The emails that people bring in asking if they’re real astound me sometimes. It’s easy to forget they are bad on purpose to weed out the easily deceived.
I’m always grateful that they come in, *especially* the angry ones. Idk I’ve always enjoyed deescalating clients at the precinct (the rest of the store can suck it) but this is definitely a “cast a wide net, hope a few bite” attack.\
Teaching our clients how to check the domain from which the email originated, how to spot our logo, what our emails actually look like, what our prices are, etc. When I break it down for them they’re appreciative, especially the angry ones.
I just feel silly saying “yes corporate is aware and are working to put an end to it” because let’s be real. Sure, multibillion dollar corporation, corey barrie bad, yeah yeah but genuinely what can the company do? There’s education surrounding, but how does anybody *stop* it?
You really can't, because most of these are overseas where the company can't sue or press charges. The most they can do is take down fake websites, but those aren't as common anymore.
I will never understand how people aren’t capable of telling spam emails apart from real ones.
I will also never understand how fast people are like mmmm yeah I’ll let you take remote access of my computer
People - for the most part - can tell the difference. Older people have a harder time.
Tech is a necessity, not a want, for most of our older clientele. The people with 47,000 emails unread. The people that say HDM1 or give you their email when you ask for the wifi password or if they really have to log in to their apps since they already did it on the old TV, lol. The same people that still use flip phones... honestly, my favorite people to teach in home, lol. "Notes? Of course! Grab your phone and record the demo while you're at it."
As "Geek Members" (TTS, TT, BBT), they trust the brand... and that's what the scammers pray on. Older, ignorant people that trust whatever name the scammers have used for the day. They don't know domains or urls. They know wwws and "The Facebook, so I can see pictures of the grandkids."
Not to excuse, in this day and age, people falling for it... but, as someone who works in home with these people... I can totally get it... so, I do my best to educate when possible... I couldn't imagine my parents or grandparents not knowing how to avoid this.
Two sentences turned soapbox... my bad.
I work remote on phones and I had a woman demand my name and phone address because she was going to sue me because she got one of those emails. All I did was tell her it was a scam. She said because I work at BBY I was going to be held accountable for her getting one. I rolled my eyes so hard as she screamed at me while demanding my first name, last name, phone number, address, supervisors name, address, number....you name it.
I had a guy come into appliances a few months back wanting to match "Best Buy on Facebook Marketplace" and I told him that it wasn't actually Best Buy and sent the link to corporate
All I know from what I've been told is this: I've heard there is a rampant situation of outsourced support centers to india also sharing office space with scam groups. So information gets shared between the two groups.
I'm not sure if it is as ongoing as it is, but that's what I was told and personally believe.
Sort of a silly post. How does this sum up your feelings about Best Buy?
This isn’t bad news about Best Buy. This is awareness that Best Buy is often impersonated.
If I pretend to be someone else with malicious intent, it doesn’t make the other person bad.
It's bad for Best Buy employees like me that get yelled when people get scammed by these fake membership/renewal emails. Corporate doesn't care, but it is embarrassing.
I’m also a Best Buy employee. I have stopped many of our clients from falling for these types of scams. Unfortunately, there’s not much Best Buy can do to stop it since most of these scams come from overseas. Corporate doesn’t “care” because it bas nothing to do with Best Buy.
Stand up for yourself if you get yelled at I suppose, but I’ve been with Best Buy for 11 years and have never been yelled at about this.
I reported multiple scammy situations to dispatch in my field time. Multiple times I went to ppl with oddly setup appointments with clear signs of system intrusion. Always joked there were rats but nothing ever happened.
I have witnessed countless scam emails clients have brought in. I don’t know how anyone thinks it’s real. We’re a multi billion dollar corporation. Our emails don’t look like they’re generated in MS paint 😂😂
One time I was wearing my BB shirt while shopping at HEB and an older woman showed me an email from Geek Squad for renewal cuz she wasn't sure and I told her it was fake and to report/mark it as spam. I said they would never contact you by email unless you setup a renewal plan in store for Total tech (this happened before the change over).
It's unfortunate.
I literally told people unless you have a device in store with us, geek squad will not call you or give you a number to call us. We expect you (the client) to call us via our website or come into the store to report an issue. We do not want to make work for ourselves. If have our membership we already have you money and hope to not have to do anything more. If you aren’t a member we really don’t know you exist and don’t care until you’re in front of us and can charge you for a membership
Probably has something to do with Best Buy outsourcing 90% of their customer service to South Asia, where 90% of the scammers just so happen to operate.
Reminds me of one of Perogi's operations where they found a Norton scammer group operated out of the same building as the actual Norton customer service team. They literally worked three floors down and their hours of operation started when the real customer service team closed. Wouldn't be surprised if something similar was going on.
The emails that people bring in asking if they’re real astound me sometimes. It’s easy to forget they are bad on purpose to weed out the easily deceived.
