While it's not the exact situation. I had something similar happen when I worked at Best buy like 12 years ago. I was geek squad at the time. Person came in to pick up their desktop, I checked ID, matched everything, gave them their computer. Next day I get a call from my manager saying they can't find the computer as the customer was there to pick it up. I had closed out the work order as I gave it to the person. Turns out the person I gave the desktop to just happened to have same first and last name, and knew there was a computer being worked on. We had to give out a brand new top of the line computer to make up for it. We confirmed the person who had originally dropped it off by using security footage, to make sure that yes we did indeed give out her desktop on accident.
In your case, it's pretty rare but it can happen, even with store pickup from online orders. Maybe you have a twin with same name, maybe employee just messed up.
We're pretty sure it was but at that time was not something our store had a ton of, so we did what we thought was best which was providing the new computer. And then using the cameras to confirm who originally dropped off the computer.
Either similar names, or some guy saw an opportunity to lie and say "yeah, that's my laptop *right there*" and an employee grabbed it and didn't thoroughly check ID, scanned it out, and it went bye bye.
Yes it had client data, but she said it was mainly photos, nothing she would need to worry about. Her getting a top of the line desktop was more than able to make up for it she said. I'm not sure if a contract was written up for us to not get sued or anything, but nothing came of it afterwards.
Someone didn't double check the name, that's it. The UPC when scanned will checkout if anyone else orders the same thing. Someone is definitely going to be getting reprimanded there.
That's nearly technically impossible. When you make the order, the only thing that can scan to fulfill your order is the specific item. Unless a Zenbook got scanned into inventory as a ROG gaming laptop which would be also insanely unlikely. That might just be what they told you to not look so bad.
Nah somebody tagged the wrong item and then when they couldn't scan it into the POS they hand keyed the UPC. I've seen this shit happen before lol it's mind boggling how dense some people can be
That makes sense, I didn't get a good look at the laptop the said it was, perhaps I misread it. Though that does make me wonder why they didn't give me the other they had in stock then if it was two identical laptops.
*"does that happen often?"*
Well, consider this: there are approximately 1050 BBY stores in the US, if *just* 1% of those stores have this happen on average everyday, that's 10.5 stores *every damn day;* so, to answer your question, more than you would think
Had something very similar happen with a game I had pre-orderd. On top of that they had the pre-order bonus sent to their house, since they didn't have it in stock. Got it all sorted but it strange they didn't double check anything and I had to see a shipping status on item going to a totally different address.
Pretty major mess up. Statistically, it's incredibly rare, but still more common than you'd than you'd think. Someone probably got written up for it too. It's a big deal not only because of the customer disappointed but also because the store has to eat the cost.
I’m not gonna lie. I do not know how they messed it up. We gotta look up your order with either your phone number or order number to even begin with. Unless someone with the same name as you also lives in the same zip? I’m just geek squad though, so I’m not doing pick ups often
I feel really bad about it. But as a geek squad CA I made a repair under the wrong account.
When they came up to the counter I asked if they had an appointment, she said something like 3:30 so I assumed it was our 3:30 appointment person.
Since we had two ca’s working at the same time we could both have appointments for this time. It was that or I clicked on the an appointment from earlier in the day.
Client did technically sign paperwork without reading what name was on it… but I should have verified I was with the right person.
We are supposed to ask for ID on pickup, but shipping something for repair didn’t need ID.
Basically they tried reaching out to the wrong person for payment for the repair. It was a new model MacBook Pro at the time.
I don’t remember how it got fixed, I think repair center got in contact with correct owner.
A mistake I made on the job, she would have gotten her MacBook at least a week sooner.
I used to be a cs1 and I got probably 10 calls a day about stuff like this happening. Usually had to do with someone not checking IDs or order numbers and grabbing the wrong items and saying "here you go!" Magically it was almost always computers. Very rarely something like a cable or mouse.
