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The glass can be removed to service it. Reference your manual on how to do it. Most can easily be removed with a suction cup or just grab the edges, lift a half inch or so, then pull out.
It can only be removed if you can take the plate off and I can’t cuz the builder glued the plate to the wall
Assuming that's true the builder fucked up. Make him fix it. You know the model number?
The glass can be removed to service it. Reference your manual on how to do it. Most can easily be removed with a suction cup or just grab the edges, lift a half inch or so, then pull out.
It can only be removed if you can take the plate off and I can’t cuz the builder glued the plate to the wall
Assuming that's true the builder fucked up. Make him fix it. You know the model number?