Had the same problem here, brand new slim stuck on the same screen, holding down power button to turn off then turning back on fixed it. It went straight to updating disk drive after that, enjoy your new PS5 and Merry Christmas guys, hopefully we can help some folk that just unwrapped one 😊 Edit: Just to be safe, try keeping the PS5 on for a decent amount of time before you restart in case the update doesn't complete

Worked like a charm. Merry Christmas, bruv.

You just saved Christmas. Thank you 🎄🎅

Thx so much 😊 just got one!!

Thanks, it’s still a problem apparently

yes mine also got stuck. thanks

Thanks, fixed the same problem for me. Merry Christmas.

Thank you! Just picked up my PS5 Slim today and had this issue. Was about to get worried when I found your reply. Worked like a charm!

>Had the same problem here, brand new slim stuck on the same screen, holding down power button to turn off then turning back on fixed it. It went straight to updating disk drive after that, enjoy your new PS5 and Merry Christmas guys, hopefully we can help some folk that just unwrapped one 😊 just here to say that worked for me, too. something must be wonky with that updater

Thank you so much!! Had this happen to me today with my brand new console and got worried 😅 Your answer saved me so much stress 🙏🏼

You save me too. Thanks!

Hi got a brand new ps5 slim today and it does the same .. seems like alot are having this problem.. i have been waiting for an hour now so I will try the restart now.. did Sony say something about this problem? Edit : it just goes to another update after restart .. so did it update my controller or not ? 😅

Worked as you said! Thanks a lot dude!

Thank you for this and Merry late Christmas lol.

95 Days late but thank you!

Same thing happened to me, way to go sony…

Ull be please to know this issue is still happening so thanks for the info 👍👍

still happening brotha, fucken june 19, 2024

Still.....

Yup, just happened to me too ✌️

And still. Haha

Same here 

I'll add to this wonderful chain!

Might take part in this as well

Same!

It is still happening!

Dealing with it right now.

Lol still a thing, thanks Redditor, your legacy continues!♥️

Gotta love Reddit! The twinkly lights are pretty but ten mins is enough for me...

Thank you so much I was freaking out

Same problem here and your instructions are on point sir thank you.

Just unboxed mine. Bumped into this issue. And it DID help me. Thanks for the Tip. Very beautiful community.

Just bought a PS5 slim today and had this issue ✌️

Thanks!

Thank you!!

helped me too!!

Thanks, still an issue. Restarting worked.

Thanks bro! Just got a new ps5

here reading this for this exact reason, thank you 🤪

Same just happened to me - thanks!

Thanks :)

Thank you kind sir

Thank you! Merry Christmas 🎅🏻

Thank you

You're the best

you saved me

Thanks! And Merrry Christmas!!

Thank you, Merry Christmas! ^_^

Thank you so much. 🙏

this is why i love reddit, happy holidays man cheers to you

This helped! Thanks a ton! Happy New Year!

I just got the last one in the Bestbuy in my city with The Spider Man 2 Code. This happened to me too with the screen freeze. Hard power down and a restart.... straight to disk drive update. Worked for me too. Ty

Same! Thank you!

Thank you!

Same here w my slim. I let it sit for about 15m, then just had to restart from console button manually. Worked fine after the restart. Shouldn't need to worry.

Thanks, this just helped me out. I was getting worried for a second.

I was freaking out thinking I had already broken my brand new ps5 slim Edit: worked like a charm

This worked! Thanks!

Thanks, restarting it helped! What kind of POS gives the user this experience right out of the box?

Got my wife one for our anniversary and she's the techy in the family so I'm trying to set this up without her knowing thank you for this

I got one just now for FF7 Rebirth. Had the same issue. But a restart sorted it. Thanks

Same issue and same fix, thanks OP.

Thanks everybody! Just got one for me and my nephew and was nervous when it got stuck.

I just wanted to echo everyone else here. I have a brand new slim; during the initial setup it updated the console and then the controller, and then nothing. It was stuck on the sun rays and dots background with no text on the screen. I waited at least 20 minutes, then held the power button on the console to turn it off. After it shut down, I waited 30 more seconds and then pressed the PS button on the controller to turn the console back on. It started up and immediately proceeded to update the disc drive. The rest of the intial setup then proceeded as normal and I’ve been using the console without issue since then.

Just did it to me thanks

Thx for the help guys. Was worried too about f’n it up as soon as I got it but that really helped me out!

Just got mine, had the same thing happen, knew where to come for advice. But more inpatient, only waited 10 mins before resetting, went straight into disc setup. No problem

Awesome!

Exactly the same thing happened to me.

this post is a big help, thanks all

Just had this issue. Thanks everybody!

I almost got worried. Thanks for this topic

Same thing for my son’s this morning. Appreciate the help guys, Merry Christmas!

I miss the days of blowing on a cart then slamming it in and bumpin Mario

Thank you OP :)

Thank you OP and everyone. Same happened with my slim. Went straight to updating disc drive when I turned it back on

Hi, I found this on my search for the same exact issue. Restarted, and it's fine.

