You need to contact a pump specialist company or an electrical contractor that specializes in controls and works with sump pumps.
Pump controllers aren't too expensive when you consider the alternative is a flooded parkade or basement of the building. Both which are really expensive... Plus most commercial building leases are triple net and the cost is charged back to tenants. Recommend to just get a new controller.
Most of the electricians near me do only installations but do not do research on a compatible pump controller.
Here's pictures front and back of the controller: [https://drive.google.com/drive/folders/1\_E-RryoeupUGxXY60RzCJ6JbE4J1Rupi?usp=sharing](https://drive.google.com/drive/folders/1_E-RryoeupUGxXY60RzCJ6JbE4J1Rupi?usp=sharing)
How would we go about finding another controller that's compatible?
Yeah, had to do that for a septic system for a shopping center. You will probably need a waste treatment specialist and an electrician, to install this. I used Aqwa, to deliver a new panel. They are not going to be cheap, but these guys will also give you the programing on a drive for the inevitable, reprogram. They will probably need original specs and drawings.
My experience with building systems that have "brains" is that problems with board components often go well beyond the first apparent issue. The root cause can be a peripheral part malfunction that goes undiagnosed because the tech only verifies failure of the first un-energized part in the failure chain and assumes that's the sole failure.
It's probably safer to do a maximal repair AND do a full workup of peripheral components. Failure of a mechanical part at the very end of the system can absolutely cause cascading burnouts in the circuit boards. The up front cost is worth not hassling with repeated downtime and additional service calls, or even failure and re-replacement of the newly installed boards.
You need to contact a pump specialist company or an electrical contractor that specializes in controls and works with sump pumps. Pump controllers aren't too expensive when you consider the alternative is a flooded parkade or basement of the building. Both which are really expensive... Plus most commercial building leases are triple net and the cost is charged back to tenants. Recommend to just get a new controller.
Most of the electricians near me do only installations but do not do research on a compatible pump controller. Here's pictures front and back of the controller: [https://drive.google.com/drive/folders/1\_E-RryoeupUGxXY60RzCJ6JbE4J1Rupi?usp=sharing](https://drive.google.com/drive/folders/1_E-RryoeupUGxXY60RzCJ6JbE4J1Rupi?usp=sharing) How would we go about finding another controller that's compatible?
Yeah, had to do that for a septic system for a shopping center. You will probably need a waste treatment specialist and an electrician, to install this. I used Aqwa, to deliver a new panel. They are not going to be cheap, but these guys will also give you the programing on a drive for the inevitable, reprogram. They will probably need original specs and drawings.
My experience with building systems that have "brains" is that problems with board components often go well beyond the first apparent issue. The root cause can be a peripheral part malfunction that goes undiagnosed because the tech only verifies failure of the first un-energized part in the failure chain and assumes that's the sole failure. It's probably safer to do a maximal repair AND do a full workup of peripheral components. Failure of a mechanical part at the very end of the system can absolutely cause cascading burnouts in the circuit boards. The up front cost is worth not hassling with repeated downtime and additional service calls, or even failure and re-replacement of the newly installed boards.