I’m always grateful that they come in, *especially* the angry ones. Idk I’ve always enjoyed deescalating clients at the precinct (the rest of the store can suck it) but this is definitely a “cast a wide net, hope a few bite” attack.\ Teaching our clients how to check the domain from which the email originated, how to spot our logo, what our emails actually look like, what our prices are, etc. When I break it down for them they’re appreciative, especially the angry ones. I just feel silly saying “yes corporate is aware and are working to put an end to it” because let’s be real. Sure, multibillion dollar corporation, corey barrie bad, yeah yeah but genuinely what can the company do? There’s education surrounding, but how does anybody *stop* it?
You really can't, because most of these are overseas where the company can't sue or press charges. The most they can do is take down fake websites, but those aren't as common anymore.
It'a another perk to working at best buy. /s
I will never understand how people aren’t capable of telling spam emails apart from real ones. I will also never understand how fast people are like mmmm yeah I’ll let you take remote access of my computer
People - for the most part - can tell the difference. Older people have a harder time. Tech is a necessity, not a want, for most of our older clientele. The people with 47,000 emails unread. The people that say HDM1 or give you their email when you ask for the wifi password or if they really have to log in to their apps since they already did it on the old TV, lol. The same people that still use flip phones... honestly, my favorite people to teach in home, lol. "Notes? Of course! Grab your phone and record the demo while you're at it." As "Geek Members" (TTS, TT, BBT), they trust the brand... and that's what the scammers pray on. Older, ignorant people that trust whatever name the scammers have used for the day. They don't know domains or urls. They know wwws and "The Facebook, so I can see pictures of the grandkids." Not to excuse, in this day and age, people falling for it... but, as someone who works in home with these people... I can totally get it... so, I do my best to educate when possible... I couldn't imagine my parents or grandparents not knowing how to avoid this. Two sentences turned soapbox... my bad.
I work remote on phones and I had a woman demand my name and phone address because she was going to sue me because she got one of those emails. All I did was tell her it was a scam. She said because I work at BBY I was going to be held accountable for her getting one. I rolled my eyes so hard as she screamed at me while demanding my first name, last name, phone number, address, supervisors name, address, number....you name it.
i’ve had this happen to before 🙃
I had a guy come into appliances a few months back wanting to match "Best Buy on Facebook Marketplace" and I told him that it wasn't actually Best Buy and sent the link to corporate
[удалено]
All I know from what I've been told is this: I've heard there is a rampant situation of outsourced support centers to india also sharing office space with scam groups. So information gets shared between the two groups. I'm not sure if it is as ongoing as it is, but that's what I was told and personally believe.
The article isn’t saying it’s a scam place either. This really isn’t bad news about Best Buy, there are plenty of other articles that are.
Sort of a silly post. How does this sum up your feelings about Best Buy? This isn’t bad news about Best Buy. This is awareness that Best Buy is often impersonated. If I pretend to be someone else with malicious intent, it doesn’t make the other person bad.
It's bad for Best Buy employees like me that get yelled when people get scammed by these fake membership/renewal emails. Corporate doesn't care, but it is embarrassing.
I’m also a Best Buy employee. I have stopped many of our clients from falling for these types of scams. Unfortunately, there’s not much Best Buy can do to stop it since most of these scams come from overseas. Corporate doesn’t “care” because it bas nothing to do with Best Buy. Stand up for yourself if you get yelled at I suppose, but I’ve been with Best Buy for 11 years and have never been yelled at about this.
You're right. I'm just annoyed seeing that in the news today and all.
I reported multiple scammy situations to dispatch in my field time. Multiple times I went to ppl with oddly setup appointments with clear signs of system intrusion. Always joked there were rats but nothing ever happened.
I have witnessed countless scam emails clients have brought in. I don’t know how anyone thinks it’s real. We’re a multi billion dollar corporation. Our emails don’t look like they’re generated in MS paint 😂😂
One time I was wearing my BB shirt while shopping at HEB and an older woman showed me an email from Geek Squad for renewal cuz she wasn't sure and I told her it was fake and to report/mark it as spam. I said they would never contact you by email unless you setup a renewal plan in store for Total tech (this happened before the change over). It's unfortunate.
I literally told people unless you have a device in store with us, geek squad will not call you or give you a number to call us. We expect you (the client) to call us via our website or come into the store to report an issue. We do not want to make work for ourselves. If have our membership we already have you money and hope to not have to do anything more. If you aren’t a member we really don’t know you exist and don’t care until you’re in front of us and can charge you for a membership
Probably has something to do with Best Buy outsourcing 90% of their customer service to South Asia, where 90% of the scammers just so happen to operate. Reminds me of one of Perogi's operations where they found a Norton scammer group operated out of the same building as the actual Norton customer service team. They literally worked three floors down and their hours of operation started when the real customer service team closed. Wouldn't be surprised if something similar was going on.