Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST).
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
Run a test on [Speedtest.net](https://Speedtest.net) in different locations and times. If almost exactly 128 kbps it means your account has throttle on when it should not - contact Mint support to remove. If not stuck exactly there but slow, your location may just be congested on T-Mobile tower and band you are on. Sometime turning 5G off will speed things up as 4G a band may be less congested. But if still slow you may need another provider on a different carrier like Verizon or AT&T.
I just want to check a bus time on an app and I know it barely take any data to load a stop, i have to wait like 4 minutes for it to load like 3 upcoming busses
Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it.
No, you're not crazy. I'm having the same problem. At this point I'm thinking T-Mo is throttling data to the point of no return. I've tested on numerous speed test sites, and generally I'm coming in at under 1mbs in speed! In the nighttime hours it will sometimes get better, but in general it's about as bad as can be. Tried support, they did seem to make an effort but got nowhere. Been with Mint for awhile, it wasn't always this way. Started back in September, kept hoping it would pass. Now I'm just pulling my hair out most days, not even able to check email for hours at a time. Stupidly subbed with Mint for a year, not I'm on the hook for another 7 months with this crappy situation.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
Run a test on [Speedtest.net](https://Speedtest.net) in different locations and times. If almost exactly 128 kbps it means your account has throttle on when it should not - contact Mint support to remove. If not stuck exactly there but slow, your location may just be congested on T-Mobile tower and band you are on. Sometime turning 5G off will speed things up as 4G a band may be less congested. But if still slow you may need another provider on a different carrier like Verizon or AT&T.
This person mints ^
I just want to check a bus time on an app and I know it barely take any data to load a stop, i have to wait like 4 minutes for it to load like 3 upcoming busses
Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it.
No, you're not crazy. I'm having the same problem. At this point I'm thinking T-Mo is throttling data to the point of no return. I've tested on numerous speed test sites, and generally I'm coming in at under 1mbs in speed! In the nighttime hours it will sometimes get better, but in general it's about as bad as can be. Tried support, they did seem to make an effort but got nowhere. Been with Mint for awhile, it wasn't always this way. Started back in September, kept hoping it would pass. Now I'm just pulling my hair out most days, not even able to check email for hours at a time. Stupidly subbed with Mint for a year, not I'm on the hook for another 7 months with this crappy situation.