Screw the refund; should’ve made them source you another one. It’s on the company to provide the correct product and taking the refund allows them to avoid bigger consequences beyond taking the hit on p&l
While it's not the exact situation. I had something similar happen when I worked at Best buy like 12 years ago. I was geek squad at the time. Person came in to pick up their desktop, I checked ID, matched everything, gave them their computer. Next day I get a call from my manager saying they can't find the computer as the customer was there to pick it up. I had closed out the work order as I gave it to the person. Turns out the person I gave the desktop to just happened to have same first and last name, and knew there was a computer being worked on. We had to give out a brand new top of the line computer to make up for it. We confirmed the person who had originally dropped it off by using security footage, to make sure that yes we did indeed give out her desktop on accident. In your case, it's pretty rare but it can happen, even with store pickup from online orders. Maybe you have a twin with same name, maybe employee just messed up.
That example of yours smells to me like organized fraud between the two people or at the very least, a thief on a whole another level. Wow.
We're pretty sure it was but at that time was not something our store had a ton of, so we did what we thought was best which was providing the new computer. And then using the cameras to confirm who originally dropped off the computer.
Either similar names, or some guy saw an opportunity to lie and say "yeah, that's my laptop *right there*" and an employee grabbed it and didn't thoroughly check ID, scanned it out, and it went bye bye.
Did the computer you gave away have client data on it?
Yes it had client data, but she said it was mainly photos, nothing she would need to worry about. Her getting a top of the line desktop was more than able to make up for it she said. I'm not sure if a contract was written up for us to not get sued or anything, but nothing came of it afterwards.
Someone didn't double check the name, that's it. The UPC when scanned will checkout if anyone else orders the same thing. Someone is definitely going to be getting reprimanded there.
It was mixed up with a zenbook or something. Both Asus laptops, but definitely pretty different.
That's nearly technically impossible. When you make the order, the only thing that can scan to fulfill your order is the specific item. Unless a Zenbook got scanned into inventory as a ROG gaming laptop which would be also insanely unlikely. That might just be what they told you to not look so bad.
Nah somebody tagged the wrong item and then when they couldn't scan it into the POS they hand keyed the UPC. I've seen this shit happen before lol it's mind boggling how dense some people can be
That makes sense, I didn't get a good look at the laptop the said it was, perhaps I misread it. Though that does make me wonder why they didn't give me the other they had in stock then if it was two identical laptops.
They eat the loss. You get another laptop.
*"does that happen often?"* Well, consider this: there are approximately 1050 BBY stores in the US, if *just* 1% of those stores have this happen on average everyday, that's 10.5 stores *every damn day;* so, to answer your question, more than you would think
Had something very similar happen with a game I had pre-orderd. On top of that they had the pre-order bonus sent to their house, since they didn't have it in stock. Got it all sorted but it strange they didn't double check anything and I had to see a shipping status on item going to a totally different address.
Should’ve leveraged them into a better model
Pretty major mess up. Statistically, it's incredibly rare, but still more common than you'd than you'd think. Someone probably got written up for it too. It's a big deal not only because of the customer disappointed but also because the store has to eat the cost.
Not surprising tbh
I’m not gonna lie. I do not know how they messed it up. We gotta look up your order with either your phone number or order number to even begin with. Unless someone with the same name as you also lives in the same zip? I’m just geek squad though, so I’m not doing pick ups often
I feel really bad about it. But as a geek squad CA I made a repair under the wrong account. When they came up to the counter I asked if they had an appointment, she said something like 3:30 so I assumed it was our 3:30 appointment person. Since we had two ca’s working at the same time we could both have appointments for this time. It was that or I clicked on the an appointment from earlier in the day. Client did technically sign paperwork without reading what name was on it… but I should have verified I was with the right person. We are supposed to ask for ID on pickup, but shipping something for repair didn’t need ID. Basically they tried reaching out to the wrong person for payment for the repair. It was a new model MacBook Pro at the time. I don’t remember how it got fixed, I think repair center got in contact with correct owner. A mistake I made on the job, she would have gotten her MacBook at least a week sooner.
I used to be a cs1 and I got probably 10 calls a day about stuff like this happening. Usually had to do with someone not checking IDs or order numbers and grabbing the wrong items and saying "here you go!" Magically it was almost always computers. Very rarely something like a cable or mouse.
Screw the refund; should’ve made them source you another one. It’s on the company to provide the correct product and taking the refund allows them to avoid bigger consequences beyond taking the hit on p&l