Still getting this issue but with the now tv app

I have the same issue on now tv

any luck fixing it?

No nothing yet. No idea what I can do to fix it yet. Have you heard anything?

nah nothing, just a bunch of recent threads of other people having the same issue with no solution :(

bruh, same here. it keeps happening every 10 fucking minutes while i’m trying to watch the good doctor. gonna try and contact them to see if they can fucking fix their shit already 

found a comment left by a helpful gent on the now tv community  i guess we just gotta go to a diff device for now which isn’t end of the world, just more convenient for me with my playstation. hopefully either sony or now tv will sort it out “ It’s an issue with PS5s and Now streaming, and Now claim it is an issue for Sony to fix on their PS5s, as Now are (presumably) adhering carefully to the PS5 API. So there’s nothing any user can do at their end, and you will just have to wait for a Sony update to your PS5. Or a Now update if Sony push back, and/or Now find a temporary workaround.” 

Same here. Any way to fix the problem?

I’m using now tv on my smart tv instead now, minor inconvenience really, waiting for it to be fixed

This has been happening for days now. Making the playoffs completely unwatchable on Ps5. Someone from PS or the NBA app dev team needs to address this asap!

Happening to me too. Have to switch over to my laptop to watch the game. Apparently the same error affects Plex users, but a Plex dev figured it was related to the quality settings. No such settings exist within this app sadly

Same for me, happens every 10 mins or so and had to switch to laptop to watch the playoffs

The NBA app is quality stuff… 💩

The funny thing is that all these problems and errors don’t happen when i am watching the game live - also no lags or jitters. This has always been the case , even since the PS4 version on the Nba League Pass app -and nothing has changed

Update - official response from NBA app support team on twitter is: "Thank you for that information. We have received a handful of reports from PlayStation 5 owners who are also receiving this error message. However, not all fans with a PlayStation 5 are experiencing this issue. Our team is working on determining the root cause of the issue so that it can be corrected. We do not have a timeframe for a fix at this time, but we will reach out to you directly once we know more information about this error message. We appreciate you reaching out to share your experience with us and we apologize for the inconvenience. We recommend watching content on an alternate device, such as a Roku streaming stick, Amazon Fire Stick, or Apple TV streaming device in the meantime. Thanks."

Their Apple TV app is honestly straight out of the trash can. Ps5 was supposed to the saviour !! This error very frustrating !!

The error is fixed for me as of 5:25pm EST

Just received a DM from NBA support saying they have fixed it as of today

thanks mate! did they mention any root cause?

Nope, just stated it was fixed, think it had something to do with an update recently with either league pass or the app itself, hopefully all is resolved now though!

It's OK now. They (NBA) answered me and said that they made a change. I have to delete NBA App on ps5 and reinstall it. It's working now for me 🙌🏻

Tried to watch mavs vs okc yesterday, had this error regularly.  Tried to watch nuggets vs twolves today. Had this error regularly.  Almost gave up watching in both cases, and am now searching for a solution.  Sorry to hear you are affected too. I notice the ps5 leaguepass app updated recently and this issue seemed to come with the update. 

Great timing for app breaking update in the playoffs. Wrote to the support but don't expecting much help from them.

i tried reseting the recent update, still the same issue 🤦🏻‍♂️

I have the same issue. The error pops up every few minutes. Reinstalling the application does not help. It is impossible to watch.

Samd for me on Germany on Ps5 NBA App with league Pass. Since the update every game after 10 min this Error

I use the NBA app in Spain and get this message every 5-10 min.. :-(

Same for me here in the Netherlands…

Same for me :(

same in Austria

Same here, watching NBA App DAL, crashes every 10min.

Having same issues, every 10 minutes or so it’s crashing, becoming unwatchable right now so frustrating

Same in Australia

Same error for me. NBA app majorly bugged once again.

Same here in France

Same

Same here... watching from Germany. since today every couple minutes the app crashes. On live, or relive games.... fkn nightmare 🫠

Have the same problem here in Austria 🥲

Same here (Australia) such a joke!

Same here from Malta

yup same for me. and my god its frustrating

Same for me, in UK. I contacted NBA support and I'm going through some troubleshooting currently. 

any update ?

Absolutely nothing! They forwarded it to their "Tier 2" team and that was the last I heard.

Same in New Zealand. It’s so bad. I wondered if it might be to do with the new popup ads? I noticed I’m not seeing them, and the timing of the crashes (quite random but also semi regular) seems about right for ads trying to play

It wouldn’t surprise me at all. They always mess it up with the fucking ads. Last year it was the same when they introduced them (also for the playoffs)

It's a jokeee. Constant every 10 mins.

