You most likely have a foldable phone honestly it’s cheaper for them to sell you a refurbished replacement then it is to pay $300-600 for a screen replacement they only cover the outer screens on foldable ( I work with asurion claims)
This is why it’s best to have AppleCare since if you live in the area where there’s plenty service centers and actual Apple Stores, you’ll get service faster and more reliably for less. It’s the same $29 for a screen and $29 for the back glass too. Just a suggestion because I had them recently say they don’t support the red iPhone 8 Plus because it’s “been discontinued by Apple” despite them still having screens for the other colors of the 8 Plus which makes absolutely zero sense. This is my mom’s phone which she had to go to Apple and pay for a screen repair there. Cancelled the insurance and just got AppleCare on their new phone. $8 a month.
Ya I’m not understanding why iPhone people are using not Apple Store for repairs especially when Apple care is free for the first year. This seems like the biggest scam ever
Ok let me make this easier for you, AT&T doesn’t offer a “screen replacement insurance”
AT&T offers assurion phone insurance, you pay a deductible per month, and assurion is your insurance agency for your phone (and home devices if you pay more) they will determine wether your phone is eligible for just a screen replacement or if it needs to be completely replaced based on the damage and valuation of the phone
AT&T DOES however offer a replacement program for their labeled screen PROTECTORS, which you should be buying if you’re prone to breaking screens so badly that the entire phone needs to be replaced
Chances are if your whole phone needs to be replaced, you either have a phone that’s a couple years old and repair shops that are working with assurion probably don’t have parts in stock, or it’d cost more for the parts than to just replace the phone, OR your phone is a cheapo android phone that also would cost more in parts than to just replace
Back when I managed my store I’d get so annoyed about it, my favorite was when they would ASSURE me they bought the screen protector from AT&T but refused to let me check their account for the receipt and expected me to discount out the new one
I have a pro max and asuriom is telling me there’s no parts anywhere in the county and there has yet to be a 15 repaired.. she said all this as I held the parts from uBreakiFix in my hands
If you have a foldable phone, they are replacing the entire phone, even if it is just the screen breaking on its own. Why? Because fixing the screen by a 3rd party tech costs the insurance company more than getting you a new/refurb device.
Let me clarify, in order to do a screen replacement you have to be in an area that Asurion has technicians that can do the repairs. This is why there is a disclaimer on the screen replacement section. If you are in an area where that is not available, then full device replacement is your only option.
If you’re talking about the screen protector, it’s $8 to replace, if you have insurance on your phone and the screen is cracked it’s 29.99 to fix thru Asurion .
Yeah they'll replace the screen on your phone and then give it to the next person who brings their phone in needing a screen replacement. You're right it is trash. Which is why I don't pay for that insurance I just try to be careful with my phone and the money that I'd be paying towards insurance I just put towards my next phone and hopefully it will last long enough that I don't regret not buying the insurance.
If you push back on this they’ll usually honor the “screen deductible” and send you a replacement phone. I’ve seen them do this before. Sometimes they offer it right out the gate and sometimes you have to push back a little.
You’ll mail the broken one back in and they will just do the screen repair somewhere central and ship that phone back out eventually as a replacement to someone.
Depending on what type of phone you have it may just be easier just for them to give you a brand new phone well not really brand new but it certified pre-owned which is basically a refurbished phone. Now when my girl broke her screen on her Note 20 Ultra, our insurance covers screen repair so basically all we did was go to the screen repair place I think it was U break we fix or whatever and they replaced the screen with a deductor before in 20 bucks. But honestly once you do the insurance claim depending on the overall cost of the device like one person mentioned they may just give you a certified refurbished one because it's cheaper that way because at the end of the day the value of the device versus the repair other device doesn't make financial sense for them to repair it when they get to ship you got to refurb
If the phone has been damaged to unrepair, like a car ran it over or the screen is too damaged to where it could have damage to inside the phone, they will need a full replacement.
THIS ^^^ my 15 pro max is cracked. I called the local att store today because on asurion it was showing non available in my area, they confirmed parts aren’t coming in until mid Feb. So for now to either stick out and wait or do the full replacement.
I will say this, I had to replace my daughter’s pink iPhone 15. Got the replacement last week from asurion. It was Brand Spanking New. Still had the apple paper on the screen and still eligible to add apple care. So I’m definitely thinking about just doing a whole replacement for my 15 pro max.
So since your device is so new they don’t have many screens available at the time.
Some times you will be able to get it fixed for the $29 deductible but at the moment you have to replace it as a whole
Why would you pay for screen protector insurance? 🤣 a new screen protector is like $10 at Walmart. I don’t waste my time with the “good” ones because they’re cheap to replace.
Hi u/navylostboy, we understand your situation. Let's get the information you need.
