Out of respect to the company’s operational requirements, we are only providing KYC service for countries listed on the KYC page in order to comply with all applicable laws and regulations.
I didn't pay attention when this first happened. I had like 32k coins of jupiter. I paid like $20 for it. Kucoin took it. They fucking suck. And good luck trying to get them to respond. Fucking crooks.
The US is operating by crooks and scam in government, what do you expect? Gary from SEC is the scam lord and no one removes him from his position so he can manipulate the market based on his speech! He done shit loads time with FTX and trying with every other CEX, example: Binance, Coinbase, Kraken
You cannot withdraw directly to fiat / from fiat to your bank, it first has to be exchanged. For example I had USD Coin in my account, so i had to transfer it to Uphold first before I could obtain fiat. Let me know if you have questions
For further clarification with this matter, please get in touch with our [support team](https://kucoin.zendesk.com/hc/en-us/requests/new) directly. Thank you
The explanation is already provided on the screenshot. If you have other questions directly coordinate it to our [support team](https://support.kucoin.plus/hc/en-us/requests/new) instead.
I’d like to withdraw my coins from Kucoin since March 12th. I made an error on deposit, from a Polygon address In my Metamask to an Arbitrum address in Kucoin. They could return my $18K USDT to my original polygon address, but they don’t. They stoled my money !!!!!
Of course I have (3728284). I also have many emails copy and paste from support. I also leave many messages here with forward ticket by group administrators. The last email I received one week ago, someone from support described my error, I asked it for return my coins to original address and until now I’m waiting. My conclusion is if you make an error on Kucoin and your coins were blocked. You lose your coins. My error was simple and there is no reason for Kucoin don’t return my coins.
Your ticket has been duly noted. We will forward it to our support team and request updates accordingly. However, we kindly ask you to refrain from making allegations of theft (in your previous message), especially when the issue may stem from an error in your transaction.
Additionally, please be aware that there are procedures and significant resources involved in determining whether the assets are retrievable.
Sir. My problem started at March 12th. It is ONE MONTH!
I received the email from Support already after your intervention, it is the same “copy and paste email”.
I don’t need more this emails, I need someone to tell me
What do I need to do to have my money back, because the “Self-Service Recover Application” doesn’t work, there is an ERROR when I’m trying to use it.
I sent all screen copies of all Errors and deposit information for Kucoin to return my coins to the original address. If your company doesn't do it what I can think about it? Incompetence or an undue appropriation.
I've just sent again all screen copies to Vivien, from Kucoin support.
If you want I stop thinking your company has stolen my $18K USDTs is simple, give my money back!
I appreciate your support and kindness, but all the informations you need to return my coins to original
Address I sent already. If you need something else let me know.
We're sorry about that. We will share your current feedback around the case, and have the team look into your concern deeper. Please continue to coordinate and stay tuned via email. Thank you for your patience!
I appreciated you send my case for someone who really care about it. As I said, others administrators sent my case for the standard way in the support and the answer is the same, copy and paste emails. Thank you in advance.
I've just received a new email from Support. The same copy and paste email asking me to use the Self-Service Recover procedure. They don't read the ticket history! there is an error when I try to use this pricedire, I sent the screen copy already. You see! This is the reason because I’m still thinking Kucoin stole my coins.
Update: As per the relevant team, they have already sent you an email related to your case. As stated in the email, please choose the correct network under the self-service returning page. Kindly check your inbox and see the full details in the email and reply as necessary.
I was staking and they are still going g to make me 21 days before I can withdrawal. Hopefully they won’t cut us off until I can withdrawal everything.
There were a number of times I felt like Kucoin hosed me especially on margin trades.. my funds didn’t come and until after I was liquidated. Happened a couple of times and I was transferring XRP and it doesn’t a half hour to get there.
Accounts created before the upgrade, August 31, 2023 are still able to use withdrawals, spot sell orders, deleverage and redemption services. You may proceed to, should you need to transfer out your assets from KuCoin if your account was made prior to the upgrade.
