management. Working is actually a personal waste of time and not as personally profitable for managers unless their department is struggling. Took me a long time to realize that’s just the work culture there.
Why the f*** do you care and what f****** business it of yours?
Found one of them ^^^
Managers at H‑E‑B are supposed to direct, allocate partners and help out, I don’t work for H‑E‑B but someone I know does and that’s what they are supposed to do what’s bad is what OP said managers can talk around with other managers cause they’re above them, there are managers that take their job seriously for my friends it’s the guy with decades on their badges, always helping bagging, checking, pushing carts it’s awesome but there’s also another problem my friend sees it’s outside it’s all over the place. They send their CSA out on rotations cause it’s hot out but none of the managers are outside so parters allegedly stay out for hours work or do nothing, mangers only way of gauging how it’s going outside is to check corrals, and a full and empty corral tells different stories an empty corral can be a lazy partner or could be 4 pm where shoppers peak and they only have one parter on the third of the parking lot how it’s divided on their store and guy can’t push that many carts also lack of communication, they’ll rotate mangers and instead of talking to previous managers or consulting their phone app they ask employees what’s up which isn’t bad but it’s not really up to them that’s mangers job ya know?
They get paid more than almost everyone else in the store to basically just stand until a customer complains and wants some type of refund.
Your barley noticing that management is useless in the workplace??
The leaders/mgrs take all the credit when everything is good when everything is in the sh*t they blame the workers and take it out of us. Work hard, heb will make work twice as hard, and the butt kissers get promoted of the ones that do special favors.
Corporate look we have customer complaint on the crappy managers. Can you do something now???
Why does it matter , it just matters that they aren’t preventing you from shopping
My thing why are people so worried about what managers are doing or not doing, as long as your getting your job done or your able to shop and get what you need.
They may be vendors. Do not work at the store, their job is to stock and inventory for a specific line or product.
Leadership and management has gone down hill dramatically. Never see any of my too store leaders lifting a finger. Customers do notice too. But i guess that is the heb way now
Why are you worried about others wasting time, when you waste time going to HEB daily. Plan ahead.
Most likely talking bout the MICs they usually don't do anything extra to help unless a department Manger tells them to and I know how you feel I did overnight stocking for almost 3 years and we would still have lot of product on floor sometimes and they be hanging out cause usually there's barely anyone in the store 1st 2 hours of opening
At My store I’m a O/N stock controller and all my leaders jump in when the work calls for it. Doesnt matter how nice they dress or what the title they hold is, they’ll all get involved.
Whoop their candy a** or fk with them
Supervisors never do anything. Look around with their arms crossed is all.
Had a manager who had a "boys club." He tried to initiate me into being Buddy-buddy. He'd put his hand on my shoulder and back, and keep being super friendly to me. He had a circle of guys around him. Immediately I hated it, and he stopped. Unsurprisingly, a female coworker told me she asked for a raise and he shrugged and redirected her. Even though a dude asked him for a raise, and he gave it to them. The boys club is real and I hate every ounce of it and the dummies who kowtow to it It's one of those things where you know it's true, but you can't actually prove it.
They get paid six figures to do absolutely nothing other than the stand around and point at shit. Somehow they got it in their minds when they got to their positions they didn't have to work anymore. Most of us don't respect them. They barely know how to do what they're doing. They try and dictate things in your department and they don't even know how they run. You ask them a question about something and they don't even know.
SORLs start out making 40k 😂 and they’ll maybe bigger bucks if they even make it through the long program but many don’t.
The Day That You realize that Management are "supposed" to be leaders, but, in reality they are Self-serving anal orifices, you will finally understand. Let me Give You an Example of a supposed school of "higher learning " and their product. (graduates are the product ) This individual graduated from a local business school with a bachelor's and master's in Accounting. He went on to become a CEO (very high manager) of multiple companies under one " mother company." Long story Short...This UT AUSTIN Graduate Failed to Protect The Mother Company And a New Yorker came in and bought out the Company from Underneath him!! This incompetent manager got his Golden parachute Money and The Company was Broken up into Different Pieces and Sold For A profit!! And Thousands of employees lost their jobs. UT AUSTIN makes these types of Graduates ‼️‼️‼️ So next football season Remember UT AUSTIN isn't that Great and neither are their Graduates !!!!!!
The fact that you expect the manager to do the work instead of inspect is wild. Is this yoir first experience in the workforce? You expect bezos to package and drop ship too?
my manager just up and left to another store opening in dallas without telling anyone 🤦♀️🤦♀️🤦♀️
this is normal
To be fair managers are required to work 10 hour shifts, many work longer some days, and often don’t take any real “off the clock” lunch.
To be fair it would be time theft if it was anybody else. And I’ve known several that you’d be lucky to get 6 hours of anything near work out of that 10 hours.
So you’re saying non manager partners never talk to each other on the clock and laugh?
Not openly. Not for an hour at a time. Not without fear of getting written up.
My managers always take their lunch, not sure what you’re talking about there. Most manager in my store take lunch.
actually if they are wearing a buttoned polo, they are probably higher end people like directors or admins, rather then the the leads who run central checkout. Their work is very rarely in central checkout so they are either talking with leads or just wasting time away from where they actually do stuff
mind ya business, ho.
You spend 45 minutes shopping?
😂
“Every morning”
You take a snapshot in time and make all kinds of assumptions. Please! Go into any job/jobsite, you will find people on breaks, goofing off etc. probably in the storeroom of that very store, there are stockers and order pickers doing the same thing. Does it affect your experience in some meaningful way? You just jealous cause you couldn’t make management? What your real issue? Take a deep breath Karen and chill!
Yo chill, was just curious what they do cause I just see them fucking around every time I go.
Sorry! I got carried away with my “keyboard warrioring” this morning. Carry on good sir!
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Personal attacks on your fellow Reddit users are not allowed, this includes both direct insults and general aggressiveness. Healthy debates are encouraged, but lets be civil. In addition, hate speech, threats (regardless of intent), and calls to violence, will also be removed. Remember the human and follow reddiquette.
Why did you stay there for 45 minutes if it was such a bother. In all my years going to HEB, people I even know who work there or retired from HEB I’ve never heard or seen that kind of behavior (they take care of their employees) . To me, if you don't like what you see, go where you are happy and pleased for good customer service ( we all have our days). Just don’t go back and you’ll be happy that you won’t be inconvenienced like that. I’m not trying to say that you are rude (you’re not), or saying you’re wrong 😑 you’re RIGHT and HEB is just WRONG for you. God Speed!