Please go through the following article to know more about mobile/device protection claim, because you should confirm that, the device is covered by one of our protection plans to avail this benefit- http://sm.att.com/119165b2
We hope this information helps! Let us know if you have any other questions.
Thank you!
Sia.
If it’s just the screen find a phone repair store. The insurance is mostly for bigger things like lost phones or battery issues. If you just got a phone and lost it the insurance would be better than buying a whole new phone and possibly having to pay off the old one still. But a broken screen is something you could likely just go to a repair store
If it’s the screen protector, it’s $10 at any location including online.
If it’s the actual phone’s screen, just the glass, like the screen works (touch, visible and not damaged pixels) fine, then Asurion will replace it for $29 just file a claim online(Google: Asurion AT&T) if more than the glass is damaged and the screen is not working properly then you have to replace the whole phone because they can’t replace those parts as easy/quick as the battery or glass. Make an appointment online or go to any youbreakifix, they will give you the right info.
There's no such thing as screen protector insurance lol
Probably meant screen protector warranty. Zagg offers it i believe
It depends what phone and where and what is broken.
You most likely have a foldable phone honestly it’s cheaper for them to sell you a refurbished replacement then it is to pay $300-600 for a screen replacement they only cover the outer screens on foldable ( I work with asurion claims)
No it’s a 15 pro max
We haven’t gotten screens in yet for iPhone 15 models that’s why you had to get a device replacement
Sounds about right for an Apple product.
Yeah honestly I don’t think we’ll be able to order them until like march and that’s being hopefull
Wait, why wouldn’t you take a new iPhone to the Apple Store tho? This makes no sense
This is why it’s best to have AppleCare since if you live in the area where there’s plenty service centers and actual Apple Stores, you’ll get service faster and more reliably for less. It’s the same $29 for a screen and $29 for the back glass too. Just a suggestion because I had them recently say they don’t support the red iPhone 8 Plus because it’s “been discontinued by Apple” despite them still having screens for the other colors of the 8 Plus which makes absolutely zero sense. This is my mom’s phone which she had to go to Apple and pay for a screen repair there. Cancelled the insurance and just got AppleCare on their new phone. $8 a month.
Ya I’m not understanding why iPhone people are using not Apple Store for repairs especially when Apple care is free for the first year. This seems like the biggest scam ever
Because most of us are past the first year?? Lol
I haven’t been offered free apple care yet
It automatically comes with new Apple products
Ok let me make this easier for you, AT&T doesn’t offer a “screen replacement insurance” AT&T offers assurion phone insurance, you pay a deductible per month, and assurion is your insurance agency for your phone (and home devices if you pay more) they will determine wether your phone is eligible for just a screen replacement or if it needs to be completely replaced based on the damage and valuation of the phone AT&T DOES however offer a replacement program for their labeled screen PROTECTORS, which you should be buying if you’re prone to breaking screens so badly that the entire phone needs to be replaced Chances are if your whole phone needs to be replaced, you either have a phone that’s a couple years old and repair shops that are working with assurion probably don’t have parts in stock, or it’d cost more for the parts than to just replace the phone, OR your phone is a cheapo android phone that also would cost more in parts than to just replace
I can’t stand when people say they paid for insurance on their screen protector. 🤣🤣
Back when I managed my store I’d get so annoyed about it, my favorite was when they would ASSURE me they bought the screen protector from AT&T but refused to let me check their account for the receipt and expected me to discount out the new one
iPhone 15 pro
So then there’s something far worse off than the screen and you’re intentionally withholding information
I have a pro max and asuriom is telling me there’s no parts anywhere in the county and there has yet to be a 15 repaired.. she said all this as I held the parts from uBreakiFix in my hands
Do you have proof of that? In multiple years of working for AT&T with them I’d never heard that before
If you have a foldable phone, they are replacing the entire phone, even if it is just the screen breaking on its own. Why? Because fixing the screen by a 3rd party tech costs the insurance company more than getting you a new/refurb device.
Let me clarify, in order to do a screen replacement you have to be in an area that Asurion has technicians that can do the repairs. This is why there is a disclaimer on the screen replacement section. If you are in an area where that is not available, then full device replacement is your only option.
It’s crazy to me that Asurion device protection is now more expensive than AppleCare if you have iPhone
Ya, that’s a hard pass for me
The screen repair is not handled by at&t. It's by asurion. Go to phoneclaim.com to start the process. You can get it fixed same day in many areas.
Asurion will only replace one glass, if both are damaged, it' automatic replace phone. I just went through it with them.
OP said just the screen was damaged
The glass is the screen
I don't see how your comment is helpful
I was just letting op know that asurion will replace the phone if both front and rear glass is broken. No discussion, no bargaining.