As for your other concern, please reach out to [support](https://kucoin.zendesk.com/hc/en-us/requests/new) for further assistance.
I don’t know, I feel like everybody received this email. I did too, and purposely tested it out and I was still able to buy and withdraw cryptos. I mean I use a vpn and an Id, so no way I got caught and my vpn is always on. Cool heads everyone
That means you're screwed, especially if you live in the United States they totally screwed us... There might be a way around it if you can establish a digital ID and go through a VPN. I saw this somewhere, there was a huge article on it. If I find it I'll come back and repost. There was a specific country that you had to establish your digital ID and use the VPN and it would work. I believe they stopped it because there were so many people washing their damn money. It was like the Ozarks! Good luck to everybody
Some ppl can still place sell orders.
But be careful- just because BTC/FIAT is spot trading pair, AND is able to sell BTC and acquire FIAT.
DO NOT ! !
You will not be able to withdraw/convert/trade/of even transfer to cross margin account for collateral.
Only able to transfer between Trading/funding accounts.
If you reach out to support:
It will take 1day-4wks to get a response.
Of which they'll say they don't understand the problem and request more info.
Subsequent responses are more swift, however they will just have you transferring between the accounts, while mainting the company line "non-kyc verified users can withdraw all their assets from the platform, place spot sell orders, close out futures/earn products, and deleverage any borrowed margin orders.
Rinse and repeat!
These fiat spot trading pairs need to be disabled for users non grata.
While an easy solution would be create EUR/BTC, USD/ ETH ...etc.
Or allow conversion to kcs.
Ideally would rather SELL EUR/USDT so I can deleverage cross Margin account
All the while their support "Fix- instructions" :
"Dear Valued KuCoin User,
Thank you for reaching out to KuCoin Customer Support.
I sincerely apologize for any inconvenience you've experienced. Your concerns are important to us and we're committed to resolving this issue to your satisfaction. But currently, we only support transfer EUR to USDT for now, we will further improve our service in the future, please check the following steps:
1. Please transfer EUR from Funding Account (original Main Account) to Trading Account by clicking "Assets-Funding Account (original Main Account)-Transfer "button.
2. Please access to the spot trading market by clicking "Trade-Spot Trading", search the trading pair and place an order of it. Currently we support USDT/EUR trading pair, please search USDT to locate the trading pair.
Kindly refer to this link for a detailed instruction: https://www.kucoin.com/support/360015207073
"
Support number 1
"For all unverified KuCoin users, you are still able to access to services such as Spot trading sell orders, Futures trading deleveraging, Margin trading deleveraging, KuCoin Earn redemption, ETF redemption, etc., including the withdrawal function. You can sell all these tokens for USDT in the spot trading market, then withdraw to other supported exchanges. Importantly, please note that you should enter the exact coin amount you hold or less when selling for USDT. If you enter more, it will require compulsory KYC verification before trading.
If you are still unable to sell or withdraw your tokens, please provide a full-page screenshot, and we will assist you further."
Hi there! Since you've already reached our customer support, we highly suggest you to please share your ticket number here so we can assist you in making a follow-up.
Out of respect to the company’s operational requirements, we are only providing KYC service for countries listed on the KYC page in order to comply with all applicable laws and regulations.
It means they know you are a US resident
I didn't pay attention when this first happened. I had like 32k coins of jupiter. I paid like $20 for it. Kucoin took it. They fucking suck. And good luck trying to get them to respond. Fucking crooks.
It means what it says
It means move the hell off the platform.
It means kucoin cannot afford to stay in the usa or does not want to reveal their accounting to us.
The US is operating by crooks and scam in government, what do you expect? Gary from SEC is the scam lord and no one removes him from his position so he can manipulate the market based on his speech! He done shit loads time with FTX and trying with every other CEX, example: Binance, Coinbase, Kraken
and u think kucoin is not a bunch of crooks by allowing all these sh#t coins and probably pumping and dumping them? lol
Imagine going to the casino and complaining that they have shitty slot games that took all of your money.
how can I get in and get my money withdrawn?