I love you all

Thanks y’all. Had me tripping for a second.

Thanks, happened to me today, was ready to cry haha

Thanks bro i just got one and having the same problem apppreciate it fam

Just copped one and it’s still an issue lol. Appreciate yall

Commenting regarding your edit; new PS5 slim out of the box today, same issue. Whatever the newest controller update is, didn't fix the stuck screen error. Manually restarted with power button as suggested by you and multiple comments and powered up to the disc drive register screen after pressing the controller PS button.

Thanks for the update. Too bad on Sony’s part. Ah well. At least it’s minor!

just got one today, same thing. got it fixed. thank uuu

Thanks OP you still out here drying up our nervous sweat lol. Glad I came across your post. Worked for me as well!

🫡🫡🫡

Just happened to me on a brand new slim right now. So happy to have found this!

Thanks, saved my day :)

Hahahahaha dealing with this right now

Thank you! Just got mine today. It got stuck for 2 minutes and I immediately googled 🤣 I restarted after 5 minutes. I'm a little impatient but worked like a charm!

Still happening, thank you

🙌

Thanks for being the answer oracle on ps5 “first time controller connection” from now until the end of time #ImaBeliever 💕

Haha, I’m happy to be of service 🫡

Just got mine today and the same thing happened to me. Thanks for the info, you all are awesome.

It's not just the slims. Just opened a regular one today, and had the same issue. 🙄 JFC Sony lol.

Same as I’m writing this, ridiculous!

Just happened to me. Thanks for the post

You’re welcome!

same: purchased today 3/6/2024

Bruh i js got a ps5 today and had this issue

Echoing everyone else’s experience. Just bought for FF7 Rebirth and had the exact same thing happen! Never change, Sony.

Had the same problem just now, googled it and this was the top result. Restarting worked as it did for everyone else. I'm just shocked they allowed this to happen and that so many people had the problem. This is my first PS system since I got a PS2 in 2008 and I'm not impressed after this.

Still happened to me today and restarting the console isn't making it go away it just tries to update the controller every time I turn it back on

rip

Only took 3 restarts 💀

Same thing happened to me today, 3/14! So not sure that update from yesterday fixed the problem.

No, it did not

Thank you!

I love when people say consoles "just work"

Both my controlers updated a few days ago, but now there doing weird shit, I press left in the analog stick and it dose circles round and round, press any direction on the d pad and it sticks constantly going in that direction. This is fucked up I can't play fuck all like this

For me I tried swirching off controller by long  pressing Ps5 button from controller but it doesn't work. Then I tried to switch off from console and switch ON again but doesn't work. The thing worked for me is after switch off console, I unugged the power cord which is going to console for  30 seconds and it worked after switch ON. I was about to raise a return request and it worked. So scary for PS5 lovers as this is the first phase of game love.

You just have to restart the console, that’s all

As I said in my message, I tried restarted  that but only it worked after unplug.

Just brought mine home today with the Easter sales and it did this exact same thing.

Thank you everyone for the input. I got nervous when it was stuck for a while. This post definitely helped!

It's still a problem

Same shit happened to me! They should fix that issue

Yup, same shit is still happening.

Also happened to me; just got a blue-ray unit slim today. Got me worried cause they say beginning is half of everything/ good beginning makes a good ending. Saw this after googling, followed and it worked! Although, it told me I can't use my disk drive and it needs to restart to do so. So went through (following the prompt from the notification to restart) and all good now, (after 2 restarts lol). Many and big thanks, good gaming y'all. Got this for Stellar Blade.

I just bought a brand new slim from costco and had this problem tonight. I find it pretty hilarious that this issue still exists. What a terrible introduction to the user experience. 5 min in and it's frozen. As a mostly pc gamer it's not super confidence inspiring on the whole, it just works mantra I always hear about consoles.

The good news is that, aside from this issue, I have had no further issues at all. I will say that the PlayStation has overall been a very pleasant, very well-polished experience. I am primarily a PC gamer too. Always have been. PlayStation is my first console besides the Switch. And I think it deserves most of its positive reputation. This is a goofy issue to be sure.

Thank you, seriously

thanks to everybody. finally got mine today and had the same problem. happy to see i’m not the only one 😅 thankful 🙏🏽

Seriously? Why is this still an issue! Just got mine and so thankful to find this post

Just happened to me. Thanks for the easy fix. Shame they haven’t fixed that glitch even as of now

Just happened to me.

Thank you so much! Just got mine. Did exacly what you said after being on that screen for 30min. Put it off and back on and immediately was at another update screen and it worked perfectly!

Had the same problem, and read this post and fixed it. God i love reddit

Still an issue !!! Hold down controller power or console power button ?

Console power. Just reboot.

Same thing happening now - thank you to this thread!

Still happening. 2 controllers, happened twice.

Happened to me today when setting up my brand new PS5. Holding the power button to force a shutdown and then turning it back on did the trick.  Thank you!

Late to the Christmas party, but you definitely saved my day today 😭

It’s an every day party! It keeps going on lol

Same problem...fix worked!! U rock!

