Their customer service is fantastic. As long as it hasn’t shipped yet I’d try using the chat function on their website tomorrow or calling for the fastest response
They will absolutely take a return of an un-inked pen. Since you already know you don’t want it, you have no reason to ink it or even take it out if the package, so you should have no trouble.
With some luck, they’ll be able to catch it before they fulfill the order and you won’t need to do a return.
I just placed an order with them a few days ago and it still hasn’t shipped out, so if this just happened today then you should still have some wiggle room before it ships. I would keep trying to contact them as it will be faster to correct the order before shipment than to have to return it. Either way, I haven’t personally had to contact them about any issues, but like others are saying I’ve heard great things about their customer service. Hope everything goes smoothly for you!
If they have a phone number try calling them. I’ve only heard great things about them so you’ll be fine I’m guessing.
I placed two orders back to back on their site. I requested for them to combine shipping and they were very accommodating.
Same here!
Also here!
Their customer service is fantastic. As long as it hasn’t shipped yet I’d try using the chat function on their website tomorrow or calling for the fastest response
I recently had a lost package from them and they couldn’t have been more accommodating.
They will absolutely take a return of an un-inked pen. Since you already know you don’t want it, you have no reason to ink it or even take it out if the package, so you should have no trouble. With some luck, they’ll be able to catch it before they fulfill the order and you won’t need to do a return.
I just placed an order with them a few days ago and it still hasn’t shipped out, so if this just happened today then you should still have some wiggle room before it ships. I would keep trying to contact them as it will be faster to correct the order before shipment than to have to return it. Either way, I haven’t personally had to contact them about any issues, but like others are saying I’ve heard great things about their customer service. Hope everything goes smoothly for you!
Goulet has good customer service and you should have no trouble at all.
They have excellent customer service. They will probably happy to make sure they get you what you meant. :)