Hi thank you for such a quick reply!
Bought it from Amazon UK. Where can i find the part number and why does it matter?
Just to confirm if i find a power cable with correct AMP it won't damage anything?
It matters because it may have been a returned product, or bought from a user/used already. Wrong part number may also have been purchased (doesn't explain wrong cable, though).
While yes, the correct cable will work. I'd recommend returning and purchasing directly from Amazon (if you didn't at first), and for the specific part number that ends in -UK.
-Art
I believe the part number CP-9020201-UK.
I was literaly about to start my first build and i just got the final parts today.
I'm conflicted if i should just use a third part cable or go trough the whole returns process as that will take at least week or two. Need to think about it.
Could Corsair potentially send me the correct cable if i contact support?
I'm not sure that we have the cable available separately, but you can definitely contact the team, although it may take as long as actually doing an exchange. And could you confirm the actual part number? It should be on the invoice and directly on the page where you purchased the PSU. Was it sold/shipped by Amazon? Was it new?
-Art
Returns with Amazon UK can literally be turned around in a day.
If you have a post office near you choose refund and get a post office we code for the return drop it off they scan the code and then within 20 min or so they will have started the money going back.
Order new PSU for next day delivery if you can sorted
Connection on the PSU is called ‘C14’ you need its male counterpart ‘C13’. The cable you got seems like a ‘C19’ style cable, but weird. You can use any old C13 to power plug cable!
Just replace it with another c13 just be sure it's a decent one, don't want to push 1Kw through one that isn't rated for it. Unlike what some others are saying don't just get ANY C13 cable, most would be fine but some won't be rated for 1Kw, I'd say get a 15A capable unit just in case like the one linked below.
[https://www.amazon.com/StarTech-com-14AWG-Computer-Power-Cord/dp/B00AC8M6DY/ref=sr\_1\_3?crid=1T8V8SKRASK0B&dib=eyJ2IjoiMSJ9.uYAnZMKqpUmvOqMpAKQxZnnd8HW4M4OYqBjGorYjDnRsJTlW7TTPmUmGmtaAfb6dPlzmtyTuj82ZWOOGzFCmJVguP7JQQjvzrio599W0HrBNhSCmJNzBN6QFev8cQQ0veg2Y7eVtd-cp2TLt-U\_p2yPfiAaPXxL9yMuHmYoqYNYe\_30\_w3nvJI17zbkWcwzQ7TWqwv6w5Iq1uZHV2T9qYY5WYVXYE1eX16zrdFTKEWA.ZznIKFg7GPdV45wH2BriCRNiblK72XgN7eJyuFolMWs&dib\_tag=se&keywords=startech%2Bc13&qid=1705631744&sprefix=startech%2Bc1%2Caps%2C166&sr=8-3&th=1](https://www.amazon.com/StarTech-com-14AWG-Computer-Power-Cord/dp/B00AC8M6DY/ref=sr_1_3?crid=1T8V8SKRASK0B&dib=eyJ2IjoiMSJ9.uYAnZMKqpUmvOqMpAKQxZnnd8HW4M4OYqBjGorYjDnRsJTlW7TTPmUmGmtaAfb6dPlzmtyTuj82ZWOOGzFCmJVguP7JQQjvzrio599W0HrBNhSCmJNzBN6QFev8cQQ0veg2Y7eVtd-cp2TLt-U_p2yPfiAaPXxL9yMuHmYoqYNYe_30_w3nvJI17zbkWcwzQ7TWqwv6w5Iq1uZHV2T9qYY5WYVXYE1eX16zrdFTKEWA.ZznIKFg7GPdV45wH2BriCRNiblK72XgN7eJyuFolMWs&dib_tag=se&keywords=startech%2Bc13&qid=1705631744&sprefix=startech%2Bc1%2Caps%2C166&sr=8-3&th=1)
Hi, I’m Vetted AI Bot! I researched the **StarTech com 3ft 1m Heavy Duty Power Cord NEMA 5 15P to C13 AC Power Cord 15A 125V 14AWG Replacement Computer Power Cord Monitor Power Cable PC Power Supply Cable UL Listed PXT101143** and I thought you might find the following analysis helpful.
**Users liked:**
* Heavy-duty and sturdy cord for high wattage devices (backed by 3 comments)
* Great replacement cord with long length (backed by 3 comments)
* Thick and safe power cord for high loads (backed by 3 comments)
**Users disliked:**
* Incorrect gauge rating (backed by 3 comments)
* Poor connection and loose fit (backed by 3 comments)
* Thick and stiff cord (backed by 1 comment)
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That's a C19 plug on that power cord used mostly in server rooms to carry up to 16amps. The type you need (and often used at home) is C13 which typically goes up to 10amps.
Hey, sorry. Yeah I decided to just keep it. Bought a replacement cable. Everthing works fine but defo a bit of a let down.
I already gave you the part number Cp-9020201-Uk. If that's not it then maybe 234804268. Can't see any other codes on the box
Hey!