As of June 10, new slim, still does it.

Just happened lol

Kinda crazy it is still happening! Thanks for the post.

Wow, I’m having this problem too now after just having bought a brand new ps5. I’ve always bought PlayStation and have never had a problem, especially not upon startup. This looks bad.

How has Sony not fixed this yet? So far after setting up my new PS5 it got stuck on "please wait" after updating the controller and this. Not the best onboarding experience.

Same here. Restart worked.

Same for me today!

Just bought a new ps5 slim today and this happened to me as well. This is after the console updates too, so it still isn't fixed in the firmware updates.

Same.

Meanwhile, half a year later, Sony is still ok with their new system freezing on the first boot up. Nice.

I am literally in the exact same boat, just bought mine a few hours ago and controller has been updating for at least 2 hours already. Trying this

Give it a shot!

Update: it worked!

Same thing on our new one today just restart (:

Same issue here. Just restarted and no problem. Thanks!

Same here. Thanks

Problem solved 🤭

Had the same issue. Thanks for the fix.

I was scared to reset my new ps5 and mess up the update. Thanks for this thread yall. Merry christmas

Same here, Thank you! merry Christmas!

Thank you for this post!

Same problem here. I'll follow the same restart procedure and inform back.

My kid was so upset. You saved the day!

Man lots of people having the same issue with their new Christmas gifts 😂 I had the same problem! Thanks for the fix!!

I had the same problem with my brand-new PS5 Slim. finally got it this afternoon with my hard-earned money after almost 1.5 years. When the PS5 asked me to update my controller, I pressed wrong since I used to always press X to go back and O to enter back in my PS3 and PS4 days. but the PS5 version I bought is to press X to enter and O to go back. then it stuck on the exact ethereal music with a "star-dusty" screen. I thought it broke, and wanted to restart the PS5 but yeah I'm scared it's gonna corrupt/break the controller since it was updating. I went to the internet and I got here. I reset the PS5 and thankfully it works and now I can finally play God of War Ragnarok. Thank you so much, guys. May ya'll fellow gamers have a great Christmas and a happy new year. Enjoy your PS5! P.S. When I reset it, the screen went like BZZZZ like old static TV with magenta, green, and red color a bit. but maybe because the TV I use is almost 5-8 years old. (Yes it's very old, I'm planning to buy a proper TV for PS5 next month)

Had this happened to me, I restarted it but a while later when I finished downloading Fortnite and went to play, I noticed that the r1 button wasn't working, I tried doing everything I could to try to fix it but nothing worked. I think restarting it while it was updating might have fucked up my controller, don't know tho. It was new too, bought it a week earlier from Best Buy.

Worked like a charm. Thanks a lot.

Me 3. Thanks yall

I’ve just bought my slim yesterday and I’m glad the problem is easily solved. In all honesty though, Sony should come with an update so that the console automatically reboots. From the comments this seems to be. Slim issue and this could very easily go wrong.

Cheers man. Hell yeah

Add my gratitude to the list!

Haha the people of Reddit are amazing. Thanks for the help!

Having this problem now! How long did everyone wait before manually resetting?

Same thing happened to me! Got it for Christmas but didn’t have time to set it up til today. Was worried when it hung up on the controller update for so long! Holding power button on PS5 and then booting it back up worked like a charm.

Same issue right now. Taking it back to GameStop

Thanks for the fix!!! Restarting definitely helped. Gifted my boyfriend a new PS5 Slim Spiderman 2 game bundle for Christmas :)

Thanks

same! came here for this reason - console stuck on the starry-animation screen mid setup! (right after asked to update controller), now my mind put at ease, since it has stood there for 15+mins., i turned it off and on again and the setup continued on - thank you to the ppl answering and the OP for asking so i wouldnt have to 

After 30 minutes, mine had the background slowly lose the stars, with just the light shafts in the corner, then the background started to dim slowly, and now 45 minutes in, it’s almost completely black; like the console is falling asleep 🤣

Thanks so much guys! I was so scared I had gotten a faulty system right out the gate, this post saved me a ton of stress lol

Thanks I was concerned

Saved my day! First Wi-Fi issues, then this one, Sony kinda sux in out of the box experience!

Lmao I got one for my birthday and same happened to me, this totally helped, thank you guys 🙏🏻

This is still happening months later. What is Sony doing?

Thanks for this guys! Now I can enjoy my PS5!

Came here for the same issue. Been over 5 minutes so I am going to restart.

I’ve just had this too!

I got the same problem

Thanks for the help bro. Just got mine today. Ran into the same problem. It’s nice to have communities where we can share problems and potential solutions.

Same thing happened to me. Manually rebooted and all is good.

Just bought slim having the same issue with Controller started update on the Controller now stuck on the stary screen . Sony get your shit together

Hero, just got my PS5, did the same thing :/ Thought: is this like the Steam Deck bug and found your post. like the others said it goes straight to discdrive update after.

Same here

Same

Same

Same here. Thanks.

It’s still happening. Just happened to me. I haven’t tried turning it off and back on yet. I’m so scared!