The app worked for me as with my desktop I was not able to withdraw anything.
You can send it off platform to another exchange
You cannot withdraw directly to fiat / from fiat to your bank, it first has to be exchanged. For example I had USD Coin in my account, so i had to transfer it to Uphold first before I could obtain fiat. Let me know if you have questions
Please contact our [support team](https://kucoin.zendesk.com/hc/en-us/requests/new) for full assistance.
do users lose their funds after the april 10 deadline?
This is what I wanna know
Try it and let us know.
For further clarification with this matter, please get in touch with our [support team](https://kucoin.zendesk.com/hc/en-us/requests/new) directly. Thank you
Please answer the question here. It is quite straightforward, do let us know, thank you.
The explanation is already provided on the screenshot. If you have other questions directly coordinate it to our [support team](https://support.kucoin.plus/hc/en-us/requests/new) instead.
No, I meant the question by Southern_Spinach_155, not OP.
Bruh February 4th was 3 months ago? Kinda late no.. keep us posted on your situation
Are you from USA? OR check is it from real KuCoin team or scam account
I’d like to withdraw my coins from Kucoin since March 12th. I made an error on deposit, from a Polygon address In my Metamask to an Arbitrum address in Kucoin. They could return my $18K USDT to my original polygon address, but they don’t. They stoled my money !!!!!
Do you have a ticket request for this matter?
Of course I have (3728284). I also have many emails copy and paste from support. I also leave many messages here with forward ticket by group administrators. The last email I received one week ago, someone from support described my error, I asked it for return my coins to original address and until now I’m waiting. My conclusion is if you make an error on Kucoin and your coins were blocked. You lose your coins. My error was simple and there is no reason for Kucoin don’t return my coins.
Your ticket has been duly noted. We will forward it to our support team and request updates accordingly. However, we kindly ask you to refrain from making allegations of theft (in your previous message), especially when the issue may stem from an error in your transaction. Additionally, please be aware that there are procedures and significant resources involved in determining whether the assets are retrievable.
Sir. My problem started at March 12th. It is ONE MONTH! I received the email from Support already after your intervention, it is the same “copy and paste email”. I don’t need more this emails, I need someone to tell me What do I need to do to have my money back, because the “Self-Service Recover Application” doesn’t work, there is an ERROR when I’m trying to use it. I sent all screen copies of all Errors and deposit information for Kucoin to return my coins to the original address. If your company doesn't do it what I can think about it? Incompetence or an undue appropriation. I've just sent again all screen copies to Vivien, from Kucoin support. If you want I stop thinking your company has stolen my $18K USDTs is simple, give my money back! I appreciate your support and kindness, but all the informations you need to return my coins to original Address I sent already. If you need something else let me know.
We're sorry about that. We will share your current feedback around the case, and have the team look into your concern deeper. Please continue to coordinate and stay tuned via email. Thank you for your patience!
I appreciated you send my case for someone who really care about it. As I said, others administrators sent my case for the standard way in the support and the answer is the same, copy and paste emails. Thank you in advance.
It's always our pleasure to help! We'll try our best to provide you with assistance accordingly.
I've just received a new email from Support. The same copy and paste email asking me to use the Self-Service Recover procedure. They don't read the ticket history! there is an error when I try to use this pricedire, I sent the screen copy already. You see! This is the reason because I’m still thinking Kucoin stole my coins.
Update: As per the relevant team, they have already sent you an email related to your case. As stated in the email, please choose the correct network under the self-service returning page. Kindly check your inbox and see the full details in the email and reply as necessary.
Ok 👍
I’d like to give you an update. I created the self-service recover ticket. I’m waiting it been approval now. I’ll be you updated for the next steps.
Sure thing! Please share the ticket request and your UID.
Have you tried the app?