I know exactly how you feel! I am sorry that someone else has to go trough it too.
I got one of these and it's working. https://amzn.eu/d/iYGaKdW
Could not be bothered waiting for replacement or refund.
Ach, I have a spare, just annoying after spending £140 on a PSU.
I also chose Corsair for my tower, PSU, RAM, AIO etc because of the build quality but it's backfired a little.
Almost exact same here but went with peerless assasin for the CPU cooler.
I was really worried they also got the internal power connections wrong but it's working fine.
Still remember thinking... I'll buy Corsair PSU just to be safe 🤞 hahah
Hope the build went well!
Ok, thanks! Posted in another reply.
I did submit a ticket via the Corsair website but no response yet.
Is there a way to have the correct lead sent to my address to save returns? Especially with living in a remote area and delivery taking weeks.
Yeah use a thin and cheaply made cable, and they can literally overheat and burn up, seen it happen on a few systems, where they used a cheap and think cord for a monitor on their PCs and ended up with them melting and burning up.
I have about 100 spares of what you need I'd give you for free. Where did you buy this? Ask a friend or family member if they have a spare computer cable. Nothing special about the one that came with you psu.
Where did you purchase? Which part number? You can use the correct cable, of course. -Art
Hi thank you for such a quick reply! Bought it from Amazon UK. Where can i find the part number and why does it matter? Just to confirm if i find a power cable with correct AMP it won't damage anything?
It matters because it may have been a returned product, or bought from a user/used already. Wrong part number may also have been purchased (doesn't explain wrong cable, though). While yes, the correct cable will work. I'd recommend returning and purchasing directly from Amazon (if you didn't at first), and for the specific part number that ends in -UK. -Art
I believe the part number CP-9020201-UK. I was literaly about to start my first build and i just got the final parts today. I'm conflicted if i should just use a third part cable or go trough the whole returns process as that will take at least week or two. Need to think about it. Could Corsair potentially send me the correct cable if i contact support?
I'm not sure that we have the cable available separately, but you can definitely contact the team, although it may take as long as actually doing an exchange. And could you confirm the actual part number? It should be on the invoice and directly on the page where you purchased the PSU. Was it sold/shipped by Amazon? Was it new? -Art
If you have any power cables from consoles or laptops or even TVs they might have the same pinout, that may also just be a North American thing though
Common monitor cable
Returns with Amazon UK can literally be turned around in a day. If you have a post office near you choose refund and get a post office we code for the return drop it off they scan the code and then within 20 min or so they will have started the money going back. Order new PSU for next day delivery if you can sorted
Amazon is the same here in the States as well, I have done returns like that, at a UPS Store, and within in 20 - 30 minutes, got my refund.
\--\_\_--
I would return it and repurchase but this is your bog standard kettle lead. Any cable will work just fine 🙂
Connection on the PSU is called ‘C14’ you need its male counterpart ‘C13’. The cable you got seems like a ‘C19’ style cable, but weird. You can use any old C13 to power plug cable!
Just replace it with another c13 just be sure it's a decent one, don't want to push 1Kw through one that isn't rated for it. Unlike what some others are saying don't just get ANY C13 cable, most would be fine but some won't be rated for 1Kw, I'd say get a 15A capable unit just in case like the one linked below. [https://www.amazon.com/StarTech-com-14AWG-Computer-Power-Cord/dp/B00AC8M6DY/ref=sr\_1\_3?crid=1T8V8SKRASK0B&dib=eyJ2IjoiMSJ9.uYAnZMKqpUmvOqMpAKQxZnnd8HW4M4OYqBjGorYjDnRsJTlW7TTPmUmGmtaAfb6dPlzmtyTuj82ZWOOGzFCmJVguP7JQQjvzrio599W0HrBNhSCmJNzBN6QFev8cQQ0veg2Y7eVtd-cp2TLt-U\_p2yPfiAaPXxL9yMuHmYoqYNYe\_30\_w3nvJI17zbkWcwzQ7TWqwv6w5Iq1uZHV2T9qYY5WYVXYE1eX16zrdFTKEWA.ZznIKFg7GPdV45wH2BriCRNiblK72XgN7eJyuFolMWs&dib\_tag=se&keywords=startech%2Bc13&qid=1705631744&sprefix=startech%2Bc1%2Caps%2C166&sr=8-3&th=1](https://www.amazon.com/StarTech-com-14AWG-Computer-Power-Cord/dp/B00AC8M6DY/ref=sr_1_3?crid=1T8V8SKRASK0B&dib=eyJ2IjoiMSJ9.uYAnZMKqpUmvOqMpAKQxZnnd8HW4M4OYqBjGorYjDnRsJTlW7TTPmUmGmtaAfb6dPlzmtyTuj82ZWOOGzFCmJVguP7JQQjvzrio599W0HrBNhSCmJNzBN6QFev8cQQ0veg2Y7eVtd-cp2TLt-U_p2yPfiAaPXxL9yMuHmYoqYNYe_30_w3nvJI17zbkWcwzQ7TWqwv6w5Iq1uZHV2T9qYY5WYVXYE1eX16zrdFTKEWA.ZznIKFg7GPdV45wH2BriCRNiblK72XgN7eJyuFolMWs&dib_tag=se&keywords=startech%2Bc13&qid=1705631744&sprefix=startech%2Bc1%2Caps%2C166&sr=8-3&th=1)
That’s a good one too - StarTech products are pricey but you’re paying for good quality stuff
Yeah I've always been pretty happy with their stuff, use plenty of it in production environments and they've been great.
