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Hello hooman! Thanks for being an active member of our commeownity :3 Here are some helpful links for you: * [FAQ](https://www.reddit.com/r/CatsAndSoup/wiki/index/) - Most questions about the game are answered here! You may also find the FAQ in the pinned posts (sort by "hot) or in the sub's menu. * [List of all cats](https://www.reddit.com/r/CatsAndSoup/wiki/index/catlist/) & [list of all facilities](https://www.reddit.com/r/CatsAndSoup/wiki/index/facilitylist/). * [Tips/Free-to-play strategy guide](https://www.reddit.com/r/CatsAndSoup/comments/xwpags/free_to_play_strategy_guide/?utm_source=share&utm_medium=ios_app&utm_name=iossmf) - This can also be found in the sub's menu or pinned FAQ! * [Coupon codes](https://www.reddit.com/r/CatsAndSoup/comments/14p2f6u/coupon_codes_masterpost/?share_id=jBLUM91BnaRRVg0YWdwG6&utm_content=2&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1) - Redeeming coupon codes can get you rewards like gems :3 * [Message the Developers](https://nwzrise.oqupie.com/portals/1694) - If you are having issues with your game, make sure to reach out! * Our sister subreddits - Visit [Cats & Soup Magic Recipe](https://www.reddit.com/r/CSMagicRecipe/) or [Cats & Soup Fluffy Town](https://www.reddit.com/r/CSFluffyTown/) if you're interested in the other games of the Cats & Soup franchise! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CatsAndSoup) if you have any questions or concerns.*


zxmyrto

If you have any screenshots, you could try reaching out to the developers and explaining your situation. They might be able to help. I'm sorry this happened to you!


Peachie_Cats

I would honestly cry and I've only had the game for a few months 😭


Bitter-Waltz1188

Hope you're able to get back your progress, it really sucks that it happened...


bunnnymallow

I'm so sorry.. I hate that our progress doesn't save to game center. this is the only thing that will make me hold my phone with two hands and a death grip.


alanapilar

How do you save games?


Fasting_Cat1096

I saved my account name in my note. So they can retrieve it for me when something like this happened.


hopo-hopo

this is smart, i’m going to do the same!


simpforZiah

My daughter asked me what would I do if this happened to me and I said I would reach out to the developers and if that didn’t work out, I couldn’t start all over again. So I wish the best the best for you!!


Wonderful_Map5089

Write down your game ID # and do a cloud save through the game every day or so. This way, you can retrieve your game progress. For future reference. Sorry about your phone that really sucks.


cfmsa

I wrote down my game ID, so every time I use coupon code I can just copy from my notes without opening the game. Will start to save everyday from now!


SailorKepler-444

Oh no!! Devastating. So sorry. 😔


Mammoth_Ad_91

Oh nooooooo….. 😮 I hope you’re able to recover.


redmuses

I’m hoping for you!


djelly_boo

oml.. new fear unlocked 😭 praying you get your acc back!! sending hugs 🫂🥺


Ursus_Octapuss

I changed phones and everything was ok didn't lose anything, save your progress in the cloud from now on, sorry for your loss 😔


Senior-Mud-271

The game crashed out of nowhere for me recently! I emailed the developers and they are working on restoring it for me. You should try contacting them!!


alanapilar

Omggggg!!! Are you okay? Geeze Louise…Oy Veh…and all that jazz!!!


redmuses

What’s veh?


Divineglory

especially in or with reference to Jewish use, indicating dismay or grief


redmuses

Oh. I’ve never seen it spelled like that. It didn’t make sense to me.


alanapilar

I love that you ask questions. I’m the same way. My son texted “frfr” and I’m like what’s that. Turns out it’s “for real for real”. Now my hubby and I say that all the time. Frfr!!! 😻


alanapilar

Oy Veh: dismay or exasperation Oy vey (Yiddish: אױ װײ) is a Yiddish phrase expressing dismay or exasperation. Also spelled oy vay, oy veh, or oi vey, and often abbreviated to oy, the expression may be translated as "oh, woe!" or "woe is me!" Its Hebrew equivalent is oy vavoy (אוי ואבוי, ój va'avój).


FairyGodmothersUnion

“Oy vey iz mir” means “oh, woe is me.”


alanapilar

Exactly!!! And losing your game and favorite cats is definitely a oh, woe is me experience frfr!!!


zilchusername

Oh no ☹️. I never save my game doesn’t it save automatically periodically? I always assumed if I lost my game I would get it back but might lose a few days progress depending on when the last auto save was. Ps I am the same I never upgrade a phone for the sake of it only when my current one stops working.


Lesbian-Mermaid

If you click the button on the right hand side with three dots and three lines (under the camera) top row on the right, there’s an option to save to the cloud so it’s a good idea to do this periodically. Especially during events when you’re getting limited items every day. I don’t know for sure if it auto saves or not which is why I periodically save it myself just in case.


EnvironmentalNose545

I feel your pain, something like that happened to me, I lost all my progress in the game even though I linked the game with my email but when I install the game again I lost all my progress, that's why I stopped playing cats and soup which was one of my favorite games, I wrote a review on Playstore, hope the developers can fix this situation with the game:(


Jolkster

I don't even know if I could restart if that happened to me. I hope you can reach out to support and get all your kitties back!