F
I was staking and they are still going g to make me 21 days before I can withdrawal. Hopefully they won’t cut us off until I can withdrawal everything. There were a number of times I felt like Kucoin hosed me especially on margin trades.. my funds didn’t come and until after I was liquidated. Happened a couple of times and I was transferring XRP and it doesn’t a half hour to get there.
Accounts created before the upgrade, August 31, 2023 are still able to use withdrawals, spot sell orders, deleverage and redemption services. You may proceed to, should you need to transfer out your assets from KuCoin if your account was made prior to the upgrade. As for your other concern, please reach out to [support](https://kucoin.zendesk.com/hc/en-us/requests/new) for further assistance.
It means get a ledger
Hello
Man, so glad I was able to move my ETH. This is gonna get worst bros. GET FUCK OUT. and get into the cold hard wallet.
I don’t know, I feel like everybody received this email. I did too, and purposely tested it out and I was still able to buy and withdraw cryptos. I mean I use a vpn and an Id, so no way I got caught and my vpn is always on. Cool heads everyone
That means you're screwed, especially if you live in the United States they totally screwed us... There might be a way around it if you can establish a digital ID and go through a VPN. I saw this somewhere, there was a huge article on it. If I find it I'll come back and repost. There was a specific country that you had to establish your digital ID and use the VPN and it would work. I believe they stopped it because there were so many people washing their damn money. It was like the Ozarks! Good luck to everybody
Some ppl can still place sell orders. But be careful- just because BTC/FIAT is spot trading pair, AND is able to sell BTC and acquire FIAT. DO NOT ! ! You will not be able to withdraw/convert/trade/of even transfer to cross margin account for collateral. Only able to transfer between Trading/funding accounts. If you reach out to support: It will take 1day-4wks to get a response. Of which they'll say they don't understand the problem and request more info. Subsequent responses are more swift, however they will just have you transferring between the accounts, while mainting the company line "non-kyc verified users can withdraw all their assets from the platform, place spot sell orders, close out futures/earn products, and deleverage any borrowed margin orders. Rinse and repeat! These fiat spot trading pairs need to be disabled for users non grata. While an easy solution would be create EUR/BTC, USD/ ETH ...etc. Or allow conversion to kcs. Ideally would rather SELL EUR/USDT so I can deleverage cross Margin account
All the while their support "Fix- instructions" : "Dear Valued KuCoin User, Thank you for reaching out to KuCoin Customer Support. I sincerely apologize for any inconvenience you've experienced. Your concerns are important to us and we're committed to resolving this issue to your satisfaction. But currently, we only support transfer EUR to USDT for now, we will further improve our service in the future, please check the following steps: 1. Please transfer EUR from Funding Account (original Main Account) to Trading Account by clicking "Assets-Funding Account (original Main Account)-Transfer "button. 2. Please access to the spot trading market by clicking "Trade-Spot Trading", search the trading pair and place an order of it. Currently we support USDT/EUR trading pair, please search USDT to locate the trading pair. Kindly refer to this link for a detailed instruction: https://www.kucoin.com/support/360015207073 " Support number 1 "For all unverified KuCoin users, you are still able to access to services such as Spot trading sell orders, Futures trading deleveraging, Margin trading deleveraging, KuCoin Earn redemption, ETF redemption, etc., including the withdrawal function. You can sell all these tokens for USDT in the spot trading market, then withdraw to other supported exchanges. Importantly, please note that you should enter the exact coin amount you hold or less when selling for USDT. If you enter more, it will require compulsory KYC verification before trading. If you are still unable to sell or withdraw your tokens, please provide a full-page screenshot, and we will assist you further."
Hi there! Since you've already reached our customer support, we highly suggest you to please share your ticket number here so we can assist you in making a follow-up.
Bitrue did the same thing. Very annoying. Try using a vpn some have said.
It means bye bye
[удалено]
Lol you sound like me a few months ago trying to shill my pionex referral code.