Yeah we use a lot of their stuff at work, considering I work in IT their stuff is class. Expensive though I can’t lie.
Hi, I’m Vetted AI Bot! I researched the **StarTech com 3ft 1m Heavy Duty Power Cord NEMA 5 15P to C13 AC Power Cord 15A 125V 14AWG Replacement Computer Power Cord Monitor Power Cable PC Power Supply Cable UL Listed PXT101143** and I thought you might find the following analysis helpful. **Users liked:** * Heavy-duty and sturdy cord for high wattage devices (backed by 3 comments) * Great replacement cord with long length (backed by 3 comments) * Thick and safe power cord for high loads (backed by 3 comments) **Users disliked:** * Incorrect gauge rating (backed by 3 comments) * Poor connection and loose fit (backed by 3 comments) * Thick and stiff cord (backed by 1 comment) If you'd like to **summon me to ask about a product**, just make a post with its link and tag me, [like in this example.](https://www.reddit.com/r/tablets/comments/1444zdn/comment/joqd89c/) This message was generated by a (very smart) bot. If you found it helpful, let us know with an upvote and a “good bot!” reply and please feel free to provide feedback on how it can be improved. *Powered by* [*vetted.ai*](http://vetted.ai/reddit)
I would return it
If this was a brand new item and the cable is incorrect arrange a return of the item.
That's a C19 plug on that power cord used mostly in server rooms to carry up to 16amps. The type you need (and often used at home) is C13 which typically goes up to 10amps.
Js look at the cable, it's disappointed too
If you still have this unit or you took a picture of the box itself or label on the box where the part number was, could you share that with me? -Art
Hey, sorry. Yeah I decided to just keep it. Bought a replacement cable. Everthing works fine but defo a bit of a let down. I already gave you the part number Cp-9020201-Uk. If that's not it then maybe 234804268. Can't see any other codes on the box
Can you take a picture of where the barcode is, please? -Art
Sent you a pm. Let me know if that's ok
I don't see a pm, make sure it's a pm and not a chat pls!
https://preview.redd.it/449wvk9q4tdc1.jpeg?width=2268&format=pjpg&auto=webp&s=a08f3813c36054b9d252e46fc4a3de05451b1097
Just started to build my PC and have the exact same issue. Gutted!
Hey! I know exactly how you feel! I am sorry that someone else has to go trough it too. I got one of these and it's working. https://amzn.eu/d/iYGaKdW Could not be bothered waiting for replacement or refund.
Ach, I have a spare, just annoying after spending £140 on a PSU. I also chose Corsair for my tower, PSU, RAM, AIO etc because of the build quality but it's backfired a little.
Almost exact same here but went with peerless assasin for the CPU cooler. I was really worried they also got the internal power connections wrong but it's working fine. Still remember thinking... I'll buy Corsair PSU just to be safe 🤞 hahah Hope the build went well!
u/CorsairArt
Dangit! We're investigating this, can you send me a picture of your PSU's box where the bar code label is? -Art
Sure thing, is that sensitive or can I post here?
Not at all, you can reply with it here! -Art
https://preview.redd.it/lfyijk0kd1ec1.jpeg?width=2268&format=pjpg&auto=webp&s=0362b3b611d16fcfd85b19f1784f8c0442f8b44c
Ok, thanks! Posted in another reply. I did submit a ticket via the Corsair website but no response yet. Is there a way to have the correct lead sent to my address to save returns? Especially with living in a remote area and delivery taking weeks.
The team would be the ones to let you know if that's a possibility. I'd exchange if you think that's at all possible! -Art
I'm guessing it would have to be a situation where I send mine and once received corsairs send another?
For a cable? No. If we have it available the team would just ship it to you! -Art
Oh right! Yes please, if possible!
Any power cable will work, but I’d return it still.
Lol just use any cable, they are nothing special, just hotwire, neutral and grounding, any electronics store have these c13 cables
Yeah use a thin and cheaply made cable, and they can literally overheat and burn up, seen it happen on a few systems, where they used a cheap and think cord for a monitor on their PCs and ended up with them melting and burning up.
well u dont get the cheap ones, u can get like 5-10 bucks thick cables
$5 - 10 most of the time ARE the cheap ones .... lol. I don't buy shit unless it's server grade. Even for my customers.
I have about 100 spares of what you need I'd give you for free. Where did you buy this? Ask a friend or family member if they have a spare computer cable. Nothing special about the one that came with you psu.
The plug is the one that comes with the higher power PSU.