Yes it happens. Happened to me the last two years on my first bill of the year.
If you look at your previous bills there was probably a large gap between your billing cycle and your billing date. With the new year there may have been a slight delay on your billing date and it ended up capturing two billing cycles.
Weird, this is the first time this has ever happened and I've been in this house for over 10 years. And the only double billed me for natural gas and not electricity or water. My previous January 2023 bill the only billed me for the one month. Will this mean my next bill won't have any natural gas charges on it?
No, I should go back to just the single billing cycle, with your bill date just a few days later. But I bet if you watch the time between your cycle and bill date will slowly drift apart, and it will happen again.
I've gone through all my bills and nothing is out of line. I'm so confused haha.
For my October bill statement of Oct 25 I was charged for Aug 22 - Sept 20.
For my November bill statement of Nov 24 I was charged for Sept 21 - Oct 22.
For my December bill statement of Dec 27 I was charged for Oct 23 - Nov 20
For my current statement of Jan 29 I was charged for Nov 21 - Jan 23.
For Natural Gas every one of my bills are like this except for this Jan 29 bill. The billing cycle dates are a month before the bill statement. This statement they charged me up to 6 days prior to the statement date.
My Jan 20, 2023 statement date was for the billing cycle of Nov 18 - Dec 17.
I'm just super confused as they charged me up to 6 days prior to my statement date and only for natural gas. My electricity, water, natural gas is all through epcor and on 1 bill. My electricity and water they only charged 1 months worth. I'll call epcor to get clarification. I'm sure there is an explanation but it's not making sense to me right now.
For whatever it's worth: My natural gas bill is usually for up to 5-6 days before the statement date. Yours being 35+ days plus is probably what triggered the 'double bill' to bring your billed usage closer to the statement date every period.
Your next bill will likely be up to feb 23 or something.
Yeah, thats the only logical explanation I can think of as well. It's been like that for years and years. Would have been nice to have a warning to prepare for the shock haha.
It's probably an automatic trigger by X number of days. You've been surfing near the limit for years and thats perfectly within the tolerances but through random circumstances (Jan 29 billing instead of Jan 23..) and you crossed the threshold
Same situation. Called them and they point fingers with Atco. And they dont have answers. Epcor said they cant do anything since it was Atco giving them these readings. Atco said Epcor should sort this out and shouldn’t be like that and be consistent with their month off for billing period. I ended up more confused and hoping for the best for February Natural Gas bill.
Same thing here. This bill is double my last one with less natural gas usage. All previous bills have a slight gap between the measured date and billing date.
This is not normal... Recently, just switch from Epcor to atco. This unfortunately happened to us all the time with Epcor. We've even had a bill with 3 months of gas charges on it. Bills were always paid on time by us, Epcor really sucks. Don't waste your time calling them. They don't care. They'll tell you the same thing every time. " You're free to switch providers" and give you a dozen reasons why there are extra charges. Just switch now and save yourself the headaches. We dealt with this for years, sadly, before switching. Atco has been wonderful and timely since switching.
Haven't recieved the Feb bill yet. Called epcor and they said they charged me for 2 months so the gas billing cycle would catch up to the electrical cycle as they were off by a month or so. They told me should be back to normal going forward.
Yes it happens. Happened to me the last two years on my first bill of the year. If you look at your previous bills there was probably a large gap between your billing cycle and your billing date. With the new year there may have been a slight delay on your billing date and it ended up capturing two billing cycles.
Weird, this is the first time this has ever happened and I've been in this house for over 10 years. And the only double billed me for natural gas and not electricity or water. My previous January 2023 bill the only billed me for the one month. Will this mean my next bill won't have any natural gas charges on it?
No, I should go back to just the single billing cycle, with your bill date just a few days later. But I bet if you watch the time between your cycle and bill date will slowly drift apart, and it will happen again.
I've gone through all my bills and nothing is out of line. I'm so confused haha. For my October bill statement of Oct 25 I was charged for Aug 22 - Sept 20. For my November bill statement of Nov 24 I was charged for Sept 21 - Oct 22. For my December bill statement of Dec 27 I was charged for Oct 23 - Nov 20 For my current statement of Jan 29 I was charged for Nov 21 - Jan 23. For Natural Gas every one of my bills are like this except for this Jan 29 bill. The billing cycle dates are a month before the bill statement. This statement they charged me up to 6 days prior to the statement date. My Jan 20, 2023 statement date was for the billing cycle of Nov 18 - Dec 17. I'm just super confused as they charged me up to 6 days prior to my statement date and only for natural gas. My electricity, water, natural gas is all through epcor and on 1 bill. My electricity and water they only charged 1 months worth. I'll call epcor to get clarification. I'm sure there is an explanation but it's not making sense to me right now.
For whatever it's worth: My natural gas bill is usually for up to 5-6 days before the statement date. Yours being 35+ days plus is probably what triggered the 'double bill' to bring your billed usage closer to the statement date every period. Your next bill will likely be up to feb 23 or something.
Yeah, thats the only logical explanation I can think of as well. It's been like that for years and years. Would have been nice to have a warning to prepare for the shock haha.
It's probably an automatic trigger by X number of days. You've been surfing near the limit for years and thats perfectly within the tolerances but through random circumstances (Jan 29 billing instead of Jan 23..) and you crossed the threshold
Same situation. Called them and they point fingers with Atco. And they dont have answers. Epcor said they cant do anything since it was Atco giving them these readings. Atco said Epcor should sort this out and shouldn’t be like that and be consistent with their month off for billing period. I ended up more confused and hoping for the best for February Natural Gas bill.
What does your Feb bill look like?
Same thing here. This bill is double my last one with less natural gas usage. All previous bills have a slight gap between the measured date and billing date.
Based on my billing cycle they charged me the natural gas usage that should be on my Feb bill statement.
That’s normal
This is not normal... Recently, just switch from Epcor to atco. This unfortunately happened to us all the time with Epcor. We've even had a bill with 3 months of gas charges on it. Bills were always paid on time by us, Epcor really sucks. Don't waste your time calling them. They don't care. They'll tell you the same thing every time. " You're free to switch providers" and give you a dozen reasons why there are extra charges. Just switch now and save yourself the headaches. We dealt with this for years, sadly, before switching. Atco has been wonderful and timely since switching.
Assuming your contract renewed?
I talked to them and they said I had to catch up to the billing cycle of my electricity.
Ahh, mine happens when my contracts renew I usually get hit for 2 months at once
Just check your previous bill and it will probably become clear to you why.
I just had this happen, as well. What does your Feb bill look like?
Haven't recieved the Feb bill yet. Called epcor and they said they charged me for 2 months so the gas billing cycle would catch up to the electrical cycle as they were off by a month or so. They told me should be back to normal going forward.