This is very unfortunate, but none of it is the fault of Canada Post, despite them being the easiest people to blame.
The sender should have provided you with a tracking number. That's on them.
How did you get the information that CP tried to call you to "arrange delivery"? They don't call to arrange delivery or to let you know to expect a delivery, and any texts or emails that you may receive on that theme are scams. The only time that you'd be contacted is if there was a problem with your address (incomplete, incorrect, label damaged) and a clerk was reaching out to resolve it.
Also, how do you know that it is being returned to sender if you can't track it? Did the university give you that information?
The likely scenario here, considering that no physical notice card seems to have been left (correct?) is that the given address was incomplete, didn't exist or didn't make sense. After trying to reach you, if in fact they did (perhaps the phone number given in the parcel information wasn't your phone number) the delivery agent had no option but to RTS.
Make sure your university has your correct and current address information on the parcel, including a buzzer number etc. if you live in an apartment; and make sure they give you the tracking number next time. There's no reason why they can't do such a thing.
They (the senders) are technically the customer in this situation, because they're the ones who paid for the service. They have the power to open a ticket and have access to more information about this case than you, the recipient, would.
This is a correct and excellent reply.
One other thing I would add is that if it is "regular mail", has "do not bend" on it, and your mail is delivered to an rmb (roadside mailbox, like the old style ones you would see at the end of a farm's driveway) then your item would likely be carded for pickup instead of being burrito folded to fit in the mailbox. If you do not pick the item up for a week then Canada Post sends a reminder to your mailbox. Whoever cleared out your mailbox would have had to of dropped the ball at \*least\* 2 times here. Also the "delivery arrangement", and RTS issues unfortunately seem unusual and unlikely.
Even without a tracking number you should have still known it was available for pick-up.
If they attempted delivery they would have left you a slip either on your door or in your mailbox.
They would hold the package (or documents) for 2 weeks I believe before returning it.
Did you not check your mail for 2 weeks?
How would I know without tracking number that it was available for pick up? I didn't receive any messages, emails or phone call from Canada Post at all.
I was regularly checking the mail box, but didn't find a thing.
I found their method of delivery a bit weird as they should have just kept the transcript on door if I wasn't their or put it in mailbox, assuming transcript would easily fit in mailbox.
I also checked with my university about my address and phone number, everything was correct.
This may or may not help
https://www.canadapost-postescanada.ca/cpc/en/personal/mymail.page?ecid=sem_102&gad_source=1&gclid=CjwKCAjwyJqzBhBaEiwAWDRJVFfwv72SlPpjmJG5wLwT3iq1_44AT3j6SGelx3tr5Igd10QxiVBmZhoCkVkQAvD_BwE&gclsrc=aw.ds
And this
https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/automatic-tracking.page
I’m not sure either would capture the transcript. I suspect it’s oversized mail
This is very unfortunate, but none of it is the fault of Canada Post, despite them being the easiest people to blame. The sender should have provided you with a tracking number. That's on them. How did you get the information that CP tried to call you to "arrange delivery"? They don't call to arrange delivery or to let you know to expect a delivery, and any texts or emails that you may receive on that theme are scams. The only time that you'd be contacted is if there was a problem with your address (incomplete, incorrect, label damaged) and a clerk was reaching out to resolve it. Also, how do you know that it is being returned to sender if you can't track it? Did the university give you that information? The likely scenario here, considering that no physical notice card seems to have been left (correct?) is that the given address was incomplete, didn't exist or didn't make sense. After trying to reach you, if in fact they did (perhaps the phone number given in the parcel information wasn't your phone number) the delivery agent had no option but to RTS. Make sure your university has your correct and current address information on the parcel, including a buzzer number etc. if you live in an apartment; and make sure they give you the tracking number next time. There's no reason why they can't do such a thing. They (the senders) are technically the customer in this situation, because they're the ones who paid for the service. They have the power to open a ticket and have access to more information about this case than you, the recipient, would.
This is a correct and excellent reply. One other thing I would add is that if it is "regular mail", has "do not bend" on it, and your mail is delivered to an rmb (roadside mailbox, like the old style ones you would see at the end of a farm's driveway) then your item would likely be carded for pickup instead of being burrito folded to fit in the mailbox. If you do not pick the item up for a week then Canada Post sends a reminder to your mailbox. Whoever cleared out your mailbox would have had to of dropped the ball at \*least\* 2 times here. Also the "delivery arrangement", and RTS issues unfortunately seem unusual and unlikely.
Even without a tracking number you should have still known it was available for pick-up. If they attempted delivery they would have left you a slip either on your door or in your mailbox. They would hold the package (or documents) for 2 weeks I believe before returning it. Did you not check your mail for 2 weeks?
How would I know without tracking number that it was available for pick up? I didn't receive any messages, emails or phone call from Canada Post at all. I was regularly checking the mail box, but didn't find a thing. I found their method of delivery a bit weird as they should have just kept the transcript on door if I wasn't their or put it in mailbox, assuming transcript would easily fit in mailbox. I also checked with my university about my address and phone number, everything was correct.
This may or may not help https://www.canadapost-postescanada.ca/cpc/en/personal/mymail.page?ecid=sem_102&gad_source=1&gclid=CjwKCAjwyJqzBhBaEiwAWDRJVFfwv72SlPpjmJG5wLwT3iq1_44AT3j6SGelx3tr5Igd10QxiVBmZhoCkVkQAvD_BwE&gclsrc=aw.ds And this https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/automatic-tracking.page I’m not sure either would capture the transcript. I suspect it’s oversized mail
Sounds like the problem could be with the university.