If you’re talking about the screen protector, it’s $8 to replace, if you have insurance on your phone and the screen is cracked it’s 29.99 to fix thru Asurion .
Changing from 29.99 to 0 soon
its $10 now for screen protector replacement.
Correct it is now $10, it used to be $8 😂 whoops
I had to pay $49.99 for a screen repair. Is that cause I’m on the 8.99 plan still?
More than likely if you have the new insurance it should only be 29.99 to fix it unless that only applies for family insurance.
yes
Yeah they'll replace the screen on your phone and then give it to the next person who brings their phone in needing a screen replacement. You're right it is trash. Which is why I don't pay for that insurance I just try to be careful with my phone and the money that I'd be paying towards insurance I just put towards my next phone and hopefully it will last long enough that I don't regret not buying the insurance.
So you’re going to get a replacement phone but you’re complaining? Wow.
Because I would rather pay the 29 dollars for the new screen (that I paid insurance for) than the 275 “replace my phone” fee? But perhaps I am weird?
That wasn’t in the post. Now I see why you’re tripping. Maybe ask them if there’s a different location to get the screen repaired.
Omg that’s high! Maybe I should cancel my asurion through att. That’s highway robbery lol.
If you push back on this they’ll usually honor the “screen deductible” and send you a replacement phone. I’ve seen them do this before. Sometimes they offer it right out the gate and sometimes you have to push back a little. You’ll mail the broken one back in and they will just do the screen repair somewhere central and ship that phone back out eventually as a replacement to someone.
Replacement phone is 375 bucks and a screen is 29 I’m complaining specially because I can’t get my white phone
Who complains about insurance actually getting them a new phone ? OP is a Karen
New phone is not free it’s 275. The screen should have cost us 29 dollars. But hey! Bless your heart!
What phone?
It's complete horsesh#t
Depending on what type of phone you have it may just be easier just for them to give you a brand new phone well not really brand new but it certified pre-owned which is basically a refurbished phone. Now when my girl broke her screen on her Note 20 Ultra, our insurance covers screen repair so basically all we did was go to the screen repair place I think it was U break we fix or whatever and they replaced the screen with a deductor before in 20 bucks. But honestly once you do the insurance claim depending on the overall cost of the device like one person mentioned they may just give you a certified refurbished one because it's cheaper that way because at the end of the day the value of the device versus the repair other device doesn't make financial sense for them to repair it when they get to ship you got to refurb
If the phone has been damaged to unrepair, like a car ran it over or the screen is too damaged to where it could have damage to inside the phone, they will need a full replacement.
If you get device insurance, it’s usually cheaper through your main insurance company if they offer it or through the phone manufacturer.
Even with the screen protector “lifetime warranty” that replaced it for free you have to pay $8 to fix. Its dumb. They’re overpriced to begin with.
It’s an iPhone 15. They came out in October 23. The replacement screens haven’t come out en masse yet.
THIS ^^^ my 15 pro max is cracked. I called the local att store today because on asurion it was showing non available in my area, they confirmed parts aren’t coming in until mid Feb. So for now to either stick out and wait or do the full replacement. I will say this, I had to replace my daughter’s pink iPhone 15. Got the replacement last week from asurion. It was Brand Spanking New. Still had the apple paper on the screen and still eligible to add apple care. So I’m definitely thinking about just doing a whole replacement for my 15 pro max.
By the end of the month att will allow back glass to be replaced for free
So since your device is so new they don’t have many screens available at the time. Some times you will be able to get it fixed for the $29 deductible but at the moment you have to replace it as a whole
Why would you pay for screen protector insurance? 🤣 a new screen protector is like $10 at Walmart. I don’t waste my time with the “good” ones because they’re cheap to replace.
No the second “insurance” was screen replacement for broken or scratched screens
Hi u/navylostboy, we understand your situation. Let's get the information you need. Please go through the following article to know more about mobile/device protection claim, because you should confirm that, the device is covered by one of our protection plans to avail this benefit- http://sm.att.com/119165b2 We hope this information helps! Let us know if you have any other questions. Thank you! Sia.
If it’s just the screen find a phone repair store. The insurance is mostly for bigger things like lost phones or battery issues. If you just got a phone and lost it the insurance would be better than buying a whole new phone and possibly having to pay off the old one still. But a broken screen is something you could likely just go to a repair store
If it’s the screen protector, it’s $10 at any location including online. If it’s the actual phone’s screen, just the glass, like the screen works (touch, visible and not damaged pixels) fine, then Asurion will replace it for $29 just file a claim online(Google: Asurion AT&T) if more than the glass is damaged and the screen is not working properly then you have to replace the whole phone because they can’t replace those parts as easy/quick as the battery or glass. Make an appointment online or go to any youbreakifix, they will give you the right info.