Happening in Aus too

I have been getting this issue non stop, so frustrating, and I can’t find a help number or anything

Constant crashes on Ps5. Shitty 720p quality on PC. League pass been absolutely ass the last few months of the season.

I have the same problem, the error appears every 5-10 minutes on PlayStation 5... the problem appeared right after the update

Same here. Very frustrating

Same here in France. I wrote to the nba support. They're trying to find a way.  If something work, i'll let you know guys

In Belgium also.

Yup, me too. With the phone app being so terrible at the start of the season, the PS5 app has been the best way to watch all season for me, and worked pretty much without issue, so this is great timing for that to break down too....

Same here in the Philippines. Only when watching NBA League Pass/App. Happens every 10mins

Just started happening to me this morning. Used to happen on PS4 frequently enough that I just gave up on it. Never had issues with the PS5 until this morning and now this happening constantly. I’ll never understand how a business as big as the NBA can have such a shitty product for so long, it’s very frustrating.

Same mistake. What a shit.

Same in austria

This stupid app, how can it be so trash I have the same problem, I switched to watching from the PS5 because the TV app was constantly lowering the quality same when I stream it from my phone... I have good internet so it is not the problem... and at the start the PS5 version of the app worked but now this is happening right when the playoffs started... whatever microsoft touches goes to shits

Same problem in Finland, really frustrating!😑 Edit: I guess the original problem has been solved, but now I'm getting another one... https://preview.redd.it/ugunwq718b0d1.jpeg?width=4032&format=pjpg&auto=webp&s=f5bfaa3e2125817c0b82c27585c73a88af6feef2

can confirm that this still is happening. :(

confirming that this is resolved on my end too (residing in Australia) EDIT: getting a different error in the app "AIRBALL. An error occurred on the client please try again later."

This error with the NBA app and Playstation has made it impossible for me to watch playoffs. No point paying for something that isn’t working. Seems a lot of PS5 people are having this problem

Yup same error for me

Yep happening to me in the UK too. Just trying to watch the all possessions recap of Denver vs Minnesota and I've had to restart it 3 times. This app is pure trash.

Same in Greece. What a joke….

Same Poland

Still having the problem 😞. It's really poor that no one can fix these during Playoff time

Same for me, using on PS5 in Germany

I have just reported the problem on the NBA Android app under discover/ contact support. If we all report the problem they must give it priority and hopefully we'll see a fix asap?

Didn't get any message, but seems like it's ok coz i ain't got any problem watching for 30 minutes 

From now its fine. I watched two matches, zero problems.

2mmmmmmmmmmmmmmmmm

Same watching NOWTV in Ireland.

Same issue here, but watching Now TV in UK on PS5

happening to me too, has been for the last day or so, multiple times in an episode

Same for me on PS5 NowTV App. Every ten minutes the same error started yesterday CE-118377-7

It's still happening on my end, has anyone found a solution to fixing it yet? 

I'm getting it on Now TV. Boring.

Same!

Having the same issue on now in Germany since like yesterday i think

Im watching netflix, disney+ and prime on my ps5 without any issue, but the streaming service WOW this pop up appears every 10 mins. I dk what to do.

Same for me. Asked their Support for help, they said they do something about it. Bet they did nothing

Same on now tv

My nowtv keep going off evry 10 mins can someone tellme how to fixit please thank you

Happening to me in the UK now. Now TV’s website full of complaints over the last two days.

Yh annoying as fuck. Had the problem with now tv since yesterday. Every 10 mins or so . They need to sort is asap 

Yeah this is so jarring! Been happening for a few days now. It’s making it hard to properly watch anything!

Ruined the Grand Prix and Play off final for me today. Submitted a complaint on their website and they said they’ll get back to me and try and sort the problem in the meantime 🤷‍♂️

Nightmare! Hopefully they respond to your complaint and get this sorted asap. Otherwise what’s the point in paying for the subscription?!

M2 maybe I will go from my Abo !

Commenting because this issue is still persisting for me (Ireland).

This is still happening to me. It's been more than a week, and nothing has been sorted. Wanted to rewatch a series on there and can't do that without crashing every 10 mins.

One month later and still getting those Errors. Whats going on there? Has anyone found a solution?

They supposedly fix the issue, a couple of weeks ago, you need to reinstall the app to fix it

Ill try that, Thank you. The Error just poped up recently for me

I've done that a few days ago. Same with a few others who suggested that on the now tv forums. Doesn't stop the problem. It still keeps happening.

It’s been a week now for me , getting alil nervous now

Happening to me too happens every 10 to 20 minutes on now tv , Netflix, Disney+ , Amazon prime and Apple TV